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Microsoft Dynamics Customer & Partner Solution Brief
Employees Complete Training Twice as Fast with Intuitive Methodology
-ast -acts
Customer/ $% Solutions We' Site/ ((( itsolution 'e &um'er of 4mployees/ 56 Country or 8egion/ Belgium $ndustry/ Professional services0$% services Customer Profile $% Solutions specialises in the installation and development of Microsoft Dynamics* &7@ solutions #ocated in Belgium, it employs 56 people Soft(are and Services Microsoft Dynamics Microsoft Dynamics Sure Step Microsoft Dynamics &7@
“With Microsoft Dynamics Sure Step, everyone in the company has a personalised learning path that increases the quality of implementations Customers receive great service and are immensely satisfied !
Mar" #ens, Business Manager, $% Solutions
Business &eeds
$n the competitive mar"et of implementing 'usiness soft(are, customer satisfaction is crucial for success %o achieve a consistent rate of customer approval, employees need e)pert "no(ledge and e)perience With this in mind, $% Solutions requires its professionals to o'tain the Microsoft* Certified Business Management Solutions Specialist certification (ithin + months of ,oining the company -urther specialisation is o'tained the follo(ing year, (ith the aim to progress to the highest level of certification Previously, these credentials (ere gained through self study, 'ut Business Manager Mar" #ens realised the process (as slo( and inefficient .e (anted an afforda'le, comprehensive training scheme that improved the e)isting system and provided/ Practical tuition from certified trainers Personalised courses
Solutions to (or" according to the processes outlined in Microsoft Dynamics* Sure Step Sure Step provides a set of tools and templates that guides employees throughout the life cycle of a pro,ect0 covering design, implementation, testing, and future upgrades Plataan uses this to manage the company2s training programme, offering instructor3 led training aligned to Microsoft certifications, using the Microsoft curricula and Microsoft Certified %rainers Students complete 'asic lessons online 'efore participating in standard or customised courses %he scheme has given a consistent structure to training and improved quality of (or" through/ Personalised learning paths 4asy to follo(, re3usa'le techniques
Benefits
4mployees complete certifications t(ice as fast Development 'ugs are cut 'y 56 per cent Customer satisfaction has increased
Solution
#ens enlisted the help of Plataan0a Microsoft 1old Certified Partner for #earning Solutions0(hich taught $%
7ll rights reserved %his case study is for informational purposes only M$C89S9-% M7:4S &9 W7887&%$4S, 4;P84SS 98 $MP#$4D, $& %.$S S<MM78= Document pu'lished &ovem'er 5>>?
Microsoft Dynamics Customer & Partner Solution Brief
Employees Complete Training Twice as Fast with Intuitive Methodology
“With Microsoft Dynamics Sure Step, everyone in the company has a personalised learning path that increases the quality of implementations Customers receive great service and are immensely satisfied !
Mar" #ens, Business Manager, $% Solutions .elpdes" support incidents have decreased 'y 5> per cent %he development team can s"ilfully customise applications and develop richer client functionality %he company (as a(arded the $nternational 9rganisation for Standardisation A$S9B certification for development %his (as due to its specialists having more e)pertise, gained from Sure Step and training that aligns (ith Sure Step %raining costs are reduced for $% Solutions as access to Sure Step is included as part of the Partner 7dvantage Plan for Microsoft Dynamics
7ll rights reserved %his case study is for informational purposes only M$C89S9-% M7:4S &9 W7887&%$4S, 4;P84SS 98 $MP#$4D, $& %.$S S<MM78= Document pu'lished &ovem'er 5>>?
Employees Complete Training Twice as Fast with Intuitive Methodology
-ast -acts
Customer/ $% Solutions We' Site/ ((( itsolution 'e &um'er of 4mployees/ 56 Country or 8egion/ Belgium $ndustry/ Professional services0$% services Customer Profile $% Solutions specialises in the installation and development of Microsoft Dynamics* &7@ solutions #ocated in Belgium, it employs 56 people Soft(are and Services Microsoft Dynamics Microsoft Dynamics Sure Step Microsoft Dynamics &7@
“With Microsoft Dynamics Sure Step, everyone in the company has a personalised learning path that increases the quality of implementations Customers receive great service and are immensely satisfied !
Mar" #ens, Business Manager, $% Solutions
Business &eeds
$n the competitive mar"et of implementing 'usiness soft(are, customer satisfaction is crucial for success %o achieve a consistent rate of customer approval, employees need e)pert "no(ledge and e)perience With this in mind, $% Solutions requires its professionals to o'tain the Microsoft* Certified Business Management Solutions Specialist certification (ithin + months of ,oining the company -urther specialisation is o'tained the follo(ing year, (ith the aim to progress to the highest level of certification Previously, these credentials (ere gained through self study, 'ut Business Manager Mar" #ens realised the process (as slo( and inefficient .e (anted an afforda'le, comprehensive training scheme that improved the e)isting system and provided/ Practical tuition from certified trainers Personalised courses
Solutions to (or" according to the processes outlined in Microsoft Dynamics* Sure Step Sure Step provides a set of tools and templates that guides employees throughout the life cycle of a pro,ect0 covering design, implementation, testing, and future upgrades Plataan uses this to manage the company2s training programme, offering instructor3 led training aligned to Microsoft certifications, using the Microsoft curricula and Microsoft Certified %rainers Students complete 'asic lessons online 'efore participating in standard or customised courses %he scheme has given a consistent structure to training and improved quality of (or" through/ Personalised learning paths 4asy to follo(, re3usa'le techniques
Benefits
4mployees complete certifications t(ice as fast Development 'ugs are cut 'y 56 per cent Customer satisfaction has increased
Solution
#ens enlisted the help of Plataan0a Microsoft 1old Certified Partner for #earning Solutions0(hich taught $%
7ll rights reserved %his case study is for informational purposes only M$C89S9-% M7:4S &9 W7887&%$4S, 4;P84SS 98 $MP#$4D, $& %.$S S<MM78= Document pu'lished &ovem'er 5>>?
Microsoft Dynamics Customer & Partner Solution Brief
Employees Complete Training Twice as Fast with Intuitive Methodology
“With Microsoft Dynamics Sure Step, everyone in the company has a personalised learning path that increases the quality of implementations Customers receive great service and are immensely satisfied !
Mar" #ens, Business Manager, $% Solutions .elpdes" support incidents have decreased 'y 5> per cent %he development team can s"ilfully customise applications and develop richer client functionality %he company (as a(arded the $nternational 9rganisation for Standardisation A$S9B certification for development %his (as due to its specialists having more e)pertise, gained from Sure Step and training that aligns (ith Sure Step %raining costs are reduced for $% Solutions as access to Sure Step is included as part of the Partner 7dvantage Plan for Microsoft Dynamics
7ll rights reserved %his case study is for informational purposes only M$C89S9-% M7:4S &9 W7887&%$4S, 4;P84SS 98 $MP#$4D, $& %.$S S<MM78= Document pu'lished &ovem'er 5>>?
