Mobilizing SAP Enterprise Asset Management
Content
Mobilizing SAP Enterprise Asset Management
Karsten Hauschild
LoB EAM, SAP Labs
A collaboration of:
Topics
The Overall Context: Mobility in the Enterprise Good Asset Management Practices and Mobility Mobilizing SAP Enterprise Asset Management Key points to Take Home Q&A
Legal Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
The Situation: Mobility 2011 & beyond
Number and type of connected device is dramatically changing
Mobility is driving the “consumerization” of IT Increasing demand for enterprise applications
1B smart phones and 1.2B mobile workers by 20131
Large enterprises expect to triple their smart phone user base by 2015
46% of large enterprises supporting personal owned devices2 Billions of downloads of 500,0004 apps from Apple App Store
20% of mobile workers are getting business apps from app stores today
50% of organizations planning to deploy mobile apps in 12 months3
1 – IDC Forecast
2 – Forrester Forecast, 2010
3 – Gartner and Forrester Analyst Calls
4 – October 2011
Move Your Desktop to a Mobile Device
today
Voice
Paper
Technology
“Feature Phone”
Computer
Smart Phone
Highly Networked Devices
Multiple manual steps
Reducing process steps / mobilizing certain processes
Mobilizing business
“Stone Age”
Walkie Talkie
Cell Phones
Dial-Up
Internet
3G / Wireless Internet
4G
Mobility Permeates the Enterprise
Business leaders monitor performance and changes
Suppliers
Managers approve travel, time, vacation, expenses
Knowledge Workers communicate and collaborate
Warehouse staff receive raw goods and transfer materials to manufacturing
Marketing executes campaigns and promotions to reach mobile consumers
Web Channel
Consumers receive mobile offers and communications
Asset Management
manages assets lifecycle: installed base, notifications,work orders, confirmations
Plant operations manages work orders, inventory, and assets
Field Sales manage customers, revenue, and territories
Distributor
Field Service fix equipment, manage Retailer parts, and customer relationships IT staff Retailers place orders, manages scan inventory, and mobile request service devices
End Consumer
Consumers conduct mobile commerce and payments
One Size Fits All ? Consider Different Roles
Dashboards Email
Execs
Contacts Approvals
Approval Requests Maintenance and service
Line of Business Managers
Calendars
CRM
Task & Business Users
Time & Expense Scheduling & Dispatch
O&G is Different from Other Industries
A non‐incendive device is designed so it doesn’t generate or cause sparks.
I‐Safe is a higher level of protection: these devices have to be used in places where there are higher concentrations of combustible substances.
“Class 1, Division 2” or “Class 3, Division 1”
Sorry, no iPad for You…
Key Areas of Impact for Mobility in O&G
Upstream
Refining and Gas Plants
Work Management
Transport and Distribution
Marketing and Retailing
Sales Management Retail Management
Core Operations
Safety Control and Management
Service Management
Scheduling and Dispatch
Inventory Management Calibrations, Configuration, and Control
Viewing Advanced Content (e.g. Maps, Drawings)
Supporting Functions
Advanced Mobile Analytics / Dashboard Employee Self-Service / Productivity Solutions
Collaboration Solutions
Mobility in O&G: Why ?
Blue-Collar
EAM / CMMS
Scheduling
Environmental Assessment Equipment Maintenance IT asset management Servicing and work orders …
Material / Purchasing
Financial / Accounting
…
White-Collar
Operational Reporting Event Approvals Purchasing / Order Entry Time sheets, expense reports, etc.
1 Reduce Cycle Times Speed up work and data capture during repetitive and/or time-consuming tasks (e.g. rounds, inspections, repairs)
Enable mobile workflow approvals from devices on the road and/or from the field
2 Extend the flow of information Extend access to company information and data capture to mobile workers in the field, cutting off administrative tasks time
Enable most up to date information for effective monitoring and decision-making
Context: SAP Enterprise Asset Management
Plan & Design Procure & Build Commission Operate Maintain Decommission
Asset Maintenance
E2E Processes
Planning, Building, and Commissioning Assets
MRO Procurement & Inventory
Human Resources
Inspection & Calibration
Asset Visibility and Performance
Mobile Devices
Asset Health Monitoring
Optimized Asset Operations and Maintenance
Operational Risk Management
Project Management
Materials Requirements Planning
Real Estate Lifecycle Management
Core Financials
Financial Optimization & Reliability Reporting
Mobilizing SAP Enterprise Asset Management
5/2010: SAP acquires Sybase 5/2011: SAP announces new mobile app
SAP EAM Work Order
Sybase SUP
SAP Mobility Solutions Sybase SUP
Partner Solutions
Custom Solutions from SAP Consulting and Custom Development SAP NetWeaver Mobile Infrastructure / SAP NetWeaver Mobile / Sybase Unwired Platform (SUP)
SAP Mobile Asset Management
SAP NetWeaver Mobile Infrastructure
2004
2005
2006
2007
2008
2009
2010
2011
SAP EAM Work Order mobile app
People and roles
Planner / Scheduler
Technician
Back office
Processes
ERP
Order Planning
ERP / MRS
Schedule & Dispatch
SAP EAM Work Order
Planning for the Day Perform the Task Close & Confirm the Task Send Info to ERP
ERP
Order Settlement / Closure
ERP
Billing for service
Benefits
Enable data access and data entry anywhere, avoiding errors and speeding up end-to-end business process Increase first-call closure rate Provide accurate visibility of field activities to back office
Increase asset utilization and minimize downtime Minimize manufacturing or supply chain interruptions due to asset malfunction or breakdowns Increase technician efficiency while in the field
Standard Solution for Mobilizing SAP EAM
Notification Management
Create, view, and edit notifications and related objects (activities, items, tasks)
Technical Object Management
View equipments and functional locations Display technical object on a map Display associated documents Display history and characteristics
Work Order Management
Create, view, and edit work orders Display related business partners and historical data Record working time and material consumption List, calendar, and map view
Business Partner
Display business partner header and contacts List and map view
Inventory Management
Track and manage inventory Material consumption booked on orders updates inventory
Built on industry leading Sybase Unwired Platform
Show Me…
Integrate Seamless with SAP EAM Backend
SAP EAM Work Order mobile app
SAP EAM (SAP ERP backend)
How Does the Architecture Looks Like?
Sybase Unwired Platform 2.0
SAP EAM Work Order mobile application
SAP ECC 6.0
SAP Mobile Gateway 1.1
NetWeaver Mobile 7.1
PUSH
Sybase DOE Connector (Runtime)
PUSH
Sybase SAP
ESDMA Compiler
(Design Time)
Sybase Device Stack
How Is It Deployed ?
Sybase Unwired Platform 2.0 SAP EAM SAP NetWeaver
DOE Connector RFC HTTP(S) / SOAP Web Services
Sybase Unwired Server
Reliable Push Messaging
Sybase Relay Server
2.5G Networks GSM/GPRS
MBO Services
DMZ Device Management Application Provisioning Internal Firewall External Firewall
3G/4G
Networks
ECC 6.0
SAP NetWeaver Mobile 7.1 with Gateway 1.1 SP06
Wi-Fi
What’s Next ?
SAP EAM Work Order – Next Steps*
Step 1
Q3/ 2011 release for Windows tablets and laptops Based on SUP 2.0
Step 2
Planned on iOS (iPad) and Windows Phone 7 devices Migrate to latest SUP version available Additional languages More feature/functions
Step 3
Planned on iPhone and Android devices Location based integration – GPS More feature/functions Reporting capabilities
* Subject to change
Key Points to Take Home (Arial 46 Bold)
Mobility is a key strategic topic for SAP Sybase Unwired Platform (SUP) basis for all mobile solutions SAP EAM Work Order mobile app: Standard SAP solution Choice of solutions Other mobility solutions complement SAP EAM Work Order (e.g. time & travel, work flow,..)
Karsten Hauschild
LoB EAM, SAP Labs [email protected]
Karsten Hauschild
LoB EAM, SAP Labs
A collaboration of:
Topics
The Overall Context: Mobility in the Enterprise Good Asset Management Practices and Mobility Mobilizing SAP Enterprise Asset Management Key points to Take Home Q&A
Legal Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
The Situation: Mobility 2011 & beyond
Number and type of connected device is dramatically changing
Mobility is driving the “consumerization” of IT Increasing demand for enterprise applications
1B smart phones and 1.2B mobile workers by 20131
Large enterprises expect to triple their smart phone user base by 2015
46% of large enterprises supporting personal owned devices2 Billions of downloads of 500,0004 apps from Apple App Store
20% of mobile workers are getting business apps from app stores today
50% of organizations planning to deploy mobile apps in 12 months3
1 – IDC Forecast
2 – Forrester Forecast, 2010
3 – Gartner and Forrester Analyst Calls
4 – October 2011
Move Your Desktop to a Mobile Device
today
Voice
Paper
Technology
“Feature Phone”
Computer
Smart Phone
Highly Networked Devices
Multiple manual steps
Reducing process steps / mobilizing certain processes
Mobilizing business
“Stone Age”
Walkie Talkie
Cell Phones
Dial-Up
Internet
3G / Wireless Internet
4G
Mobility Permeates the Enterprise
Business leaders monitor performance and changes
Suppliers
Managers approve travel, time, vacation, expenses
Knowledge Workers communicate and collaborate
Warehouse staff receive raw goods and transfer materials to manufacturing
Marketing executes campaigns and promotions to reach mobile consumers
Web Channel
Consumers receive mobile offers and communications
Asset Management
manages assets lifecycle: installed base, notifications,work orders, confirmations
Plant operations manages work orders, inventory, and assets
Field Sales manage customers, revenue, and territories
Distributor
Field Service fix equipment, manage Retailer parts, and customer relationships IT staff Retailers place orders, manages scan inventory, and mobile request service devices
End Consumer
Consumers conduct mobile commerce and payments
One Size Fits All ? Consider Different Roles
Dashboards Email
Execs
Contacts Approvals
Approval Requests Maintenance and service
Line of Business Managers
Calendars
CRM
Task & Business Users
Time & Expense Scheduling & Dispatch
O&G is Different from Other Industries
A non‐incendive device is designed so it doesn’t generate or cause sparks.
I‐Safe is a higher level of protection: these devices have to be used in places where there are higher concentrations of combustible substances.
“Class 1, Division 2” or “Class 3, Division 1”
Sorry, no iPad for You…
Key Areas of Impact for Mobility in O&G
Upstream
Refining and Gas Plants
Work Management
Transport and Distribution
Marketing and Retailing
Sales Management Retail Management
Core Operations
Safety Control and Management
Service Management
Scheduling and Dispatch
Inventory Management Calibrations, Configuration, and Control
Viewing Advanced Content (e.g. Maps, Drawings)
Supporting Functions
Advanced Mobile Analytics / Dashboard Employee Self-Service / Productivity Solutions
Collaboration Solutions
Mobility in O&G: Why ?
Blue-Collar
EAM / CMMS
Scheduling
Environmental Assessment Equipment Maintenance IT asset management Servicing and work orders …
Material / Purchasing
Financial / Accounting
…
White-Collar
Operational Reporting Event Approvals Purchasing / Order Entry Time sheets, expense reports, etc.
1 Reduce Cycle Times Speed up work and data capture during repetitive and/or time-consuming tasks (e.g. rounds, inspections, repairs)
Enable mobile workflow approvals from devices on the road and/or from the field
2 Extend the flow of information Extend access to company information and data capture to mobile workers in the field, cutting off administrative tasks time
Enable most up to date information for effective monitoring and decision-making
Context: SAP Enterprise Asset Management
Plan & Design Procure & Build Commission Operate Maintain Decommission
Asset Maintenance
E2E Processes
Planning, Building, and Commissioning Assets
MRO Procurement & Inventory
Human Resources
Inspection & Calibration
Asset Visibility and Performance
Mobile Devices
Asset Health Monitoring
Optimized Asset Operations and Maintenance
Operational Risk Management
Project Management
Materials Requirements Planning
Real Estate Lifecycle Management
Core Financials
Financial Optimization & Reliability Reporting
Mobilizing SAP Enterprise Asset Management
5/2010: SAP acquires Sybase 5/2011: SAP announces new mobile app
SAP EAM Work Order
Sybase SUP
SAP Mobility Solutions Sybase SUP
Partner Solutions
Custom Solutions from SAP Consulting and Custom Development SAP NetWeaver Mobile Infrastructure / SAP NetWeaver Mobile / Sybase Unwired Platform (SUP)
SAP Mobile Asset Management
SAP NetWeaver Mobile Infrastructure
2004
2005
2006
2007
2008
2009
2010
2011
SAP EAM Work Order mobile app
People and roles
Planner / Scheduler
Technician
Back office
Processes
ERP
Order Planning
ERP / MRS
Schedule & Dispatch
SAP EAM Work Order
Planning for the Day Perform the Task Close & Confirm the Task Send Info to ERP
ERP
Order Settlement / Closure
ERP
Billing for service
Benefits
Enable data access and data entry anywhere, avoiding errors and speeding up end-to-end business process Increase first-call closure rate Provide accurate visibility of field activities to back office
Increase asset utilization and minimize downtime Minimize manufacturing or supply chain interruptions due to asset malfunction or breakdowns Increase technician efficiency while in the field
Standard Solution for Mobilizing SAP EAM
Notification Management
Create, view, and edit notifications and related objects (activities, items, tasks)
Technical Object Management
View equipments and functional locations Display technical object on a map Display associated documents Display history and characteristics
Work Order Management
Create, view, and edit work orders Display related business partners and historical data Record working time and material consumption List, calendar, and map view
Business Partner
Display business partner header and contacts List and map view
Inventory Management
Track and manage inventory Material consumption booked on orders updates inventory
Built on industry leading Sybase Unwired Platform
Show Me…
Integrate Seamless with SAP EAM Backend
SAP EAM Work Order mobile app
SAP EAM (SAP ERP backend)
How Does the Architecture Looks Like?
Sybase Unwired Platform 2.0
SAP EAM Work Order mobile application
SAP ECC 6.0
SAP Mobile Gateway 1.1
NetWeaver Mobile 7.1
PUSH
Sybase DOE Connector (Runtime)
PUSH
Sybase SAP
ESDMA Compiler
(Design Time)
Sybase Device Stack
How Is It Deployed ?
Sybase Unwired Platform 2.0 SAP EAM SAP NetWeaver
DOE Connector RFC HTTP(S) / SOAP Web Services
Sybase Unwired Server
Reliable Push Messaging
Sybase Relay Server
2.5G Networks GSM/GPRS
MBO Services
DMZ Device Management Application Provisioning Internal Firewall External Firewall
3G/4G
Networks
ECC 6.0
SAP NetWeaver Mobile 7.1 with Gateway 1.1 SP06
Wi-Fi
What’s Next ?
SAP EAM Work Order – Next Steps*
Step 1
Q3/ 2011 release for Windows tablets and laptops Based on SUP 2.0
Step 2
Planned on iOS (iPad) and Windows Phone 7 devices Migrate to latest SUP version available Additional languages More feature/functions
Step 3
Planned on iPhone and Android devices Location based integration – GPS More feature/functions Reporting capabilities
* Subject to change
Key Points to Take Home (Arial 46 Bold)
Mobility is a key strategic topic for SAP Sybase Unwired Platform (SUP) basis for all mobile solutions SAP EAM Work Order mobile app: Standard SAP solution Choice of solutions Other mobility solutions complement SAP EAM Work Order (e.g. time & travel, work flow,..)
Karsten Hauschild
LoB EAM, SAP Labs [email protected]
