Hotel Manager

 

Hotel manager From Wikipedia, the free encyclopedia

Jump to: navigation navigation,, search  search  This article is about hotel management in practice. For academic study of hotel   Hospitality industry. industry. management, see Hospitality see Hospitality management studies and  Hospitality A hotel manager or hotelier is a person who holds a management occupation within a hotel hotel,, motel,, or  resort establishment. Management titles and duties vary by company. In some motel Manager of  hotels the title hotel manager or  hotelier may hotelier may solely be referred to the General Manager of  the hotel. Small hotels may have a small management team consisting of only two or three managers while larger hotels may often have a large management team consisting of various departments and divisions.

Contents 1 Full Service Hotel Management Structure

•

2 Typical Qualifications for a Hotel Manager  3 Working Conditions •

•

•

4 In popular culture

[edit] edit] Full Service Hotel Management Structure A typical organizational chart for a large hotel operation: •

o

General Manager  Director of Room Operations 

Front Office Manager  Front Desk Manager  Front Desk Supervisor  Rooms Coordinator  PBX Supervisor  Guest Services Manager  Concierge Supervisor  Bell Captain Valet Captain Executive Housekeeper  Housekeeping Manager  Laundry Supervisor  Custodial Supervisor  Director of Sales & Marketing 























o

 

Senior Sales Manager  Sales Manager  Marketing Manager  Reservations Manager  Revenue Manager  Director of Food & Beverage Restaurant Manager  Executive Chef  Room Service Manager  Bar Manager  Director of Events and Catering Convention Services Manager  Event Manager  Catering Manager  Director of Finance Finance Manager  Chief Engineer  Director of Human of Human Resources Director of Security 









o









o







o



o o o o

Information Technology Manager 

[edit] edit] Typical Qualifications for a Hotel Manager Background and training required varies by management title and duties involved. Industry experience has proven to be an essential qualification for nearly any management occupation within the lodging industry. Basic qualifications for a management occupation within a hotel usually consist of the following: • •

Industry Experience is the main factor  Education o A high school diploma is a required qualification for any management occupation. o A degree in Hospitality management studies or equivalent Business degree is often required or strongly preferred o A graduate degree may be desired for a General Manager position Manager position but is often not required with sufficient management experience and tenure.

[edit edit]] Working Conditions Hotel managers are generally exposed to long shifts that include late hours, weekends, aand nd holidays due to the 24 hour  operation of a hotel. The common workplace in hotels is a fast paced environment, with high levels of interaction with guests, employees, investors, and other managers.

 

Upper management consisting of senior managers, department heads, and General Managers  Managers  may sometimes enjoy a more desirable work schedule consisting of a more traditional day  including weekdays and days off on holidays  business day