MGMT 591 Final Exam Updated Leadership and Organizational Behaviour (2)
Content
MGMT 591 Final Exam Updated Leadership And
Organizational Behaviour
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(TCOs
A& B) What is organizational learning? Why is it
important for firms to emphasize organizational
learning? (Points: 10)
Organizational learning is an organization-wide ongoing
process that improves its collective ability to accept,
make sense of, and respond to external and internal
change. It requires the..
(TCOs E & F) Please identify and give examples of four of
the five indirect conflict management strategies. (Points:
10)
Four of the five indirect conflict management strategies
include reduced interdependence, appeals to common
goals, hierarchical referral, and alterations in the use of
mythology and scripts. Reduced interdependence
involves making..
(TCO A, B) An organization is a collection of people
working together within a given structure and culture to
achieve a common purpose. Identify and describe the
three components that assist the organization in
meeting its goals and list any three of the five
components of job satisfaction that contribute to a
company meeting these goals. (Points: 10)
Three components that assist the organization in
meeting its goal include an organizational identity, a
long-rage strategic plan, and staff development and
organizational culture. The organization’s identity
consists of its mission, vision, and…
(TCO G) The Michigan and Ohio State studies represent
seminal research on leadership theory. Both studies
identified two basic forms of leader behaviors. What
were the similarities in the findings from these two
studies and what was the significance of the research?
(Points : 30)
In the late 1940s, researchers at the University of
Michigan sought to identify the leadership pattern that
results in an effective performance. From interviews of
high and low performing groups in different
organizations the researchers derived two basic forms
of…
(TCO A, B) Define organizational behavior and list the
four emotional intelligence competencies that
contribute to understanding ourselves and others within
the organizational behavior environment. (Points : 10)
Organizational behavior is a culture that is a shared set
of beliefs and values within an organization
(Schermerhorn et al., 2012, p. 9). It influences the way
people act and feel in organizations. For example, an
authoritarian culture restricts the employees from..
(TCO B) Faxco Incorporated is a business with 500
employees. The CEO of the company has recently
learned based on employee surveys. That the employees
are not very happy with the company in fact the CEO is
starting to believe that this may be the reason why Faxco
is experiencing slower sales and a recent budget crisis
which threatens to shut down …(Points: 45)
The attitudes of the employees affect their behavior,
which in turn affects their job performance and the
company’s productivity level. In particular, their
attitudes are influenced by their belief that the company
is making poor quality…
(TCO D) Identify the five stages of team development,
and explain what happens at each stage. Give a specific
example from your own experience to highlight one of
the stages. (Points : 45)
The five stages of team development are the forming,
storming, norming, performing, and adjourning stages.
The forming stage is when the members first join the
team. At this stage, the members get to know each other
in efforts to find a common ground. In addition, they
will…
(TCOs A& B) OB defines stress in terms of both work
stressors and life stressors. Please identify four common
sources of stress at work. (Points : 10)
Four common sources of stress at work are task
demands, ethical dilemmas, interpersonal problems,
and physical setting. Task demands pertain to when the
employee has either too much or too little workload. In
particular, too much workload can lead…
(TCO D) Referring to the team decision-making process,
define consensus and unanimity and explain the
difference between the two.(Points : 10)
Consensus is a group or teams that consist of people
who come from different backgrounds and who have
different values, personalities and skills, different
opinions and approaches may arise with regards to the
resolution of problems, an example…
(TCO D) There are six methods that teams use to make
decisions. Identify and define three of the five. (Points :
10)
Three of the methods that teams use in making decisions
are through authority rule; through a consensus; and
through unanimity. Decision-making through authority
rule occurs when a leader, manager, or chairperson
decides for the…
(TCO E, F) Although conflict is usually considered a
negative experience to be avoided, it actually has the
potential to produce positive organizational outcomes.
Please identify three ways in which conflict can be a
positive influence. (Points : 10)
Three ways that conflict can be a positive influence is the
information that is represent by a member can be
beneficial to the company. If something isn't going right
and it has been noted by the person causing the conflict,
his solution may benefit..
(TCOs E & F) Please identify and give examples of four of
the five direct conflict management strategies. (Points :
10)
Four of the five direct conflict management strategies
are accommodation or smoothing; collaboration and
problem solving; compromise; and avoidance.
Avoidance is when…
(TCO G) There are six sources of position power in
organizational settings. Identify and define three of
these sources. (Points : 10)
The six sources of position power are legitimate, reward,
coercive, process, information, and representative
power. The reward power allows a manager to use
extrinsic and intrinsic rewards to control other people.
Some examples would be promotions, money, or even…
(TCO G) Define power from an organizational behavior
perspective. What is the difference between power and
influence? (Points : 10)
Power is defined as the “ability to get someone to do
something you want done or the ability to make things
happen or get things done the way you want”
(Schermerhorn et al., 2012, p. 264) while influence…
(TCO E, F) Neff Incorporated is a small business with
100 employees and 4 managers.
Susan and Bob work are co-workers at Neff
Incorporated. Ever since they were both assigned to
work on Project X, they have been arguing about how to
meet the goals of that project.
On Monday they get into a very loud argument about
Project X, in the cafeteria during lunch break. Manager 1
is told about the argument and he sends out an email…
(Points : 45)
Manager 1 used avoidance in that he or she downplayed
the disagreement and failed to participate in the
situation, He or she stayed neutral. However, this was an
inappropriate conflict management strategy for this
situation as it doesn’t lead to the resolution of..
(TCO F) Eagle Standard AInc. (ESI) a major engineering
firm specialized in designing aircraft parts for
government contracts. ESI employees project managers
and 42 engineers who are divided into project group of
6-7 members. The majority of project…(Points: 45)
Two conflict management methods that Bruce can use
are force and collaboration. As the team lead, Bruce can
create opportunities that will allow the engineers to
work in a more collaborative environment. For example,
he can assign some engineers to pair…
(TCO H, I, J) The senior executive team at
AllGoodThings.com, after a strategy review session with
the Board of Directors, has decided that it's time to
invest some time and capital in improving the corporate
culture. The company has rebounded from a near
calamity two years ago, and while it was a great
scramble, the…(Points : 40)
Management feels that constructive styles are important
yet the employees result display a passive defensive style
as being prominent. The management ideal results
indicate that perfectionist, competitive, achievement,
and self-actualization are preferred. The…
(TCO C) As a manager you are in a situation where a key
employee seems to have lost his excitement about the
job. The employee's familiar positive tone and high
energy approach to the job and the workplace seem to be
on the wane. You really don't know what is going on with
this person. But, you can try to start to understand this
employee by examining various motivation theories. Use
elements from each of…(Points : 40)
Maslow's hierarchy of needs theory offers appear amid
the psychological, safety, social, esteem, and selfaccusation needs. The higher needs are identified as selfaccusation, and a steam. Self-actualization is regarded
as the highest need level; need to fulfill oneself; to grow
in use abilities to fullest and most creative…
(TCO A, B) In order to meet organizational goals and
objectives management must comprehend
organizational behavior in relationship to the functions
of management. List and describe the management
process functions and describe how the five personality
traits contribute to the management process. (Points :
30)
The management process includes planning, organizing,
leading, and controlling. The functions describe what
managers are supposed to do in respect to: Planningdefining goals, setting specific performance objectives,
and identifying the actions needed to…
Answers Based on Study Guide
(TCO A & B) Define organizational culture and list the
key areas of diversity we learned about in this course.
It influences the way people act and feel in
organizations. For example, an authoritarian culture
restricts the employees…
(TCO D) Please define self-managing teams and identify
four of the five tasks for which a true self-managing
team is responsible.
A self-managing team, also known as the self-directed
work team, “is a high-involvement workgroup design”
(Schermerhorn et al., 2012, p. 150) where the team
members are…
(TCO E & F)Explain how interpersonal conflict occurs
and give two example of substantive conflict, and two
examples of emotional interpersonal conflict.
An interpersonal conflict occurs when two persons are
in disagreement about something. This type of conflict
can either be a substantive or an emotional conflict,
although it’s also possible for both to occur…
(TCO G)List at least 3 ethical questions leaders or
followers may face as discussed in our text and class.
Provide a possible scenario wherein each question you
provide would be at issue.
One question is if employees should be penalized for
what they post on social media
Websites and if they shouldn’t be allowed to practice
their freedom of speech. This can become an issue if an
employee, for example, rants about their superior or
their colleagues on social media websites. In this case,
the…
(TCO E & F)Identify and discuss the stages of conflict
development. Based on news and events from around
the world, please give an example of a recent conflict you
have read or heard about and show how the conflict
moved through the developmental stages we learned
about in this course.
The stages of conflict are: 1.) Antecedent conditions; 2.)
Perceived conflict; 3.) Felt conflict; and 4.) Manifest
conflict. Antecedent conditions or conflict antecedents
are…
(TCO A & B)OB defines stress in terms of both work
stressors and life stressors. Please identify four common
sources of stress at work.
Four common sources of stress at work are the workload
and deadlines when there’s too much work that needs to
be completed at the same time. Another is one’s
relationships…
Our “Leaders on Leadership” highlight on page 279
introduces us to Edward J. Zore. Mr. Zore is the 16th
president of Northwestern Mutual, the largest direct
provider of individual life insurance. Under Mr. Zore’s
leadership…
By allowing the customers to gain from the company’s
shares of stock rather than letting the executives benefit
from these, Mr. Zore gains power in that the foundation
of …
(TCO D)Identify the five stages of team development,
and explain what happens at each stage. Give a specific
example from your own experience to highlight one of
the stages. If you have no team experience, utilize the
case study you completed in connection with same.
The five stages of team development are the forming,
storming, norming, performing, and adjourning stages.
The forming stage is when the…
What is communication? What are the issues in
interpersonal communication? What is the nature of
communication in organizations?
Communication is the tool that enables collaboration
and that holds an organization together. It is the means
by which emotions, feelings, expectations, directions,
goals, ideas, and information are shared, in turn
enabling people’s actions to be…
(TCO A & B) You have recently been hired by a
consulting firm with a national practice. Your first
assignment is to put together a briefing explaining
workplace diversity to a regional manufacturing firm in
the Southwestern U.S. and present them with a plan for
fostering improved diversity in their organization.
Workplace diversity means that the members of an
organization come from various backgrounds and would
thus have different attributes in things such as sexual
attribution, physical…
Your boss has reminded you to cover the basics..
The five types of diversity are sexual orientation,
disability, age, gender, and racial/ethnic. To implement
workplace diversity, it would first be important to get
senior management’s buy-in for the cultural…
(TCO C) Define and give examples of intrinsic rewards
and extrinsic rewards. Examining further the value of
rewards, respond to the statement “Money is not a
motivator.” Explain your response and …
Extrinsic rewards are tangible rewards that are
physically received as a form of recognition for the
accomplishment of something (“What is intrinsic and
extrinsic rewards?,” 2012). Examples are praise, awards,
money, or…
(TCO C) Contrast in detail Alderfer's ERG Theory and
Maslow Hierarchy of Needs theory.
One difference between Alderfer’s ERG Theory and
Maslow’s Hierarchy of Needs theory is that Maslow’s
theory has five categories of needs whereas the ERG
theory has only 3 categories of needs. In particular, the
needs in Maslow’s theory are…
(TCO B) Define perception. Select three perceptual
distortions, explain the importance of each, and advise
managers how to overcome them.
“Perception is the process by which people select,
organize, interpret, retrieve, and respond to information
from the world around them” (Schermerhorn et al.,
2012, p. 76). It is the way by which people form
impressions about themselves, other people, and…
(TCO C) An October 15, 2004 article by Scott Wyman in
the South Florida Sun-Sentinel included the following
information on salaries awarded in the county:
The Equity theory of motivation states that people
behave in ways that maintain or restore equity in
situations. This theory proposes that people will try to
eliminate…
How can county management reduce the perception of
inequity?
To reduce the perception of inequity, county
management should be more transparent when it comes
to the work being done by the top executives. These
should be…
(TCO E) In the May 18, 1998 issue of BusinessWeek, the
story line read “Nice Guys Finish with MBAs.” The
following is an excerpt from that piece:
In your response define organizational culture and
discuss which OCI styles most likely appeal to these
graduates. Organizational culture is the shared set of
values and beliefs within an organization. It influences
the way employees feel and act in organizations. I think
that these men are… How can a culture be a liability to
an organization?
Culture can be a liability to an organization if the
organization’s culture is not aligned with the company’s
objectives. For example, an organization that competes
in a fast-paced market such as the IT industry will
benefit more from a culture that encourages
competitiveness…
What are the various types of organizational change?
The various types of organizational change are
transformational, incremental, unplanned, and planned.
A transformational change consists…What is the
difference between exploration and exploitation?
Exploration occurs at the initial stages of the innovation
process whereas exploitation occurs at the latter stages
of the innovation process, or at least after the
exploration stage…
(TCO A). Given that people make the difference in how
well organizations perform, assess how an
understanding of organizational behavior concepts and
theories is a useful knowledge base for career success
and for improving an organization's effectiveness.
Organizational behavior concepts and theories can be
used to ensure success and improve an organization’s
effectiveness in that organizational behavior affects the
organizational culture and both of these influence the
success and effectiveness of the…
(TCO B). Given the influence of factors such as values,
attitudes, beliefs, feelings, and personality on individual
behavior, demonstrate how knowledge of individual
difference factors help in understanding, predicting, and
influencing individual behavior. Use a diagnostic
instrument such as the Life Styles Inventory (LSI) to
assess your personal thinking and behavior styles and
their role in accomplishing self-improvement goals.
Knowledge about individual difference can help in
predicting an employee’s behavior in that an employee’s
attitudes, beliefs, feelings, and personality influence
how they relate to others…
(TCO C). Given the array of theories of motivation,
demonstrate their application to successfully guide
employees toward accomplishing organizational
objectives.
The theories of motivation can be used to determine the
factors that motivate employees to perform well at their
jobs; and therefore, contribute to the achievement of the
organization’s objectives. Since people are…
(TCO D). Given knowledge of group dynamics and
decision-making, apply this knowledge to a case analysis
to diagnosis an organizational problem and recommend
solutions.
Given that groups or teams consist of people who come
from different backgrounds and who have different
values, personalities and skills, different opinions and
approaches may arise with regards to the resolution of …
TCO E. Given an understanding of the communication
process and given specific incidents of communication
problems at the dyad, group, or organization level,
diagnose the problem and develop a strategy for
improving organizational performance through
improvement of communication processes.
Communication processes that involve large teams can
be difficult to manage. For example, in IT companies,
large teams work on various software applications
where each team consists of smaller teams, such as the
teams of the developers, the quality control…
(TCO F). Given a specific challenge of intra- and intergroup conflict, demonstrate specific conflict resolution
behaviors a leader can use to effectively resolve the
conflict.
Leaders should serve as role models. They should
portray the right behavior and conduct when resolving
conflicts. In other words, the leader should always
behave in an ethical manner. They should also
promote…
TCO G. Given an understanding of the trait, behavioral,
and situational theories of leadership, apply this
knowledge to analyze a leadership situation, assess a
leader’s leadership style, and determine the most
appropriate leadership style for the situation.
Positive Traits of a Successful Leader
Successful leaders are physically vital and emotionally
resilient. They are also concerned for task objectives,
are willing to assume responsibility, and are driven to
excel and succeed
Organizational Behaviour
IF You Want To Purchase A+ Work Then Click The Link
Below , Instant Download
http://hwnerd.com/MGMT-591-Final-Exam-Updated-Leadership-And-OrganizationalBehavi-1979.htm?categoryId=-1
If You Face Any Problem E- Mail Us At
[email protected]
(TCOs
A& B) What is organizational learning? Why is it
important for firms to emphasize organizational
learning? (Points: 10)
Organizational learning is an organization-wide ongoing
process that improves its collective ability to accept,
make sense of, and respond to external and internal
change. It requires the..
(TCOs E & F) Please identify and give examples of four of
the five indirect conflict management strategies. (Points:
10)
Four of the five indirect conflict management strategies
include reduced interdependence, appeals to common
goals, hierarchical referral, and alterations in the use of
mythology and scripts. Reduced interdependence
involves making..
(TCO A, B) An organization is a collection of people
working together within a given structure and culture to
achieve a common purpose. Identify and describe the
three components that assist the organization in
meeting its goals and list any three of the five
components of job satisfaction that contribute to a
company meeting these goals. (Points: 10)
Three components that assist the organization in
meeting its goal include an organizational identity, a
long-rage strategic plan, and staff development and
organizational culture. The organization’s identity
consists of its mission, vision, and…
(TCO G) The Michigan and Ohio State studies represent
seminal research on leadership theory. Both studies
identified two basic forms of leader behaviors. What
were the similarities in the findings from these two
studies and what was the significance of the research?
(Points : 30)
In the late 1940s, researchers at the University of
Michigan sought to identify the leadership pattern that
results in an effective performance. From interviews of
high and low performing groups in different
organizations the researchers derived two basic forms
of…
(TCO A, B) Define organizational behavior and list the
four emotional intelligence competencies that
contribute to understanding ourselves and others within
the organizational behavior environment. (Points : 10)
Organizational behavior is a culture that is a shared set
of beliefs and values within an organization
(Schermerhorn et al., 2012, p. 9). It influences the way
people act and feel in organizations. For example, an
authoritarian culture restricts the employees from..
(TCO B) Faxco Incorporated is a business with 500
employees. The CEO of the company has recently
learned based on employee surveys. That the employees
are not very happy with the company in fact the CEO is
starting to believe that this may be the reason why Faxco
is experiencing slower sales and a recent budget crisis
which threatens to shut down …(Points: 45)
The attitudes of the employees affect their behavior,
which in turn affects their job performance and the
company’s productivity level. In particular, their
attitudes are influenced by their belief that the company
is making poor quality…
(TCO D) Identify the five stages of team development,
and explain what happens at each stage. Give a specific
example from your own experience to highlight one of
the stages. (Points : 45)
The five stages of team development are the forming,
storming, norming, performing, and adjourning stages.
The forming stage is when the members first join the
team. At this stage, the members get to know each other
in efforts to find a common ground. In addition, they
will…
(TCOs A& B) OB defines stress in terms of both work
stressors and life stressors. Please identify four common
sources of stress at work. (Points : 10)
Four common sources of stress at work are task
demands, ethical dilemmas, interpersonal problems,
and physical setting. Task demands pertain to when the
employee has either too much or too little workload. In
particular, too much workload can lead…
(TCO D) Referring to the team decision-making process,
define consensus and unanimity and explain the
difference between the two.(Points : 10)
Consensus is a group or teams that consist of people
who come from different backgrounds and who have
different values, personalities and skills, different
opinions and approaches may arise with regards to the
resolution of problems, an example…
(TCO D) There are six methods that teams use to make
decisions. Identify and define three of the five. (Points :
10)
Three of the methods that teams use in making decisions
are through authority rule; through a consensus; and
through unanimity. Decision-making through authority
rule occurs when a leader, manager, or chairperson
decides for the…
(TCO E, F) Although conflict is usually considered a
negative experience to be avoided, it actually has the
potential to produce positive organizational outcomes.
Please identify three ways in which conflict can be a
positive influence. (Points : 10)
Three ways that conflict can be a positive influence is the
information that is represent by a member can be
beneficial to the company. If something isn't going right
and it has been noted by the person causing the conflict,
his solution may benefit..
(TCOs E & F) Please identify and give examples of four of
the five direct conflict management strategies. (Points :
10)
Four of the five direct conflict management strategies
are accommodation or smoothing; collaboration and
problem solving; compromise; and avoidance.
Avoidance is when…
(TCO G) There are six sources of position power in
organizational settings. Identify and define three of
these sources. (Points : 10)
The six sources of position power are legitimate, reward,
coercive, process, information, and representative
power. The reward power allows a manager to use
extrinsic and intrinsic rewards to control other people.
Some examples would be promotions, money, or even…
(TCO G) Define power from an organizational behavior
perspective. What is the difference between power and
influence? (Points : 10)
Power is defined as the “ability to get someone to do
something you want done or the ability to make things
happen or get things done the way you want”
(Schermerhorn et al., 2012, p. 264) while influence…
(TCO E, F) Neff Incorporated is a small business with
100 employees and 4 managers.
Susan and Bob work are co-workers at Neff
Incorporated. Ever since they were both assigned to
work on Project X, they have been arguing about how to
meet the goals of that project.
On Monday they get into a very loud argument about
Project X, in the cafeteria during lunch break. Manager 1
is told about the argument and he sends out an email…
(Points : 45)
Manager 1 used avoidance in that he or she downplayed
the disagreement and failed to participate in the
situation, He or she stayed neutral. However, this was an
inappropriate conflict management strategy for this
situation as it doesn’t lead to the resolution of..
(TCO F) Eagle Standard AInc. (ESI) a major engineering
firm specialized in designing aircraft parts for
government contracts. ESI employees project managers
and 42 engineers who are divided into project group of
6-7 members. The majority of project…(Points: 45)
Two conflict management methods that Bruce can use
are force and collaboration. As the team lead, Bruce can
create opportunities that will allow the engineers to
work in a more collaborative environment. For example,
he can assign some engineers to pair…
(TCO H, I, J) The senior executive team at
AllGoodThings.com, after a strategy review session with
the Board of Directors, has decided that it's time to
invest some time and capital in improving the corporate
culture. The company has rebounded from a near
calamity two years ago, and while it was a great
scramble, the…(Points : 40)
Management feels that constructive styles are important
yet the employees result display a passive defensive style
as being prominent. The management ideal results
indicate that perfectionist, competitive, achievement,
and self-actualization are preferred. The…
(TCO C) As a manager you are in a situation where a key
employee seems to have lost his excitement about the
job. The employee's familiar positive tone and high
energy approach to the job and the workplace seem to be
on the wane. You really don't know what is going on with
this person. But, you can try to start to understand this
employee by examining various motivation theories. Use
elements from each of…(Points : 40)
Maslow's hierarchy of needs theory offers appear amid
the psychological, safety, social, esteem, and selfaccusation needs. The higher needs are identified as selfaccusation, and a steam. Self-actualization is regarded
as the highest need level; need to fulfill oneself; to grow
in use abilities to fullest and most creative…
(TCO A, B) In order to meet organizational goals and
objectives management must comprehend
organizational behavior in relationship to the functions
of management. List and describe the management
process functions and describe how the five personality
traits contribute to the management process. (Points :
30)
The management process includes planning, organizing,
leading, and controlling. The functions describe what
managers are supposed to do in respect to: Planningdefining goals, setting specific performance objectives,
and identifying the actions needed to…
Answers Based on Study Guide
(TCO A & B) Define organizational culture and list the
key areas of diversity we learned about in this course.
It influences the way people act and feel in
organizations. For example, an authoritarian culture
restricts the employees…
(TCO D) Please define self-managing teams and identify
four of the five tasks for which a true self-managing
team is responsible.
A self-managing team, also known as the self-directed
work team, “is a high-involvement workgroup design”
(Schermerhorn et al., 2012, p. 150) where the team
members are…
(TCO E & F)Explain how interpersonal conflict occurs
and give two example of substantive conflict, and two
examples of emotional interpersonal conflict.
An interpersonal conflict occurs when two persons are
in disagreement about something. This type of conflict
can either be a substantive or an emotional conflict,
although it’s also possible for both to occur…
(TCO G)List at least 3 ethical questions leaders or
followers may face as discussed in our text and class.
Provide a possible scenario wherein each question you
provide would be at issue.
One question is if employees should be penalized for
what they post on social media
Websites and if they shouldn’t be allowed to practice
their freedom of speech. This can become an issue if an
employee, for example, rants about their superior or
their colleagues on social media websites. In this case,
the…
(TCO E & F)Identify and discuss the stages of conflict
development. Based on news and events from around
the world, please give an example of a recent conflict you
have read or heard about and show how the conflict
moved through the developmental stages we learned
about in this course.
The stages of conflict are: 1.) Antecedent conditions; 2.)
Perceived conflict; 3.) Felt conflict; and 4.) Manifest
conflict. Antecedent conditions or conflict antecedents
are…
(TCO A & B)OB defines stress in terms of both work
stressors and life stressors. Please identify four common
sources of stress at work.
Four common sources of stress at work are the workload
and deadlines when there’s too much work that needs to
be completed at the same time. Another is one’s
relationships…
Our “Leaders on Leadership” highlight on page 279
introduces us to Edward J. Zore. Mr. Zore is the 16th
president of Northwestern Mutual, the largest direct
provider of individual life insurance. Under Mr. Zore’s
leadership…
By allowing the customers to gain from the company’s
shares of stock rather than letting the executives benefit
from these, Mr. Zore gains power in that the foundation
of …
(TCO D)Identify the five stages of team development,
and explain what happens at each stage. Give a specific
example from your own experience to highlight one of
the stages. If you have no team experience, utilize the
case study you completed in connection with same.
The five stages of team development are the forming,
storming, norming, performing, and adjourning stages.
The forming stage is when the…
What is communication? What are the issues in
interpersonal communication? What is the nature of
communication in organizations?
Communication is the tool that enables collaboration
and that holds an organization together. It is the means
by which emotions, feelings, expectations, directions,
goals, ideas, and information are shared, in turn
enabling people’s actions to be…
(TCO A & B) You have recently been hired by a
consulting firm with a national practice. Your first
assignment is to put together a briefing explaining
workplace diversity to a regional manufacturing firm in
the Southwestern U.S. and present them with a plan for
fostering improved diversity in their organization.
Workplace diversity means that the members of an
organization come from various backgrounds and would
thus have different attributes in things such as sexual
attribution, physical…
Your boss has reminded you to cover the basics..
The five types of diversity are sexual orientation,
disability, age, gender, and racial/ethnic. To implement
workplace diversity, it would first be important to get
senior management’s buy-in for the cultural…
(TCO C) Define and give examples of intrinsic rewards
and extrinsic rewards. Examining further the value of
rewards, respond to the statement “Money is not a
motivator.” Explain your response and …
Extrinsic rewards are tangible rewards that are
physically received as a form of recognition for the
accomplishment of something (“What is intrinsic and
extrinsic rewards?,” 2012). Examples are praise, awards,
money, or…
(TCO C) Contrast in detail Alderfer's ERG Theory and
Maslow Hierarchy of Needs theory.
One difference between Alderfer’s ERG Theory and
Maslow’s Hierarchy of Needs theory is that Maslow’s
theory has five categories of needs whereas the ERG
theory has only 3 categories of needs. In particular, the
needs in Maslow’s theory are…
(TCO B) Define perception. Select three perceptual
distortions, explain the importance of each, and advise
managers how to overcome them.
“Perception is the process by which people select,
organize, interpret, retrieve, and respond to information
from the world around them” (Schermerhorn et al.,
2012, p. 76). It is the way by which people form
impressions about themselves, other people, and…
(TCO C) An October 15, 2004 article by Scott Wyman in
the South Florida Sun-Sentinel included the following
information on salaries awarded in the county:
The Equity theory of motivation states that people
behave in ways that maintain or restore equity in
situations. This theory proposes that people will try to
eliminate…
How can county management reduce the perception of
inequity?
To reduce the perception of inequity, county
management should be more transparent when it comes
to the work being done by the top executives. These
should be…
(TCO E) In the May 18, 1998 issue of BusinessWeek, the
story line read “Nice Guys Finish with MBAs.” The
following is an excerpt from that piece:
In your response define organizational culture and
discuss which OCI styles most likely appeal to these
graduates. Organizational culture is the shared set of
values and beliefs within an organization. It influences
the way employees feel and act in organizations. I think
that these men are… How can a culture be a liability to
an organization?
Culture can be a liability to an organization if the
organization’s culture is not aligned with the company’s
objectives. For example, an organization that competes
in a fast-paced market such as the IT industry will
benefit more from a culture that encourages
competitiveness…
What are the various types of organizational change?
The various types of organizational change are
transformational, incremental, unplanned, and planned.
A transformational change consists…What is the
difference between exploration and exploitation?
Exploration occurs at the initial stages of the innovation
process whereas exploitation occurs at the latter stages
of the innovation process, or at least after the
exploration stage…
(TCO A). Given that people make the difference in how
well organizations perform, assess how an
understanding of organizational behavior concepts and
theories is a useful knowledge base for career success
and for improving an organization's effectiveness.
Organizational behavior concepts and theories can be
used to ensure success and improve an organization’s
effectiveness in that organizational behavior affects the
organizational culture and both of these influence the
success and effectiveness of the…
(TCO B). Given the influence of factors such as values,
attitudes, beliefs, feelings, and personality on individual
behavior, demonstrate how knowledge of individual
difference factors help in understanding, predicting, and
influencing individual behavior. Use a diagnostic
instrument such as the Life Styles Inventory (LSI) to
assess your personal thinking and behavior styles and
their role in accomplishing self-improvement goals.
Knowledge about individual difference can help in
predicting an employee’s behavior in that an employee’s
attitudes, beliefs, feelings, and personality influence
how they relate to others…
(TCO C). Given the array of theories of motivation,
demonstrate their application to successfully guide
employees toward accomplishing organizational
objectives.
The theories of motivation can be used to determine the
factors that motivate employees to perform well at their
jobs; and therefore, contribute to the achievement of the
organization’s objectives. Since people are…
(TCO D). Given knowledge of group dynamics and
decision-making, apply this knowledge to a case analysis
to diagnosis an organizational problem and recommend
solutions.
Given that groups or teams consist of people who come
from different backgrounds and who have different
values, personalities and skills, different opinions and
approaches may arise with regards to the resolution of …
TCO E. Given an understanding of the communication
process and given specific incidents of communication
problems at the dyad, group, or organization level,
diagnose the problem and develop a strategy for
improving organizational performance through
improvement of communication processes.
Communication processes that involve large teams can
be difficult to manage. For example, in IT companies,
large teams work on various software applications
where each team consists of smaller teams, such as the
teams of the developers, the quality control…
(TCO F). Given a specific challenge of intra- and intergroup conflict, demonstrate specific conflict resolution
behaviors a leader can use to effectively resolve the
conflict.
Leaders should serve as role models. They should
portray the right behavior and conduct when resolving
conflicts. In other words, the leader should always
behave in an ethical manner. They should also
promote…
TCO G. Given an understanding of the trait, behavioral,
and situational theories of leadership, apply this
knowledge to analyze a leadership situation, assess a
leader’s leadership style, and determine the most
appropriate leadership style for the situation.
Positive Traits of a Successful Leader
Successful leaders are physically vital and emotionally
resilient. They are also concerned for task objectives,
are willing to assume responsibility, and are driven to
excel and succeed
