ITIL in Higher Education Constituent Group (176995792)

ITIL in Higher Educa Education tion Constituent Group

Rita Barrantes, UH Assoc. to CIO & Mgr. IT Svcs David McGuire UNM Assoc Dir. IT Proj & Svc Mgt

 AGENDA 

2013 CG Activities Activities



Quick Share 1: Service Catalog



Quick Share 2: Change Management



Quick Share 3: Getting Started with ITIL

2013 CG Activities Activities 

ITIL bi-monthly webinars webinars  “First Wednesday” series  series  Topics such as: 



Integrating Service Management & Project Management



Creating a Service Handbook

 

ITSM in the Future  Future  Defining and Handling Major and Critical Incidents

Average Average attendance: 80-90 people (live or recording) Coming Next: 



November 6: How To Do An ITSM Process Maturity Assessment January 8: ITIL 8: ITIL Beyond Central IT



Partnership with itSMF Higher Ed - http://www.itsmfusa.org/ http://www.itsmfusa.org/  



Over 500 members

Quick Share 1: Service Catalog 



Service Catalog at UH: Beyond Central IT  Attendee Quick Share Share (2 minutes each): 

How did you approach building your Service Catalog?



Have you made it actionable? Tell us how

ITIL Beyond Central IT Service Catalog Service Level Agreements

IT Service Continuity

Information Security

Risk Management