Network Support or Technical Support or Desktop Support or Help
Content
Albert Sanchez Jr. 2415 West 47th Place Chicago, Il. 60632 [email protected] 773-416-3802
SUMMARY I have been a Network consultant with over 15 years experience in the planning, design, and implementation of network technologies. Demonstrated record of succe ss in troubleshooting computers, networks, and cabling, increasing efficiency, s ecuring data and optimizing the access and utilization of shared information usi ng a variety of hardware, software and commands. Outstanding customer service sk ills resolving technical issues and educating end-users. Team player making sign ificant contributions to team and individual success, looking to learn and apply new evolving technologies and business methodologies. * Operating systems: DOS/9x/NT/ME/2000/XP/2003/Visa/Windows 7/Palm Pilots/ * Server applications: Server NT 3.51, 4.0. 2000, 2003, Novell 3.11, 3.12 , 4.1 , / Exchange , 2000, 2003, Active Directory * E-mail applications: Outlook 97-2007, CCmail, Lotus Notes 4.6, Netscape, * Remote applications: VPN,, VNC, PC Anywhere, Telnet, * Backup applications: ArcServe, Backup Exec, Ghost Imaging, Acronis, Windows 7 backup. * Extended knowledge : TCP/IP LAN WAN WIFI DHCP DNS IP POP VoIP RAID ISDN MAC F iltering IP Addressing Domains WIFI Encryption CCTV BLUETOOTH WiMAX 802.11 st andards PROFESSIONAL EXPERIENCE Currently self-employed - November 2002 Independent Contractor Computer Networking Specialist,. - Chicago, Illinois Clients: Dunn-Rite Deliveries, Cains Barber College, Castro's and Sons Auto, Chicago, Boy s Club, J&R Hydraulics, * Determine hardware and software requirements, then design, configure, build or repair computers systems. * Implement hardware, software and network solutions, wired, wireless, and remot e. * Install and configure business applications for small, medium size businesses and LAN's, Wireless, Servers, peripherals. * Setup entire network for the office and built a 2003 SBS server with complete backup solution, at Cains Barber College. * Setup a 2003 Exchange server for Email, added 9 workstations to the domain, No rton firewall, 6 printers, 1 copy machine, 2 fax machines, wireless router, AT&T DSL, 24 port Dell switch. * A+ and Network + Solutions, hardware procurement, installation and configurati on of hardwire and wireless network systems with the newest operating systems fo r home and small businesses. . August 2007 - October 2008 - (Laid off due to downsizing contractors) AT&T - Bridgeview, IL AT&T Garage 7878 west 79th Street Bridgeview, Il. AT&T Cable Splicer Technician * I did F1 conditioning, (making direct feed to customer's home from Central Off ice., Install and replace old switching terminals. * I spliced cable wires into new UVERSE Equipment, via underground, aerial and b uried legacy cable using company equipment, bucket trucks and ladders for VOIP, Streaming Video Over IP and Ultra High Speed Internet 25 Mbs. * I installed new UVERSE Vrads for deployment of new product of streaming video and very high speed internet via fiber optics
* Opening stub Cable that connects the VRAD with the XB (Cross Connect Box), was hing glue off Cables, identifying binder groups, Grounding and bonding cables fo r noise depletion. * "Full Time -Term" Responsibilities included: assisting DAVAR in pair recovery and drop lifting copper pairs. June 2004 - February 2005 Dr/Balti Contracting Co. INC, 2998 South Archer Ave. Chg. IL Title: IT Operations and Project Manager * Configured and designed standalone computers to LAN, Using workgroup of 10 use r's workstations. * I Monitor Network, Hardware and Software issues, while administrating office p rocedures and protocols. * Dell office environment with Windows 98/2000/XP Pro systems. Office 97-2003, W eb Email, Word/Excel. * Installed Engineering Plotter Printer and Scanner, and Updated all OS win98 to XP-pro, * Setup High speed Internet thru routers. Field Managed new construction, * Input all new sub-contractors in Primavera and Suretrack, Interviewed subcontr actors for bids on jobs. * Manage HR Review resumes and hires personnel as needed, and Setup QuickBooks 2 004 and Peachtree 2005. March 2001 - September 2002 Computer Banana Corporation, 547 West 31st Street Chicago., IL. Title: Network Administrator and Systems Integrator * Serviced Clients with Network Consulting & Support i.e.: CTA, Inner City Suppl y etc. Build and setup custom designed networks via NT, 2000, XP Workstations. * Repair Legacy hardware for clients, install and troubleshoot software, Setup e mail, remote access and network clients. Via Microsoft, Novell, NT, Lotus, etc.. * built and designed custom computers for Musicians, Architects, Graphic Artist and home users. January 2000 - March 2001 TEK Resources Contractor for Henderson Investment Group Downtown Chicago 737 North Michigan Avenue Suite 1700 Chicago IL 60611. Systems Integrator * Onsite support for Novell 4.1 and 5.0 client connectivity via Laptops and Desk tops to Hartford, Conn. hub location via Wan. * Provided tech support for LAN connections to docking stations on Dell notebook s Troubleshoot software dll s and re-configure ini files. Install Specialize leg acy software * Install and configure Citrix Client for use with Metaframe and also setup VPN Novell client accessed. * Ghost Imaging of operating systems. Setup email through Lotus Notes clients, c onfigure Novell Clients, and remote access. December 1999 - January 1999 RHIC Consulting Contractor as Exchange Administrator. Ameritech SecurityLink MID AMERICA PLZ, OAKBROOK TERRACE, IL, 60181 * Migration of UNIX mail with CC-Mail front-end to NT Exchange Servers. * Installation, Configuration & Administration of M.S. NT Exchange 5.5 Create E xchange NT mailbox and users to NT Domain * Run batch files and scripts using Direct-To-1 Open Mail Software-solutions. * Migration of UNIX mail with CC-Mail front-end to NT Exchange Servers. * Train in-house helpdesk support and staff on new outlook 98 client software Im plementation February 1999 - November 1999 Tek Resources Contractor as Migration Administrator for BP-AMOCCO Whiting, India na
Migration Administrator * Set template for Novell/NT Migration Standards for Midwest AMOCO to BP. * Server Migration of Novell 4.10 to N.T. 4.0. * Technical Support of total BP-AMOCO Refinery sites. Inventory and deployment, installation and configuration. of new PC s and Laptops Armada 7400s, Technical Support Level III. * Installation, Configuration & Administration of M.S. Exchange, Administered NT 4.0 Enterprise Server via Enterprise Administration Software. Create d Global and Local groups, set permissions, created users. * Troubleshoot hardware and software issues of new COE standards. * Used Ghost Images of legacy pc's and deployment and configuration of new pc's. * Lead Trouble-shooter, of applications and operating systems. * Used Arcserve Backup Systems Software Configuration of New Server Hardware 3 C ompaq Proliant 7000. S. * Configuration & installation of Jet Directs, Setup of hubs and switches for im plementation of DCHP protocol and scopes. January 1997 - November 1998 IBM Global Services Contractor as Level III Network Support for Lucent Technolog ies, Naperville, Illinois. Network Support Technician * Provisioning and Technical Support of Lucent Desktops across various Lucent si tes and campus addresses. * Functions include setting up mail platforms, such as MS exchange, and Ms Mail. * Configured network connectivity for NT 3.51, 4.0, Win 95, 98, and 3.11 and As sorted UNIX telnet sessions On a variety of telnet software Exceed, Onnet, and Pcxware. * Hardware and Software troubleshooting on desktops, laptops, and docking statio ns of various flavors. * Network troubleshooting of hub /router connections through Network commands i. e. pinging pc and various printers. * Internet Mail accounts, Netscape, Internet Explorer browsers, Dial up Networki ng, and TCP/IP Connectivity. * Install various software applications i.e. MSOffice 97 Suite & Lotus Smart Sui te. Complete setup of new user's workstations. September 1995 - January 1997 Accounting Office of Michael Salim 1944 west 47th Street Chicago, Illinois. Novell Administrator * Provided technical support for 3Com US Robotics 14.4k, 33.6k, 56k, ISDN, Couri er modems. * Installed, Configured, Implemented, and Administered 100 user license, Using N etWare 4.1. * installed and upgraded WIN 95 on Windows 3.1 platform along With MS-OFFICE 95 and Microsoft inter-office Mail. * Set-up LaserJet network printing and user file security. * configured proprietary accounting software, and troubleshot Software issues. * instructed company users on how to work with in a Network Environment to impro ve business productivity EDUCATION: Certifications: Dell Customer Service Certification. March 1995 - August 1995 Microhard Technologies 300 West Adams, Major GPA: 3.4. Certification Training in Microsoft And Novell Network Systems, Minor: IP routin g, MCSE and CNE.
* Microhard Technologies is an IT training facility specializing in Networks and Software development Certified Novell/Microsoft Engineer Training. MCSE Server and Workstation and CNE 3.X CNE 4.X September 1987 - June 1991 DeVry University 3300 N Campbell Ave Chicago, IL 60618, GPA: 3.1 Bachelor of Science, Digital Electronic Engineering, Minor: Telecommunications,
SUMMARY I have been a Network consultant with over 15 years experience in the planning, design, and implementation of network technologies. Demonstrated record of succe ss in troubleshooting computers, networks, and cabling, increasing efficiency, s ecuring data and optimizing the access and utilization of shared information usi ng a variety of hardware, software and commands. Outstanding customer service sk ills resolving technical issues and educating end-users. Team player making sign ificant contributions to team and individual success, looking to learn and apply new evolving technologies and business methodologies. * Operating systems: DOS/9x/NT/ME/2000/XP/2003/Visa/Windows 7/Palm Pilots/ * Server applications: Server NT 3.51, 4.0. 2000, 2003, Novell 3.11, 3.12 , 4.1 , / Exchange , 2000, 2003, Active Directory * E-mail applications: Outlook 97-2007, CCmail, Lotus Notes 4.6, Netscape, * Remote applications: VPN,, VNC, PC Anywhere, Telnet, * Backup applications: ArcServe, Backup Exec, Ghost Imaging, Acronis, Windows 7 backup. * Extended knowledge : TCP/IP LAN WAN WIFI DHCP DNS IP POP VoIP RAID ISDN MAC F iltering IP Addressing Domains WIFI Encryption CCTV BLUETOOTH WiMAX 802.11 st andards PROFESSIONAL EXPERIENCE Currently self-employed - November 2002 Independent Contractor Computer Networking Specialist,. - Chicago, Illinois Clients: Dunn-Rite Deliveries, Cains Barber College, Castro's and Sons Auto, Chicago, Boy s Club, J&R Hydraulics, * Determine hardware and software requirements, then design, configure, build or repair computers systems. * Implement hardware, software and network solutions, wired, wireless, and remot e. * Install and configure business applications for small, medium size businesses and LAN's, Wireless, Servers, peripherals. * Setup entire network for the office and built a 2003 SBS server with complete backup solution, at Cains Barber College. * Setup a 2003 Exchange server for Email, added 9 workstations to the domain, No rton firewall, 6 printers, 1 copy machine, 2 fax machines, wireless router, AT&T DSL, 24 port Dell switch. * A+ and Network + Solutions, hardware procurement, installation and configurati on of hardwire and wireless network systems with the newest operating systems fo r home and small businesses. . August 2007 - October 2008 - (Laid off due to downsizing contractors) AT&T - Bridgeview, IL AT&T Garage 7878 west 79th Street Bridgeview, Il. AT&T Cable Splicer Technician * I did F1 conditioning, (making direct feed to customer's home from Central Off ice., Install and replace old switching terminals. * I spliced cable wires into new UVERSE Equipment, via underground, aerial and b uried legacy cable using company equipment, bucket trucks and ladders for VOIP, Streaming Video Over IP and Ultra High Speed Internet 25 Mbs. * I installed new UVERSE Vrads for deployment of new product of streaming video and very high speed internet via fiber optics
* Opening stub Cable that connects the VRAD with the XB (Cross Connect Box), was hing glue off Cables, identifying binder groups, Grounding and bonding cables fo r noise depletion. * "Full Time -Term" Responsibilities included: assisting DAVAR in pair recovery and drop lifting copper pairs. June 2004 - February 2005 Dr/Balti Contracting Co. INC, 2998 South Archer Ave. Chg. IL Title: IT Operations and Project Manager * Configured and designed standalone computers to LAN, Using workgroup of 10 use r's workstations. * I Monitor Network, Hardware and Software issues, while administrating office p rocedures and protocols. * Dell office environment with Windows 98/2000/XP Pro systems. Office 97-2003, W eb Email, Word/Excel. * Installed Engineering Plotter Printer and Scanner, and Updated all OS win98 to XP-pro, * Setup High speed Internet thru routers. Field Managed new construction, * Input all new sub-contractors in Primavera and Suretrack, Interviewed subcontr actors for bids on jobs. * Manage HR Review resumes and hires personnel as needed, and Setup QuickBooks 2 004 and Peachtree 2005. March 2001 - September 2002 Computer Banana Corporation, 547 West 31st Street Chicago., IL. Title: Network Administrator and Systems Integrator * Serviced Clients with Network Consulting & Support i.e.: CTA, Inner City Suppl y etc. Build and setup custom designed networks via NT, 2000, XP Workstations. * Repair Legacy hardware for clients, install and troubleshoot software, Setup e mail, remote access and network clients. Via Microsoft, Novell, NT, Lotus, etc.. * built and designed custom computers for Musicians, Architects, Graphic Artist and home users. January 2000 - March 2001 TEK Resources Contractor for Henderson Investment Group Downtown Chicago 737 North Michigan Avenue Suite 1700 Chicago IL 60611. Systems Integrator * Onsite support for Novell 4.1 and 5.0 client connectivity via Laptops and Desk tops to Hartford, Conn. hub location via Wan. * Provided tech support for LAN connections to docking stations on Dell notebook s Troubleshoot software dll s and re-configure ini files. Install Specialize leg acy software * Install and configure Citrix Client for use with Metaframe and also setup VPN Novell client accessed. * Ghost Imaging of operating systems. Setup email through Lotus Notes clients, c onfigure Novell Clients, and remote access. December 1999 - January 1999 RHIC Consulting Contractor as Exchange Administrator. Ameritech SecurityLink MID AMERICA PLZ, OAKBROOK TERRACE, IL, 60181 * Migration of UNIX mail with CC-Mail front-end to NT Exchange Servers. * Installation, Configuration & Administration of M.S. NT Exchange 5.5 Create E xchange NT mailbox and users to NT Domain * Run batch files and scripts using Direct-To-1 Open Mail Software-solutions. * Migration of UNIX mail with CC-Mail front-end to NT Exchange Servers. * Train in-house helpdesk support and staff on new outlook 98 client software Im plementation February 1999 - November 1999 Tek Resources Contractor as Migration Administrator for BP-AMOCCO Whiting, India na
Migration Administrator * Set template for Novell/NT Migration Standards for Midwest AMOCO to BP. * Server Migration of Novell 4.10 to N.T. 4.0. * Technical Support of total BP-AMOCO Refinery sites. Inventory and deployment, installation and configuration. of new PC s and Laptops Armada 7400s, Technical Support Level III. * Installation, Configuration & Administration of M.S. Exchange, Administered NT 4.0 Enterprise Server via Enterprise Administration Software. Create d Global and Local groups, set permissions, created users. * Troubleshoot hardware and software issues of new COE standards. * Used Ghost Images of legacy pc's and deployment and configuration of new pc's. * Lead Trouble-shooter, of applications and operating systems. * Used Arcserve Backup Systems Software Configuration of New Server Hardware 3 C ompaq Proliant 7000. S. * Configuration & installation of Jet Directs, Setup of hubs and switches for im plementation of DCHP protocol and scopes. January 1997 - November 1998 IBM Global Services Contractor as Level III Network Support for Lucent Technolog ies, Naperville, Illinois. Network Support Technician * Provisioning and Technical Support of Lucent Desktops across various Lucent si tes and campus addresses. * Functions include setting up mail platforms, such as MS exchange, and Ms Mail. * Configured network connectivity for NT 3.51, 4.0, Win 95, 98, and 3.11 and As sorted UNIX telnet sessions On a variety of telnet software Exceed, Onnet, and Pcxware. * Hardware and Software troubleshooting on desktops, laptops, and docking statio ns of various flavors. * Network troubleshooting of hub /router connections through Network commands i. e. pinging pc and various printers. * Internet Mail accounts, Netscape, Internet Explorer browsers, Dial up Networki ng, and TCP/IP Connectivity. * Install various software applications i.e. MSOffice 97 Suite & Lotus Smart Sui te. Complete setup of new user's workstations. September 1995 - January 1997 Accounting Office of Michael Salim 1944 west 47th Street Chicago, Illinois. Novell Administrator * Provided technical support for 3Com US Robotics 14.4k, 33.6k, 56k, ISDN, Couri er modems. * Installed, Configured, Implemented, and Administered 100 user license, Using N etWare 4.1. * installed and upgraded WIN 95 on Windows 3.1 platform along With MS-OFFICE 95 and Microsoft inter-office Mail. * Set-up LaserJet network printing and user file security. * configured proprietary accounting software, and troubleshot Software issues. * instructed company users on how to work with in a Network Environment to impro ve business productivity EDUCATION: Certifications: Dell Customer Service Certification. March 1995 - August 1995 Microhard Technologies 300 West Adams, Major GPA: 3.4. Certification Training in Microsoft And Novell Network Systems, Minor: IP routin g, MCSE and CNE.
* Microhard Technologies is an IT training facility specializing in Networks and Software development Certified Novell/Microsoft Engineer Training. MCSE Server and Workstation and CNE 3.X CNE 4.X September 1987 - June 1991 DeVry University 3300 N Campbell Ave Chicago, IL 60618, GPA: 3.1 Bachelor of Science, Digital Electronic Engineering, Minor: Telecommunications,
