Malaysia Standard for Cleaning Performance

DRAFT November 5, 2011 MALAYSIA STANDARD FOR CLEANING PERFORMANCE Introduction As a science, cleanliness can be measured and that the measurement will be objective, quantitative and repeatable for a given set of criteria. However in practical terms cleaning is subjective and that its measurements are based on a given standard. While subjectivity gives the impression of wide difference in opinion on values and the definition of clean between the service providers in the cleaning industry and the building owners and managers or the professional associations in the real estate industry a standard which specifies the quality of services and the measuring system that determines the quality of cleaning service can reduce such subjectivity and form a platform for those parties involved to move to a performance based system. Traditionally service providers in the cleaning industry are subjected to a ‘head count’ system and unilateral imposition of unsound measurement standards and systems which discourage improvement in productivity through skill upgrades and better employment benefits, automation and mechanization and the medium of Information Technology. The move to performance based system with sound measurement standards and systems will lead to a better cleaning performance through increased productivity and better understanding and acceptance by all the building owners and managers and their cleaning service providers.

Objective : 1. To established a minimum standard for cleaning performance which is agreeable by both the service provider and it’s client. 2. To improved safety and health level in cleaning activities. 3. To upgrade the professionalism of service provider. 4. To standardized measurement for cleaning performance in the industry. 5. To assist and be a reference point in monitoring cleaning performance among service provider. 6. To upgrade the overall level of cleanliness in Malaysia with the objective of CLEAN MALAYSIA.

1.0

Purpose 1

DRAFT November 5, 2011 The Malaysia Standard for Cleaning Performance is to specify quality measurement of cleaning services to performance standards In measuring quality of cleaning service it is based on visual inspection of selected elements of cleaning units and the degree of comformance to cleaning standard which is classified into standard immediately after cleaning, standard in-betwwen cleaning and unacceptable standard.

2.0

Scope Applies to the quality of cleaning services in commercial building encompassing office premises, shopping complexes and other premises of similar activities. It DOES NOT include public amenities building.

3.0

Definitions 3.1

Commercial Buildings Commercial buiding includes office buildings, shopping complexes and other buildings carrying out similar actoivities. It excludes food courts, canteen, food preparations area and public utilities buildings such as mosque.

4.0

Inventory of the Buildings/Premises See Appendix A

5.0

Conditions for Inspection The inspection of the quality of cleaning service is based on the cleaning performance to be agreed between the client and service provider. The followings shall be specified: a) The limitations on the kind of service and applicable locations b) The types of cleaning or the coverage of the service c) The level of Quality Standards to be achieved after each cleaning which can vary depending on the time of the day, volume of traffic or conditions of the building. If measuring device is to be used, it shall be clearly stated. d) The frequency inspection to be carried out by building owners or managing agents in the presence of service provider’s representative at minimum frequency of once a week. e) Types of reports and methods of reporting, f)

Categories of areas, inspection units and elements 2

DRAFT November 5, 2011 g) Minimum sample size of inspected units h) Operating costs of the system

6.0

Inspection Criteria of Standard The system of inspection hall specify for each item the qualitative criteria to be employed in the inspection. The system shall include qualitative criterion, instruments and methods used ( if any ) and accuracy of observation through the timing of inspections. The inspection criteria is defined as follows : 6.1 Unacceptable Standard 6.2 Standard in between cleaning 6.3 Standard immediately after cleaning 6.4 Impossible to clean or unreachable to clean Inspection should be carried out as soon as possible after completion of each cleaning. Where inspection is carried out in between cleaning, then allowances should be given for immediate pollution. Inspection is visual or if necessary with the aid of special measuring instruments and in accordance with the quality benchmarks. It shall be carried out on elements in inspection units selected by sampling, by checking for the absence of pollution or opposite, the presence of certain attributes.

7.0

Selection of Sample Sample size and frequency The minimum sample size should be determined by the frequency of inspection and the total area /size of the cleaning contract. Whereby the total area/size is divided by the number of frequency per month. Example : a) By area /size of premise Total Size Frequency Sample Size

: 100,000 sqm : 8 inspections per month : 100,000 / 8 sqm per inspection

b) By number of floors

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DRAFT November 5, 2011 Total number of floors Frequency Sample Size

8.0

: 88 : 8 inspections per month : 88 / 8 floors per inspection

Assessment Before inspection is conducted, the following data has to be prepared: a) Classification of the area b) Determine which elements are cleaned c) Inventory of the items to be assessed d) Number of inspection units e) Establish sample size f)

Establish composition of the sample

g) Determine the required quality level h) Cleaning schedule for the area inspected i)

List of tasks performed for the area

The inspection shall be carried out in accordance with the quality benchmark given in Annex B and Clause 6.

8.1

Ad Hoc Inspection Building owner may conduct ad hoc site inspections.

9.0

Compliance Complies with the required quality level agreed between the parties, the building owners / manager and service provider.

10.0

Reporting A written reports as a measurement of conformity or nonconformity according to :

11.0

•

Areas not cleaned

•

Areas cleaned but cleaning activities were carried out late

•

Areas cleaned but below expectations or agreed quality levels

Machine 4

DRAFT November 5, 2011 In order to achieve the desired level of cleaning the service provided should have access to the minimum list of machinery and equipment. They should provide the most efficient and cost effective ways of cleaning. The minimum list should be agreed between the building owners and the service providers.

12.0

Chemicals The service providers are to use approved chemicals in the execution of the cleaning works. Each chemical should have a MSDS andto be used in accordance to the manufacturer’s recommendation with regards to dilution, application and safety precautions

13.0

Health and Safety The Service Provider shall ensure a safe environment for its employees at all time. All Safety & Health Act provisions and any subsequent amendments should be fully complied particularly on usage and storage of chemicals, Personal Protective Equipment. and access equipment. It is also expected that all cleaning operatives only use recommended safe methods in the execution of the cleaning works.

14.0

Training The service providers should ensure that their employees receive training on cleaning performance assessment, cleaning science, methodology and supervision in order to facilitate competency and understanding in job performance and assessment. Training providers and certification should be approved by Department of Skill Development or PerbadananSumberManusiaBhd(PSMB) under the Ministry Of Human Resources Malaysia or its equivalents.

Annex A Classification and inventory of buildings/premises Category Building Interior

Inspection unit Entrance and Common Area Lobby

Elements Door surface / frame / closer Floor / tiles / skirting Wall / partition 5

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Category

Inspection unit

Elements Ceiling / aircon diffuser / light diffuser / fan Glass / window Fitting / furniture Switches / signage Fire hose reel / extinguisher Planter boxes / ornaments Letter box Rubbish bin Reception counter

Corridor

Door surface / frame / closer Floor Wall / partition Ceiling / aircon diffuser / light diffuser Glass / window Fitting / furniture Switches / signage Fire hose reel / extinguisher Planter boxes / ornaments

Corridor (cont’d) Building Interior (cont’d)

Staircase

Rubbish bin Door surface / frame / closer Floor Wall Ceiling Tread / riser 6

DRAFT November 5, 2011

Category

Inspection unit

Elements Railing Switches / signage

Washroom

Door surface / frame / closer Floor (including floor trap) / tiles / skirting Partition / wall Ceiling / aircon diffuser Glass panel / window Mirror Fitting / fixture Switches / power point / signage Wash hand basin / vanity top Urinals and toilet bowls Soap dispenser Toilet paper dispenser Bins / sanitary bins (in ladies washroom) Diaper changing station

Building Interior (cont’d)

Elevator (Service and Passenger Lifts)

External door Internal door Mirror Elevator wall Push button panel Elevator floor lobby Elevator ledges and lights Lift track 7

DRAFT November 5, 2011

Category

Inspection unit Escalator / Travellator /Trolley Conveyor

Elements Glass Handrails Structure Landing Steps

Management office

Door surface / frame / closer Floor / tiles / skirting Wall / partition Ceiling / aircon diffuser / light diffuser Glass / window Fitting / furniture / equipments Switches Fire extinguisher Planter boxes / ornaments

Building interior (cont’d)

Management office (cont’d)

Waste paper basket Pantry

Surau

Abolition area Prayer mat Door surface / frame / closer Partition / wall Ceiling / aircon diffuser / light diffuser Fitting / furniture Switches

Multipurpose hall /

Door surface / frame / closer 8

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Category

Inspection unit Auditorium / Seminar room

Elements Floor / tiles / skirting Wall / partition Ceiling / aircon diffuser / light diffuser Glass / window Fitting / furniture Switches

Fire extinguisher

Building Exterior

Pavement and compound

Furniture fitting Floor / Tiles / Skirting Bin Handrail

Building Exterior (cont’d)

Carpark

Door Floor Wall Ceiling Exhaust louvre Scupper drain Fitting Signage Fire extinguisher Bin Carpark equipment 9

DRAFT November 5, 2011

Category

Inspection unit

Elements

Piping

Landscape area

Fitting Signage Planter

Drain

Grating Gutter

Bin Centre

Door Wall Ceiling

Building Exterior (cont’d)

Bin centre (cont’d)

RoIIer shutter Floor Bin

Loading and unloading bay

Floor Wall Ceiling Door Roller shutter Railing

Roof top

Roof surface Rainwater outlet Gutter

External façade / Canopy

Wall Glass surface 10

DRAFT November 5, 2011

Category

Inspection unit

Elements

ANNEX B Quality Benchmarks

The proposed quality benchmarks are specified in Table B.1 for the various elements. There are two sets of benchmarks for each element in order to take into account the possibility of re-pollution when inspections are not carried out immediately after cleaning as compared to inspection immediately after cleaning without possibility of re-pollution. The elements which are cleaned according to the minimum cleaning frequency should be free from dust and stain when inspection is carried out immediately after cleaning.

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DRAFT November 5, 2011

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DRAFT November 5, 2011 Table B.1 – Quality benchmarks lnspection unit Entrance and lobby

Element Door surface / frame / closer / grill

Cleaning Tasks • Wipe clean

• Polishing ( for metal and wood surface )

Floor – Unpolishable

• Sweep / dust mop

• Mopping

Entrance and

Standard immediately after cleaning • Free of dust and stains

Standard inbetween cleaning

Unacceptable Standard

• Light dust • Fingerprint mark on door knob • Stripes from shoes

• Accumulated dust and stains • Stripes resulting from improper cleaning

• Free of dust and stains • Shining

• Light dust • Fingerprint mark on door knob and surface

• Accumulated dust and stains • Streak mark resulting from improper polishing

• Smooth floors shall be free of dust and stains • Free from litters and dirts

• An isolated stain may be present • Some light dust is permitted

• Has uniform appearance • Dry and free from spillages, removable stains, superficial marks and loose debris

• Debris and spillage arising from usage between cleans • Litter and soils arising from the day activities

• Loose debris, ingrained dirt or scuff marks • Accumulated dust, dirts and stains at corners and skirting • Build up spillages, removable stains, superficial marks, non-uniform finish • Mop or machine

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DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

lobby (cont’d)

marks • Excessive dampness • Detergent residue • Dull appearance

Floor – Unpolishable (cont’d)

Floor – Polishable

Entrance and lobby (cont’d)

Unacceptable Standard

• Scrubbing

• Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. • Uniform appearance

• Debris and spillages arising from usage between cleans

• Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. • Non-uniform appearance

• Sweep / dust mop

• Smooth floors shall be free of dust and stains • Free from litters and dirts

• An isolated stain may be present • Some light dust is permitted

• Loose debris, ingrained dirt or scuff marks • Accumulated dust, dirts and stains at corners and skirting

• Mopping

• Has uniform appearance • Dry and free from spillages, removable stains, superficial marks and loose debris

• Debris and spillage arising from usage between cleans • Litter and soils arising from the day activities

• Build up spillages, removable stains, superficial marks, non-uniform finish • Mop or machine

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DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

marks • Excessive dampness • Detergent residue • Dull appearance

Floor – Polishable (cont’d)

Entrance and lobby (cont’d)

Unacceptable Standard

• Spray buff / buff

• Dry and free from removable stains, spillages, scuff marks and debris. • Has even sheen

• Debris and spillages arising from usage between cleans

• Dry cut / Scrubbing

• Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. • Uniform appearance

• Debris and spillages arising from usage between cleans

• Stripping & Polishing

• Dry and free from removable stains, spillages, scuff marks and debris. • Has even sheen

• Debris and spillages arising from usage between cleans

15

• Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. • Non-uniform appearance • Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. • Non-uniform appearance • Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. • Non-uniform appearance

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Floor Mat / Mat Well • Dry Vacuum

Standard immediately after cleaning

Standard inbetween cleaning

Unacceptable Standard

• Coverings shall be free of visible loose dirt, dust, stain and damp spot

• Debris and spillages arising from usage between cleans • Loose layer of dust and dirt under mat or in the mat well • Loose surface soil, litter and mark arising from the day’s traffic taking into account weather condition

• Free of dust, stains, cobwebs or sticker leftovers • Frame in which the partition is mounted shall be free of dust and stains

• Debris, dust and stains arising from usage between cleans

• Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. • Non-uniform appearance • Odour • Accumulation of dirt/mold around the edge/under the mat • Clogged and dried mud under the mat or in the mat well/floor mat • Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces • Removable stains or smears

Floor Mat / Mat well (cont’d) • Spot Clean

Wall / partition Entrance and lobby (cont’d)

• Wipe clean • Vacuum

NOTE – Special attention ought to be given to the lines of 16

DRAFT November 5, 2011

lnspection unit

Entrance and lobby (cont’d)

Element

Cleaning Tasks

Standard immediately after cleaning attachment between the partition and its frame.

Standard inbetween cleaning

Unacceptable Standard

Skirting board

• Wipe clean

• Free of dust and stains

• Some light dust permitted.

• Accumulated dirt, dust and stain • Mop and machine mark

Glass / Window

• Spot wipe with glass cleaner

• Free of dust, stains and fingerprints • Clear glass

Glass / Window

• Clean glass with lambwool and squeeze

• Some light dust may be present • Finger marks and light smear in inaccessible area

• Dull surface • Watermark • Build up of dirt and dust on frame and glass • Heavy finger marking • Mark on surrounding areas arising from cleaning

Fitting / furniture

• Wipe clean

• Free of dust and stains

• Some light dust is permitted

• Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces • Surfaces sticky to the touch

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DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks • Polish

Entrance and lobby (cont’d)

Standard immediately after cleaning • Dry and free from removable stains, spillages and debris. Has bright even sheen. •

Standard inbetween cleaning

Unacceptable Standard

• Light dust and litter. • Light finger marking especially around door handle and arm of chair and desk edge

• Surfaces sticky to the touch • Dull appearance • Discoloration because of dirt, smear and mark arising from cleaning activities • Streak mark due to improper cleaning

Switch / signage

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

Fire hose reel / extinguisher

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

Ornaments / Planter boxes

• Wipe clean

• Free of dust and stains

• Some light dust is permitted.

• Accumulated dust and stains

• Dirt / litter removal

• Free from dirt and litter • Free of cigarette buds • Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

• Some light dust is permitted.

• Accumulated dust and stains

• Waste free • Dry

• Waste paper and litter arising since bin were last clean

• Overflow of waste

Letter box

• Wipe clean

Waste bin

• Remove waste • Replenish plastic bag

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DRAFT November 5, 2011

lnspection unit

Corridor

• Wipe / Wash / Clean

Standard immediately after cleaning • Spotless • Interior free from sediment or sticked dirt • Dry

Chandelier *Special item

• High dusting • Washclean • Metal Polish

• Free from dust and cobweb • Has bright even sheen.

• Some light dust is permitted.

Door surface / frame / closer

• Wipe clean

• Free of dust and stains

• Polishing ( for

• Free of dust and

• Light dust • Fingerprint mark on door knob • Stripes from shoes • Light dust

Element

Cleaning Tasks

19

Standard inbetween cleaning

Unacceptable Standard

• Some light dust is permitted (including in and outside of lid).

• Accumulated dust and stains • Marks and smear which can be removed by cleaning • Odour • Encrusted dirt • Build up of dust and dirt in interior and exterior • Surfaces sticky to the touch • Accumulated dust and cobweb • Dull appearance • Discoloration because of dirt, smear and mark arising from cleaning activities • Streak mark due to improper cleaning • Accumulated dust and stains • Stripes resulting from cleaning • Accumulated dust

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks metal and wood surface )

Floor – Unpolishable

Corridor (cont’d)

Floor – Unpolishable (cont’d)

Standard immediately after cleaning stains • Shining

Standard inbetween cleaning • Fingerprint mark on door knob and surface

Unacceptable Standard and stains • Streak mark due to improper cleaning • Loose debris, ingrained dirt or scuff marks

• Sweep / dust mop

• Smooth floors shall be free of dust and stains • Rough dirt shall not appear on the floor

• An isolated stain may be present • Some light dust is permitted

• Mopping

• Has uniform appearance • Dry and free from spillages, removable stains, superficial marks and loose debris

• Debris and spillage arising from usage between cleans • Litter and soils arising from the day activities

• Build up spillages, removable stains, superficial marks, non-uniform finish • Mop or machine marks • Excessive dampness • Detergent residue • Dull appearance

• Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. • Uniform appearance

• Debris and spillages arising from usage between cleans

• Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. • Non-uniform appearance •

•

Mopping (cont’d)

• Scrubbing

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DRAFT November 5, 2011

lnspection unit

Element Floor – Polishable

Cleaning Tasks • Sweep / dust mop

• Mopping

Standard immediately after cleaning • Smooth floors shall be free of dust and stains • Rough dirt shall not appear on the floor • Has uniform appearance • Dry and free from spillages, removable stains, superficial marks and loose debris

Standard inbetween cleaning • An isolated stain may be present • Some light dust is permitted

• Loose debris, ingrained dirt or scuff marks

• Debris and spillage arising from usage between cleans • Litter and soils arising from the day activities

• Build up spillages, removable stains, superficial marks, non-uniform finish • Mop or machine marks • Excessive dampness • Detergent residue • Dull appearance • Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. • Non-uniform appearance

Corridor (cont’d) Floor – Polishable (cont’d) • Spray buff / buff

• Dry cut / Scrubbing

Unacceptable Standard

• Dry and free from removable stains, spillages, scuff marks and debris. • Has even sheen

• Debris and spillages arising from usage between cleans

• Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. 21

• Debris and spillages arising from usage between cleans

• Build up spillages, removable stains, ingrained dirt, scuff marks and

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning • Uniform appearance

Standard inbetween cleaning

Unacceptable Standard impacted debris. • Non-uniform appearance

• Stripping & Polishing

• Dry and free from removable stains, spillages, scuff marks and debris. • Has even sheen

• Debris and spillages arising from usage between cleans

• Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. • Non-uniform appearance

Floor –Carpeted

• Vacuum

• Free from dust

• Dust arising from usage between vacuuming

• Accumulation of dust

Floor – Carpeted (cont’d)

• Stain removal

• Free from removable stains and spillages. • • Spotless appearance • Dry

Corridor (cont’d)

• Cosmetic cleaning

• Deep cleaning

• Free from removable stains and spillages • Spotless 22

-N/A-

• Embedded spillages

• Light stain from usage between cleaning

• Discoloration • Excessive dampness • Odour

• Light stain from usage between cleaning

• Discoloration • Excessive dampness • Odour

DRAFT November 5, 2011

lnspection unit

Corridor (cont’d)

Element

Cleaning Tasks

Wall

• Wipe clean

Wall (cont’d)

• Vacuum

Glass / Window

• Spot wipe with glass cleaner

Glass / Window (cont’d)

Fittings

Standard immediately after cleaning appearance • Free of dust, stains, cobwebs or sticker leftovers

Standard inbetween cleaning

Unacceptable Standard

• Debris, dust and stains arising from usage between cleans

• Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces • Removable stains or smears

• Free of dust, stains and fingerprints • Clear glass

• Some light dust may be present • Finger marks and light smear at inaccessible area

• Clean glass with lambwool and squeeze

• Free of dust, stains and fingerprints • Clear glass

• Some light dust may be present • Finger marks and light smear at inaccessible area

• Dull surface • Watermark • Build up of dirt and dust on frame and glass • Heavy finger marking • Mark on surrounding areas arising from cleaning

• Wipe clean

• Free of dust and stains

• Some light dust is permitted

23

• Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces • Surfaces sticky to

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

Unacceptable Standard the touch

• Polish Corridor (cont’d)

• Dry and free from removable stains, spillages and debris. Has bright even sheen.

• Light dust and litter. • Light finger marking

• Surfaces sticky to the touch • Dull appearance • Discoloration because of dirt, smear and mark arising from cleaning activities • Streak mark due to improper cleaning

• Polish

Switch / signage

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

Fire hose reel / extinguisher

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

Waste bin

• Remove waste • Replenish plastic bag

• Waste free • Dry

• Waste paper and litter arising since bin were last clean

• Overflow of waste

• Wipe / Wash / Clean

• Spotless • Interior free from sediment or sticked dirt • Dry

• Some light dust is permitted (including in and outside of lid).

• Accumulated dust and stains • Marks and smear which can be removed by cleaning

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DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

Unacceptable Standard • Odour • Encrusted dirt inside bins • Build up of dust and dirt in interior and exterior • Surfaces sticky to the touch

Ornaments / Planter boxes

Staircase

• Wipe clean

• Free of dust and stains

• Some light dust is permitted.

• Accumulated dust and stains

• Dirt / litter removal

• Free from dirt and litter • Free of cigarette buds

• Some light dust is permitted.

• Accumulated dust and stains

Door surface / frame / closer

• Wipe clean

• Free of dust and stains

• Light dust • Fingerprint mark on door knob • Stripes from shoes

• Accumulated dust and stains • Stripes resulting from improper cleaning

Floor

• Sweep / dust mop

• Smooth floors shall be free of dust and stains • Rough dirt shall not appear on the floor

• An isolated stain may be present • Some light dust is permitted

• Loose debris, ingrained dirt or scuff marks

• Mopping

• Has uniform appearance • Dry and free from

• Debris and spillage arising from usage

• Build up spillages, removable stains,

Staircase (cont’d)

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DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning spillages, removable stains, superficial marks and loose debris

Standard inbetween cleaning

Unacceptable Standard

between cleans • Litter and soils arising from the day activities

superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance

• • • •

• Scrubbing

Staircase (cont’d)

• Stripping & Polishing NOTE – For Polishable floor only

Wall / partition

• Wipe clean • Vacuum

• Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. • Uniform appearance • Dry and free from removable stains, spillages, scuff marks and debris. • Has even sheen

• Debris and spillages arising from usage between cleans

• Free of dust, stains, cobwebs or sticker leftovers • Frame in which the

• Debris, dust and stains arising from usage between cleans

26

• Debris and spillages arising from usage between cleans

• Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. • Non-uniform appearance • Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. • Non-uniform appearance • Build up loose debris and dust on vertical surfaces and at

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning partition is mounted shall be free of dust and stains

Standard inbetween cleaning

points of contact with horizontal surfaces • Removable stains or smears

NOTE – Special attention ought to be given to the lines of attachment between the partition and its frame. Steps

Staircase (cont’d)

• Sweep

• Mopping

• Mopping (cont’d)

• Smooth floors shall be free of dust and stains • Rough dirt shall not appear on the floor • Has uniform appearance • Dry and free from spillages, removable stains, superficial marks and loose debris

Steps (cont’d)

27

Unacceptable Standard

• An isolated stain may be present • Some light dust is permitted

• Loose debris, ingrained dirt or scuff marks

• Debris and spillage arising from usage between cleans • Litter and soils arising from the day activities

• Build up spillages, removable stains, superficial marks, non-uniform finish • Mop or machine marks • Excessive dampness • Detergent residue • Dull appearance

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks • Stripping & Polishing Note : Not advisable for staircase with anti slip strips

Railings

Switch / signage

Standard immediately after cleaning • Dry and free from removable stains, spillages, scuff marks and debris. • Has even sheen

Standard inbetween cleaning

Unacceptable Standard

• Debris and spillages arising from usage between cleans

• Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. • Non-uniform appearance

• Wipe clean

• Free of dust and stains

• Some light dust is permitted

• Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces • Surfaces sticky to the touch

• Polish

• Dry and free from removable stains. Has bright even sheen.

• Light dust and stain • Light finger marking

• Surfaces oily to the touch • Dull appearance • Discoloration because of dirt, smear and mark arising from cleaning activities • Streak mark due to improper cleaning

• Wipe clean

• Free of dust and

• Some light dust is

• Accumulated dust

28

DRAFT November 5, 2011

lnspection unit

Washroom

Element

Cleaning Tasks

Standard immediately after cleaning stains.

Door surface / frame / closer

• Wipe clean

• Free of dust and stains

Floor (Including floor trap)

• Scrub and mop dry

• Free from litters, tissue and other small pieces • Free from debris, small particles and like substance • Free from dry / wet organic dirt, spit, spillage etc • Free from black streak, soil, dirt from foot step • Dry

29

Standard inbetween cleaning

Unacceptable Standard

permitted. • Light dust • Fingerprint mark on door knob • Stripes from shoes • Any trash or garbage or waste material arising from usage in between cleaning • Only small particles are randomly present without continuous layer on floor surface • Any stain, dirts, mark arising from usage in between cleaning • Any wet area clearly present from usage in between cleaning

and stains • Accumulated dust and stains • Stripes resulting from cleaning •

•

•

•

Any trash or garbage or waste material especially bits of paper scattered untidily in one area Small particles are randomly present in a continuous layer on floor surface Any stain/mark smeared out or any stain/mark still clearly present, showing well defined borders Any wet area clearly present showing well define unattended and

DRAFT November 5, 2011

lnspection unit Washroom (cont’d)

Element Floor (including floor trap)

Floor Mat

Ablution area

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

• Scrub and mop dry (cont’d)

• Dry Vacuum / Spot Clean

•

Wash clean

Unacceptable Standard

•

• Coverings shall be free of visible loose dirt, dust, stain and damp spot

• Dry • Free of dirt and stain 30

no sign of mopping/drying activity Any dirt clearly present showing well define unattended and no sign of mopping/drying activity Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Odour Accumulation of dirt/mold around the edge/under the mat Clogged and dried mud under the mat or in the mat well/floor mat

• Debris and spillages arising from usage between cleans • Loose layer of dust and dirt under mat or in the mat well • Loose surface soil, litter and mark arising from the day’s traffic taking into account weather condition

•

• Light stain • Any visible smear arising from

• Slime • Algae • Bad odour

• • •

•

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Washroom (cont’d)

Standard immediately after cleaning Taps free of stain

Standard inbetween cleaning

• Partition / Wall

• Wipe clean

Partition / Wall (cont’d)

• Wipe clean (cont’d)

• Free from any sketch, wall scrawl, wall write • Free from any visible sticky/oily material/stain spread on surface • Free from conwebs • Free from visible layers of small particles on wall wurface • Free from dry/wet organic dirt, spit • Free from sticker, label, tag or any unnecessary identification paste on wall

Washroom (cont’d)

31

•

•

•

usage in between cleaning Cobwebs not clearly present/visible Any graffiti arising from usage in between cleaning Any visible smear arising from usage in between cleaning Cobwebs not clearly present/visible

Unacceptable Standard • Rusty • Accumulated dirt and stain • Any graffiti not removed and clearly visible, unattended and no sign of removing activity • Any visible smear not removed but has been smeared out or any stain/mark still clearly present, showing well defined smear • Any cobwebs or heavy dust layer • Small particles randomly present in a continuous layer at any surface • Any label gum not removed and clearly present on wall surface

DRAFT November 5, 2011

lnspection unit

Element Glass panel / window

Cleaning Tasks • Spot wipe with glass cleaner

Standard immediately after cleaning • Free of dust, stains and fingerprints • Clear glass

• Clean glass with lambwool and squeezee Mirror

Standard inbetween cleaning • Some light dust may be present • Finger marks and light smear inaccessible

Unacceptable Standard • Dull surface • Watermark • Build up of dirt and dust on frame and glass • Heavy finger marking • Mark on surrounding areas arising from cleaning

Spot wipe with glass cleaner

• Free of dust, stains and fingerprints • Clear glass

Clean glass with lambwool and squeeze

• Free of dust, stains and fingerprints Clear glass

Fitting / furniture

Wipe clean

• Free of dust and stains

• Some light dust is permitted

• Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces • Surfaces sticky to the touch

Switch / signage

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

Accumulated dust and stains

Wash hand

•

• Free from

• Any loose/floating

Mirror (cont’d)

• Some light dust may be present • Finger marks and light smear at inaccessible area • Some light dust may be present • Finger marks and light smear at inaccessible area

Washroom (cont’d)

Wash clean and

32

• Any unpleasant

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

basin /vanity top

Washroom (cont’d)

disinfect

Wash hand basin /vanity top (cont’d)

•

Wash clean and disinfect

Pan, urinal (including partition)

•

Wash clean and disinfect

Standard immediately after cleaning loose/floating particles • Free from grime • Free from excessive/left over cleaning agent • Free from rust • Dry

• Free from loose/floating particles • Free from grime • Free from stain • Free from excessive/left out cleaning agent • Free from rust 33

Standard inbetween cleaning

Unacceptable Standard

particle which arising from usage in between cleaning • Any stain/mark not removed arising from usage in between cleaning • Any excessive/left out cleaning agent not removed arising from usage in between cleaning • Any new rusty mark (green) and showing well defined and unattended • • Any loose/floating particle which arising from usage in between cleaning • Any stain/mark not removed arising from usage in between cleaning

material that form and accumulated on the surface of liquid strainer • Any stain/mark not removed and clearly present • Build up or accumulated stains / cleaning agent • Any surface unpolished and left with smears and dirt and no sign of polishing activity

• Any unpleasant material that form and accumulated on the surface • Any stain/mark not removed and clearly present • Excessive urine left to dry

DRAFT November 5, 2011

lnspection unit

Washroom (cont’d)

Element

Toilet bowl

Cleaning Tasks

• Wash clean and disinfect

Standard immediately after cleaning • Dry

• Seat is clean, free from discoloured and properly secured • Seat cover is clean and free from scratch arising from improper cleaning • Free from loose/floating particles 34

Standard inbetween cleaning

Unacceptable Standard

• Any excessive/left out cleaning agent not removed arising from usage in between cleaning • Urine not removed arising from usage in between cleaning • Only small particles randomly present without continuous Any grime arising from usage in between cleaning

• Build up or accumulated stains / cleaning agent • Any surface with black/yellowish mark not removed and clearly visible • Small particles randomly present in a continuous layer at any surfce

• Any discolouration on seat or damaged from usage in between cleaning • Seat cover damaged from usage in between cleaning • Any loose/floating particle which

• Seat is unclean, discoloured and shakey • Seat cover is unclean scratch arising from improper cleaning • Any unpleasant material that form and

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning • Free from grime • Free from stain • Free from excessive/left out cleaning agent • Free from deposit • Free from rust • Dry

Standard inbetween cleaning

•

•

•

Waashroom (cont’d)

•

•

Sanitizer / deodorizer

• Wipe clean

• Free from dust / stain 35

•

arising from usage in between cleaning Any loose/floating particle which arising from usage in between cleaning Any stain/mark not removed arising from usage in between cleaning Any excessive/left out cleaning agent not removed arising from usage in between cleaning Any deposit not removed arising from usage in between cleaning Only small particles randomly present without continuous Stain / mark arising from

Unacceptable Standard

•

• •

•

• •

•

accumulated on the surface of liquid Any surface with black/yellowish mark not removed and clearly visible Any stain/mark not removed and clearly present Build up or accumulated stains / cleaning agent Any surface unpolished and left with smears and dirt and no sign of polishing activity Visible layer of small particles / stain Small particles randomly present in a continuous layer at any surface Visible layer of small particles /

DRAFT November 5, 2011

lnspection unit

Element

Standard immediately after cleaning All unit functioning

Cleaning Tasks

Hand Bidet

• Wash clean

Handryer /Tissue dispenser/Towel dispenser/Soap dispensers

• Wipe clean

Bins / Sanitary bins

• Remove waste / sanitary towels • Replenish plastic bag

Standard inbetween cleaning

Unacceptable Standard

usage in between cleaning • Unit not function in between cleaning

stains • Any unit not functioning

• Dry • Free of dirt and stain • Free of dust and stains • Units must be functional • Free from smears • Free from excessive / left out cleaning agent • Dry

• Light stain

• Bidet touching the floor

• Some light dust is permitted • Only one unit not functioning if more than one unit is installed • New smear mark (green) • Any excessive / left out cleaning agent arising from usage in between cleaning

• Visible layer of small particles/stain • Any unit not functioning • Surface unpolished • Build up or accumulation of cleaning agent

• Waste free litter and overflow • Free from dust and stains • Free from bad odour

• Waste paper and litter arising since bins were last clean • Any stain/mark not removed arising from usage in between cleaning

• Waste material / sanitary towels not collected and overflowing • Visible layer of small particles/stain

• 36

DRAFT November 5, 2011

lnspection unit

Element Bins / Sanitary bins

Diaper changing station

Elevator/Lift car

Floor

Cleaning Tasks • Wipe / Wash / Clean

Wash clean

• Sweep / dust mop

• Mopping Elevator/Lift car (cont’d)

Standard immediately after cleaning • Spotless • Interior free from sediment or sticked dirt • Dry

• Free from unhygienic state • Free from dust and stain • Free from bad odour • Smooth floors shall be free of dust and stains • Rough dirt shall not appear on the floor • Has uniform appearance • Dry and free from spillages, removable stains, superficial marks 37

Standard inbetween cleaning

Unacceptable Standard

• Some light dust is permitted (including in and outside of lid). •

• Accumulated dust and stains • Marks and smear which can be removed by cleaning • Odour • Encrusted dirt • Build up of dust and dirt in interior and exterior Surfaces sticky to the touch

• Any stain/mark not removed arising from usage in between cleaning

• Unpleasant smell • Unhygienic condition • Visible layer of particles / stain

• An isolated stain may be present • Some light dust is permitted

Loose debris, ingrained dirt or scuff marks

• Debris and spillage arising from usage between cleans • Litter and soils arising from the

• Build up spillages, removable stains, superficial marks, non-uniform finish

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning and loose debris

Standard inbetween cleaning day activities

• Mop or machine marks • Excessive dampness • Detergent residue • Dull appearance

Floor (cont’d)

• Scrubbing

• Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. • Uniform appearance

• Debris and spillages arising from usage between cleans

• Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. • Non-uniform appearance

• Stripping & Polishing

• Dry and free from removable stains, spillages, scuff marks and debris. • Has even sheen

• Debris and spillages arising from usage between cleans

• Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. • Non-uniform appearance

• Free of dust, stains, cobwebs or sticker leftovers

• Debris, dust and stains arising from usage between cleans

• Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces

NOTE – For Polishable floor only Elevator/ Lift car (cont’d)

Wall / Door

Wall / Door (cont’d)

Unacceptable Standard

Wipe clean / Vacuum (for fabric surface)

Wipe clean / 38

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

Vacuum (for fabric surface)

Elevator/Lift car (cont’d)

Unacceptable Standard • Removable stains or smears

Mirror / Glass surface

• Spot wipe with glass cleaner • Clean glass with lambwool and squeeze

• Free of dust, stains and fingerprints • Clear glass

• Some light dust may be present • Finger marks and light smear at inaccessible area

• Dull surface • Watermark • Build up of dirt and dust on frame and glass • Heavy finger marking • Mark on surrounding areas arising from cleaning

Elevator ledge and light

• Vacuum

• Free of dust, dirt and stain

• Light dust

• Accumulated dust and stains

Lifi track

• Vacuum

• Free of dust, dirt and stain

• Light dust

• Accumulated dust and stains

Mirror / Glass surface

• Spot wipe with glass cleaner

• Free of dust, stains and fingerprints • Clear glass

• Some light dust may be present • Finger marks and light smear at inaccessible area

•

• Clean glass with lambwool and squeeze

• Free of dust, stains and fingerprints • Clear glass

• Some light dust may be present • Finger marks and light smear at inaccessible area

• Dull surface • Watermark • Build up of dirt and dust on

• Clean glass with 39

DRAFT November 5, 2011

lnspection unit

Element Mirror / Glass surface (cont’d)

Escalator

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

lambwool and squeeze

Unacceptable Standard frame and glass • Heavy finger marking • Mark on surrounding areas arising from cleaning

Handrail

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces • Surfaces sticky to the touch • Surfaces sticky to the touch

Structure

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

• Polish

• Dry and free from removable stains, spillages and debris. Has bright even sheen. •

• Light dust and litter. • Light finger marking

• Surfaces sticky to the touch • Dull appearance • Discoloration because of dirt, smear and mark arising from

40

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

Escalator (ont’d)

Unacceptable Standard cleaning activities • Streak mark due to improper cleaning

Landing / Steps

• Sweep

• Mopping

• Brush clean

• Smooth floors shall be free of dust and stains • Rough dirt shall not appear on the floor • Has uniform appearance • Dry and free from spillages, removable stains, superficial marks and loose debris

• An isolated stain may be present • Some light dust is permitted

• Loose debris, ingrained dirt or scuff marks

• Debris and spillage arising from usage between cleans • Litter and soils arising from the day activities

• Fress of dirts, dust and stains Free of oily / grease stains

• Debris and spillage arising from usage between cleans • Litter and soils arising from the day activities • Light dust • Fingerprint mark

• Build up spillages, removable stains, superficial marks, non-uniform finish • Mop or machine marks • Excessive dampness • Detergent residue • Dull appearance • Build up spillages, removable stains, superficial marks, non-uniform finish • Mop or machine marks • Excessive

41

DRAFT November 5, 2011

lnspection unit

Management office

Element

Cleaning Tasks

Standard inbetween cleaning

Unacceptable Standard

on door knob • Stripes from shoes

dampness • Detergent residue • Dull appearance

• Free of dust and stains

• Debris and spillage arising from usage between cleans • Litter and soils arising from the day activities

• Build up spillages, removable stains, superficial marks, non-uniform finish • Mop or machine marks • Excessive dampness • Detergent residue • Dull appearance

• Polishing ( for metal and wood surface )

• Free of dust and stains • Shining

• Light dust • Fingerprint mark on door knob and surface

• Accumulated dust and stains • Streak mark due to improper cleaning

• Sweep / dust mop

• Smooth floors shall be free of dust and stains • Rough dirt shall not appear on the floor • Has uniform

• An isolated stain may be present • Some light dust is permitted

• Loose debris, ingrained dirt or scuff marks

• Debris and

• Build up

Door surface / frame / closer

• Wipe clean

Door surface / frame / closer

• Wipe clean (cont’d)

Floor – Unpolishable

Standard immediately after cleaning

• Mopping

42

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Management office (cont’d)

Standard immediately after cleaning appearance • Dry and free from spillages, removable stains, superficial marks and loose debris

Standard inbetween cleaning

Unacceptable Standard

spillage arising from usage between cleans • Litter and soils arising from the day activities

spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Loose debris, ingrained dirt or scuff marks

• •

Floor Unpolishable (c0pnt’d) • Scrubbing

Floor – Polishable

• • •

• Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. • Uniform appearance

• Debris and spillages arising from usage between cleans

• Sweep / dust mop

• Smooth floors shall be free of dust and stains • Rough dirt shall not appear on the floor

• An isolated stain may be present • Some light dust is permitted

•

• Mopping

• Has uniform appearance • Dry and free from spillages, removable stains, superficial marks

• Debris and spillage arising from usage between cleans • Litter and soils arising from the

• Build up spillages, removable stains, superficial marks, non-uniform finish

43

•

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning and loose debris

Standard inbetween cleaning day activities

Management office (cont’d)

Floor – Polishable (cont’d)

Unacceptable Standard • Mop or machine marks • Excessive dampness • Detergent residue Dull appearance • Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. • Non-uniform appearance

• Spray buff / buff

• Dry and free from removable stains, spillages, scuff marks and debris. • Has even sheen

• Debris and spillages arising from usage between cleans

• Dry cut / Scrubbing

• Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. • Uniform appearance

• Debris and spillages arising from usage between cleaning

• Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. • Non-uniform appearance

• Stripping & Polishing

• Dry and free from removable stains, spillages, scuff marks and debris. • Has even sheen

• Debris and spillages arising from usage between cleans

• Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. • Non-uniform appearance

Management 44

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

Unacceptable Standard

office (cont’d) Carpeted Floor

Carpeted Floor

Wall / partition

• Vacuum

• Free from dust

• Stain removal

• Free from removable stains and spillages.

• Cosmetic cleaning (Bonnet / Skimming) • Carpet Shampoong (Rotary / Extraction)

• Free from embebddd stains and spillages • Free from discolouration due to improper cleaning • Free from streak mark due ro improper cleaning

• Dust arising from usage between cleaning

• Wipe clean / Vacuum (for fabric surface)

• Free of dust, stains, cobwebs or sticker leftovers • Frame in which the partition is mounted shall be free of dust and stains

• Debris, dust and stains arising from usage between cleans

Managemenyt office (cont’d) • Wipe clean / Vacuum (for fabric surface)

• NOTE – Special attention ought to 45

• Dust arising from usage between vacuuming -N/A-

• Accumulation of dust • Embedded spillages • Embedded spillages, accumulated stains, dirts and dust • Discolouration due to improper cleaning • Streak mark due ro improper cleaning • Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces • Removable stains or smears

DRAFT November 5, 2011

lnspection unit

Management office (cont’d)

Element

Cleaning Tasks

Skirting board

• Wipe clean

Glass / Window

• Spot wipe with glass cleaner

Glass / Window

• Clean glass with lambwool and squeezee

Fitting / furniture

• Wipe clean

Fitting / furniture (cont’d)

• Wipe clean

Standard immediately after cleaning be given to the lines of attachment between the partition and its frame. • Free of dust and stains

Standard inbetween cleaning

Unacceptable Standard

• Some light dust permitted.

• Accumulated dirt, dust and stain • Mop and machine mark

• Free of dust, stains and fingerprints • Clear glass

• Some light dust may be present • Finger marks and light smear inaccessible

• Dull surface • Watermark • Build up of dirt and dust on frame and glass • Heavy finger marking • Mark on surrounding areas arising from cleaning

• Free of dust and stains

• Some light dust is permitted •

• Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces • • Surfaces sticky to

46

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

Unacceptable Standard the touch

• Polish

• Dry and free from removable stains, spillages and debris. Has bright even sheen.

• Light dust and litter. • Light finger marking especially around door handle and arm of chair and desk edge

• Surfaces sticky to the touch • Dull appearance • Discoloration because of dirt, smear and mark arising from cleaning activities • Streak mark due to improper cleaning

Switch / signage

• Wipe clean

• Free of dust and stains.

Some light dust is permitted.

• Accumulated dust and stains

Fire hose reel / extinguisher

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

Waste paper basket

• Remove waste • Replenish plastic bag

• Waste free • Dry

• Waste paper and litter arising since bin were last clean

• Overflow of waste

Pantry

• Wipe Clean

• Free of dust and stains.

• Some light dust is permitted.

•

47

Accumulated dirts, dust and stains

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks • Mop clean

Prayer room

Standard immediately after cleaning • Has uniform appearance • Dry and free from spillages, removable stains, superficial marks and loose debris

Standard inbetween cleaning •

• Debris and spillage arising from usage between cleans • Litter and soils arising from the day activities

• Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces • Removable stains or smears • Build up spillages, removable stains, superficial marks, non-uniform finish • Mop or machine marks • Excessive dampness • Detergent residue • Dull appearance

Venetian blind

• Vacuum / wipe clean

• Free of dust, stains, cobwebs or sticker leftovers • Frame in which the partition is mounted shall be free of dust and stains

• Debris, dust and stains arising from usage in between cleaninf

Door/ Wall / Partition

• Wipe Clean

• Free of dust and stains.

• Some light dust is permitted.

48

Unacceptable Standard

DRAFT November 5, 2011

lnspection unit

Element Carpeted Floor (include prayer mat)

Cleaning Tasks • Vacuum

Standard immediately after cleaning • Free from dust

Standard inbetween cleaning • Dust arising from usage between vacuuming -N/A-

• Accumulation of dust

• Embedded spillages, accumulated stains, dirts and dust • Discolouration due to improper cleaning • Streak mark due ro improper cleaning • Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces • Removable stains or smears • Slime • Algae • Odour

• Stain removal

• Free from removable stains and spillages.

• Cosmetic cleaning (Bonnet / Skimming)

• Free from embebddd stains and spillages • Free from discolouration due to improper cleaning • Free from streak mark due ro improper cleaning

• Dust arising from usage between cleaning

• Free of dust, stains, cobwebs or sticker leftovers • Frame in which the partition is mounted shall be free of dust and stains

• Debris, dust and stains arising from usage between cleans

• Carpet Shampoong (Rotary / Extraction Prayer room Venetian Blind

• Wipe clean

Venetian (cont’d)

•

Wipe clean

Ablution area

•

Wash clean

• Dry • Free of dirt and stain Taps free of stain 49

Unacceptable Standard

• Light stain

• Embedded spillages

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

Unacceptable Standard • Rusty • Accumulated dirt and stain

Ceiling

Light fitting

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

Air Vent

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

Ceiling board / fan

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

Ducting

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

Trunking and piping

• Wipe clean

• Free of dust and stains.

• Some light dust is permitted.

• Accumulated dust and stains

• Wipe clean

• Free of dust and stains

• Some light dust is permitted.

• Accumulated dust and stains

• Dirt / litter removal

• Free from dirt and litter • Free of cigarette buds

• Some light dust is permitted.

• Accumulated dust and stains

• Wipe clean • Vacuum

• Free of dust, stains, cobwebs or sticker leftovers

• Debris, dust and stains arising from usage between cleans

• Build up loose debris and dust on vertical surfaces and at points of contact

Planter boxes

External facade

Wall

50

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

Standard inbetween cleaning

Unacceptable Standard with horizontal surfaces • Removable stains or smears

Roof top

Glass surface

• Spot wipe with glass cleaner • Clean glass with lambwool and squeeze

• Free of dust, stains and fingerprints • Clear glass • Free of dust, stains and fingerprints • Clear glass

• Some light dust may be present • Finger marks and light smear inaccessible • Some light dust may be present • Finger marks and light smear inaccessible •

• Dull surface • Watermark • Build up of dirt and dust on frame and glass • Heavy finger marking • Mark on surrounding areas arising from cleaning • Dull surface • Watermark • Build up of dirt and dust on frame and glass • Heavy finger marking • Mark on surrounding areas arising from cleaning

Roof Surface

• Pressure wash

• Free from litters, dust, dirts and stains

• Some foreign matters exist since last clean

• Overflow of foreign matter

51

DRAFT November 5, 2011

lnspection unit

Element

Rainwater outlet

Gutter

Pavement and compound, driveway, carpark and side walk.

Cleaning Tasks

Standard immediately after cleaning • Free from moist, algae growth

Standard inbetween cleaning

Unacceptable Standard

•

• Remove foreign matters

• Foreign matters free

• Some foreign matter exist since outlet were last clean

• Overflow of foreign matter

• Pressure wash

• Free from litters, dust, dirts and stains • Free from moist, algae growth

• Some foreign matters exist since last clean

• Overflow of foreign matter

• Remove foreign matters

• Free of foreign matters free

• Some foreign matter exist since outlet were last clean

• Overflow of foreign matter

• Pressure wash

• Free from litters, dust, dirts and stains • Free from moist, algae growth

• Some foreign matters exist since last clean

• Overflow of foreign matter

• Remove litters

• Litter free

• Some litter exist since outlet were last clean

• Overflow of litter

• Sweep clean

• Floors shall be free

• An isolated litter

• Loose debris,

52

DRAFT November 5, 2011

lnspection unit

Landscape area

Drain

Handrail

Element

Cleaning Tasks

Standard immediately after cleaning of dust and litter • Rough dirt shall not appear on the floor

Standard inbetween cleaning

Unacceptable Standard

may be present • Some light dust is permitted

ingrained dirt or litter

• Pressure clean

• Free from litters, dust, dirts and stains • Free from moist, algae growth

• Some foreign matters exist since last clean •

• Overflow of foreign matter

• Remove litters •

• Litter free

• Some litter exist since outlet were last clean

• Overflow of litter

• Sweep clean

• Floors shall be free of dust and litter • Rough dirt shall not appear on the floor • Foreign matters free

• An isolated litter may be present • Some light dust is permitted

• Loose debris, ingrained dirt or litter

• Some foreign matter exist since outlet were last clean

• Overflow of foreign matter

• Pressure wash

• Free from litters, dust, dirts and stains • Free from moist, algae growth

• Some foreign matters exist since last clean •

• Overflow of foreign matter

• Wipe clean

• Free of dust and

• Some light dust is

• Build up of loose

• Remove foreign matters

53

DRAFT November 5, 2011

lnspection unit

Element

Bin Centre / bin chute

Bins

Cleaning Tasks

Standard immediately after cleaning stains

Standard inbetween cleaning permitted

Unacceptable Standard debris and dust on horizontal surfaces and at points of contact with vertical surfaces • Surfaces sticky to the touch

• Polish

• Dry and free from removable stains. Has bright even sheen.

• Light dust and stain • Light finger marking

• Surfaces oily to the touch • Dull appearance • Discoloration because of dirt, smear and mark arising from cleaning activities • Streak mark due to improper cleaning

• Remove waste/litters

• Litter free

• Overflow of litter

• Pressure wash

• Free from litters, dust, dirts and stains • Free from moist, algae growth • Litter free

• Some litter exist since outlet were last clean • Some foreign matters exist since last clean

• Some litter exist

• Overflow of litter

• Remove

54

• Overflow of foreign matter

DRAFT November 5, 2011

lnspection unit

Element

Cleaning Tasks

Standard immediately after cleaning

waste/litters Bins

Loading and unloading bay

• • Wash clean

• Dry • Free of dirt and stain • Taps free of stain

• Remove litters •

• Litter free

• Pressre wash / Machine scrub and dry

• Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. • Uniform appearance

55

Standard inbetween cleaning since outlet were last clean • Light stain

• Some litter exist since outlet were last clean • Debris and spillages arising from usage between cleans

Unacceptable Standard

• • • • •

Slime Algae Odour Rusty Accumulated dirt and stain • Overflow of litter • Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. • Non-uniform appearance

DRAFT November 5, 2011

ANNEX C Method of Assessment

C.1

Performance Level

The Performance Assessment sheet is a tabulated list (See Table C.1) of Inspection Units,their respective Elements for each area / blok to be inspected and Cleaning tasks for each elements. The assessment is done for each Element of an area / blok with the Cleaning Tasks as a guideline in determining whether inspection is carried out immendiately after cleaning or inbetween cleaning. Building owner / manager or it’s representative in the presence of service provider or it’s representive shall randomly select the areas or blocks to be inspected. Where possible inspection should be carried out immediately after cleaning where the Standard Immediately After Cleaning is applied. Should inspection be carried out after cleaning is carried out with the possibility of the area / block being used, then the Standard in-between Cleaning should be applied. The recording of the inspection is by rating the level of conformance to the Performance Standard as follow; Observation

Comments

Score

Not clean with no sign of cleaning being carried out as per agreed frequency

Unsatisfactory

1-2

Not well cleaned. Sign of cleaning being carried out but not well clean.

Fair

3–4

Good

5–6

Excellent

7

Cleaned but can be improved further. Clean and tidy. Cleaning carried out well..

Cleaning Performance will then be calculated based on the points obtained divided by the number of elements inspected times by 100 for a percentage score. Building owner / manager and service provided must agreed on the acceptable Performance level based on the percentage score.

56

DRAFT November 5, 2011

Table C.1 Inspection Rating •

Notes : Refer to quality benchmark for evaluation of performance for Immediately After Cleaning (A) / In Between Cleaning (B)

Inspection unit Entrance and Common Area Lobby

Elements

1. 2. 3. 4. 5. 6. 7. 8. 9.

Corridor

10. 11. 12. 13. 14.

Immediat e (A) / Inbetween (B)

SCORE Unsatisfac tory 1

Door surface / frame / closer Floor / tiles / skirting Wall / partition Ceiling / aircon diffuser / light diffuser / fan Glass / window Fitting / furniture Switches / signage Fire hose reel / extinguisher Planter boxes / ornaments Letter box Rubbish bin Reception counter Door surface / frame / closer Floor 57

2

Fair 3

Good 4

5

6

Excelle nt 7

Remar ks

DRAFT November 5, 2011

Inspection unit

Corridor

Staircase

Washroom

Elements

Immediat e (A) / Inbetween (B)

SCORE Unsatisfac tory 1

15. Wall / partition 16. Ceiling / aircon diffuser / light diffuser 17. Glass / window 18. Fitting / furniture 19. Switches / signage 20. Fire hose reel / extinguisher 21. Planter boxes / ornaments 22. Rubbish bin 23. Door surface / frame / closer 24. Floor 25. Wall 26. Ceiling 27. Tread / riser 28. Railing 29. Switches / signage 30. Door surface / frame / closer 31. Floor (including floor trap) / tiles / skirting 32. Partition / wall 33. Ceiling / aircon diffuser 34. Glass panel / window 35. Mirror 36. Fitting / fixture 58

2

Fair 3

Good 4

5

6

Excelle nt 7

Remar ks

DRAFT November 5, 2011

Inspection unit

Washroom

Elevator (Service and Passenger Lifts)

Escalator / Travellator /Trolley Conveyor Manageme nt office

Elements

Immediat e (A) / Inbetween (B)

SCORE Unsatisfac tory 1

37. Switches / power point / signage 38. Wash hand basin / vanity top 39. Urinals and toilet bowls 40. Soap dispenser 41. Toilet paper dispenser 42. Bins / sanitary bins (in ladies washroom) 43. Diaper changing station 44. External door 45. Internal door 46. Mirror 47. Elevator wall 48. Push button panel 49. Elevator floor lobby 50. Elevator ledges and lights 51. Lift track 52. Glass 53. Handrails 54. Structure 55. Landing 56. Steps 57. Door surface / frame / closer 58. Floor / tiles / skirting 59. Wall / partition 59

2

Fair 3

Good 4

5

6

Excelle nt 7

Remar ks

DRAFT November 5, 2011

Inspection unit

Surau

Multipurpos e hall / Auditorium / Seminar room

Elements

Immediat e (A) / Inbetween (B)

SCORE Unsatisfac tory 1

60. Ceiling / aircon diffuser / light diffuser 61. Glass / window 62. Fitting / furniture / equipments 63. Switches 64. Fire extinguisher 65. Planter boxes / ornaments 66. Waste paper basket 67. Pantry 68. Ablution area 69. Prayer mat 70. Door surface / frame / closer 71. Partition / wall 72. Ceiling / aircon diffuser / light diffuser 73. Fitting / furniture 74. Switches 75. Door surface / frame / closer 76. Floor / tiles / skirting 77. Wall / partition 78. Ceiling / aircon diffuser / light diffuser 79. Glass / window 80. Fitting / furniture 60

2

Fair 3

Good 4

5

6

Excelle nt 7

Remar ks

DRAFT November 5, 2011

Inspection unit

Pavement and compound Carpark

Landscape area Drain Bin Centre

Elements

Immediat e (A) / Inbetween (B)

SCORE Unsatisfac tory 1

81. Switches 82. Fire extinguisher 83. Furniture fitting 84. Floor / Tiles / Skirting 85. Bin 86. Handrail 87. Door 88. Floor 89. Wall 90. Ceiling 91. Exhaust louvre 92. Scupper drain 93. Fitting 94. Signage 95. Fire extinguisher 96. Bin 97. Carpark equipment 98. Piping 99. Fitting 100. Signage 101. Planter 102. Grating 103. Gutter 104. Door 105. Wall 106. Ceiling 107. RoIIer shutter 108. Floor 61

2

Fair 3

Good 4

5

6

Excelle nt 7

Remar ks

DRAFT November 5, 2011

Inspection unit

Loading and unloading bay

Roof top External façade / Canopy

Elements

109. 110. 111. 112. 113. 114. 115. 116. 117. 118. 119.

Bin Floor Wall Ceiling Door Roller shutter Railing Roof surface Rainwater outlet Gutter Wall

120.

Glass surface

No. Element Inspected (i) Inspected By

Immediat e (A) / Inbetween (B)

SCORE Unsatisfac tory 1

Total Score(ii) Department Head: (Sign)

Acknowledge By

Cleaning Performance Calculation 62

2

Fair 3

Good 4

5

6

Excelle nt 7

Remar ks

DRAFT November 5, 2011

(ii)

X7

X 100

= performance

Percentage of

(i)

Performance Rating Unsatisfactory

Fair

Good

Excellent

0 – 20%

21% - 50%

51% - 80%

81% - 100%

Recommendation : Performance rating below 75% must be rectified

63

DRAFT November 5, 2011

ANNEX D Cleaning Schedule

The level of Cleaning Standard is subject to the frequency of cleaning tasks agreed between the building owner / manager and the service provider. When frequency of cleaning is less, the time frame for in-betwwen cleaning will be longer which means that the acceptable level of cleaning performance which is the Standard In-Between Cleaning will be longer. The pollutions due usage in-between cleaning will be present for a longer period of time. The suggested Cleaning Schedule (See Table D.1) is to achieved the minimal level of cleanliness for a commeciaql building.

Table D.1 64

DRAFT November 5, 2011 Cleaning Schedule

lnspection unit Entrance and lobby

Element

Cleaning Tasks

Door surface / frame / closer / grill

• Wipe clean

Floor Unpolishable

• Sweep / dust mop

• Polishing ( for metal and wood surface ) • Mopping • Scrubbing

Floor - Polishable

• Sweep / dust mop • Mopping

Floor Mat / Mat Well Wall / partition Skirting board Glass / Window

Fitting / furniture

Entrance and lobby (cont’d)

Proposed Frequency Daily Weekly Daily Thrice weekly Monthly Daily Thrice weekly

• Spray buff / buff

Weekly

• Dry cut / Scrubbing

Monthly

• Stripping & Polishing • Dry Vacuum • Spot Clean • Wipe clean / Vacuum • Wipe clean • Spot wipe with glass cleaner • Clean glass with lambwool and squeezee • Wipe clean

Quarterly Daily When necessary Weekly Weekly When necessary Weekly Daily

• Polish

Monthly

Switch / signage

• Wipe clean

Monthly

Fire hose reel / extinguisher Ornaments / Planter boxes

• Wipe clean

Monthly

Letter box

• Wipe clean

Waste bin

• Remove waste • Replenish plastic bag • Wipe / Wash / Clean • High dusting • Washclean

*Special item Chandelier

• Wipe clean

Monthly

• Dirt / litter removal

Daily

65

Weekly Daily Daily Weekly Monthly Annually

DRAFT November 5, 2011 lnspection unit Corridor

Element

Door surface / frame / closer

Cleaning Tasks

Proposed Frequency

• Metal Polish

Annually

• Wipe clean

Weekly

• Polishing ( for metal and wood surface ) Floor – Unpolishable Floor Unpolishable (cont’d)

• Sweep / dust mop

Floor - Polishable

• Sweep / dust mop

• Mopping • Scrubbing • Mopping

Corridor (cont’d)

• Vacuum

• Wipe clean / Vacuum • Spot wipe with glass cleaner • Clean glass with lambwool and squeeze • Wipe clean

Quarterly Daily When necessary Monthly Bi-annually Monthly Daily Weekly Weekly

• Polish

Monthly

Switch / signage

• Wipe clean

Monthly

Fire hose reel / extinguisher Waste bin

• Wipe clean

Monthly

Ornaments / Planter boxes Staircase

Thrice weekly Monthly

• Deep cleaning

Fittings

Daily

• Dry cut / Scrubbing

• Cosmetic cleaning

Glass / Window

Monthly

Weekly

• Stain removal

Wall

Thrice weekly

• Spray buff / buff • Stripping & Polishing Floor -Carpeted

Daily

Door surface / frame / closer

• Remove waste • Replenish plastic bag • Wipe / Wash / Clean • Wipe clean • Dirt / litter removal • Wipe clean 66

Daily Weekly Monthly Daily Weekly

DRAFT November 5, 2011 lnspection unit

Element

Cleaning Tasks

Floor

• • • •

Wall / partition Steps

Dry Vacuum Spot Clean Wipe clean Vacuum

• Sweep / dust mop • Mopping • Stripping & Polishing

Railings

Washroom

Note : Not advisable for anti slip surfaces • Wipe clean

Proposed Frequency

• Daily Weekly

Quarterly

Daily

• Polish

Monthly

Switch / signage

• Wipe clean

Monthly

Door surface / frame / closer Floor (Including floor trap) Floor Mat

• Wipe clean

1X’s daily

• Mopping

3X’s daily

Ablution area

• Dry Vacuum • Spot Clean • Wash clean

1X’s daily

3X’x daily’ Partition / Wall

Mirror

• Wipe clean • Vacuum • Spot wipe with glass cleaner • Clean glass with lambwool and squeezee •

Fitting / furniture

• Wipe clean

Weekly

Switch / signage

• Wipe clean

Monthly

Glass panel / window

Wash hand basin /vanity top Washroom (cont’d)

Weekly

Weekly

3X’s daily

3X’s daily

Hand Bidet

• Wash clean

3X’s daily

Hand dryer

• Wipe clean

1X’s daily

Toilet bowl

•

3X’s daily

Toilet seat

•

3X’s daily

Urinal

•

3X’s daily 67

DRAFT November 5, 2011 lnspection unit

Element

Cleaning Tasks

Flushing device

• Wipe clean

3X’s daily

Shower

• Wash clean

1X’s daily

Towel dispenser

• Wipe clean

1x’s daily

Soap dispenser

• Wipe clean

1X’s daily

• Wipe clean

1X’s daily

• Wipe clean

1X’s daily

Toilet paper dispenser Toilet paper holder

Bin

Elevator/Lift car

Diaper changing station Floor / Wall / Door Mirror Elevator ledge and light Lifi track

Glass Escalator Glass

Handrail Structure Escalator (cont’d)

Management office

Landing / Steps

• Remove waste • Replenish plastic bag • Wipe / Wash / Clean

Proposed Frequency

1X’s daily 1X’s daily

• Wipe clean

Daily

• Wipe clean

Daily

• Wipe clean

Weekly

• Vacuum

Weekly

• Vacuum

Weekly

• Spot wipe with glass cleaner • Clean glass with lambwool and squeezee • Spot wipe with glass cleaner • Clean glass with lambwool and squeezee

Weekly

Daily

• Wipe clean

Monthly

• Wipe clean

Daily

• Polish

Quarterly

• Sweep

Daily

• Mopping

Weekly

• Brush clean

Monthly

Door surface / frame / closer

• Wipe clean

Weekly

Floor – Withour polish layer

• Sweep / dust mop

• Polishing ( for metal and wood surface )

68

Daily

DRAFT November 5, 2011 lnspection unit

Prayer room Prayer room (cont’d)

Element

Cleaning Tasks

Floor – Withoput polish layer (cont’d) Floor - Polishable

• Mopping

Weekly

• Scrubbing

Monthly

• Sweep / dust mop

Daily

• Mopping

Daily

• Spray buff / buff

Monthly

• Dry cut / Scrubbing

Monthly

Wall / partition

• Stripping & Polishing • Wall / partition

Quarterly

Skirting board

• Skirting board

Monthly

Glass / Window

• Glass / Window

Weekly

Fitting / furniture

• Wipe clean

Monthly

Daily)

• Polish

Monthly

Switch / signage

• Wipe clean

Monthly

Fire hose reel / extinguisher Waste paper basket

• Wipe clean

Monthly

Pantry

• Wipe clean

Daily

• Mop Clean

Daily

Venetian blind

• Vacuum/wipe clean

Daily

Door/ Wall / Partition Floor Carpet ( include prayer mat )

• Wipe Clean •

Daily

Fittings & Furniture

• Remove waste • Replenish plastic bag

• Vacuum

Monthly

Monthly

• Stain removal

Daily

• Wipe Clean

Daily

Ablution area

• Vacuum / wipe clean • Wash clean

Light fitting

• Wipe Clean

Monthly

Air Vent

• Wipe clean

Monthly

Ceiling board / fan

• Vacuum/wipe clean

Monthly

Ducting

• Wipe clean

Monthly

Venetian Blind

Ceiling

Proposed Frequency

69

Weekly Daily

DRAFT November 5, 2011 lnspection unit

Element

Cleaning Tasks

Trunking and piping

• Wipe clean

Weekly

• Wipe clean

Weekly

Planter boxes

• Dirt / litter removal External facade

Roof top

Proposed Frequency

Daily Monthly (> 3 meter) Bi-annually (> 3 meter)

Wall

• Wipe clean / Vacuum

Glass surface

• Spot wipe with glass cleaner • Clean glass with lambwool and squeeze

Roof Surface

• Pressure wash

Monthly

Rainwater outlet

• Remove foreign matters

Monthly

• Pressure wash

Monthly

• Remove foreign matters

Monthly

• Pressure wash

Monthly

• Remove litters

Daily

• Sweep clean

Daily

Gutter • Pavement and compound, driveway, carpark and side walk. • Landscape area Drain

Weekly

• Remove litters

Daily

• Sweep clean

Daily

• Remove foreign matters

Daily

• Wipe clean • Polish

• Bin Centre / bin chute

• Remove waste/litters • Pressure wash

• Bin

• Loading and unloading bay

Weekly (> 3 meter) Bi-annually (> 3 meter)

• Pressure clean

• Pressure wash • Handrail

When necessary

Weekly Daily Monthly Daily Monthly

• Remove waste/litters

Daily

• Wash clean

Weekly

• Remove litters • Pressure wash / Machine scrub and dry 70

Daily Monthly

DRAFT November 5, 2011 lnspection unit Ceiling

Element

Cleaning Tasks

Light fitting

• Wipe Clean

Monthly

Ceiling (cont’d)

Air Vent

• Wipe clean

Monthly

Ceiling board / fan

• Vacuum/wipe clean

Monthly

Ducting

• Wipe clean

Monthly

Trunking and piping

• Wipe clean

Planter boxes

Proposed Frequency

Monthly

• Wipe clean

Daily

• Dirt / litter removal

Daily

71