Interpretation on REASONS OF LEAVING THE CORPORATE BANK CUSTOMERS
Content
BRM Report Q.1. Because of more queuing time. Ho=There is no significance difference between the age of customer and reason for leaving the bank because of more queuing time. H1=There is significance difference between the age of customer and reason for leaving the bank because of more queuing time. α=5% 18 to 24 25 to 32 33 to 45 46 to 60 60 and Above Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree Total 1 10 10 5 0 26 3 15 9 4 1 32 6 16 1 3 1 27 2 7 0 2 2 13 0 0 1 1 0 2 12 48 21 15 4 100 Total
Table 4-1 more queuing time
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
Fo 1 3 6 2 0 10 15 16 7 0 10 9 1 0 1 5 4 3 2 1 0 1 1 2 0 7 11 12 10
Fe
(Fo-Fe)
(Fo-Fe)2
( Fo-Fe) 2/Fe
10.2
-0.2
0.04
3.92
14.28 15.36 12.96 7.2 5.46
-2.28 -0.36 3.04 -0.2 4.54
5.2 0.13 9.24 0.04 20.61
0.36 8.44 0.71 5.56 3.78
7
15.54 3.9 8.85
-4.54 1.1 -1.85
20.61 1.21 3.42
1.33 0.31 0.39
7
6.25
0.75
0.56
0.09 24.89
Table 4-1.1 more queuing time χ2cal=24.89 DOF=k-m-1 =10-0-1 By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report =9 χ2tab=16.92 χ2cal> χ2tab 24.89>16.92 At 5% level of significant, the Ho is Rejected. Decision:(H1): There is significance difference between the age of customer and reason for leaving the bank because of more queuing time.
Q.2. Because they charged more amount for their additional services.
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report Ho=There is no significance difference between the occupation of the customer and the reason for leaving the bank because they charged more amount for their additional services. H1=There is significance difference between the occupation of the customer and the reason for leaving the bank because they charged more amount for their additional services. α=5% Businessma n Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree Total 3 5 6 9 4 27 Govt. Servant 5 6 4 9 1 25 4 4 2 0 2 12 4 4 6 5 1 20 1 5 4 5 1 16 17 24 22 28 9 100 Others Private Job Student Total
Table 4-2 charged more amount for their additional services.
Fo
Fe
(Fo-Fe)
(Fo-Fe)2
( Fo-Fe) 2/Fe
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report 3 5 4 4 1 5 6 4 4 5 6 4 2 6 4 9 9 0 5 5 4 1 2 1 1 8.89 8 8.16 9 6.48 6 8.16 8 3.84 5.94 8.14 6 7.92 10 7.56 7 8.96 5 4.48 9 0.52 0 0.27 0 0.06 0 1.44 2 -3.96 2.07 4 15.08 0.27 0.57 1.75 2.08 4.33 0.55 1.16 0.06 -2.14 1.35 3.6 4.58 0.35 6.06 0.56 -1.48 0 -0.16 2.19 0 0.03 0.34 0 3.14 0.84 0.71 0.09 -0.89 0.79 0.09
9 13.83
Table 4-2.1 charged more amount for their additional services.
χ2cal=13.83 DOF=k-m-1
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report =14-0-1 =13 χ2tab=21.22 χ2cal< χ2tab 13.83<21.22 At 5% level of significant, the Ho is Accepted.. Decision:(H1): There is no significance difference between the occupation of the customer and the reason for leaving the bank because they charged more amount for their additional services.
Q.3. Because of less number of branches and ATM station proximity.
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report Ho: There is no significant difference between the occupation of the bank customers and the reason for leaving the bank because of less number of branches and ATM station proximity. H1: There is no significant difference between the occupation of the bank customers and the reason for leaving the bank because of less number of branches and ATM station proximity.
Businessman Govt. Servant Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree Total 5 6 7 6 1 25 4 7 3 7 3 24
Others
Private Job
Student
Total
2 4 4 3 0 13
3 5 2 10 2 22
2 3 1 9 1 16
16 25 17 35 7 100
Table 4-3 less number of branches and ATM station proximity.
Fo 5 4
Fe 4 5.904
(Fo-Fe) 1 0.096
(Fo-Fe)2
( Fo-Fe) 2/Fe
1 0.0093 0.25 0.0016
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report 2 3 2 6 7 4 5 3 7 3 4 2 1 6 7 3 10 9 1 3 0 2 1 6 6.08 5 6.25 6 8.75 9 8.25 10 6.29 7 15.21 9 12.95 10 7.7 5.6 7 2.3 3.4 0 5.39 11.56 0.69 2.06 0 -2.95 8.705 0.67 -6.21 38.56 2.53 0.71 0.5041 0.08 1.75 3.0625 0.74 -1.25 1 0.25 1.5625 1 0.625 0.25 0.17 0.071 -1.08 1.1664 0.19
7 7.66
Table 4-3.1 less number of branches and ATM station proximity.
χ2cal=7.66 DOF=k-m-1 =13-0-1
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report =12 χ2tab=19.07 χ2cal< χ2tab 7.66<19.07 At 5% level of significant, the Ho is Accepted.. Decision :( H1): There is no significant difference between the occupation of the bank customers and the reason for leaving the bank because of less number of branches and ATM station proximity.
A. Due to improper infrastructure facility. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
A
Strongly Disagree Disagree
8 7
Neither Agree nor Disagree Agree Strongly Agree
34
38
13
Chart 5-A- Improper infrastructure facility
B. Due to improper behavior of bank employees. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
B
Strongly Disagree Disagree
5 15
Neither Agree nor Disagree Agree Strongly Agree
25
36
19
Chart 5-B- improper behavior of bank employees
C. Because of taking more time in clearing the cheque. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
C
Strongly Disagree
10 4 14
Disagree Neither Agree nor Disagree Agree Strongly Agree
37
35
Chart 5-C- Taking more time in clearing the cheque.
D. Because of keeping improper record of past transaction. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 34 29
10
0
2
1
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
D
Chart 5-D- keeping improper record of past transaction.
E. Because of more queuing time. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
50
40
Count
30
48
20
10
4
21 15 12
0
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
E
Chart 5-E- more queuing time.
F. Because of improper security in bank. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 32
10
16 16
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree
2
Strongly Agree
F
Chart 5-F- improper security in bank.
G. Because they charged more amount for their additional services. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
30
25
20
Count
15
28 22 24 17
10
5
9
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
G
Chart 5-G- charged more amount for their additional services.
H. Because of poor Net-Banking service. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
50
40
Count
30
20
24
43
25
10
0
3
5
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
H
Chart 5-H- poor Net-Banking service.
I. Because of poor Tele-Banking service. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
36 30 26
10
4
4
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
I
Chart 5-I- poor Tele-Banking service.
J. Because of poor ATM service. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 30
10
21 9
6
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
J
Chart 5-J- poor ATM service.
K. Due to lack of credit card facility. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
50
40
Count
30
20
27
41
10
23
0
4
5
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
K
Chart 5-K- lack of credit card facility.
L. Because of less number of branches and ATM station proximity. Graphical Representation : By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
35
25
10
16 17
7
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
L
Chart 5-L- less number of branches and ATM station proximity.
M. Because of account operating charges. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 27 23
10
10 6
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
M
Chart 5-M- account operating charges.
N. Because of low interest rate on deposit. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
28
37
10
19 12 4
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
N
Chart 5-N- low interest rate on deposit.
O. Due to lack of locker facility. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 29
10
21 11 5
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
O
Chart 5-O- lack of locker facility.
P. Due to lack of money transfer facility. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
30 32 30
10
7
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree
1
Strongly Agree
P
Chart 5-P- lack of money transfer facility.
Q. Because of Rumor. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
33 25
10
20 15 7
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
Q
Chart 5-Q- Because of Rumor.
R. Because of poor financial condition of bank. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
37
10
14
19
21
9
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
R
Chart 5-R- poor financial condition of bank.
S. Due to uncooperative Staff member. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
37 26
10
22 11
0
4
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
S
Chart 5-S- uncooperative Staff member.
T. Due to poor service of demate account. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 28 29
10
5
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree
4
Strongly Agree
T
Chart 5-T- poor service of demate account.
U. Due to unsatisfactory time duration of bank. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
30
25
20
Count
15
29
28
29
10
5
8
6
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
U
Chart 5-U- unsatisfactory time duration of bank.
V. Due to lack of information given by bank. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
31 25 33
10
9
0
2
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
V
Chart 5-V- lack of information given by bank.
W. Due to minimum amount of withdrawal facility from ATM machine. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
37 27
10
16 7 13
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
W
Chart 5-W- withdrawal facility from ATM machine.
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
Table 4-1 more queuing time
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
Fo 1 3 6 2 0 10 15 16 7 0 10 9 1 0 1 5 4 3 2 1 0 1 1 2 0 7 11 12 10
Fe
(Fo-Fe)
(Fo-Fe)2
( Fo-Fe) 2/Fe
10.2
-0.2
0.04
3.92
14.28 15.36 12.96 7.2 5.46
-2.28 -0.36 3.04 -0.2 4.54
5.2 0.13 9.24 0.04 20.61
0.36 8.44 0.71 5.56 3.78
7
15.54 3.9 8.85
-4.54 1.1 -1.85
20.61 1.21 3.42
1.33 0.31 0.39
7
6.25
0.75
0.56
0.09 24.89
Table 4-1.1 more queuing time χ2cal=24.89 DOF=k-m-1 =10-0-1 By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report =9 χ2tab=16.92 χ2cal> χ2tab 24.89>16.92 At 5% level of significant, the Ho is Rejected. Decision:(H1): There is significance difference between the age of customer and reason for leaving the bank because of more queuing time.
Q.2. Because they charged more amount for their additional services.
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report Ho=There is no significance difference between the occupation of the customer and the reason for leaving the bank because they charged more amount for their additional services. H1=There is significance difference between the occupation of the customer and the reason for leaving the bank because they charged more amount for their additional services. α=5% Businessma n Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree Total 3 5 6 9 4 27 Govt. Servant 5 6 4 9 1 25 4 4 2 0 2 12 4 4 6 5 1 20 1 5 4 5 1 16 17 24 22 28 9 100 Others Private Job Student Total
Table 4-2 charged more amount for their additional services.
Fo
Fe
(Fo-Fe)
(Fo-Fe)2
( Fo-Fe) 2/Fe
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report 3 5 4 4 1 5 6 4 4 5 6 4 2 6 4 9 9 0 5 5 4 1 2 1 1 8.89 8 8.16 9 6.48 6 8.16 8 3.84 5.94 8.14 6 7.92 10 7.56 7 8.96 5 4.48 9 0.52 0 0.27 0 0.06 0 1.44 2 -3.96 2.07 4 15.08 0.27 0.57 1.75 2.08 4.33 0.55 1.16 0.06 -2.14 1.35 3.6 4.58 0.35 6.06 0.56 -1.48 0 -0.16 2.19 0 0.03 0.34 0 3.14 0.84 0.71 0.09 -0.89 0.79 0.09
9 13.83
Table 4-2.1 charged more amount for their additional services.
χ2cal=13.83 DOF=k-m-1
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report =14-0-1 =13 χ2tab=21.22 χ2cal< χ2tab 13.83<21.22 At 5% level of significant, the Ho is Accepted.. Decision:(H1): There is no significance difference between the occupation of the customer and the reason for leaving the bank because they charged more amount for their additional services.
Q.3. Because of less number of branches and ATM station proximity.
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report Ho: There is no significant difference between the occupation of the bank customers and the reason for leaving the bank because of less number of branches and ATM station proximity. H1: There is no significant difference between the occupation of the bank customers and the reason for leaving the bank because of less number of branches and ATM station proximity.
Businessman Govt. Servant Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree Total 5 6 7 6 1 25 4 7 3 7 3 24
Others
Private Job
Student
Total
2 4 4 3 0 13
3 5 2 10 2 22
2 3 1 9 1 16
16 25 17 35 7 100
Table 4-3 less number of branches and ATM station proximity.
Fo 5 4
Fe 4 5.904
(Fo-Fe) 1 0.096
(Fo-Fe)2
( Fo-Fe) 2/Fe
1 0.0093 0.25 0.0016
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report 2 3 2 6 7 4 5 3 7 3 4 2 1 6 7 3 10 9 1 3 0 2 1 6 6.08 5 6.25 6 8.75 9 8.25 10 6.29 7 15.21 9 12.95 10 7.7 5.6 7 2.3 3.4 0 5.39 11.56 0.69 2.06 0 -2.95 8.705 0.67 -6.21 38.56 2.53 0.71 0.5041 0.08 1.75 3.0625 0.74 -1.25 1 0.25 1.5625 1 0.625 0.25 0.17 0.071 -1.08 1.1664 0.19
7 7.66
Table 4-3.1 less number of branches and ATM station proximity.
χ2cal=7.66 DOF=k-m-1 =13-0-1
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report =12 χ2tab=19.07 χ2cal< χ2tab 7.66<19.07 At 5% level of significant, the Ho is Accepted.. Decision :( H1): There is no significant difference between the occupation of the bank customers and the reason for leaving the bank because of less number of branches and ATM station proximity.
A. Due to improper infrastructure facility. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
A
Strongly Disagree Disagree
8 7
Neither Agree nor Disagree Agree Strongly Agree
34
38
13
Chart 5-A- Improper infrastructure facility
B. Due to improper behavior of bank employees. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
B
Strongly Disagree Disagree
5 15
Neither Agree nor Disagree Agree Strongly Agree
25
36
19
Chart 5-B- improper behavior of bank employees
C. Because of taking more time in clearing the cheque. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
C
Strongly Disagree
10 4 14
Disagree Neither Agree nor Disagree Agree Strongly Agree
37
35
Chart 5-C- Taking more time in clearing the cheque.
D. Because of keeping improper record of past transaction. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 34 29
10
0
2
1
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
D
Chart 5-D- keeping improper record of past transaction.
E. Because of more queuing time. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
50
40
Count
30
48
20
10
4
21 15 12
0
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
E
Chart 5-E- more queuing time.
F. Because of improper security in bank. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 32
10
16 16
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree
2
Strongly Agree
F
Chart 5-F- improper security in bank.
G. Because they charged more amount for their additional services. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
30
25
20
Count
15
28 22 24 17
10
5
9
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
G
Chart 5-G- charged more amount for their additional services.
H. Because of poor Net-Banking service. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
50
40
Count
30
20
24
43
25
10
0
3
5
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
H
Chart 5-H- poor Net-Banking service.
I. Because of poor Tele-Banking service. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
36 30 26
10
4
4
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
I
Chart 5-I- poor Tele-Banking service.
J. Because of poor ATM service. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 30
10
21 9
6
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
J
Chart 5-J- poor ATM service.
K. Due to lack of credit card facility. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
50
40
Count
30
20
27
41
10
23
0
4
5
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
K
Chart 5-K- lack of credit card facility.
L. Because of less number of branches and ATM station proximity. Graphical Representation : By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
35
25
10
16 17
7
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
L
Chart 5-L- less number of branches and ATM station proximity.
M. Because of account operating charges. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 27 23
10
10 6
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
M
Chart 5-M- account operating charges.
N. Because of low interest rate on deposit. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
28
37
10
19 12 4
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
N
Chart 5-N- low interest rate on deposit.
O. Due to lack of locker facility. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 29
10
21 11 5
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
O
Chart 5-O- lack of locker facility.
P. Due to lack of money transfer facility. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
30 32 30
10
7
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree
1
Strongly Agree
P
Chart 5-P- lack of money transfer facility.
Q. Because of Rumor. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
33 25
10
20 15 7
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
Q
Chart 5-Q- Because of Rumor.
R. Because of poor financial condition of bank. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
37
10
14
19
21
9
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
R
Chart 5-R- poor financial condition of bank.
S. Due to uncooperative Staff member. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
37 26
10
22 11
0
4
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
S
Chart 5-S- uncooperative Staff member.
T. Due to poor service of demate account. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
34 28 29
10
5
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree
4
Strongly Agree
T
Chart 5-T- poor service of demate account.
U. Due to unsatisfactory time duration of bank. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
30
25
20
Count
15
29
28
29
10
5
8
6
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
U
Chart 5-U- unsatisfactory time duration of bank.
V. Due to lack of information given by bank. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
31 25 33
10
9
0
2
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
V
Chart 5-V- lack of information given by bank.
W. Due to minimum amount of withdrawal facility from ATM machine. Graphical Representation :
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
BRM Report
40
30
Count
20
37 27
10
16 7 13
0 Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
W
Chart 5-W- withdrawal facility from ATM machine.
By Kartik Sompura; Virji Chaudhary; Varthy Tandel
