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Management/Consultant

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TERRY M. REDDICK   4757 Strathmore Circle SW Port Orchard, Washington 98367 253-381-6576/253-235-1338 [email protected]   SKILLS SUMMARY * Training delivery and development * Organizational change and change management * Meeting and consultative Facilitation * Team development, team building and relationship building * Coaching and mentoring * Communication for internal and external audiences QUALIFICATION SUMMARY * Accomplished organizational professional with over 30 years of experience in leadership, facilitation, process improvement, team building, change management, and transition management. * Articulate communicator and attentive listener with excellent verbal and written communications skills, and a solid analytical analytic background in both public and private industry settings. * Strong facilitation skills, coaching and mentoring capabilities, and an ability to motivate others to succeed. * Skilled presenter, speaker and trainer; able to relate to diverse organizations and backgrounds; able to deliver effective presentations to both large and small groups. * Skilled in working with all levels of an organization to build relationships of trust and accountability, and to gain participation

 

and involvement of team members. SELECTED ACCOMPLISHMENTS * Collaborated with senior agency management to implement a major organizational change effort for the Customer Operations Division, Public Buildings Service, to include the design and implementation of the change strategy. Directly involved in the implementation of change related to structure, culture, transition and process improvement. * Facilitated division off-site activities involving organizational change,leadership relationship building, team building, and strategic planning. * Facilitated a culture change process for the Eastern Service Center, Customer Operations Division, to help overcome a lack of trust and commitment between management and employees. * Participated in the development and presentation of a national training program for a customer relationship strategy designed to improve and enhance customer relationship and build customer loyalty. * Participated on a national team to develop and test a training program for asset business planning for the Public Buildings Service. * Facilitated internal cross-divisional activities to improve working relationships and culture; facilitated various internal group meetings. * Developed internal training programs for division and cross-division groups related to change management, emotional intelligence, team performance, strategic planning and process improvement. WORK HISTORY * 2009-2010 Cricket Northwest, LLC - Consultant/Owner * 1987-2008 U.S. General Services Administration, Public Buildings Service, Auburn, WA - Area Liaison, Management Analyst, Asset Manager, Budget Analyst, Property Manager * 1984-1986 Fred Hutchinson Cancer Research Center, Seattle, WA a" Compensation Manager

 

* 1983-1984 U.S. General Services Administration, Public Buildings Service, Auburn, WA a" Administrative Programs Specialist * 1978-1982 PACCAR, Inc., Bellevue, WA a" Compensation Analyst * 1977-1978 Kmart, Inc., Management Trainee * 1968-1977 U.S. Army, various locations a" Battalion Adjutant, Group Legal Officer, Company Commander, Tactical Training Officer EDUCATION AND TRAINING * Bachelor's Degree, Business Administration, Chaminade College of Honolulu, 1974 Professional Development Courses * Leading Change * Facilitation Workshop * Leading Teams and Groups * Jump Starting High Performance Teams * Coaching Skills for Today's Leaders * Strategic Management of Human Capital * Management Analysis * Project Management

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