IT Support/Systems Analyst

 

Joe Benfield 2712 Mark Drive Mesquite, Texas 75150 903-413-0109 [email protected] Work Experience Joe Benfield Contractor/Systems Analyst Metroplex/Hunt County 9/2009 - Present Contract Systems Analyst - On Site and Telephone/Help Desk Support of multiple H ospitals, Lawyer, CPA, Realtor, and Physician Facilities in Hunt County, and the Metroplex area. Support of Desktop and Server Computers, Desktop and Server App lications, Internet, and Dedicated Responsible for Apptix Email Administration, Exchange Servers, Circuits. TSystems Servers, Local Vlan and Hosted Wide Area Ne twork Administration, maintenance, and upgrades. Hunt Memorial Hospital District Systems Analyst Greenville, Texas 3/2003 - 9/2009 Systems Analyst - Supported The Help Desk, Email Administration, Exchange Server s, TSystems Servers, Local Vlan and Wide Area Network Administration, maintenanc e, and upgrades. Responsible for Meditech 5.6 Systems Operation, Operation, Meditech Data Repository, Meditech hardware configuration, and Meditech Administration to incl ude Data Base comparisons, compactions, Care Taker monitoring, Backups, Citrix S ervers, Terminal Servers, Terminals, IBM, Dell, and Bridgehead Storage Area Netw ork, and Printers. Support of Microsoft NT 4.0, Windows Server 2000 thru 2003, W indows 2000, Windows XP, Vista, Novell 5.x, Cisco, 3Com, and Nortel Switches, 3c om and Digi Terminal Servers. Established Work Work Order/ Inventory System using Tr ackit. for all I.S. related equipment. Medical Center at Lancaster/American Medtrust Systems Analyst Lancaster, Texas 3/2001 - 3/2003 Systems Analyst - Support for Local and Wide Area Network Administration, mainte nance, and upgrades. Responsible for Meditech Systems Operation, Meditech Meditech hardw are configuration, Meditech conversion, and Meditech Administration to include D ata Base comparisons, compactions, Care Taker monitoring, Backups, Terminal Serv ers, Terminals, Terminals, and Printers. Additionally responsible for all administration, adds, moves and changes for Meridian PBX and Voice Mail. Performed all systems m aintenance, upgrades, upgrades, troubleshooting troubleshooting and diagnosis. Support of Microsoft NT 4. 0, Windows 9X, Windows 2000, Windows XP, Novell 4.x, Cisco, 3Com, and Bay Networ ks Switches, Routers, 3com and Xyplex Terminal Servers. Servers. Established a Help Desk System for all I.S. related Issues. Established an Inventory System for all I.S . related equipment. Completed Hospital wide project to come into compliance wit h HIPAA, and Joint Commission regulations. Compucom Systems, Inc Senior Network Analyst Dallas, Texas 3/1999 - 3/2001 Senior Network Analyst - Remotely monitoring and managing client network devices and infrastructure on a nationwide basis. Inclusive of systems maintenance/upgr ades, troubleshooting troubleshooting and diagnosis. Support of Microsoft NT 3.51/4.0, Windows 9X, Windows 2000, Citrix WinFrame, Novell 4.x, Unix (HP & Solaris), Shiva Access Switch, Cisco, 3Com, and Bay Networks Hubs/Routers. Setting SNMP traps to capt ure critical server statistics. statistics. Effectively managing managing remote networks with Seaga te Manage Exec, HP Open View/Network Node Manager. Customer Applications monitor ed include ASP (Automatic Data Processing), E Commerce, Unix, and Microsoft Netw orks.

ALL Computers of Texas

Senior Systems Engineer

 

Royse City, Texas 2/1998 - 3/1999 Suppport for all technical and managerial aspects of data automation jobs, PC re pair/upgrades WAN and LAN related projects. Duties include consulting, design, W AN/LAN installation and integration, voice and data cabling, warranty repair, eq uipment building and testing, equipment maintenance and repair, sales and techni cal support, customer relations, customer training, and personnel management. CompUSA Information Systems Coordinator Dallas, Texas 3/1996 - 2/1998 Systems Coordinator-Responsible for the design, installation, repair, and mainte nance of Local and Wide Area Networks in 150+ CompUSA stores throughout the Unit ed States. Networks using Novell 3.X/4.X, Microsoft NT 3.51/4.0 Microsoft Office , Synoptics Hubs and MAUs, Print Servers, Modems, IBM RISC, Serial Concentrators , Fax Servers, Lotus Notes, Dos/Windows 3.1/95/NT Terminals, CSU/D SU, Routers, T1, Frame Relay, PBX, and Voice Mail.Workstations, Additionally responsible to m anage personnel, and IS projects for future upgrades, additions, and complete sy stem changes. Hughes Training Network Operations Manager Irving, Texas 3/1990 - 3/1996 Operations Manager-Support for the design, installation and maintenance of 15 Lo cal, and two Wide Area Networks using Novell 3.11 with TCP/IP and IPX. These net works use assorted Routers, CSU/DSU, Hubs, Concentrators, Bridges, Fax Servers, Email Servers, HP 9000, HP 3000, DTC, Terminals, and Dos/Windows 3.1/95 Workstat ions. Additionally responsible for Ericsson MD 110 Phone Switches/PBX, and Voice Mail System. United States Air Force

Engineering and Installation Team Chief

1/1983 - 3/1990 Team Manager of a twelve person team installing and testing Cryptographic/Secure voice and data networks worldwide. Honorable Discharge. Education and Certifications * A+ Certified * Network + Certified * Microsoft Certified Professional * Ericsson MD 110 PBX Certified * Compaq (Servicing Compaq Products) * Community College of the United States Air Force - Computer Science (99 hours)   * Meridian PBX Adds, Moves, and Changes * HP Open View Certified Consultant for Network Node Manager * HP MPE Systems Operation References Available on Request