MGMT 530 Midterm/MGMT530

MGMT 530 Midterm/MGMT530 Click Link Below To Buy: https://hwaid.com/shop/mgmt-530-midtermmgmt530/ Contact Us: [email protected] MGMT 530 Midterm 1. (TCO A) Your small services company has outgrown the current facility after the first two years of a three-year lease. As the operations manager, you are being held accountable for cancelling orders, and you are beginning to lose market share due to late deliveries. The goal is to determine what action to take in the future to improve the situation and restore sales. i. What criteria should have been used in the decision-making process that could have avoided the current situation? ii. Describe the eight elements for effective decision making used in a rational decision-making approach, and describe how it could have been applied seeing this potential crisis in advance 2. (TCO A) Understanding fundamental and means objectives are important to decision analysis and decision making. You are working at a major metropolitan hospital and you’ve been asked to evaluate the selection of a new uniform vendor and are looking at several different alternatives. i. Identify your fundamental objectives. ii. How would those objectives be used in the decision-making process? iii. Identify your means objectives. iv. How would the means objectives be used in the decision-making process? 3. (TCO A) Sally Jones, customer service manager for Gecko Insurance, is considering three job candidates for an open senior customer service representative position. In trying to decide which candidate is the best overall fit for the job, Sally has concluded that three criteria are important in this decision. First, of course, is to have a candidate with at least five years of customer service experience in the car insurance industry working in a call center. This objective is most important, twice as important as each of the other two criteria. The second criterion is to have a candidate with excellent customer service skills. The third criterion is for the candidate to have some experience in a coaching or supervisory role. Sally will be losing one of her managers to retirement in a year and wants to prepare this candidate for that job. The second and third benchmarks are equally important. Here is a summary of each of the candidates. I) Robert Bentley: seven years of customer service experience; scored an 80 out of 100 on the customer service skills questionnaire; one year of experience training new customer service representatives. II) Jane Porsche: five years of customer service experience; scored an 85 out of 100 on the customer service skills questionnaire; two years of supervisory experience. III) Paula Mercedes: four years of customer service experience; scored a 75 out of 100 on the customer service skills questionnaire; no experience coaching or supervising. i. What is Sally’s problem or opportunity in this situation? ii. What is the overall objective for Sally’s decision? What are the fundamental objectives that support the overall objective? iii. What are Sally’s alternatives for this decision situation? iv. Evaluate this decision situation using tradeoffs or a weighted scoring model. Based on that analysis, to which candidate should Sally offer the job? 4. (TCO B) Utilizing intuitive thinking in today’s business environment is a must according to research and practical experience. i. Why is intuition important to managers today, and how reliable is it in decision making? ii. Develop three approaches for improving one’s intuition to enable better decision making.