Kuoni Travel Far East 2014
Content
a far eaSt including Sp 2013 - Dc 2014
F a r E a s t i n c l u d i n g
C h i n a
w w w . k u o n i . c o . u k
Chin
MONGOLIA Sapporo Chengde Beijing
NORTH KOREA
CHINA
Hiroshima
Xi’an
Yichang
Chengdu
JAPAN
SOUTH KOREA
Suzhou
Kyoto
Tokyo
Osaka
Shanghai
Chongqing
Guilin
BURMA (MYANMAR)
INDIA
TAIWAN Hanoi
Halong Bay
LAOS
SOUTH CHINA SEA SE A
Sanya Vientiane
Danang
THAILAND BAY OF BENGAL
Bangkok
VIETNAM Siem Reap CAMBODIA Nha Trang Phnom Penh
PACIFIC OCEAN
Hong Kong
PHILIPPINE SEA SE A PHILIPPINES
Ho Chi Minh City (Saigon)
Koh Samui
SR I SRI LANKA
Phuket
Krabi Kota Kinabalu BRUNEI
Penang
MALAYSIA Kuala Lumpur
Singapore
SABAH
SARAWAK
Bintan BORNEO
SUMATRA
INDONESIA JAVA JA VA SE SEA A Jakarta JAVA
Bali
NEW GUINEA
BANDA SEA SE A Lombok
INDIAN OCEAN
EAST TIMOR
Kata Thani s s s s d
Golden Sands Resort s s s s
Sanur Beach Hotel s s s s
Fusion Maia s s s s s
Phuket, Thailand · Page 56
Penang, Malaysia · Page 126
Bali · Page 254
Danang, Vietnam · Page 162
Centara Anda Dhevi
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Krabi, Thailand · Page 42
The Oberoi Bali s s s s s
Rocky’s Boutique
Bali · Page 252
Koh Samui · Page 20
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MONGOLIA Sapporo Chengde Beijing
NORTH KOREA
CHINA
Hiroshima
Xi’an
Yichang
Chengdu
JAPAN
SOUTH KOREA
Suzhou
Kyoto
Tokyo
Osaka
Shanghai
Chongqing
Guilin
BURMA (MYANMAR)
INDIA
TAIWAN Hanoi
Halong Bay
LAOS
SOUTH CHINA SEA SE A
Sanya Vientiane
Danang
THAILAND BAY OF BENGAL
Bangkok
VIETNAM Siem Reap CAMBODIA Nha Trang Phnom Penh
PACIFIC OCEAN
Hong Kong
PHILIPPINE SEA SE A PHILIPPINES
Ho Chi Minh City (Saigon)
Koh Samui
SR I SRI LANKA
Phuket
Krabi Kota Kinabalu BRUNEI
Penang
MALAYSIA Kuala Lumpur
Singapore
SABAH
SARAWAK
Bintan BORNEO
SUMATRA
INDONESIA JAVA JA VA SE SEA A Jakarta JAVA
Bali
NEW GUINEA
BANDA SEA SE A Lombok
INDIAN OCEAN
EAST TIMOR
Kata Thani s s s s d
Golden Sands Resort s s s s
Sanur Beach Hotel s s s s
Fusion Maia s s s s s
Phuket, Thailand · Page 56
Penang, Malaysia · Page 126
Bali · Page 254
Danang, Vietnam · Page 162
Centara Anda Dhevi
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Krabi, Thailand · Page 42
The Oberoi Bali s s s s s
Rocky’s Boutique
Bali · Page 252
Koh Samui · Page 20
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New horizons, new experiences. Sights that take your breath away and surroundings that make you want to stay forever. Holidays should leave memories that linger for all the right reasons and, since 1906, we’ve strived for th is every step ste p of the way. We We have over 170 awards to our Time s Travel name, including Best Luxury Luxur y Tour Operator at Operator at e Sunday Times Magazine Readers’ Awards 2012 and World’s Leading Tour Operator at Operator at the World Travel Awards 2012. We’ve also be en voted Best Honeymoo Honeymoon n Company at Company at the Perfect Wedding Awards 2012. Your holiday is safe in our hands. We’re truly passionate about travel and our history is full of pioneering tales. We’ll share our ideas, travel stories and knowledge with you because we want this to be the best holiday you’ve you’ve ever exper experienced. ienced. We can tailor make a holiday as individual as you are. An amazing holiday, unforgeable experiences, award winning service and a great value price . . .
Requested by you . . . Craed by Kuoni
Find your perfect Kuoni holiday at a glance From experienced travellers looking to Go Beyond to wellbeing escapes for those needing to rest Mind, Body and Soul, we can cra your perfect holiday. Throughout this brochure, these icons and labels will help you easily nd the hotels and tours that we think are tailored to your needs.
Rest your mind, body and soul in a stylish, sophisticated retreat. A wellbeing escape for total relaxation, indulge with spa treatments, good food, culture and great service.
Escape everyday life by switching o during a quiet, restful holiday. Perfect for recharging the baeries, take the chance to unwind and simply get away from it all.
This will be a special holiday to connect with the one you love. Relax in a secluded hideaway, enjoying uninterrupted time together in an intimate atmosphere.
Spending time as a family is important and so is the chance for kids to play and make exciting discoveries. We’ve hand-picked escapes we think are best for a family holiday.
Looking for an unforgeable holiday with friends? These hotels feature a great social scene or exciting activities for an adventurous and action-packed escape.
Sunbathing, chilling out, meeting new friends and enjoying nightlife – these are all the simple things that make for a fantastic holiday.
Rest and relaxation, exhilarating activities, cultural sights, shopping and indulgent spas – sometimes you need a few ingredients to create the perfect holiday.
Essentials ICONIC SIGHTS
Explore & Discover BROADEN YOUR HORIZONS
Beyond AUTHENTIC EXPERIENCES
Ananea ENVIRONMENTALLY RESPONSIBLE
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Fulll lifelong dreams visiting iconic sights.
Combine the wonder of must-see sights with the discovery of far o cultures. Go beyond with unfamiliar places, new cultures and authentic experiences. Our collection of socially and environmentally responsible holidays. With such a variety of tours to choose from,
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We’ve hand-picked the best ve-star hotels and tours in the world. We are the original experts in luxury, tailor made holidays and our aim is seamless service – from the moment you book to the time you return home. We have over 100 years’ experience in craing incredible holidays and our team is passionate about nding your next luxury holiday.
& Kuoni has been travelling the world, seeking out indulgent honeymoon escapes, perfect locations to tie-the-knot, romantic civil ceremonies and heavenly destinations to renew your vows. We’ve won awards including Best Honeymoon Company at Perfect Wedding magazine’s 2012 awards. We have a dedicated Wedding Concierge team to help you plan every last detail; oer a free online Kuoni Gi List; and have 25 stylish Kuoni stores around the UK where you can plan your special occasion while sipping complimentary Champagne.
If you need to totally relax and completely take the weight o your feet, then experience an all-inclusive holiday the Kuoni way. Hand-picked by our travel experts, many of our all-inclusive holidays are exclusive to Kuoni guests and all oer fantastic value for money. Many also include à la carte dining and most have special oers for Kuoni customers, including Bonus Nights and Earlybird Saver oers, meaning you could save even more money when booking with Kuoni.
For those who want to spend some quality time together, taking a break from day-to-day life, or enjoy a sociable holiday with friends we have a selection of hand-picked adult only hotels where the minimum age of guests is at least 16 years. Enjoy an escape that caters to all your wants and needs in a child-free environment.
Look out for the ‘we love it’ icon throughout the brochure. These are our favourite hotels,
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sept 2013 - dec 2014
Far East including China far east
thailand
burma
Multi-Centres 10
Bangkok Tailor Made 84, 86 Cha Am 74, 81 Chiang Mai Tailor Made 84 , 88 Chiang R ai Tailor Ma de 84 , 88 Experiences 14 Flexible Adventures 90 Hua Hin 74, 76 Khao Lak 50, 52 Koh Madsum 18, 37 Koh Phangan 18, 36 Koh Lanta 38, 48 Koh Samui 18, 20 Koh Yao Noi 50, 72 Krabi 38, 40 Multi-Centres 16 Pattaya 74, 82 Phuket 50, 56 Rail Journeys 92 Tours 94 Volunteering 96
A Guide to Burma (Myannar) 100 Cruises 104 Tours 102
indochina
A Guide to Cambodia 172 Cambodia Tailor Made 173 Con Dao 146, 152 Con Tho 168 Cruises 186 Danang 162 Experiences 142 Flexible Adventures 176 Hanoi 166, 170 Hoi An 158 Ho Chi Minh City (Saigon) 166, 168 Hué 165, 170 Indo china Multi- Centres 14 4 Tours 178 Laos 174 Nha Trang 146, 154 Mui Ne 146, 148 Phu Quoc 146, 152 Sapa 166, 170
ja pa n
A Guide to Japan Experiences Tailor Made Tours
malaysia
A Guide to Malaysia's Beaches Beach Hideaways Borneo Flexible Adventures Kuala Lumpur & Beyond Langkawi Malaysia Multi- Centre s Penang Tours
110 116 112 132 128 118 10 8 124 134
singapore & bintan
196 194 197 198
Singapore & Beyond 228 Singapore & Bintan Tailor Made 230
china & hong kong
philippines
Beijing 208 A Guide to China 206 China Multi- Centres 207 China Tailor Made 210 Experiences 204 Flexible Adventures 220 Hong Kong & Beyond 222 Hong Kong Tailor Made 224 Shanghai 208 Tours 212
A Guide to the Philippines 234 Philippine s Tail or Made 235 Tours 236
indonesia
Bali 248, 250 Cruises 244 Gili 240, 264 Indone sia Multi- Centres 24 0 Lombok 240, 264 Tours 242 Ubud 248, 262
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Alfred Kuoni launched his pioneering travel agency in 1906. He was a total visionary. An adventurer and explorer; opening up new destinations and experiences across the globe. At today’s Kuoni, we’re still exploring with that same sense of adventure, adding exciting destinations and creating new travel experiences you’ll never forget.
award-winning service We’re well-known for our excellent service, taking time to listen to your ideas and travel dreams, providing our honest and personal recommendations. Our friendly, expert team will ensure every holiday you book with us is special and, because of this, we have won awards including Best Tour Operator for the past six years at the Daily Telegraph’s Ultratravel Awards. We’ve been to each destination, hand-picked the best hotels and crafted authentic experiences that will linger in your memory. From great value three-star retreats to five-star escapes with the wow factor, our experts are ready to tailor make your perfect holiday and bring it to life. Many of our tours and hotels are exclusive to Kuoni guests in the UK, retreats we recommend unreservedly.
your holiday is safe in our hands Travel with Kuoni and you will be looked after every step of the way. We are a member of ABTA and an ATOL holder so you can book with confidence, as all of our package holidays are financially protected. We have a dedicated team of experts and representatives around the world; plus, an emergency number available 24 hours a day, 365 days a year. Your holiday is safe in our hands.
weddings & honeymoons We have been voted Best Honeymoon Company at the Perfect Wedding awards 2012 and have a dedicated weddings team to make sure your big day is truly amazing. Many hotels offer free wedding packages when you book with Kuoni, so ask us for details! You can set up a Kuoni Gift List
easily at www.kuoni.co.uk/gift-list and add your Kuoni honeymoon, allowing your friends and family to contribute to your once-in-alifetime holiday; and we also offer Kuoni Gift Cards for all special occasions, which can be bought in your local Kuoni store or by calling 01306 744361.
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travel is our passion We’ve been exploring the world for over 100 years and today our expertise and knowledge spans an amazing 88 countries. Our Personal Travel Experts have been travelling the world and we’re ready to share our experience,
knowledge and recommendations with you. We also have Kuoni experts and representatives in resort and expert tour guides around the globe to make sure our local knowledge is always up to date and your holiday goes as smoothly as possible.
responsible travel with kuoni Kuoni is committed to sustainable tourism and corporate responsibility. We support projects including coral reef protection in the Maldives; have signed the International Child Protection Code to help combat child sex tourism; and have our own composting project in Bali to help reduce greenhouse gas emissions.
You can offset your flight emissions at kuoni.myclimate.org; look out for the Travelife logo throughout the brochure highlighting hotels with high standards of environmental and social responsibility; and discover our Ananea collection of responsible holidays at kuoni.co.uk/ananea – from ecofriendly hotels to ethical tours and extraordinary volunteering projects.
complimentary extras & our price promise! You’ll find Kuoni Plus offers throughout the brochure, too, such as room upgrades and spa treatments – added extras that you’ll get when you book with us. We check thousands of prices every day against our competitors to ensure that you get the best price. If you find exactly the same holiday for less anywhere else, let us know and we will do our best to match the price.
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crafed by kuoni We can tailor make a holiday to be as individual as you are, just ask. We aim to make every holiday a special occasion and can bring your travel ideas to life, combining destinations, flights and authentic experiences that will linger in your memory. We’ll take the hassle out of booking a holiday and aim to make it an exciting, enjoyable experience. We’ll also take care of holiday details such as private airport transfers, late check-outs and private tours. We have a long relationship with over 70 airlines, so we’re often the first to hear about special upgrade offers, too. We can easily upgrade your flight – even hire a private jet for you – and can add on airport lounges so you can arrive relaxed and refreshed. For more information, see pages 268-272. They’re those extra touches to really make your holiday special. All of our tailor made holidays are designed around you, so the final price will be confirmed at the time of booking.
kuoni explore magazine You can pick up the latest issue of Kuoni Explore magazine in your local Kuoni store, read it online at kuoni.inbro.net or download our Kuoni Explore iPad app. Inside each issue, you’ll find insider tips, inspiring travel features, celebrity interviews and an amazing competition.
kuoni travel blog
join us online
Visit the Kuoni Travel Blog at www.kuoni.co.uk/blog and you’ll find inspirational features from our Personal Travel Experts, celebrity interviews and competitions. You can also write your own travel features and upload them easily for your friends and family to read!
Join our travel chat online and find holiday inspiration with stunning images, videos and travel features. We also run incredible competitions and give away prizes, including Kuoni holidays!
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kuoni stores Make an appointment or pop into your local Kuoni store and you can relax with a complimentary glass of Champagne while we share ideas and create a relaxing escape or unforgettable adventure. Our stores are stylish, beautiful places to relax, decorated with glistening chandeliers or funky, authentic souvenirs such as an original Moroccan door, a knitted desk or sumptuous daybeds. We’ll go the extra mile to make booking your holiday a fun, enjoyable experience and look forward to hearing your travel wishlist and tailor making your perfect holiday. If you’re travelling in a group, many of our stores have private rooms or floors that we can reserve so you and your family and friends can all book together; we can even open out of hours at a time that suits you best. Pop in anytime to pick up a brochure, Kuoni Explore magazine, Kuoni Gift Card or simply to have a complimentary tea and watch one of our travel videos.
kuoni at john lewis We put customer service at the heart of everything we do so we’re proud to partner with John Lewis, renowned for its focus on excellent service and expert advice. You’ll find Kuoni at John Lewis stores in Southampton, Reading, Cardiff and London’s
Oxford Street and more to come. These beautiful stores are the perfect place to relax with a glass of complimentary Champagne and plan an amazing holiday.
john lewis gif list We’re proud to be the exclusive travel partner for the John Lewis Gift List. If you’re getting married or have a special occasion to celebrate, ask a Kuoni Personal Travel Expert or John Lewis gift list advisor to set up your free list, helping your guests to contribute to your honeymoon or special occasion.
john lewis travel insurance John Lewis Travel Insurance helps you plan for the unexpected. Choose from three levels of cover to find the right protection for your Kuoni holiday. Please ask your Kuoni Personal Travel Expert for details.
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call 01306 744307 / www.kuoni.co.uk / see your travel agent
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- Whether you choose to fu se contemporary Bangkok, Hong Kong or Singapore with the laid-back beach culture of Langk awi, Bali or Phuket or whether you want to venture fur ther to the island dream that i s the Maldives or the gliering city of Dubai, the choice as always, is yours. And with a host of airlines link ing many of the major cities and resorts around South East A sia – connectivity couldn’t be easier. Over the next two pages, we have compiled a selection of Far East mu lti-centre holiday suggestions. Choose any of our featured hotels as part of your holiday — many of which also have special oers for Kuoni customers. Don’t forget that you can tailor ma ke your own holiday with Kuoni — please call and speak to one of our Personal Travel Experts . Singapore city skyline
Bangkok, Phuket & Singapore
Kuala Lumpur & Bali
Two contrasting Asian cities: one dynamic, commercial and always at the cutting edge; the other vibrant, authentic, and captivating. Choose this dream Far East city-combo which also includes the added indulgence of a relaxing beach break on the beautiful island of Phuket.
A jewel in the Indonesian archipelago, Bali has captivated and romanced travellers for hundreds of years with its inherent spirituality and utterly charming population. Enjoy sublime beaches, historic temples and a mountainous interior terraced with spectacular rice fields. A beguiling combination with Kuala Lumpur.
11 Nights From £1977 per person. Ref TM108.
8 Nights From £1308 per person. Ref KL083.
Bangkok & Maldives
Dubai, Bangkok & Phuket Rarely can two destinations within one itinerary contrast quite so much as Bangkok and the Maldives. Shopping and nightlife, bustle and culture, history and cuisine; Bangkok has to be one of the world’s most engaging cities. Whereas the Maldives – with each resort occupying its own private island – is the epitome of peace, tranquillity and escapism. 11 Nights From £1933 per person. Ref TM022.
The forever changing city of Dubai is a larger than life destination, offering world-class dining, spine-tingling adventure and excessive shopping and sight-seeing opportunities. Although a place of history and heritage, Bangkok is, like Dubai, very much a cit y of the 21st Century. End your holiday with a stay in the beach resort of Phuket, which is a fa milyfriendly hotspot and a fantastic getaway. 10 Nights From £1462 per person. Ref DX2572
IMPORTANT HOLIDAY INFORMATION: The price we confirm at the time of booking is the price we guarantee. Prices vary depending on the date you wish to travel and the elements included in your package. Please read p272-277 before you book your holiday. For further information and to tailor make your holiday, please call us or go to www.kuoni.co.uk for the best available price.
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Kuala Lumpur, Langkawi & Singapore
Singapore & Borneo
Since 1819, Singapore has stood at the heart of trade in South East Asia and remains a city of both the past and the future. With this combination, you can also experience the Malay peninsula’s other great city, Kuala Lumpur, as well as the island of Langkawi, a beautiful island that lies off the west coast of the Malay Peninsular.
Combine the buzzing city of Singapore with the unspoilt natural landscapes, white-sand beaches and fascinating wildlife of Borneo. Whether you participate in a wild trek, or visit a local sanctuary – the orangutans of Borneo are a discovery you’ll never forget! 7 Nights From £1865 per person. Ref SK062.
11 Nights From £1916 per person. Ref KL190.
Abu Dhabi & Phuket
Dubai & Vietnam Combine Abu Dhabi’s sublime beaches and world-class hotels with Phuket’s beautifully rugged, emerald island jutting out into the green waters of the Andaman Sea. Choose from a selection of accommodation to include family-friendly resorts, and secluded hotels – ideal for a couples getaway. 10 Nights From £1301 per person. Ref IO0876.
Experience the sights and splendours of Dubai’s city, then relax on the glorious sands of Jumeirah beach, before continuing your journey to Vietnam, whose cities and towns offer a spectrum of contrasting delights from French-colonial houses to Chinese temples and flavourful street food to high end restaurants. Sun worshipers can experience vibrant beach resorts and secluded luxury hotels with private beachfronts for tranquillity. 10 Nights From £1200 per person. Ref IO0874.
Singapore & Koh Samui
Hong Kong, Bangkok & Phuket Experience an array of colonial architecture along Singapore’s famous Orchard Road, dine in some of the city’s contemporary restaurants and shop in a plethora of modern malls before immersing yourself in the tranquil waters off the island of Koh Samui, Thailand. Far away from Thai city life, this island is a great choice for combining with a discovery of Singapore for the best of both worlds.
A city renowned for its gadgets and contemporary living, Hong Kong is a great location to combine with another of the Far East’s vibrant cities – Bangkok, offering a string of modern hotels, fine dining restaurants and a host of entertainment. Why not complete the fusion of two cities with the bustling beach resort of Phuket, hosting fantastic diving opportunities.
8 Nights From £1495 per person. Ref SK118.
10 Nights From £1890 per person. Ref AV049.
IMPORTANT HOLIDAY INFORMATION: The price we confirm at the time of booking is the price we guarantee. Prices vary depending on the date you wish to travel and the elements included in your package. Please read p272-277 before you book your holiday. For further information and to tailor make your holiday, please call us or go to www.kuoni.co.uk for the best available price.
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japan Forging a lead in the development of 21st Century tech nology yet faithfu lly holding onto its traditions and culture, t he nation of japan is both unique and enthral ling to behold. FLYING TIME
11½ hours.
TIME DIFFERENCE
VISA INFO
h End of March/early April: The annual Cherry Blossom season showcases Japan at its most colourful.
KEY EVENTS
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GMT +9 hours.
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08 Apr: Hana-Matsuri (Floral Festival) – People all over Japan gather to celebrate the birth of Buddha.
Visa not required for UK passport holders.
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CURRENCY
LANGUAGE
Japanese Yen.
17 May: Sanja Matsuri – A week of festivities including tea ceremonies, Shinto music and dance performances that climaxes with a procession of floats, portable shrines and people in traditional costume.
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Japanese.
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h Japan has a temperate climate, experiencing four distinct seasons. The summer months of June to August can be very hot, while in contrast the winter months of November to January are not only cold, but sometimes result in snowfall. The most desirable time to travel is spring. From March through until May the climate is at its most comfortable and you may even be fortunate enough to see the famous cherry trees in blossom in late March. June and July welcome the monsoon rainfalls.
WHEN TO GO
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01306 744307.
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Weather details are supplied as a guide only, see terms and conditions on p277. Whilst independent research on weather patterns may assist you in selecting the time of year that best suits your individual needs, for our opinion on where to go when, please see p266-267.
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call 01306 871033 / www.kuoni.co.uk / see your travel agent
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We’ve searched the globe for Kuoni Authentic Experiences and here is just a small selection of what we oer. Add on experiences when booking your holiday to create perfect t ravel moments.
A guided coach tour is the most cost eective way to see some of Japan’s most famous aractions. Suitable for independent travellers, these exper iences require passengers to meet at a rendezvous point to board a coach or train a nd then make their own way back to their hotel aerwards. Most of these experiences operate on a regular basis and can easily be added to you r itinera ry.
Japan is renowned for having the best rail net work in the world and the highspeed Shinkansen, or ‘bul let train’, is an incredibly convenient, comfortable, and ecient way to travel across t he country. Travelling at 200 miles an hour these perfectly punctual trains can whisk you from Tokyo to Kyoto in just over two hours, and from there it is just over 1½ hours to Hiroshima. The Japan Rail Pa ss oers substantial savings and is denitely worth investing in if you plan on travelling around the country. Standard and rst class passes are avail able to book three months prior to travel (small deposit required) and these can be used on consecutive days for travel on all JR trai ns and a number of the bul let tra ins. The followi ng routes can be booked: Tokyo to Kyoto by bullet train Tokyo to Osaka by bullet train Tokyo to Hiroshima by bullet train Kyoto to Hiroshima by bullet train Osaka to Hiroshima by bullet train . . h
Discover the highlights of this beautiful imperial city with a morning or aernoon tour. Kyoto is regarded as the cultural heart of Japan and it boasts an abundance of temples, shrines a nd hidden treasures. Visit the UNESCOlisted Nijo Castle (closed Tuesday) and the famous K inkak uji Temple – a golden pavilion with a beautiful lakeside seing. Continue to the Imperial Palace (closed Saturday, Sunday and duri ng national holidays) or, alter natively, t he Kitano Tenmangu Shrine which is set in beautifu l gardens that bloom from February to March. £ ; & ; , & , . h h
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The Kokugikan Sumo Stadium in Ryogoku hosts three annual sumo tournaments which each run for 15 days. Seating over 10000 visitors the stad ium is the ideal place to enjoy t he atmosphere and excitement of Japan’s national sport. Dating back 2000 years, sumo has long been as sociated with t he Shinto religion and the modern-day sport honours a number of traditional ritual s including leg-stomping and clapping – a performance intending to aract good spirits and crush evil spirits. Watch the action in the ring unfold as the wrestlers engage in a bale of strength, speed, technique and guile with FM radios providing English commentar y. You wil l also v isit the Sumo Museum to see a number of historic exhibits.
Experience an authentic taste of the traditional culture of Kyoto and observe local life on this morning bicycle tour of the city. Ride through the charming backstreets and winding alleys a nd visit the famous Miyagawacho Geisha Quarters, where beautifully dressed women in traditional kimonos can still be seen, the charming winding Ishibei Koji Alley and the maiko district of Gion which is home to antique stores, silk shops and 17th Century tea houses. Visit the colourful Yasaka Jinja Shrine, cycle along the Shirakawa River’s charming willow-lined path and see the elegant Heian Jingu Shrine before nishing at Kyoto Station. £ - ; - ; , . h
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Towering at 12,388 feet, snow-capped Mount Fuji is Japan’s highest mountain and a tribute to its beauty. Depart Tokyo in the morning for your bus journey to the picturesque region of Mount Fuji. Stop at the visitor centre before driving up to the mountain’s 5th station, 2300 metres above sea level, for magnicent views. Continue to Kojiri to board a cruise on stunning Lake Ashi before riding the scenic Komagatake Ropeway for breathtaking views of Hakone National Park. Board the bullet train at Odawara Stat ion for your return journey to Tokyo. £ ; , - () & ; , . h h
Visit the former entertainment district of Asak usa on this aer noon tour. Drive past some of the area’s most famous sights - including the Imperial Palace Plaza, the National Diet Building, the elegant district of Ginza and the technology haven of Akihabar a – on the way to the 7th-Century Sensoji Temple. Browse the souvenir shops lining the Nakamise shopping distr ict which leads to the Tokyo’s oldest and most famous temple. Continue to the Skytree® – Tokyo’s newest landmark and, at 634 metres, t he world’s tallest tower. Enjoy incredible panoramic views over the city f rom the vertiginous Tembo Deck and on a clear day you can even see Mount Fuji. £ ; - & ; , h h
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call 01306 871033 / www.kuoni.co.uk / see your travel agent
Japan Japan’s unique c ulture and st art ling cont rast s make it a captivating holiday destination. From the ult ra-modern, high-tech capital of Tokyo to the a ncient imperial city of Kyoto; the spellbinding sight of Mount Fuji and the haunting history of Hiroshima, this rich country oers a wealth of vibrant cities, cultural treasures and natural beauty. The myriad ancient temples, shrines and trad itional geisha district s oer a fascinati ng glimpse into Japan’s rich histor y and heritage. Visit during late March or early April to enjoy the glorious cherry blossom season.
Mount Fuji
COUNRY GUIDE OYO A heaving city of dizzying dimensions and flashing neon lights where gleaming skyscrapers tower over a swirling sea of people but tranquil gardens and serene temples lie just around the corner, Tokyo launches an exhilarating assault on the senses. Technology stores spill over with the latest gadgets and Harajuku girls parade the latest eye-catching fashions, yet the city’s roots are firmly placed in history with ancient shrines and the world’s oldest continuous hereditary monarchy. Climb the Tokyo Skytree – the world’s tallest tower, for enchanting views over the city towards Mount Fuji; see the beautiful Sensoji Temple illuminated at night and spend a few yen to get your fortune told; or sing your heart out at one of the surprisingly addictive all-night karaoke bars. The city’s distinctive districts are easy to explore by public transport, which is renowned for being punctual and efficient and the famous bullet train whisks travellers across the country in record time. Tokyo is a shopping mecca offering everything from electronic goods and comic books to high-end fashion and traditional kimonos. Stroll along the tree-lined avenue of Omotesando to browse designer boutiques or head to the elegant
shopping district of Ginza which boasts department stores, boutiques and traditional shops as well as a number of galleries and cafés. The capital is also a gastronomic paradise with an array of dishes to tempt the taste buds. Traditional dishes include sushi and okonomiyaki whilst adventurous gourmands will delight at the selection of bizarre foods on offer such as locusts, octopus ice-cream and poisonous blowfish (fugu).
YOO The modern buildings and façades of the imperial city of Kyoto belie the hidden treasures that lie beyond. The former capital until 1867 and long regarded as the cultural heart of Japan, Kyoto boasts 17 UNESCO World Heritage Sites and a plethora of temples and shrines. The city is a proud guardian of its ancient traditions and its winding alleys lead to 17th Century teahouses, tranquil gardens and the famous geisha and maiko district of Gion. Explore Nijo Castle, where each step on the ‘nightingale floor’ omits a squeak designed to warn against intruder. If you want to immerse yourself in the culture, visit Kanikakuni – a former geisha house. Here, you can dress up in a kimono and learn about the history of this traditional form of entertainment.
IROI
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Despite its tragic pa st, Hiroshima has emerged from the dark cloud of the devastating 1945 nuclear bombing as a vibrant and thriving city that boasts tree-lined boulevards, fantastic museums, historic monuments, enchanting gardens and excellent cuisine. Dubbed the ‘City of Water’ due to the six rivers that flow through it, Hiroshima is famous for its delicious oysters and it is the gateway to the beautiful island of Miyajima, which is known as the ‘Island of Shrines’.
With so much to explore and experience a comprehensive tour can be the best way to discover Japan’s highlights. Our Journey through Japan tour combines all of the cities above, along with the scenic Mount Fuji region, the charming mountain town of Takayama and Mount Koya – the centre of Shingon Buddhism. Enjoy a traditional tea ceremony and the chance to stay in a ryokan – a traditional Japanese inn with tatami (straw mat flooring), futon bedding and rice paper sliding doors to experience an authentic taste of Japanese life as well as the country’s legendary hospitality.
CHINA Sapporo
NORTH KOREA
SOUTH KOREA
SEA OF JA PAN
Takayama Kyoto
Hiroshima
JA PA N
Mt Fuji
Nagano Tokyo Hakone
Osaka
PACIFIC OCEAN
IOR DE N 197
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Park Hya, Tokyo
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Keio Plaza, Tokyo
Made famous in Lost in Translation , this luxury hotel fills the top 14 floors of the Shinkuku Park Tower, at the heart of the entertainment district. Relax in an oasis of calm and space and enjoy spectacular views over Tokyo as far as Mount Fuji, live jazz at the New York Grill & Bar and the exclusive Club On The Park – a superb spa and fitness centre featuring a 65ft indoor pool.
Rising 47 floors up, in the heart of Tokyo, this contemporary hotel is conveniently located close to the city’s shopping and entertainment district whilst Shinjuku Station is just a stone’s throw away. Facilities include an outdoor pool, a choice of dining venues and menus and a range of elegant bars with spectacular views of Tokyo’s striking skyline. 1436 rooms, 85 minutes from Narita airport, 8 restaurants, 2 coffee shops, 7 bars and lounges, swimming pool, fitness centre, complimentary shuttle bus to Tokyo Disneyland and Tokyo DisneySea Park.
178 rooms, 1¾ hours by bus or 80 minutes by train from Narita airport, 3 restaurants, 2 bars, indoor pool, spa, fitness centre. Price from £214 per person excl. meals (ref FE9750).
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Hya Regenc Kyoto
Price from £93 per person per night excl. meals.
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New Miyako Hotel, Kyoto
Modern and minimalist, this design hotel contrasts superbly with the ancient traditions of the city of Kyoto while still re taining a sense of Japanese charm. Sat adjacent to the Sanjusangendo temple, the hotel is well located for sightseeing, but also offers a peaceful retreat away from the bustling Gion district. Relax with a treatment or two at Riraku Spa and dine on authentic Japanese cuisine at Touzan.
Located directly opposite Kyoto Station with fantastic connections to the city’s sights and an excellent concierge service, this hotel offers comfort and convenience. Feast on local delicacies followed by delicious desserts and relax in the cosy bar after a busy day of sightseeing. A superb base for independent exploration of the region. 986 rooms, 2 hours from Kansai airport, 4 restaurants, café, bar, shop, beauty salon.
189 rooms, 2 hours from Kansai airport, 3 restaurants, terrace café, bar, spa, fitness centre.
Price from £67 per person per night excl. meals.
Price from £91 per person per night excl. meals.
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Hotel Granvia Hirosima
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Hotel New Hiroden, Hirosima
This comfortable hotel is directly connected to the JR Hiroshima Station and just a five minute walk from the tram station, making it an excellent base for city exploration. A range of dining options includes a steakhouse, Japanese and Chinese cuisine and the rooftop Sky Restaurant & Lounge which boasts panoramic views over the city. The Hiroshima Memorial Peace Park is just 20 minutes away by tram and Hiroshima Castle is a half-hour stroll away.
Set on the banks of the Kyobashi River in the heart of the city, just three minutes’ walk from the west of JR Hiroshima Station, the Hotel New Hiroden offers an excellent location. Just a half an hour walk from the Hiroshima Peace Memorial Museum and a ten minute stroll from the beautiful Shukkeien gardens, this hotel is a comfortable base from which to explore the city’s attractions. Facilities include a restaurant and bar. 256 rooms, 1 hour from Hiroshima airport, restaurant, bar, massage services.
403 rooms, 50 minutes from Hiroshima airport, 5 restaurants, bar. Price from £85 per person excl. meals.
Hiroshima
Price from £56 per person per night excl. meals.
198 A A N OURS
call 006 870 / www.kuoni.co.uk / see your travel agent
h
1
Highlights of Japan TOKYO, MOUNT FUJI, HAKONE, HIROSHIMA, MIYAJIMA ISLAND, KYOTO
Explore some of Japan’s most incredible highlights on this fascinating coach tour which journeys from the exhilarating capital, Tokyo, to the beautiful a ncient city of Kyoto, via breathtak ing Mount Fuji and haunting Hiroshima . Discover stunni ng temples and serene gardens, enjoy leisurely river cruises a nd experience the nation’s famous hospitalit y as you travel independently by coach and Japan’s renowned bullet trains.
YOUR IINRARY OUR URAION: NIGS DAY �: TOKYO h On arrival transfer to your hotel for a
three night stay. h Begin your tour of the capital’s highlights with a visit to the Tokyo Tower and enjoy stunning views of the city from the observatory. Continue to Happo-en Japanese Garden and take part in a traditional tea ceremony. See the imposing Imperial Palace before boarding a cruise up the Sumidagawa River to Asakusa. Walk along the shop-lined Nakamise walkway to the colourful Asakusa Kannon Temple – Tokyo’s largest and oldest Buddhist temple which dates back to 628. Disembark at Tokyo station. B, L.
DAY �: TOKYO
DAY �: TOKYO h Enjoy another full-day tour of the city.
Visit the Kotoku-in Temple which is renowned for its Great Buddha of Kamakura – an impressive bronze statue that stands at over 13 metres tall and dates back to the 13th Century. Proceed to the Hasedera Temple which is famous for its 11-faced statue of Kannon – the goddess of mercy – and the much-revered Tsurugaoka Hachimangu Shrine.
Continue to the beautifully landscaped gardens of Sankenien which feature a three-tiered pagoda, koifilled ponds and historic buildings including traditional tea houses. Stop at the iconic Yokohama Bay Bridge to enjoy views over Tokyo Bay. Disembark at either Shinjuku or Ginza. B, L. h FUJI & HAKONE h Venture out of the city to discover the seren e Mount Fuji area (approx. 2½ hours) on a tour. Stop at th e visitor’s centre before embarking on a drive up to the mountain’s 5th station, 2300 metres above sea level, for magnificent views. Board a cruise on stunning Lake Ashi before riding the aerial cableway up and down Mount Komagatake for breathtaking views of Hakone National Park. Overnight in Hakone. B, L.
DAY �: TOKYO
h KYOTO h Travel to the imperial city of Kyoto via the charming temple city of Na ra by highspeed bullet train. In Nara visit the Todaji Temple – the world’s largest wooden structure, to see the Great Buddha – the biggest statue in Japan. Explore Nara Deer Park, which covers 1250 lush acres and is home to over 1000 tame deer that will eat out of your hand. Finally visit Kasuga Taisha Shrine with its 3000 antique stone and bronze lanterns. B, L.
DAY �: HAKONE
OURS A A N 199
a
h
AYS, NIGS
1 Cherry blossom season in Japan 2 Golden Pav ilion, Kyoto
NAUR UUR AI
3 Tokyo 4 Bamboo gro ve, Kyoto 5 Bullet tra in and Mount Fu ji
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CHINA
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GUI RI RO £3895 per person 0 AN-27 AR 204 IG SASON (2 AR-0 U 204; 0 AUG- 204) RO £343
Sapporo
NORTH KOREA
SOUTH KOREA Miyajima
SEA OF JA PA N
Kyoto
JA PA N
Mt Fuji
Hiroshima
Guide price in £ per person based on 2 people sharing for 8 nights incl. meal plan as detailed, economy ights on Emirates from London Gatwick and group transfers. Ref FE9554.
2
Tokyo Hakone
PACIFIC OCEAN
U ARURS Weekly on Tuesday, Thursday and Sunday. NB h Black-out dates apply. Please note that this itinerary differs f rom the 2013 itinerary. Please visit www.kuoni.co.uk for details.
SOR This tour is escorted by a local English speaking guide from Days 2-7 (except on board the bullet train). Assistance is provided by our local representative on Days 1 and 8.
AOOAION 4 Star accommodation is used throughout.
N O NO MEALS h B=Breakfast, L=Lunch, D=Dinner. Meals only
included where indicated. TRAVEL TIPS h Please note that this tour involves independent travel on coaches and trains and passengers are expected to make their own way back to their hotel after any scheduled or independent sightseeing. Tipping is not expected in Japan and is done at your discretion h Children under 16 are not permitted h Visits may be omitted or substituted dependent on local traffic or weather conditions h Due to the number of steps around the main attractions this tour is unsuitable for those with walking difficulties. WHEN TO GO h Visit during cherry blossom season in mid March to early April. Autumn is also popular with clear sunny days and autumnal colouring on the maple trees.
3
5
4
DAY �: KYOTO h Take a tour of Kyoto, a fascinating city
that was once Japan’s capital. Visit Nijo Castle, home to shotguns from the Tokugawa era, and the Golden Pavilion, which is adorned with gold leaves and contains sacred relics of Buddha. Next stroll through the Imperial Palace. You’ll also visit Heian Jingu Shrine, a partial replica of the Imperial Palace with stunning inner gardens and ponds; Sanjusangendi Temple with its 1001 life-size statues of Buddhist deity Kannon; and browse pottery shops along the quaint old lane leading to Kiyomizudera Temple before taking in sweeping city views. Overnight in Kyoto. B, L.
h TOKYO h Enjoy some free time to explore the city before early evening departure for Tokyo by bullet train. Overnight in Tokyo.
DAY �: KYOTO
DAY �: TOKYO h Transfer to the airport for your onward
UONI INSIR SARA BI, UONI ORIA & ROU ANAGR
journey. Alternatively, choose to extend your stay.
SAY ONGR
DAY �: KYOTO h Travel to Hiroshima by bullet train.
TOKYO
Discover the breathtaking island of Miyajima, a designated historic site where dramatic mountains blend with the sea and red-shrined architecture. This tranquil region is one of Japan’s ‘ Scenic Trio’ along with Matsushima in Miyagi Prefecture and Ama-no-hashidate in Kyoto. Next head to Hiroshima’s evocative Peace Memorial Park and museum which are located near the epicentre of a bomb area. Continue to the Atomic Bomb Museum before returning by train to Kyoto. B.
� NIGHTS FROM ���� PER PERSON REF FE����
Japan exceeded my expectations in so many ways. Tokyo is the most exciting capital city I have ever visited with incredible sightseeing, cuisine and views. Kyoto is just over two hour s away and what a contrast! It ’s much smaller, with literally thousands of Buddhist and Shinto temples all around the city and women strolling around wearing traditional kimonos.
IMPORTANT HOLIDAY INFORMATION: The price we confirm at the time of booking is the price we guarantee. Prices vary depending on the date you wish to travel and the elements included in your package. Please read p272-277 before you book your holiday. For further information and to tailor make your holiday, please call us or go to www.kuoni.co.uk for the best available price.
200 R
call 006 870 / www.kuoni.co.uk / see your travel agent
h
1
Journey through Japan TOKYO, HAKONE, TAKAYAMA, KYOTO, HIROSHIMA, MOUNT KOYA, OSAKA
The classical iconic YR IIRRY regions of Japan form the framework for an unforgeable tour. R DRI: IGH As well as ex periencing vibrant city life, you will al so journey o the beaten track DAY �: TOKYO Upon arrival, transfer to your hotel for three nights. to experience some of this enchanting country’s lesser known traditional and DAY �: TOKYO Morning half-day tour of the city, visiting scenic villages, including the delightfully the Nakamise shopping street that leads up to Asakusa preserved 17th Century village of Takayama Kannon Temple, and the elegant Ginza shopping and and the UNESCO-listed 12th Centur y alpine entertainment district. Take a short drive through the Imperial Palace. Admire the amazing cityscape vistas from village of Shirakawago. atop the Tokyo City Observatory before an afternoon free
h
h
for further exploration, relaxation or shopping. B. DAY �: TOKYO h Journey to Nikko (approx. 3½ h ours),
once a summer retreat for Japan’s Imperial leaders and the centre of Buddhist and Shinto worship for many centuries. Nikko offers unrivalled breathtaking mountain landscapes dotted with waterfalls, hot springs, lakes and the occasional monkey. Begin your exploration at the lavishly decorated Toshogu Shrine before driving up through the snaking Irohazaka pass into the heart of the mountains. En route stop by the 318-foot Kegon waterfall, arguably the most beautiful of the 48 waterfalls in Nikko and wander the forested shores of Lake Chuzenji. B.
volcano (approx. 2 hours). Visit the 5th Station of Mount Fuji before journeying 50 miles (approx. 2 hours) to Owakudani, a hot spring crater area formed by the last eruption of Mount Hakone 3000 years ago. Enjoy a leisurely cruise on Lake Ashi and a scenic trip on the Komagatake Ropeway. Stay overnight at the Palace Hakone hotel where you will have the option to experience a hot springs spa. B. DAY �: HAKONE h TAKAYAMA h Travel by train to the
beautifully preserved mountain town of Takayama. Enjoy a charming walking tour of the Old Town where a number of 17th Century merchant houses have survived and numerous traditional homes have been carefully preserved, including the Takayama Jinya, a lovingly restored centuries-old government house. Stroll along Kamisanomachi Street, Takayama’s most scenic town walkway. Stay at the Best Western Hotel Takayama for one night or alternatively upgrade and spend the night in a ‘ryokan’, a traditional Japanese inn. The ryokan option includes a traditional dinner. B. DAY �: TAKAYAMA h KYOTO h Morning visit to a colourful
local market before journeying through the Japanese Alps (approx. 4½ hours) to the well preserved 12th Century village of UNESCO-listed Shirakawago. Take a walk around the distinctively designed local architecture and continue to Kyoto by train (40 minutes) for three nights. B. DAY �: KYOTO h A full day of sightseeing includes visits
DAY �: TOKYO h HAKONE h This morning leave the
city and head to the tranquil and picturesque Mount Fuji region (approx. 2½ hours). Enjoy a drive along the Five Lakes region, one of the best locations from which to photograph this famous picture-postcard
to Nijo Castle, the UNESCO-listed Kiyomizu temple and Kinakakuji (Golden Pavilion). Enjoy a traditional tea ceremony – a series of carefully choreographed movements performed with grace and elegance – before returning to your hotel for an evening of leisure. B.
R 201
a
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DY, IGH
1 Tea fields at the foot of Mount Fuji 2 City of Tok yo, Honshu
R R I
3 Osaka, Honshu 4 Golden Pavilio n in Kyoto
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GID RI R £3994 per person R 4, 8 R 4 HIGH (6 3, 3 3) R £4 Guide price in £ per person based on 2 people sharing for 11 nights incl. meal plan as detailed, economy ights on Emirates from London Gatwick and group transfers. Ref FE9550.
2
CHINA
NORTH KOREA
SEA OF JA PA N
SOUTH KOREA Hiroshima
JA PA N
Takayama Kyoto Mt Koya
Mt Fuji
Tokyo Hakone
Osaka
PACIFIC OCEAN
DRR ���� h Oct 16, 23 ���� h Apr 01, 08 h Oct 07, 21
D W MEALS h B=Breakfast, D=Dinner. Meals only included
I I This tour is operated exclusively for Ku oni.
RD GR R This tour is escorted by an English-speaking local guide from Days 2-12, with assistance provided for your transfers on Days 1 and 12. 3
DI 4 Star accommodation is used throughout. Please note that accommodation at the Fukuchi Temple Lodge in Mount Koya on Day 10 is a Shukub o – a temple lodging with a traditional room with straw mat flooring, sliding doors and a shared bathroom. Temple lodgings offer a unique chance to experience the simple lifestyle of Japan’s Buddhist monks.
GR IZ
where indicated. TRAVEL TIPS h Tipping is not expected in Japan, and as such is done at your discretion h Children under 16 are not permitted on this tour h Local conditions may necessitate slight variations to the timings or visits of the tour itinerary h Due to the number of steps in and around the main attractions, this tour is unsuitable for those with walking difficulties. WHEN TO GO h Visit Japan at its most colour ful in mid March to early April during the cherry blossom season . Autumn is also popular with clear sunny days and beautiful autumnal colouring on the maple trees h In April and October Takayama celebrates ‘matsuri’, and the town is filled with colourful lanterns, with regular street processions to add to the magical flavour.
IR D & GRD RYOKAN UPGRADE h On Day 5 you have the option to
upgrade to a ‘ryokan’ (traditional Japanese inn) for the evening with dinner included. These inns are constructed using centuries old Japanese methods with tatami (straw mat flooring) futon bedding and rice paper sliding doors. Those staying in a ryokan will rejoin the group the following day. Price from £151 Ref FE9552.
GROUP SIZE h Maximum 14 passengers. MINIMUM NUMBERS h This tour is subject to
minimum numbers (see p273). 4
DAY �: KYOTO h Continue to Arashiyama, a pretty
district renowned for its stunning display of vibrant red and yellow maple trees in autum. Wander through the towering Sagano bamboo groves and cross the Togetsukyo Bridge. Also visit the Jojakkoji and Tenryuji temples before returning to Kyoto. This evening, enjoy a traditional Japanese dinner accompanied by a show. B, D.
Lodge in Mount Koya. Please note that this simple lodge only offers a shared bathroom. B, D. DAY ��: MOUNT KOYA h OSAKA h Morning tour of Mount
Koya including visits to the Okunoin temple, Kobo Daishi Mausoleum and the Karukayado temple. In the afternoon drive to Osaka for a one night stay. B.
DAY �: KYOTO h HIROSHIMA h Transfer to Kyoto station
DAY ��: OSAKA h For those with a later f light there is
and travel by train to Hiroshima for one night. Enjoy tours both here and on the beautiful island of Miyajima, a designated historic site with stunning mountains, tranquil sea and beautiful red shrines. Continue to Hiroshima’s Peace Memorial Park and museum, before returning to Kyoto by train. B
an optional half day tour of Osaka (extra cost). Visit the town’s iconic Osaka Castle and lively Kuromon market before strolling along Dotonbori Street. The afternoon is at leisure for some last minute shopping and amazing dining opportunities before transferring to the airport for your onward flight. Alternatively choose to extend your stay. B.
DAY ��: HIROSHIMA h MOUNT KOYA h Walk to Hiroshima
station and take the train to Shin-Osaka station, driving onwards to Mount Koya (approx. 3 hours). Visit exquisite architectural buildings at Daimon, The Principle Temple and Danjo Garan. Overnight stay at the Fukuchi Temple
Y GR
I IIDR Y BIDDB, I R R R Japan is a fascinating country and a truly unique travel destination. It somehow seems to balance its countless cultural treasures and unique traditions with the futuristic and modern buzz of the neon lit cities. Don’t miss a visit to majestic Mount Fuji to enjoy breathtaking views or a night in a Ryokan, a traditional inn, to fully experience Japan’s renowned hospitality and service.
TOKYO �PRE�STAY� � NIGHTS FROM ���� REF FE����
IMPORTANT HOLIDAY INFORMATION: The price we confirm at the time of booking is the price we guarantee. Prices vary depending on the date you wish to travel and the elements included in your package. Please read p272-277 before you book your holiday. For further information and to tailor make your holiday, please call us or go to www.kuoni.co.uk for the best available price.
266 mportant holday nformaton ► weather - best tme to go
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FEB
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MAR
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AUG
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vsas vsas outbound requred requred flyng for brtsh for rsh hours passport passport holders holders
recommended vaccnatons
BANGKOK
32 9 0 33 8 1 34 9 1 35 8 3 34 7 9 33 6 6 33 6 6 33 5 8 32 5 14 32 6 10 32 8 2 31 8 0
+7
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CHIANG MAI
29 9
0
32
9
0
35
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36
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34
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6
32
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32 5
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31 5
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31 6
9
31
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30
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29 9
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32 9
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mportant holday nformaton ► weather ► best tme to go 267
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japan
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vsas vsas outbound requred requred flyng for brtsh for rsh hours passport passport holders holders
recommended vaccnatons
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24 6
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9
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32 6
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16 4
3
11 4
3
+9
11¾
NO
NO TN/P
10 5
2
13 5
4
18 5
5
23 6
5
25 4
7
29 4
5
31 6
6
27 4
7
21 4
6
17 4
4
12 5
2
+9
11½
NO
NO TN/P
✓
BEST TiME TO GO
MAR
°C
✓✓
✓✓✓
✓✓✓
✓✓
✓✓
✓
✓✓
✓✓
✓✓✓
✓✓✓
✓
chna CHINA – BEIJING
2
6
0
4
6
0
11 8
0
20 8
1
26 9
1
30 9
3
31 7
7
30 7
7
26 8
2
19 7
1
CHINA – CHENGdE
-9
5
0
-6
5
0
2
0
12 7
1
18 8
2
22 8
3
24 7
6
23 7
5
17 8
2
10 7
1
CHINA – CHENGdU CHINA – HONG KONG CHINA – LIJIANG
0
3
6
0
+8
10
YES
YES H/T/TN/P/M/TB**
0
-8
5
0
+8
10
YES
YES H/T/TN/P/M/TB**
10 2
0 11 2 0 16 3 1 22 4 2 26 4 3 28 4 4 30 5 9 30 5 9 25 3 5 21 2 2 16 2 1 11 2
0
+8
10
YES
YES H/T/TN/P/M/TB**
19
5
1 19 3
2 21 3
3 25 4
6 29 5 12 30 5 15 31 7 13 31 7 16 30 6 12 28 6
6 24 6
1 21 6
1
+8
11¾
NO
NO H/T/TN/P
6
7
1
0
1
2
1
0
7
0
+8
10
YES
YES H/T/TN/P/M/TB** YES H/T/TN/P/M/TB**
8
8
7
10 8
13 8
17 7
7
18 5
9
17 6
8
16 6
6
16 6
3
13 5
10 6 0
9
5
6
6
22 4
7 23 4 7 25 5 7 17 6 8 28 7 10 28 7 10 29 8 8 29 7 7 17 7 6 27 6 7 26 5 7 24 5
6
+8
10
YES
CHINA – SHANGHAI
8
4
2
9
4
2
13
5
3
19
5
4
24
6
5
27
5
6
32 7
5
32 8
5
27 5
6
22 5
2
17 5
2
11 5
1
+8
11¼
YES
YES
CHINA – XI’AN
5
4
0
8
4
0
14 5
1
20 5
2
26 6
3
32 7
2
32 7
4
31 7
3
25 5
4
19 4
3
12 4
1
6
0
+8
10
YES
YES H/T/TN/P/M/TB**
+8
13
NO††
4
+8
1 3¾
N O† †† NO †† † H/T/TN/P
5 33 5 10 31 4 17 31 4 17 31 4 14 31 5 8 31 5 6 30 5 3
+8
1 3¾
N O† †† NO †† † H/T/TN/P
CHINA – SANYA
✓
BEST TiME TO GO
✓
✓✓
✓✓✓
✓✓✓
✓✓
✓✓
✓✓
✓✓✓
✓✓✓
✓✓
4
H/T/TN/P/M/TB**
✓
sngapore 30 6
SINGAPORE
8 31 6 6 31 6 7 32 6 6 32 6 6 31 6 6 31 6 6 31 6 6 31 5 7 31 5 7 31 4 10 30 4 12
✓✓
BEST TiME TO GO
✓✓
✓✓
✓✓✓
✓✓✓
✓✓✓
✓✓✓
✓✓✓
✓✓
✓✓
✓
NO H/T/TN/P
✓
phlppnes CEBU
29 6
MANILA
30 6 1 31 7 1 33 7 1 34 9 1 3 4 7 ✓✓✓
BEST TiME TO GO
3
31 6
2
✓✓✓
31 7
2
✓✓✓
33 8
1
✓✓✓
33
8
✓✓✓
2
32 6
6
✓
31 6
6
✓
31 6
5
✓
31 6
7
31 6
✓
6
✓
31 6
5
✓
30 6 ✓✓
ndonesa 31 5
BALI
✓✓
BEST TiME TO GO
9 31 6 11 31 6 8 31 8 5 31 8 4 30 8 2 30 9 1 30 10 0 31 10 0 31 10 1 31 9 2 31 5 ✓✓
✓✓
�������
°C
‡
= = = =
✓✓
✓✓
✓✓✓
✓✓✓
✓✓✓
✓✓✓
† ††
= =
✓✓✓
6
visa issue by Kuoni visa not require except for stays of oer 30 ays if arriing by air an ali only for 15 ays if arriing oer lan
H P T TN Y
= = = = =
Hepatitis A Polio Typhoi Tetanus Yellow Feer
M
=
ME = TB** =
Recommene accinations are correct at the time of print. It is essential to check with your GP for up to ate accination requirements. ���� ���� �� ��
✓✓✓
Best Time to Go
✓✓
+8
15¼
YES
YES H/T/TN/P/M/TB**
✓✓
vaccnatons
�����
Aerage aily maximum Centigrae temperatures Aerage aily sunshine hours (this oes not reflect hours of aylight) Aerage monthly rainfall (if higher than 0.5”) data not aailable
✓✓✓
Goo Time to Go
✓
Off season, but trael is still possible
Malaria; (M) = require for some parts of the country Meningitis Tuberculosis for chilren only
268 I IORIO
Gatwi Airport
www.kuoni.co.uk
Maneer Airport
London Gatwick is the second largest airport in the UK, serving around million passengers a year. It’s ambition is to be ‘London’s Airport of Choice’, and over the past three years, Gatwick has been transforming the airport through a £. billion investment programme to improve the passenger experience to, through and from the airport. The delivery of speedier check-in and security processes for passengers and the introduction of tailored services that better meet the needs of dierent types of travellers are just a few of the reasons why airlines and passengers are choosing to y from Gatwick.
What to see while you’re here With famous stores and designer brands, shopping is always a rewarding experience at the airport. You’ll really be spoilt for choice when it comes to eating and drinking, too. With a choice of famous name restaurants, bars and coee shops, you can sit down to a gourmet meal, a delicious snack or relax with a glass of ne wine or cup of fresh coee. And if you simply want to complete your business or unwind before you board your ight, you can ‘escape the crowds’ by booking into a Gatwick lounge and enjoying complimentary drinks, snacks, newspapers and magazines. Direct Access into Central London With excellent trac links, Gatwick is the most convenient of all London airports, if you are travelling by train - with a journey time of just minutes from London Victoria and London Bridge, the very heart of central London. Attracting new airlines Gatwick serves more than destinations in countries so you really can see the world from Gatwick Airport. You can y non-stop direct to destinations including the Maldives, Mauritius, Sri Lanka, the Caribbean, Dubai and USA, as well as numerous destinations in Europe. Over the past year, Gatwick has expanded with new routes into Asia providing convenient non-stop direct connections between London and Vietnam, Thailand and China.
Escape from the busy environment of the Manchester terminal and relax in the exclusive Escape Lounge in terminals , and . Also take advantage of Fast Track, a new dedicated channel to enable you to y through security and reach the departure lounge more quickly. It takes away all the stress from this aspect of the airport journey, aording you more time to shop, eat or relax at your leisure. the perfect way to start your trip in style from the very beginning. Terminal Escape Lounge
O Complimentary alcoholic and soft drinks h Complimentary hot and cold food Free WiFi h Hot desk area, equipped with internet enabled computers h An opportunity to relax before you fly in the snug area h Complimentary newspapers and magazines h Nintendo Wii h h
O Features include: h Complimentary alcoholic and soft drinks h Complimentary hot and cold food h Free WiFi h Dedicated study area, equipped with internet enabled computers h Comfortable surroundings h Complimentary newspapers and magazines
O Features include: h Complimentary alcoholic and soft drinks h Complimentary hot and cold food h Free WiFi h Hot desk area, equipped with internet enabled computers h Complimentary newspapers and magazines h Comfortable surroundings Lounge and Fast Track from £.
NB: No children under allowed in any of the Escape lounges.
No.1 Traveller The award-winning No. Traveller lounges oer you a quiet haven away from the busy terminal and panoramic views across the runway. With lounges at Gatwick North and South terminal, Heathrow Terminal and Birmingham, you can relax in a No. lounge whilst you wait for your ight. Why not get your holiday started before you take o? Kuoni can oer you a range of lounge experiences to suit your requirements. Why not treat yourself just because you are going on holiday or if you are travelling for a special occasion upgrade to a champagne package?
Standard Lounge Pass (from £.) includes complimentary food and drink, Wi-Fi, Cinema* area and a selection of daily newspapers. Kuoni Exclusive Oer, pre-book your spa treatment for a £5 discount. Call 8442 64 64 4 and quote your Kuoni booking reference. Key features: h Fully-tended bar offering complimentary wine, beer, spirits and soft drinks (champagne and cocktails are available at an additional charge) h Complimentary Pantry Table, with freshly-prepared options for breakfast and lunch, help yourself to all of these whilst you’re in the lounge h Bistro food; choose a hot option from a menu of freshly-prepared light dishes h Enjoy complimentary Wi-Fi and a wide selection of newspapers and magazines to keep you up to speed with the latest news and events around the world h Keep the family entertained in the Cinema (available at No. Traveller’s larger lounges), at the in-lounge computers and iMacs or games room h A la Carte menu – for something more substantial you can order a dish from the menu** h Travel Spa*; offering a range of treatments including massages, facials and manicures** Upgrade your stay in a No.1 Traveller lounge Celebrating a birthday, anniversary or just getting in the holiday mood? A No. Traveller champagne upgrade package is the perfect way to treat yourself – ask your agent for details.
* Lounge features and spa treatments may dier slightly between terminals. **An additional cost applies.
Birmingham Airport Birmingham Airport is the UK’s third largest airport outside London, and the UK’s seventh largest overall, handling some nine million passengers a year. Birmingham currently serves direct scheduled & charter routes and offers an additional possible connections worldwide. This gives passengers a choice of direct or one-stop flights. For flights, Birmingham will offer an extended runway of m to accommodate direct flights to and from the Far East and West Coast USA. From , a new state-of-the-art Control Tower will be operational.
Enjoy your time at the Airport Following the new terminal development, Birmingham Airport now boasts state-ofthe-art security lanes, a dedicated fast track security lane, one of Europe’s largest walk through World Duty Free stores, a Champagne bar and high street fashion brands like Next, JD Sports, Accessorize and Superdry. With all of this to enjoy, you can shop and relax to your heart’s content before your holiday break. Accessibility Birmingham Airport also offers easy on-site parking facilities, including Valet parking, Long Stay and a three short stay multi-storey car parks next to the terminal. All car park facilities are within minutes walk of the terminal building. With great transport connections to national motorway and an on-site mainline train station connecting the Airport to Birmingham city centre in minutes and London Euston in minutes, it is the perfect choice for your next holiday. Find out more about Birmingham Airport at www.birminghamairport.co.uk or on Twitter at bhx_official.
I IORIO 269
a
EVA Air
EVA Air is the ying choice to Thailand with daily ight s from London Heathrow to Bangkok and codeshare ights with Bang kok Airways to Koh Samui, Phuket and Chiang Mai. With EVA Air, international travellers receive exceptional service, including audio video on-demand in every seat.
RO R
I
EVA Air’s Business Class ensures you have a relaxing start to your holiday, with dedicated check-in desks and complimentary lounge access. Onboard you can relax in your fully lie flat seat offering an amazing 82" seat pitch and 21-25" seat width. Your luxurious seat is fully equipped with a simple to use control unit with fingertip operation, so you can easily adjust your seat to the contours of your body. Whilst soft lighting and a spacious interior creates a relaxed atmosphere ideal for stressfree flights.
EVA Air’s Elite Class offers an enhanced premium economy service. With just 63 seats in this cabin, it’s an exclusive way to travel. A 38" seat pitch with 25KG baggage allowance, enhanced meal services, shape-memory seats and adjustable headrests, luxurious pillows and quilts make travel more comfortable. An easy to use interactive entertainment system allows you to access news, high-quality audio and video and computer games.
EVA Air’s emphasis on service and quality continues, with the highest possible class of cuisine and tableware offered onboard. Using the finest ingredients from all over the world, enjoy a wide range of dishes in addition to fine appetisers, soups, desserts and a salad bar. Passengers can also enjoy complimentary wines and beverages, and prebook a wider selection of meals online.
OO
Elite Class Upgrade from £223 supplement one-way pp*
EVA Air’s economy class cabin offers a wide range of meals and comfortable seats plus personal touch-screen video on demand programming, offering a range of entertainment options that will ensure your hours in the sky will simply race by.
* Upgrade based on return flights to Bangkok.
Premium Laurel Upgrade from £986 supplement one-way pp*
Bangkok Airways
Bangkok Airways oers ights across Asia from its hub in Bangkok. With a modern eet of aircra and a personal service both in the air and on the ground including lounge access for all passengers.
Bangkok Airways flies from Bangkok to 9 destinations in Thailand and 9 in South East Asia and is the only airline in Thailand offering direct services from Koh Samui to Hong Kong, Singapore, Bangkok, Phuket, Krabi, Chiang Mai and Pattaya. Whether you want to relax on a beautiful Thai beach, explore the culture throughout Thailand and across Asia or twin your holiday with the Maldives, Bangkok Airways offers the flexibility to do it all. Priding itself on trust, commitment, care and knowledge, Bangkok Airways is truly Asia’s boutique airline.
Business Class Upgrade available on request per person one-way on selected rentals.
In Business Class you can take advantage of a dedicated check in counter ensuring your journey starts with ease. Before your flight relax in style in your dedicated business class lounge*, the Blue Ribbon Club designed for maximum comfort and convenience. Enjoy complimentary hot meals, snacks and refreshments, a quiet library and a personal shower room. Onboard enjoy great hospitality and an exclusive service including high quality food with both Western and Asian choices.
* Available at Bangkok Airport.
OO Relax before boarding your flight with boutique lounges available to all passengers at Bangkok Airport, enjoy complimentary snacks including hot and cold drinks, free internet access plus a kids corner for the children. Once onboard a full meal ser vice is available, with choices ranging from salads and noodle dishes to a fresh roll or pastry depending on the length of your flight.
Malaysia Airlines Celebrating 40 years of Malaysian Hospitality, the airline joined a select group of airlines to gain a fivestar rating from SKYTRA X along with awards for ‘Best Signature Meal’ and ‘World’s Best Cabin Crew’.
Malaysia Airl ines provides a multi award winning premium service to more than 70 destinations worldwide and runs two daily A380 ights from London to Kuala Lumpur, oering the perfect gateway to acce ss onward points to Malaysia and the Far East.
As you would expect f rom an award-winning carrier, flying First Class with Malaysia Airlines’ new A380 is an experience to savour. Once on board, sit, sleep or stretch out in your 40” wide comfortable seat with a generous pitch of 89”, which converts into a full flat bed. And check-out its Chef-on-Call, a pre-flight order service made exclusively for the airline’s esteemed First and Business Class passengers. First Class Upgrade from £3205 supplement one-way pp* On board Malaysia Airlines’ Business Class cabin, exceptional service and five-star amenities meet to make travelling a real treat. The Business Class seats on
the new A380 aircraft are designed with generous leg-room with a seat pitch of 74” featuring full flat beds so you can rest and enjoy unparalleled privacy throughout the journey. Business Class Upgrade from £1473 supplement one-way pp* The Economy class seats with an 18-inch seat width and recline of 6 inches, have a seat pitch of 32 inches and individual IFE wide screens measuring 10.6 inches. Enjoy over 100 hours of on demand high quality, highly engaging entertainment onboard, from the latest blockbusters to popular TV shows, to multi-player games and critically acclaimed album releases.
* Upgrade based on return flights from Bangkok to Kuala Lumpur.
270 I IORIO RR IRI
www.kuoni.co.uk
h
Briti Airways IR Your First experience begins before you board. First lounges* are elegant and calm, a perfect escape to enjoy refreshments. On board, your suite is your sanctuary in the sky, a discreetly serviced and smartly equipped haven. Choose from the à la ca rte menu and your meal will be prepared to order. First Class upgrade available on request pp one-way**
OI -I & -I IO Check in online from 24 hours before your flight departs to minimise queuing at the airport. You can even select your preferred seat and print your boarding pass. h If you don’t have online access, save time by using a Check-in kiosk*** at the airport, giving you the same seating and boarding pass options as our online check-in service. h Afterwards, make the most of your free time by leaving your baggage at a Bag Drop.**** h
OR British Airways has the UK’s largest eet of aircras a nd oers an incredibly wideranging ight network around the globe. Kuoni has worked in close partnersh ip with British Airways for many years and we are delighted to continue promoting British Airways’ reassuringly professional services into 2014.
Choosing Club World means travelling in comfort. Dedicated Departure lounges and a n Elemis Travel Spa*** are designed to give you choice before your flight, whether you wish to dine or be pampered. The Club World seats are bigger, wider and more comfortable than ever and you can guarantee complete relaxation in any position. Local and international cuisine is served, along with a dedicated wine cellar. And if you are still peckish, help yourself to healthy snacks and tasty treats from the Club Kitchen.
RI 5
Club World upgrade from £918 pp one-way**
RIO I
OR RR
British Airways UK domestic connections are available for a supplement from Manchester, Glasgow, Edinburgh, Newcastle and Aberdeen.
World Traveller Plus offers a separate, smaller environment with a maximum of six rows providing you with a more relaxing and peaceful journey. Unwind in the comfort of extra legroom and an improved, wider seat. For your main meal, choose from a menu offering two Club World meal options, served to you in white china crockery with metal cutlery and linen napkins (available on flights to and f rom London Heathrow). Two USB ports and an RCA por t allow you to enjoy greater entertainment flexibility on a 60% larger touchscreen.
Designed specifically to provide a seamless flow through the airport, Terminal 5 will help you travel in style. As you drift through the modern terminal you will discover over 100 retail stores, boutiques and restaurants. Transferring through Terminal 5 is quick and easy with flight connections conveniently located in the heart of the terminal to help you meet your onward flight with minimum fuss.
* Dedicated lounges are available at selected airports ** Upgrade based on return flights to Bangkok. *** Available on selected routes. **** Available at selected airports.
World Traveller Plus upgrade from £199 pp one-way**
Emirates IR
Multi award-winning Emirates operates a remarkable 112 direct flights a week connecting Heathrow, London Gatwick, Birmingham, Ma nchester, Newcastle and Glasgow with Dubai and onwards to a growing network of over 130 destinations across 6 continents. With Emirates, your holiday starts the moment you step onboard with award-winning service and inf light entertainment in every class.
Flying Emirates First Class you will experience the highest quality of excellence enhanced by style and sophistication. With wide aisles and an airy environment you will arrive at your destination feeling refreshed. Experience First Class Private Suites, with up to 90” seat pitch, dedicated Shower Spas and an onboard L ounge on the Emirates A380, operating on selected flights from Heathrow and Manchester to Dubai and beyond. Personalise every part of your First Class experience, from adjusting your seat to choosing from as many as 1,400 channels of on demand entertainment with ice, Emirates’ award-winning inflight entertainment system. Five sta r, gourmet cuisine, a wide selection of wines, 50kg baggage allowance and complimentary Chauffeur-drive* and lounge access round off the Emirates First Class Experience.
Dedicated Emirates Lounges are available at Heathrow, London Gatwick, Manchester, Birmingham and Dubai, as well as Auckland, Bangkok, B eijing, Brisbane, Delhi, Hong Kong, Johannesburg, Kuala Lumpur, Melbourne, Mumbai, Perth, Shanghai, Singapore and Sydney. Emirates also offers access to partner lounges for First Class, Business Class and Skywards Gold passengers at over 50 international airports.
OO Emirates Economy Class is designed to give you more room, more comfort and better service for an all-round better flight. Complimentary beverages, superb multicourse meals, individual seat back T Vs with up to 1400 channels on demand, complimentary advance seat selection and 30kg baggage allowance are just some of the benefits of flying Emirates.
First Class Upgrade from £1908 supplement one-way pp**
I Emirates Business Class provides the ideal environment, whether you choose to work or relax onboard. The experience starts with Emirates’ award-winning service with multilingual cabin crew on hand to ensure that you have everything you need throughout the flight. When it’s time to relax, flat be d seats provide plenty of room to spread out and get comfortable. Emirates endeavours to provide all of the services and amenities you need to arrive refreshed and ready for the rest of your journey. In addition, Business Class passengers c an enjoy complimentary Chauffeur-drive*, lounge acc ess and 40kg baggage allowance as standard. Business Class Upgrade from £1287 supplement one-way pp**
* 70-mile Chauffeur-drive radius applies ** Upgrade based on return flights to Bangkok.
I IORIO 271
THAI Airways
Qatar Airways
Departures from Heathrow THAI Airways offer two non stop flights a day between the UK and Bangkok as well as onward connections throughout Thailand and the Far East. Passengers in all classes can sit back and enjoy THAI Airways’ renowned service and hospitality.
Departures from Heathrow and Manchester Awarded ‘World’s Best Airline’ in and , Qatar Airways is one of the fastest growing airlines operating flights to over destinations worldwide, via Doha.
Passengers in Royal Silk (Business class) on long haul flights can take advantage of newly installed shell seats offering 60 inches of stretch-out space with 170 degrees of recline for sleeping. The interactive Audio Video On Demand entertainment system offers over 100 channels of movies, music, information and games.
Business Class passengers enjoy up to 76” fully flat beds, ‘His or Hers’ Ferragamo Attimo amenity kits, award-winning fine wines and menu created by world-renowned chefs. Business and First Class pa ssengers experience the luxury of the new Premium Lounge at London Heathrow and when travelling through Doha, experience the world’s only dedicated passenger terminal, offering special privileges and world class amenities.
THAI Airways has given Economy Class travellers just as much attention when it comes to comfort and satisfaction with an optimum pitch available on international flights of 34 inches, one of the highest in the industry.
Economy Class passengers enjoy one of the world’s most generous seat pitches of up to 34", 5-star dining with complimentary beverages and personal 10.6” personal touch-screen TV with over 1000 entertainment options on demand.
Royal Silk (Business class) upgrade f rom £768 supplement one-way pp* *Upgrade based on return flights to Bangkok.
Business Class upgrade from £1067 supplement one-way pp* * Upgrade based on return flights to Bangkok.
Virgin Atlantic
Vietnam Airlines
Departures from Heathrow For over 28 years, Virgin Atlantic has been one of the world’s leading long haul airlines, annually flying over six million passengers to more than 30 of the world’s most amazing destinations.
Departures from Gatwick Vietnam Airlines, the national airline of Vietnam became the first to operate a direct service from the UK to Vietnam in 20 11, Flying to Hanoi and Ho Chi Minh City, they offer strong domestic connections through Vietnam, Cambodia and L aos.
Fly Virgin Atlantic Premium Economy and enjoy dedicated check in an d priority boarding, a preflight glass of bubbly, your choice of three tasty meals, and an af ter dinner liqueur. On landing, you’re one of the first off the plane, and because your bags have priority tags, they’ll be some of the first off the plane too.
With a 60” seat pitch and 150° recline, Business Class seats come equipped with a personal TV screen so you can relax and arrive feeling fresh. A Vietnamese menu is complemented with a selection of fine wines and beverages. Seats in Economy Deluxe Class offer a 38” seat pitch with a generous recline-angle and come equipped with personal seat back TV screens. Enjoy a choice of Asian or Western style meals and complimentary beverage service.
Virgin Atlantic believes there should be pleasure in flying, which is why they created Upper Class. Stretch out in your limo* and then relax in the Clubhouse**. Once aboard enjoy a brasserie style Upper Class meal experience, make new friends at the onboard bar, then when it’s time to sleep, stretch out on one of the longest, most comfortable fully flat beds in business class.
Business Class upgrade from £439 supplement one-way pp* Economy Deluxe Class upgrade from £199 supplement one-way pp*
*Upgrade based on return flights to Ho Chi Minh City. *Chauffeur driven car service available at most destinations with selected Upper Class fares (J, D, I & C class). Mileage restrictions apply. **Lounge facilities vary at each destination. Upper Class upgrade from £144 3 supplement one-way pp* Premium Economy upgrade from £277 supplement one -way pp*
*Upgrade based on return flights to Hong Kong.
Singapore Airlines
Etihad Airways
Departures from Heathrow and Manchester Singapore Airlines brings you travel in a new light, with the next generation of cabin products, designed to be the new industry standards for premium air travel. More space and intelligent features, gives you more comfort than ever before.
Departures from Heathrow and Manchester The World’s Leading Airline* for the fourth year running offers convenient connections via Abu Dhabi to more than 80 destinations including Sri Lanka, Indian Ocean, Thailand, Malaysia and Australia. Etihad flies three times a day from London Heathrow and twice from Manchester to Abu Dhabi and beyond on its fleet of luxurious new aircraft.
Singapore Airlines Business Class is the epitome of business class travel. Combined with the Airline’s trademark Asian hospitality and world-renowned service the new Business Class is the most spacious the world ha s ever seen, with the largest seat and bed in its class (34” wide). From roomier seats to the widest choice of on demand entertainment options, Singapore Airlines Economy Class offers spectacular new features that ensure travelling is more pleasurable than ever. In-flight entertainment offers movies, over TV and Audio channels, over music albums and over games. Business Class upgrade from £1644 one-way* *Upgrade based on return flights to Singapore.
Enjoy more choice in Coral Economy Class, stretch out on a truly f lat bed in Pearl Business, or relax in your very own private personal suites in Diamond Class. Pearl Business and Diamond First passengers also enjoy lounge facilities with 5-star fine dining as well as a premium limousine service. Pearl Business upgrade from £1104 supplement one-way pp** *29, 21, 211, 212 World Travel Awards **Upgrade based on return flights to Bangkok.
272 important holiday information ► booking conditions
www.kuoni.co.uk
Important Holiday Information The following terms and conditions (‘booking conditions’) form the basis of your contract with Kuoni Travel Limited. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them. Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to ‘holiday’, ‘booking’, ‘contract’, ‘package’, ‘tour’ or ‘arrangements’ mean such holiday arrangements unless otherwise stated . In these booking conditions, ‘you’ and ‘your’ means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and ‘lead name’ means the person who makes the booking. ‘We’, ‘us’ and ‘our’ means Kuoni Travel Limited.
before you book 1.1 choosing your holiday The holidays contained within this brochure are for departures between 01 September 2013 and 31 December 2014. We hope that your Kuoni holiday will live up to your expectations so it is very important that you choose the right holiday for you. Space in our brochures to give detailed information is limited but there is more information online at www.kuoni.co.uk and our staff are always happy to advise and give you their professional opinion.
1. confirming your holiday When you decide to confirm your holiday with us, please ensure that you cancel any other flights which may have been held for the same dates/airlines, by other Tour Operators/Travel Agents. Failure to do so, may result in the airline subsequently cancelling the flights we have booked, and additional costs being incurred to re-book.
1. hotel gradings Choosing the right hotel can be a dilemma, especially when travelling to long haul destinations and whilst most hotels have official star ratings locally, in some cases official ratings cannot always be relied on. Subsequently we have categorised all hotels throughout the brochure as three, four or five star to give a general guide. However, standards can vary between hotels of the same class in different countries, and even in the same country. For example city hotels which often cater for business as well as leisure travellers may well have generally higher standards than a beach resort hotel where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual hotel descriptions. A comparison of the extra night cost shown in the price box against each hotel will also give some idea of how hotels in the same resort/country are likely to compare in terms of general standards.
1. single rooms It is an unfair fact of life that single travellers often have to pay over the odds for a room, often up to twice the price each person in a twin room might have to pay. So we have negotiated some super deals and are delighted to offer you the widest choice of single saver offers available on the UK longhaul market today. Please check in the Kuoni Plus box on each page for these very special offers. However note that the standard and location of single rooms is not always as good as that of twin/ double rooms even when you pay the single supplement. On safari, excursions and touring holidays single rooms cannot always be guaranteed. Supplements paid will be refunded if a single room previously confirmed is not available. i) Why are single travellers asked to pay more for their room? If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms, as doubles or family rooms and they do not reduce the rates if it is occupied by a single person. The costs to the hotel of providing the room – heating, lighting, cleaning etc are the same regardless of how many people occupy that room. This also applies to self-catering units where, for example, three people may choose to occupy accommodation priced for four.
ii) Why are single rooms sometimes smaller than doubles or family rooms? Hotel design may mean that single rooms are smaller and sometimes less well appointed. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. We do not make additional or excessive profits from these supplements. The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel.
1. twin or double rooms Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated.
1. triple/quad rooms A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp-bed style) placed in a double/ twin room. As conditions may be cramped you may wish to consider booking two rooms.
1. travelling with children If you are travelling with young children, it is important to note that child seats are not provided for transfers and the legislation varies from country to country. If you specifically require a car seat, we advise you to either take your own with you, or call our Sales team, and we will do our utmost to try and arrange this for you - there may well be an additional charge for this.
1.8 free child accommodation stays Where we offer ‘free child accommodation stays’ at many of our hotels, these are generally based on sharing existing beds in the room. If you require a separate bed, you must advise us at the time of booking, as there may well be a charge added to your booking, or this charge may be payable locally. Any meal plan charges will still apply.
1.9 minimum s tays Minimum stays are required at certain hotels for certain periods. Where applicable these will be advised at time of booking.
important holiday information ► booking conditions 273 1.10 booking a room for early arrival or late departure Generally hotel rooms will be available between approximately noon and 3pm, and are to be vacated between 10am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10am for an afternoon or evening departure, it is possible to reserve the room at the time of booking at a cost no greater than the extra night price quoted on the brochure page.
1.11 kuoni plus/room upgrade/honeymoon/ anniversary offers When the offer of a room upgrade is mentioned in Kuoni Plus, it is not necessarily an upgrade to the next category featured in our brochure, but usually an upgrade to the next category of room (not suite) available within the hotel. We will of course do everything possible to arrange the provision of a double bed for honeymoon couples but it is not always possible to guarantee this and the provision of a double bed does not constitute a term of your contract with us. Anniversary offers only apply if you’re celebrating your Silver (25th) or Golden (50th) wedding anniversary while on holiday. Remember to advise us if it your honeymoon or Silver/ Golden anniversary and to take a copy of your marriage certificate with you on holiday. In order to qualify for a Kuoni Plus offer, your stay and/or holiday must be started and completed within the date band specified, under the individual offers as stated. For hotel sale discounts and free night offers, where there is a minimum stay requirement, the nights spent at the hotel must be consecutive. The Kuoni Plus offers shown are correct at the time of printing this brochure, but they may change at short notice, and not all offers can be combined. These offers are frequently updated so for the most up to date and available offers, please contact your travel agent and/ or our sales team, or check on-line to check which offers apply to your holiday.
1.1 tours - general health requirements Most of our tours are not suitable if you have any disability or have reduced mobility (including being confined to a wheelchair). Therefore, in the interest of safety and comfort for all groups as a whole, you must be fit enough to participate or alternatively you must have an able bodied carer to assist you on the tour’.
1.1 free extras At certain hotels we offer a free lunch, dinner, or hotel bar credit and at other hotels we may offer up to a 20% discount on food and/or beverage extras usually payable at the end of your stay. This offer is not available if you pay by credit card, nor is a cash alternative available.
1.1 free night offers Where we specify free night offers this will not necessarily mean free nights are multiplied if you book a longer duration, therefore, please ensure you ask at the time of booking to clarify the number of free nights you will receive.
1.1 all inclusive and hotels for couples Some hotels specified ‘for couples’ cater for mixed sex couples only and in some countries, such as Sri Lanka and Dubai same sex couples are illegal. We recommend that if you are a same sex couple, you thoroughly research your chosen hotel/destination before you book, to ensure it is suitable. Hotels often place restrictions on restaurants and meal arrangements. All Inclusive does not necessarily mean that unlimited food and beverages are available 24-hours a day. Individual hotels operate different policies and full details will be provided locally.
1.1 passports/visas/health You will need a full 10 year passport to travel to the destinations we feature in this brochure. Some destinations also require visas. You should contact your GP or a specialist vaccination centre for details of the measures you will need to take prior to departure. Please read page 277 for more details prior to booking your holiday. Many countries including USA now require children to hold their own passports and additional countries are adopting this policy on an ongoing basis. We therefore recommend that all children travel on full passports.
1.1 experiences Experiences which form part of your package: We are pleased to be able to offer various ‘experiences’ and activities, such as diving, which you can pre-book in the UK and pay us as part of your holiday arrangements. Some of these experiences and activities may require you to be in good physical and mental health and, by booking with us, you confirm that you and your party are in good health with no medical history that would make it dangerous for you to participate. You must observe safety instructions at all times. We will only accept responsibility for these experiences and activities in accordance with these booking conditions. The experiences and activities are subject to minimum numbers, and may be cancelled at short notice. In such circumstance, you will receive a full refund of monies paid for the excursion or activity in question. Experiences which do not form part of your package: We are also able to offer assistance and reserve certain experiences and activities for you, for which you pay locally. In these circumstances, we only act as a booking agent for the operator or the excursion or activity concerned. Your contract will therefore be with the local operator which provides it and it does not from part of your contracted holiday arrangements with us. The contract will be subject to the local operator’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Kuoni accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider.
1.18 children on holiday
1. upgrading your flight
Offers are subject to availability of triple or quad rooms. Infants under the age of 2 years on the date of return flight pay from £45 for European flights, £199 for longhaul flights and £249 for Australia/New Zealand flights when travelling in economy. Please note meals are not provided for infants. Infant charges are based on an infant sitting on an adults lap and additional charges will apply for infants requiring their own seat. Any charge for a baby cot in the room and food are paid by the guest direct to the hotel and there is no entitlement to a separate seat on the aircraft if the flight is full. International airline regulations allow only one infant per adult. We do not allow holidays for children under 10 on escorted tours, coach tours or on safari (unless in private minibus). Some destinations, owing to their lack of special child or medical facilities are also not suitable for very young children but we would be happy to advise which hotels or resorts we think suit your requirements best. See the relevant price box where any specific minimum age restrictions are given.
A longhaul flight is generally not a joyride when flying in economy class on scheduled or charter flights. Flights are often full, your choice of seats may not be available, and it may not be possible to obtain seats together. In many cases a choice of upgrade options may be available, to give you a more comfortable journey at a reasonable supplement.
1.19 under 18’s travelling without parents Please note, under 18 year olds travelling without their parents or other adults, (including friends’ parents) will need to have written authority from their parents and translated where necessary, with both notarised. This is necessary for certain countries only and you should ensure that you check the specific requirements of the relevant country to which you are travelling, as you may be refused entry.
1.0 public holi days Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date. The dates known to us at the time of going to press, are: Ramadan: 28 June 2014 (approx. for one month) Chinese New Year: 31 January 2014 Hindu Holi Dye throwing feast (India & Nepal): 17 March 2014 Sinhala & Tamil New Year (Sri Lanka): 14 April 2014 Diwali (India): 23 October 2014 King’s birthday (Thailand): 05 December The appropriate Tourist Offices are happy to su pply more detailed information or you may wish to refer to the internet.
1.1 local festivals Various events are organised in most towns throughout the season, and we therefore suggest that you thoroughly research your chosen area before booking.
1. other hotel guests Many hotels, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept any responsibility for any inconvenience caused by such groups or their activities.
1. holiday seasons Most of the destinations we feature in this brochure are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of uncrowded beaches and more personal attention from hotel staff at excellent prices. At this time it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities.
1. meals Meals if included are based on table d’hôte menus, or a meal voucher system unless specified otherwise in the text. Holidays which include main meals generally commence with dinner on the day of arrival at your hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. All Inclusive packages generally finish at check-out time on your day of departure between 10am and noon. After this time, payment for any additional meals must be made direct to the hotel. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed. We would therefore strongly recommend that anyone with special requirements takes a holiday where no meals (or only breakfast) are included and simply buys the most acceptable dishes from the à la carte menu available locally. Where breakfast is included this will more commonly be continental breakfast, although full breakfasts are provided at certain hotels. Please ask at the time of booking if this is important to you. Supplements shown in our brochures for optional meal plans offer you the opportunity of being able to budget for extra costs before you go. In some cases you may find the cost of the meal cheaper locally, however we regret that it will not be possible to refund the difference either during or after your holiday. Pre booked meals may be subject to dining in the main restaurant only and on occasion it may be necessary to be seated with other hotel guests. If you have paid a half board supplement it may be possible in some hotels to ask for a credit from the table d’hôte dinner to be used against a meal in an à la carte restaurant. However the value of the voucher will generally be considerably less than the half board supplement included in your holiday price.
1. flight seat requests, airlines and aircraft We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. Kuoni has no control over the allocation of seats by the airline and even if a request has been made with the airline to prebook seats, no guarantee can be made that they will still be available on departure. The provision of particular seats does not constitute a term of your contract with us. Please note airlines operate both older and more modern aircraft within their fleet. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change and general availability. Although some airlines offer the facility to book seats online, this is not always possible when booking a holiday through us, as the holidays we offer are based on special Tour Operator fares. In accordance with EU directive (EC) no. 2111/2005, we are required to bring to your attention the existence of a ‘Community List’ which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/ list_en.htm We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. We do this by listing carriers to be used or likely to be used on the relevant brochure pages and/ or your holiday confirmation invoice. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of ‘If we change or cancel your holiday’ will apply.
1. direct flights The flight routings used in connection with our holidays may be used on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft en route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for refuelling or to let passengers on and/ or off. Details of any stops will be given on your itinerary wherever possible. However, should you require this information at an earlier stage, please check with your Travel Agent and/or our Sales staff at the time of booking, or our HelpDesk once the booking has been invoiced.
kuoni’s price guarantee All prices quoted in this brochure are calculated on rates of exchange as known on 17 May 2013 and as published in the Financial Times of 19 May 2013 (£1=US$1.5192). Brochure prices can go up or down. Before you make a booking we will give you the up to date price of your chosen holiday, including the cost of any peak season supplements, fuel surcharges, upgrades or additional facilities which you have requested*. Once you have accepted this price and a booking has been made, that price is fully guaranteed and will not be subject to any surcharges. *See out of date range flights at 2.3
price includes ► The services of Kuoni resident representatives (tour leaders
on escorted tours) or Kuoni appointed local agents with English speaking staff in most of the areas featured in this brochure. ► Economy class airfares on scheduled (or charter flights) on IATA carriers and other airlines from UK as per itinerary (Air fares are based on group travel and changes of reservations are not permitted without the confirmation of Kuoni). ► 44 Ibs (20 kgs) baggage allowance or on selected routes eg USA/ Caribbean 2 pieces of luggage (dimensions not exceeding 1 at 62” and 1 at 55”) plus 1 piece of hand baggage (dimensions not exceeding 45” unless otherwise stated). ► Accommodation and sightseeing as specified in the itinerary. ► Meals as shown under hotel and tour text. ► UK departure tax. ► Government taxes and compulsory service charges. ► Transfers from airport/hotels and vice versa unless otherwise stated on the appropriate pages.
not included ► Visa fees, overseas
airport taxes, overseas porterage, any government taxes or compulsory charges introduced after publication of this brochure. ► Optional excursions or activities booked during your holiday.
274 important holiday information ► booking conditions 1.8 code share flights
1.8 our staff
It is a common practice for scheduled airlines to use a code share system, which may include you flying with a partner airline. Where this situation arises, it is not classed as a major change.
We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually try and improve our level of service, we are committed to on-going training, part of which involves the recording of phone calls.
1.9 ‘no frills’ carriers We provide a choice of scheduled and ‘no frills’ carriers to take advantage of the flexibility and pricing available. You should note that ‘no frills’ flights do not include in flight meals. The deposit at the time of booking is £150 per person or 10% of the total holiday cost, whichever is the greater plus the cost of the airfare. However, it may occasionally be necessary to charge a higher deposit due to a fluctuation in airfares, details of which would be advised to you at the time of booking. Any changes to destination / routing will be subject to availability and will incur the loss of the original deposit collected. Date and name changes are permitted, subject to availability and the relevant charges imposed as per the individual airlines own policies (details available on request). Any c hanges made may also result in additional charges due to an increase in airfare or charges imposed.
1.0 charter flights We provide these to destinations where there are usually no direct scheduled flights, and/or insufficient capacity on these services to meet demand. A charter flight is usually the cheapest and quickest way of reaching the particular destination. However, it should be noted that leg room is slightly less than in economy on some scheduled flights.
1.1 smoking The majority of airlines have introduced a total smoking ban on most or all of their flights and many hotels also now have a non-smoking policy in hotel rooms and public areas. Please ask at the time of booking if this information is important to you.
1. special requests Where a special request eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals etc. is an important factor in your choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel, airline or other supplier but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
1. if you have a disability or medical condition which may affect your holiday If you have any medical condition or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any significant change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Kuoni complies fully with Regulation (EC) No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air and is delighted to offer assistance to disabled persons or persons with reduced mobility provided that we are given full information about your specific requirements at the time of booking.
1. excursion/meal packages Excursion or meal packages which are offered in this brochure are not always cheaper than buying the same arrangements locally. It is often the case that these packages are offered for the convenience of being both booked and paid for in the UK. The cost of any unused tours within excursion packages may not be refunded.
1. local purchases We cannot accept responsibility for any items you may purchase locally ie: jewellery/furniture etc and the quality and value of such cannot be guaranteed. We recommend that you check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs you may incur in this respect.
1. group transfers Our holidays include group transfers from airports/hotels and vice versa unless otherwise stated on the appropriate pages or your documentation. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group, with stops being made en route to drop off/pick up other clients and therefore, the actual duration of your transfer will be dependent upon this. Alternatively, in many destinations, you have the choice of upgrading to your own private transfer at the appropriate cost, details on request.
1. weather World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.
1.9 late bookings & special offers Please note that many of the hotels and tours included in our late bookings and/or special offers are also featured in our other main brochures/website. Any offers/facilities detailed therein are not applicable to late bookings or special offers unless otherwise stated.
www.kuoni.co.uk
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
. out of date range flights
booking and paying for your holiday .1 your commitment to us When you or your Travel Agent wish to confirm a holiday booking you must pay a deposit of either £175 per person or 10% of the holiday cost, whichever is the greater, or any higher deposit which applies to your holiday. The deposit will only be refundable as set out in these booking conditions. Please note some airlines have certain ticketing deadlines and some hotels have certain booking and cancellation conditions and these may affect any cancellation charges – please refer to 3.3 - Cancelling your holiday. When you make a booking, the lead name confirms that you understand and have accepted these booking conditions and our Important Holiday Information which forms our booking conditions. We reserve the right in our absolute discretion to refuse to accept any booking without necessarily specifying a reason. Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to provide us with your first forename (as shown in your passport) as well as your title and surname. When booking your holiday, if you wish to make a modification to a holiday shown in the brochure we will try to assist. Should you wish to change to an alternative featured hotel, this will be charged at the difference in published price, as long as Kuoni holds the space required. Additional services will be quoted for upon request. Should you wish to extend your holiday by making your own private arrangements, this can usually be done subject to an administrative charge of £3 per person per night. Prices for accommodation only bookings can be quoted on request. We accept various methods of payment, however please note that if you choose to pay by credit card, there will be a charge levied. You can of course opt for an alternative method of payment ie: cheque or by debit card.
. our commitment to you We will arrange to provide you with the various services which form part of the holiday you book with us. Before your booking is confirmed and a contract comes into existence, we reserve the right to increase or decrease, and correct errors in advertised prices (see Kuoni’s Price Guarantee opposite) and to change any of the information contained in this brochure. Changes will be made known to you at the time of booking. The prices we advertise are based on specially negotiated airfares to be booked in a specific airline booking class. At the time of booking, if there is a lack of availability in the specified class on any particular flight, we will endeavour to secure seats for you in an alternative economy class and you will be told the amount of the applicable flight supplement / higher deposit before you book. A booking is not accepted until we issue an invoice. The date shown on the invoice, which will be sent to you or your Travel Agent is the date of booking. It is important to check the details on the invoice when you get it. If any details appear to be incorrect or incomplete, please contact us or your Travel Agent immediately as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. Once your booking is confirmed, you will be given a reference number. Your booking reference is also used as your unique password. It is important that you do not give your reference number to anyone or it will allow access to view, amend or cancel your booking via our website. The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 0132). When you buy an ATOL protected air inclusive holiday or flight* from us you will receive a confirmation invoice from us (or via our authorised agent) confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Please note: Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme * The air inclusive holidays and flights we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. For further information, visit the ATOL website at www.atol.org.uk. We are a member of ABTA (ABTA No V258X). When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA The Travel Association. Please go to www.abta.com for a copy of the guide to ABTA’s scheme of Financial Protection. If you book arrangements other than a package holiday from this brochure (e.g. accommodation only), the financial protection referred to above does not apply.
Our brochures are prepared well in advance and scheduled airlines will generally not have loaded their seats to sell until approximately 10 months before the departure. Should this apply we will inform you at the time of booking and calculate the price in anticipation that seats will be available in the specific airline booking class to which our specially negotiated airfares apply. We will issue an invoice recording the arrangements reserved for you and will take a deposit. A contract between us will then come into existence on the basis that the price payable will be that applicable when the airline releases the seats and the timings and other flight details will be those confirmed at that time which may be different to those advised at the time of booking.. When the airline seats become available to book we will tell you the price and other flight details and give you 7 days to tell us whether you wish to continue with the booking on the basis of the confirmed price and other details or cancel and receive a full refund. If you wish to continue with the booking, we will issue a revised invoice. In the event that flight seats do not become available, you will receive a full refund of your deposit. We will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.
. peak season supplements During peak periods such as Christmas and Easter when demand outstrips the supply of airline seats and accommodation, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures and/or accommodation on specific dates.They do not necessarily indicate that additional services such as Gala dinners will be provided. The cost of these supplements will be quoted to you at the time of booking.
. ‘from prices’ Kuoni offers you the flexibility to create your own holiday from the range of accommodation and services available. Because of the wide choice, it is not possible to list every price on every date. A ‘from’ price is indicative of the lowest price available for the hotel or itinerary featured but this may vary depending on a number of factors such as your date of travel and choice of accommodation. To help you in choosing a holiday which is tailor made by us to your requirements, please call our Sales team, or visit your travel agent or our website for further information about services and prices. We will be happy to provide you with an up to date quote.
. paying for your holiday After your booking is taken and a deposit received, a confirmation invoice will be sent to you detailing the total cost due. Full payment must be received not less than 61 days before departure. If we or your travel agent have not received full payment at least 61 days before departure, we reserve the right to treat your booking as cancelled by you and forfeit your deposit by way of cancellation charges. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in 3.3 depending on the date we reasonably treat your booking as cancelled. If you make a holiday booking within 61 days of your departure date then you must pay the full cost of the holiday at the booking stage. All money paid by you to one of our authorised travel agents for your holiday will be held by the agent on our behalf until paid to us.
. pricing errors Whilst we endeavour to ensure that the most up to date and correct prices are shown on our website and in our brochures, there may on occasion be an incorrect price shown, due to an unfortunate error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or within 7 days of the time of booking, or as soon as reasonably possible. We must reserve the right to cancel the booking if you do not wish to accept the price which is actually applicable to the holiday in which case, you will be given the choice to amend your booking to an alternative holiday, at the correct price.
.8 overlapping price panels Holidays which do not fall completely within the date bands specified in the price box may be subject to a reduction or increase. The exact cost of your holiday will be confirmed to you at the time of booking.
.9 insurance It is important that you have insurance cover and that it is adequate and suitable for your particular needs. If you fail to take out insurance and have to cancel your booking, you will be charged in accordance with our normal terms and conditions – see 3.3 – Cancelling your holiday. Furthermore, if you require medical/any other form of assistance whilst on holiday you will not be covered and you in turn may incur significant costs. Please read your policy details carefully and take them with you on holiday.
important holiday information ► booking conditions 275 .10 travel information and documents After booking you will receive an invoice with all important information relevant to your destination. We strongly recommend you check the details carefully and read the information. Please ensure that you check your flight timings carefully on your tickets. The correct timings, using the 24 hour clock, may have been adjusted since we published the brochure and since you received your invoice. Approximately 14 days before departure you will receive your eticket together with your final itinerary. However in the case of late bookings, changes or late payments, tickets may be emailed to you.
if you want to change or cancel your holiday .1 changes or a dditions to your holiday If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge of £50 per booking, and payment of any further costs incurred as a result of the change. If we agree that you may change your booking to a holiday of lower value, and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. Please note that save for the transfer of a booking (see below), or the addition of any offers made by Kuoni in the brochure which were not requested at the time of booking, it will not be possible to make changes within 28 days of your scheduled departure date.
. transferring bookings If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or other significant reason, we will agree to that person’s booking being transferred to another person (introduced by you) who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the holiday cost and all costs and charges incurred by us and/or incurred or imposed by any of our suppliers in order to make the transfer. We must be given at least 14 days notice of the transfer request. An administration charge will be made of £50 per person for requests made more than 61 days before departure, and £100 per person within 61 days before departure. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply’.
. cancelling your holi day If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification. A cancellation invoice will be sent to you or your travel agent within 7 days, if you do not receive this please contact us immediately in order to prevent an increase in charges. You may also check your booking has been cancelled on our web-site, www.kuoni. co.uk. Should you already be in receipt of your airline tickets please also return these to us along with your cancellation request. The following scale of charges will be payable depending on when the notification of cancellation is received. Insurance premiums and amendment charges are are not refundable in the event of cancellation. References to the deposit include all sums paid or payable at the time of booking. Period prior to departure notice of cancellation is received by us or your travel agent Prior to 61 days: 60 – 42 days: 41 – 33 days: 32 – 15 days: 14 days or less:
Cancellation charge per person cancelling loss of deposit 50% of total holiday cost 60% of total holiday cost 90% of total holiday cost 100% of total holiday cost
NB In certain cases the airline may have applied certain ticketing deadlines to your booking and this may result in higher cancellation charges. This also applies to certain hotels, who may often charge a higher cancellation fee regardless of the above-mentioned timeframes, and you may therefore be charged a higher amount than detailed above. It is therefore important to enquire for details at the time of booking and cancellation. We would strongly recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees. If you have taken advantage of an airline offer as detailed on the relevant page and paid a higher deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.
if we want to change or cancel your holiday .1 brochure accuracy We rigorously check the information given in our brochure about accommodation, resorts, itineraries etc., to ensure it is correct to the best of our knowledge at the time of going to press (June 2013). However, as brochures are prepared well in advance, advertised descriptions and facilities may change before and after you book. Please check the up to date position at the time of booking. Please bear in mind that hoteliers, restaurateurs, night club owners etc., may wish to maintain or improve their facilities, or even take a break themselves. Flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Tour, excursion, cruise or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year or other situations beyond our control etc., may cause some of the amenities we have described to be unavailable or different from those advertised in our brochure. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
. building and development work Many hotels and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work we will endeavour to notify you of as soon as possible, however near to your departure this may be.
. flight changes The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. Airlines occasionally may change the type of aircraft used on a particular flight without advance warning. Scheduled and charter flight timings, and days of operation are subject to change. We will advise you of any significant changes. Minor timing changes will be shown on the flight tickets, which you should check carefully when received. Should the changes involve a reduction in the duration of your holiday, we will offer you a refund of any applicable costs. Any change in the identity of the airline, flight timings and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.
. if we change or cancel your holiday before your departure We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant. A significant change includes a change of accommodation to that of a lower category and/or price for the whole or a major part of your time away, a change of flight time of more than 12 hours, a change of UK departure airport (except between London airports), or a significant change of resort area. Similarly, we do our best to avoid cancelling holidays but we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after you have made full payment where we are forced to do so as a result of ‘force majeure’ as defined below or l ack of minimum numbers. Please note, some of our holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday has not been received, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason no later than 61 days prior to departure . If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:(a) (for significant changes) accepting the changed arrangements; or (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper; or (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us . If we have to make a significant change or cancel we will, where compensation is appropriate, pay you the compensation payments set out in the table below depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your
failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one. A change of flight time of less than 12 hours, airline (except where otherwise stated), type of aircraft (if advised) or destination airport will all be treated as minor changes. Period before departure within which a Compensation significant compensation change or cancellation Per Person is notified to you or your travel agent More than 60 days: NIL 60 – 42 days: £20 41 – 28 days: £30 27 – 15 days: £40 14 – 0 days: £50
. changes due to circumstances beyond our control Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of ‘force majeure’. In these booking conditions, ‘force majeure’ means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.
. if we change your holiday accommodation We do not control the day to day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked or your accommodation may have to be changed for other reasons. If this happens before your departure or on arrival in resort we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference of the brochure price between the accommodation booked and that available, and will pay up to £50 per person for any inconvenience.
. if we curtail your holiday after departure Very rarely, we may be forced by ‘force majeure’ (see 4.6) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
.8 minimum numbers Price boxes on relevant pages will indicate whether a particular holiday is subject to a minimum number of participants for its operation. Please contact us at the time of booking should you require details regarding the number of people on your tour. We will advise you at least 61 days before departure if minimum numbers have not been reached and as a direct result your tour has to be cancelled. You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost, or having a refund of monies paid. No compensation will be payable and we are unable to offer refunds of any associated costs ie visas etc.
.9 tours Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Unless the change significantly alters the holiday, compensation will not be payable for minor alterations to the itinerary or nightly accommodation.
on holiday .1 flight delays In the event of a flight being delayed, we will arrange for the following to be provided, whenever practical, and subject to the airport being able to cater for this:- over 4 hours, an appropriate meal, and for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible. However, this will depend on such factors as the expected length of delay, local availability of accommodation, immigration rulings etc. Where long flight delays result in lost holiday time, no refunds are given by hotels for unused accommodation, as rooms are held for delayed arrivals, not re-let.
. water/electricity supplies In many of the less sophisticated destinations we feature, the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.
. accommodation in the tropics In many hotels, especially beach resorts ‘insects’ in the rooms (eg. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations.
276 important holiday information ► booking conditions Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.
. watersports and other activities Many hotels offer watersports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guest’s safety. Please note there may be certain age restrictions for children/adults to do certain activities so please ensure you enquire locally.
. behaviour Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid and we will have no further responsibility for your holiday arrangements including return travel.
or as a result of, carriage (including the process of getting on and/or off the transport concerned) by aircraft, ship or train forming part of the holiday arrangements booked before departure from the UK and to which any international convention or regulation applies, our liability to pay compensation and/or the amount of compensation we will pay is limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the claim in question. Copies of the applicable international conventions and regulations are available from us on request.
. personal belongings and lost items For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It can be easy to lose items but it is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive insurance. If you lose any personal items whilst on holiday, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return.
. if you have a complaint while you are on holiday If you have cause for complaint whilst on holiday, you must bring it to the attention of our local representative or agent and the hotel immediately. They will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.
e) Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the CAA on 020 7240 6061 www.caa.co.uk (f) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
.8 kuoni duty officer Kuoni offers 24 hour assistance for emergency situations and to help resolve any issues while you are on holiday. The number provided on your itinerary is a pager service and our Duty Officer will return your call. Many destinations have local representation and they should be contacted in the first instance should you have a problem.
.9 conservation It is becoming ever more important to conserve the world’s natural resources, its landscapes, flora and fauna. Someone coined the phrase ‘Take only photographs; leave only footprints’ and a number of countries now use this to promote conservation. It would be hard to improve on this statement.
.10 our commitment to you for your holiday arrangements (a) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. Please note that EU law only applies to flights from EU airports or flights to EU airports from outside the EU or an EU airline. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - ‘force majeure’ as defined in 4.5 (c) For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is twice the price, the person affected, paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday. Where enjoyment of only some days has been affected, we will refund reasonable related expenses and pay a daily sum of compensation up to £50 per day per person affected. (d) Subject to (b) above, if you are killed, injured or become ill during
(g) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the arrangements in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to (a). We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care. (h) Our suppliers (such as airlines, accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier. (i) If we make any payment to you or any member of your party for death, personal injury or illness, you must give us or our insurers the rights you may have to take action against the person or organisation responsible for c ausing the death, personal injury or illness and you must co-operate fully with us in seeking recovery of any payment we make. (j) Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. Kuoni has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of force majeure we are obliged to change or end your holiday after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred. You should have adequate travel insurance for your holiday and claim via your insurance company for any loss or damage to luggage and/or personal possessions. In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to in (d) where applicable. (k) Locally Booked Excursions/Activities Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities. These are provided by independent local companies, which are neither owned nor controlled by Kuoni, and for whom Kuoni acts only as an agent (if we make a booking for you). If you decide to
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buy an excursion or activity, your contract will be made with the local company which provides it and it will not from part of your contracted holiday arrangements with us. The contract will be subject to the excursion/activity provider’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Kuoni accepts no liability for any breach of contract or act or omission of any excursion/activity provider. Some excursions/ activities may contain an element of risk or require a good level of physical fitness, and, if in doubt, you should make direct enquiries with the local provider, before deciding to buy and check that you are covered by your travel insurance policy.
.11 representative services Please note we do not have representative services available in all the destinations we feature and therefore you will not necessarily be met on arrival. Please ensure you refer to your itinerary which will provide the appropriate contact details should you need assistance whilst on holiday.
.1 curtailment If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for the remainder of your holiday not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
on return from your holiday .1 questionnaire Your feedback is really important to us. At the end of your holiday, you will be given a questionnaire to fill in. We would like to know if you have had a great time or if you think the hotel or service has not been up to scratch. If you forget to fill in the paper version, you can always complete the questionnaire online when you get home. As a gesture of thanks you will be entered into our prize draw to win a luxurious 7 night holiday for two – please visit: www.kuoni.co.uk/ survey.
. if you had a problem If a problem remains unresolved during your holiday, you should make a complaint in writing to Kuoni within 28 days of the completion of the holiday. Please remember to quote your holiday booking number and daytime telephone number. We will reply to you within 28 days of receipt of your letter, as laid down by the ABTA Tour Operator’s Code of Conduct.
. dealing with complaints We are a member of ABTA, membership number V258X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We certainly hope that we can settle any holiday complaints amicably, however, should this prove not to be the case you may refer any dispute relating to this contract to arbitration under a special scheme arranged by ABTA. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability for you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person or £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences, although claims which include an element of minor injury or illness can be considered subject to a limit of £1,000 on the amount the arbitrator can award per person, in respect of this element. The application for arbitration and Statement of Claim must be received by ABTA within 1 year of the date of return from the holiday. Outside this time limit arbitration under the scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA mediation procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details of the arbitration and mediation schemes are available from us on request or from www.abta. com. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (‘claim’) (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA arbitration scheme (if the scheme is available for the claim in question and you wish to use it – see above) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
. law and jurisdiction We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (‘claim’) (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA arbitration scheme (if the scheme is available for the claim in question and you wish to use it – see above) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts
important holiday information ► booking conditions 277 of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
data protection policy For the purposes of the Data Protection Act 1998, we are a data controller. In order to process your booking, send you a brochure or respond to an enquiry, we need to collect personal data from you. Depending on what’s required, the personal data we collect may include names and contact details, credit/ debit card or other payment information and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose your religious beliefs (‘sensitive personal data’). All references in this privacy policy to personal data include sensitive personal data unless otherwise stated. The person who makes the booking is responsible for ensuring that other members of your party are aware of our booking conditions and this privacy policy and that they consent to your acting on their behalf in your dealings with us. Appropriate personal data will be passed on to the relevant suppliers of your arrangements and any other third party (including banks and/ or credit card issuers) who need to know it so that your holiday can be provided. The information may also be provided to government / public authorities such as customs, immigration and the security services if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. We may disclose personal data to companies in the Kuoni Group for business purposes and to companies who act as data processors on our beh alf. On occasions, we may use other companies to provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government / public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure and only uses it for the purposes of providing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will be unable to fulfil your booking. ‘In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties. We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) we are obliged to provide the personal data to a government / public authority in order to provide your holiday. By making a booking with us, you agree to allow your insurers, their agents and medical staff to disclose relevant information to us in circumstances where we may need to act in your interests or in the interests of everyone in any group with whom you are travelling. For example, if you contract an infectious illness whilst on holiday, we may need to make special arrangements for you and ensure that you do not return with the group immediately. We would also like to store and use your personal data for future marketing purposes (for example, sending you a brochure, special offers or other marketing material) unless you have told us that you do not wish us to do so. All personal data you give us (including sensitive personal data) will be kept but we will use only names and contact details for marketing purposes. If you do not wish to receive future marketing material, please notify us by writing to the address below or by e-mail to [insert appropriate e-mail address]. You are generally entitled to ask us what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal data which we are processing is incorrect, please contact us immediately.
visas & general information weather/tidal conditions Information is supplied by the Meteorological Office, local tourist offices and other sources and is given as a guide only. Our Sales team is happy to advise on weather trends as many of the destinations featured in this brochure have a tropical climate where heavy rainfall and strong winds (sometimes hurricane force) do occur at certain times
of the year, however world weather patterns are now becoming more and more erratic resulting in unusual rainfall, storms and even floods. During monsoon season, you are likely to get more rain than sunshine. Most people go on holiday to spend time in the sunshine and although adverse weather conditions can be very frustrating Kuoni cannot assume any responsibility for the statistical information provided opposite, nor accept liability to make refunds or pay compensation for alternative arrangements, damage to property or curtailed holidays as a result of such conditions. Some destinations featured in this brochure are subject to tides at specific times of the year which can affect swimming. Depending on the island you have chosen, there may be restrictions on areas where it is safe to swim due to strong currents or sea defences which protect the island beaches. We strongly recommend you listen to local advice to ensure your own safety. Please refer to meteorological websites for the latest and most up-to-date information on tides for the destination you intend to travel to.
health, safety & security abroad We take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country, then we would act on this and reserve the right to cancel your holiday. However we are sure you appreciate from press and television coverage that the political, economic and social conditions in many of the countries we feature in this brochure are not as stable as we are used to in Europe. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. Kuoni holidays operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect your family and yourself whilst on holiday. To make the most of your trip abroad, check out the Foreign & Commonwealth Office website at www.fco.gov.uk/travel.
health & vaccinations Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel. It is your responsibility to ensure you are aware of all recommended and required vaccination and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org Sources of information include the Department of Health free leaflet ‘Health advice for travellers’ (available on request Tel. 0207 210 4850), your specialist travel clinic. The advice given in respect of vaccinations was correct at the time of going to press ( June 2013).
Some passports issued by British Consular posts abroad may not be machine readable – please check with the UK Passport Service on 0300 2220000 or www.passport.gov.uk for further information. Also applicable to passengers in transit in the US. ► The US Govt requires advance passenger information detailing their country of residence, as well as postal address of the first hotel where you will be staying in the US, which can be found on the contacts page of your final itinerary. This information will be collected by the airline upon check-in and will also be required on the Visa Waiver form on the aircraft. ► Finger scanning and Facial recognition is a standard security process for all travellers to the US on arrival. ► British Citizens holding a UK passport can enter under visa waiver program and do not require a visa prior to travel providing: *Duration of stay is no more than 90 days and the traveller has a valid onward or return ticket. *Travel is for business, tourism or transit only. *Traveller is not a journalist or seeking employment. *Traveller has never been arrested, refused entry or deported from the US or previously violated the terms of admission under the visa waiver program.
esta - electronic travel authorisation It is compulsory for all British Citizen passport holders to obtain an electronic travel authorisation prior to boarding a carrier to travel by air or sea to the US under the visa waiver program and also includes passengers in transit to/from the US. Applications can be submitted anytime however we recommend no later than 72 hours prior to travel. For further information and to apply online visit https://esta.cbp.dhs.gov This does NOT however include British Subjects, British Dependent Territories Citizens, British Overseas Citizens, British National Overseas Citizens and British Protected Persons passport holder who must have full visas if they want to travel to the US and should contact the US embassy for more information.
canadian entry requirements If you have committed or been convicted of a criminal offence including driving whilst impaired, you may be prohibited from entering Canada. For further information please contact the Canadian High Commission 020 7258 6600.
kuoni visa service In most cases, where we have indicated visas are required, the Kuoni Travel Visa Service can obtain these for you. Full details on how to obtain a visa, cost and application time will be sent with your confirmation invoice, these are all subject to change. Residents outside the UK, non British passport holders and late booking passengers should check urgently with Kuoni Travel Visa Service or the embassy direct as it may not be possible to obtain the visa in time prior to arrival. This service is only available to clients who have booked with Kuoni. For your visa enquiries on the indicated destinations please contact the Kuoni Travel Visa Service on [email protected], tel 0845 166 7040 or fax 0207 723 3449.
passports & visas
flying times
We can only advise of the requirements for British and Irish citizens holding a full passport British and Irish passport endorsed in any way and all other passport holders, requirements should be checked with the relevant embassy. You should ensure that you have a valid ten year passport and, as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we would recommend that your passport is valid for 6 months after return to the UK. All children are required to travel on their own passports. Requirements may change and you must check the up to date position in good time before departure. A full British passport presently takes approximately 2 to 6 weeks to obtain. If you or any member of your party is 16 or over and haven’t yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. It is your responsibility to ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty or expenses being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.
The times given in this brochure are approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en route or when changing aircraft). Where no figures are shown, we do not offer direct or same-day connecting flights.
holiday insurance This is a vital part of any holiday so please ensure you take out adequate travel insurance with full cancellation cover.
holiday money direct to your door Order your foreign currency from us and we can deliver it direct to your door, or you can collect it at the airport. We offer this service in conjunction with Currency Express and all details are available from our team (number as above) or on our website at www.kuoni.co.uk under Travel Extras. It’s so simple, so easy to do and so much more convenient than going to the bank.
photographs A number of images in this brochure have been used by kind permission of our business partners and are protected by copyright.
usa entry requirements The US Government have strict entry regulations which must be adhered to. Please note if you or your dependants do not have the appropriate personal documentation the US Customs will not allow entry. Please see some guidelines below and for full advice visit the US Embassy website on london.usembassy.gov or phone 0906 8200 290. ► All passports must be valid, machine readable with a digital photograph or an e-passport with an electronic chip. You can check the validity of your passport on the useful link on the US Embassy website. A passport indicating that the bearer is a British subject, British dependant territories citizen, British overseas citizen, British National Citizen or British Protected Person does not qualify for travel without a visa or someone who has indefinite leave to remain in the UK. NB:
Kuoni is supporting The Travel Foundation, the UK charity that cares for places we love to visit. You can find out more at www.thetravelfoundation.org.uk
Member of ABTA No. V258X ATOL Licence No. 132 (Kuoni is a bonded tour operator with a l icence granted by the Civil Aviation Authority)
F a r E a s t i n c l u d i n g
C h i n a
w w w . k u o n i . c o . u k
Chin
MONGOLIA Sapporo Chengde Beijing
NORTH KOREA
CHINA
Hiroshima
Xi’an
Yichang
Chengdu
JAPAN
SOUTH KOREA
Suzhou
Kyoto
Tokyo
Osaka
Shanghai
Chongqing
Guilin
BURMA (MYANMAR)
INDIA
TAIWAN Hanoi
Halong Bay
LAOS
SOUTH CHINA SEA SE A
Sanya Vientiane
Danang
THAILAND BAY OF BENGAL
Bangkok
VIETNAM Siem Reap CAMBODIA Nha Trang Phnom Penh
PACIFIC OCEAN
Hong Kong
PHILIPPINE SEA SE A PHILIPPINES
Ho Chi Minh City (Saigon)
Koh Samui
SR I SRI LANKA
Phuket
Krabi Kota Kinabalu BRUNEI
Penang
MALAYSIA Kuala Lumpur
Singapore
SABAH
SARAWAK
Bintan BORNEO
SUMATRA
INDONESIA JAVA JA VA SE SEA A Jakarta JAVA
Bali
NEW GUINEA
BANDA SEA SE A Lombok
INDIAN OCEAN
EAST TIMOR
Kata Thani s s s s d
Golden Sands Resort s s s s
Sanur Beach Hotel s s s s
Fusion Maia s s s s s
Phuket, Thailand · Page 56
Penang, Malaysia · Page 126
Bali · Page 254
Danang, Vietnam · Page 162
Centara Anda Dhevi
ssss
Krabi, Thailand · Page 42
The Oberoi Bali s s s s s
Rocky’s Boutique
Bali · Page 252
Koh Samui · Page 20
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MONGOLIA Sapporo Chengde Beijing
NORTH KOREA
CHINA
Hiroshima
Xi’an
Yichang
Chengdu
JAPAN
SOUTH KOREA
Suzhou
Kyoto
Tokyo
Osaka
Shanghai
Chongqing
Guilin
BURMA (MYANMAR)
INDIA
TAIWAN Hanoi
Halong Bay
LAOS
SOUTH CHINA SEA SE A
Sanya Vientiane
Danang
THAILAND BAY OF BENGAL
Bangkok
VIETNAM Siem Reap CAMBODIA Nha Trang Phnom Penh
PACIFIC OCEAN
Hong Kong
PHILIPPINE SEA SE A PHILIPPINES
Ho Chi Minh City (Saigon)
Koh Samui
SR I SRI LANKA
Phuket
Krabi Kota Kinabalu BRUNEI
Penang
MALAYSIA Kuala Lumpur
Singapore
SABAH
SARAWAK
Bintan BORNEO
SUMATRA
INDONESIA JAVA JA VA SE SEA A Jakarta JAVA
Bali
NEW GUINEA
BANDA SEA SE A Lombok
INDIAN OCEAN
EAST TIMOR
Kata Thani s s s s d
Golden Sands Resort s s s s
Sanur Beach Hotel s s s s
Fusion Maia s s s s s
Phuket, Thailand · Page 56
Penang, Malaysia · Page 126
Bali · Page 254
Danang, Vietnam · Page 162
Centara Anda Dhevi
ssss
Krabi, Thailand · Page 42
The Oberoi Bali s s s s s
Rocky’s Boutique
Bali · Page 252
Koh Samui · Page 20
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New horizons, new experiences. Sights that take your breath away and surroundings that make you want to stay forever. Holidays should leave memories that linger for all the right reasons and, since 1906, we’ve strived for th is every step ste p of the way. We We have over 170 awards to our Time s Travel name, including Best Luxury Luxur y Tour Operator at Operator at e Sunday Times Magazine Readers’ Awards 2012 and World’s Leading Tour Operator at Operator at the World Travel Awards 2012. We’ve also be en voted Best Honeymoo Honeymoon n Company at Company at the Perfect Wedding Awards 2012. Your holiday is safe in our hands. We’re truly passionate about travel and our history is full of pioneering tales. We’ll share our ideas, travel stories and knowledge with you because we want this to be the best holiday you’ve you’ve ever exper experienced. ienced. We can tailor make a holiday as individual as you are. An amazing holiday, unforgeable experiences, award winning service and a great value price . . .
Requested by you . . . Craed by Kuoni
Find your perfect Kuoni holiday at a glance From experienced travellers looking to Go Beyond to wellbeing escapes for those needing to rest Mind, Body and Soul, we can cra your perfect holiday. Throughout this brochure, these icons and labels will help you easily nd the hotels and tours that we think are tailored to your needs.
Rest your mind, body and soul in a stylish, sophisticated retreat. A wellbeing escape for total relaxation, indulge with spa treatments, good food, culture and great service.
Escape everyday life by switching o during a quiet, restful holiday. Perfect for recharging the baeries, take the chance to unwind and simply get away from it all.
This will be a special holiday to connect with the one you love. Relax in a secluded hideaway, enjoying uninterrupted time together in an intimate atmosphere.
Spending time as a family is important and so is the chance for kids to play and make exciting discoveries. We’ve hand-picked escapes we think are best for a family holiday.
Looking for an unforgeable holiday with friends? These hotels feature a great social scene or exciting activities for an adventurous and action-packed escape.
Sunbathing, chilling out, meeting new friends and enjoying nightlife – these are all the simple things that make for a fantastic holiday.
Rest and relaxation, exhilarating activities, cultural sights, shopping and indulgent spas – sometimes you need a few ingredients to create the perfect holiday.
Essentials ICONIC SIGHTS
Explore & Discover BROADEN YOUR HORIZONS
Beyond AUTHENTIC EXPERIENCES
Ananea ENVIRONMENTALLY RESPONSIBLE
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Fulll lifelong dreams visiting iconic sights.
Combine the wonder of must-see sights with the discovery of far o cultures. Go beyond with unfamiliar places, new cultures and authentic experiences. Our collection of socially and environmentally responsible holidays. With such a variety of tours to choose from,
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We’ve hand-picked the best ve-star hotels and tours in the world. We are the original experts in luxury, tailor made holidays and our aim is seamless service – from the moment you book to the time you return home. We have over 100 years’ experience in craing incredible holidays and our team is passionate about nding your next luxury holiday.
& Kuoni has been travelling the world, seeking out indulgent honeymoon escapes, perfect locations to tie-the-knot, romantic civil ceremonies and heavenly destinations to renew your vows. We’ve won awards including Best Honeymoon Company at Perfect Wedding magazine’s 2012 awards. We have a dedicated Wedding Concierge team to help you plan every last detail; oer a free online Kuoni Gi List; and have 25 stylish Kuoni stores around the UK where you can plan your special occasion while sipping complimentary Champagne.
If you need to totally relax and completely take the weight o your feet, then experience an all-inclusive holiday the Kuoni way. Hand-picked by our travel experts, many of our all-inclusive holidays are exclusive to Kuoni guests and all oer fantastic value for money. Many also include à la carte dining and most have special oers for Kuoni customers, including Bonus Nights and Earlybird Saver oers, meaning you could save even more money when booking with Kuoni.
For those who want to spend some quality time together, taking a break from day-to-day life, or enjoy a sociable holiday with friends we have a selection of hand-picked adult only hotels where the minimum age of guests is at least 16 years. Enjoy an escape that caters to all your wants and needs in a child-free environment.
Look out for the ‘we love it’ icon throughout the brochure. These are our favourite hotels,
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sept 2013 - dec 2014
Far East including China far east
thailand
burma
Multi-Centres 10
Bangkok Tailor Made 84, 86 Cha Am 74, 81 Chiang Mai Tailor Made 84 , 88 Chiang R ai Tailor Ma de 84 , 88 Experiences 14 Flexible Adventures 90 Hua Hin 74, 76 Khao Lak 50, 52 Koh Madsum 18, 37 Koh Phangan 18, 36 Koh Lanta 38, 48 Koh Samui 18, 20 Koh Yao Noi 50, 72 Krabi 38, 40 Multi-Centres 16 Pattaya 74, 82 Phuket 50, 56 Rail Journeys 92 Tours 94 Volunteering 96
A Guide to Burma (Myannar) 100 Cruises 104 Tours 102
indochina
A Guide to Cambodia 172 Cambodia Tailor Made 173 Con Dao 146, 152 Con Tho 168 Cruises 186 Danang 162 Experiences 142 Flexible Adventures 176 Hanoi 166, 170 Hoi An 158 Ho Chi Minh City (Saigon) 166, 168 Hué 165, 170 Indo china Multi- Centres 14 4 Tours 178 Laos 174 Nha Trang 146, 154 Mui Ne 146, 148 Phu Quoc 146, 152 Sapa 166, 170
ja pa n
A Guide to Japan Experiences Tailor Made Tours
malaysia
A Guide to Malaysia's Beaches Beach Hideaways Borneo Flexible Adventures Kuala Lumpur & Beyond Langkawi Malaysia Multi- Centre s Penang Tours
110 116 112 132 128 118 10 8 124 134
singapore & bintan
196 194 197 198
Singapore & Beyond 228 Singapore & Bintan Tailor Made 230
china & hong kong
philippines
Beijing 208 A Guide to China 206 China Multi- Centres 207 China Tailor Made 210 Experiences 204 Flexible Adventures 220 Hong Kong & Beyond 222 Hong Kong Tailor Made 224 Shanghai 208 Tours 212
A Guide to the Philippines 234 Philippine s Tail or Made 235 Tours 236
indonesia
Bali 248, 250 Cruises 244 Gili 240, 264 Indone sia Multi- Centres 24 0 Lombok 240, 264 Tours 242 Ubud 248, 262
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Alfred Kuoni launched his pioneering travel agency in 1906. He was a total visionary. An adventurer and explorer; opening up new destinations and experiences across the globe. At today’s Kuoni, we’re still exploring with that same sense of adventure, adding exciting destinations and creating new travel experiences you’ll never forget.
award-winning service We’re well-known for our excellent service, taking time to listen to your ideas and travel dreams, providing our honest and personal recommendations. Our friendly, expert team will ensure every holiday you book with us is special and, because of this, we have won awards including Best Tour Operator for the past six years at the Daily Telegraph’s Ultratravel Awards. We’ve been to each destination, hand-picked the best hotels and crafted authentic experiences that will linger in your memory. From great value three-star retreats to five-star escapes with the wow factor, our experts are ready to tailor make your perfect holiday and bring it to life. Many of our tours and hotels are exclusive to Kuoni guests in the UK, retreats we recommend unreservedly.
your holiday is safe in our hands Travel with Kuoni and you will be looked after every step of the way. We are a member of ABTA and an ATOL holder so you can book with confidence, as all of our package holidays are financially protected. We have a dedicated team of experts and representatives around the world; plus, an emergency number available 24 hours a day, 365 days a year. Your holiday is safe in our hands.
weddings & honeymoons We have been voted Best Honeymoon Company at the Perfect Wedding awards 2012 and have a dedicated weddings team to make sure your big day is truly amazing. Many hotels offer free wedding packages when you book with Kuoni, so ask us for details! You can set up a Kuoni Gift List
easily at www.kuoni.co.uk/gift-list and add your Kuoni honeymoon, allowing your friends and family to contribute to your once-in-alifetime holiday; and we also offer Kuoni Gift Cards for all special occasions, which can be bought in your local Kuoni store or by calling 01306 744361.
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travel is our passion We’ve been exploring the world for over 100 years and today our expertise and knowledge spans an amazing 88 countries. Our Personal Travel Experts have been travelling the world and we’re ready to share our experience,
knowledge and recommendations with you. We also have Kuoni experts and representatives in resort and expert tour guides around the globe to make sure our local knowledge is always up to date and your holiday goes as smoothly as possible.
responsible travel with kuoni Kuoni is committed to sustainable tourism and corporate responsibility. We support projects including coral reef protection in the Maldives; have signed the International Child Protection Code to help combat child sex tourism; and have our own composting project in Bali to help reduce greenhouse gas emissions.
You can offset your flight emissions at kuoni.myclimate.org; look out for the Travelife logo throughout the brochure highlighting hotels with high standards of environmental and social responsibility; and discover our Ananea collection of responsible holidays at kuoni.co.uk/ananea – from ecofriendly hotels to ethical tours and extraordinary volunteering projects.
complimentary extras & our price promise! You’ll find Kuoni Plus offers throughout the brochure, too, such as room upgrades and spa treatments – added extras that you’ll get when you book with us. We check thousands of prices every day against our competitors to ensure that you get the best price. If you find exactly the same holiday for less anywhere else, let us know and we will do our best to match the price.
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crafed by kuoni We can tailor make a holiday to be as individual as you are, just ask. We aim to make every holiday a special occasion and can bring your travel ideas to life, combining destinations, flights and authentic experiences that will linger in your memory. We’ll take the hassle out of booking a holiday and aim to make it an exciting, enjoyable experience. We’ll also take care of holiday details such as private airport transfers, late check-outs and private tours. We have a long relationship with over 70 airlines, so we’re often the first to hear about special upgrade offers, too. We can easily upgrade your flight – even hire a private jet for you – and can add on airport lounges so you can arrive relaxed and refreshed. For more information, see pages 268-272. They’re those extra touches to really make your holiday special. All of our tailor made holidays are designed around you, so the final price will be confirmed at the time of booking.
kuoni explore magazine You can pick up the latest issue of Kuoni Explore magazine in your local Kuoni store, read it online at kuoni.inbro.net or download our Kuoni Explore iPad app. Inside each issue, you’ll find insider tips, inspiring travel features, celebrity interviews and an amazing competition.
kuoni travel blog
join us online
Visit the Kuoni Travel Blog at www.kuoni.co.uk/blog and you’ll find inspirational features from our Personal Travel Experts, celebrity interviews and competitions. You can also write your own travel features and upload them easily for your friends and family to read!
Join our travel chat online and find holiday inspiration with stunning images, videos and travel features. We also run incredible competitions and give away prizes, including Kuoni holidays!
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kuoni stores Make an appointment or pop into your local Kuoni store and you can relax with a complimentary glass of Champagne while we share ideas and create a relaxing escape or unforgettable adventure. Our stores are stylish, beautiful places to relax, decorated with glistening chandeliers or funky, authentic souvenirs such as an original Moroccan door, a knitted desk or sumptuous daybeds. We’ll go the extra mile to make booking your holiday a fun, enjoyable experience and look forward to hearing your travel wishlist and tailor making your perfect holiday. If you’re travelling in a group, many of our stores have private rooms or floors that we can reserve so you and your family and friends can all book together; we can even open out of hours at a time that suits you best. Pop in anytime to pick up a brochure, Kuoni Explore magazine, Kuoni Gift Card or simply to have a complimentary tea and watch one of our travel videos.
kuoni at john lewis We put customer service at the heart of everything we do so we’re proud to partner with John Lewis, renowned for its focus on excellent service and expert advice. You’ll find Kuoni at John Lewis stores in Southampton, Reading, Cardiff and London’s
Oxford Street and more to come. These beautiful stores are the perfect place to relax with a glass of complimentary Champagne and plan an amazing holiday.
john lewis gif list We’re proud to be the exclusive travel partner for the John Lewis Gift List. If you’re getting married or have a special occasion to celebrate, ask a Kuoni Personal Travel Expert or John Lewis gift list advisor to set up your free list, helping your guests to contribute to your honeymoon or special occasion.
john lewis travel insurance John Lewis Travel Insurance helps you plan for the unexpected. Choose from three levels of cover to find the right protection for your Kuoni holiday. Please ask your Kuoni Personal Travel Expert for details.
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call 01306 744307 / www.kuoni.co.uk / see your travel agent
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- Whether you choose to fu se contemporary Bangkok, Hong Kong or Singapore with the laid-back beach culture of Langk awi, Bali or Phuket or whether you want to venture fur ther to the island dream that i s the Maldives or the gliering city of Dubai, the choice as always, is yours. And with a host of airlines link ing many of the major cities and resorts around South East A sia – connectivity couldn’t be easier. Over the next two pages, we have compiled a selection of Far East mu lti-centre holiday suggestions. Choose any of our featured hotels as part of your holiday — many of which also have special oers for Kuoni customers. Don’t forget that you can tailor ma ke your own holiday with Kuoni — please call and speak to one of our Personal Travel Experts . Singapore city skyline
Bangkok, Phuket & Singapore
Kuala Lumpur & Bali
Two contrasting Asian cities: one dynamic, commercial and always at the cutting edge; the other vibrant, authentic, and captivating. Choose this dream Far East city-combo which also includes the added indulgence of a relaxing beach break on the beautiful island of Phuket.
A jewel in the Indonesian archipelago, Bali has captivated and romanced travellers for hundreds of years with its inherent spirituality and utterly charming population. Enjoy sublime beaches, historic temples and a mountainous interior terraced with spectacular rice fields. A beguiling combination with Kuala Lumpur.
11 Nights From £1977 per person. Ref TM108.
8 Nights From £1308 per person. Ref KL083.
Bangkok & Maldives
Dubai, Bangkok & Phuket Rarely can two destinations within one itinerary contrast quite so much as Bangkok and the Maldives. Shopping and nightlife, bustle and culture, history and cuisine; Bangkok has to be one of the world’s most engaging cities. Whereas the Maldives – with each resort occupying its own private island – is the epitome of peace, tranquillity and escapism. 11 Nights From £1933 per person. Ref TM022.
The forever changing city of Dubai is a larger than life destination, offering world-class dining, spine-tingling adventure and excessive shopping and sight-seeing opportunities. Although a place of history and heritage, Bangkok is, like Dubai, very much a cit y of the 21st Century. End your holiday with a stay in the beach resort of Phuket, which is a fa milyfriendly hotspot and a fantastic getaway. 10 Nights From £1462 per person. Ref DX2572
IMPORTANT HOLIDAY INFORMATION: The price we confirm at the time of booking is the price we guarantee. Prices vary depending on the date you wish to travel and the elements included in your package. Please read p272-277 before you book your holiday. For further information and to tailor make your holiday, please call us or go to www.kuoni.co.uk for the best available price.
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Kuala Lumpur, Langkawi & Singapore
Singapore & Borneo
Since 1819, Singapore has stood at the heart of trade in South East Asia and remains a city of both the past and the future. With this combination, you can also experience the Malay peninsula’s other great city, Kuala Lumpur, as well as the island of Langkawi, a beautiful island that lies off the west coast of the Malay Peninsular.
Combine the buzzing city of Singapore with the unspoilt natural landscapes, white-sand beaches and fascinating wildlife of Borneo. Whether you participate in a wild trek, or visit a local sanctuary – the orangutans of Borneo are a discovery you’ll never forget! 7 Nights From £1865 per person. Ref SK062.
11 Nights From £1916 per person. Ref KL190.
Abu Dhabi & Phuket
Dubai & Vietnam Combine Abu Dhabi’s sublime beaches and world-class hotels with Phuket’s beautifully rugged, emerald island jutting out into the green waters of the Andaman Sea. Choose from a selection of accommodation to include family-friendly resorts, and secluded hotels – ideal for a couples getaway. 10 Nights From £1301 per person. Ref IO0876.
Experience the sights and splendours of Dubai’s city, then relax on the glorious sands of Jumeirah beach, before continuing your journey to Vietnam, whose cities and towns offer a spectrum of contrasting delights from French-colonial houses to Chinese temples and flavourful street food to high end restaurants. Sun worshipers can experience vibrant beach resorts and secluded luxury hotels with private beachfronts for tranquillity. 10 Nights From £1200 per person. Ref IO0874.
Singapore & Koh Samui
Hong Kong, Bangkok & Phuket Experience an array of colonial architecture along Singapore’s famous Orchard Road, dine in some of the city’s contemporary restaurants and shop in a plethora of modern malls before immersing yourself in the tranquil waters off the island of Koh Samui, Thailand. Far away from Thai city life, this island is a great choice for combining with a discovery of Singapore for the best of both worlds.
A city renowned for its gadgets and contemporary living, Hong Kong is a great location to combine with another of the Far East’s vibrant cities – Bangkok, offering a string of modern hotels, fine dining restaurants and a host of entertainment. Why not complete the fusion of two cities with the bustling beach resort of Phuket, hosting fantastic diving opportunities.
8 Nights From £1495 per person. Ref SK118.
10 Nights From £1890 per person. Ref AV049.
IMPORTANT HOLIDAY INFORMATION: The price we confirm at the time of booking is the price we guarantee. Prices vary depending on the date you wish to travel and the elements included in your package. Please read p272-277 before you book your holiday. For further information and to tailor make your holiday, please call us or go to www.kuoni.co.uk for the best available price.
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japan Forging a lead in the development of 21st Century tech nology yet faithfu lly holding onto its traditions and culture, t he nation of japan is both unique and enthral ling to behold. FLYING TIME
11½ hours.
TIME DIFFERENCE
VISA INFO
h End of March/early April: The annual Cherry Blossom season showcases Japan at its most colourful.
KEY EVENTS
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GMT +9 hours.
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08 Apr: Hana-Matsuri (Floral Festival) – People all over Japan gather to celebrate the birth of Buddha.
Visa not required for UK passport holders.
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CURRENCY
LANGUAGE
Japanese Yen.
17 May: Sanja Matsuri – A week of festivities including tea ceremonies, Shinto music and dance performances that climaxes with a procession of floats, portable shrines and people in traditional costume.
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Japanese.
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h Japan has a temperate climate, experiencing four distinct seasons. The summer months of June to August can be very hot, while in contrast the winter months of November to January are not only cold, but sometimes result in snowfall. The most desirable time to travel is spring. From March through until May the climate is at its most comfortable and you may even be fortunate enough to see the famous cherry trees in blossom in late March. June and July welcome the monsoon rainfalls.
WHEN TO GO
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01306 744307.
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Weather details are supplied as a guide only, see terms and conditions on p277. Whilst independent research on weather patterns may assist you in selecting the time of year that best suits your individual needs, for our opinion on where to go when, please see p266-267.
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We’ve searched the globe for Kuoni Authentic Experiences and here is just a small selection of what we oer. Add on experiences when booking your holiday to create perfect t ravel moments.
A guided coach tour is the most cost eective way to see some of Japan’s most famous aractions. Suitable for independent travellers, these exper iences require passengers to meet at a rendezvous point to board a coach or train a nd then make their own way back to their hotel aerwards. Most of these experiences operate on a regular basis and can easily be added to you r itinera ry.
Japan is renowned for having the best rail net work in the world and the highspeed Shinkansen, or ‘bul let train’, is an incredibly convenient, comfortable, and ecient way to travel across t he country. Travelling at 200 miles an hour these perfectly punctual trains can whisk you from Tokyo to Kyoto in just over two hours, and from there it is just over 1½ hours to Hiroshima. The Japan Rail Pa ss oers substantial savings and is denitely worth investing in if you plan on travelling around the country. Standard and rst class passes are avail able to book three months prior to travel (small deposit required) and these can be used on consecutive days for travel on all JR trai ns and a number of the bul let tra ins. The followi ng routes can be booked: Tokyo to Kyoto by bullet train Tokyo to Osaka by bullet train Tokyo to Hiroshima by bullet train Kyoto to Hiroshima by bullet train Osaka to Hiroshima by bullet train . . h
Discover the highlights of this beautiful imperial city with a morning or aernoon tour. Kyoto is regarded as the cultural heart of Japan and it boasts an abundance of temples, shrines a nd hidden treasures. Visit the UNESCOlisted Nijo Castle (closed Tuesday) and the famous K inkak uji Temple – a golden pavilion with a beautiful lakeside seing. Continue to the Imperial Palace (closed Saturday, Sunday and duri ng national holidays) or, alter natively, t he Kitano Tenmangu Shrine which is set in beautifu l gardens that bloom from February to March. £ ; & ; , & , . h h
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The Kokugikan Sumo Stadium in Ryogoku hosts three annual sumo tournaments which each run for 15 days. Seating over 10000 visitors the stad ium is the ideal place to enjoy t he atmosphere and excitement of Japan’s national sport. Dating back 2000 years, sumo has long been as sociated with t he Shinto religion and the modern-day sport honours a number of traditional ritual s including leg-stomping and clapping – a performance intending to aract good spirits and crush evil spirits. Watch the action in the ring unfold as the wrestlers engage in a bale of strength, speed, technique and guile with FM radios providing English commentar y. You wil l also v isit the Sumo Museum to see a number of historic exhibits.
Experience an authentic taste of the traditional culture of Kyoto and observe local life on this morning bicycle tour of the city. Ride through the charming backstreets and winding alleys a nd visit the famous Miyagawacho Geisha Quarters, where beautifully dressed women in traditional kimonos can still be seen, the charming winding Ishibei Koji Alley and the maiko district of Gion which is home to antique stores, silk shops and 17th Century tea houses. Visit the colourful Yasaka Jinja Shrine, cycle along the Shirakawa River’s charming willow-lined path and see the elegant Heian Jingu Shrine before nishing at Kyoto Station. £ - ; - ; , . h
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Towering at 12,388 feet, snow-capped Mount Fuji is Japan’s highest mountain and a tribute to its beauty. Depart Tokyo in the morning for your bus journey to the picturesque region of Mount Fuji. Stop at the visitor centre before driving up to the mountain’s 5th station, 2300 metres above sea level, for magnicent views. Continue to Kojiri to board a cruise on stunning Lake Ashi before riding the scenic Komagatake Ropeway for breathtaking views of Hakone National Park. Board the bullet train at Odawara Stat ion for your return journey to Tokyo. £ ; , - () & ; , . h h
Visit the former entertainment district of Asak usa on this aer noon tour. Drive past some of the area’s most famous sights - including the Imperial Palace Plaza, the National Diet Building, the elegant district of Ginza and the technology haven of Akihabar a – on the way to the 7th-Century Sensoji Temple. Browse the souvenir shops lining the Nakamise shopping distr ict which leads to the Tokyo’s oldest and most famous temple. Continue to the Skytree® – Tokyo’s newest landmark and, at 634 metres, t he world’s tallest tower. Enjoy incredible panoramic views over the city f rom the vertiginous Tembo Deck and on a clear day you can even see Mount Fuji. £ ; - & ; , h h
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call 01306 871033 / www.kuoni.co.uk / see your travel agent
Japan Japan’s unique c ulture and st art ling cont rast s make it a captivating holiday destination. From the ult ra-modern, high-tech capital of Tokyo to the a ncient imperial city of Kyoto; the spellbinding sight of Mount Fuji and the haunting history of Hiroshima, this rich country oers a wealth of vibrant cities, cultural treasures and natural beauty. The myriad ancient temples, shrines and trad itional geisha district s oer a fascinati ng glimpse into Japan’s rich histor y and heritage. Visit during late March or early April to enjoy the glorious cherry blossom season.
Mount Fuji
COUNRY GUIDE OYO A heaving city of dizzying dimensions and flashing neon lights where gleaming skyscrapers tower over a swirling sea of people but tranquil gardens and serene temples lie just around the corner, Tokyo launches an exhilarating assault on the senses. Technology stores spill over with the latest gadgets and Harajuku girls parade the latest eye-catching fashions, yet the city’s roots are firmly placed in history with ancient shrines and the world’s oldest continuous hereditary monarchy. Climb the Tokyo Skytree – the world’s tallest tower, for enchanting views over the city towards Mount Fuji; see the beautiful Sensoji Temple illuminated at night and spend a few yen to get your fortune told; or sing your heart out at one of the surprisingly addictive all-night karaoke bars. The city’s distinctive districts are easy to explore by public transport, which is renowned for being punctual and efficient and the famous bullet train whisks travellers across the country in record time. Tokyo is a shopping mecca offering everything from electronic goods and comic books to high-end fashion and traditional kimonos. Stroll along the tree-lined avenue of Omotesando to browse designer boutiques or head to the elegant
shopping district of Ginza which boasts department stores, boutiques and traditional shops as well as a number of galleries and cafés. The capital is also a gastronomic paradise with an array of dishes to tempt the taste buds. Traditional dishes include sushi and okonomiyaki whilst adventurous gourmands will delight at the selection of bizarre foods on offer such as locusts, octopus ice-cream and poisonous blowfish (fugu).
YOO The modern buildings and façades of the imperial city of Kyoto belie the hidden treasures that lie beyond. The former capital until 1867 and long regarded as the cultural heart of Japan, Kyoto boasts 17 UNESCO World Heritage Sites and a plethora of temples and shrines. The city is a proud guardian of its ancient traditions and its winding alleys lead to 17th Century teahouses, tranquil gardens and the famous geisha and maiko district of Gion. Explore Nijo Castle, where each step on the ‘nightingale floor’ omits a squeak designed to warn against intruder. If you want to immerse yourself in the culture, visit Kanikakuni – a former geisha house. Here, you can dress up in a kimono and learn about the history of this traditional form of entertainment.
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Despite its tragic pa st, Hiroshima has emerged from the dark cloud of the devastating 1945 nuclear bombing as a vibrant and thriving city that boasts tree-lined boulevards, fantastic museums, historic monuments, enchanting gardens and excellent cuisine. Dubbed the ‘City of Water’ due to the six rivers that flow through it, Hiroshima is famous for its delicious oysters and it is the gateway to the beautiful island of Miyajima, which is known as the ‘Island of Shrines’.
With so much to explore and experience a comprehensive tour can be the best way to discover Japan’s highlights. Our Journey through Japan tour combines all of the cities above, along with the scenic Mount Fuji region, the charming mountain town of Takayama and Mount Koya – the centre of Shingon Buddhism. Enjoy a traditional tea ceremony and the chance to stay in a ryokan – a traditional Japanese inn with tatami (straw mat flooring), futon bedding and rice paper sliding doors to experience an authentic taste of Japanese life as well as the country’s legendary hospitality.
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NORTH KOREA
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Takayama Kyoto
Hiroshima
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Nagano Tokyo Hakone
Osaka
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Park Hya, Tokyo
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Keio Plaza, Tokyo
Made famous in Lost in Translation , this luxury hotel fills the top 14 floors of the Shinkuku Park Tower, at the heart of the entertainment district. Relax in an oasis of calm and space and enjoy spectacular views over Tokyo as far as Mount Fuji, live jazz at the New York Grill & Bar and the exclusive Club On The Park – a superb spa and fitness centre featuring a 65ft indoor pool.
Rising 47 floors up, in the heart of Tokyo, this contemporary hotel is conveniently located close to the city’s shopping and entertainment district whilst Shinjuku Station is just a stone’s throw away. Facilities include an outdoor pool, a choice of dining venues and menus and a range of elegant bars with spectacular views of Tokyo’s striking skyline. 1436 rooms, 85 minutes from Narita airport, 8 restaurants, 2 coffee shops, 7 bars and lounges, swimming pool, fitness centre, complimentary shuttle bus to Tokyo Disneyland and Tokyo DisneySea Park.
178 rooms, 1¾ hours by bus or 80 minutes by train from Narita airport, 3 restaurants, 2 bars, indoor pool, spa, fitness centre. Price from £214 per person excl. meals (ref FE9750).
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Hya Regenc Kyoto
Price from £93 per person per night excl. meals.
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New Miyako Hotel, Kyoto
Modern and minimalist, this design hotel contrasts superbly with the ancient traditions of the city of Kyoto while still re taining a sense of Japanese charm. Sat adjacent to the Sanjusangendo temple, the hotel is well located for sightseeing, but also offers a peaceful retreat away from the bustling Gion district. Relax with a treatment or two at Riraku Spa and dine on authentic Japanese cuisine at Touzan.
Located directly opposite Kyoto Station with fantastic connections to the city’s sights and an excellent concierge service, this hotel offers comfort and convenience. Feast on local delicacies followed by delicious desserts and relax in the cosy bar after a busy day of sightseeing. A superb base for independent exploration of the region. 986 rooms, 2 hours from Kansai airport, 4 restaurants, café, bar, shop, beauty salon.
189 rooms, 2 hours from Kansai airport, 3 restaurants, terrace café, bar, spa, fitness centre.
Price from £67 per person per night excl. meals.
Price from £91 per person per night excl. meals.
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Hotel Granvia Hirosima
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Hotel New Hiroden, Hirosima
This comfortable hotel is directly connected to the JR Hiroshima Station and just a five minute walk from the tram station, making it an excellent base for city exploration. A range of dining options includes a steakhouse, Japanese and Chinese cuisine and the rooftop Sky Restaurant & Lounge which boasts panoramic views over the city. The Hiroshima Memorial Peace Park is just 20 minutes away by tram and Hiroshima Castle is a half-hour stroll away.
Set on the banks of the Kyobashi River in the heart of the city, just three minutes’ walk from the west of JR Hiroshima Station, the Hotel New Hiroden offers an excellent location. Just a half an hour walk from the Hiroshima Peace Memorial Museum and a ten minute stroll from the beautiful Shukkeien gardens, this hotel is a comfortable base from which to explore the city’s attractions. Facilities include a restaurant and bar. 256 rooms, 1 hour from Hiroshima airport, restaurant, bar, massage services.
403 rooms, 50 minutes from Hiroshima airport, 5 restaurants, bar. Price from £85 per person excl. meals.
Hiroshima
Price from £56 per person per night excl. meals.
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Highlights of Japan TOKYO, MOUNT FUJI, HAKONE, HIROSHIMA, MIYAJIMA ISLAND, KYOTO
Explore some of Japan’s most incredible highlights on this fascinating coach tour which journeys from the exhilarating capital, Tokyo, to the beautiful a ncient city of Kyoto, via breathtak ing Mount Fuji and haunting Hiroshima . Discover stunni ng temples and serene gardens, enjoy leisurely river cruises a nd experience the nation’s famous hospitalit y as you travel independently by coach and Japan’s renowned bullet trains.
YOUR IINRARY OUR URAION: NIGS DAY �: TOKYO h On arrival transfer to your hotel for a
three night stay. h Begin your tour of the capital’s highlights with a visit to the Tokyo Tower and enjoy stunning views of the city from the observatory. Continue to Happo-en Japanese Garden and take part in a traditional tea ceremony. See the imposing Imperial Palace before boarding a cruise up the Sumidagawa River to Asakusa. Walk along the shop-lined Nakamise walkway to the colourful Asakusa Kannon Temple – Tokyo’s largest and oldest Buddhist temple which dates back to 628. Disembark at Tokyo station. B, L.
DAY �: TOKYO
DAY �: TOKYO h Enjoy another full-day tour of the city.
Visit the Kotoku-in Temple which is renowned for its Great Buddha of Kamakura – an impressive bronze statue that stands at over 13 metres tall and dates back to the 13th Century. Proceed to the Hasedera Temple which is famous for its 11-faced statue of Kannon – the goddess of mercy – and the much-revered Tsurugaoka Hachimangu Shrine.
Continue to the beautifully landscaped gardens of Sankenien which feature a three-tiered pagoda, koifilled ponds and historic buildings including traditional tea houses. Stop at the iconic Yokohama Bay Bridge to enjoy views over Tokyo Bay. Disembark at either Shinjuku or Ginza. B, L. h FUJI & HAKONE h Venture out of the city to discover the seren e Mount Fuji area (approx. 2½ hours) on a tour. Stop at th e visitor’s centre before embarking on a drive up to the mountain’s 5th station, 2300 metres above sea level, for magnificent views. Board a cruise on stunning Lake Ashi before riding the aerial cableway up and down Mount Komagatake for breathtaking views of Hakone National Park. Overnight in Hakone. B, L.
DAY �: TOKYO
h KYOTO h Travel to the imperial city of Kyoto via the charming temple city of Na ra by highspeed bullet train. In Nara visit the Todaji Temple – the world’s largest wooden structure, to see the Great Buddha – the biggest statue in Japan. Explore Nara Deer Park, which covers 1250 lush acres and is home to over 1000 tame deer that will eat out of your hand. Finally visit Kasuga Taisha Shrine with its 3000 antique stone and bronze lanterns. B, L.
DAY �: HAKONE
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1 Cherry blossom season in Japan 2 Golden Pav ilion, Kyoto
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3 Tokyo 4 Bamboo gro ve, Kyoto 5 Bullet tra in and Mount Fu ji
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GUI RI RO £3895 per person 0 AN-27 AR 204 IG SASON (2 AR-0 U 204; 0 AUG- 204) RO £343
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NORTH KOREA
SOUTH KOREA Miyajima
SEA OF JA PA N
Kyoto
JA PA N
Mt Fuji
Hiroshima
Guide price in £ per person based on 2 people sharing for 8 nights incl. meal plan as detailed, economy ights on Emirates from London Gatwick and group transfers. Ref FE9554.
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PACIFIC OCEAN
U ARURS Weekly on Tuesday, Thursday and Sunday. NB h Black-out dates apply. Please note that this itinerary differs f rom the 2013 itinerary. Please visit www.kuoni.co.uk for details.
SOR This tour is escorted by a local English speaking guide from Days 2-7 (except on board the bullet train). Assistance is provided by our local representative on Days 1 and 8.
AOOAION 4 Star accommodation is used throughout.
N O NO MEALS h B=Breakfast, L=Lunch, D=Dinner. Meals only
included where indicated. TRAVEL TIPS h Please note that this tour involves independent travel on coaches and trains and passengers are expected to make their own way back to their hotel after any scheduled or independent sightseeing. Tipping is not expected in Japan and is done at your discretion h Children under 16 are not permitted h Visits may be omitted or substituted dependent on local traffic or weather conditions h Due to the number of steps around the main attractions this tour is unsuitable for those with walking difficulties. WHEN TO GO h Visit during cherry blossom season in mid March to early April. Autumn is also popular with clear sunny days and autumnal colouring on the maple trees.
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DAY �: KYOTO h Take a tour of Kyoto, a fascinating city
that was once Japan’s capital. Visit Nijo Castle, home to shotguns from the Tokugawa era, and the Golden Pavilion, which is adorned with gold leaves and contains sacred relics of Buddha. Next stroll through the Imperial Palace. You’ll also visit Heian Jingu Shrine, a partial replica of the Imperial Palace with stunning inner gardens and ponds; Sanjusangendi Temple with its 1001 life-size statues of Buddhist deity Kannon; and browse pottery shops along the quaint old lane leading to Kiyomizudera Temple before taking in sweeping city views. Overnight in Kyoto. B, L.
h TOKYO h Enjoy some free time to explore the city before early evening departure for Tokyo by bullet train. Overnight in Tokyo.
DAY �: KYOTO
DAY �: TOKYO h Transfer to the airport for your onward
UONI INSIR SARA BI, UONI ORIA & ROU ANAGR
journey. Alternatively, choose to extend your stay.
SAY ONGR
DAY �: KYOTO h Travel to Hiroshima by bullet train.
TOKYO
Discover the breathtaking island of Miyajima, a designated historic site where dramatic mountains blend with the sea and red-shrined architecture. This tranquil region is one of Japan’s ‘ Scenic Trio’ along with Matsushima in Miyagi Prefecture and Ama-no-hashidate in Kyoto. Next head to Hiroshima’s evocative Peace Memorial Park and museum which are located near the epicentre of a bomb area. Continue to the Atomic Bomb Museum before returning by train to Kyoto. B.
� NIGHTS FROM ���� PER PERSON REF FE����
Japan exceeded my expectations in so many ways. Tokyo is the most exciting capital city I have ever visited with incredible sightseeing, cuisine and views. Kyoto is just over two hour s away and what a contrast! It ’s much smaller, with literally thousands of Buddhist and Shinto temples all around the city and women strolling around wearing traditional kimonos.
IMPORTANT HOLIDAY INFORMATION: The price we confirm at the time of booking is the price we guarantee. Prices vary depending on the date you wish to travel and the elements included in your package. Please read p272-277 before you book your holiday. For further information and to tailor make your holiday, please call us or go to www.kuoni.co.uk for the best available price.
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Journey through Japan TOKYO, HAKONE, TAKAYAMA, KYOTO, HIROSHIMA, MOUNT KOYA, OSAKA
The classical iconic YR IIRRY regions of Japan form the framework for an unforgeable tour. R DRI: IGH As well as ex periencing vibrant city life, you will al so journey o the beaten track DAY �: TOKYO Upon arrival, transfer to your hotel for three nights. to experience some of this enchanting country’s lesser known traditional and DAY �: TOKYO Morning half-day tour of the city, visiting scenic villages, including the delightfully the Nakamise shopping street that leads up to Asakusa preserved 17th Century village of Takayama Kannon Temple, and the elegant Ginza shopping and and the UNESCO-listed 12th Centur y alpine entertainment district. Take a short drive through the Imperial Palace. Admire the amazing cityscape vistas from village of Shirakawago. atop the Tokyo City Observatory before an afternoon free
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for further exploration, relaxation or shopping. B. DAY �: TOKYO h Journey to Nikko (approx. 3½ h ours),
once a summer retreat for Japan’s Imperial leaders and the centre of Buddhist and Shinto worship for many centuries. Nikko offers unrivalled breathtaking mountain landscapes dotted with waterfalls, hot springs, lakes and the occasional monkey. Begin your exploration at the lavishly decorated Toshogu Shrine before driving up through the snaking Irohazaka pass into the heart of the mountains. En route stop by the 318-foot Kegon waterfall, arguably the most beautiful of the 48 waterfalls in Nikko and wander the forested shores of Lake Chuzenji. B.
volcano (approx. 2 hours). Visit the 5th Station of Mount Fuji before journeying 50 miles (approx. 2 hours) to Owakudani, a hot spring crater area formed by the last eruption of Mount Hakone 3000 years ago. Enjoy a leisurely cruise on Lake Ashi and a scenic trip on the Komagatake Ropeway. Stay overnight at the Palace Hakone hotel where you will have the option to experience a hot springs spa. B. DAY �: HAKONE h TAKAYAMA h Travel by train to the
beautifully preserved mountain town of Takayama. Enjoy a charming walking tour of the Old Town where a number of 17th Century merchant houses have survived and numerous traditional homes have been carefully preserved, including the Takayama Jinya, a lovingly restored centuries-old government house. Stroll along Kamisanomachi Street, Takayama’s most scenic town walkway. Stay at the Best Western Hotel Takayama for one night or alternatively upgrade and spend the night in a ‘ryokan’, a traditional Japanese inn. The ryokan option includes a traditional dinner. B. DAY �: TAKAYAMA h KYOTO h Morning visit to a colourful
local market before journeying through the Japanese Alps (approx. 4½ hours) to the well preserved 12th Century village of UNESCO-listed Shirakawago. Take a walk around the distinctively designed local architecture and continue to Kyoto by train (40 minutes) for three nights. B. DAY �: KYOTO h A full day of sightseeing includes visits
DAY �: TOKYO h HAKONE h This morning leave the
city and head to the tranquil and picturesque Mount Fuji region (approx. 2½ hours). Enjoy a drive along the Five Lakes region, one of the best locations from which to photograph this famous picture-postcard
to Nijo Castle, the UNESCO-listed Kiyomizu temple and Kinakakuji (Golden Pavilion). Enjoy a traditional tea ceremony – a series of carefully choreographed movements performed with grace and elegance – before returning to your hotel for an evening of leisure. B.
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1 Tea fields at the foot of Mount Fuji 2 City of Tok yo, Honshu
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3 Osaka, Honshu 4 Golden Pavilio n in Kyoto
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GID RI R £3994 per person R 4, 8 R 4 HIGH (6 3, 3 3) R £4 Guide price in £ per person based on 2 people sharing for 11 nights incl. meal plan as detailed, economy ights on Emirates from London Gatwick and group transfers. Ref FE9550.
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NORTH KOREA
SEA OF JA PA N
SOUTH KOREA Hiroshima
JA PA N
Takayama Kyoto Mt Koya
Mt Fuji
Tokyo Hakone
Osaka
PACIFIC OCEAN
DRR ���� h Oct 16, 23 ���� h Apr 01, 08 h Oct 07, 21
D W MEALS h B=Breakfast, D=Dinner. Meals only included
I I This tour is operated exclusively for Ku oni.
RD GR R This tour is escorted by an English-speaking local guide from Days 2-12, with assistance provided for your transfers on Days 1 and 12. 3
DI 4 Star accommodation is used throughout. Please note that accommodation at the Fukuchi Temple Lodge in Mount Koya on Day 10 is a Shukub o – a temple lodging with a traditional room with straw mat flooring, sliding doors and a shared bathroom. Temple lodgings offer a unique chance to experience the simple lifestyle of Japan’s Buddhist monks.
GR IZ
where indicated. TRAVEL TIPS h Tipping is not expected in Japan, and as such is done at your discretion h Children under 16 are not permitted on this tour h Local conditions may necessitate slight variations to the timings or visits of the tour itinerary h Due to the number of steps in and around the main attractions, this tour is unsuitable for those with walking difficulties. WHEN TO GO h Visit Japan at its most colour ful in mid March to early April during the cherry blossom season . Autumn is also popular with clear sunny days and beautiful autumnal colouring on the maple trees h In April and October Takayama celebrates ‘matsuri’, and the town is filled with colourful lanterns, with regular street processions to add to the magical flavour.
IR D & GRD RYOKAN UPGRADE h On Day 5 you have the option to
upgrade to a ‘ryokan’ (traditional Japanese inn) for the evening with dinner included. These inns are constructed using centuries old Japanese methods with tatami (straw mat flooring) futon bedding and rice paper sliding doors. Those staying in a ryokan will rejoin the group the following day. Price from £151 Ref FE9552.
GROUP SIZE h Maximum 14 passengers. MINIMUM NUMBERS h This tour is subject to
minimum numbers (see p273). 4
DAY �: KYOTO h Continue to Arashiyama, a pretty
district renowned for its stunning display of vibrant red and yellow maple trees in autum. Wander through the towering Sagano bamboo groves and cross the Togetsukyo Bridge. Also visit the Jojakkoji and Tenryuji temples before returning to Kyoto. This evening, enjoy a traditional Japanese dinner accompanied by a show. B, D.
Lodge in Mount Koya. Please note that this simple lodge only offers a shared bathroom. B, D. DAY ��: MOUNT KOYA h OSAKA h Morning tour of Mount
Koya including visits to the Okunoin temple, Kobo Daishi Mausoleum and the Karukayado temple. In the afternoon drive to Osaka for a one night stay. B.
DAY �: KYOTO h HIROSHIMA h Transfer to Kyoto station
DAY ��: OSAKA h For those with a later f light there is
and travel by train to Hiroshima for one night. Enjoy tours both here and on the beautiful island of Miyajima, a designated historic site with stunning mountains, tranquil sea and beautiful red shrines. Continue to Hiroshima’s Peace Memorial Park and museum, before returning to Kyoto by train. B
an optional half day tour of Osaka (extra cost). Visit the town’s iconic Osaka Castle and lively Kuromon market before strolling along Dotonbori Street. The afternoon is at leisure for some last minute shopping and amazing dining opportunities before transferring to the airport for your onward flight. Alternatively choose to extend your stay. B.
DAY ��: HIROSHIMA h MOUNT KOYA h Walk to Hiroshima
station and take the train to Shin-Osaka station, driving onwards to Mount Koya (approx. 3 hours). Visit exquisite architectural buildings at Daimon, The Principle Temple and Danjo Garan. Overnight stay at the Fukuchi Temple
Y GR
I IIDR Y BIDDB, I R R R Japan is a fascinating country and a truly unique travel destination. It somehow seems to balance its countless cultural treasures and unique traditions with the futuristic and modern buzz of the neon lit cities. Don’t miss a visit to majestic Mount Fuji to enjoy breathtaking views or a night in a Ryokan, a traditional inn, to fully experience Japan’s renowned hospitality and service.
TOKYO �PRE�STAY� � NIGHTS FROM ���� REF FE����
IMPORTANT HOLIDAY INFORMATION: The price we confirm at the time of booking is the price we guarantee. Prices vary depending on the date you wish to travel and the elements included in your package. Please read p272-277 before you book your holiday. For further information and to tailor make your holiday, please call us or go to www.kuoni.co.uk for the best available price.
266 mportant holday nformaton ► weather - best tme to go
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burma RANGOON YANGON BEST TiME TO GO
36 10 2 ✓✓
33 7 12 30 4 19 29 3 23 29 3 21 30 5 16 31 6 ✓
✓
✓
✓
✓
✓✓
7 31 6
3 31 8
✓✓✓
0
+7
13
YES
YES H/M/P/TN/T/Y
✓✓✓
malaysa BORNEO
30 6
5 30 6
3 31 8
2 32 8
4 32 7
9 31 6 11 31 7 10 31 6 10 31 6 11 31 6 13 31 6 12 30 6
+8
15¼
NO
EAST COAST RESORTS
28 6
9 29 7
5 30 7
5 32 8
4 32 7
4 32 7
5 32 7
5 31 6
6 31 6
7 30 6 12 29 4 25 23 4 24
+8
13½
NO
NO H/T/TN/P/M/TB**
KUALA LUMPUR
32 6
6 33 6
6 33 7
9 33 6 11 33 7
7 33 6
5 32 6
5 32 6
6 32 5
8 32 5 11 31 5 11 32 5 9
+8
12¾
NO
NO H/T/TN/P/M/TB**
LANGKAWI
33 9
1 33 9
1 33 8
4 32 9
9 31 8
3
+8
13½
NO
NO H/T/TN/P/M/TB**
PENANG
32 8
3 32 8 3 32 8 6 32 7 9 32 7 8 31 7 7 31 7 8 31 6 10 30 5 14 30 5 15 31 6 9 31 7
4
+8
13¼
NO
NO H/T/TN/P/M/TB**
2
+7
12¾
YES
YES H/M/P/TN/T/Y
3 31 13 0
+7
12¾
YES
YES H/T/TN/P/M
+7
13¾
YES
YES H/T/TN/P/M
YES H/T/TN/P/M/TB**
✓✓
BEST TiME TO GO
✓✓✓
✓✓✓
✓✓✓
8 31 6 10 31 6 ✓✓✓
✓✓✓
9 31 6 10 30 7 12 30 4 12 30 5 14 30 6 ✓✓✓
✓✓✓
✓✓✓
✓✓
✓✓
9
NO H/T/TN/P/M/TB**
✓✓
ndochna CAMBOdIA – PHNOM PENH
31 9
0 33 9
0 34 9
2 35 8
3 34 7
5 33 6
6 32 6
7 32 6
6 31 5
CAMBOdIA – SIEM REAP
32
0 33 9
0 35 9
1 36 8
2 35 7
7 34 6
9 33 6
9 32 6
6 32 5 11 31 7 10 31 8
BEST TiME TO GO
LAOS – LUANG PRABANG BEST TiME TO GO
9
✓✓✓
28 5 ✓✓✓
✓✓✓
1 32 6 ✓✓✓
✓✓✓
1 34 6 ✓✓✓
✓✓
1 36 5 ✓✓
✓✓
4 35 5 ✓✓
✓✓
6 34 5 ✓✓
✓✓
6 32 4 ✓✓
✓✓
✓
9 32 4 12 33 6 ✓✓
✓
9 31 7 10 30 8 ✓✓
6 32 7 ✓✓
✓✓✓
3 29 5 ✓✓✓
5 30 9 ✓ ✓✓
1 27 4
vIETNAM – CON dAO
28
6
0 28 7
0 30 6
0 31 7
2 31 6
9 31 5 12 30 5 10 30 5 13 30 5 13 29 5 12 29 5
vIETNAM – dANANG
25 7
4 26 7
1 28 7
1 30 7
1 31 7
3 32 5
3 30 6
vIETNAM – HANOI
20 1
1 21 1
1 23 1
1 28 2
3 32 4
8 33 5
9 33 5 13 32 4 14 31 4 10 29 4
vIETNAM – HOI AN
25 7
3 27 7
2 28 7
1 31 7
2 33 7
3 34 5
4 33 6
vIETNAM – HO CHI MINH CITY
32
5
1 33 6
0 35 5
1 35 6
2 34 4
9 33 4 13 33 4 12 32 5 11 32 5 13 32 4 11 32 4
vIETNAM – HUÉ
24 7
7 25 7
3 27 7
4 30 7
2 33 7
4 34 5
vIETNAM – MUI NE
28 5
0 29 6 0 31 6 0 32 6 1 32 5 6 33 5 6 31 5 8 31 5 7 31 5 8 30 4 7 29 4 2 29 5
vIETNAM – NHA TRANG
27 6
2 27 7
BEST TiME TO GO
✓✓✓
✓✓✓
1 34 7 ✓✓✓
1 30 7 ✓✓✓
2 31 6 ✓✓
2 34 5 ✓✓
3 34 6
4 30 5
5 33 5
3 34 5
1
✓✓✓
7 28 5
2
+7
13¼
YES
4 30 6 12 28 6 22 27 6 13 25 7
9
+7
12½
YES
YES H/T/TN/P/M/TB**
2 22 2
1
+7
11¼
YES
YES H/T/TN/P/M/TB**
6 31 6 13 29 6 18 27 6 14 25 7
7
+7
13½
YES
YES H/T/TN/P/M/TB**
2
+7
12¼
YES
YES H/T/TN/P/M/TB**
+7
12½
YES
YES H/T/TN/P/M/TB**
1
+7
12¼
YES
YES H/T/TN/P/M/TB**
7
+7
13
YES
YES H/T/TN/P/M/TB**
4 26 3
4 31 4
5 31 6 14 29 6 24 26 7 24 24 7 13
2 32 5
2 32 5
2 31 6
✓
✓
✓
6 30 5 13 29 5 13 28 6 ✓
✓✓
✓✓
mportant holday nformaton ► weather ► best tme to go 267
JAN
japan
FEB
°C
KYOTO
8
3
3
TOKYO
10
6
2
9
APR
°C
MAY
°C
JUN
°C
JUL
°C
AUG
°C
SEP
°C
OCT
°C
NOV
°C
DEC
°C
gmt + or -
°C
vsas vsas outbound requred requred flyng for brtsh for rsh hours passport passport holders holders
recommended vaccnatons
4
3
12 5
5
19 6
6
24 6
6
27 5
9
31 5
9
32 6
7
28 4
8
22 5
5
16 4
3
11 4
3
+9
11¾
NO
NO TN/P
10 5
2
13 5
4
18 5
5
23 6
5
25 4
7
29 4
5
31 6
6
27 4
7
21 4
6
17 4
4
12 5
2
+9
11½
NO
NO TN/P
✓
BEST TiME TO GO
MAR
°C
✓✓
✓✓✓
✓✓✓
✓✓
✓✓
✓
✓✓
✓✓
✓✓✓
✓✓✓
✓
chna CHINA – BEIJING
2
6
0
4
6
0
11 8
0
20 8
1
26 9
1
30 9
3
31 7
7
30 7
7
26 8
2
19 7
1
CHINA – CHENGdE
-9
5
0
-6
5
0
2
0
12 7
1
18 8
2
22 8
3
24 7
6
23 7
5
17 8
2
10 7
1
CHINA – CHENGdU CHINA – HONG KONG CHINA – LIJIANG
0
3
6
0
+8
10
YES
YES H/T/TN/P/M/TB**
0
-8
5
0
+8
10
YES
YES H/T/TN/P/M/TB**
10 2
0 11 2 0 16 3 1 22 4 2 26 4 3 28 4 4 30 5 9 30 5 9 25 3 5 21 2 2 16 2 1 11 2
0
+8
10
YES
YES H/T/TN/P/M/TB**
19
5
1 19 3
2 21 3
3 25 4
6 29 5 12 30 5 15 31 7 13 31 7 16 30 6 12 28 6
6 24 6
1 21 6
1
+8
11¾
NO
NO H/T/TN/P
6
7
1
0
1
2
1
0
7
0
+8
10
YES
YES H/T/TN/P/M/TB** YES H/T/TN/P/M/TB**
8
8
7
10 8
13 8
17 7
7
18 5
9
17 6
8
16 6
6
16 6
3
13 5
10 6 0
9
5
6
6
22 4
7 23 4 7 25 5 7 17 6 8 28 7 10 28 7 10 29 8 8 29 7 7 17 7 6 27 6 7 26 5 7 24 5
6
+8
10
YES
CHINA – SHANGHAI
8
4
2
9
4
2
13
5
3
19
5
4
24
6
5
27
5
6
32 7
5
32 8
5
27 5
6
22 5
2
17 5
2
11 5
1
+8
11¼
YES
YES
CHINA – XI’AN
5
4
0
8
4
0
14 5
1
20 5
2
26 6
3
32 7
2
32 7
4
31 7
3
25 5
4
19 4
3
12 4
1
6
0
+8
10
YES
YES H/T/TN/P/M/TB**
+8
13
NO††
4
+8
1 3¾
N O† †† NO †† † H/T/TN/P
5 33 5 10 31 4 17 31 4 17 31 4 14 31 5 8 31 5 6 30 5 3
+8
1 3¾
N O† †† NO †† † H/T/TN/P
CHINA – SANYA
✓
BEST TiME TO GO
✓
✓✓
✓✓✓
✓✓✓
✓✓
✓✓
✓✓
✓✓✓
✓✓✓
✓✓
4
H/T/TN/P/M/TB**
✓
sngapore 30 6
SINGAPORE
8 31 6 6 31 6 7 32 6 6 32 6 6 31 6 6 31 6 6 31 6 6 31 5 7 31 5 7 31 4 10 30 4 12
✓✓
BEST TiME TO GO
✓✓
✓✓
✓✓✓
✓✓✓
✓✓✓
✓✓✓
✓✓✓
✓✓
✓✓
✓
NO H/T/TN/P
✓
phlppnes CEBU
29 6
MANILA
30 6 1 31 7 1 33 7 1 34 9 1 3 4 7 ✓✓✓
BEST TiME TO GO
3
31 6
2
✓✓✓
31 7
2
✓✓✓
33 8
1
✓✓✓
33
8
✓✓✓
2
32 6
6
✓
31 6
6
✓
31 6
5
✓
31 6
7
31 6
✓
6
✓
31 6
5
✓
30 6 ✓✓
ndonesa 31 5
BALI
✓✓
BEST TiME TO GO
9 31 6 11 31 6 8 31 8 5 31 8 4 30 8 2 30 9 1 30 10 0 31 10 0 31 10 1 31 9 2 31 5 ✓✓
✓✓
�������
°C
‡
= = = =
✓✓
✓✓
✓✓✓
✓✓✓
✓✓✓
✓✓✓
† ††
= =
✓✓✓
6
visa issue by Kuoni visa not require except for stays of oer 30 ays if arriing by air an ali only for 15 ays if arriing oer lan
H P T TN Y
= = = = =
Hepatitis A Polio Typhoi Tetanus Yellow Feer
M
=
ME = TB** =
Recommene accinations are correct at the time of print. It is essential to check with your GP for up to ate accination requirements. ���� ���� �� ��
✓✓✓
Best Time to Go
✓✓
+8
15¼
YES
YES H/T/TN/P/M/TB**
✓✓
vaccnatons
�����
Aerage aily maximum Centigrae temperatures Aerage aily sunshine hours (this oes not reflect hours of aylight) Aerage monthly rainfall (if higher than 0.5”) data not aailable
✓✓✓
Goo Time to Go
✓
Off season, but trael is still possible
Malaria; (M) = require for some parts of the country Meningitis Tuberculosis for chilren only
268 I IORIO
Gatwi Airport
www.kuoni.co.uk
Maneer Airport
London Gatwick is the second largest airport in the UK, serving around million passengers a year. It’s ambition is to be ‘London’s Airport of Choice’, and over the past three years, Gatwick has been transforming the airport through a £. billion investment programme to improve the passenger experience to, through and from the airport. The delivery of speedier check-in and security processes for passengers and the introduction of tailored services that better meet the needs of dierent types of travellers are just a few of the reasons why airlines and passengers are choosing to y from Gatwick.
What to see while you’re here With famous stores and designer brands, shopping is always a rewarding experience at the airport. You’ll really be spoilt for choice when it comes to eating and drinking, too. With a choice of famous name restaurants, bars and coee shops, you can sit down to a gourmet meal, a delicious snack or relax with a glass of ne wine or cup of fresh coee. And if you simply want to complete your business or unwind before you board your ight, you can ‘escape the crowds’ by booking into a Gatwick lounge and enjoying complimentary drinks, snacks, newspapers and magazines. Direct Access into Central London With excellent trac links, Gatwick is the most convenient of all London airports, if you are travelling by train - with a journey time of just minutes from London Victoria and London Bridge, the very heart of central London. Attracting new airlines Gatwick serves more than destinations in countries so you really can see the world from Gatwick Airport. You can y non-stop direct to destinations including the Maldives, Mauritius, Sri Lanka, the Caribbean, Dubai and USA, as well as numerous destinations in Europe. Over the past year, Gatwick has expanded with new routes into Asia providing convenient non-stop direct connections between London and Vietnam, Thailand and China.
Escape from the busy environment of the Manchester terminal and relax in the exclusive Escape Lounge in terminals , and . Also take advantage of Fast Track, a new dedicated channel to enable you to y through security and reach the departure lounge more quickly. It takes away all the stress from this aspect of the airport journey, aording you more time to shop, eat or relax at your leisure. the perfect way to start your trip in style from the very beginning. Terminal Escape Lounge
O Complimentary alcoholic and soft drinks h Complimentary hot and cold food Free WiFi h Hot desk area, equipped with internet enabled computers h An opportunity to relax before you fly in the snug area h Complimentary newspapers and magazines h Nintendo Wii h h
O Features include: h Complimentary alcoholic and soft drinks h Complimentary hot and cold food h Free WiFi h Dedicated study area, equipped with internet enabled computers h Comfortable surroundings h Complimentary newspapers and magazines
O Features include: h Complimentary alcoholic and soft drinks h Complimentary hot and cold food h Free WiFi h Hot desk area, equipped with internet enabled computers h Complimentary newspapers and magazines h Comfortable surroundings Lounge and Fast Track from £.
NB: No children under allowed in any of the Escape lounges.
No.1 Traveller The award-winning No. Traveller lounges oer you a quiet haven away from the busy terminal and panoramic views across the runway. With lounges at Gatwick North and South terminal, Heathrow Terminal and Birmingham, you can relax in a No. lounge whilst you wait for your ight. Why not get your holiday started before you take o? Kuoni can oer you a range of lounge experiences to suit your requirements. Why not treat yourself just because you are going on holiday or if you are travelling for a special occasion upgrade to a champagne package?
Standard Lounge Pass (from £.) includes complimentary food and drink, Wi-Fi, Cinema* area and a selection of daily newspapers. Kuoni Exclusive Oer, pre-book your spa treatment for a £5 discount. Call 8442 64 64 4 and quote your Kuoni booking reference. Key features: h Fully-tended bar offering complimentary wine, beer, spirits and soft drinks (champagne and cocktails are available at an additional charge) h Complimentary Pantry Table, with freshly-prepared options for breakfast and lunch, help yourself to all of these whilst you’re in the lounge h Bistro food; choose a hot option from a menu of freshly-prepared light dishes h Enjoy complimentary Wi-Fi and a wide selection of newspapers and magazines to keep you up to speed with the latest news and events around the world h Keep the family entertained in the Cinema (available at No. Traveller’s larger lounges), at the in-lounge computers and iMacs or games room h A la Carte menu – for something more substantial you can order a dish from the menu** h Travel Spa*; offering a range of treatments including massages, facials and manicures** Upgrade your stay in a No.1 Traveller lounge Celebrating a birthday, anniversary or just getting in the holiday mood? A No. Traveller champagne upgrade package is the perfect way to treat yourself – ask your agent for details.
* Lounge features and spa treatments may dier slightly between terminals. **An additional cost applies.
Birmingham Airport Birmingham Airport is the UK’s third largest airport outside London, and the UK’s seventh largest overall, handling some nine million passengers a year. Birmingham currently serves direct scheduled & charter routes and offers an additional possible connections worldwide. This gives passengers a choice of direct or one-stop flights. For flights, Birmingham will offer an extended runway of m to accommodate direct flights to and from the Far East and West Coast USA. From , a new state-of-the-art Control Tower will be operational.
Enjoy your time at the Airport Following the new terminal development, Birmingham Airport now boasts state-ofthe-art security lanes, a dedicated fast track security lane, one of Europe’s largest walk through World Duty Free stores, a Champagne bar and high street fashion brands like Next, JD Sports, Accessorize and Superdry. With all of this to enjoy, you can shop and relax to your heart’s content before your holiday break. Accessibility Birmingham Airport also offers easy on-site parking facilities, including Valet parking, Long Stay and a three short stay multi-storey car parks next to the terminal. All car park facilities are within minutes walk of the terminal building. With great transport connections to national motorway and an on-site mainline train station connecting the Airport to Birmingham city centre in minutes and London Euston in minutes, it is the perfect choice for your next holiday. Find out more about Birmingham Airport at www.birminghamairport.co.uk or on Twitter at bhx_official.
I IORIO 269
a
EVA Air
EVA Air is the ying choice to Thailand with daily ight s from London Heathrow to Bangkok and codeshare ights with Bang kok Airways to Koh Samui, Phuket and Chiang Mai. With EVA Air, international travellers receive exceptional service, including audio video on-demand in every seat.
RO R
I
EVA Air’s Business Class ensures you have a relaxing start to your holiday, with dedicated check-in desks and complimentary lounge access. Onboard you can relax in your fully lie flat seat offering an amazing 82" seat pitch and 21-25" seat width. Your luxurious seat is fully equipped with a simple to use control unit with fingertip operation, so you can easily adjust your seat to the contours of your body. Whilst soft lighting and a spacious interior creates a relaxed atmosphere ideal for stressfree flights.
EVA Air’s Elite Class offers an enhanced premium economy service. With just 63 seats in this cabin, it’s an exclusive way to travel. A 38" seat pitch with 25KG baggage allowance, enhanced meal services, shape-memory seats and adjustable headrests, luxurious pillows and quilts make travel more comfortable. An easy to use interactive entertainment system allows you to access news, high-quality audio and video and computer games.
EVA Air’s emphasis on service and quality continues, with the highest possible class of cuisine and tableware offered onboard. Using the finest ingredients from all over the world, enjoy a wide range of dishes in addition to fine appetisers, soups, desserts and a salad bar. Passengers can also enjoy complimentary wines and beverages, and prebook a wider selection of meals online.
OO
Elite Class Upgrade from £223 supplement one-way pp*
EVA Air’s economy class cabin offers a wide range of meals and comfortable seats plus personal touch-screen video on demand programming, offering a range of entertainment options that will ensure your hours in the sky will simply race by.
* Upgrade based on return flights to Bangkok.
Premium Laurel Upgrade from £986 supplement one-way pp*
Bangkok Airways
Bangkok Airways oers ights across Asia from its hub in Bangkok. With a modern eet of aircra and a personal service both in the air and on the ground including lounge access for all passengers.
Bangkok Airways flies from Bangkok to 9 destinations in Thailand and 9 in South East Asia and is the only airline in Thailand offering direct services from Koh Samui to Hong Kong, Singapore, Bangkok, Phuket, Krabi, Chiang Mai and Pattaya. Whether you want to relax on a beautiful Thai beach, explore the culture throughout Thailand and across Asia or twin your holiday with the Maldives, Bangkok Airways offers the flexibility to do it all. Priding itself on trust, commitment, care and knowledge, Bangkok Airways is truly Asia’s boutique airline.
Business Class Upgrade available on request per person one-way on selected rentals.
In Business Class you can take advantage of a dedicated check in counter ensuring your journey starts with ease. Before your flight relax in style in your dedicated business class lounge*, the Blue Ribbon Club designed for maximum comfort and convenience. Enjoy complimentary hot meals, snacks and refreshments, a quiet library and a personal shower room. Onboard enjoy great hospitality and an exclusive service including high quality food with both Western and Asian choices.
* Available at Bangkok Airport.
OO Relax before boarding your flight with boutique lounges available to all passengers at Bangkok Airport, enjoy complimentary snacks including hot and cold drinks, free internet access plus a kids corner for the children. Once onboard a full meal ser vice is available, with choices ranging from salads and noodle dishes to a fresh roll or pastry depending on the length of your flight.
Malaysia Airlines Celebrating 40 years of Malaysian Hospitality, the airline joined a select group of airlines to gain a fivestar rating from SKYTRA X along with awards for ‘Best Signature Meal’ and ‘World’s Best Cabin Crew’.
Malaysia Airl ines provides a multi award winning premium service to more than 70 destinations worldwide and runs two daily A380 ights from London to Kuala Lumpur, oering the perfect gateway to acce ss onward points to Malaysia and the Far East.
As you would expect f rom an award-winning carrier, flying First Class with Malaysia Airlines’ new A380 is an experience to savour. Once on board, sit, sleep or stretch out in your 40” wide comfortable seat with a generous pitch of 89”, which converts into a full flat bed. And check-out its Chef-on-Call, a pre-flight order service made exclusively for the airline’s esteemed First and Business Class passengers. First Class Upgrade from £3205 supplement one-way pp* On board Malaysia Airlines’ Business Class cabin, exceptional service and five-star amenities meet to make travelling a real treat. The Business Class seats on
the new A380 aircraft are designed with generous leg-room with a seat pitch of 74” featuring full flat beds so you can rest and enjoy unparalleled privacy throughout the journey. Business Class Upgrade from £1473 supplement one-way pp* The Economy class seats with an 18-inch seat width and recline of 6 inches, have a seat pitch of 32 inches and individual IFE wide screens measuring 10.6 inches. Enjoy over 100 hours of on demand high quality, highly engaging entertainment onboard, from the latest blockbusters to popular TV shows, to multi-player games and critically acclaimed album releases.
* Upgrade based on return flights from Bangkok to Kuala Lumpur.
270 I IORIO RR IRI
www.kuoni.co.uk
h
Briti Airways IR Your First experience begins before you board. First lounges* are elegant and calm, a perfect escape to enjoy refreshments. On board, your suite is your sanctuary in the sky, a discreetly serviced and smartly equipped haven. Choose from the à la ca rte menu and your meal will be prepared to order. First Class upgrade available on request pp one-way**
OI -I & -I IO Check in online from 24 hours before your flight departs to minimise queuing at the airport. You can even select your preferred seat and print your boarding pass. h If you don’t have online access, save time by using a Check-in kiosk*** at the airport, giving you the same seating and boarding pass options as our online check-in service. h Afterwards, make the most of your free time by leaving your baggage at a Bag Drop.**** h
OR British Airways has the UK’s largest eet of aircras a nd oers an incredibly wideranging ight network around the globe. Kuoni has worked in close partnersh ip with British Airways for many years and we are delighted to continue promoting British Airways’ reassuringly professional services into 2014.
Choosing Club World means travelling in comfort. Dedicated Departure lounges and a n Elemis Travel Spa*** are designed to give you choice before your flight, whether you wish to dine or be pampered. The Club World seats are bigger, wider and more comfortable than ever and you can guarantee complete relaxation in any position. Local and international cuisine is served, along with a dedicated wine cellar. And if you are still peckish, help yourself to healthy snacks and tasty treats from the Club Kitchen.
RI 5
Club World upgrade from £918 pp one-way**
RIO I
OR RR
British Airways UK domestic connections are available for a supplement from Manchester, Glasgow, Edinburgh, Newcastle and Aberdeen.
World Traveller Plus offers a separate, smaller environment with a maximum of six rows providing you with a more relaxing and peaceful journey. Unwind in the comfort of extra legroom and an improved, wider seat. For your main meal, choose from a menu offering two Club World meal options, served to you in white china crockery with metal cutlery and linen napkins (available on flights to and f rom London Heathrow). Two USB ports and an RCA por t allow you to enjoy greater entertainment flexibility on a 60% larger touchscreen.
Designed specifically to provide a seamless flow through the airport, Terminal 5 will help you travel in style. As you drift through the modern terminal you will discover over 100 retail stores, boutiques and restaurants. Transferring through Terminal 5 is quick and easy with flight connections conveniently located in the heart of the terminal to help you meet your onward flight with minimum fuss.
* Dedicated lounges are available at selected airports ** Upgrade based on return flights to Bangkok. *** Available on selected routes. **** Available at selected airports.
World Traveller Plus upgrade from £199 pp one-way**
Emirates IR
Multi award-winning Emirates operates a remarkable 112 direct flights a week connecting Heathrow, London Gatwick, Birmingham, Ma nchester, Newcastle and Glasgow with Dubai and onwards to a growing network of over 130 destinations across 6 continents. With Emirates, your holiday starts the moment you step onboard with award-winning service and inf light entertainment in every class.
Flying Emirates First Class you will experience the highest quality of excellence enhanced by style and sophistication. With wide aisles and an airy environment you will arrive at your destination feeling refreshed. Experience First Class Private Suites, with up to 90” seat pitch, dedicated Shower Spas and an onboard L ounge on the Emirates A380, operating on selected flights from Heathrow and Manchester to Dubai and beyond. Personalise every part of your First Class experience, from adjusting your seat to choosing from as many as 1,400 channels of on demand entertainment with ice, Emirates’ award-winning inflight entertainment system. Five sta r, gourmet cuisine, a wide selection of wines, 50kg baggage allowance and complimentary Chauffeur-drive* and lounge access round off the Emirates First Class Experience.
Dedicated Emirates Lounges are available at Heathrow, London Gatwick, Manchester, Birmingham and Dubai, as well as Auckland, Bangkok, B eijing, Brisbane, Delhi, Hong Kong, Johannesburg, Kuala Lumpur, Melbourne, Mumbai, Perth, Shanghai, Singapore and Sydney. Emirates also offers access to partner lounges for First Class, Business Class and Skywards Gold passengers at over 50 international airports.
OO Emirates Economy Class is designed to give you more room, more comfort and better service for an all-round better flight. Complimentary beverages, superb multicourse meals, individual seat back T Vs with up to 1400 channels on demand, complimentary advance seat selection and 30kg baggage allowance are just some of the benefits of flying Emirates.
First Class Upgrade from £1908 supplement one-way pp**
I Emirates Business Class provides the ideal environment, whether you choose to work or relax onboard. The experience starts with Emirates’ award-winning service with multilingual cabin crew on hand to ensure that you have everything you need throughout the flight. When it’s time to relax, flat be d seats provide plenty of room to spread out and get comfortable. Emirates endeavours to provide all of the services and amenities you need to arrive refreshed and ready for the rest of your journey. In addition, Business Class passengers c an enjoy complimentary Chauffeur-drive*, lounge acc ess and 40kg baggage allowance as standard. Business Class Upgrade from £1287 supplement one-way pp**
* 70-mile Chauffeur-drive radius applies ** Upgrade based on return flights to Bangkok.
I IORIO 271
THAI Airways
Qatar Airways
Departures from Heathrow THAI Airways offer two non stop flights a day between the UK and Bangkok as well as onward connections throughout Thailand and the Far East. Passengers in all classes can sit back and enjoy THAI Airways’ renowned service and hospitality.
Departures from Heathrow and Manchester Awarded ‘World’s Best Airline’ in and , Qatar Airways is one of the fastest growing airlines operating flights to over destinations worldwide, via Doha.
Passengers in Royal Silk (Business class) on long haul flights can take advantage of newly installed shell seats offering 60 inches of stretch-out space with 170 degrees of recline for sleeping. The interactive Audio Video On Demand entertainment system offers over 100 channels of movies, music, information and games.
Business Class passengers enjoy up to 76” fully flat beds, ‘His or Hers’ Ferragamo Attimo amenity kits, award-winning fine wines and menu created by world-renowned chefs. Business and First Class pa ssengers experience the luxury of the new Premium Lounge at London Heathrow and when travelling through Doha, experience the world’s only dedicated passenger terminal, offering special privileges and world class amenities.
THAI Airways has given Economy Class travellers just as much attention when it comes to comfort and satisfaction with an optimum pitch available on international flights of 34 inches, one of the highest in the industry.
Economy Class passengers enjoy one of the world’s most generous seat pitches of up to 34", 5-star dining with complimentary beverages and personal 10.6” personal touch-screen TV with over 1000 entertainment options on demand.
Royal Silk (Business class) upgrade f rom £768 supplement one-way pp* *Upgrade based on return flights to Bangkok.
Business Class upgrade from £1067 supplement one-way pp* * Upgrade based on return flights to Bangkok.
Virgin Atlantic
Vietnam Airlines
Departures from Heathrow For over 28 years, Virgin Atlantic has been one of the world’s leading long haul airlines, annually flying over six million passengers to more than 30 of the world’s most amazing destinations.
Departures from Gatwick Vietnam Airlines, the national airline of Vietnam became the first to operate a direct service from the UK to Vietnam in 20 11, Flying to Hanoi and Ho Chi Minh City, they offer strong domestic connections through Vietnam, Cambodia and L aos.
Fly Virgin Atlantic Premium Economy and enjoy dedicated check in an d priority boarding, a preflight glass of bubbly, your choice of three tasty meals, and an af ter dinner liqueur. On landing, you’re one of the first off the plane, and because your bags have priority tags, they’ll be some of the first off the plane too.
With a 60” seat pitch and 150° recline, Business Class seats come equipped with a personal TV screen so you can relax and arrive feeling fresh. A Vietnamese menu is complemented with a selection of fine wines and beverages. Seats in Economy Deluxe Class offer a 38” seat pitch with a generous recline-angle and come equipped with personal seat back TV screens. Enjoy a choice of Asian or Western style meals and complimentary beverage service.
Virgin Atlantic believes there should be pleasure in flying, which is why they created Upper Class. Stretch out in your limo* and then relax in the Clubhouse**. Once aboard enjoy a brasserie style Upper Class meal experience, make new friends at the onboard bar, then when it’s time to sleep, stretch out on one of the longest, most comfortable fully flat beds in business class.
Business Class upgrade from £439 supplement one-way pp* Economy Deluxe Class upgrade from £199 supplement one-way pp*
*Upgrade based on return flights to Ho Chi Minh City. *Chauffeur driven car service available at most destinations with selected Upper Class fares (J, D, I & C class). Mileage restrictions apply. **Lounge facilities vary at each destination. Upper Class upgrade from £144 3 supplement one-way pp* Premium Economy upgrade from £277 supplement one -way pp*
*Upgrade based on return flights to Hong Kong.
Singapore Airlines
Etihad Airways
Departures from Heathrow and Manchester Singapore Airlines brings you travel in a new light, with the next generation of cabin products, designed to be the new industry standards for premium air travel. More space and intelligent features, gives you more comfort than ever before.
Departures from Heathrow and Manchester The World’s Leading Airline* for the fourth year running offers convenient connections via Abu Dhabi to more than 80 destinations including Sri Lanka, Indian Ocean, Thailand, Malaysia and Australia. Etihad flies three times a day from London Heathrow and twice from Manchester to Abu Dhabi and beyond on its fleet of luxurious new aircraft.
Singapore Airlines Business Class is the epitome of business class travel. Combined with the Airline’s trademark Asian hospitality and world-renowned service the new Business Class is the most spacious the world ha s ever seen, with the largest seat and bed in its class (34” wide). From roomier seats to the widest choice of on demand entertainment options, Singapore Airlines Economy Class offers spectacular new features that ensure travelling is more pleasurable than ever. In-flight entertainment offers movies, over TV and Audio channels, over music albums and over games. Business Class upgrade from £1644 one-way* *Upgrade based on return flights to Singapore.
Enjoy more choice in Coral Economy Class, stretch out on a truly f lat bed in Pearl Business, or relax in your very own private personal suites in Diamond Class. Pearl Business and Diamond First passengers also enjoy lounge facilities with 5-star fine dining as well as a premium limousine service. Pearl Business upgrade from £1104 supplement one-way pp** *29, 21, 211, 212 World Travel Awards **Upgrade based on return flights to Bangkok.
272 important holiday information ► booking conditions
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Important Holiday Information The following terms and conditions (‘booking conditions’) form the basis of your contract with Kuoni Travel Limited. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them. Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to ‘holiday’, ‘booking’, ‘contract’, ‘package’, ‘tour’ or ‘arrangements’ mean such holiday arrangements unless otherwise stated . In these booking conditions, ‘you’ and ‘your’ means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and ‘lead name’ means the person who makes the booking. ‘We’, ‘us’ and ‘our’ means Kuoni Travel Limited.
before you book 1.1 choosing your holiday The holidays contained within this brochure are for departures between 01 September 2013 and 31 December 2014. We hope that your Kuoni holiday will live up to your expectations so it is very important that you choose the right holiday for you. Space in our brochures to give detailed information is limited but there is more information online at www.kuoni.co.uk and our staff are always happy to advise and give you their professional opinion.
1. confirming your holiday When you decide to confirm your holiday with us, please ensure that you cancel any other flights which may have been held for the same dates/airlines, by other Tour Operators/Travel Agents. Failure to do so, may result in the airline subsequently cancelling the flights we have booked, and additional costs being incurred to re-book.
1. hotel gradings Choosing the right hotel can be a dilemma, especially when travelling to long haul destinations and whilst most hotels have official star ratings locally, in some cases official ratings cannot always be relied on. Subsequently we have categorised all hotels throughout the brochure as three, four or five star to give a general guide. However, standards can vary between hotels of the same class in different countries, and even in the same country. For example city hotels which often cater for business as well as leisure travellers may well have generally higher standards than a beach resort hotel where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual hotel descriptions. A comparison of the extra night cost shown in the price box against each hotel will also give some idea of how hotels in the same resort/country are likely to compare in terms of general standards.
1. single rooms It is an unfair fact of life that single travellers often have to pay over the odds for a room, often up to twice the price each person in a twin room might have to pay. So we have negotiated some super deals and are delighted to offer you the widest choice of single saver offers available on the UK longhaul market today. Please check in the Kuoni Plus box on each page for these very special offers. However note that the standard and location of single rooms is not always as good as that of twin/ double rooms even when you pay the single supplement. On safari, excursions and touring holidays single rooms cannot always be guaranteed. Supplements paid will be refunded if a single room previously confirmed is not available. i) Why are single travellers asked to pay more for their room? If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms, as doubles or family rooms and they do not reduce the rates if it is occupied by a single person. The costs to the hotel of providing the room – heating, lighting, cleaning etc are the same regardless of how many people occupy that room. This also applies to self-catering units where, for example, three people may choose to occupy accommodation priced for four.
ii) Why are single rooms sometimes smaller than doubles or family rooms? Hotel design may mean that single rooms are smaller and sometimes less well appointed. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. We do not make additional or excessive profits from these supplements. The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel.
1. twin or double rooms Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated.
1. triple/quad rooms A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp-bed style) placed in a double/ twin room. As conditions may be cramped you may wish to consider booking two rooms.
1. travelling with children If you are travelling with young children, it is important to note that child seats are not provided for transfers and the legislation varies from country to country. If you specifically require a car seat, we advise you to either take your own with you, or call our Sales team, and we will do our utmost to try and arrange this for you - there may well be an additional charge for this.
1.8 free child accommodation stays Where we offer ‘free child accommodation stays’ at many of our hotels, these are generally based on sharing existing beds in the room. If you require a separate bed, you must advise us at the time of booking, as there may well be a charge added to your booking, or this charge may be payable locally. Any meal plan charges will still apply.
1.9 minimum s tays Minimum stays are required at certain hotels for certain periods. Where applicable these will be advised at time of booking.
important holiday information ► booking conditions 273 1.10 booking a room for early arrival or late departure Generally hotel rooms will be available between approximately noon and 3pm, and are to be vacated between 10am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10am for an afternoon or evening departure, it is possible to reserve the room at the time of booking at a cost no greater than the extra night price quoted on the brochure page.
1.11 kuoni plus/room upgrade/honeymoon/ anniversary offers When the offer of a room upgrade is mentioned in Kuoni Plus, it is not necessarily an upgrade to the next category featured in our brochure, but usually an upgrade to the next category of room (not suite) available within the hotel. We will of course do everything possible to arrange the provision of a double bed for honeymoon couples but it is not always possible to guarantee this and the provision of a double bed does not constitute a term of your contract with us. Anniversary offers only apply if you’re celebrating your Silver (25th) or Golden (50th) wedding anniversary while on holiday. Remember to advise us if it your honeymoon or Silver/ Golden anniversary and to take a copy of your marriage certificate with you on holiday. In order to qualify for a Kuoni Plus offer, your stay and/or holiday must be started and completed within the date band specified, under the individual offers as stated. For hotel sale discounts and free night offers, where there is a minimum stay requirement, the nights spent at the hotel must be consecutive. The Kuoni Plus offers shown are correct at the time of printing this brochure, but they may change at short notice, and not all offers can be combined. These offers are frequently updated so for the most up to date and available offers, please contact your travel agent and/ or our sales team, or check on-line to check which offers apply to your holiday.
1.1 tours - general health requirements Most of our tours are not suitable if you have any disability or have reduced mobility (including being confined to a wheelchair). Therefore, in the interest of safety and comfort for all groups as a whole, you must be fit enough to participate or alternatively you must have an able bodied carer to assist you on the tour’.
1.1 free extras At certain hotels we offer a free lunch, dinner, or hotel bar credit and at other hotels we may offer up to a 20% discount on food and/or beverage extras usually payable at the end of your stay. This offer is not available if you pay by credit card, nor is a cash alternative available.
1.1 free night offers Where we specify free night offers this will not necessarily mean free nights are multiplied if you book a longer duration, therefore, please ensure you ask at the time of booking to clarify the number of free nights you will receive.
1.1 all inclusive and hotels for couples Some hotels specified ‘for couples’ cater for mixed sex couples only and in some countries, such as Sri Lanka and Dubai same sex couples are illegal. We recommend that if you are a same sex couple, you thoroughly research your chosen hotel/destination before you book, to ensure it is suitable. Hotels often place restrictions on restaurants and meal arrangements. All Inclusive does not necessarily mean that unlimited food and beverages are available 24-hours a day. Individual hotels operate different policies and full details will be provided locally.
1.1 passports/visas/health You will need a full 10 year passport to travel to the destinations we feature in this brochure. Some destinations also require visas. You should contact your GP or a specialist vaccination centre for details of the measures you will need to take prior to departure. Please read page 277 for more details prior to booking your holiday. Many countries including USA now require children to hold their own passports and additional countries are adopting this policy on an ongoing basis. We therefore recommend that all children travel on full passports.
1.1 experiences Experiences which form part of your package: We are pleased to be able to offer various ‘experiences’ and activities, such as diving, which you can pre-book in the UK and pay us as part of your holiday arrangements. Some of these experiences and activities may require you to be in good physical and mental health and, by booking with us, you confirm that you and your party are in good health with no medical history that would make it dangerous for you to participate. You must observe safety instructions at all times. We will only accept responsibility for these experiences and activities in accordance with these booking conditions. The experiences and activities are subject to minimum numbers, and may be cancelled at short notice. In such circumstance, you will receive a full refund of monies paid for the excursion or activity in question. Experiences which do not form part of your package: We are also able to offer assistance and reserve certain experiences and activities for you, for which you pay locally. In these circumstances, we only act as a booking agent for the operator or the excursion or activity concerned. Your contract will therefore be with the local operator which provides it and it does not from part of your contracted holiday arrangements with us. The contract will be subject to the local operator’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Kuoni accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider.
1.18 children on holiday
1. upgrading your flight
Offers are subject to availability of triple or quad rooms. Infants under the age of 2 years on the date of return flight pay from £45 for European flights, £199 for longhaul flights and £249 for Australia/New Zealand flights when travelling in economy. Please note meals are not provided for infants. Infant charges are based on an infant sitting on an adults lap and additional charges will apply for infants requiring their own seat. Any charge for a baby cot in the room and food are paid by the guest direct to the hotel and there is no entitlement to a separate seat on the aircraft if the flight is full. International airline regulations allow only one infant per adult. We do not allow holidays for children under 10 on escorted tours, coach tours or on safari (unless in private minibus). Some destinations, owing to their lack of special child or medical facilities are also not suitable for very young children but we would be happy to advise which hotels or resorts we think suit your requirements best. See the relevant price box where any specific minimum age restrictions are given.
A longhaul flight is generally not a joyride when flying in economy class on scheduled or charter flights. Flights are often full, your choice of seats may not be available, and it may not be possible to obtain seats together. In many cases a choice of upgrade options may be available, to give you a more comfortable journey at a reasonable supplement.
1.19 under 18’s travelling without parents Please note, under 18 year olds travelling without their parents or other adults, (including friends’ parents) will need to have written authority from their parents and translated where necessary, with both notarised. This is necessary for certain countries only and you should ensure that you check the specific requirements of the relevant country to which you are travelling, as you may be refused entry.
1.0 public holi days Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date. The dates known to us at the time of going to press, are: Ramadan: 28 June 2014 (approx. for one month) Chinese New Year: 31 January 2014 Hindu Holi Dye throwing feast (India & Nepal): 17 March 2014 Sinhala & Tamil New Year (Sri Lanka): 14 April 2014 Diwali (India): 23 October 2014 King’s birthday (Thailand): 05 December The appropriate Tourist Offices are happy to su pply more detailed information or you may wish to refer to the internet.
1.1 local festivals Various events are organised in most towns throughout the season, and we therefore suggest that you thoroughly research your chosen area before booking.
1. other hotel guests Many hotels, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept any responsibility for any inconvenience caused by such groups or their activities.
1. holiday seasons Most of the destinations we feature in this brochure are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of uncrowded beaches and more personal attention from hotel staff at excellent prices. At this time it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities.
1. meals Meals if included are based on table d’hôte menus, or a meal voucher system unless specified otherwise in the text. Holidays which include main meals generally commence with dinner on the day of arrival at your hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. All Inclusive packages generally finish at check-out time on your day of departure between 10am and noon. After this time, payment for any additional meals must be made direct to the hotel. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed. We would therefore strongly recommend that anyone with special requirements takes a holiday where no meals (or only breakfast) are included and simply buys the most acceptable dishes from the à la carte menu available locally. Where breakfast is included this will more commonly be continental breakfast, although full breakfasts are provided at certain hotels. Please ask at the time of booking if this is important to you. Supplements shown in our brochures for optional meal plans offer you the opportunity of being able to budget for extra costs before you go. In some cases you may find the cost of the meal cheaper locally, however we regret that it will not be possible to refund the difference either during or after your holiday. Pre booked meals may be subject to dining in the main restaurant only and on occasion it may be necessary to be seated with other hotel guests. If you have paid a half board supplement it may be possible in some hotels to ask for a credit from the table d’hôte dinner to be used against a meal in an à la carte restaurant. However the value of the voucher will generally be considerably less than the half board supplement included in your holiday price.
1. flight seat requests, airlines and aircraft We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. Kuoni has no control over the allocation of seats by the airline and even if a request has been made with the airline to prebook seats, no guarantee can be made that they will still be available on departure. The provision of particular seats does not constitute a term of your contract with us. Please note airlines operate both older and more modern aircraft within their fleet. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change and general availability. Although some airlines offer the facility to book seats online, this is not always possible when booking a holiday through us, as the holidays we offer are based on special Tour Operator fares. In accordance with EU directive (EC) no. 2111/2005, we are required to bring to your attention the existence of a ‘Community List’ which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/ list_en.htm We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. We do this by listing carriers to be used or likely to be used on the relevant brochure pages and/ or your holiday confirmation invoice. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of ‘If we change or cancel your holiday’ will apply.
1. direct flights The flight routings used in connection with our holidays may be used on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft en route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for refuelling or to let passengers on and/ or off. Details of any stops will be given on your itinerary wherever possible. However, should you require this information at an earlier stage, please check with your Travel Agent and/or our Sales staff at the time of booking, or our HelpDesk once the booking has been invoiced.
kuoni’s price guarantee All prices quoted in this brochure are calculated on rates of exchange as known on 17 May 2013 and as published in the Financial Times of 19 May 2013 (£1=US$1.5192). Brochure prices can go up or down. Before you make a booking we will give you the up to date price of your chosen holiday, including the cost of any peak season supplements, fuel surcharges, upgrades or additional facilities which you have requested*. Once you have accepted this price and a booking has been made, that price is fully guaranteed and will not be subject to any surcharges. *See out of date range flights at 2.3
price includes ► The services of Kuoni resident representatives (tour leaders
on escorted tours) or Kuoni appointed local agents with English speaking staff in most of the areas featured in this brochure. ► Economy class airfares on scheduled (or charter flights) on IATA carriers and other airlines from UK as per itinerary (Air fares are based on group travel and changes of reservations are not permitted without the confirmation of Kuoni). ► 44 Ibs (20 kgs) baggage allowance or on selected routes eg USA/ Caribbean 2 pieces of luggage (dimensions not exceeding 1 at 62” and 1 at 55”) plus 1 piece of hand baggage (dimensions not exceeding 45” unless otherwise stated). ► Accommodation and sightseeing as specified in the itinerary. ► Meals as shown under hotel and tour text. ► UK departure tax. ► Government taxes and compulsory service charges. ► Transfers from airport/hotels and vice versa unless otherwise stated on the appropriate pages.
not included ► Visa fees, overseas
airport taxes, overseas porterage, any government taxes or compulsory charges introduced after publication of this brochure. ► Optional excursions or activities booked during your holiday.
274 important holiday information ► booking conditions 1.8 code share flights
1.8 our staff
It is a common practice for scheduled airlines to use a code share system, which may include you flying with a partner airline. Where this situation arises, it is not classed as a major change.
We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually try and improve our level of service, we are committed to on-going training, part of which involves the recording of phone calls.
1.9 ‘no frills’ carriers We provide a choice of scheduled and ‘no frills’ carriers to take advantage of the flexibility and pricing available. You should note that ‘no frills’ flights do not include in flight meals. The deposit at the time of booking is £150 per person or 10% of the total holiday cost, whichever is the greater plus the cost of the airfare. However, it may occasionally be necessary to charge a higher deposit due to a fluctuation in airfares, details of which would be advised to you at the time of booking. Any changes to destination / routing will be subject to availability and will incur the loss of the original deposit collected. Date and name changes are permitted, subject to availability and the relevant charges imposed as per the individual airlines own policies (details available on request). Any c hanges made may also result in additional charges due to an increase in airfare or charges imposed.
1.0 charter flights We provide these to destinations where there are usually no direct scheduled flights, and/or insufficient capacity on these services to meet demand. A charter flight is usually the cheapest and quickest way of reaching the particular destination. However, it should be noted that leg room is slightly less than in economy on some scheduled flights.
1.1 smoking The majority of airlines have introduced a total smoking ban on most or all of their flights and many hotels also now have a non-smoking policy in hotel rooms and public areas. Please ask at the time of booking if this information is important to you.
1. special requests Where a special request eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals etc. is an important factor in your choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel, airline or other supplier but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
1. if you have a disability or medical condition which may affect your holiday If you have any medical condition or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any significant change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Kuoni complies fully with Regulation (EC) No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air and is delighted to offer assistance to disabled persons or persons with reduced mobility provided that we are given full information about your specific requirements at the time of booking.
1. excursion/meal packages Excursion or meal packages which are offered in this brochure are not always cheaper than buying the same arrangements locally. It is often the case that these packages are offered for the convenience of being both booked and paid for in the UK. The cost of any unused tours within excursion packages may not be refunded.
1. local purchases We cannot accept responsibility for any items you may purchase locally ie: jewellery/furniture etc and the quality and value of such cannot be guaranteed. We recommend that you check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs you may incur in this respect.
1. group transfers Our holidays include group transfers from airports/hotels and vice versa unless otherwise stated on the appropriate pages or your documentation. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group, with stops being made en route to drop off/pick up other clients and therefore, the actual duration of your transfer will be dependent upon this. Alternatively, in many destinations, you have the choice of upgrading to your own private transfer at the appropriate cost, details on request.
1. weather World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.
1.9 late bookings & special offers Please note that many of the hotels and tours included in our late bookings and/or special offers are also featured in our other main brochures/website. Any offers/facilities detailed therein are not applicable to late bookings or special offers unless otherwise stated.
www.kuoni.co.uk
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
. out of date range flights
booking and paying for your holiday .1 your commitment to us When you or your Travel Agent wish to confirm a holiday booking you must pay a deposit of either £175 per person or 10% of the holiday cost, whichever is the greater, or any higher deposit which applies to your holiday. The deposit will only be refundable as set out in these booking conditions. Please note some airlines have certain ticketing deadlines and some hotels have certain booking and cancellation conditions and these may affect any cancellation charges – please refer to 3.3 - Cancelling your holiday. When you make a booking, the lead name confirms that you understand and have accepted these booking conditions and our Important Holiday Information which forms our booking conditions. We reserve the right in our absolute discretion to refuse to accept any booking without necessarily specifying a reason. Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to provide us with your first forename (as shown in your passport) as well as your title and surname. When booking your holiday, if you wish to make a modification to a holiday shown in the brochure we will try to assist. Should you wish to change to an alternative featured hotel, this will be charged at the difference in published price, as long as Kuoni holds the space required. Additional services will be quoted for upon request. Should you wish to extend your holiday by making your own private arrangements, this can usually be done subject to an administrative charge of £3 per person per night. Prices for accommodation only bookings can be quoted on request. We accept various methods of payment, however please note that if you choose to pay by credit card, there will be a charge levied. You can of course opt for an alternative method of payment ie: cheque or by debit card.
. our commitment to you We will arrange to provide you with the various services which form part of the holiday you book with us. Before your booking is confirmed and a contract comes into existence, we reserve the right to increase or decrease, and correct errors in advertised prices (see Kuoni’s Price Guarantee opposite) and to change any of the information contained in this brochure. Changes will be made known to you at the time of booking. The prices we advertise are based on specially negotiated airfares to be booked in a specific airline booking class. At the time of booking, if there is a lack of availability in the specified class on any particular flight, we will endeavour to secure seats for you in an alternative economy class and you will be told the amount of the applicable flight supplement / higher deposit before you book. A booking is not accepted until we issue an invoice. The date shown on the invoice, which will be sent to you or your Travel Agent is the date of booking. It is important to check the details on the invoice when you get it. If any details appear to be incorrect or incomplete, please contact us or your Travel Agent immediately as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. Once your booking is confirmed, you will be given a reference number. Your booking reference is also used as your unique password. It is important that you do not give your reference number to anyone or it will allow access to view, amend or cancel your booking via our website. The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 0132). When you buy an ATOL protected air inclusive holiday or flight* from us you will receive a confirmation invoice from us (or via our authorised agent) confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Please note: Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme * The air inclusive holidays and flights we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. For further information, visit the ATOL website at www.atol.org.uk. We are a member of ABTA (ABTA No V258X). When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA The Travel Association. Please go to www.abta.com for a copy of the guide to ABTA’s scheme of Financial Protection. If you book arrangements other than a package holiday from this brochure (e.g. accommodation only), the financial protection referred to above does not apply.
Our brochures are prepared well in advance and scheduled airlines will generally not have loaded their seats to sell until approximately 10 months before the departure. Should this apply we will inform you at the time of booking and calculate the price in anticipation that seats will be available in the specific airline booking class to which our specially negotiated airfares apply. We will issue an invoice recording the arrangements reserved for you and will take a deposit. A contract between us will then come into existence on the basis that the price payable will be that applicable when the airline releases the seats and the timings and other flight details will be those confirmed at that time which may be different to those advised at the time of booking.. When the airline seats become available to book we will tell you the price and other flight details and give you 7 days to tell us whether you wish to continue with the booking on the basis of the confirmed price and other details or cancel and receive a full refund. If you wish to continue with the booking, we will issue a revised invoice. In the event that flight seats do not become available, you will receive a full refund of your deposit. We will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.
. peak season supplements During peak periods such as Christmas and Easter when demand outstrips the supply of airline seats and accommodation, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures and/or accommodation on specific dates.They do not necessarily indicate that additional services such as Gala dinners will be provided. The cost of these supplements will be quoted to you at the time of booking.
. ‘from prices’ Kuoni offers you the flexibility to create your own holiday from the range of accommodation and services available. Because of the wide choice, it is not possible to list every price on every date. A ‘from’ price is indicative of the lowest price available for the hotel or itinerary featured but this may vary depending on a number of factors such as your date of travel and choice of accommodation. To help you in choosing a holiday which is tailor made by us to your requirements, please call our Sales team, or visit your travel agent or our website for further information about services and prices. We will be happy to provide you with an up to date quote.
. paying for your holiday After your booking is taken and a deposit received, a confirmation invoice will be sent to you detailing the total cost due. Full payment must be received not less than 61 days before departure. If we or your travel agent have not received full payment at least 61 days before departure, we reserve the right to treat your booking as cancelled by you and forfeit your deposit by way of cancellation charges. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in 3.3 depending on the date we reasonably treat your booking as cancelled. If you make a holiday booking within 61 days of your departure date then you must pay the full cost of the holiday at the booking stage. All money paid by you to one of our authorised travel agents for your holiday will be held by the agent on our behalf until paid to us.
. pricing errors Whilst we endeavour to ensure that the most up to date and correct prices are shown on our website and in our brochures, there may on occasion be an incorrect price shown, due to an unfortunate error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or within 7 days of the time of booking, or as soon as reasonably possible. We must reserve the right to cancel the booking if you do not wish to accept the price which is actually applicable to the holiday in which case, you will be given the choice to amend your booking to an alternative holiday, at the correct price.
.8 overlapping price panels Holidays which do not fall completely within the date bands specified in the price box may be subject to a reduction or increase. The exact cost of your holiday will be confirmed to you at the time of booking.
.9 insurance It is important that you have insurance cover and that it is adequate and suitable for your particular needs. If you fail to take out insurance and have to cancel your booking, you will be charged in accordance with our normal terms and conditions – see 3.3 – Cancelling your holiday. Furthermore, if you require medical/any other form of assistance whilst on holiday you will not be covered and you in turn may incur significant costs. Please read your policy details carefully and take them with you on holiday.
important holiday information ► booking conditions 275 .10 travel information and documents After booking you will receive an invoice with all important information relevant to your destination. We strongly recommend you check the details carefully and read the information. Please ensure that you check your flight timings carefully on your tickets. The correct timings, using the 24 hour clock, may have been adjusted since we published the brochure and since you received your invoice. Approximately 14 days before departure you will receive your eticket together with your final itinerary. However in the case of late bookings, changes or late payments, tickets may be emailed to you.
if you want to change or cancel your holiday .1 changes or a dditions to your holiday If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge of £50 per booking, and payment of any further costs incurred as a result of the change. If we agree that you may change your booking to a holiday of lower value, and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. Please note that save for the transfer of a booking (see below), or the addition of any offers made by Kuoni in the brochure which were not requested at the time of booking, it will not be possible to make changes within 28 days of your scheduled departure date.
. transferring bookings If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or other significant reason, we will agree to that person’s booking being transferred to another person (introduced by you) who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the holiday cost and all costs and charges incurred by us and/or incurred or imposed by any of our suppliers in order to make the transfer. We must be given at least 14 days notice of the transfer request. An administration charge will be made of £50 per person for requests made more than 61 days before departure, and £100 per person within 61 days before departure. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply’.
. cancelling your holi day If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification. A cancellation invoice will be sent to you or your travel agent within 7 days, if you do not receive this please contact us immediately in order to prevent an increase in charges. You may also check your booking has been cancelled on our web-site, www.kuoni. co.uk. Should you already be in receipt of your airline tickets please also return these to us along with your cancellation request. The following scale of charges will be payable depending on when the notification of cancellation is received. Insurance premiums and amendment charges are are not refundable in the event of cancellation. References to the deposit include all sums paid or payable at the time of booking. Period prior to departure notice of cancellation is received by us or your travel agent Prior to 61 days: 60 – 42 days: 41 – 33 days: 32 – 15 days: 14 days or less:
Cancellation charge per person cancelling loss of deposit 50% of total holiday cost 60% of total holiday cost 90% of total holiday cost 100% of total holiday cost
NB In certain cases the airline may have applied certain ticketing deadlines to your booking and this may result in higher cancellation charges. This also applies to certain hotels, who may often charge a higher cancellation fee regardless of the above-mentioned timeframes, and you may therefore be charged a higher amount than detailed above. It is therefore important to enquire for details at the time of booking and cancellation. We would strongly recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees. If you have taken advantage of an airline offer as detailed on the relevant page and paid a higher deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.
if we want to change or cancel your holiday .1 brochure accuracy We rigorously check the information given in our brochure about accommodation, resorts, itineraries etc., to ensure it is correct to the best of our knowledge at the time of going to press (June 2013). However, as brochures are prepared well in advance, advertised descriptions and facilities may change before and after you book. Please check the up to date position at the time of booking. Please bear in mind that hoteliers, restaurateurs, night club owners etc., may wish to maintain or improve their facilities, or even take a break themselves. Flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Tour, excursion, cruise or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year or other situations beyond our control etc., may cause some of the amenities we have described to be unavailable or different from those advertised in our brochure. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
. building and development work Many hotels and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work we will endeavour to notify you of as soon as possible, however near to your departure this may be.
. flight changes The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. Airlines occasionally may change the type of aircraft used on a particular flight without advance warning. Scheduled and charter flight timings, and days of operation are subject to change. We will advise you of any significant changes. Minor timing changes will be shown on the flight tickets, which you should check carefully when received. Should the changes involve a reduction in the duration of your holiday, we will offer you a refund of any applicable costs. Any change in the identity of the airline, flight timings and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.
. if we change or cancel your holiday before your departure We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant. A significant change includes a change of accommodation to that of a lower category and/or price for the whole or a major part of your time away, a change of flight time of more than 12 hours, a change of UK departure airport (except between London airports), or a significant change of resort area. Similarly, we do our best to avoid cancelling holidays but we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after you have made full payment where we are forced to do so as a result of ‘force majeure’ as defined below or l ack of minimum numbers. Please note, some of our holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday has not been received, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason no later than 61 days prior to departure . If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:(a) (for significant changes) accepting the changed arrangements; or (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper; or (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us . If we have to make a significant change or cancel we will, where compensation is appropriate, pay you the compensation payments set out in the table below depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your
failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one. A change of flight time of less than 12 hours, airline (except where otherwise stated), type of aircraft (if advised) or destination airport will all be treated as minor changes. Period before departure within which a Compensation significant compensation change or cancellation Per Person is notified to you or your travel agent More than 60 days: NIL 60 – 42 days: £20 41 – 28 days: £30 27 – 15 days: £40 14 – 0 days: £50
. changes due to circumstances beyond our control Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of ‘force majeure’. In these booking conditions, ‘force majeure’ means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.
. if we change your holiday accommodation We do not control the day to day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked or your accommodation may have to be changed for other reasons. If this happens before your departure or on arrival in resort we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference of the brochure price between the accommodation booked and that available, and will pay up to £50 per person for any inconvenience.
. if we curtail your holiday after departure Very rarely, we may be forced by ‘force majeure’ (see 4.6) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
.8 minimum numbers Price boxes on relevant pages will indicate whether a particular holiday is subject to a minimum number of participants for its operation. Please contact us at the time of booking should you require details regarding the number of people on your tour. We will advise you at least 61 days before departure if minimum numbers have not been reached and as a direct result your tour has to be cancelled. You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost, or having a refund of monies paid. No compensation will be payable and we are unable to offer refunds of any associated costs ie visas etc.
.9 tours Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Unless the change significantly alters the holiday, compensation will not be payable for minor alterations to the itinerary or nightly accommodation.
on holiday .1 flight delays In the event of a flight being delayed, we will arrange for the following to be provided, whenever practical, and subject to the airport being able to cater for this:- over 4 hours, an appropriate meal, and for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible. However, this will depend on such factors as the expected length of delay, local availability of accommodation, immigration rulings etc. Where long flight delays result in lost holiday time, no refunds are given by hotels for unused accommodation, as rooms are held for delayed arrivals, not re-let.
. water/electricity supplies In many of the less sophisticated destinations we feature, the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.
. accommodation in the tropics In many hotels, especially beach resorts ‘insects’ in the rooms (eg. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations.
276 important holiday information ► booking conditions Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.
. watersports and other activities Many hotels offer watersports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guest’s safety. Please note there may be certain age restrictions for children/adults to do certain activities so please ensure you enquire locally.
. behaviour Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid and we will have no further responsibility for your holiday arrangements including return travel.
or as a result of, carriage (including the process of getting on and/or off the transport concerned) by aircraft, ship or train forming part of the holiday arrangements booked before departure from the UK and to which any international convention or regulation applies, our liability to pay compensation and/or the amount of compensation we will pay is limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the claim in question. Copies of the applicable international conventions and regulations are available from us on request.
. personal belongings and lost items For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It can be easy to lose items but it is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive insurance. If you lose any personal items whilst on holiday, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return.
. if you have a complaint while you are on holiday If you have cause for complaint whilst on holiday, you must bring it to the attention of our local representative or agent and the hotel immediately. They will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.
e) Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the CAA on 020 7240 6061 www.caa.co.uk (f) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
.8 kuoni duty officer Kuoni offers 24 hour assistance for emergency situations and to help resolve any issues while you are on holiday. The number provided on your itinerary is a pager service and our Duty Officer will return your call. Many destinations have local representation and they should be contacted in the first instance should you have a problem.
.9 conservation It is becoming ever more important to conserve the world’s natural resources, its landscapes, flora and fauna. Someone coined the phrase ‘Take only photographs; leave only footprints’ and a number of countries now use this to promote conservation. It would be hard to improve on this statement.
.10 our commitment to you for your holiday arrangements (a) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. Please note that EU law only applies to flights from EU airports or flights to EU airports from outside the EU or an EU airline. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - ‘force majeure’ as defined in 4.5 (c) For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is twice the price, the person affected, paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday. Where enjoyment of only some days has been affected, we will refund reasonable related expenses and pay a daily sum of compensation up to £50 per day per person affected. (d) Subject to (b) above, if you are killed, injured or become ill during
(g) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the arrangements in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to (a). We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care. (h) Our suppliers (such as airlines, accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier. (i) If we make any payment to you or any member of your party for death, personal injury or illness, you must give us or our insurers the rights you may have to take action against the person or organisation responsible for c ausing the death, personal injury or illness and you must co-operate fully with us in seeking recovery of any payment we make. (j) Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. Kuoni has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of force majeure we are obliged to change or end your holiday after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred. You should have adequate travel insurance for your holiday and claim via your insurance company for any loss or damage to luggage and/or personal possessions. In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to in (d) where applicable. (k) Locally Booked Excursions/Activities Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities. These are provided by independent local companies, which are neither owned nor controlled by Kuoni, and for whom Kuoni acts only as an agent (if we make a booking for you). If you decide to
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buy an excursion or activity, your contract will be made with the local company which provides it and it will not from part of your contracted holiday arrangements with us. The contract will be subject to the excursion/activity provider’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Kuoni accepts no liability for any breach of contract or act or omission of any excursion/activity provider. Some excursions/ activities may contain an element of risk or require a good level of physical fitness, and, if in doubt, you should make direct enquiries with the local provider, before deciding to buy and check that you are covered by your travel insurance policy.
.11 representative services Please note we do not have representative services available in all the destinations we feature and therefore you will not necessarily be met on arrival. Please ensure you refer to your itinerary which will provide the appropriate contact details should you need assistance whilst on holiday.
.1 curtailment If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for the remainder of your holiday not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
on return from your holiday .1 questionnaire Your feedback is really important to us. At the end of your holiday, you will be given a questionnaire to fill in. We would like to know if you have had a great time or if you think the hotel or service has not been up to scratch. If you forget to fill in the paper version, you can always complete the questionnaire online when you get home. As a gesture of thanks you will be entered into our prize draw to win a luxurious 7 night holiday for two – please visit: www.kuoni.co.uk/ survey.
. if you had a problem If a problem remains unresolved during your holiday, you should make a complaint in writing to Kuoni within 28 days of the completion of the holiday. Please remember to quote your holiday booking number and daytime telephone number. We will reply to you within 28 days of receipt of your letter, as laid down by the ABTA Tour Operator’s Code of Conduct.
. dealing with complaints We are a member of ABTA, membership number V258X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We certainly hope that we can settle any holiday complaints amicably, however, should this prove not to be the case you may refer any dispute relating to this contract to arbitration under a special scheme arranged by ABTA. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability for you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person or £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences, although claims which include an element of minor injury or illness can be considered subject to a limit of £1,000 on the amount the arbitrator can award per person, in respect of this element. The application for arbitration and Statement of Claim must be received by ABTA within 1 year of the date of return from the holiday. Outside this time limit arbitration under the scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA mediation procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details of the arbitration and mediation schemes are available from us on request or from www.abta. com. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (‘claim’) (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA arbitration scheme (if the scheme is available for the claim in question and you wish to use it – see above) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
. law and jurisdiction We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (‘claim’) (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA arbitration scheme (if the scheme is available for the claim in question and you wish to use it – see above) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts
important holiday information ► booking conditions 277 of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
data protection policy For the purposes of the Data Protection Act 1998, we are a data controller. In order to process your booking, send you a brochure or respond to an enquiry, we need to collect personal data from you. Depending on what’s required, the personal data we collect may include names and contact details, credit/ debit card or other payment information and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose your religious beliefs (‘sensitive personal data’). All references in this privacy policy to personal data include sensitive personal data unless otherwise stated. The person who makes the booking is responsible for ensuring that other members of your party are aware of our booking conditions and this privacy policy and that they consent to your acting on their behalf in your dealings with us. Appropriate personal data will be passed on to the relevant suppliers of your arrangements and any other third party (including banks and/ or credit card issuers) who need to know it so that your holiday can be provided. The information may also be provided to government / public authorities such as customs, immigration and the security services if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. We may disclose personal data to companies in the Kuoni Group for business purposes and to companies who act as data processors on our beh alf. On occasions, we may use other companies to provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government / public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure and only uses it for the purposes of providing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will be unable to fulfil your booking. ‘In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties. We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) we are obliged to provide the personal data to a government / public authority in order to provide your holiday. By making a booking with us, you agree to allow your insurers, their agents and medical staff to disclose relevant information to us in circumstances where we may need to act in your interests or in the interests of everyone in any group with whom you are travelling. For example, if you contract an infectious illness whilst on holiday, we may need to make special arrangements for you and ensure that you do not return with the group immediately. We would also like to store and use your personal data for future marketing purposes (for example, sending you a brochure, special offers or other marketing material) unless you have told us that you do not wish us to do so. All personal data you give us (including sensitive personal data) will be kept but we will use only names and contact details for marketing purposes. If you do not wish to receive future marketing material, please notify us by writing to the address below or by e-mail to [insert appropriate e-mail address]. You are generally entitled to ask us what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal data which we are processing is incorrect, please contact us immediately.
visas & general information weather/tidal conditions Information is supplied by the Meteorological Office, local tourist offices and other sources and is given as a guide only. Our Sales team is happy to advise on weather trends as many of the destinations featured in this brochure have a tropical climate where heavy rainfall and strong winds (sometimes hurricane force) do occur at certain times
of the year, however world weather patterns are now becoming more and more erratic resulting in unusual rainfall, storms and even floods. During monsoon season, you are likely to get more rain than sunshine. Most people go on holiday to spend time in the sunshine and although adverse weather conditions can be very frustrating Kuoni cannot assume any responsibility for the statistical information provided opposite, nor accept liability to make refunds or pay compensation for alternative arrangements, damage to property or curtailed holidays as a result of such conditions. Some destinations featured in this brochure are subject to tides at specific times of the year which can affect swimming. Depending on the island you have chosen, there may be restrictions on areas where it is safe to swim due to strong currents or sea defences which protect the island beaches. We strongly recommend you listen to local advice to ensure your own safety. Please refer to meteorological websites for the latest and most up-to-date information on tides for the destination you intend to travel to.
health, safety & security abroad We take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country, then we would act on this and reserve the right to cancel your holiday. However we are sure you appreciate from press and television coverage that the political, economic and social conditions in many of the countries we feature in this brochure are not as stable as we are used to in Europe. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. Kuoni holidays operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect your family and yourself whilst on holiday. To make the most of your trip abroad, check out the Foreign & Commonwealth Office website at www.fco.gov.uk/travel.
health & vaccinations Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel. It is your responsibility to ensure you are aware of all recommended and required vaccination and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org Sources of information include the Department of Health free leaflet ‘Health advice for travellers’ (available on request Tel. 0207 210 4850), your specialist travel clinic. The advice given in respect of vaccinations was correct at the time of going to press ( June 2013).
Some passports issued by British Consular posts abroad may not be machine readable – please check with the UK Passport Service on 0300 2220000 or www.passport.gov.uk for further information. Also applicable to passengers in transit in the US. ► The US Govt requires advance passenger information detailing their country of residence, as well as postal address of the first hotel where you will be staying in the US, which can be found on the contacts page of your final itinerary. This information will be collected by the airline upon check-in and will also be required on the Visa Waiver form on the aircraft. ► Finger scanning and Facial recognition is a standard security process for all travellers to the US on arrival. ► British Citizens holding a UK passport can enter under visa waiver program and do not require a visa prior to travel providing: *Duration of stay is no more than 90 days and the traveller has a valid onward or return ticket. *Travel is for business, tourism or transit only. *Traveller is not a journalist or seeking employment. *Traveller has never been arrested, refused entry or deported from the US or previously violated the terms of admission under the visa waiver program.
esta - electronic travel authorisation It is compulsory for all British Citizen passport holders to obtain an electronic travel authorisation prior to boarding a carrier to travel by air or sea to the US under the visa waiver program and also includes passengers in transit to/from the US. Applications can be submitted anytime however we recommend no later than 72 hours prior to travel. For further information and to apply online visit https://esta.cbp.dhs.gov This does NOT however include British Subjects, British Dependent Territories Citizens, British Overseas Citizens, British National Overseas Citizens and British Protected Persons passport holder who must have full visas if they want to travel to the US and should contact the US embassy for more information.
canadian entry requirements If you have committed or been convicted of a criminal offence including driving whilst impaired, you may be prohibited from entering Canada. For further information please contact the Canadian High Commission 020 7258 6600.
kuoni visa service In most cases, where we have indicated visas are required, the Kuoni Travel Visa Service can obtain these for you. Full details on how to obtain a visa, cost and application time will be sent with your confirmation invoice, these are all subject to change. Residents outside the UK, non British passport holders and late booking passengers should check urgently with Kuoni Travel Visa Service or the embassy direct as it may not be possible to obtain the visa in time prior to arrival. This service is only available to clients who have booked with Kuoni. For your visa enquiries on the indicated destinations please contact the Kuoni Travel Visa Service on [email protected], tel 0845 166 7040 or fax 0207 723 3449.
passports & visas
flying times
We can only advise of the requirements for British and Irish citizens holding a full passport British and Irish passport endorsed in any way and all other passport holders, requirements should be checked with the relevant embassy. You should ensure that you have a valid ten year passport and, as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we would recommend that your passport is valid for 6 months after return to the UK. All children are required to travel on their own passports. Requirements may change and you must check the up to date position in good time before departure. A full British passport presently takes approximately 2 to 6 weeks to obtain. If you or any member of your party is 16 or over and haven’t yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. It is your responsibility to ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty or expenses being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.
The times given in this brochure are approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en route or when changing aircraft). Where no figures are shown, we do not offer direct or same-day connecting flights.
holiday insurance This is a vital part of any holiday so please ensure you take out adequate travel insurance with full cancellation cover.
holiday money direct to your door Order your foreign currency from us and we can deliver it direct to your door, or you can collect it at the airport. We offer this service in conjunction with Currency Express and all details are available from our team (number as above) or on our website at www.kuoni.co.uk under Travel Extras. It’s so simple, so easy to do and so much more convenient than going to the bank.
photographs A number of images in this brochure have been used by kind permission of our business partners and are protected by copyright.
usa entry requirements The US Government have strict entry regulations which must be adhered to. Please note if you or your dependants do not have the appropriate personal documentation the US Customs will not allow entry. Please see some guidelines below and for full advice visit the US Embassy website on london.usembassy.gov or phone 0906 8200 290. ► All passports must be valid, machine readable with a digital photograph or an e-passport with an electronic chip. You can check the validity of your passport on the useful link on the US Embassy website. A passport indicating that the bearer is a British subject, British dependant territories citizen, British overseas citizen, British National Citizen or British Protected Person does not qualify for travel without a visa or someone who has indefinite leave to remain in the UK. NB:
Kuoni is supporting The Travel Foundation, the UK charity that cares for places we love to visit. You can find out more at www.thetravelfoundation.org.uk
Member of ABTA No. V258X ATOL Licence No. 132 (Kuoni is a bonded tour operator with a l icence granted by the Civil Aviation Authority)
