IT computer support specialist

OBJECTIVE To obtain a challenging position in the Information Technology field that would allow me to utilize my strong customer service and technical skills to their gre atest potential as well as provide me with opportunities to continue to grow and develop professionally SKILLS a 12+ years experience in the information technology, including supporting and t roubleshooting technologies: Windows XP and Windows 7, Active Directory, DNS, DH CP, File/Print Services, Virus protection, VOIP Telephones, and Cisco Networking a Specific expertise in Dell and Hewlett Packard computers a Imaging, repairing and deploying of desktop computers and other office equipme nt a Monitoring daily backup procedures a Strong organizational and customer service skills, very self motivated a Maintain and expanding computer networks a Worked with vendor support services for deployment of new and upgraded product s a Committed to having individualized communication, with timely follow-ups, and ensuring the job is completed correctly WORK EXPERIENCE Iomega, Roy, UT Oct 2008-present a Technical support specialist, servicing approximately 300 users in the consume r small product division, both locally, remotely and internationally a Dell certified technician, ensuring prompt repair of all hardware issues withi n Iomega a High degree of technical aptitude and troubleshooting skills a Technical support specialist for EMC field client services a Ability to handle multiple tasks concurrently and prioritize a Converted all Iomega users from the Iomega domain to the EMC domain a Excel at customer service utilizing personal client attention and time managem ent skills a Worked with EMC Security to resolve and clean up credit card information on Co nsumer Division file servers as part of the overall Iomega PCI Compliance projec t a Worked extensively with EMC Security and Iomega IT to implement Safeboot on al l laptop computers in Roy and some remote machines. This effort greatly reduced the security concerns, and was a big step towards meeting all EMC Security Depa rtment remediation concerns a Completed full inventory of Iomega IT assets. This cleanup was the first majo r cleanup in over 7 years. a Removed old LAN switches in the data center and cleaned up wiring of unused po rts a Project for implementing Windows 7 for all users a Familiar with email, FTP, and HTTP technologies a Intermountain Healthcare, Salt Lake City, UT Hardware Support Senior Tech 1996-2008 a Provided superior diagnostic and resolution services relating to technical com puter and printer issues on over 400 computer systems a Trained and shared acquired technical knowledge with team members a Consistently acquired knowledge needed due to developing technology, which all Field Client Services Technician

owed me to effectively solve problems related to computers, printers, and other hardware U.S. Coast Guard Aviation Machinist Mate 1976-1996

a Supervised fellow workers and held them accountable to complete required maint enance on the aircraft. a Performed required tasks as a helicopter mechanic and flight crew member with efficiency and attention to detail a Procured inventory of aircraft parts EDUCATION AND CERTIFICATIONS Certified Computer Network Administrator Certificate, Nov 1996, Certified Career s Institute, Ogden, UT Dell Certified Technician, Jan 1996