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Published on February 2017 | Categories: Documents | Downloads: 58 | Comments: 0 | Views: 324
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People:     Numbers of escalation issues have been reduced. The target of “100% Staff ILDP” has been achieved. Work life balance has been attained. All kind of supporting initiative as well as maintaining female ratio has been carried.

Continuous improvement & efficiency:      To support business growth by optimize capacity through reengineering & reorganization without increasing headcount has been achieved. Report has placed in due time to reflect the department overview. Supported the projects initiated time to time by the group, country business & the development. Improve the courier service & TAT has been reduced LMS Complain has been treated with higher priority & take initiative to resolve the issue as soon as possible.

Regulatory:   Cost:  Risk:     All the risk has been mitigating by using UV light & 3rd eye checking. Zero fail audits in Khulna IP & continuing the performance in Dhaka. Increased OR awareness at all level. Ensured regulatory reporting timely manner. Department cost has been maintained within Budget. All kind of operational support has been ensured of the new product of WB & CB. New value added services has been implemented.

Customer Charted:    Achieved 100% within SLA. Effectively maintaining error rate below 5% by successfully arrange training/briefing with front line staff Agreed the TAT with business & ensured the 95% complaints are resolved.



The CBO cultural plan around the customer charter & share best practices has been implemented.

Strengthen:  Achieved the target of 5% reduce of consumption of paper.

Value behavior Courageous: Without compromising controls, take calculated risks to optimize performance. Always stands for the right. Responsive: Make myself approachable and accessible to staffs, coworker and customer at all levels. Always take instant measures to support business decisions. By understanding the stakeholder needs give them the best support. Work as a team to optimize business performance. International: Represent SCB Bangladesh in various cross border forums and facilitate best practices migration. Creative: By re engineering process, continuously improve the way we work; making it simpler ,better & faster. Always encourage innovative, creative & “think out of the box” for better ways of doing things. Trustworthy: Always stand-up for what is best for the bank & its customer.

Achievement:     Till August 2013 Khulna CB ops has been run efficiently without any operation loss. Successfully centralized khulna CB ops. Reduce TAT for outward return Cheque. Maintaining a good relationship with stakeholder.

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