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Job Interview

Published on May 2019 | Categories: Documents | Downloads: 7 | Comments: 0
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JOB INTERVIEW By: Afni By: Afni Ar Arif ifin in [email protected]

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Meet the employer in person or by phone Sell your strengths and skills as they relate to employer and position Learn about the position and the employer Assess if the employee/position are a good fit for your career goals, values, and needs.

PUR POSE

OF THE INTERVIEW

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Traditional

Behavioral/Emotional Story Telling Case-Method, Cased-Based Job Specific Cases

TYPES OF INTERVIEWS

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not very effective in predicting a candidate¶s ability to do a job. The questions are often hypothetical or theoretical. Job candidates often end up giving hypothetical answers that sound great but aren¶t a true representation of what they would do in real situations Not represent what you would ³actually do´ 

TYPES OF INTERVIEWS

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Sample Questions: Tell me about your self  Why did you choose your major? What is a weakness you have? Why are you interested in this position? How would you deal with an angry customer?

Traditional

Behavioral/Emotional/Story Telling Employer makes assumptions about your future performance based on past behaviors and attitudes Requires people to offer concrete, specific examples to reveal skills Ask behavioral questions makes no longer asking questions that are hypothetical, but are asking questions that must be answered based upon fact y

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TYPES OF INTERVIEWS

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With a behavioral questions, we¶re looking for results. We¶re not just looking for an activity list. So we¶re listening for things like names, dates, places, the outcome and especially what the individual¶s role was in achieving that outcome. Interviewers in behavioral interviewing techniques will probe deeply into your answer. Inconsistent answers will cause person to be assessed negatively

Behavioral

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Sample Behavioral Questions: - Tell me about a time when you exhibited teamwork - Give me an example of a challenge you experienced and how you dealt with it - Give me a specific example of a time when you had to address an angry customer. What was the problem and what was the outcome?

Behavioral

Traditional

Behavioral

How would you handle a Give me a specific example of a time when difficult customer? you had to work with a difficult customer?  I would first calm them  I was working for an equipment rental  down and find out what  company and I could see that one of  the problem is, then the customers was really impatient. work together toward  We were understaffed at the time. I  an acceptable solution was trying to run the cash register and  help customers at the same time. I  realized I had a situation that was about to get out of control so I politely  asked my next customer if they would  mind if I spoke to the impatient  customer since he was in the store earlier that morning. The customer   gladly agreed. How would you know if the customer is responding to your suggestions? By their body language and what they say.

What did you do next?

Behavioral/Emotional/Story Telling: Recommendation:  ³STAR ´ framework to structure your responses: What was the Situation? What was your Task What Action did you take? What was the Result?

TYPES OF INTERVIEWS

Case-Method/Case-Based Commonly used interview method in business and consulting fields. Interviewee is requested to analyze a problem/situation and present a solution. Employer assesses analytical ability/thought process, not the accurateness of the response y

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TYPES OF INTERVIEWS

Case interview Tips: Listen to the information provided, take notes. Take time to think the problem through Identify the key issues Frame your answer toward action. Identify what steps you would take. Share your ideas or thoughts that brought you to your proposed solution. Identify resources you would use/seek y

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TYPES OF INTERVIEWS

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In person: - On-campus - Company Site visit - Dining interview Telephone - Cost Effective - Screening process Video Conferencing

Methods

of Conducting an Interview

Jabatan: Prepaid Sales Staff  Fungsi dan peran jabatan: melakukan pengawasan dan monitoring terhadap seluruh kegiatan penjualan produk  pre paid  baik dari aspek administrasi maupun operasional untuk mencapai target penjualan yang ditetapkan. Mengembangkan potensi pasar yang ada melalui kegiatan promosi bersama-sama dengan perusahaan serta menjalin kerjasama dengan mitra bisnis yang ada agar tetap terjaga dan saling menguntungkan

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Contoh

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Tanggung

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jawab: Membina dan menjaga hubungan baik dengan para mitra bisnis (sub dealer, dll) untuk kelancaran operasional penjualan dan permintaan mitra serta pengiriman Melakukan survey pasar dan membuat analisa perbandingan harga serta pembagian kuota

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Memfasilitasi dan melakukan sosialisasi terhadap kebijakan-kebijakan, SOP serta hal-hal yang berhubungan dengan produk pre paid kepada karyawan terkait Melakukan analisa pasar (potensi, kebutuhan, permintaan, dan profit) di wilayahnya; dan analisa produktivitas mitra demi tujuan evaluasi kerja

Aspek psikologis: 1. Kemampuan komunikasi 2. Kemampuan Mengembangkan dan memelihara hubungan 3. Analisa 4. Kepemimpinan Level kompetensiKompetensi.doc

Spesifikasi Jabatan

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Ceritakan pengalaman dimana Anda mengalami kesulitan berkomunikasi dengan orang lain? Apa yang Anda lakukan untuk mengatasinya? Ceritakan pengalaman saat orang lain mendominasi pembicaraan dan tidak membiarkan Anda mengemukakan pendapat Anda?

Guide

Interview

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ceritakan tentang pengalaman Anda dimana Anda harus menyatukan suatu tim untuk bekerja dengan sukses?

Contoh Form Interview 1. LEMBAR OBSERVASI FGD SUPERVISOR OUTBOUND MICROSOFT.docx 2. FORM_GUIDE LINE_INTERVIEW_Infomedia_rev.doc

Guide

Interview

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Research company prior to interview - Know who you will be meeting with and their position in the company Create a list of questions to ask about the company and position Arrive at least 15 minutes early Bring resume to the interview and portfolio/notepad. No food, bags, gum, etc.

General Preparation

Interviews

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Be on time to interview Turn off the cell phone prior to interview Shake hands firmly at the beginning and end of interview Maintain good eye contact throughout interview

Interview Etiquette

Women: Suit: preferably skirt suit, pants acceptable Skirt: not overly short or tight Make up: minimum, nothing too hold Jewelry: nothing too large or noisy that would be distracting Perfume: lite application, if any Nylons/dress socks- in similar color tone to clothing Shoes- no sneakers or sandals y

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Interview Dress Code

Men Suit preferable- jacket, tie, and slacks acceptable Cologne- lite application, if any Jewelry- nothing too large or noisy that would be distracting Dress socks- try to closely match the color of your dress pants Shoes- no sneakers or sandals y

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Interview Dress Code

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Speak positively about yourself and others Use body language to show interest - Sit forward - Sit up straight - Smile Reflect on the interview - What did I do well? - What could I prepare to answer better next time?

The Day of the Interview

On-campus interviews ±approx 30 minutes Shake hands firmly and address interviewer by Mr. __ or Ms.__ Small talk: Builds rapport and gives the interviewer an opportunity to assess your interpersonal skills Questions assessing your strengths, weakness, goals, skills, character, experiences, etc Last 5 minutes: Ask 2-4 specific questions Shake hands and thank the interviewer y

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What to Expect the Day of the Interview

Educate yourself about illegal questions. - What is your race? - Are you married? - How old are you? - What is your religion? - Have you ever filed bankrupcy? - Do you have a disability?

Illegal Interview Questions

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Speak directly into the phone and keep mouthpiece about 1 inch from your mouth Select a quiet space for your phone interview. Do not eat food, chew gum or smoke during the interview. Have a copy of your resume and references in front of you during the interview Smile over the phone. Pretend as if the person is right in front of you, it will help you sound ³friendly´ and relax you. Avoid discussion about salary and benefits until 2nd interview.

Tips for Telephone Interviewing

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Verbal and written communication skills (including listening) Analytical/logical thinking/problem-solving skills Interest in industry/company/function Interpersonal comfort and skills Enthusiasm Knowing what they want/having focus Leadership skill Confidence Staying focused on the question & not going off  on a tangent

Interview Success Factors

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High energy (But not overwhelming) Ability to work well in teams Professionalism High degree of intelligence Personal presence Projecting substance/credibility Asking good questions/making statements that show thought process Ability to think creatively Personal "fit" with company Clear, concise answers Honesty

Interview Success Factors

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Unfold your napkin and place it on your lap after the host has done so. Be familiar with the table setting. Order a meal that is moderately priced and easy to eat. (no spaghetti) Avoid alcohol or smoking during the dining interview. Do not talk with your mouth full. Place your knife and fork diagonally across your plate when finished with your meal.

Interview Dining Etiquette

Table Setting

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Research the company Practice sample interview questions Practice discussing your strengths and weaknesses. Conduct a practice interview with a friend of staff  member at the Careers Office. Prepare your interview wardrobe* - Purchase/borrow - Tailor - Launder/dry clean - Iron Try on your outfit and shoes in advance to make sure they fit properly and are comfortable.

Interview Checklist











Bring extra copies of your resume with you. Travel to the interview location for a practice run. To avoid being late, make sure the address/directions are correct. If you're at the company location, use the time to observe the environment. Is this a place where you'd like to work? Know your Worth

Interview Checklist

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