IT SITE SUPPORT or IT TECH or IT TEAMLEAD or IT MANAGER
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K. Peter Kolletzki 416 Colonial Drive, East Greenville, Pennsylvania 18041 610.594.4317 ~ 267.342.1999 ~ [email protected] IT SITE SUPPORT TECH, TEAMLEAD OR MANAGER CAREER PROFICIENCIES: * Ability To Learn Your IT Needs And Processes * Familiarity with Databases And Data Management * Strong Orientation To Exceptional Customer Service * An Advanced Ability To Diagnose Computer Problems * Good Oral & Written Communications Skills * Effectveness Working Independently & with a Team * Software Testing, Documentation & User Training * Listening, Applying Patience & Helping people Use Their Computers more Effecti vely Technical expertise includes but not limited to: Supporting Software: Windows (Desktop Windows XP, 7; Server 2003, 2008, Exchange 2007 & OWA, SharePoint Server, Hard Drive Encryption, SEP, Beyond Trust, Nortel VPN, Desktop Imaging, Data & Personality Transfer, SMS, Altiris, Remedy Incident Management, Remote Su pport. Financial Software Applications: DDA, SAP, BI, Hyperion, SQL, Data Extraction, M anipulation, Excel Reporting for IT Management Budgeting and Procurement. Supporting Hardware: LAN-WAN; T1; DSL/Cable & Wireless Connections; HP; Dell PC' s, Laptops & Servers; Printers and Plotters, Blackberry, Air Cards, Building Access Security, IP Security Camera Surveillance, Phone System Support. AREAS OF EXPERTISE * Network Administration / IT Management * All Aspects Of Hands-On Desktop Support ( Small Or Large Corporate Environment ; Onsite And Remote ) * Team Leadership, Interact Well With Customers, Employees And All Levels Of Man agement * Building, Network And Data Security (SOX) * Office Setup\Closure And Moves * IT Project Management, Procurement, Budgeting * Detailed Oriented Data Management * Process Requirements, Analysis, and Design * System Solution Architecture * Process Improvement, ITIL, Remedy * Employee / Customer Relations * Data Extraction, Evaluation and Presentation Skills PROFESSIONAL EXPERIENCE Science Applications International Corp. (North East Region Service Area), Exto n, Harrisburg, and Valley Forge, PA Manager / Supervisor / Team Lead 1998-Present * Manage, streamline, and maintain superior level of service to internal custome rs while leading operations across the Northeast Region managing ND, SD, MN, NE, NY, NJ, MA, CT , ME & PA areas. * Determine, prioritize, and ensure proficient oversight and timely resolution o
f reported problems with desktop, laptop, and network systems * Supervise and ensure efficiency and compliance of employees according to estab lished policies and management guidance within Remedy System utilizing ITIL. * Identify areas for improvement and propose processes to increase efficiency * Anticipate and resolve project-related issues to achieve budgets, schedules, a nd performance requirements * Oversee recruitment, salary administration, performance reviews, training, and personnel development * Establish and strengthen customer relations, and serve as liaison to managers, customers and IT Vendors. Dames & Moore, Willow Grove, PA, and Cranford, NJ Network Administrator / Data Base Administrator 1994-1998 * Oversaw purchasing, installation, and maintenance of various networks, desktop s, and portables, including Novell, Windows NT, and Windows 95 & 98 * Functioned as technical resource; provided remote and local helpdesk support t o 145 personnel within offices in a LAN / WAN environment * Maintained the reliability of computer systems, and managed hardware installat ion of various network cards, modems, PCMCIA combo cards, sound systems on Windows 3.11, Windows 95, Windows NT 4.0 Workgroup and Server, 02/2, as well as CAD and GIS applications * Ensured efficiency in database management for six ongoing projects and program ming changes to in-house software as necessary * Coordinated the installation and support of document management software (PCDo cs for Windows Version 3.5.3) in an Oracle and Novel environment Scientist II, BCM Engineers, Inc., Plymouth Meeting, PA Data Base and Software Manager 1988-1994 * Directed database and software management functions for headquarters and satel lite offices within the Geology Department for clients in Pennsylvania, New Jersey, Michigan, and Georgia (18 analytical databases) * Monitored and addressed troubleshooting issues while supporting hired programm ers in developing in-house software * Managed and improved backup procedures, updates, programming changes for regio nal offices, as well as client-specific modification to the software as necessary * Collaborated with FoxPro for Windows for the successful global database redesi gn and improvement * Maximized skills of project personnel through training * Effectively managed 10 years of laboratory and project files through the imple mentation of laboratory data file organization and microfilming for Rohm and Haas * Ensured the seamless design and development of computerized index that linked systems between microfilm and hard copy file cabinets * Instituted Primavera project scheduling for Rohm and Haas Bristol, Occidental Chemical, Merck Pharmaceutical, and DuPont projects PRIOR EXPERIENCE Environmental Technician Moyer Packing Company, Souderton, PA
Quality Control Clerk Mannesmann Pipe Company, Remshied, Germany Registered Nurse (RN) Air Force Medical (Various Locations), Germany EDUCATION & OTHER CREDENTIALS * ITIL Foundations Course * Certified Wireless Network Administrator (CWNA) * Planning, Implementing, and Maintaining a MS Windows Server 2003 * Active Directory Infrastructure, # 2279 * Implementing and Managing a Microsoft Exchange Server 2003 # 2400 * Administering a Microsoft SQL 2000 Server Database MS # 20022 * Complete Applied Hacking and Countermeasures Course from VeriSign * MS Exchange 2000 5 Day Bootcamp, MS Courses 1572 & 1573 * Pre-installing and Deploying Windows 2000 Professional, MS Course 1567 * Installing and Configuring Windows 2000 File, Print and Web Servers, MS Course 594B * Enhancing People Management Skills, SAIC Inc. * Microsoft Exchange Server Concepts and Administration Course (1026B), PTS Lear ning Systems SELECTED TRAININGS ITIL: The Service Desk and Incident Management | Remedy Change , Release and Con figuration Management * Infrastructure Change Control Training * Hyperion System 9 Bi for Current Brio E xplorer Users * Organizational Conflict of Interest *OCI Awareness | Ilead: SAIC People Manageme nt Entire Series, Staffing, Performance Management, Employee Relations, Diversity, Culture, Ethi cs Compliance and Compensation
f reported problems with desktop, laptop, and network systems * Supervise and ensure efficiency and compliance of employees according to estab lished policies and management guidance within Remedy System utilizing ITIL. * Identify areas for improvement and propose processes to increase efficiency * Anticipate and resolve project-related issues to achieve budgets, schedules, a nd performance requirements * Oversee recruitment, salary administration, performance reviews, training, and personnel development * Establish and strengthen customer relations, and serve as liaison to managers, customers and IT Vendors. Dames & Moore, Willow Grove, PA, and Cranford, NJ Network Administrator / Data Base Administrator 1994-1998 * Oversaw purchasing, installation, and maintenance of various networks, desktop s, and portables, including Novell, Windows NT, and Windows 95 & 98 * Functioned as technical resource; provided remote and local helpdesk support t o 145 personnel within offices in a LAN / WAN environment * Maintained the reliability of computer systems, and managed hardware installat ion of various network cards, modems, PCMCIA combo cards, sound systems on Windows 3.11, Windows 95, Windows NT 4.0 Workgroup and Server, 02/2, as well as CAD and GIS applications * Ensured efficiency in database management for six ongoing projects and program ming changes to in-house software as necessary * Coordinated the installation and support of document management software (PCDo cs for Windows Version 3.5.3) in an Oracle and Novel environment Scientist II, BCM Engineers, Inc., Plymouth Meeting, PA Data Base and Software Manager 1988-1994 * Directed database and software management functions for headquarters and satel lite offices within the Geology Department for clients in Pennsylvania, New Jersey, Michigan, and Georgia (18 analytical databases) * Monitored and addressed troubleshooting issues while supporting hired programm ers in developing in-house software * Managed and improved backup procedures, updates, programming changes for regio nal offices, as well as client-specific modification to the software as necessary * Collaborated with FoxPro for Windows for the successful global database redesi gn and improvement * Maximized skills of project personnel through training * Effectively managed 10 years of laboratory and project files through the imple mentation of laboratory data file organization and microfilming for Rohm and Haas * Ensured the seamless design and development of computerized index that linked systems between microfilm and hard copy file cabinets * Instituted Primavera project scheduling for Rohm and Haas Bristol, Occidental Chemical, Merck Pharmaceutical, and DuPont projects PRIOR EXPERIENCE Environmental Technician Moyer Packing Company, Souderton, PA
Quality Control Clerk Mannesmann Pipe Company, Remshied, Germany Registered Nurse (RN) Air Force Medical (Various Locations), Germany EDUCATION & OTHER CREDENTIALS * ITIL Foundations Course * Certified Wireless Network Administrator (CWNA) * Planning, Implementing, and Maintaining a MS Windows Server 2003 * Active Directory Infrastructure, # 2279 * Implementing and Managing a Microsoft Exchange Server 2003 # 2400 * Administering a Microsoft SQL 2000 Server Database MS # 20022 * Complete Applied Hacking and Countermeasures Course from VeriSign * MS Exchange 2000 5 Day Bootcamp, MS Courses 1572 & 1573 * Pre-installing and Deploying Windows 2000 Professional, MS Course 1567 * Installing and Configuring Windows 2000 File, Print and Web Servers, MS Course 594B * Enhancing People Management Skills, SAIC Inc. * Microsoft Exchange Server Concepts and Administration Course (1026B), PTS Lear ning Systems SELECTED TRAININGS ITIL: The Service Desk and Incident Management | Remedy Change , Release and Con figuration Management * Infrastructure Change Control Training * Hyperion System 9 Bi for Current Brio E xplorer Users * Organizational Conflict of Interest *OCI Awareness | Ilead: SAIC People Manageme nt Entire Series, Staffing, Performance Management, Employee Relations, Diversity, Culture, Ethi cs Compliance and Compensation
