Lm Household Services

INTRODUCTION
Technology and Livelihood Education (TLE) is one of the nomenclature in the implementation of the K to 12 Basic Education Program (BEP) composed of four components; namely, Agri-Fishery Arts, Home Economics, Industrial Arts and Information and Communication Technology. In this module, the focus is on Home Economics mini-course – HOUSEHOLD SERVICES. In this course, you will be trained in providing quality, effective, and efficient household services which require full understanding of its concepts and principles. This will also be a venue for you to assess yourself and identify aspects of business that you need to be familiar before you take the plunge into the world of work. The Department of Education is revitalizing its resources to lead the young minds and to prepare them to be a skillful member of the labor force. It is in honing of the skills that learners can assure to have an edge among his/her fellow job seekers. Thus, this module is focused on the Process and Delivery. Each part is enriched with different activities that will assess your level in terms of skills and knowledge that you are expected to demonstrate after completing this learning material. They are What to Know, What to Process, What to Reflect and Understand, and What to Transfer. So, explore and experience the K to 12 TLE modules and be a step closer to a successful household service provider.

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LEARNING GOALS/TARGETS
At the end of this module, you, as a learner, are expected to:  formulate plan to get the best job opportunities;  demonstrate understanding of the concepts and principles of housekeeping; and,  provide quality, marketable, profitable, efficient, and effective housekeeping services based on the prescribed standards.

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At this point, you are heading into meaningful activities and learning encounters. Complete the exercises and answer the worksheets to experience practical learning. ENJOY YOUR JOURNEY!

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PRE-ASSESSMENT
Directions: Each item in this test is composed of a question or an incomplete statement with options lettered A, B, C, and D. Read each item, then select the best or the correct option that answers the question or complete the statement. 1. This refers to the ability to habitually work diligently and for long hours. A. Goal-oriented C. Risk-taker B. Hardworking D. Self-confidence 2. Albert works hard to achieve good results in the tasks that he had been given. Which of these traits does he possess? A. Goal-oriented C. Risk-taker B. Hardworking D. Self-confidence 3. Which of these traits expresses self-assurance in one’s own ability to complete a difficult task or meet a challenge? A. Goal-oriented C. Risk-taker B. Hardworking D. Self-confidence 4. Which of these competencies makes a personal sacrifice or applies extraordinary effort to complete a job with customer’s satisfaction? A. Committed C. Risk-taker B. Coping up with failure D. Self-confidence 5. This refers to the ability of a person to place himself/herself in situations involving a challenge or moderate risk. A. Committed C. Risk-taker B. Coping up with failure D. Self-confidence 6. This competency of a successful household service provider is characterized by doing things before asked or forced to by events and acting to extend the business into new products and services. A. Committed C. Seeking opportunity B. Coping up with failure D. Self-confidence 7. Which of these competencies develops or uses procedures to ensure that work is completed on time or that work meets agreed upon standards of quality? A. Coping up with failure C. Setting own standard B. Willing to listen D. Self-confidence

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8. Which of these traits does personal research on how to provide a product or service from clients, suppliers or competitors? A. Seeking information C. Setting own standard B. Willing to listen D. Self-confidence 9. Kamille takes personal responsibility for the performance necessary to achieve her goals and objectives. What trait does she show? A. Coping up with failure C. Setting own standard B. Willing to listen D. Self-confidence 10. Which among the following clusters of PECs emphasize goal setting, information seeking, and systematic monitoring? A. Achievement C. Planning B. Empowering D. Power cluster 11. The technique in generating business idea that usually uses a questionnaire or is done through interview is known as: A. Complaints C. Mass media B. Brainstorming D. Surveys 12. A source of business idea of which the objective is to come up with as many ideas as possible A. Brainstorming C. Personal skills B. Complaints D. Mass media 13. Which of the following rules of brainstorming does not hitch hike zany or crazy ideas? A. Don’t criticize the ideas of others C. Freewheeling is encouraged B. Quantity is desirable D. Quality is encouraged 14. The best reason for conducting a market survey is to A. Avoid competitions C. Disregard marketing mix B. Know the market conditions D. Know the customers 15. These are within the reach of the household service provider in terms of competency and legal requirements. A. Availability of resources and skills C. Meeting objectives B. Competitiveness D. Return on investment 16. This refers to the people who have the experience, know-how, and desirable attributes. A. Competition C. Environment B. Capital, technology and resources D. Management team

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17. Which of these provides durable time and acceptable returns or rewards for the effort required? A. Availability of resources and skills C. Meeting objectives B. Competitiveness D. Return on investment 18. Which of the following statements is not a rule in brainstorming? A. Don’t criticize or judge the ideas of others. B. Freewheeling is encouraged. C. Quality is much desirable. D. Combine and improve upon the ideas of others. 19. This is where the firm first determines the needs, wants and values of a target market, then adapts the firm to satisfy these needs and wants more efficiently than its competitors. A. Product concept C. Marketing concept B. Selling concept D. Buying concept 20. Which of the following statements best defines marketing strategy of a small business? A. Determine the needs of their customers. B. Analyze their competitive advantage. C. Select specific markets to serve. D. Determine how to satisfy those needs. 21. Which of the following best describes the type of footwear that a housekeeping attendant or crew should wear while at work? A. Closed-toe shoes C. Low-heeled pumps B. Non-slip sandals D. Steel-toe safety shoes 22. Alex, a housekeeping attendant, has been asked to deliver a box of supplies to the “back of the house”. Alex would most likely deliver the supplies to which of the following locations? A. The guest room C. The kitchen B. The receiving area D. The parking lot 23. A housekeeping manager has asked Laura, a housekeeping room attendant, to ensure that the “par stock” is sufficient. Which of the following standards should Laura use to determine if “par stock” is sufficient? A. Enough reserve supplies in case of an emergency B. Enough supplies to clean each room once C. Enough supplies for daily duties D. Enough supplies to last one week

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24. In order to maximize the service life of a vacuum while ensuring that rooms are properly cleaned, how often should a housekeeping room attendant check vacuum bags and filters? A. Daily C. Weekly B. Monthly D. As needed 25. Marvin, a new housekeeping room attendant, has been asked to vacuum his first guest room. Which of the following would be the best way for Marvin to proceed? A. Start at one side and move to the other. B. Start at the door and work into the back of the room. C. Start at the farthest point and back out of the room. D. Start near the center and work outwardly. 26. Richell, a housekeeping attendant, is vacuuming a guest room. Which of the following vacuum attachments should Richell use to clean the ledges, corners, and furniture corners? A. Crevice tool C. Floor brush B. Power nozzle D. Small brush 27. Sheryl, a housekeeping room attendant, is cleaning a guest room. There are bottle caps and coins on the carpet. Which of the following is the best way to pick up the bottle caps and coins? A. With a carpet sweeper C. With a vacuum B. With a whisk broom D. With her hands 28. Which of the following is the most appropriate tool to use for sweeping outside areas? A. Floor brush C. Push mop B. Small whisk brush D. Wet mop 29. Which of the following should a housekeeping room attendant wear when stripping a bed in a guest room? A. An apron C. Disposable gloves B. Proper footwear D. A safety mask 30. Which of the following is the most appropriate way for a housekeeping room attendant to strip the sheets from a bed in a guest room? A. Fold sheet inward. B. Shake the sheets briskly. C. Fold sheets toward the outside. D. Crumple the sheets into a ball.

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LEARNING GOALS/ TARGETS As you go through this module, you will be able to assess yourself with the characteristics and competencies in providing quality, efficient, and effective indoor housekeeping services. You may now set your learning goals and targets so that you will be guided accordingly as you go through this module. Provide an honest answer on each item below.

MY GOALS ARE THE REFLECTIONS OF WHAT I WANT TO BE. MY GOALS ARE…. ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________

MY TARGETS ARE THE MEANS TOWARDS THE ACHIEVEMENT OF MY GOALS. MY TARGETS ARE…. ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________

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KNOW
Activity 1. Open-Ended Statement Directions: Complete the clauses below with your opinion or prior knowledge about indoor housekeeping.

What I know about ______________________________________________________
_______________________________________________________________________

What I can do in relation to _______________________________________________
_______________________________________________________________________

What I understand about ________________________________________________
_______________________________________________________________________

The interior of a house or office should be cleaned, sanitized and organized regularly to protect each member of the family or worker in the office from bacterial or viral contamination or physical hazards that can cause illness and disease. Likewise, maintenance of conducive environment or workplace for the occupants or workers promotes ease and productivity. The important areas that must be cleaned and sanitized are those that have direct contact with the body such as toilets and bathrooms, urinals, lavatories and their accessories. The accessories or amenities include towels, linens, beddings, glasses, table wares, pieces of furniture, appliances, and kitchen wares. For efficient and effective housekeeping, the office, house or any building must have appropriate cleaning equipment, tools, and supplies. They are the following:

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Cleaning and Sanitizing Equipment Vacuum cleaner Floor polisher Carpet sweeper

It is used to eliminate dust particles from carpet surfaces, upholstered furniture and even hard surfaces. Hydro-Vacuum or Wet and dry vacuum

It is used in scrubbing, stripping and polishing hard floor surfaces and also vinyl, wood parquet, etc

This is used to pick-up dirt and particles from the carpet.

Carpet Extractor

Cart or Trolley

It is an all-purpose vacuum for dry and wet surfaces. It is also used for absorbing water in flooded or wet surface.

It is designated for dry foam shampooing of carpets. It removes dirt that sticks to or penetrates into the carpet layers.

It is used for stocking cleaning supplies and chemicals so as to make cleaning easier and faster.

Cleaning Tools
Cleaning and sanitizing equipment should be checked or maintained before and after using, used with proper care, scheduled a routine or regular check-up of its wiring to avoid breakdown. Also, following manufacturer’s instruction will prolong its lifespan and reduce budget allocated for maintenance.

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Cleaning and Sanitizing Tools and Materials Scouring Pads Dustpan Dusting clothes

Green: For scrubbing purposes only White: for cleaning painted surfaces, glass mirrors, marble and porcelain.

This is used to scoop the dirt and wastes on the floor.

This is used for dusting wooden and painted parts.

Polishing Cloth

Toilet bowl brush

Mop with mop handle

This cloth is used for polishing metal surfaces like bathroom fixtures.

It is used for cleaning toilet bowls. It i

It is used for manual floor mopping.

Floor and window Squeegees

Cleaning Broom

Soft Broom and Stick Broom

This is needed to remove excessive water from the surface and corners. It also speeds up the drying process.

This broom is used to remove cobwebs in the ceiling.

This is used for sweeping away dirt and dust.

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Oilers

Tongs

Trash Bags

This is applied on tools to inhibit rust.

These are used for picking up dirt and cigarette butts found on the ashtrays.

The plastic bags serve as under liners for garbage containers so that the wet garbage does not penetrate into the corners of surfaces.

Sponges

Buckets

These are used for cleaning fine surfaces.

Buckets and mops are used for cleaning floors, walls and other parts of the building.

Cleaning tools and materials play important roles in housekeeping tasks. The adequacy and appropriateness of utilizing tools contribute to attaining quality standards. However, observing proper handling of tools, full awareness of the manufacturer’s instructions and asking assistance from your classmates, colleagues or teachers whenever necessary will lead to productivity, effectiveness, and efficiency.

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Cleaning Chemicals

Wood Polish

Insecticides

Methylated Spirit

This is used to polish wood surface, leather and imitation -leather surfaces.

These are used in fumigation and elimination of insects and pests.

This chemical is used for polishing all glass surfaces such as mirrors, windows, etc.

Air freshener

Muriatic acid

This is sprayed in the room in order to remove foul odor in guestrooms, comfort rooms or any area with foul odor.

This is used only for removing cement or plastic remains from floors. This is not advisable for toilet bowls since it is very strong and it can damage the tiles.

In as much as the chemicals are toxic, utmost care should be observed in utilizing or handling chemical solutions. For example, highly combustible chemicals must never be used near fire or flame. Using them sparingly with care or guidance of an expert is important to avoid possible accident or wastage.

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Activity 2. Formative Assessment

Directions: Match each purpose/proper use in the left column with the appropriate supplies/chemicals/equipment in the right column. 1. It picks up dirt and particles from the carpet by pressing the handle and pushing towards dirt. 2. It is used for dusting wooden and painted parts. 3. It is a chemical used to expedite draining of clogs. 4. It is used for cleaning toilet bowls. 5. This tool has rubber strip for cleaning glass surfaces (window). 6. This is used for picking up dirt and cigarette butts. 7. It is applied in hinges of doors so as to prevent squeaking sounds. 8. It is used for fumigation so as to eliminate pest and insect. 9. It is a chemical sprayed in the room in order to remove foul odor. 10. This chemical is not advisable for toilet bowls because it can the damage the tiles. . A. Air freshener

B. Carpet sweeper C. Drain cleaner D. Dusting cloth

E. Insecticide F. Oiler G. Mentholated spirit

H. Muriatic acid

I. Squeegee

J. Toilet bowl brush K. Tongs

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Safety Measures in Doing Household Tasks Housekeeping is not just cleanliness. It includes keeping work areas neat and orderly; maintaining halls and floors free of slip and trip hazards; and removing of waste materials (e.g. paper, cardboard) and other fire hazards from work areas. Safe Use Risks can vary greatly. It is important that whoever uses any tool or piece of equipment as part of his/her job does so with care. To ensure safe use, employers must orient workers and provide necessary information. They must also check that workers have the appropriate qualifications to use high-end tools and equipment. In addition, as part of their health and safety strategy, employers should offer orientation and training. This isn’t necessary for common tools, but when certain tools and equipment change, orientation and orientation improves skills and reminds users of safety procedures. Material handling safety Handling material is a daily function in the workplace. All too often it is a task taken for granted, with little knowledge of or attention to the consequences if done incorrectly. The National Safety Council recommends power lifting, protect yourself, use the correct hand protection, wear gloves to prevent cuts, and wear safety shoes to prevent injury while doing any task. Similarly, in determining load to carry consider these tips: 1. Determine if you can carry a load comfortably; tip it on its side. 2. Get help if the load is too big or bulky for one person. Check for nails, splinters, rough strapping, and rough edges. 3. Lift it right. 4. Make sure your footing is solid. 5. Keep your back straight with no curving or slouching. 6. Center your body over your feet. 7. Get a good grasp on the object and pull it close to you. Lift with your legs, not your back. 8. Move your feet to turn. 9. Don't twist your back. 10. Don't try to carry a big load.

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PHILIPPINE OCCUPATIONAL HEALTH AND SAFETY STANDARDS Occupational Safety and Health This is a cross-disciplinary area concerned with protecting the safety, health and welfare of people engaged in work. The goal of all occupational safety and health programs is to foster a safe work environment. As a secondary effect, it may also protect co-workers, family members, employers, customers, suppliers, nearby communities, and other members of the public who are impacted by the workplace environment. It may involve interactions among many subject areas, including medicine, occupational well-being, public health, safety engineering / industrial engineering, chemistry, health physics and others. The Occupation Safety and Health Center (OSHC) in the country is established by Executive Order (EO) No. 307. The implementing rules and regulations are issued by the Employees Compensation Commission (ECC). These Implementing Rules and Regulations are issued pursuant to the authority of the ECC under Section 8 of EO No. 307 establishing OSHC. The main objectives of the OSHC are as follows: 1. Prevent, eliminate or reduce work-related injuries, illnesses and deaths: 2. Effectively implement occupational health and safety programs that will promote health, efficiency and general well-being among Filipino workers through the improvement of the quality of his working life; and, 3. Establish training center to prevent industrial diseases and to promote occupational safety. Hazards and Risks and its Effects A hazard is a situation that poses a level of threat to life, health, property, or environment. Most hazards are dormant or potential, with only a theoretical risk of harm. However, once a hazard becomes "active", it can create an emergency situation. A hazard does not exist when it is not happening. A hazardous situation that has come to pass is called an incident. Hazard and vulnerability interact together to create risk.

Hazards are sometimes classified into three modes: 1. Dormant - The situation has the potential to be hazardous, but no people, property, or environment is currently affected by this. For instance, a hillside may be unstable, with the potential for a landslide, but there is nothing below or on the hillside that could be affected. 2. Armed - People, property, or environment are in potential harm's way.

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3. Active - A harmful incident involving the hazard has actually occurred. Often this is referred to not as an "active hazard" but as an accident, emergency, incident, or disaster. TYPES OF HAZARD Biological A biological hazard is one originating from an organism that is foreign (in presence or concentration) to the organism being affected. Many biological hazards are associated with food, including certain viruses, parasites, fungi, bacteria, and plant and seafood toxins. Pathogenic Campylobacter and Salmonella are common food borne biological hazards. The hazards from these bacteria can be avoided through risk mitigation steps such as proper handling, storing, and cooking of food. Disease in humans can come from biological hazards in the form of infection by bacteria, viruses, or parasites. Chemical A chemical can be considered a hazard if by virtue of its intrinsic properties can cause harm or danger to humans, property, or the environment. Some chemicals occur naturally in certain geological formations, such as radon gas or arsenic. Other chemicals include products with commercial uses, such as agricultural and industrial chemicals, as well as products developed for home use. Pesticides, which are normally used to control unwanted insects and plants, may cause a variety of negative effects on non-target organisms. Mechanical A mechanical hazard is any hazard involving a machine or process. Motor vehicles, aircraft, and air bags pose mechanical hazards. Compressed gases or liquids can also be considered a mechanical hazard. Physical A physical hazard is a naturally occurring process that has the potential to create loss or damage. Physical hazards include, but are not limited to, earthquakes, floods, and tornadoes. Physical hazards often have both human and natural elements. Flood problems can be affected by climate fluctuations and storm frequency, both natural elements, and by land drainage and building in a flood plain, human elements. Another physical hazard, X-rays, are naturally occurring from solar radiation, but have been utilized by humans for medical purposes; however, overexposure can lead to cancer, skin burns, and tissue damage.

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Ergonomic It is a physical factor within the environment that harms the musculoskeletal system. Ergonomic hazards include uncomfortable workstation height and poor body positioning. Ergonomic hazards are caused by poorly designed workplaces or processes. Examples are poor lighting, or a job that requires you to repeat the same movement over and over. An office receptionist that has to type an abundant amount of documents may be affected by ergonomic hazards. If she/he is not seated well he/she might have back pain, neck pain, bad eye sight and leg cramps. One of the most basic health practices in any workplace is being free from common workplace hazard. Workplace hazards vary from one working environment to another. Because there are so many types of hazards, the three that will be discussed are mechanical hazards, biological hazards, and chemical hazards.

Activity 3. Formative Assessment Directions: Tell whether the following sentences are true or false. If false, supply the correct word that will make the sentence right. 1. A hazard is a condition that poses a level of threat to life, health, property, or environment. 2. The situation has the potential to be hazardous, but no people, property, or environment is currently affected by this is categorized as active hazard. 3. For every company, all job descriptions must have occupational hazards. 4. Accident prone areas should have signs that warn people. 5. Risk is defined as the probability that exposure to a hazard will lead to a positive consequence. 6. All chemicals are hazardous to man. 7. Ergonomics hazards include earthquakes, floods, and tornadoes. 8. Ergonomics is a physical factor within the environment that harms the musculoskeletal system. 9. Compressed gases or liquids can also be considered a mechanical hazard. 10. Pesticides are normally used to control unwanted insects and plants and may cause a variety of negative effects to non-target organisms. 11. A hazardous situation that has come to pass is called an accident. 12. Regular medical checkups that will monitor the employees’ health can also prevent the transfer of diseases between employees. 13. A biological hazard is one originating from an organ that is foreign to the organism being affected. 14. Motor vehicles, aircraft, and air bags pose mechanical hazards. 15. Removing occupational hazards is only one way of improving worker protection.

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Chart of Cleaning Cleaning Standards

Floor Cleaning

Bedroom Cleaning

Bathroom Cleaning

    

Polishing Vacuuming Finishing Mopping Sweeping

   

Bed making Waste disposal Surface cleaning Arranging of furniture and fixtures  Dusting/Cleaning of fixtures

   

Waste disposal Surface cleaning Toilet bowl cleaning Dusting/Cleaning of fixtures  Lavatory cleaning

Living Room Cleaning

Kitchen Cleaning

 Dusting/Cleaning furniture and fixture  Moping the floor  Cleaning the windows, mirror or glass  Vacuuming carpeted areas

 Disposing wastes properly  Cleaning all kitchen equipment and appliances  Disinfecting the area  Cleaning the cabinet

Paying close attention to crucial areas such as toilet seat and flush handle is a paramount concern of all housekeeping crews or attendants. Proper use and storage of cleaning chemicals are once again stressed.

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PROCESS
Activity 1. Role Playing Directions: Form small groups and role play your assigned tasks. Group A: Group B: Group C: Group D. Group E: Cleaning a kitchen Bathroom cleaning Cleaning a living room Cleaning a dining room Making up a bedroom Task B. Oral Presentation Rubric Oral Presentation Rubric Very good (has no more than three minor errors) 1. Gave an interesting introduction 2. Presented clear explanation of topic 3. Presented information in logical manner 4. Used complete sentence 5. Offered a concluding summary 6. Spoke clearly, correctly, distinctly, and confidently 7. Maintained eye contact 8. Maintained acceptable posture. 9. Utilized audio-visual aids 10. Handled questions and comments Total Grand Total

Satisfactory (has four to seven errors)

Poor (has more than seven errors)

Part of housekeeping objectives is safeguarding of physical facilities, equipment, and other valuable assets. This includes dealing with emergencies, health and safety of all the employees and guests, working with colleagues and handling guests. Establishing a secure house or office should be the management’s concerns. Fire prevention and control should deal with proper housekeeping, use of noncombustible materials for cleaning, provision of functional sprinklers and warning systems, conduct of fire and evacuation drills, emergency training of staff, and display of appropriate emergency signs and tags.

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Likewise, it is a must that every member of the family or an organization is prepared for any natural disaster such as earthquakes, floods, or landslides through proper education and emergency drills. SAFETY REGULATIONS A. The Philippines Clean Air Act of 1999 The Clean Air Act is the constitutional law designed to make sure that all Filipinos have air that is safe to breathe. Public health protection is the primary goal, though the law also seeks to protect our environment from damage caused by air pollution. In 1999, Congress enacted Republic Act No. 8749, otherwise known as the Philippine Clean Air Act, a landmark legislation setting a comprehensive air quality management policy and program which aims to achieve and maintain healthy air for all the people in the Philippines. The Clean Air Act is guided by the following principles: 1. Protect and advance the right of the people to a balanced and healthful ecology in accord with the rhythm and harmony of nature; 2. Promote and protect the global environment while organizing the primary responsibility of local government units to deal with environmental problems; 3. Recognize that the responsibility of cleaning the habitat and environment is primarily area-based; and 4. Recognize that a clean and healthy environment is for the good of all and should therefore be the concern of all.

B. Waste management It is the collection, transport, processing, recycling, or disposal of waste materials. Waste Management program helps manage hazardous chemical, radioactive, medical and other wastes safely and legally. TYPES OF WASTE Waste includes all items that people no longer have any use for, which they either intend to get rid of or have already discarded. Many items can be considered as waste like household rubbish, sewage sludge, wastes from manufacturing activities, packaging items, discarded cars, old televisions, garden waste, old paint containers and others. Thus, all our daily activities can give rise to a large variety of different wastes arising from different sources.

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Solid wastes Solid waste is defined as any waste that is dry in form and is discarded as unwanted. Solid waste from general housekeeping is described as residential waste, refuse, household waste or domestic waste. Examples are plastics, styrofoam containers, bottles, cans, papers, scrap iron, and other trashes. Liquid Wastes Liquid waste includes human waste, runoff (storm water or flood water), sullage, industrial wastewater and other forms of wastewater from different sources. Examples are chemicals, oils, wastewater from ponds. CLASSIFICATION OF WASTES ACCORDING TO THEIR PROPERTIES Bio-degradable Bio-degradable wastes are those that can be broken down (decomposed) into their constituent elements by bacteria and other microorganisms. The term can be applied to both liquid and solid waste. Examples are human and animal wastes, food wastes, papers, and agricultural wastes. Non-biodegradable Non-biodegradable trash is any discarded item that cannot be broken down by living organisms. Non-biodegradable trash accumulates in the environment because it cannot return to its origins. Examples are plastics, bottles, old machines, containers and others. CLASSIFICATION OF WASTES ACCORDING TO THEIR EFFECTS ON HUMAN HEALTH AND THE ENVIRONMENT Hazardous wastes Hazardous wastes are unsafe substances used commercially, industrially, agriculturally, or economically. Examples are paint, motor oil, pesticide, drain opener, prescription drugs, air fresheners, batteries. Non-hazardous Non-hazardous are safe substances used commercially, industrially, agriculturally, or economically. Examples are papers, cardboard, linings, wrappings, paper packaging materials, or absorbents.

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Flow of Waste Management     Reduce - to buy less and use less. Reuse Reuse - elements of the discarded item are used again. Recycle - discards are separated into materials that may be incorporated into new products. Recover - capturing useful material for waste to Recycle energy programs.

Reduce

Recover

C. Disaster Preparedness and Management It aims to reduce, or avoid the potential loses from hazards, assure prompt and appropriate assistance to victims of disaster, and achieve rapid and effective recovery. Disaster Management Cycle    Mitigation. This minimizes the effects of disaster. Examples: building codes and zoning; vulnerability analyses; public education. Preparedness. This refers to planning how to respond. Examples: preparedness plans; emergency exercises/training; warning systems. Response. This refers to the efforts to minimize the hazards created by a disaster. Examples: search and rescue; emergency relief. Recovery. This refers to returning the community to normal. Examples: temporary housing; grants; medical care.



Activity 2. Slogan and Poster Making Directions: Make a slogan and poster on the following topics: 1. Clean Air Act 2. Electrical and Fire Safety Code 3. Waste Management 4. Disaster Preparedness and Management

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Performance Rubric Criteria Workmanship Content (details of the output and appropriateness) Compliance to standards Totality (appearance, physical impact) Work habits and techniques Speed Total CONTINGENCY MEASURES AND PROCEDURES A contingency plan is a written emergency procedure plan which describes what actions must be taken to minimize hazards from fires, explosions or unplanned releases of hazardous waste or hazardous waste constituents to air, soil or water. What must a contingency plan include?  A description of the emergency procedures to be followed by facility personnel in response to fires, explosions, or any unplanned sudden or non-sudden release of hazardous waste or hazardous waste constituents to the air, soil or water;  A description of arrangements agreed to by local police departments, fire departments, hospitals, contractors, and state and local emergency response teams;  An up-to-date list of names, addresses and phone numbers (office and home) of all persons qualified to act as emergency coordinator. When more than one person is listed, one must be designated as primary emergency coordinator and the others must be listed in the order in which they will assume responsibility as alternates;  An up-to-date list of all emergency equipment at the facility, including the location and physical description of each item, along with a brief outline of its capabilities. Examples of emergency equipment include, but are not limited to, fire extinguishing systems, communications and alarm systems, personnel protective equipment, spill containment or clean-up equipment, and decontamination equipment; and  An evacuation plan for facility personnel. Evacuation It is the immediate and rapid movement of people away from the threat or actual occurrence of a hazard. Examples range from the small scale evacuation of a building due to a bomb threat or fire to the large scale evacuation of a district because of a flood, bombardment or approaching weather system. In situations involving hazardous materials or possible contamination, evacuees may be decontaminated prior to being transported out of the contaminated area.
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Percentage 30% 20% 15% 15% 10% 10% 100%

Isolation This refers to various measures taken to prevent contagious diseases from being spread from a patient to other patients, health care workers, and visitors, or from others to a particular patient. Various forms of isolation exist, some of which contact procedures are modified, and others in which the patient is kept away from all others. Decontamination It is the reduction or removal of chemical agents. It may be accomplished by removal of these agents by physical means or by chemical neutralization or detoxification.

Activity 3. Minute Paper Directions: Explain the importance of having a contingency plan for an emergency case. Use the rubric below for your scoring guide.
Very Satisfactory

Criteria

Excellent

Satisfactory

Poor

Score

Clarity 30%

Comprehensiveness 25%

Coherence 25%

Presentation 20%

( 29-30 ) Clear relationship between concepts. ( 24-25 ) Information is clear, accurate, and precise ( 24-25 ) Logical organization from components to subcomponents ( 19-20 ) Presentation is orderly and effective

( 26-27 ) Relationship between concepts is evident ( 21-22 ) Information is accurate

( 24-25 ) Unclear relationship between concepts ( 19-20 ) Information is inaccurate

( 21-22 ) Components and subcomponents are present.

( 19-20 ) Components and subcomponents are not organized ( 14-15 ) Presentation is not orderly

( 22-23 ) Little or No attempt at all to explain ( 17-18 ) Little or No attempt at all to explain ( 17-18 ) Little or No attempt at all to explain

( 16-17 ) Presentation is orderly

( 12-13 ) Little or No attempt at all to explain

Total Score

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Good intra- and inter-relationships between and among colleagues and guests should indicate the following:  Guests’ concerns are addressed and assisted with courtesy,  Warm dealings with colleagues and guests,  Complaints are treated with tactfulness, and  Good deeds are well appreciated. HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES Respect. Household workers should treat colleagues with respect and should foster accurately and fairly the qualifications, views, and obligations of colleagues. They should cooperate with household work colleagues when such cooperation serves the wellbeing of clients. Confidentiality. Household workers should respect confidential information shared by colleagues in the course of their working relationships. Consultation. Household workers should seek the advice and counsel of colleagues whenever such consultation is in the best interest of clients. Sexual Relationships. Household workers should avoid engaging in sexual relationships with colleagues when there is potential for a conflict of interest. Sexual Harassment. Household workers should not sexually harass colleagues. Sexual harassment includes sexual advances, sexual solicitation, requests for sexual favors, and other verbal or physical conduct of a sexual nature. Impairment of Colleagues. Household workers who have direct knowledge of a social work colleague’s impairment that is due to personal problems, psychosocial distress, substance abuse, or mental health difficulties and that interferes with practice effectiveness should consult with that colleague when feasible and assist the colleague in taking remedial action. Incompetence of Colleagues. Household workers who have direct knowledge of a household work colleague’s incompetence should consult with that colleague when feasible and assist the colleague in taking remedial action. Household Workers’ Ethical Responsibilities as Professionals Competence. Household workers should accept responsibility or employment only on the basis of existing competence or the intention to acquire the necessary competence.

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Discrimination. Household workers should not practice, facilitate, or collaborate with any form of discrimination on the basis of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status, or mental or physical disability. Private Conduct. Household workers should not permit their private conduct to interfere with their ability to fulfill their responsibilities. Dishonesty, Fraud, and Deception. Household workers should not participate in, or be associated with dishonesty, fraud, or deception. Impairment. Household workers should not allow their own personal problems, psychosocial distress, legal problems, substance abuse, or mental health difficulties to interfere with their performance. Misrepresentation. Household workers should ensure that their representations to clients, agencies, affiliations, services provided, or results to be achieved are accurate. Solicitations. Household workers should not engage in solicitation of testimonial endorsements (including solicitation of consent to use a client’s prior statement as a testimonial endorsement) from current clients or from other people who are vulnerable to undue influence.

Activity 4. Formative Assessment (Guest Relation Skills) Directions: Evaluate your guest relations skills by answering the following questions. 1. Which of the following behaviors is a good way to communicate with foreignlanguage speaking guests? A. Raise your voice B. Speak quickly C. Work it out by yourself D. Speak in a normal voice and use appropriate hand gestures 2. Which of these statements best defines good non-verbal communication? A. Be polite to the guest B. Be willing to help when a guest approaches you. C. Adapt your body language to what you are saying (posture, smile, etc.) D. Look at the ground when speaking to guest 3. What should you do if you have to communicate with visually-challenged guest? A. Approach the guest as you would anyone else. B. Take the guest by the arm and speak to him/her. C. Notify the guest when approaching him/her. D. Go find your teacher or supervisor
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For questions 4-12, please fill in the blanks using the list of words below. resources staff meetings hours of operation property’s facilities attractions memos activities info desk co-workers

In order to become familiar with your property’s facilities and services, you should attend ______ (4) ______________, ask your __________(5)__________, consult the property’s brochures and read ________(6)____________. You should know the different types of rooms, the location of the ______ (7) ____________and their _________ (8) ____________. A guest might ask you for information on the main ________ (9) ____________ and ______ (10) ______________ in the area. If a guest asks you something and you do not know the answer, refer them to other ______ (11) _______________ such as _______ (12) _____________.

REFLECT AND UNDERSTAND
Activity 1. Speculative Journal Writing Directions: Fill in the table below with your speculative thoughts and ways to avoid them. Types of accident or disaster 1. Floods Speculations Ways to avoid them

2. Fire

3. Guest strain

4. Chemical spillage

5. Riots

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Writing Rubrics Directions: The paper will be given one of the three scores: Q, A, or NA. The presenter will present the paper with these descriptors in mind: Criteria Quality Descriptions Can easily complete process  has no more than three minor errors (mechanics, word choice, sentence structure)  captures message fully Take some efforts to complete process  has four to seven minor errors (mechanics, word choice, sentence structure)  captures message partially Cannot complete process  has more than seven errors (mechanics, word choice, sentence structure)  does not capture message

Acceptable

Not Acceptable

Activity 2. Household Precautions

1. Create the various safety signs and tags. Paste one signage in the box.

2. Visit the Occupational Safety and Health Administration (OSHA) site. Select one policy on handling or mitigating emergencies and write your reactions or comments on a separate sheet. Write your summary in the box.

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Activity 3. Research and Investigate Directions: Visit at least two schools, research and investigate their risk reduction and emergency management policy and plan. You will be rated using the criteria below: Criteria for Term or Research Paper
Qualities & Criteria Poor (0-80) Format/Layout (15%) Follows poorly the requirements related  Presentation of the to format and layout. text  Structuring of text  Follows requirements of length, font and style. Content/Information (50%)
 All elements of the

Good (80-90) Follows, for the most part, all the requirements related to format and layout. Some requirements are not followed.

Excellent (90-100) Closely follows all the requirements related to format and layout.

topics are addressed.  The information is technically sound  Information is based on careful research.  Coherence of information Quality of Writing (25%)
 Clarity of

The essay is not objective and addresses poorly the issues referred in the proposed topic. The provided information is not necessary or not sufficient to discuss these issues.

The essay is objective and for the most part addresses with an in depth analysis most of the issues referred in the proposed topic. The provided information is, for the most part, necessary and sufficient to discuss these issues.

The essay is objective and addresses with an in depth analysis all the issues referred in the proposed topic. The provided information is necessary and sufficient to discuss these issues.

sentences and paragraphs  No errors in spelling, grammar and use of English  Organization and coherence of ideas References (10%)
 Soundness of

The essay is not well written, and contains many spelling errors, grammar errors and/or use of English errors. The essay is badly organized, lacks clarity and/or does not present ideas in a coherent way.

The essay is well written for the most part, without spelling, grammar or use of English errors. The essay is for the most part well organized, clear and presents ideas in a coherent way.

The essay is well written from start to finish, without spelling, grammar or use of English errors. The essay is well organized, and presents ideas clearly in a coherent way.

References are not appropriately used and cited.

references
Source: Dr. Estella Porto

Most of the references are appropriately used and cited.

All of the references are appropriately used and cited.

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TRANSFER
Activity 1. Communicate (Site Evacuation Plan Making) Directions: Create a site or emergency evacuation plan of your house or school.
Criteria 1 Display 2 Descriptions 3 Most parts are clearly labeled. There are minor mistakes in mechanics and/or spelling. The brochure is presented as less difficult for the audience to understand Layout is almost organized. Most components are consistent within the publication. Almost all information can be located. 4 All parts are clearly labeled There are no mistakes in mechanics and/or spelling. The brochure is presented with ease for the audience to understand Layout is well organized. There is consistency in its components that allows the readers to easily locate information. Value

All parts are not Some parts are clearly labeled. clearly labeled There are many mistakes in mechanics and/or spelling. There are several mistakes in mechanics and/or spelling. The brochure is presented as difficult for the audience to understand. Layout is somewhat organized. Most of the components are not organized. Partial information can be located

Mechanics and Spelling

Presentation

The brochure is presented as very difficult for the audience to understand. Layout is confusing. Components are inconsistent and information is missing.

Layout

Total Student’s comments: __________________________________________________________ Teacher’s comments: _________________________________________________________

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Activity 2. GRASPS Model

Directions: Please prepare a Goal, Role, Audience, Situation, Product, Performance and Performance and Standards and Criteria for Success (GRASPS) design in providing housekeeping services at your home or in your office/school.

GRASPS Model Goal Your task is to provide housekeeping services.

Role

You are a housekeeping attendant and you need to provide quality, effective and efficient housekeeping jobs or services.

Audience

You are letting your classmates know the marvel of providing housekeeping through quality, effective, and efficient services.

Situation

The challenges involve preparing of housekeeping plan, performing housekeeping tasks, and assessing performances.

Performance You will provide quality, effective, and efficient services using the concepts and principles you have learned in housekeeping.

Standard for Success

Your service must meet the following standards: effectiveness, efficiency, and quality of services rendered.

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Sample Rubric for Performance Dimension Highly Skilled 5 Skilled 4 Moderately Skilled 3 Unskilled 2 No Attempt

Use of tools, equipment, and materials

Application of procedure

Safety/ Work habits

1 Appropriate Appropriate Appropriate Never No attempt selection, selection, selection, selects, to use preparation, preparation, preparation, prepares, tools/ and use of and use of and use of and uses equipment materials materials materials and materials and tools/ and tools/ tools/ and tools/ equipment equipment equipment equipment all the time most of the sometimes time Systematic Systematic Systematic Never No attempt application application application of follows to apply of of procedures systematic procedures procedures procedures sometimes application of to project all the time all the time with constant procedures without with supervision without supervision minimum supervision supervision Highly self- Highly self- Highly self- Needs to be No motivated motivated motivated and motivated motivation and and observes and does not and totally observes all observes sometimes observe all disregards safety most safety some safety safety precaution precautions precautions precautions precautions at all times most of the time Work finished ahead time Work finished, of meets deadline Work finished Work No concept close to finished way of time deadline beyond deadline

Speed/ Time

Maximum points: 20

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POST ASSESSMENT
Directions: Each item in this test is composed of a question or an incomplete statement with options lettered A, B, C, and D. Read each item, then select the best or the correct option that answers the question or complete the statement. 1. This refers to the ability to habitually work diligently and for long hours. A. Goal-oriented C. Risk-taker B. Hardworking D. Self-confidence 2. Albert works hard to achieve good results in the tasks that he had been given. Which of these traits does he possess? A. Goal-oriented C. Risk-taker B. Hardworking D. Self-confidence 3. Which of these traits expresses self-assurance in one’s own ability to complete a difficult task or meet a challenge? A. Goal-oriented C. Risk-taker B. Hardworking D. Self-confidence 4. Which of these competencies makes a personal sacrifice or applies extraordinary effort to complete a job with customer’s satisfaction? A. Committed C. Risk-taker B. Coping up with failure D. Self-confidence 5. This refers to the ability of a person to place his/her self in situations involving a challenge or moderate risk. A. Committed C. Risk-taker B. Coping up with failure D. Self-confidence 6. This competency of a successful household service provider is characterized by doing things before asked or forced to by events and acting to extend the business into new products and services. A. Committed C. Seeking opportunity B. Coping up with failure D. Self-confidence 7. Which of these competencies develops or uses procedures to ensure work is completed on time or that work meets agreed upon standards of quality? A. Coping up with failure C. Setting own standard B. Willing to listen D. Self-confidence 8. Which of these traits does personal research on how to provide a product or service from clients, suppliers or competitors? A. Seeking information C. Setting own standard B. Willing to listen D. Self-confidence

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9. Kamille takes personal responsibility for the performance necessary to achieve her goals and objectives. A. Coping up with failure C. Setting own standard B. Willing to listen D. Self-confidence 10. Which among the following clusters of PECs emphasize goal setting, information seeking, and systematic monitoring? A. Achievement C. Planning B. Empowering D. Power cluster 11. The technique in generating business idea that usually uses a questionnaire through interview is known as: A. Complaints C. Mass media B. Brainstorming D. Surveys 12. A source of business idea of which the objective is to come up with as many ideas as possible A. Brainstorming C. Personal skills B. Complaints D. Mass media 13. Which of the following rules of brainstorming does not hitch hike zany or crazy ideas? A. Don’t criticize the ideas of others C. Freewheeling is encouraged B. Quantity is desirable D. Quality is encouraged 14. The best reason for conducting a market survey is A. avoiding competitions C. by disregarding marketing mix B. know the market conditions D. knowing the customers 15. These are within the reach of the household service provider in terms of competency and legal requirements. A. Availability of resources and skills C. Meeting objectives B. Being competitive D. Return on investment 16. This refers to the people who have the experience, know-how, and desirable attributes. A. Competition C. Environment B. Capital, technology and resources D. Management team 17. Which of these provides durable time and acceptable returns or rewards for effort required. A. Availability of resources and skills C. Meeting objectives B. Being competitive D. Return on investment

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18. Which of the following statements is not a rule in brainstorming? A. Don’t criticize or judge the ideas of others. B. Freewheeling is encouraged. C. Quality is much desirable. D. Combine and improve upon the ideas of others. 19. This is where the firm first determines the needs, wants and values of a target market, then adapts the firm to satisfy these needs and wants more efficiently than its competitors. A. Product concept C. Marketing concept B. Selling concept D. Buying concept 20. Which of the following statements best defines marketing strategy of a small business? A. Determine the needs of their customers. B. Analyze their competitive advantage. C. Select specific markets to serve. D. Determine how to satisfy those needs. 21. Which of the following best describes the type of footwear that a housekeeping attendant or crew should wear while at work? A. Closed-toe shoes C. Low-heeled pumps B. Non-slip sandals D. Steel-toe safety shoes 22. Alex, a housekeeping attendant, has been asked to deliver a box of supplies to the “back of the house”. Alex would most likely deliver the supplies to which of the following locations? A. The guest room C. The kitchen B. The receiving area D. The parking lot 23. A housekeeping manager has asked Laura, a housekeeping room attendant, to ensure that the “par stock” is sufficient. Which of the following standards should Laura use to determine if “par stock” is sufficient? A. Enough reserve supplies in case of an emergency B. Enough supplies to clean each room once C. Enough supplies for daily duties D. Enough supplies to last one week 24. In order to maximize the service life of a vacuum while ensuring that rooms are properly cleaned, how often should a housekeeping room attendant check vacuum bags and filters? A. Daily C. Weekly B. Monthly D. As needed

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25. Marvin, a new housekeeping room attendant, has been asked to vacuum his first guest room. Which of the following would be the best way for Marvin to proceed? A. Start at one side and move to the other. B. Start at the door and work into the back of the room. C. Start at the farthest point and back out of the room. D. Start near the center and work outwardly. 26. Richell, a housekeeping attendant, is vacuuming a guest room. Which of the following vacuum attachments should Richell use to clean the ledges, corners, and furniture corners? A. Crevice tool C. Floor brush B. Power nozzle D. Small brush 27. Sheryl, a housekeeping room attendant, is cleaning a guest room. There are bottle caps and coins on the carpet. Which of the following is the best way to pick up the bottle caps and coins? A. With a carpet sweeper C. With a vacuum B. With a whisk broom D. With her hands 28. Which of the following is the most appropriate tool to use for sweeping outside areas? A. Floor brush C. Push mop B. Small whisk brush D. Wet mop 29. Which of the following should a housekeeping room attendant wear when stripping a bed in a guest room? A. An apron C. Disposable gloves B. Proper footwear D. A safety mask 30. Which of the following is the most appropriate way for a housekeeping room attendant to strip the sheets from a bed in a guest room? A. Fold sheet inward. B. Shake the sheets briskly. C. Fold sheets toward the outside. D. Crumple the sheets into a ball.

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SUMMARY
House or office should be cleaned, sanitized and organized regularly to protect each member of the family or worker in the office from bacterial or viral contamination or physical hazards that can cause illness and disease. Likewise, maintenance of conducive environment or workplace for the occupants or workers promotes ease and productivity. Housekeeping is not just cleanliness. It includes keeping work areas neat and orderly; maintaining halls and floors free of slip and trip hazards; and removing of waste materials (e.g. paper, cardboard) and other fire hazards from work areas. Part of housekeeping objectives is safeguarding of physical facilities, equipment, and other valuable assets. This includes dealing with emergencies, health and safety of all the employees and guests, working with colleagues and handling guests. A contingency plan is a written emergency procedure plan which describes what actions must be taken to minimize hazards from fires, explosions or unplanned releases of hazardous waste or hazardous waste constituents to air, soil or water.

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GLOSSARY
Cleaning solution refers to a cleanser used for cleaning and sanitizing Extraction refers to the process of removing deeply embedded dirt in carpets. Damp mopping is the process of wiping out the dirt or dust from the floor with lightly wet mop. Disinfectant refers to a powerful cleanser or chemical that cleans or sanitizes at the same time. Finishing refers to the application of coats of wax for polishing. House rule refers to any published company-wide rule for the guidance and compliance of all workers. Orderliness refers to the arrangement of furniture and fixture in the appropriate location. Resilient floors refer to linoleum, vinyl, asphalt tile, and rubber tile. Sanitation is the process of cleaning using chemicals to eliminate the disease-causing organisms that are invisible. Spraying is the process of dispensing of pesticide on affected areas by the use of sprayer. Sweeping refers to the process of removing dirt from floors using brooms and dustpans. Vacuuming is the process of eliminating dirt using a vacuum cleaner.

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REFERENCES
Book Abon, Orlando P., Bacani, Olivia A. and Cornito, Evelyn B. (2010). Entrepreneur Kids, St. Agustine Publication: Sampaloc, Manila Roldan, Amelia S and Crespo, Amelia M. (2003). Housekeeping Management. AR Skills Development and Mangement Services, Manila Srinivasan, Sunita (2009). Theory and Practices of Professional Housekeeping. Anmol Publication: India Tomlinson ,Peter and Haftendorn, Klaus (2005). Entrepreneurship Education in Schools and Technical Vocational Training Institutions, International Labor Office: Geneva

Internet http://www.the fabricator.com/article/safety/material-handling-safety http://www.acehardware.com http//www.wikipedia.org/wiki/vacuum_cleaner http//www.OSHA.com

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