NOC Technician or Technical Support
Content
Jess Porter TS/SCI/ISSA Home/Cell-703-505-1851 Jessp54 @ hushmail.com Professional Summary I have the following Windows operating system computer experience: Supported an d did trouble shooting on both local and remote LANS(Local area network), Setup and used tape back-up systems for LANS, Documented LAN configurations, Publishe d technical documents to archive, Did software training from my own re-written documentation, created, design and wrote macros for MS Excel spreadsheets, Creat ed and Plotted 3 feet wide drawings such as engineering diagrams and flow charts , created presentations in support of proposals and deliverables for Government projects, Planned and Purchased equipment for Government customers, and attended meetings as an SME(Subject matter expert). Areas of Strength *Organized *Diplomatic *Ambitious *Encouraging *Able to show initiative *Implementer *Motivated *Persistent Achievement Highlights Had two articles published in consecutive months, in the Washington Apple PI Jou rnal. I was one of the First Apple computer contractors in the country, doing contract computer work for 11 years, through contract and temporary agencies. Edited and updated macros on complicated, linked MS Excel spreadsheets. Successfully installed a shared modem on a LAN by reading the documentation, wit h no experience or assistance. Cut costs for a Government customer, by constantly refining the work I was doing . Plotted large flow charts and engineering drawings for Government customers. EXPERIENCE Adams Communication & Engineering Technology: Feb 2010 to Oct 2010: Manage File and applications servers remotely via Network Monitoring software; h p Open view, CISCO Works. Kingfisher Systems Inc.: July 2005 to Feb. 2010: Populate database with relevant, specific and formatted information. Demonstrat e the uses of this database to other interested users. Made recommendations for this database, that were accepted and incorporated for use in this database. E dit and format reports for inclusion on the group web site. Solved network prob lems for the office, and helped individual users with a multitude of software a pplication problems. Showed users how to navigate, and find information on the World Wide Web (Internet). Researched and supplied information from the World W ide Web; researched products, companies, and technology for other users. Create d specialized reports upon request. Collected statistics from these reports to show trends to upper management. INFODATA Systems: Jan 2005 to June 2005:
Close Support/systems administration: Maintain a 95 node Windows/Solaris LAN, s upporting users and ten servers, troubleshooting and managing all problems and p reventative maintenance, for workstations, printers, servers, users, and softwar e loads. Documented network procedures, fixes for recurrent problems, and wrote procedures for users to follow as needed. Telemus Solutions: Jul. 2004 to Jan 2005: Systems administration/Close Support: Maintain a 22 node Windows LAN, supportin g users and three servers, troubleshooting and managing all problems and prevent ative maintenance, for workstations, printers, servers, tape backup. Created a weekly 1-2 page computer newsletter, with useful information about software appl ication, virus protection, file back-ups, and other information to help the user s become more familiar with their LAN. Also documented network information, wro te procedures for problem fixes, and procedures to follow for common problems. Mantech Int.: Nov. 2003 to Jul. 2004: Close Support: Assist customers over the phone and at their desks with problems relating to software, hardware, network access, and operation of workstation co nfiguration and software applications. Create LAN accounts, Lotus Notes account s, and database access. Install cots and custom applications, Assist users in ap plying for a variety of software and hardware accesses. Northrup Grumman: Oct. 2001 to Nov. 2003: [N.G. bought TRW] Close Support: Assist customers over the phone and at their desks with computer problems relating to software, hardware, network access, and operation of works tation configuration and software applications. Create LAN accounts, Lotus Note s accounts, and database access. Install cots and custom applications, Assist us ers in applying for a variety of software and hardware accesses. Researched pot ential software applications for future use by customers. TRW: May 2000 to Oct. 2001: Help desk: Assisted customers over the phone with computer problems relating to software, hardware, network access, and operation of workstation configuration and software applications. Beta test COTS and custom software applications. TRW: March 1998 to May 2000: Network Management: Monitored and troubleshot the performance of a large intern ational virtual private network (VPN), supporting routers, switches, Windows NT servers and workstations with connections into the Internet. Performed repair an d maintenance activities. Utilized HP Open View, CISCO Works and diagnostic too ls such as, pings, trace route and telnet for fault isolation and resolution. P erformed minor network changes as directed by the NMC supervisor. Documented ni ghtly problems and sent to management. TRW Continued: Operations: Troubleshot help desk calls for customers worldwide, or route calls via database to appropriate team to solve the particular problem. Provided a fu ll range of telecommunications support services to the FBIS Center to include te sting of communications lines, resetting modems, monitoring the Diplomatic Telec ommunications Service (DTS), Automated Digital Network (AUTODIN), and Internatio nal Direct dial (IDD) communications systems, and Telecommunications Line Contro llers to ensure traffic flow between circuits. Monitored the Technical System ( FTS) production server and recorded all problems. Monitored and corrected messa ge errors, verified production server performance and reported problems. Docume nted any problems and sent to management. Certifications MCP: Windows NT4.0 workstation HDA: Help desk Analysis Education Wayne State University, Detroit, Michigan, 3.5 years: Sociology/Photography Univ. of Nebraska: Certificate in Urban Studies
Close Support/systems administration: Maintain a 95 node Windows/Solaris LAN, s upporting users and ten servers, troubleshooting and managing all problems and p reventative maintenance, for workstations, printers, servers, users, and softwar e loads. Documented network procedures, fixes for recurrent problems, and wrote procedures for users to follow as needed. Telemus Solutions: Jul. 2004 to Jan 2005: Systems administration/Close Support: Maintain a 22 node Windows LAN, supportin g users and three servers, troubleshooting and managing all problems and prevent ative maintenance, for workstations, printers, servers, tape backup. Created a weekly 1-2 page computer newsletter, with useful information about software appl ication, virus protection, file back-ups, and other information to help the user s become more familiar with their LAN. Also documented network information, wro te procedures for problem fixes, and procedures to follow for common problems. Mantech Int.: Nov. 2003 to Jul. 2004: Close Support: Assist customers over the phone and at their desks with problems relating to software, hardware, network access, and operation of workstation co nfiguration and software applications. Create LAN accounts, Lotus Notes account s, and database access. Install cots and custom applications, Assist users in ap plying for a variety of software and hardware accesses. Northrup Grumman: Oct. 2001 to Nov. 2003: [N.G. bought TRW] Close Support: Assist customers over the phone and at their desks with computer problems relating to software, hardware, network access, and operation of works tation configuration and software applications. Create LAN accounts, Lotus Note s accounts, and database access. Install cots and custom applications, Assist us ers in applying for a variety of software and hardware accesses. Researched pot ential software applications for future use by customers. TRW: May 2000 to Oct. 2001: Help desk: Assisted customers over the phone with computer problems relating to software, hardware, network access, and operation of workstation configuration and software applications. Beta test COTS and custom software applications. TRW: March 1998 to May 2000: Network Management: Monitored and troubleshot the performance of a large intern ational virtual private network (VPN), supporting routers, switches, Windows NT servers and workstations with connections into the Internet. Performed repair an d maintenance activities. Utilized HP Open View, CISCO Works and diagnostic too ls such as, pings, trace route and telnet for fault isolation and resolution. P erformed minor network changes as directed by the NMC supervisor. Documented ni ghtly problems and sent to management. TRW Continued: Operations: Troubleshot help desk calls for customers worldwide, or route calls via database to appropriate team to solve the particular problem. Provided a fu ll range of telecommunications support services to the FBIS Center to include te sting of communications lines, resetting modems, monitoring the Diplomatic Telec ommunications Service (DTS), Automated Digital Network (AUTODIN), and Internatio nal Direct dial (IDD) communications systems, and Telecommunications Line Contro llers to ensure traffic flow between circuits. Monitored the Technical System ( FTS) production server and recorded all problems. Monitored and corrected messa ge errors, verified production server performance and reported problems. Docume nted any problems and sent to management. Certifications MCP: Windows NT4.0 workstation HDA: Help desk Analysis Education Wayne State University, Detroit, Michigan, 3.5 years: Sociology/Photography Univ. of Nebraska: Certificate in Urban Studies
