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Nokia Lumia 928: Safety
Safety
Read these simple guidelines. Not following them may be dangerous or illegal. For further information, read the complete user guide.
Switch off in Restricted Areas
Switch the device off when mobile phone use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or blasting areas. Obey all instructions in restricted areas.
Batteries, Chargers, and other Accessories
Use only batteries, chargers, and other accessories approved for use with this device. Do not connect incompatible products.
Road Safety Comes First
Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while driving should be road safety.
Keep your Device dry
Your device is not water-resistant. Keep it dry.
Interference
All wireless devices may be susceptible to interference, which could affect performance.
Glass Parts
The device screen is made of glass. This glass can break if the device is dropped on a hard surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of the device or attempt to remove the broken glass from the device. Stop using the device until the glass is replaced by qualified service personnel.
Qualified Service
Only qualified personnel may install or repair this product.
Protect your Hearing
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the speakerphone is in use.
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Contents Safety ........................................................1 Get started .............................................. 6
Keys and parts .....................................................................7 Insert the SIM card ............................................................. 8 Antenna locations .............................................................. 9 About the battery ............................................................. 9 Charge the battery ............................................................. 9 Charge from a computer .................................................. 10 Charge with a wireless charger ........................................ 10 Prolong battery life .......................................................... 10 Power the phone on or off ................................................11 Lock and unlock the keys and screen ............................. 12 Change the volume ............................................................13 Back, Start, and Search keys ............................................13 Switch between open apps ...............................................13 Use voice commands .........................................................13 Change the language and region of your phone ..............13 Microsoft account .............................................................13
Use the touch screen ........................................................ 15 Use your phone when it’s locked ..................................... 16 Switch between vibrate and ring/vibrate ....................... 16 Switch between open apps .............................................. 16 Personalize your phone ................................................... 16 Set your phone to silent ...................................................17 Create a safe, fun start screen for kids .......................... 18 Write text .......................................................................... 18 Search your phone and the web ...................................... 19 Status bar icons ................................................................ 20 Use your phone offline ..................................................... 20 Update your phone ........................................................... 21 Sync your phone with your computer ............................. 21
Make Calls
.............................................. 22
Call a contact .................................................................... 22 Set Up Voice Mail .............................................................. 22 Access Voice Mail .............................................................. 22 Visual voice mail ............................................................... 23 Make a conference call ..................................................... 23
Basics
..................................................... 15
Bluetooth and NFC
............................... 24
Set up your social networking service accounts ............ 29 Change your profile picture ............................................. 29 See your friends’ status updates ..................................... 29 Post your status ............................................................... 29 Write on your friend’s wall ............................................... 29 Upload a photo to a service ............................................. 29
About Bluetooth connectivity ......................................... 24 Connect to a wireless headset ......................................... 24 About NFC ......................................................................... 25 Turn NFC on or off ............................................................ 25 Connect to a Bluetooth accessory with NFC ................... 25 Disconnect the accessory ................................................ 25
Messaging
............................................. 31
People hub ............................................. 26
About the People hub ...................................................... 26 Create, edit, or delete a contact ...................................... 26 Backing up your contacts ................................................ 27 Save a number from a call or message ........................... 27 Search for a contact ......................................................... 27 Use a voice command ....................................................... 27 Create, edit, or delete a contact group ........................... 28 Add a new contact group ................................................. 28 Link contacts .................................................................... 28 Copy contacts from a SIM card to your phone ............... 28 Share your plans with your family and friends ............... 28
Send a message .................................................................31 Chat with your friends ..................................................... 32 View a conversation ......................................................... 32
Email
....................................................... 34
About email ...................................................................... 34 View several mailboxes in a unified inbox ...................... 34 Read received email ......................................................... 35 Send email ........................................................................ 35
Camera
.................................................. 36
Take a photo ..................................................................... 36 Photo settings ...................................................................37 Download lenses ................................................................37
Record a video ...................................................................37 Video settings ................................................................... 38 Share your video .............................................................. 38 Your photos and videos ................................................... 38 Copy your photos and videos to your PC ........................ 39
HERE Maps ........................................................................ 45 Download and update maps .............................................47 Check nearby events and places with Local Scout ..........47 HERE City Lens ..................................................................47
Internet
..................................................40
Entertainment
......................................49
Music + Videos .................................................................. 49 Play music, podcasts, and videos .................................... 49 About Nokia Music ........................................................... 50 Download music from Nokia Music ................................. 50 Listen to Mix radio ........................................................... 50 Shop at the Windows Phone Store ...................................51 Memory and storage ........................................................ 53 SkyDrive ........................................................................... 53
Define how your phone connects to the internet .......... 40 About Wi-Fi connections ................................................. 40 Connect to a Wi-Fi network ............................................. 40 Use a cellular data connection when roaming .................41 Close a network connection .............................................41 Share your mobile data connection .................................41 About the web browser .................................................... 42 Empty the cache ............................................................... 42 Add a website to your favorites ...................................... 43 Other available browser settings .................................... 43 Data Sense ........................................................................ 43
Clock, Calendar, and Calculator
.......... 54
Set an alarm ...................................................................... 54 Set the time and date ...................................................... 54 Add an appointment ........................................................ 55 View your schedule ........................................................... 55 Add a task to your to-do list ........................................... 55
Maps and Navigation
...........................44
Positioning and location services .................................... 44
Use the calculator ............................................................ 56
Office
...................................................... 57
About Microsoft Office Mobile .........................................57 Read Microsoft Office documents ....................................57 Create and edit a Word document ....................................57 Create and edit an Excel workbook ................................. 58 View and edit a PowerPoint presentation ....................... 59
Safety and Warranty ............................60 Index ....................................................... 81
Nokia Lumia 928: Get started
Get started
Speaker Front-Facing Camera
Volume Keys This section covers: • • keys and parts charging the battery Power/Lock key
Camera Key
Back Key
Start Key
Search Key
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Nokia Lumia 928: Get started
Keys and parts
Micro-USB Charging Port Headset connector (3.5mm)
NFC Touch Point Area Rear Camera Lens Flash
Speakerphone
Some of the accessories mentioned in this user guide may be sold separately.
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Nokia Lumia 928: Get started
Insert the SIM card
Your phone uses a SIM card, also known as a mini-UICC card. Do not put stickers on your SIM card. 1. Pull red tab at top of the phone to easily slide out the SIM Tray.
Remove the SIM card
1. With the phone powered off, put your fingernail in the gap on the edge of the SIM cover, and pull the SIM card tray out. 2. Lift the SIM card from the tray. A Subscriber Identity Module (SIM Card) is a “smartcard” that houses personal information, such as your mobile phone number, calling plan, account information, and content, such as contacts, text messages, and call history. The Verizon Wireless 4G SIM Card is compatible with any Verizon Wireless 4G certified device. You can move the 4G SIM Card from one device to another and your wireless service will work seamlessly as long as you have a compatible device and service plan. To see which devices are compatible with the Verizon Wireless 4G SIM Card, visit verizonwireless.com/certifieddevice.
2. Put the SIM in the tray, contact area face up. 3. With the SIM in place, slide the tray back into place until it is fully inserted. This device is designed to be used with a mini-UICC SIM card, also known as a micro-SIM card only. A micro-SIM card is smaller than the standard SIM card. Use of incompatible SIM cards, or use of SIM card adapters, may damage the card or the device, and may corrupt data stored on the card.
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Nokia Lumia 928: Get started
Antenna locations
Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the communication quality and may reduce battery life due to higher power level during operation. The antenna areas are highlighted.
change the settings of all apps.
Charge the battery
Your battery has been partially charged at the factory, but you may need to recharge it before you can switch on your phone for the first time. If your phone is off when you start to charge the phone, it automatically switches on. Make sure you use a compatible USB charger to charge your phone. If the phone indicates a low charge , do the following: 1. Connect the USB cable to the power adapter. 2. Connect the power adapter to an electrical outlet. 3. Connect the small end of the USB cable to the Micro-USB Charging Port on your phone.
About the battery
Your phone has an internal, non-removable, rechargeable battery. Use only approved chargers designated for this phone. You can also use a compatible USB cable to charge your phone. You can set your phone to automatically save power when the battery charge level is low. From the start screen, swipe left and tap . > On Settings > battery saver If the battery is completely discharged, it may take several minutes before the charging indicator is displayed or before any calls can be made.
When your phone goes into battery saver mode, you may not be able to
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Nokia Lumia 928: Get started When the battery is full, disconnect the USB cable from the phone, then from the electrical outlet. To avoid breaking the charger connector, be careful when connecting or disconnecting the USB cable. When the battery is fully charged, the battery indicator in the top right corner of the screen shows the charge is complete . is compatible with any Qi wireless charger. The charging areas on the phone and the charger need to touch, so all phone models may not fit all chargers. In order to charge wirelessly, NFC must be enabled on your phone, and a compatible wireless charging pad (sold separately) is needed. The charging area is highlighted.
Charge from a computer
You can use USB charging when an electrical outlet is not available. Data can be transferred while charging the device. The efficiency of USB charging power varies significantly, and it may take a long time for charging to start and the device to start functioning. 1. First connect the USB cable to the computer, then to your phone. 2. When the battery is full, first unplug the USB cable from your phone, then from the computer.
For more information on wireless charging, see the user guide of your wireless charger.
Prolong battery life
If it seems you’re always looking for a charger, there are steps you can take to reduce the power consumption of your phone. The key is to find the balance between getting the most out of your phone while getting the battery life you need. • • • • Always charge the battery fully. Close the apps you’re not using. Switch battery saver mode on. Mute unnecessary tones, such as key tones.
Charge with a wireless charger
Your phone supports Qi, the global standard for wireless charging, and
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Nokia Lumia 928: Get started • • Use wired headphones, rather than the speakerphone. Change the length of the time-out period after which the phone display powers off.
Power the phone on or off
To power the phone on, press and hold the power/lock key until the phone lights up.
Tip: To check the battery status and switch battery saver mode on, from the start screen, swipe left, and tap battery saver.
Settings >
Lower the screen brightness
From the start screen, swipe left, and tap Settings > brightness, switch Automatically adjust to Off , and select the level you want.
Stop apps from running in the background
1. From the start screen, swipe left, and tap Settings. 2. Swipe to applications, and tap background tasks > advanced. 3. Tap the app you want to block, and tap block.
Use network connections selectively
• • • • • If you are listening to music or otherwise using your phone, but do not want to make or receive calls, switch airplane mode on. Set your phone to check for new mail less frequently. Switch Bluetooth and NFC on only when needed. Use a Wi-Fi connection to connect to the internet, rather than a mobile data (GPRS /Edge/3G/4G) connection. Stop your phone scanning for available Wi-Fi networks. On the start screen, swipe left, tap Settings, and set Wi-Fi to Off .
Important: To make an emergency call during the initial setup, select emergency call.
To power the phone off, press and hold the power/lock key, and swipe the lock screen down. If your phone isn’t responding, press and hold the volume down key and power key at the same time until the phone vibrates. Make sure that the battery is charged and/or the charging cable is plugged in.
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Nokia Lumia 928: Get started
Lock and unlock the keys and screen
To avoid accidentally making a call when your phone is in your pocket or bag, lock the keys and screen of your phone. To lock the keys and screen, press the power/lock key. To unlock the keys and screen, press the power/lock key, and swipe the lock screen up.
Set your phone to lock automatically
Want to protect your phone against unauthorized use? Define a security code, and set your phone to lock itself automatically when you’re not using it. From the start screen, swipe left, and tap Settings > lock screen. , and enter a security code (at least 4 2. Switch password to On digits). 3. Tap Require a password after, and define the length of time after which the phone is locked automatically. Keep the security code secret and in a safe place, separate from your phone. 1. If you forget the security code, and cannot recover it, or you enter the wrong code too many times, your phone will require service. Additional charges may apply, and all the personal data in your phone may be deleted. For more information, contact a Nokia Care point or your phone dealer.
Connect a headset
You can connect a compatible headset or accessories to your phone.
Set the keys and screen to lock automatically
From the start screen, swipe left, and tap Settings > lock screen > Screen times out after, tap the box, and select the length of time after which the keys and screen are locked automatically.
Unlock your phone
1. Press the power key, and swipe the lock screen up. 2. Enter the security code if prompted. Do not connect products that create an output signal, as this may dam-
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Nokia Lumia 928: Get started age the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to volume levels.
Tip: For more examples, say “help”.
Change the volume
Use the volume keys. They control all sounds, including the volume of alarms and reminders.
Change the language and region of your phone
From the start screen, swipe left, and tap region. Settings > language +
Back, Start, and Search keys
The Back, Start, and Search keys help you to navigate your phone. To return to the previous screen, press screen. To go to the start screen, press To search the web, press at the bottom of the
Microsoft account
With a Microsoft Account, you can access all Microsoft services with a single user name and password on your computer or phone. • Download content from the store • Back up your contacts in your Microsoft account • Keep track of and lock your lost phone with Find My Phone To learn more about a Microsoft account and its services, go to www.windowsphone.com.
at the bottom of the screen.
at the bottom of the screen.
Switch between open apps
Press and hold , swipe left or right, and tap the app you want. Your phone remembers all the apps and websites you have visited since the last time your screen was locked.
Create a Microsoft account
Your phone guides you through the initial setup when you put your SIM card in your phone and switch your phone on for the first time. To access all Microsoft services, create your Microsoft account. To create a Microsoft account, you need an internet connection. For information about possible data costs, contact your network service provider. If you can’t connect to the internet, you can create the account later. If you already have a Microsoft account, sign in with your existing username and password.
Use voice commands
Press and hold , and say a voice command.
To call someone in your contact list, you can say “call Gina Harris, mobile”. To open an app such as Calendar, say “open calendar” To search for something on the web, such as pizza parlors, you can say “find pizza parlors”.
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Nokia Lumia 928: Get started
Tip: Forgotten your password? You can have it sent to you in an email or text message.
To create a Microsoft account later, open a Microsoft app or service on your phone. Settings > Or, from the start screen, swipe left, and tap email+accounts > add an account. To create your account on the internet, go to www.live.com.
Access codes PIN or PIN2 code
(4-8 digits) These codes protect your SIM card against unauthorized use. You can set your phone to ask for the PIN code when you switch it on. If you type in the code incorrectly three times in a row, you need to unblock the code with the PUK or PUK2 code.
PUK or PUK2 code
(8 digits) These codes are required to unblock a PIN or PIN2 code. For more information, contact Verizon.
Find your lost phone
Misplaced your phone, or afraid it’s been stolen? Use Find My Phone to locate your phone, and lock or delete all data from it remotely. From the start screen, swipe left, and tap phone. Settings > Find my
Tip: If you need to find out your phone’s IMEI code or other information about your phone, on the start screen, swipe left, and tap
Settings > about or extras+info.
If your phone is lost, go to www.windowsphone.com, sign in with the same Microsoft account as on your phone, and select Find My Phone. You can: • • • Locate your phone on a map Make your phone ring, even if silent mode is powered on Lock your phone, and set it to show a message, so it can be returned to you • Delete all data from your phone remotely The available options may vary.
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Nokia Lumia 928: Basics
Basics
Use the touch screen
Explore your phone with a tap, swipe, or drag. To use your phone, simply tap, or touch and hold the touch screen. To open further options, place your finger on an item until the menu opens.
Tip: To quickly open the apps menu, swipe left on the start screen.
You can use your phone even with gloves on, or with the touch of a fingernail. On the start screen, swipe left, and tap Settings > display+touch, and switch touch sensitivity to High .
Important: Avoid scratching the touch screen. Never use an actual pen, pencil, or other sharp object on the touch screen.
Open an app or other screen element
Tap the app or element. The Basics includes how to: • • • • • use the touch screen open an app use your phone when it’s locked personalize your phone write text Touch and hold to open a menu with further options. Place your finger on an item, until the menu opens. Example: To edit or delete a calendar appointment, touch and hold the appointment, and select the appropriate option.
Drag
Touch and hold your finger to the screen before you start to drag. While dragging, do not release your finger until you have reached the target position.
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Nokia Lumia 928: Basics
Swipe
Quickly slide your finger horizontally or vertically across the screen. Example: Swipe left or right between the start screen and the apps menu, or between different views in the hubs. To quickly scroll through a long list or menu, slide your finger quickly in a flicking motion up or down the screen, then lift your finger. To stop the scrolling, tap the screen.
Switch between open apps
You can see which apps and tasks are open in the background, and switch between them. Press and hold , swipe left or right, and select the desired app.
Personalize your phone About the start screen
Arrange your start screen how you want it and make it easy to see everything that’s going on with the people and passions in your life, realtime. You can size your Live Tiles however you like, making your phone as unique as you are.
Zoom in or out
Place two fingers on an item, such as a map, picture, or web page, and slide your fingers together or apart in a pinch and spread motion.
Use your phone when it’s locked
You can use certain features of your phone when it is locked, without having to enter the security code. You can, for example: • Switch between vibrate or ring and vibrate • Answer or reject an incoming call • Pause or resume playing music, or skip to another song To wake your phone up, press the Power/Lock Key.
Switch between vibrate and ring/vibrate
Press the volume key to see the current selection displayed at the top right of the screen. For example, if your phone is set to vibrate vibrate to switch to ring + vibrate . , tap
Pause or resume music, or skip to another song
Use the music player controls displayed at the top of the screen. You can also see: • • • The date and time Your next calendar event Missed calls or messages
Add tiles to the start screen
From the Start Screen, swipe left to view the apps menu. Touch and hold the application you want to add, and tap pin to start.
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Nokia Lumia 928: Basics
Move tiles on the start screen
To move, remove, or resize a tile, just tap and hold it, then arrange it however you’d like. For example, drag the tile to the desired position and lift your finger from the screen. Tap the tile to set it in place.
Customize your lock screen
Select Settings > lock screen You can select which apps show their status on your lock screen.
Change the lock screen wallpaper
1. Tap Settings > lock screen > Background. 1. Tap photo. 2. Tap change photo 3. Select a photo, and tap .
Resize tiles from the start screen.
From the start screen, touch and hold the tile you want to resize. Tap where the arrow appears to resize.
Remove tiles from the start screen
From the Start Screen, touch and hold the tile you want to remove. Tap to remove the tile.
Tip: You can adjust the photo by zooming in and out, or by sliding the photo up or down, and left or right before selecting .
Pin items to the start screen
You can pin just about anything you want to the start screen: apps, websites, map locations, pictures, songs, shortcuts, and even contacts. To pin something, simply press and hold it until a menu appears, and then tap pin to start.
Change the background in Photos and the live tile
1. From the Start Screen, swipe left, tap Photos, and tap choose background. >
Change your theme
You can change the colors, to match your taste and mood. On the start screen, swipe left and tap Background or Accent color. Settings > theme > and
2. Select a photo, adjust it to get the best possible fit, and select . You can also tap shuffle background to scroll through all your photos.
Personalize your ringtone and other tones
On the start screen, swipe left and tap ringtones+sounds. Settings >
Tip: You can save battery power if you use a darker background.
Select the type of ringtone or alert you want to change, and select the sound.
Set your phone to silent
When you switch silent mode on, all ringtones and alert tones are muted.
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Nokia Lumia 928: Basics On the start screen, swipe left and tap Settings > ringtones+sounds, and switch Ringer and Vibrate to Off 2. Shift key 3. Numbers and symbols key 4. Language key. Only available when more than one writing language has been selected. 5. Space key 6. Enter key 7. Backspace key
.
Once Vibrate is off, you can use the volume key to switch between ring and silent.
Create a safe, fun start screen for kids
You can let your kids use your phone without having to worry about them accidentally deleting your work mail, making online purchases, or doing anything else they shouldn’t. Put selected apps, games, and other favorites for kids to enjoy in their own start screen. 1. On the start screen, swipe left, and tap 2. Tap kid’s corner. 3. Choose which content your kids can use. You can also set a password to keep your kids from accessing your own start screen. Settings.
Go to your own start screen
Press the Power/Lock Key twice, and swipe up on your own lock screen. If you’ve set a password, type it in.
Go back to the kid’s start screen
From your own lock screen, swipe left, and on the kid’s lock screen, swipe up.
The keyboard layout can vary in different apps.
Switch between upper and lower case characters
Tap the key before inserting the character. To switch caps lock mode on, tap the key twice. To return to normal mode, tap the key again.
Switch the kid’s start screen off
From the start screen, swipe left, and tap > Off . Settings > kid’s corner
Write text Use the virtual keyboard
To open the virtual keyboard, select a text input field. You can use the virtual keyboard when holding your phone upright or on its side. 1. Character keys
Insert a number or a special character
Tap the numbers and symbols key. Some of the special character keys can bring up more symbols.
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Nokia Lumia 928: Basics
Tip: To quickly insert a number or a commonly used special character, tap the numbers and symbols key, and slide your finger to the character without lifting.
Search your phone and the web Bing search
No matter where you are on the phone, you can always search with Bing by pressing .
Add an accent to a character
Touch and hold the character, and select the accented character.
Just type whatever you’re looking for in the search box, then tap on the on-screen keyboard. Bing will show you not only the web results, but also local results (including maps, ratings, and directions) and images.
Delete a character
Tap the backspace key.
Move the cursor
Touch and hold the screen near the text, until a cursor is displayed. Without lifting your finger, drag the cursor to the desired location. To move the cursor to the next row or text input field, tap the enter key. The function of the enter key can change in different apps. For example, in the web address field of the web browser, it acts as the Go icon.
Tip: To see related search results, swipe left or right to local or images.
Use voice search
1. Press .
Add more writing languages
You can add several writing languages for your keyboard and switch between the languages when writing. On the start screen, swipe left and tap Settings > keyboard > add keyboards, and select the languages you want to write in.
2. Tap . 3. Say your search word, and select from the list of matches. Not all languages are supported.
Search inside an app
1. In an app, press . to begin the search,
Switch between the writing languages
Tap the language key.
Tip: To clear all the words that have been added to the suggestion list, on the start screen, swipe left and tap
board > advanced, and tap reset suggestions. Settings > key-
2. Enter a search word in the search field, tap and select from the list of matches. 3. Press to return to the list of matches.
Visual search with scan
1. Press .
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Nokia Lumia 928: Basics 2. Tap . 3. To scan text, QR codes, or barcodes, line up the box that appears on the screen over the code. Your phone is roaming and not on your home network. Silent mode is switched on. Airplane mode is switched on. Vibrate mode is switched on.
Tip: To translate or search for text on the web, select scan text.
Battery power level Battery saver mode is switched on. The battery is charging.
Status bar icons
The icons may vary depending on your region or network service provider. For a complete list of icons, see http://www.windowsphone. com/. Your phone is connected to an LTE network. Your phone is connected to a EVDO, TD-SCDMA, or UMTS network (network service).
Use your phone offline
In places where you do not want to make or receive calls, you may still access your music, videos, and offline games if you switch airplane mode on. On the start screen, swipe left and tap > On . Settings > airplane mode
1X
Your phone is connected to a 1X network (network service). An EDGE data connection (network service) is open. An HSDPA/HSUPA data connection (network service) is open. A Wi-Fi connection is available. A Wi-Fi connection is active. A Bluetooth device is connected to your phone. Your calls are forwarded to another number or your voice mailbox There is no SIM card in your phone. Your SIM card is locked.
When airplane mode is switched on, your connection to the mobile network is closed and all radio frequency signals between the phone and the mobile network are prevented. You need to manually set wireless, bluetooth, and NFC back to On to use them after selecting airplane mode. Switch the phone off when mobile phone use is not allowed or when it may cause interference or danger. Comply with the instructions and safety requirements given by, for example, an airline, and any applicable laws and regulations. Where allowed, you can connect to a Wi-Fi network to, for example, browse the internet or switch Bluetooth on in airplane mode.
Accessibility features
You can make it easier to use your phone by increasing text size and screen contrast, and turning on text to speech and the screen magni-
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Nokia Lumia 928: Basics fier. On the start screen, swipe left and tap Settings > ease of access.
Update your phone
By default, updates are downloaded to your phone automatically, depending on your data settings. 1. To check for available updates, on the start screen, swipe left and tap Settings > phone update > check for updates. 2. Tap the update, and then install. You can also turn off the automatic downloads.
Sync your phone with your computer
Do you have media on your PC that you want to listen to or watch on your phone? Use a USB cable to sync music and videos between your phone and PC. If you have a Windows 8 PC, plug your phone into your computer with the cable, and the Windows Phone app will install automatically. If you have a Windows 7 PC, plug your phone into your computer with the cable. A link will appear to install the Windows Phone app. If you have a Mac, get the Windows Phone app from the Mac App Store.
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Nokia Lumia 928: Make Calls
Make Calls
Call a contact
On the start screen, tap ber. > , then tap the contact and the num-
Note: The + character may not work in all regions. In this case, enter the international access code directly.
Call the last dialed number
In the call history, you can view incoming, outgoing, and missed calls. To call the last dialed number, on the start screen, tap Tap next to the name or phone number. .
Set Up Voice Mail
On the start Screen, tap Tap . . .
Dial * 86 and tap Call or This section covers how to: • call contacts • use your call log • check voicemail • make conference calls • silence calls
If you hear a greeting, tap # to interrupt, and follow the setup tutorial.
Access Voice Mail
From you phone, on the start Screen, tap Tap . . .
Dial * 86 and tap Call or
When you hear the greeting, tap # to interrupt, and follow the prompts. From any phone, dial your wireless number.
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Nokia Lumia 928: Make Calls When you hear the greeting, tap # to interrupt, and follow the prompts. Voice mailboxes not set up within 45 days will be canceled. Your voice mailbox is not password protected until you create a password by following the setup tutorial.
Visual voice mail
With Visual Voice Mail, you can view a list of messages without dialling into a mailbox, and listen and erase them at the touch of a button. To subscribe, tap and follow instructions on screen.
Make a conference call
Your phone supports conference calls between two or more people. The maximum number of participants varies by the network service provider. Conference calling is a network service. 1. Call the first participant. , and call the number. .
2. To add another participant, tap
3. When the new call is answered, to start the conference call, tap
Add a new participant to a conference call
To add another person after the conference call has started, tap .
End an active conference call
Tap end call.
Silence an incoming call
Press the volume key to silence an incoming call.
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Nokia Lumia 928: Bluetooth and NFC
Bluetooth and NFC
About Bluetooth connectivity
From the start screen, swipe left and tap tooth to On . Settings, and set Blue-
You can connect wirelessly to other compatible devices, such as phones, computers, headsets, and car kits. Since devices with Bluetooth wireless technology communicate using radio waves, they do not need to be in direct line-of-sight. However, they must be within 33 feet (10 meters) of each other, although the connection may be subject to interference from obstructions such as walls or from other electronic devices. Paired devices can connect to your phone when Bluetooth is switched on. Other devices can detect your phone only if the Bluetooth settings view is open. Do not pair with or accept connection requests from an unknown device. This helps to protect your phone from harmful content.
Connect to a wireless headset
With a wireless headset, you can answer a call even if your phone is not directly at hand, and you can have your hands free, for example, to continue working at your computer during a call. Wireless headsets are sold separately. This section covers: • • • Uses of Bluetooth and NFC technologies How to connect to a wireless headset and other accessories How to read NFC tags 1. 2. 3. 4. From the start screen, swipe left and tap Settings > Bluetooth. Switch Status to On . Make sure that the accessory you want to pair with is on. From the list, tap the device you would like to pair with. Depending on the device you’re pairing with, you may be asked to enter a passkey or to confirm matching passkeys. For details, see the user guide of the headset. Tap done.
5.
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Nokia Lumia 928: Bluetooth and NFC
About NFC
Near Field Communication (NFC) makes connecting easy and fun. You can pair your phone with NFC-enabled devices, such as a Bluetooth headset, without having to go deep into the phone menus. With NFC, you can: Connect to compatible Bluetooth accessories that support NFC, such as a headset or a wireless loudspeaker. Send things, such as contacts or your own pictures, to your friend’s phone with tap+send. The NFC area is on the back of your phone, near the camera. Tap other phones, accessories, tags, or readers with the NFC area. Before using NFC, make sure the screen and keys are unlocked.
Turn NFC on or off
From the start screen, swipe left and tap send. . 2. Switch NFC sharing to On 1. Settings > tap +
Connect to a Bluetooth accessory with NFC
Hands busy? Use a headset. Or why not listen to music using wireless speakers? You only need to tap the compatible accessory with your phone. Tap the NFC area of the accessory with the NFC area of your phone, and follow the instructions on the screen.
Disconnect the accessory
Tap the NFC area of the accessory again. For more information, see the accessory user guide.
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Nokia Lumia 928: People hub
People hub
About the People hub
You can save and organize your friends’ phone numbers, addresses, and other contact information in the People hub. You can also get in touch with your friends through social networking services. When you set up your email or Facebook account on your phone, your contacts are imported automatically into your People Hub. Social networking services are third party services and are not provided by Nokia. Check privacy settings of any social networking service you are using, since you may share information with a large groups of people. The terms of use of social networking services apply to sharing information on that service. Familiarize yourself with the terms of use and privacy practices of each service. Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs.
Create, edit, or delete a contact
You can save your friends’ phone numbers, addresses, and other information to the People hub. On the start screen, tap People, and swipe to all.
Add a new contact
The People’s hub section includes how to: • • • • manage contacts search for contacts use voice commands create groups 1. Tap > new contact. 2. If you have signed in to several accounts, tap the account to which you want the contact linked. 3. Tap each item (such as name, email, phone) and then enter the information. When finished, tap to save the new contact.
Edit a contact
1. Tap a contact and . 2. If a contact has several linked accounts, select one account.
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Nokia Lumia 928: People hub 3. Tap a contact detail, edit the fields, and tap . 3. Tap the phone number and 4. Tap .
Delete a contact
1. Tap the contact and > delete. 2. If a contact has several linked accounts, tap an account and delete. The contact is deleted both from your phone and, with some exceptions such as Facebook, Twitter and LinkedIn, from the online service where it’s stored.
, edit the phone number and phone number type. .
5. Edit other contact details, including the name, and tap
Search for a contact
Is the People hub overflowing? Rather than scrolling through your entire contacts list, you can search, or jump to a letter of the alphabet. You can also use a voice command to call or send a message to a contact. On the start screen, tap Tap People, and swipe to all.
Backing up your contacts
You can backup your contact data using Backup Assistant Plus. 1. From the start screen, swipe left, and tap Settings >Backup Assistant Plus. 2. Tap sync now to sync and backup your contacts immediately. 3. Tap settings to set the sync feature on or off.
, and start writing a name. The list filters as you write.
Jump to a letter of the alphabet
Tap any letter in the contacts list on the left, and in the alphabet menu, tap the first letter for the name you want. You jump directly to that point in your contacts list.
Save a number from a call or message
When you receive a call or message from a person whose phone number you have not yet saved, you can easily save the number in a new or existing contact list entry.
Reduce the number of visible contacts
Tap > settings > filter my contact list, and select or clear the appropriate check boxes.
Save a number from a received call
1. On the start screen, tap . . 2. In the call history list, tap a phone number and 3. Tap
Use a voice command
1. In any view, press and hold . 2. Say call or text, and the contact’s name. For more information on voice commands, see “Use voice commands” on page 13
, edit the phone number and phone number type. .
4. Edit other contact details, including the name, and tap
Save a number from a message
1. On the start screen, tap . 2. In the conversations list, tap a conversation.
Tip: Pin your most important contacts or contact groups to the start screen. Touch and hold a contact, then tap pin to Start.
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Nokia Lumia 928: People hub
Create, edit, or delete a contact group
When you have created contact groups, you can send a message to several people at the same time. For example, you can assign the members of your family to one group and reach them more easily with a single message. On the start screen, tap People, and swipe to together.
single contact card. On the start screen, tap People, and swipe to all.
Link two or more contacts
1. Tap the main contact you want to link to, and tap . 2. Tap choose a contact and the contact to be linked.
Add a new contact group
1. Tap > Group. .
Unlink a contact
1. Tap the main contact and tap . 2. Tap the contact to be unlinked and unlink.
2. Write a name for the group, and tap 3. Tap 1. and a contact, and tap .
Copy contacts from a SIM card to your phone
If you have contacts stored on your SIM card, you can copy them to your phone. You can add more details to contacts that are stored on your phone, such as alternative phone numbers, addresses, or a picture. On the start screen, tap Tap People.
Rename a group
Tap the group name. > rename, and enter the new name. . 2. Tap 3. Tap
Add a new contact
Tap and , and then a contact.
> settings > import SIM contacts.
Share your plans with your family and friends
Want to gather with people, but find it difficult to set a date and time convenient for everybody? You can invite others to chat, and privately share a calendar, photos, or notes. To use this feature, you need to sign in to your Microsoft account. To create a room for sharing, on the start screen, tap swipe to together. 1. Tap > Room. . People, and
Remove a contact
1. Touch and hold the group name. 2. Tap members and the contact, and then remove from group.
Delete a contact group
Tap the group and > delete.
Link contacts
Do you have contact information for the same person from different social networking services or mail accounts as separate contact entries? You can link multiple contacts so that their information is in a
2. Write a name for the room, and tap 3. To invite others to join, tap > Send.
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Nokia Lumia 928: People hub 4. To switch between a group chat, calendar, note, or photo album, swipe left or right. On the start screen, tap People, and swipe to what’s new.
Set up your social networking service accounts
The social networking services are third-party services and not provided by Nokia. Check the privacy settings of the social networking service you are using, as you may share information with a large group of people. The terms of use of the social networking service apply to sharing information on that service. Familiarize yourself with the terms of use and the privacy practices of that service. From the start screen, swipe left and tap Settings > email+accounts. 2. Tap add an account and the name of the service, and follow the displayed instructions. 1.
Post your status
If you feel like reaching out to your friends, let them know what’s on your mind. Post your status to the social networking services that you use. On the start screen, tap People, and swipe to all.
1. Tap your own contact card and post an update. 2. Write your message. 3. In the Post to field, check the box next to each account to post to, and tap 4. Tap . .
Tip: When you sign in to an account, contacts in the account are automatically imported.
Write on your friend’s wall
You can contact your friends by writing on their Facebook wall. 1. On the start screen, tap People, and swipe to all. 2. Tap a Facebook friend’s profile and write on wall. 3. Write your message, and tap .
Change your profile picture
On the start screen, tap People, and swipe to all. 1. Tap your own contact card and your picture. 2. Tap your picture again, and in the Photos hub, select a new picture. 3. Drag the picture around to adjust the cropping, and tap . To set where to update your picture, tap Post to, select or clear the check boxes, and tap 4. Tap . .
Comment on a friend’s status update
In Facebook, you can contact your friends by commenting on their status updates. 1. On the start screen, tap . . People, and swipe to what’s new.
2. On the post, tap
3. Write your comment, and tap
See your friends’ status updates
After you set up social networking services on your phone, you can follow your friends’ status updates in the People hub.
Upload a photo to a service
After you take a photo, upload it to the web so all your friends can see what you’re up to. You can also set up your phone to automatically up-
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Nokia Lumia 928: People hub load photos to social networking services.
Select photos
1. Browse your photo albums for the photo you want to share. 2. Tap and hold the photo, and tap share.... 3. Select a sharing method. You can send it in a text message or email, or upload it to social networking services.
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Nokia Lumia 928: Messaging
Messaging
On the start screen, tap
Messaging.
You can send and receive text messages, multimedia messages with photos, and instant messages (network service). Text, multimedia, and IM (instant messages) messages between you and a particular contact are arranged in conversations. If a contact is signed in to an IM service, you can send an instant message. If you have contact groups such as family or colleagues, you can send messages to a group. You can send text messages that are longer than the character limit for a single message. Longer messages are sent as two or more messages. Your network service provider may charge accordingly. Characters with accents, other marks, or some language options, take more space, limiting the number of characters that can be sent in a single message. Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs.
Send a message
With text and multimedia messages, you can quickly contact your friends and family. The messaging section includes how to: • • • send a message reply to a message view a conversation In a multimedia message, you can attach photos, videos, your location, voice notes, and contact information for another person. 1. On the start screen, tap . Messaging.
2. Tap
3. To add a recipient from your contacts list, tap , or start writing a name. You can also type in a phone number. 4. Tap the message box, and enter your message.
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Nokia Lumia 928: Messaging 5. To add an attachment, tap and the file. text, and tap .
6. To send the message, tap .. Sending a message with an attachment may be more expensive than sending a normal text message. For more information, contact your service provider If the item you insert in a multimedia message is too large for the network, the device may automatically reduce the size. Only compatible devices can receive and display multimedia messages. Messages may look different in different devices.
Send a message to a group of people
Need to send a message to a group of people? Create a group in the People hub, and you can reach them all with a single message or email. On the start screen, tap People.
Tap the group and text or send email, and write and send your message. For more information on how to create a group, see “Add a new contact group” on page 28.
Tip:
Chat with your friends
If you start writing a message, and switch to another app On the start screen, tap Messaging. before sending it, you can continue your message when you You need a Microsoft account to use instant messaging. return to Messaging. Tap > drafts. The draft message Before using IM, you must set up an IM service. Swipe left to online, is deleted when sent.
and follow the instructions shown on the phone.
Receive a delivery confirmation
You can set a delivery confirmation that your message was sent. 1. 1. 1. > settings. Tap Switch delivery confirmation to On .
1. Sign in to a chat service, if not signed in already. 2. In the People hub, tap the contact you want to chat with. You can also chat with a group of people. 3. Write your message, and tap .
Reply to a message
Tap the conversation containing the message. . 2. Tap the message field, enter your reply, and tap
View a conversation
You can see the messages you have sent to and received from a particular contact in a single conversation thread, and continue the conversation from that thread. The thread can contain text messages, multimedia messages, and instant messages. When you send a new message, it is added to the current conversation. If no conversation exists, a new conversation is started. When you open a received message from the start screen, the message opens in the conversation.
Forward a message
1. 2. 3. 4. Tap the conversation containing the message. Touch and hold the message, and tap forward. Select the recipients. Tap the message field, enter your message before the forwarded
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Nokia Lumia 928: Messaging On the start screen, tap Messaging and the conversation.
Delete a conversation
Tap threads, touch and hold the conversation, and tap delete.
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Nokia Lumia 928: Email
Email
About email
You can use your phone to read and reply to email when you are on the go. You can also combine mailboxes, so you can see all your email in a unified inbox. Emails are organized into conversations.
Add a mailbox
You can add several mailboxes to your phone. From the start screen, swipe left and tap email+accounts. 2. Enter your username and password. 3. Tap sign in. Settings >
1. Tap add an account and the name of the account.
Delete a mailbox
Touch and hold the mailbox, and tap delete.
View several mailboxes in a unified inbox
If you have more than one email account, you can choose which inboxes you want to link together in a unified inbox. The unified inbox lets you see all your email at a glance. The Email section covers how to: • • • add mailboxes access email linking email accounts
Link inboxes
1. On the start screen, tap a mailbox. > link inboxes. 2. Tap 3. In the other inboxes list, select the inboxes you want to link to the first one. The new unified inbox is pinned to the start screen.
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Nokia Lumia 928: Email
Tip: To rename the inbox, tap rename linked inbox, enter a new name, and tap .
To reply to the sender only, tap reply. To reply to the sender and all other recipients, tap reply all.
Forward email
Open the mail and tap >forward.
Unlink inboxes
1. On the start screen, tap a unified inbox. > linked inboxes. 2. Tap 3. In the inbox list, tap the inboxes you want to unlink and then unlink.
Delete email
Open the email, and tap . To delete multiple emails at the same time, tap to the left of an email. Check the boxes that appear on the left and tap To delete one email at a time, open the email, and tap
Read received email
You can use your phone to read and reply to email. On the start screen, tap a mailbox. In your mailbox, tap the email. Unread mail is marked in a different colour.
Tip: If an email contains a web address, to open the address in the phone web browser, tap the address.
Tip: To zoom in or out, place two fingers on the screen, and slide them apart or together.
Send email
You can use your phone to write and send email, and attach files to your email. On the start screen, tap a mailbox. 1. Tap . in the To: field.
Open or save an attachment
With the mail open, tap the attachment, such as a photo, and it downloads to your phone. To save an attachment, tap the attachment again, then tap save to phone. Not all file formats can be saved. >
2. To add a recipient from People, tap 3. Write a subject in the Subject: field. 4. Write your email. 5. To attach a file, tap .
Reply to email
Tap .
6. To send the email, tap . If you have a linked inbox, you will be asked to choose the account where you want to send it from.
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Nokia Lumia 928: Camera
Camera
Note: Before using the camera, remove the protective tape from the lens.
Take a photo
To open the camera, press and hold the Camera Key. To zoom in and out, place two fingers on the screen, and slide your fingers together or apart. To focus, press the camera key halfway down. The focus is locked when the white rectangle stops blinking. To take the photo, press the Camera Key. To view the photo you just took, swipe right. Photos are saved to the camera roll in the Photos hub.
Take a photo without using the Camera Key
1. From the start screen, swipe left, and tap Settings. 2. Swipe to applications, and tap photos+camera > Tap screen to take pictures and videos.
The Camera section includes how to: • • • • • • • • • take a photo view photos take close-ups take night-time photos increase the sharpness of photos record videos send a photo copy photos to your PC download lenses
Take a close-up
Tap > photo settings... > Scenes > Close-up.
Take photos in the dark
Want to take better photos even in dim light? Use the night mode. Tap > photo settings... > Scenes > Night or Night Portrait.
Take a photo of a moving object
To capture the action with your phone, use the sports mode to take a sharper photo of moving people.
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Nokia Lumia 928: Camera Tap > photo settings... > Scenes > Sports. 1. Tap To open the camera, press and hold the camera key. > Find lenses, and follow the instructions.
Take a photo in bright light
To take better photos when there’s bright light coming from behind your subject, use the backlight mode. Tap > photo settings... > Scenes > Backlight.
Camera tips
Here are some tips to help you get the most out of your phone camera. • • Use both hands to keep the camera steady. After about a minute of inactivity, battery saving mode switches on. To use the camera again, press the Power Key, and drag the lock screen up. To switch between taking photos and videos, tap or .
Take a self portrait
To take a self-portrait easily, use the front camera of your phone. Tap .
• • • >
Tip: You can also take a photo when you write a message or email. Tap .
To switch between front facing camera and rear camera, tap . Keep a safe distance when using the flash. Do not use the flash on people or animals at close range. Do not cover the flash while taking a photo.
Share a photo
To open the camera, press and hold the Camera Key. 1. Take a photo. 2. Swipe right, touch and hold the photo, and tap share.... 3. Select the sharing service, enter a caption if you like, and tap .
Photo settings
You can adjust the following photo settings: • • • • • • Scenes: Auto (default)/Close-up/Night/Night Portrait/Sports/Backlight ISO: Auto (default)/100/200/400/800 Exposure Value: 0 (default), 1/3 steps between -2 and 2 White Balance: Auto (default)/Cloudy/Daylight/Fluorescent/Incandescent Aspect Ratio: 16:9 (default)/4.3 Focus Assist Light: On (default)/Off
Record a video
Besides taking photos with your phone, you can also capture special moments as videos. To open, press and hold the Camera Key. 1. To switch from image mode to video mode, tap . 2. To start recording, press the Camera Key. The timer starts to run. 3. To stop recording, press the Camera Key. The timer stops. To view the video, swipe right. The video is automatically saved to the camera roll in the Photos hub.
Download lenses
Would you like to make your camera even better and find new fun ways to take great photos? Download Nokia Lenses apps from Store.
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Nokia Lumia 928: Camera
Video settings
You can adjust the following video settings: • • • White Balance: Auto (default)/Cloudy/Daylight/Fluorescent/Incandescent Continuous Focus: On (default)/Off Video Mode: Standard Quality 720p (default)/High Quality1080p
Tip: To quickly zoom in or zoom back out, tap the photo twice.
View the available options
Touch and hold a photo. Photos can be sent to you in an email or multimedia message. To view these photos later, save them to the Photos hub.
Share your video
To open the camera, press and hold the Camera Key. 1. Record a video. 2. Swipe right, touch and hold the video, and tap share.... 3. Select the sharing service, enter a caption if you like, and tap Not all sharing services support all file formats or videos recorded in high quality. .
Save a photo to the Photos hub
In an email or multimedia message, tap the photo and save to phone. You can view saved photos in the Photos hub. Tap albums > Saved Pictures.
Mark a photo as a favorite
Would you like to find your best shots quickly and easily? Mark them as favorites, and you can see them all in the favorites view in the Photos hub. On the start screen, tap Photos. 1. Tap albums, and browse to a photo. 2. Touch and hold the photo, and tap add to favorites.
Your photos and videos
The photos you have taken or videos you have recorded with your phone are saved to the Photos hub, where you can browse and view them. To manage your media files more effectively, mark your favorites, or organize them into albums.
Browse and view photos
On the start screen, tap Photos > camera roll. Tap a photo to view it. To view the next photo, swipe left. To view the previous photo, swipe right.
Tip: You can also mark a photo as a favorite right after taking it. Just swipe right, touch and hold the photo, and tap add to favorites.
Zoom in or out
Place two fingers on the screen, and slide your fingers together or apart.
View your favorites
On the start screen, tap Photos, and swipe to favorites.
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Nokia Lumia 928: Camera
Upload photos and videos to the web
Want to upload your photos and videos to a social networking service for your friends and family to see? On the start screen, tap Photos. 1. Select a photo or video to upload. 2. Touch and hold the photo or video, tap share... and the service. 3. Enter a caption if you like, and tap .
Change the background in the Photos hub
Set a favorite photo as the background of the Photos hub. On the start screen, tap Photos. 1. Tap > choose background. .
2. Tap the photo and
Tip: You can also set your phone to periodically change the photo automatically. Tap > shuffle background.
Copy your photos and videos to your PC
1. Use a compatible USB data cable to connect your phone to a compatible computer. 2. On your computer, open the Windows phone app. For more information, go to www.WindowsPhone.com.
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Nokia Lumia 928: Internet
Internet
Define how your phone connects to the internet
Does your network service provider charge you a fixed fee for data transfer, or on a pay as you use basis? To use the optimal connection method, change the Wi-Fi and mobile data settings. From the start screen, swipe left and tap Settings.
About Wi-Fi connections
Connecting to a Wi-Fi network is a handy way of accessing the internet. When out and about, you can connect to Wi-Fi networks in public places, such as a library or internet café. From the start screen, swipe left and tap Settings > WiFi.
Note: Using Wi-Fi may be restricted in some countries. For example, in the USA and Canada, you are only allowed to use 5.15 -5.25 GHz Wi-Fi indoors. For more information, contact your local authorities.
Connect to a Wi-Fi network
The Internet section covers how to: • • • • • • • • Set up Wi-Fi Browse the web Set up bookmarks Empty the cache Switch to cellular data connection Edit an internet access point Add a multimedia message access point Close all network connections 1. Tap Wi-Fi and switch Wi-Fi networking to On . 2. Select the desired connection. Using a Wi-Fi connection is generally faster and less expensive than using a cellular data connection.
Tip: Your phone periodically checks for and notifies of available connections. The notification appears briefly at the top of the screen. To manage your Wi-Fi connections, tap the notification.
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Nokia Lumia 928: Internet
Connect to a hidden Wi-Fi
1. Make sure WiFi networking is switched to On . 2. Tap advanced > . 3. Enter the network name, and tap add.
Close all network connections
From the start screen, swipe left and tap mode. 2. Switch Status to On . 1. Settings > airplane
Use a cellular data connection when roaming
1. From the start screen, swipe left and tap Settings > cellular. 2. Tap Data connection, and on. 3. Tap Data roaming options > roam. Data roaming means using your phone to receive data over networks that your network service provider doesn’t own or operate. Connecting to the internet when roaming, especially when abroad, can raise data costs substantially. Mobile data access points are usually sent to you by your network service provider. You can manually add access points.
Share your mobile data connection
Want to use the internet on your laptop but don’t have access? You can make your phone the hotspot for your laptop or other devices. A Wi-Fi connection is then created. 1. Swipe left, and tap Settings > internet sharing. 2. Switch Sharing to On . 3. To change the name of your connection, tap setup > broadcast name, and write a name.
Close a network connection
If an application in the background is using an internet connection, you can close the connection without closing the application. From the start screen, swipe left and tap Settings.
Close all Wi-Fi connections
1. From the start screen, swipe left and tap 2. Switch WiFi networking to Off . Settings > WiFi.
Close all cellular data connections
1. From the start screen, swipe left and tap 2. Tap Data connection, and tap off. 3. Tap Data roaming options > don’t roam. Settings > cellular.
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Nokia Lumia 928: Internet
Tip: You can also type in a password for the connection.
4. Tap the connection on the other device. The other device uses data from your data plan, which may result in data traffic costs. For information on availability and costs, contact your network service provider.
Tip: To quickly zoom in on a section of a web page, double-tap the screen. To zoom out, double-tap the screen again.
You can open up to six browser tabs at the same time and switch between them.
About the web browser
On the homescreen, tap . Catch up on the news, and visit your favorite websites. You can use Internet Explorer 10 Mobile in your phone to view web pages on the internet. To browse the web, you must be connected to the internet.
Open a new tab
Tap > tabs > .
Switch between tabs
Tap > tabs, and tap a tab.
Close a tab
Tap > tabs > .
Tip: If you do not have a flat-rate data plan from your network service provider, to save data costs in your phone bill, you can use a Wi-Fi network to connect to the internet.
Send a web link
Tap > share page, and select a method of sending a web link, such as messaging, email, or a social network.
Empty the cache
A cache is a memory location that is used to store data temporarily. If you have, or have tried to, access confidential information or a secure service requiring passwords, clear the cache after each use. Tap > settings > delete history.
Go to a website
Tap the address bar, enter a web address, and tap .
Search the internet
Tap the address bar, enter a search word, and tap .
Delete an individual item in your browsing history
Tap . > recent > , check the item you want to delete, and tap
Zoom in or out
Place two fingers on the screen, and slide your fingers apart or together.
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Nokia Lumia 928: Internet
Add a website to your favorites
If you visit the same websites all the time, add them to your favorites, so you can easily access them. On the homescreen, tap While browsing, tap . > add to favorites, and then .
Data Sense
Use Data Sense to set limits and keep track of your cellular data usage. From the start screen, swipe left and select Data Sense, and then yes to set it up. 2. Under set limit, tap Limit type > One time, Monthly, or Unlimited. 3. If you select Monthly, select the Monthly reset date and choose a day of the month. Enter a Monthly data limit, select the type 1. of Units (MB or GB), and tap . 4. If you select One time, enter a value in Days until data expires, enter a balance in Available data, enter the type of Units, and select . 5. To change values, dates, or types of limits, tap > set limit, and make changes. You can also select the option Restrict background data when I’m near my limit for additional limitations
Go to a favorite website
Tap > favorites, and a website.
Tip: You can also pin your favorite websites to the start screen. While browsing the website, tap > pin to start.
Other available browser settings
Tap • • >Settings. Website preference: Switch browser view between mobile version and desktop version. Use address bar button for: Switch available feature on address bar to showing favorite list, to stop or refresh browser, or to switch between tabs. Advanced settings: Adjust privacy settings such as location access, and cookies.
•
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Nokia Lumia 928: Maps and Navigation
Maps and Navigation
Positioning and location services About positioning methods
Your phone shows your location on the map using GPS, A-GPS, Wi-Fi, or network (Cell ID) based positioning. A-GPS and other enhancements to GPS may require transferring small amounts of data over the cellular network. If you want to avoid data costs, for example when travelling, you can switch the mobile data connection off in your phone settings. Wi-Fi positioning improves positioning accuracy when satellite signals are not available, especially when you are indoors or between tall buildings. If you’re in a place where the use of Wi-Fi is restricted, you can switch Wi-Fi off in your phone settings. Depending on the available positioning methods, the accuracy of positioning may vary from a few meters to several kilometers. The availability, accuracy and completeness of the location information depend on, for example, your location, surroundings, and third party sources, and may be limited. Location information may not be available, for example, inside buildings or underground. For privacy information related to positioning methods, see the Nokia Privacy Policy.
Switch location services on
This sections explains how to: • • • use location services use HERE maps save favorite locations Find out where you are using Maps, and save your location to the photos you take – let apps use your location information to offer you a wider variety of services. 1. From the start screen, swipe left, and tap Settings. On.
2. Tap location, and switch Location services to
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Nokia Lumia 928: Maps and Navigation
HERE Maps
HERE Maps shows you what is nearby, and directs you where you want to go. You can: • • • • Find cities, streets, and services Find your way with turn-by-turn directions Share your location Save your favorite places to your phone as favorites, and pin places to the start screen for quick access • Sync your favorites with maps.nokia.com • Write a review for a place, or take a photo and upload it for everyone to see, either on their phone or at the HERE Maps website Some services may not be available in all countries, and may be provided only in selected languages. The services may be network dependent. For more information, contact your network service provider. Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs. Contents of digital maps may sometimes be inaccurate and incomplete. Never rely solely on the content or the service for essential communications, such as in emergencies. Some content is generated by third parties and not Nokia. The content may be inaccurate and is subject to availability.
1.
From the start screen, swipe left, and tap
HERE Maps.
shows where you are. If HERE Maps can’t find your location, shows your last known location. If accurate positioning is not possible, a green halo around the location icon shows the general area you might be in. In densely populated areas, the accuracy of the estimate is better, and the green halo is not as wide. 2. To see your current or last known location, tap Map coverage varies by country and region. .
Browse the map
Drag the map with your finger. By default, the map is oriented north.
Zoom in or out
Place two fingers on the map, and slide your fingers apart to zoom in or together to zoom out.
Tip: To add zoom controls to the map view, tap and switch Zoom controls to On . > settings,
Find a location
HERE Maps helps you find specific locations and businesses. You must be online to search for places and locations. 1. From the start screen, swipe left, and tap HERE Maps.
Important: If you do a factory reset, HERE Maps is removed and must be downloaded again.
See where you are on a map
If you need to get your bearings, check where you are on a map. You can also explore different cities and countries.
, and write search words, such as a street address or place 2. Tap name, in the search box. 3. Select an item from the list of proposed matches. The location is shown on the map.
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Nokia Lumia 928: Maps and Navigation
Tip: Want to see more information about a place? The place details view contains general information, photos, reviews, links to guides, and suggestions for nearby places. When the location is shown on the map, to see the place details view, tap the information bubble.
If no search results are found, check the spelling of your search words.
1.
From the start screen, swipe left, and tap
HERE Maps.
> directions. 2. Tap 3. If you don’t want the start point to be your current location, tap from, and search for a starting point. 4. Tap to, and search for a destination. The route is shown on the map, along with an estimation of how long it takes to get there. Tap to see the detailed directions.
Discover nearby places
Looking for a new restaurant, hotel, or store? HERE Maps suggests nearby places for you. From the start screen, swipe left, and tap 1. HERE Maps.
Tip: To get directions to a place, you can also tap the place on the map, or tap and hold a point on the map, and tap the information bubble. Tap directions to here or directions from here. Tip: You can also pin a place to the start screen for easy access. When the place is shown on the map, tap the information bubble and .
Tap to find suggested places nearest to you, or browse to a point on the map.
. 2. Tap You can see all types of suggested places on the map. 3. To find certain types of nearby places, tap , swipe to explore, and tap a category tile. The nearby places in the category are shown on the map.
Switch between walking, driving, and public transport
In the detailed directions view, tap , , or . Public transport routes are shown if a valid connection is found between your location and your destination. Public transport directions are available for selected regions around the world.
Tip: Tap and hold a category tile to pin it to the start screen. This way you can quickly discover new places wherever you are.
Get directions to a place
You can get directions for walking, driving, or using public transportation using your current location or any other place as a starting point.
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Nokia Lumia 928: Maps and Navigation
Tip: Use turn-by-turn walk navigation to help you navigate to your destination on foot. Tap , and at the top of the view, tap start navigation. To switch between your location, next turn, and route overview, swipe left or right.
world around you? With Local Scout, you can check for nearby restaurants and bars, events and attractions, and shops. Local Scout service is available in the United States, Australia, France, Canada, and the United Kingdom. 1. From the start screen, swipe left, and tap Local Scout. 2. Swipe to a category. For example, to see restaurants and bars, swipe to eat+drink. To sort or filter the results, select the link below the category title.
Download and update maps
Save new maps to your phone before a journey, so you can browse the maps without an internet connection when traveling. From the start screen, swipe left, and tap 1. HERE Maps.
Share the address of a place or event
Tap the item on the list, and tap .
To download and update maps, switch Wi-Fi networking on. > download To download new maps to your phone, tap maps > download new maps. 2. To update existing maps on your phone, tap update current maps.
HERE City Lens
Discover places and interesting things to do nearby you with HERE City Lens. The service is free of charge. You can: • • • Find places of interest Search for specific places such as restaurants or shops Get contact information and walking or driving directions to the places that interest you • Share places with your friends Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs. Some services may not be available in all countries, and may be provided only in selected languages.
Delete a map
Tap > download maps > download new maps. Tap and hold the map, and tap delete.
Change the look of the map
View the map in different modes, to highlight certain details and to help you find your way more easily. 1. From the start screen, swipe left, and tap HERE Maps.
2. Tap , and select a map view, for example, satellite. The available options and features may vary by region. The unavailable options are dimmed.
Find places
Never miss an interesting place again. You can see what’s around you through your camera viewfinder. 1. From the start screen, swipe left, and tap HERE City Lens. 2. Tap a category such as hotels or shopping.
Check nearby events and places with Local Scout
Want to see what’s going on in a given neighborhood, and explore the
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Nokia Lumia 928: Maps and Navigation
Show places on your surroundings
Hold your phone in landscape mode, and pan around you as if taking a photo. The radar in the top right corner helps you quickly see where there are places near you.
Tip: If there are many places in the same location, to view them, tap .
View places in a list
Hold your phone in portrait mode.
Search for a place
In the main view, tap , and write your search word. Your searches are saved for future use.
Get contact information and directions to a place
Found a nice restaurant? Get directions to the place, and call them right away to make a reservation. If you’re meeting friends, it’s easy to send the information to them. From the start screen, swipe left, and tap HERE City Lens and a place. To call the place, tap phone. To get walking or driving directions, tap get directions. To send the contact information to a friend, tap method to send the information. and choose a
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Nokia Lumia 928: Entertainment
Entertainment
Music + Videos
You can use your phone to watch videos and listen to music and podcasts while on the move.
Play music, podcasts, and videos
1. 2. 3. 4. From the start screen, swipe left and tap Music+Videos. Tap music, videos, or podcasts. To browse by category, swipe left or right. Tap the song, podcast, or video you want to play.
Tip: You can improve the quality of the sound by changing the equalizer settings. From the start screen, swipe left, and tap Settings > audio.
Pause and resume playback
To pause playback, tap ; to resume, tap .
Fast-forward or rewind
Tap and hold The Entertainment section includes: • • • • how to watch videos and listen to music shopping at the Store downloading games writing reviews or .
Tip: To play songs and videos in a random order, tap .
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Nokia Lumia 928: Entertainment
About Nokia Music
With Nokia Music on Windows phone, you can download songs on your phone and compatible computer. From the start screen, swipe left, and tap Nokia Music.
loaded as part of an album. 4. If asked, sign in to your Nokia account. 5. Select a payment method. Songs are saved to your phone and automatically added to your music collection. If you run out of battery during download, the downloaded data may be lost.
For more information, go to music.nokia.com. You may need a Nokia account to use some Nokia Music features. To create a Nokia account or edit your account details, on the start screen swipe left, and tap Settings > Nokia account. This service is not available in all countries or regions.
Listen to Mix radio
The easiest way to check out new artists and songs in different genres is to stream music from Mix radio. You can stream hand-picked mixes from different artists and genres and save them on your phone to listen to offline. From the start screen, swipe left, and tap Nokia Music > mix radio. 2. Select what kind of music you want to listen to. You can listen to music while using your phone, except when making or receiving a call, or using voice commands. 1. Use the volume keys to control playback and to skil to the next song.
Tip: Where available, use a Wi-Fi connection to download and stream music from Nokia Music.
All intellectual property and other rights in and to the songs belong and are expressly reserved to third party licensors, such as the relevant record label or artist, author, composer, or publisher. You will only be entitled to use music downloaded from Nokia Music in accordance with the restrictions on use that apply to that particular piece of music as set out under ‘Rights’ on the product pages of Nokia Music. Music that you purchased from other sources must be used in accordance with the terms of such purchase. You are responsible for your compliance with the applicable intellectual property and other rights in the music you use. Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs.
Tip:
Tap and hold the mix to make it available offline. You can only have a limited number of mixes offline at a time.
Skip to the next song
1. Tap skip. . There may be some limitation on how many songs you can
Download music from Nokia Music
1. From the start screen, swipe left, and tap Nokia Music 2. Browse to the song or album you want to download. 3. Tap the price of the song or album. Some songs can only be down-
Tip:
To buy the current song, tap .
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Nokia Lumia 928: Entertainment
Sync music and videos between your phone and PC
Do you have media on your PC that you want to listen to or watch on your phone? Use a USB cable to sync music and videos between your phone and PC. If you are using a Mac or an older version of Windows, you may need to install Windows Phone App to connect your phone to your computer. For more information, go to www.windowsphone.com. 1. Connect your phone to a compatible computer with a USB cable. 2. In your computer’s file manager, such as Windows Explorer or Finder, drag and drop your songs and videos to your phone.
Tip: You can search and download content directly on your phone, or browse the Store on your computer and send links to your phone in a text message.
Some items are free of charge; others can be paid for with a credit card or charged to your phone bill. The availability of payment methods depends on your country of residence and your network service provider.
Browse or search the Store
Check out the latest and most downloaded apps or games, and items recommended for you and your phone. You can browse different categories, or search for specific apps or games. From the start screen, swipe left and tap Store.
Shop at the Windows Phone Store
From the start screen, swipe left and tap Store.
Do you want to personalize your phone with more applications? Or download games, also free of charge? Browse the Store to find the latest content that is designed specifically for your phone. You can download: • apps • games • music • podcasts The selection of items available for download depends on your region. The Store is not available in all areas. You can also find content relevant to your tastes and location, and share recommendations with friends. To download from the Store, you need to sign in to your phone with your Microsoft account. When you sign in, you are offered content compatible with your phone.
View top, new, or featured items, or browse categories
Tap applications or games, and swipe left or right.
Search the Store
Tap . When you view an item, related items are also displayed.
Tip: To see what others have to say about an item, tap the item. You can also see a description, the price, and the size of the download. Tip: Did you find something in the Store that you know your
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Nokia Lumia 928: Entertainment
friends would be interested in? You can send them a link by tapping the item and share.
While an item is downloading, you can continue to browse for other content and add items to your download list. From the start screen, swipe left and tap .
Download a game, application, or other item
Download free games, apps, or videos, or buy more content for your phone. From the Store, you can find content designed specifically for your phone. From the start screen, swipe left and tap 1. 2. 3. 4. Store.
The download notification at the bottom of the main view indicates the number of items being downloaded. To view your download list, tap the notification. One item is downloaded at a time, and pending items are shown in your download list.
Make sure your battery is fully charged before starting a download. Tap the item. If the item has a price, tap buy. If the item is free, tap install. If you’re not signed in to your Microsoft account, sign in now. By default, purchases are added to your phone bill, if available. To pay with your credit card, on the Confirm purchase screen, tap Change payment method > Add a credit card. 5. Follow the instructions shown on the phone. 6. When the download is complete, you can open or view the item, or continue browsing for more content. The content type determines where the item is stored in your phone: music, videos, and podcasts can be found in the Music+Videos hub, games can be found in the Games hub, and apps can be found in the apps menu. If you run out of battery during download, the downloaded data may be lost.
Tip: If you need to, for example, temporarily close your Wi-Fi connection, tap and hold the downloading item, and tap pause. To resume downloading, tap resume. Pause pending items individually.
If a download fails, you can re-download the item.
Write a review for an app
Do you want to share your opinion on an app with other Store users? Review and rate the app. You can post one review per app that you download. 1. In the apps menu, tap and hold the app, and tap rate and review. 2. Write your review, and rate the app.
Tip: Use a Wi-Fi connection to download larger files, such as games, apps, or videos.
For more information on an item, contact the publisher of the item.
Tip: You can rate and review your games in the same way. Tap Games.
Pin an app to the start screen
In the apps menu, tap and hold the app you want to pin, and tap pin to
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Nokia Lumia 928: Entertainment start. • • Update an app • To see if there is an update available for your app, from the start screen, • swipe left and tap Store. Available updates are shown on the bottom left of your screen. To update an app, tap update and then the app. Text, multimedia, and mail messages Contact entries and details Apps Music, photos, or videos
SkyDrive
Store your stuff in the clouds. You don’t need to worry about freeing memory for your favorites or new apps.
Tip: To update all apps, tap update all.
SkyDrive is cloud storage for all your documents and photos, and the place to back up your phone, so you can always restore it if need be. You can also set it to back up your stuff automatically, so when you take a photo or a video, it’s copied to your cloud album. With SkyDrive, you can access your photos, documents, and more from your phone, tablet, or computer. Depending on the app, you can even continue working on a document right from where you left it earlier.
Delete an app from your phone
You can remove installed apps that you no longer want to keep or use, to increase the amount of available memory. 1. From the start screen, swipe left to the apps menu. 2. Tap and hold the app, and tap uninstall. You may not be able to remove some apps. If you remove an app, you may be able to reinstall without buying again, as long as the app is available in the Store. If an installed app depends on a removed app, the installed app may stop working. For details, see the user guidance of the installed app.
Tip: To make backing up your files even easier, you can download the SkyDrive app from the Store.
Memory and storage
Learn how to manage your photos, apps and other stuff on your phone.
Check and increase available memory on your phone
From the start screen, swipe left, and tap age. Settings > phone stor-
To check the details of your phone memory, tap phone. If you’re running out of space, first check for things you no longer need:
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Nokia Lumia 928: Clock, calendar, and calculator
Clock, Calendar, and Calculator
Set an alarm
You can use your phone as an alarm clock. 1. From the start screen, swipe left and tap . . Alarms.
2. Tap
3. Fill in the fields, and tap
For the alarm to sound, your phone must be switched on, and the phone volume needs to be loud enough.
Temporarily switch an alarm off
Switch the alarm to Off .
Snooze an alarm
When the alarm sounds, tap snooze. This pauses the alarm for a predefined length of time.
Set the time and date
Swipe left and select automatically to Off 2. Edit the time and date. 1. Settings > date+time, and switch Set .
Update the time and date automatically
This sections explains how to: • • • use the clock as an alarm create calendar entries make a to-do list You can set your phone to update the time, date, and time zone automatically. From the start screen, swipe left, and tap Switch Set automatically to On . Settings > date+time.
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Nokia Lumia 928: Clock, calendar, and calculator
Tip: Do you want to update the time, date, and time zone manually when travelling abroad? Make sure Set automatically is , and tap Time zone and a location. switched to Off
Use multiple calendars
When you set up mail accounts on your phone, you can see the calendars from all your services in one place. From the start screen, swipe left and tap Calendar.
Add an appointment
From the start screen, swipe left, and tap Calendar.
Show or hide a calendar
Tap Off . > settings, and switch the calendar to On or
1. Swipe to day or agenda, and tap . 2. Fill in the fields. 3. To add a reminder, tap more details > Reminder. 4. Tap .
When a calendar is hidden, the calendar events and reminders are not displayed in different calendar views.
Tip: You can change the color for each calendar. Tap > settings, and select the current color and then the new color.
Edit or delete an appointment
Tap and hold the appointment, and tap > edit or delete.
View your schedule
You can browse your calendar events in different views. From the start screen, swipe left, and tap Calendar.
Add a task to your to-do list
Do you have important tasks to handle at work, library books to return, or maybe an event you want to attend? You can add tasks (to-dos) to your calendar. If you have a particular deadline, set a reminder. From the start screen, swipe left and tap to-do. Calendar, and swipe to
To switch between the calendar views, swipe left or right.
View a whole month
In the day or agenda view, tap . To go to the next or previous month, use a short swiping motion up or down on the calendar. To jump to a specific month, tap the month at the top of the screen.
1. Tap , and fill in the fields. 2. To add a reminder, switch Reminder to On 3. Tap .
.
View a specific day
In the day or agenda view, tap and the day.
Mark a task as completed
Tap and hold the task, and tap complete.
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Nokia Lumia 928: Clock, calendar, and calculator
Edit or delete a task
Tap and hold the task, and tap edit or delete.
Use the calculator
From the start screen, swipe left, and tap Calculator. To use the basic calculator, hold your phone upright. To use the scientific calculator, turn your phone on its side. This feature is designed for personal use and its accuracy may be limited.
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Nokia Lumia 928: Office
Office
About Microsoft Office Mobile
From the start screen, swipe left, and tap Office. Microsoft Office is your office away from the office. Wherever you are, you can create and edit Word documents and Excel workbooks, open and view PowerPoint slideshows, create notes with OneNote, and share documents with SharePoint. Microsoft Office Mobile consists of the following: • • • • Microsoft Word Mobile Microsoft Excel Mobile Microsoft PowerPoint Mobile Microsoft SharePoint Workspace Mobile
Read Microsoft Office documents
In the Office hub, you can view Microsoft Office documents, such as Word documents, Excel workbooks, or PowerPoint presentations. From the start screen, swipe left, and tap Word, Excel, or PowerPoint file. Office, and select a
Create and edit a Word document
Polish your documents on the road with Microsoft Word Mobile. You can create new documents, edit existing ones, and share your work on a Sharepoint site. From the start screen, swipe left, and tap Office.
The Office section covers how to: • • • use Microsoft Office Mobile create and edit Office documents use the calculator
Create a new document
1. Tap . 2. Select a blank Word file or a template. 3. Write your text. 4. To save your document, tap > save.
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Nokia Lumia 928: Office 5. Give your document a name and select the saving locations, and tap save. soft Excel Mobile, you can create new workbooks, edit existing ones, and share your work on a Sharepoint site. From the start screen, swipe left, and tap documents. . > save. Office, and swipe to
Edit a document
1. Select the Word file. 2. To edit the text, tap
Create a new workbook
1. Tap . 2. Select a blank Excel file or a template. 3. Tap a cell, and enter values or text. > save. 4. To save your workbook, tap 5. Give your document a name and select the saving locations, and tap save.
3. To save your document, tap
Change the text format and color
1. Tap . 2. Tap a word. To select several words, drag the arrows at each end to expand the selection. 3. Tap , and select the formatting you want to use.
Add a comment
Tap >
Edit a workbook
1. Tap the Excel file. and a worksheet. > save. 2. To move to another worksheet, tap 3. To save your workbook, tap
.
Search for text in a document
Tap the Word file and .
Apply a filter to cells
Tap > apply filter.
Send a document in a mail
Tap the Word file and > share....
Change the cell and text format
Tap > format cell....
Tip: To access an important document quickly, you can pin it to the start screen. In the Office hub, tap and hold the document, and tap pin to start.
Find data from a workbook
Tap the Excel file and .
Send a workbook in a mail
Tap the Excel file and > share....
Create and edit an Excel workbook
No need to travel to the office to check the latest figures. With Micro-
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Nokia Lumia 928: Office
View and edit a PowerPoint presentation
Add the finishing touches to your presentation en route to your meeting, with Microsoft PowerPoint Mobile. From the start screen, swipe left, and tap documents. Office, and swipe to
1. Tap a PowerPoint file. 2. To browse between slides, swipe left or right. 3. To go to a specific slide, tap 4. To edit a slide, tap . > save. and the name of the slide.
5. To save your presentation, tap
Send a presentation in a mail
Tap the PowerPoint file and > share....
Tip: If your company has apps or certificates that help you connect you to your business, you can add a company account to your phone. On the start screen, swipe left, and tap
Settings > company apps.
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Nokia Lumia 928: Safety and Warranty
Safety and Warranty
The Safety and Warranty section covers: • • • • • • • • • • Support Taking care of your device Digital Rights Management Batteries and chargers Additional safety information Certification information FDA messages Warranty information Privacy Policy Declaration of Conformity
Help and support
When you want to learn more about how to use your product or you are unsure how your phone should function, go to www.nokia.com/support. If your phone isn’t responding, do the following: • Make sure that the battery is charged and/or the charging cable is plugged in. • Press and hold the volume down key and power key at the same time until the phone vibrates. The phone restarts. • Update your phone software. • Reset your phone. This restores the factory settings, and erases all your personal content, including apps you’ve purchased and downloaded. On the start screen, swipe left, and tap Settings > about > reset your phone. If your issue remains unsolved, contact Nokia for repair options. Before sending your phone for repair, always back up your data, as all personal data in your phone may be deleted. For additional product support information, see the Verizon Start Here Guide included with your Nokia device. The full list of Terms and Conditions and the user guide are available at www.nokia.com/support.
Nokia Care
For questions regarding your plans, billing, or network issues, please contact your operator. For questions regarding your product and warranty information, please visit the support pages for your country at www.nokia.com/support.
Nokia authorized repair centers
Find the answers to technical questions related to your phone, and the nearest authorized repair center addresses at www.nokia.com/support.
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Nokia Lumia 928: Safety and Warranty
Feature-specific information
This device is able to communicate with Microsoft Exchange ActiveSync enabled servers. The provision of this device to you does not grant you, and you do not receive, any rights under any Microsoft intellectual property with respect to any server software, or server device, that is accessed using this device or with respect to use of Microsoft Exchange ActiveSync apart from this device. The personal unblocking key (PUK) code and the universal personal unblocking key (UPUK) code (8 digits) are required to change a blocked PIN code and UPIN code, respectively. The PUK2 code (8 digits) is required to change a blocked PIN2 code. These codes are not supplied with the SIM card. Contact your local service provider for the codes. Your service provider may have requested that certain features be disabled or not activated in your device. If so, these features will not appear on your device menu. Your device may also have customized items such as menu names, menu order, and icons. The availability of some features may vary by region. Please contact your operator for more details. This device may contain commodities, technology or software subject to export laws and regulations from the US and other countries. Diversion contrary to law is prohibited. The availability of Nokia services may vary by region.
GSM/EDGE 850, 900, 1800, 1900 MHz networks. To use the device, you need a subscription with a service provider. Using some features and downloading content require a network connection and may result in data costs. You may also need to subscribe to some features.
Take care of your device
Handle your device, battery, charger and accessories with care. The following suggestions help you to protect your warranty coverage. Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that corrode electronic circuits. If your device gets wet, let the device dry. • Do not use or store the device in dusty or dirty areas. • Do not store the device in high temperatures. High temperatures may damage the device or battery. • Do not store the device in cold temperatures. When the device warms to its normal temperature, moisture can form inside the device and damage it. • Do not open the device other than as instructed in the user guide. • Unauthorized modifications may damage the device and violate regulations governing radio devices. • Do not drop, knock, or shake the device. Rough handling can break it. • Only use a soft, clean, dry cloth to clean the surface of the device. • Do not paint the device. Paint can prevent proper operation. • Keep the device away from magnets or magnetic fields. • To keep your important data safe, store it in at least two separate places, such as your device or computer, or write down important information. During extended operation, the device may feel warm. In most cases, this is normal. To avoid getting too warm, the device may automatically slow down, close apps, switch off charging, and if necessary, switch itself off. If the device is not working properly,take it to the nearest •
Note: Your phone automatically collects phone usage feedback to help improve Microsoft and partner products and services. To change the settings, from the start screen, swipe left, and tap Settings > Feedback.
Network services and costs
Your device is approved for use on the CDMA 800, 1900; WCDMA 850, 900, 1900, 2100; LTE band 13 (700Mhz) and band 4 (1700Mhz); and
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Nokia Lumia 928: Safety and Warranty authorized service facility. replace the battery, take the device to the nearest authorized service facility. This device is intended for use when supplied with power from the following chargers: AC-50. The exact Nokia charger model number may vary depending on the plug type, identified by E, X, AR, U, A, C, K, B, or N. In addition, third-party chargers that comply with the IEC/EN 62684 standard, and that an connect to your device micro USB connector, may be compatible. The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the talk and standby times are noticeably shorter than normal, to replace the battery, take the device to the nearest authorized service facility. If the battery is completely discharged, it may take several minutes before the charging indicator is displayed or before any calls can be made.
About Digital Rights Management
When using this device, obey all laws and respect local customs, privacy and legitimate rights of others, including copyrights. Copyright protection may prevent you from copying, modifying, or transferring photos, music, and other content. Digital rights management (DRM) protected content comes with an associated licence that defines your rights to use the content. With this device you can access content protected with WMDRM 10. If certain DRM software fails to protect the content, content owners may ask that such DRM software’s ability to access new DRM-protected content be revoked. Revocation may also prevent renewal of such DRM-protected content already in your device. Revocation of such DRM software does not affect the use of content protected with other types of DRM or the use of non-DRM-protected content. If your device has WMDRM-protected content, both the licences and the content are lost if the device memory is formatted. You may also lose the licences and the content if the files on your device become corrupted. Losing the licences or the content may limit your ability to use the same content on your device again. For more information, contact your service provider.
Battery safety
Important: The battery in your device is non-removable, so refer to the battery-related statements as applicable to your device.
To unplug a charger or an accessory, hold and pull the plug, not the cord. When your charger is not in use, unplug it. Do not leave a fully charged battery connected to a charger, as overcharging may shorten the battery’s lifetime. If left unused, a fully charged battery will lose its charge over time. Always keep the battery between 15°C and 25°C (59°F and 77°F). Extreme temperatures reduce the capacity and lifetime of the battery. A device with a hot or cold battery may not work temporarily. Do not dispose of batteries in a fire as they may explode. Obey local regulations. Recycle when possible. Do not dispose as household waste.
First time use
To help you take maximum advantage of your phone and services, you may receive messages from Nokia. The messages may contain tips and tricks and support. To provide the service described above, your mobile phone number, the serial number of your phone, and some identifi ers of the mobile subscription may be sent to Nokia when you use the phone for the first time. This information may be used as specified in the privacy policy, available at www.nokia.com.
Battery and charger information
Your device has an internal, non-removable, rechargeable battery. Do not attempt to remove the battery, as you may damage the device. To
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Nokia Lumia 928: Safety and Warranty Do not dismantle, cut, crush, bend, puncture, or otherwise damage the battery in any way. If a battery leaks, do not let liquid touch skin or eyes. If this happens, immediately flush the affected areas with water, or seek medical help. Do not modify, attempt to insert foreign objects into the battery, or immerse or expose it to water or other liquids. Batteries may explode if damaged. Use the battery and charger for their intended purposes only. Improper use, or use of unapproved or incompatible batteries or chargers may present a risk of fire, explosion, or other hazard, and may invalidate any approval or warranty. If you believe the battery or charger is damaged, take it to a service centre before continuing to use it. Never use a damaged battery or charger. Only use the charger indoors.
Important: Activate both cellular and internet calls, if your phone supports internet calls. The phone may attempt to make emergency calls both through cellular networks and through your internet call service provider. Connections in all conditions cannot be guaranteed. Never rely solely on any wireless phone for essential communications like medical emergencies.
Small children
Your device and its accessories are not toys. They may contain small parts. Keep them out of the reach of small children.
Additional safety information Make an emergency call
1. Make sure the phone is switched on. 2. Check for adequate signal strength. You may also need to do the following: • Insert a SIM card. • Deactivate call restrictions you have activated for your phone, such as call barring, fixed dialling, or closed user group. • Make sure airplane mode is not switched on. • If the phone screen and keys are locked, unlock them. 3. Press . 4. Tap . 5. Tap Enter the official emergency number for your present location. Emergency call numbers vary by location. 6. Tap call. Give the necessary information as accurately as possible. Do not end the call until given permission to do so.
Medical devices
Operation of radio transmitting equipment, including wireless phones, may interfere with the function of inadequately protected medical devices. Consult a physician or the manufacturer of the medical device to determine whether they are adequately shielded from external radio frequency energy.
Implanted medical devices
Manufacturers of medical devices recommend a minimum separation of 15.3 centimeters (6 inches) between a wireless device and an implanted medical device, such as a pacemaker or implanted cardioverter defibrillator, to avoid potential interference with the medical device. Persons who have such devices should: • • • • Always keep the wireless device more than 15.3 centimeters (6 inches) from the medical device. Not carry the wireless device in a breast pocket. Hold the wireless device to the ear opposite the medical device. Turn the wireless device off if there is any reason to suspect that interference is taking place.
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Nokia Lumia 928: Safety and Warranty • Follow the manufacturer directions for the implanted medical device. If you have any questions about using your wireless device with an implanted medical device, consult your health care provider.
Warning: For hearing aid compatibility, you must turn off the Bluetooth connectivity.
This device has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this device that have not been tested yet for use with hearing aids. It is important to try the different features of this device thoroughly and in different locations, using your hearing aid or cochlear implant, to determine whether you hear any interfering noise. Consult your network service provider about its return and exchange policies and for information on hearing aid compatibility.
Nickel
The surface of this device does not contain nickel in the platings. The surface of this device contains stainless steel. Part of the device are magnetic. Metallic materials may be attracted to the device. Do not place credit cards or other magnetic storage media near the device, because information stored on them may be erased.
Accessibility solutions
Nokia is committed to making mobile phones easy to use for all individuals, including those with disabilities. For more information, visit the Nokia website at www.nokiaaccessibility.com.
Operating environment
This device meets radio frequency exposure guidelines in the normal use position at the ear or at least 1.5 centimeter (5/8 inch) away from the body. Any carry case, belt clip, or holder for body-worn operation should not contain metal and should position the device the abovestated distance from your body. To send data files or messages requires a quality connection to the network. Data files or messages may be delayed until such a connection is available. Follow the separation distance instructions until the transmission is completed.
Hearing
Some wireless devices may interfere with some hearing aids.
Warning: When you use the headset, your ability to hear outside sounds may be affected. Do not use the headset where it can endanger your safety.
Your mobile device complies with FCC rules on hearing aid compatibility. These rules require an M3 microphone or higher. The M value of your device microphone is marked on the device sales package. To determine the M-rating of your hearing aid and compatibility with this device, consult your hearing health professional. For more information about accessibility, see www.nokiaaccessibility.com. To use a telecoilequipped hearing aid with this device, activate the hearing aid (T switch) and the device telecoil. The sound quality depends on the type of your hearing aid.
Vehicles
Radio signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles such as electronic fuel injection, electronic anti lock braking, electronic speed control, and air bag systems. For more information, check with the manufacturer of your vehicle or its equipment. Only qualified personnel should install the device in a vehicle. Only qualified personnel should install the device in a vehicle. Faulty installation may be dangerous and invalidate your warranty. Check regularly that all wireless device equipment in your vehicle is mounted and
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Nokia Lumia 928: Safety and Warranty operating properly. Do not store or carry flammable or explosive materials in the same compartment as the device, its parts, or accessories. Do not place your device or accessories in the air bag deployment area. The highest SAR value under the ICNIRP guidelines for use of the device at the ear is 0.88 W/kg. Use of device accessories may result in different SAR values. SAR values may vary depending on national reporting and testing requirements and the network band. Additional SAR information may be provided under product information at www.nokia.com. Your mobile device is also designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA) and Industry Canada. These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use at the ear is 1.44 W/kg and when properly worn on the body is 1.38 W/kg.
Potentially explosive environments
Switch off your device in any area with a potentially explosive atmosphere, for example near gas pumps at service stations. Sparks in such areas could cause an explosion or fire resulting in bodily injury or death. Observe restrictions in fuel service stations, storage, and distribution areas; chemical plants; or where blasting operations are in progress. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include areas where you would be advised to turn off your vehicle engine, below deck on boats, chemical transfer or storage facilities and where the air contains chemicals or particles such as grain, dust, or metal powders. You should check with the manufacturers of vehicles using liquefied petroleum gas (such as propane or butane) to determine if this device can be safely used in their vicinity.
Information on health
The U.S. Food and Drug Administration (FDA) and the U.S. Federal Communications Commission (FCC) published statements and questions and answers concerning cellular telephones and health. Nokia encourages you to visit these websites for updated information. You can access the FDA website a, http://www.fda.gov/Radiation-EmittingProducts/RadiationEmittingProductsandProcedures/HomeBusinessandEntertainment/ CellPhones/default.htm and the FCC website at http://transition.fcc. gov/oet/rfsafety/rf-faqs.html. Additional health-related information is available from the World Health Organization (WHO) at http://www.who.int/mediacentre/factsheets/ fs193/en/ and The National Cancer Institute (“NCI”) at http://www. cancer.gov/ncicancerbulletin/NCI_Cancer_Bulletin_092308/page7. In the event that you are concerned about possible health effects, the FDA suggests that you limit your own or your children’s radio frequency (RF) exposure by limiting the length of calls or by using handsfree devices.
Certification information (SAR)
This mobile device meets guidelines for exposure to radio waves. Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health. The exposure guidelines for mobile devices employ a unit of measurement known as the Specific Absorption Rate or SAR. The SAR limit stated in the ICNIRP guidelines is 2.0 watts/kilogram (W/kg) averaged over 10 grams of tissue. Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The actual SAR level of an operating device can be below the maximum value because the device is designed to use only the power required to reach the network. That amount changes depending on a number of factors such as how close you are to a network base station.
Safety and texting while driving
Safety should be every driver’s first priority. Drivers must obey all local laws that may include restrictions on the use of cellular telephones or accessories while driving. If use is legal, always keep your hands free
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Nokia Lumia 928: Safety and Warranty to operate the vehicle while driving and use a handsfree device whenever possible. Suspend calls in heavy traffic or hazardous weather. Get to know your cellular phone and its features and make any necessary information inputs prior to driving. Do not input data or engage in text messaging while driving. Cellular telephones should not be used when use may be a distraction to the driver. The Cellular Telecommunications & Internet Association (CTIA) has published further info and tips on safe use of cellular telephones at HTTP:// WWW.CTIA.ORG/CONSUMER_INFO/SAFETY, which we encourage you to review. user for the first time. This can be evidenced either by (i) the proof of purchase issued by the first retailer or (ii) the date your Product has first been registered by Nokia. Nokia provides the Warranty for the Products in the sales pack as follows: 1. Twelve (12) months for the main device; 2. Twelve (12) months for the main device battery and accessories; 3. Six (6) months for the charger. No repair or replacement will renew or extend the warranty periods. However, original or replacement parts or replacement Products provided under this Warranty will be covered by this Warranty for the remainder of the original warranty period or for sixty (60) days from the date of repair or replacement, whichever is longer.
NOKIA MANUFACTURER’S LIMITED WARRANTY FOR NOKIA WITH WINDOWS PHONE
This Manufacturer’s Limited Warranty (“Warranty”) is applicable only for authentic Nokia products with Windows Phone sold through Nokia authorized channels in the United States of America.
3. HOW TO OBTAIN YOUR WARRANTY SERVICE
For questions regarding your plans, billing, or network issues, please contact your operator. If you reside in the United States of America and 1. GENERAL want more information on how to obtain your warranty service, please Nokia Inc. (“Nokia”) provides this Warranty for the Nokia product(s) visit www.nokia.com/us-en/. included in the original sales package (“Product”). When contacting Nokia for a warranty service, please have the followYour Product is a sophisticated electronic device. Nokia strongly encour- ing information readily available: ages you to read and follow its user guide. Please also note that your • Your name, address, telephone number, Nokia user account details, Product may contain parts, which can be damaged if not handled very and other contact information; carefully. • Your Product type, name, model number, product code, and serial During the warranty period, Nokia or a Nokia authorized service center number, which are available from the sales package of your Prodwill remedy defects in materials and workmanship that result in Product uct; failure during normal usage free of charge and in a commercially rea• Date and place of purchase, as well as the name of the retailer from sonable time by either repairing or replacing your Product at its option. whom your Product was first purchased; and If Nokia replaces the Product, the replacement Product will be subject to your rights set forth in this Warranty for the remaining warranty period • A short description of the issue affecting your Product. of the original product. If you visit a Nokia authorized service center for assistance under this Warranty, please remember to bring along a copy of the original proof 2. WARRANTY PERIOD of purchase. The warranty period starts when the Product is sold to the first end-
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Nokia Lumia 928: Safety and Warranty You must inform Nokia or a Nokia authorized service center of the issue affecting your Product within a reasonable time from noticing it and always before the applicable warranty period expires (see section 2 above). • The software your Product runs on has been modified. For the purposes of this Warranty, all software that Nokia has preinstalled on the Product and which is necessary for its normal operation is considered Nokia software. Nokia does not warrant that any Nokia software (including updates and upgrades) provided with, in, or for your Product will meet your requirements, work in combination with any hardware or software not provided by Nokia, that the operation of Nokia software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected. For Nokia software related defects, Nokia or a Nokia authorized service centre will make available the latest version of the Nokia software for reinstallation on your Product. Some Nokia software may be subject to separate licence terms. Please refer to local Nokia web pages (where available) or the license terms, which apply to the Nokia software, for information on support that may be available for it.
4. WHAT THIS WARRANTY DOES NOT COVER
Nokia does not provide this Warranty for the following: User guides; Any third party software, settings, content, data, or links installed or downloaded onto your Product at any time; • Nokia and third party services or enabling clients (please read the terms and conditions that may accompany the services to review your applicable rights and obligations); • Normal wear and tear; • Reduced charging capacity of the battery, which is a result of the natural end of life process of batteries; • Defects or damage caused by: (a) misuse, (b) not using your Product in accordance with the user guide, (c) using your Product with, or connecting it to, any product, accessory, software, or service not manufactured or supplied by Nokia, (d) any products combined with your Product by a third party, or (e) other acts beyond Nokia’s reasonable control; • Pixel defects in your Product’s display that are within the scope of industry standards. For more information on pixel defects and industry standards, please visit www.nokia.com. • Damage caused by hacking, cracking, viruses, or other malware, or by unauthorized access to services, accounts, computer systems or networks; This Warranty is not valid if: • • Your Product has been (a) opened, modified, or repaired without Nokia’s authorisation, or (b) repaired with unauthorized spare parts; Your Product’s serial number, the mobile accessory date code, or the IMEI number has been removed, erased, defaced, altered or if these are illegible in any way. • •
5. OTHER IMPORTANT NOTICES
An independent operator provides the SIM card and the cellular or other network or system on which your Product operates. Therefore, Nokia does not assume any responsibility for the operation, availability, coverage, services, or range of the cellular or other networks or systems. Before Nokia or a Nokia authorized service center can repair or replace your Product, the operator may need to unlock the SIM-lock or other lock that may lock your Product to a specific network or operator. In these situations, please first contact your operator and request it to unlock your Product. All parts of your Product that Nokia has replaced become Nokia’s property. When repairing or replacing your Product, Nokia may use new or re-conditioned parts or products. If this Warranty does not cover your Product or the issue based on which it requires service, Nokia and its authorized service centers reserve the right to charge for the repair or replacement of your Product, as well as a handling fee. Your Product may contain country specific elements, including soft-
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Nokia Lumia 928: Safety and Warranty ware. The warranty services available in a particular country may be limited to the Products and country specific elements available in that country. Also, if your Product has been re-exported from its original destination to another country, your Product may contain country specific elements that are not considered a defect under this Warranty even if they would not be operational. Nokia Inc. 200 South Mathilda Sunnyvale, California 94086
NOKIA SERVICE TERMS Terms of Use
1. Acceptance These Nokia Service Terms together with the Privacy Policy and all other additional terms and information that may be provided within the Service (collectively “Terms”) govern your use of the service, site, content and software (collectively the “Service”). By registering for or using the Service or any portion of it you accept the Terms. The Terms constitute an agreement between you and Nokia Corporation, Keilalahdentie 2-4, 02150 Espoo, Finland including its affiliates and suppliers (collectively “Nokia”), defining your and Nokia’s rights and responsibilities with respect to the Service. 2. Eligibility To use the Service, you must be at least thirteen (13) years of age. If you are under thirteen (13) years of age, or at least thirteen (13) years of age but a minor where you live, you must have your parent or legal guardian accept your registration on your behalf and approve your use of the Service. Anyone completing the registration must be legally competent. 3. Registration and Termination To use a Service you may need to register and create a Nokia account with username and a password. You may need to provide us with certain personal and other information. Nokia may verify your email address before account can be used. Upon first use of your device and each time you update the Nokia device software, a text message will be sent to Nokia. The creation of a Nokia account will require data transmission. Data transmission costs may apply. You agree to provide truthful and complete information when you register for the Service and to keep that information updated. You must take due care to protect your username and password against misuse
6. LIMITATION OF NOKIA’S LIABILITY
This Warranty is your sole and exclusive remedy against Nokia and Nokia’s sole and exclusive liability with respect to defect and damage in your Product. This Warranty replaces all other Nokia warranties and liabilities, whether oral, written, (non-mandatory) statutory, contractual, in tort, or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties, or other terms as to satisfactory quality or fitness for a particular purpose. However, this Warranty shall neither exclude nor limit i) any of your legal (statutory) rights under the applicable laws or ii) any of your rights against the seller of the Product. TO THE EXTENT PERMITTED BY APPLICABLE LAW(S), NOKIA SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE, EITHER EXPRESSLY OR IMPLICITLY, FOR ANY DAMAGES OR LOSSES OF ANY KIND WHATSOEVER RESULTING FROM LOSS OF, DAMAGE TO, OR CORRUPTION OF, CONTENT OR DATA OR THE RECREATION OR TRANSFER THEREOF EVEN IF SUCH LOSS, DAMAGE, OR CORRUPTION WAS A RESULT OF A DEFECT IN YOUR PRODUCT AND FOR ANY LOSS OF PROFIT, PRODUCTS OR FUNCTIONALITY, BUSINESS, CONTRACTS, REVENUES OR ANTICIPATED SAVINGS, INCREASED COSTS OR EXPENSES, OR FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL LOSS OR DAMAGE. NOKIA’S LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF YOUR PRODUCT. The limitations in this clause 6 shall not apply in case of Nokia’s gross negligence or intentional misconduct or in case of death or personal injury resulting from Nokia’s proven negligence. Please note that you should always back up all data and content (including, without limitation, any licence numbers and activation codes) stored on your Product before taking your Product in for service since service activities will erase all data from your Product.
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Nokia Lumia 928: Safety and Warranty by others and promptly notify Nokia about any misuse. You, and your parent or legal guardian if you are a minor, are personally responsible for any use of the Service. You may terminate your registration if you no longer wish to use the Service. After termination, you will no longer have access to the Service. Nokia may terminate your registration or restrict your access to certain parts of the Service if Nokia reasonably believes that you have breached the Terms or with prior notice if you have not signed into the Service with your username in the past six (6) months. Except as set forth in the Privacy Policy, Nokia is not responsible for any removal or loss of the information or content you have submitted to the Service. When information or content is removed from the Service by either you or Nokia, traces or copies may still remain elsewhere. clusive, non-transferable right to install and use the Software on your computer and/or mobile device. You may not copy the Software, except to make a single archival backup copy. You may not distribute, transfer the right to use, modify, translate, reproduce, resell, sublicense, rent, lease, reverse engineer, or otherwise attempt to discover the source code of or make derivative works of the Software. For open source licensed software, applicable open source license terms apply. The Software may be subject to export controls under the U.S. Export Administration Regulations and other import or export control regulations. You agree to strictly comply with all applicable import and exportregulations and acknowledge that you have the responsibility to obtain licenses to export, re-export, transfer, or import such Software. You may be able to submit information or content (“Material”) to the Service. Nokia does not claim ownership in your Material. Your submission of Material does not transfer ownership of rights of the Material to Nokia. Nokia is only transmitting the Material and is not responsible for editorial control over it.
4. Licenses Nokia grants you a non-exclusive, nontransferable license, revocable at any time at Nokia’s sole discretion, to access and use the Service strictly in accordance with the Terms. Use of the Service does not grant you any By submitting Material to the Service you grant Nokia a worldwide, intellectual property rights in or to any information or content in the non-exclusive, sub-licensable, assignable, fully paid-up, royalty-free, Service. perpetual and irrevocable license to use, copy, publicly perform, disAs part of the Service, Nokia may provide you with content developed play, distribute in any media and modify the Material to incorporate the by Nokia or its licensors (“Content”). Nokia grants you a non-exclusive Material into other works, and to grant similar sublicenses to the extent and perpetual license to use Content for the purpose it is intended, necessary for Nokia to provide the Service. You may be able to adjust unless otherwise defined in the applicable Terms or the purchase order. this grant in the privacy and other settings of the Service. Some Content may only be available to residents of certain geographiYou are solely responsible for taking backup copies of the data you cal areas. You are bound by any restrictions applicable to specific Content you obtain through the Service. Any license acquired to third-party store on the Service, including Content you upload. Content is a binding agreement between you and the third-party Content provider. You have only the rights to the Content which are expressly granted here. As part of the Service, Nokia may provide you with certain software developed by Nokia or, its licensors (“Software”). Your use of Software may be subject to separate terms and conditions that you must accept before using the Software. If there are no separate terms and conditions applicable to such Software, the following terms apply: Nokia grants to you limited, non-exIf the Service is discontinued or canceled, Nokia may permanently delete your data. Nokia has no obligation to return data to you after the Service is discontinued or canceled.
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Nokia Lumia 928: Safety and Warranty 5. Using the Service You agree to: Comply with applicable laws, the Terms and good manners; Use the Service only for your personal, non-commercial purposes; Not submit unlawful, offensive, inaccurate, misleading, abusive, pornographic, harassing, libelous or otherwise inappropriate Material; • Obtain any consents, permission or licenses that may be legally required for you to submit any Material; • Respect the privacy of others; • Not distribute or post spam, unreasonably large files, chain letters, pyramid schemes, viruses; or • Not use any other technologies or initiate other activities that may harm the Service, or the interest or property of the Service users; • Not use any automated systems or means to access, acquire, copy or monitor any part of the service; • Be responsible for the consequences related to the Material that you post. Nokia may but has no obligation to: • • • Monitor or moderate any Content or Material; Remove any Material from the Service; and Restrict access to any part of the Service at any time in its sole discretion. 6. Content Before downloading or accessing any Content, please check whether the Content which you wish to access is restricted by age or marked as potentially ‘offensive’ or ‘explicit’. Nokia shall not be responsible for any claims or offense caused or suffered by you accessing such Content. You agree: • • To use the Content only for your personal, noncommercial purposes; To use the Content in accordance with the restrictions set out in the • • applicable laws, additional terms, guidelines and policies or on the product pages that apply to that particular piece of the Content; • Not to make copies, give, sell, resell, loan, rent, offer, broadcast, send distribute, transfer, communicate to the public, reproduce, modify, display, perform, commercially exploit or make the Content available unless otherwise authorized in the applicable Terms and to advise Nokia promptly of any such unauthorized use; • Not to remove, circumvent, reverse engineer, decrypt, or otherwise alter or interfere with any applicable usage rules or attempt to circumvent digital rights management or copy protection features associated with the Content or any other technologies used to control the access to or use of the Content or its identifying information; • Not to use any automated systems or means, except for those provided by us, for the selection or downloading of the Content; • Not to give out your password or otherwise allow other people to access the Content. The restrictions on copying that apply to applicable media also apply to the Content accessed as part of this Service. The Content is owned and/or controlled by Nokia and/or its respective licensors and is protected by intellectual property laws. The third party Content provider is solely responsible for any Content it provides, any warranties to the extent that such warranties have not been disclaimed and for any claims you may have relating to that Content or your use of that Content. However, Nokia may enforce the third party Content license terms against you as a third party beneficiary of those terms. The third party Content providers are third-party beneficiaries underthese Terms and may enforce the provisions that directly concern the Content in which they have rights. Nokia may be acting as an agent for third party Content provider in providing the Content to you. Nokia is not a party to the transaction between you and the third party Content provider for such Content.
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Nokia Lumia 928: Safety and Warranty 7. Allegations of Copyright Infringement You may notify Nokia of copyright infringement on the Service by providing notice (a) by email with “Copyright Notification” in the subject line to copyright.notices@nokia. com, (b) by a document titled “Copyright Notification” mailed to Nokia, Attn: Copyright Agent, 102 Corporate Park Drive, White Plains, NY 10604, USA or (c) via the online form, if available. Your notice must: Identify the original copyrighted work you claim is infringed; Identify the content on the Service that you claim is infringing the copyrighted work. • Please provide enough detail for Nokia to locate the allegedly infringing content on the Service; provide your contact information, including your full name, mailing address, telephone number, and email address, if available; • Provide a statement that you have a good faith belief that the use of the content in the manner complained of is not authorized by the copyright owner, its agent, or the law; • Provide this statement: “I swear, under penalty of perjury, that the information in this notification and complaint is accurate and that I am the copyright owner, am authorized to act on behalf of the copyright owner of an exclusive right that is infringed.”; and provide your signature, as applicable. 8. Notices Nokia may post notices within the Service. Nokia may also send you notices about products and Services to the email address or telephone number you have provided to us. You are deemed to have received such notices at the latest within seven (7) days from Nokia sending or posting those. Your continued use of the Services constitutes your receipt of all notices regardless of delivery method. 9. Fees • • Your use of the Service may be or may become subject to charges. Any fees charged by Nokia will be announced separately in connection with the Service. Use of the Service may involve transmission of data through your service provider’s network. Prices listed within the Service do not include possible data transmission, text message, voice or other service provision charges by your network service provider. Nokia assumes no responsibility for the payment of any charges of your service providers. 10. Order and Payment Terms “Order” shall mean the selection of payable Content and/or subscription to Content offered by Nokia and available in the Service and submission of payment method, as well as submitting the order by selecting the “buy”, “ok”, “I accept” or other similar confirmation of acceptance in the order flow or providing other indication of acceptance terms that are presented to you in the order flow. To place an Order within the Service, you must have reached the age of legal competence according to the applicable legislation. If you have not reached the age of legal competence, you may place Orders only with the prior consent of your parent or legal guardian. You agree that all Orders shall be legally valid and binding. All Orders are subject to acceptance by Nokia. You may pay by credit or debit card, network service provider billing, or other payment methods if available. Your credit or debit card must have a billing address in the country where the Content is offered by the Service. Nokia will charge your credit card or debit your bank account within a reasonable time after you have made your Order. All credit card payments are subject to validation checks and authorization by the card issuer. If you choose network service provider billing, charges will appear on your mobile phone bill or be deducted from your prepaid account if it is a prepaid account. Some network service providers may subject your usage of the Service to additional terms and conditions including placing limits on the amount of charges possible with network service provider billing. Charges in excess of network service provider limits or account balance may be rejected. You agree to pay the charges related
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Nokia Lumia 928: Safety and Warranty to your Order, to ensure that the instrument of payment is valid at the time of the Order, that you are the rightful holder of the instrument and that the instrument is used within its credit limits. The Content that is delivered is licensed to you. You agree to use such Content solely as permitted in these Terms and in any additional terms that you may be presented in the order flow. The Service may offer subscriptions. You authorize the Service to place a periodical charge during the period of the subscription. The Service may also offer a trial period. If your Order involves a trial period (also known as try-and-buy), you may be charged when the trial period expires, unless you cancel in accordance with the subscription/trial terms. The prices in the Service may change from time to time. Prices include applicable taxes in effect at the time of your transaction, unless otherwise stated. There may be instances where you incur additional charges from your bank or credit card provider based on currency conversion rates used and/ or additional fees assessed. Nokia assumes no responsibility for the payment of bank or any other third party service fees or charges. 11. Cancellations and Refunds You agree to the electronic delivery of content being initiated concurrently with the placement of your Order. You will not be able to cancel your Order once it has been processed. The nature of the Content is such that it cannot be returned. In the event that after your Order you discover and promptly inform Nokia within 48 hours that (a) the Content you have ordered is faulty; (b) the Content Nokia delivers to you does not match the description of the Content you ordered via the Service; or (c) technical problems delayed or prevented delivery of your Content or accidental multiple orders caused by such technical problems, your sole and exclusive remedy with respect to such Content will be either replacement of such Content, or refund of the price paid for such Content, as determined solely by Nokia. Otherwise, no refunds are available. If you encounter any of the above issues, please contact Nokia Customer Support. Please note that Nokia may not be able to process your customer support request if you are unable to provide your transaction ID, which is provided to you by Nokia following your Order from the Service. Nokia may only process refunds for Content where the total price is above the monetary limit stipulated in applicable local legislation. 12. Feedback to Nokia By submitting any ideas, feedback and/or proposals (“Feedback”) to Nokia through the Service or other means, you acknowledge and agree that: (1) Nokia may have similar development ideas to the Feedback; (2) your Feedback does not contain confidential or proprietary information of you or any third party; (3) Nokia is not under any obligation of confidentiality with respect to the Feedback; (4) Nokia may freely use, distribute, exploit and further develop and modify Feedback for any purpose; and (5) you are not entitled to any compensation of any kind from Nokia. 13. Social Activities and Location Sharing You may use features in the Service to share your location, status, content, Materials or personal information or to interact with other users, sites and services. By using these features you agree that Nokia may use and provide that information to other services and persons with whom you choose to interact or share this information. Users of these services and persons, such as your contacts, may see your location, status and/or personal information. In using these features you agree not to share information, Content or Material or to link to any service or site that: (a) contains content or other material that is illegal or inappropriate; or (b) exploits intellectual property rights without authorization or encourages users to piracy. Any interaction does not involve Nokia and is solely between you and the other user(s). 14. Availability and Technical Requirements The availability of Content and the Service may vary and is subject to Nokia’s sole discretion. Nokia expressly disclaims any representation or warranty that any particular Content or Service will be available. The Service may not be available in all countries and may be provided only in selected languages. The Service, operations and some features
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Nokia Lumia 928: Safety and Warranty may also be dependent on the network, compatibility of the devices used and the content formats supported. To access the Service, you may need to download a specific piece of software developed by Nokia or by another party. Nokia may, in its sole discretion, change, correct or discontinue the Service in whole or in part. The Service may not be available during maintenance breaks and other times. To ensure you have the latest Nokia device software and applications, your device may automatically check for the availability of software updates from Nokia. If any are detected you will be prompted to approve the installation. You may disable automatic checking for updates through settings in your device. You may also install software through available software update channels. If Nokia considers a Software update to be important or critical you may not be able to continue using the previous version of the Software or Service until you install the update. Nokia may disable any Content or Software contained in your Service account for any reason and remove any Content or Software and/or disable copies of any application on your device in order to protect the Service, application providers, wireless carriers over whose network you access the service or any other aff ected or potentially aff ected parties. A particular service may be a pre-release version, for example a beta release, and may not work in the way a final version works. Nokia may significantly change any version of Service or Software or decide not to release a final version. 15. Links to Third Party Sites and Content Nokia may include access to sites and services on the Internet or preloaded clients that enable you to interact with sites and services that are owned or operated by third parties and that are not part of the Service. You must review and agree to the terms and conditions of these sites or services before using these sites or services. Nokia has no control over the third party content, sites or services and assumes no responsibility for services provided or material created or published on these third-party sites or services. A link to a third-party site does not imply that Nokia endorses the site or the products or services referenced in the site. In addition, you and other users may create content and links to content within the Service that has not otherwise been submitted to the Service. Nokia is not responsible for this type of content or links. 16. Advertisements Service may include advertisements. Advertisements may be targeted to the content or information stored on the Service, queries made through the Service, or other information. 17. Personal Data The Privacy Policy and any additional privacy information made available to you govern the use of your personal data. 18. Limitation of Liability The Service is provided on “AS IS” and “AS AVAILABLE” basis. Nokia does not warrant that the Service will be uninterrupted or error or virus-free. No warranty of any kind, either express or implied, including but not limited to warranties of title, non-infringement, merchantability, or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content of the Service. You expressly agree and acknowledge that the use of the Service is at your sole risk and that you may be exposed to content from various sources. Except for liability for death or personal injury caused by its gross negligence or intentional misconduct, Nokia is not liable for any direct damages caused by your use or inability to use the Service. In no case will Nokia be liable for any indirect, incidental, punitive or consequential damages resulting from your use or inability to use the Service. 19. Indemnification You agree to defend and indemnify Nokia from and against all third party claims and all liabilities, assessments, losses, costs or damages resulting from or arising out of (i) your breach of the Terms, (ii) your infringement or violation of any intellectual property rights, other rights or privacy of a third party, or (iii) misuse of the Service by a third party where the misuse was made possible by your failure to take reasonable measures to protect your username and password against misuse.
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Nokia Lumia 928: Safety and Warranty 20. Miscellaneous 20.1 Choice of Law The Terms are governed by the laws of Finland without regard to its conflicts of law provisions. 20.2 Validity The Terms neither exclude nor limit any of your mandatory rights in your country of residence that cannot by law be waived. If a provision of the Terms is found to be invalid, the remaining provisions will not be affected and the invalid provision will be replaced with a valid provision that comes closest to the result and purpose of the Terms. In the event one or more provisions of these Terms are not relevant to your use of the Service, it shall not impact the validity or enforceability of any other provision of the Terms or the Terms as a whole. If there is any conflict between these Nokia Service Terms and the Privacy Policy, the provisions of these Nokia Service Terms prevail. The provisions of the Terms that are intended to survive termination of your registration remain valid after termination. 20.3 Changes in Terms Nokia may modify the Terms at any time without prior notice. If the Terms are changed in a material, adverse way, Nokia will provide a separate notice advising of the change. You are responsible for regularly reviewing the Terms. Your continued use of the Service constitutes your consent to any changes and modification. 21. Intellectual Property The Service, Content and Software are protected under international copyright laws. Nokia claims copyrights in its Service, Content, and Software to the maximum extent of the law. Subject to the Terms, Nokia retains all right, title and interest in the Service, its Content, the Software and in all other Nokia products, software and other properties provided to you or used by you through the Service. 22. Assignment Nokia may assign its rights and obligations under these Terms to its corporate parent, its subsidiaries, or to any company under common control with Nokia. Additionally, Nokia may assign its rights and obligations under these Terms to a third party in connection with a merger, acquisition, sale of assets, by operation of law or otherwise.
WE CARE ABOUT YOUR PRIVACY
Nokia is committed to protecting your privacy and to complying with applicable data protection and privacy laws. This Privacy Policy (“Policy”) explains how we process personal data. Throughout this Policy the term “personal data” means informationrelating to an identified or identifiable individual (i.e. a natural person). “Nokia” refers to Nokia Corporation, including its affiliates (also referred to as “we”, “us”, or “our”). This Policy applies for processing of your personal data where Nokia is the data controller or where we refer to the applicability of this Policy. We may provide additional privacy information in connection with our products and services through service descriptions and other notices. Such information prevails over this Policy to the extent of any conflict. Third party services installed on your device may allow access to information available on your device. Our products or services may contain links to other companies’ websites and services that have privacy policies of their own. We recommend that you read the privacy policies of such third party services. Nokia is not responsible for the privacy practices or contents of any such third party services. By using this website and/or by submitting personal data to Nokia, you agree to the processing of your personal data as explained in this Policy. If you do not agree with this Policy, please do not use this website or provide Nokia with your personal data.
What Data Do We Collect?
We collect your personal data typically when you make a purchase, use or register into our products and services, take part in a campaign or otherwise interact with us. Below are examples of the categories of data we collect. • Your use of our products and services. When you use our products
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Nokia Lumia 928: Safety and Warranty and services your IP address, access times, the website you linked from, pages you visit, the links you use, the content you viewed and other such information your browser provides us with is automatically collected by Nokia. Some of our mobile services may collect your unique mobile device identifi ers, subscriber identity information, network service provider specific identifi ers, network settings and other such information. When you use our products and services or otherwise interact with us over telecommunications networks, certain additional information, such as your mobile subscription number, may be transmitted to us by your mobile network provider. Information you provide us with. We may ask you to provide us with information such as your name, email address, street address, user names and passwords, your consents, preferences and feedback, information relating to your devices, age, gender, postal code and language preferences. Please note that certain nonidentifiable information collected from you may become personally identifiable when you provide us with your personal data. We may also obtain, in accordance with applicable law, some personal data from list-rental companies and other such publicly available sources. Some of our services may allow you to submit information about other people, for example, if you make an order for a product that you wish us to send directly to another recipient. Your transactions with us. We collect information relating to your purchase and use of our products and services and your other interactions with us. Such information may include details of the queries or requests you have made, the products and services provided, delivery details, bank account number, credit card details, billing address, credit checks and other such financial information, details of agreements between you and Nokia, records of contacts and communications, information and details relating to the content you have provided us with and other such transactional information. We may, in accordance with applicable law, record your communication with our customer care or with other such contact points. Location data. Nokia’s location based services and features may use satellite, Wi-Fi or other network based location data, for example your IP address. Assisted positioning methods of the device, for example Assisted GPS, provide you with faster and more accurate location data. Use of assisted positioning methods may involve exchanging your location data, wireless network identifiers along with your unique device or network service provider identifiers with a location server. Nokia processes this information anonymously. Depending on your positioning settings and your use of location services of other service providers your device may connect to other service providers’ servers, which are not controlled or operated by Nokia. We recommend you to check the privacy policies of such service providers to understand how they process your location data. You can modify the positioning settings of your device from the device settings, for example change or disable positioning methods or location servers or modify the accuracy of your location data. Nokia off ers various location based services and features that may require the use of your location data. For example when you make a location based search, use location enhanced weather features or request for map data, your location data may be sent to Nokia to serve you with the right content. This may also include location based advertising. Some location based services may allow you to associate your personal data with your location. To learn more about available location based services and features, please refer to instructions and other support material for our products and services.
•
•
Why Do We Process Personal Data?
Nokia may process your personal data for the following purposes. Please note that one or more purposes may apply simultaneously. • Providing products and services. We may use your personal data to provide you with our products and services, to process your order or as otherwise may be necessary to perform the contract between you and Nokia, to ensure the functionality and security of our products and services, to identify you as well as to prevent and investigate fraud and other misuses. Developing products and services. We may use your personal data
•
•
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Nokia Lumia 928: Safety and Warranty to develop our products and services. However, for the most part we only use aggregate and statistical information for such purposes. We may combine personal data collected in connection with your use of a particular Nokia product and/or service with other personal data we may hold about you, unless such personal data was collected for a different purpose. • Communicating with you. We may use your personal data to communicate with you, for example to send you critical alerts and other such notices relating to our products and/or services and to contact you for consumer care related purposes. • Marketing and making recommendations. We may use your personal data to personalize our offering and to provide you with more relevant services, for example, to make recommendations and to display customized content and advertising in our services. This may include displaying Nokia and third party content. We may use your personal data for direct marketing or research purposes, for example, to conduct market research and we may, in accordance with applicable law, contact you to inform you of new products,services or promotions we may offer. • First use of your Nokia. device. Depending on your device, a Nokia account may be created for you or you may need to sign in with your existing Nokia account when you first use your device. In the activation process your username, email address, mobile number, unique mobile device identifier and subscriber identity information will be sent to Nokia and we may associate this information with your Nokia account. This combined information may be used to activate your warranty and certain software licenses and to send you personalized messages, for example emails, text and other messages. These messages may include information about Nokia’s products and services, such as tips and commercial offers. You may unsubscribe from these messages at any time for example by following the information in the message you receive after taking your device into use, instructions in the device or in the messages, through available profile management tools or contacting Nokia customer care. The collected information may also be used to display personalized content as well as to improve Nokia’s products and services. The above information may also apply in case you update the software of your device.
Do We Share Personal Data?
We do not sell, lease, rent or otherwise disclose your personal data to third parties unless otherwise stated below. • Your consent and social sharing services. We may share your personal data if we have your consent to do so. Some services may allow you to share your personal data with other users of the service or with other services and their users. Please consider carefully before disclosing any personal data or other information that might be accessible to other users. Nokia companies and authorized third parties. We may share your personal data with other Nokia companies or authorized third parties who process personal data for Nokia for the purposes described in this Policy. This may include for example billing through your network service provider or otherwise, delivery of your purchases, providing services including customer service, managing and analyzing consumer data, credit checks, conducting market research and managing marketing and other such campaigns. When you purchase a Nokia product from us with a network service provider plan, we may need to exchange information with your network service provider to provide you with such service. We may conduct joint marketing and other communications with our partners, for example your mobile operator. To avoid duplicate or unnecessary communications and to tailor the message to you we may need to match information that Nokia has collected with information that the partner has collected where this is permitted by law. These authorized third parties are not permitted to use your personal data for any other purposes. We require them to act consistently with this Policy and to use appropriate security measures to protect your personal data. International transfers of personal data. Our products and services may be provided using resources and servers located in various
•
•
•
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Nokia Lumia 928: Safety and Warranty countries around the world. Therefore your personal data may be transferred across international borders outside the country where you use our services. In such cases we take steps to ensure that there is a legal basis for such a transfer and that adequate protection for your personal data is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities (where necessary) and by requiring the use of other appropriate technical and organizational information security measures. Mandatory disclosures. We may be obligated by mandatory law to disclose your personal data to certain authorities or other third parties, for example, to law enforcement agencies in the countries where we or third parties acting on our behalf operate. We may also disclose and otherwise process your personal data in accordance with applicable law to defend Nokia’s legitimate interests, for example, in civil or criminal legal proceedings. Mergers and Acquisitions. If we decide to sell, buy, merge or otherwise reorganize our businesses in certain countries, this may involve us dclosing personal data to prospective or actual purchasers and their advisers, or receiving personal data from sellers and their advisers.
What Steps Are Taken To Safeguard Personal Data?
Privacy and security are key considerations in the creation and delivery of our products and services. We have assigned specific responsibilities to address privacy and security related matters. We enforce our internal policies and guidelines through an appropriate selection of activities, including proactive and reactive risk management, security engineering, training and assessments. We take appropriate steps to address online security, physical security, risk of data loss and other such risks taking into consideration the risk represented by the processing and the nature of the data being protected. Also, we limit access to our databases containing personal data to authorized persons having a justified need to access such information.
•
How Do We Use Cookies and Web Beacons?
Cookies are small text files that are sent to your computer by a web server. We use cookies to provide benefits to you. Session cookies remember the previous activity performed by you, for example an item you placed in a shopping cart. Persistent cookies are used to save your preferences over multiple sessions, for example personalization of settings on our websites. Cookies may be used to display targeted ads and recommendations, for example to eliminate showing the same ads to you multiple times or showing ads that we think are of interest to you based on your past actions on our website. Cookies are also used to determine the effectiveness of our promotions and advertising campaigns and to improve our products and services. Nokia may use web beacons (or “pixel tags”) in connection with some of our websites. However, we do not use them to identify individual users personally. Web beacons are typically graphic images that are placed on a website and they are used to count visitors to a website and/or to access certain cookies. This information is used to improve our services. Web beacons do not typically collect any other information than what your browser provides us with as a standard part of any internet communication. If you turn off cookies, the web beacon will no longer be able to track your specific activity. The web beacon may, however,
•
How Do We Address The Privacy of Children?
Nokia products and services are typically intended for general audiences. Nokia does not knowingly collect information of children without the consent of their parents or guardians. Nokia publishes safety guidelines for using internet services in our websites.
How Do We Address Data Quality?
We take reasonable steps to keep the personal data we possess accurate and to delete incorrect or unnecessary personal data. As certain Nokia products and services may allow you to manage your profile, we encourage you to access your personal data from time to time to ensure that it is correct. Please remember that in case of any changes it is your responsibility to update the personal data you have provided us with.
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Nokia Lumia 928: Safety and Warranty continue to collect information about visits from your IP address. Some Nokia websites or applications may utilize so called locally stored objects, such as Flash local shared objects (“Flash cookies”) or HTML5 Web Storage. Locally stored objects are used for similar purposes as cookies but typically may contain a greater amount and different types of data than browser cookies. For example, in Flash you can use the Flash Player Settings Manager to control the storage of local shared objects, including disabling the local shared object for certain websites only or disabling the storage of local shared objects completely for all websites. Some Nokia websites use third party advertising technologies, such as DoubleClick, to serve ads. DoubleClick uses a cookie to collect information about your visits to Nokia and third party websites. This information will be used to serve ads on Nokia and third party websites. The collected information will not be directly personally identifi able nor will DoubleClick share the information with third parties. You may choose to disable the DoubleClick cookie at any time by using DoubleClick opt-out cookie. You may also go to networkadvertising.org to install an opt-out cookie. Most browsers allow you to disable or allow the use of cookies. You may also delete the cookies on your computer if your browser so permits. If you disable cookies, you may not be able to use certain parts of our services and you may need to re-install the opt-out cookie. lete or stop processing your personal data, this may also mean that we may not be able to continue to provide the services to you. Please note that Nokia may need to identify you and to ask for additional information in order to be able to fulfill your request. Please also note that applicable law may contain restrictions and other provisions that relate to your rights. We encourage you to use available profile management tools, for example Nokia account for the above purposes as such tools often provide you with direct access to your personal data and allow you to eff ectively manage it.
Who Is The Controller of Your Personal Data?
Nokia Corporation of Keilalahdentie 4, 02150 Espoo, Finland is the controller of your personal data. In addition, the Nokia affiliate providing the product or service may be a controller of your personal data. You may find the identity of the controller and its contact details by reviewing the terms and conditions of such a product or service or by using contact information provided in the applicable Nokia websites. In matters pertaining to Nokia’s privacy practices you may also contact us at: Nokia Corporation c/o Privacy Keilalahdentie 4 02150 Espoo, Finland US Safe Harbor Privacy Framework Nokia Inc., 102 Corporate Park Drive White Plains, NY 10604 USA. USA adheres to the EU-US/Swiss-US Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, and is registered with the U.S. Department of Commerce’s Safe Harbor Program. If you have questions or concerns about Nokia’s participation in the Safe Harbor Framework, please contact:
What Are Your Rights?
You have a right to know what personal data we hold about you. You have a right to have incomplete, incorrect, unnecessary or outdated personal data deleted or updated. You have a right to request that we stop processing your personal data for direct marketing or market research purposes. However, if you opt-out from marketing and other communications from Nokia, we may still send you critical alerts pertaining to our products and services or contact you for these purposes. You may exercise your rights by contacting us through the contact points referred to below. In some cases, especially if you wish us to de-
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Nokia Lumia 928: Safety and Warranty Nokia Inc., 102 Corporate Park Drive, White Plains, NY 10604 USA. Attention: Legal Director, North America. If you believe Nokia Inc. has not satisfactorily addressed your data privacy concerns, you may contact the EU Data Protection Panel at: Data Protection Panel Secretariat, Rue de Luxembourg 46 (01/126) B-1000 Brussels, BELGIUM or by visiting circa.europa.eu/Public/irc/secureida/safeharbor/home. Inc. and any use of such marks by Nokia is under license. This product is licensed under the MPEG-4 Visual Patent Portfolio License (i) for personal and noncommercial use in connection with information which has been encoded in compliance with the MPEG-4 Visual Standard by a consumer engaged in a personal and noncommercial activity and (ii) for use in connection with MPEG-4 video provided by a licensed video provider. No license is granted or shall be implied for any other use. Additional information, including that related to promotional, internal, and commercial uses, may be obtained from MPEG LA, LLC. See: www.mpegla.com. Downloading of maps, games, music and videos and uploading of images and videos may involve transferring large amounts of data. Your service provider may charge for the data transmission. The availability of particular products, services and features may vary by region. Please check with your local Nokia dealer for further details and availability of language options. © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, the Windows logo, Xbox LIVE, Bing, and Microsoft Office are trademarks of the Microsoft group of companies. Reverse engineering of software in the device is prohibited to the extent permitted by applicable law. Insofar as this user guide contains any limitations on Nokia’s representations, warranties, damages and liabilities, such limitations shall likewise limit any representations, warranties, damages and liabilities of Nokia’s licensors. The software in this device includes software licensed by Nokia from Microsoft Corporation or its affiliates. To access the Windows Phone software license terms, from the home screen, swipe left, and select about. Please read the terms. Please note that using the software, you accept the terms. If you do not accept the terms, do not use the device or software. Instead contact Nokia or the party from which you purchased the device to determine its return policy.
Changes to This Privacy Policy
Nokia may from time to time change this Policy or change, modify or withdraw access to this site at any time with or without notice. However, if this Policy is changed in a material, adverse way, Nokia will post a notice advising of such change at the beginning of this Policy and on this site’s home page for 30 days. We recommend that you revisit this Policy from time to time to learn of any such changes to this Policy.
DECLARATION OF CONFORMITY
Hereby, NOKIA CORPORATION declares that this RM-860 product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration of Conformity can be found at www.nokia.com/global/declaration. © 2013 Nokia. All rights reserved. Nokia, Nokia Care, and Nokia Connecting People are trademarks or registered trademarks of Nokia Corporation. Nokia tune is a sound mark of Nokia Corporation. Other product and company names mentioned herein may be trademarks or tradenames of their respective owners. Dolby and the double-D symbol are trademarks of Dolby Laboratories. Manufactured under license from Dolby Laboratories. The Bluetooth word mark and logos are owned by the Bluetooth SIG,
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FCC/MEXICO/INDUSTRY CANADA NOTICE
This device complies with part 15 of the FCC rules and Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by Nokia could void the user’s authority to operate this equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ï Reorient or relocate the receiving antenna. ï Increase the separation between the equipment and receiver. ï Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ï Consult the dealer or an experienced radio/TV technician for help. Reproduction, transfer, distribution, or storage of part or all of the contents in this document in any form without the prior written permission of Nokia is prohibited. Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice. To the maximum extent permitted by applicable law, under no circum-
stances shall Nokia or any of its licensors be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused. The contents of this document are provided ‘as is’. Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice. Issue 2.0/EN-US
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Index
A
Add writing languages ........................................................................................................ 19 Airplane mode ......................................................................................................................20 Alarms ................................................................................................................................... 54 Antenna locations .................................................................................................................. 9 Appointments ...................................................................................................................... 54 Automatic phone lock .......................................................................................................... 12
E
Edit Office documents ........................................................................................................ 57 Email ..................................................................................................................................... 34 Emergency call ..................................................................................................................... 63 Excel ................................................................................................................................58, 59
F
Family room .......................................................................................................................... 28 Feedback ............................................................................................................................... 61 Forward email ....................................................................................................................... 35
B
Backup Assistant Plus ......................................................................................................... 27 Barcodes ...............................................................................................................................20 Bing search ........................................................................................................................... 19 Bluetooth .............................................................................................................................. 24 Browser cache ...................................................................................................................... 42 Browser settings ................................................................................................................. 43
G
Gestures ................................................................................................................................ 15
H
Headset ..................................................................................................................... 13, 24, 25
C
Calculator .............................................................................................................................. 56 Calendar ................................................................................................................................ 55 Calls ..................................................................................................................................... 22 Camera .................................................................................................................................. 36 Charge the battery ................................................................................................................ 9 Clock .................................................................................................................................... 54 Codes .................................................................................................................................... 13 Company account ................................................................................................................ 59 Company apps ..................................................................................................................... 59 Conference calls ................................................................................................................... 23 Connections
Cellular data connections ............................................................................................. 41 Close network connections .......................................................................................... 41 Wi-Fi network ................................................................................................................ 40
I
Icons .....................................................................................................................................20 IMEI ..................................................................................................................................... 14 Internet ................................................................................................................................. 40
K
Keys and parts ....................................................................................................................... 7 Kid’s corner ........................................................................................................................... 18
L
Linking contacts .................................................................................................................. 28 Lock and unlock the keys and screen ............................................................................... 12
M
Memory 53 Microsoft account ................................................................................................................ 12 Microsoft Office ................................................................................................................... 57
Connectivity ......................................................................................................................... 24 Contact groups ....................................................................................................................28 Contacts ................................................................................................................................ 26 Copying contacts ................................................................................................................. 28
N
Near Field Communication ................................................................................................. 25 Nokia Lenses ........................................................................................................................ 37 Numbers ............................................................................................................................... 19
D
Data Sense ........................................................................................................................... 43
O
Offline use ............................................................................................................................20 Open an app .......................................................................................................................... 15
P
Password ............................................................................................................................... 12 People.................................................................................................................................... 26 Personalisation ..................................................................................................................... 18 Personalising ........................................................................................................................ 16 Photos
Download lenses ........................................................................................................... 37 Photo settings .............................................................................................................. 37 Share photos ................................................................................................................. 37 Take photos ................................................................................................................... 36 View photos .................................................................................................................. 38
Special characters ............................................................................................................... 19 Start Key ............................................................................................................................... 13 Start screen .......................................................................................................................... 16 Status updates ..................................................................................................................... 29 Syncing .................................................................................................................................. 27
T
Take a photo ......................................................................................................................... 36 Text input .............................................................................................................................. 18 Time and date ...................................................................................................................... 54 To-do list ............................................................................................................................... 55 Touch sensitivity .................................................................................................................. 15
U
Unlock the screen ................................................................................................................ 12 Unlock your phone .............................................................................................................. 12 Uploading photos ................................................................................................................ 29
Pin a contact ..........................................................................................................................17 PIN and PUK codes .............................................................................................................. 14 PIN or PIN2 code .................................................................................................................. 14 Powerpoint ...........................................................................................................................58 PUK or PUK2 code ............................................................................................................... 14
V
Videos
Record videos ............................................................................................................... 37 Settings ......................................................................................................................... 38 Share videos .................................................................................................................. 38
R
Read Office documents ...................................................................................................... 57 Reply to email ....................................................................................................................... 35 Reset your phone .......................................................................................................... 11, 60 Ringtones ........................................................................................................................ 16, 17
S
Save battery ................................................................................................................... 10, 21 Scanning ...............................................................................................................................20 Screen brightness ................................................................................................................11 Search .................................................................................................................................... 19 Search Key ............................................................................................................................ 13 Send email ............................................................................................................................ 35 Set an alarm ......................................................................................................................... 54 Share your mobile data connection .................................................................................. 41 SIM card ...................................................................................................................................8 SkyDrive ................................................................................................................................ 53 Social networking ................................................................................................................ 29 Software version ................................................................................................................. 14 Sounds ................................................................................................................................... 13
Virtual keyboard .................................................................................................................. 18 Visual search .........................................................................................................................20 Voice commands ................................................................................................................. 27 Voice mail .............................................................................................................................. 22 Voice search .......................................................................................................................... 19
W
Wallpaper ...............................................................................................................................17 Web browser ........................................................................................................................42 Wi-Fi ......................................................................................................................................40 Word ...................................................................................................................................... 57
Safety
Read these simple guidelines. Not following them may be dangerous or illegal. For further information, read the complete user guide.
Switch off in Restricted Areas
Switch the device off when mobile phone use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or blasting areas. Obey all instructions in restricted areas.
Batteries, Chargers, and other Accessories
Use only batteries, chargers, and other accessories approved for use with this device. Do not connect incompatible products.
Road Safety Comes First
Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while driving should be road safety.
Keep your Device dry
Your device is not water-resistant. Keep it dry.
Interference
All wireless devices may be susceptible to interference, which could affect performance.
Glass Parts
The device screen is made of glass. This glass can break if the device is dropped on a hard surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of the device or attempt to remove the broken glass from the device. Stop using the device until the glass is replaced by qualified service personnel.
Qualified Service
Only qualified personnel may install or repair this product.
Protect your Hearing
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the speakerphone is in use.
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Contents Safety ........................................................1 Get started .............................................. 6
Keys and parts .....................................................................7 Insert the SIM card ............................................................. 8 Antenna locations .............................................................. 9 About the battery ............................................................. 9 Charge the battery ............................................................. 9 Charge from a computer .................................................. 10 Charge with a wireless charger ........................................ 10 Prolong battery life .......................................................... 10 Power the phone on or off ................................................11 Lock and unlock the keys and screen ............................. 12 Change the volume ............................................................13 Back, Start, and Search keys ............................................13 Switch between open apps ...............................................13 Use voice commands .........................................................13 Change the language and region of your phone ..............13 Microsoft account .............................................................13
Use the touch screen ........................................................ 15 Use your phone when it’s locked ..................................... 16 Switch between vibrate and ring/vibrate ....................... 16 Switch between open apps .............................................. 16 Personalize your phone ................................................... 16 Set your phone to silent ...................................................17 Create a safe, fun start screen for kids .......................... 18 Write text .......................................................................... 18 Search your phone and the web ...................................... 19 Status bar icons ................................................................ 20 Use your phone offline ..................................................... 20 Update your phone ........................................................... 21 Sync your phone with your computer ............................. 21
Make Calls
.............................................. 22
Call a contact .................................................................... 22 Set Up Voice Mail .............................................................. 22 Access Voice Mail .............................................................. 22 Visual voice mail ............................................................... 23 Make a conference call ..................................................... 23
Basics
..................................................... 15
Bluetooth and NFC
............................... 24
Set up your social networking service accounts ............ 29 Change your profile picture ............................................. 29 See your friends’ status updates ..................................... 29 Post your status ............................................................... 29 Write on your friend’s wall ............................................... 29 Upload a photo to a service ............................................. 29
About Bluetooth connectivity ......................................... 24 Connect to a wireless headset ......................................... 24 About NFC ......................................................................... 25 Turn NFC on or off ............................................................ 25 Connect to a Bluetooth accessory with NFC ................... 25 Disconnect the accessory ................................................ 25
Messaging
............................................. 31
People hub ............................................. 26
About the People hub ...................................................... 26 Create, edit, or delete a contact ...................................... 26 Backing up your contacts ................................................ 27 Save a number from a call or message ........................... 27 Search for a contact ......................................................... 27 Use a voice command ....................................................... 27 Create, edit, or delete a contact group ........................... 28 Add a new contact group ................................................. 28 Link contacts .................................................................... 28 Copy contacts from a SIM card to your phone ............... 28 Share your plans with your family and friends ............... 28
Send a message .................................................................31 Chat with your friends ..................................................... 32 View a conversation ......................................................... 32
....................................................... 34
About email ...................................................................... 34 View several mailboxes in a unified inbox ...................... 34 Read received email ......................................................... 35 Send email ........................................................................ 35
Camera
.................................................. 36
Take a photo ..................................................................... 36 Photo settings ...................................................................37 Download lenses ................................................................37
Record a video ...................................................................37 Video settings ................................................................... 38 Share your video .............................................................. 38 Your photos and videos ................................................... 38 Copy your photos and videos to your PC ........................ 39
HERE Maps ........................................................................ 45 Download and update maps .............................................47 Check nearby events and places with Local Scout ..........47 HERE City Lens ..................................................................47
Internet
..................................................40
Entertainment
......................................49
Music + Videos .................................................................. 49 Play music, podcasts, and videos .................................... 49 About Nokia Music ........................................................... 50 Download music from Nokia Music ................................. 50 Listen to Mix radio ........................................................... 50 Shop at the Windows Phone Store ...................................51 Memory and storage ........................................................ 53 SkyDrive ........................................................................... 53
Define how your phone connects to the internet .......... 40 About Wi-Fi connections ................................................. 40 Connect to a Wi-Fi network ............................................. 40 Use a cellular data connection when roaming .................41 Close a network connection .............................................41 Share your mobile data connection .................................41 About the web browser .................................................... 42 Empty the cache ............................................................... 42 Add a website to your favorites ...................................... 43 Other available browser settings .................................... 43 Data Sense ........................................................................ 43
Clock, Calendar, and Calculator
.......... 54
Set an alarm ...................................................................... 54 Set the time and date ...................................................... 54 Add an appointment ........................................................ 55 View your schedule ........................................................... 55 Add a task to your to-do list ........................................... 55
Maps and Navigation
...........................44
Positioning and location services .................................... 44
Use the calculator ............................................................ 56
Office
...................................................... 57
About Microsoft Office Mobile .........................................57 Read Microsoft Office documents ....................................57 Create and edit a Word document ....................................57 Create and edit an Excel workbook ................................. 58 View and edit a PowerPoint presentation ....................... 59
Safety and Warranty ............................60 Index ....................................................... 81
Nokia Lumia 928: Get started
Get started
Speaker Front-Facing Camera
Volume Keys This section covers: • • keys and parts charging the battery Power/Lock key
Camera Key
Back Key
Start Key
Search Key
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Nokia Lumia 928: Get started
Keys and parts
Micro-USB Charging Port Headset connector (3.5mm)
NFC Touch Point Area Rear Camera Lens Flash
Speakerphone
Some of the accessories mentioned in this user guide may be sold separately.
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Nokia Lumia 928: Get started
Insert the SIM card
Your phone uses a SIM card, also known as a mini-UICC card. Do not put stickers on your SIM card. 1. Pull red tab at top of the phone to easily slide out the SIM Tray.
Remove the SIM card
1. With the phone powered off, put your fingernail in the gap on the edge of the SIM cover, and pull the SIM card tray out. 2. Lift the SIM card from the tray. A Subscriber Identity Module (SIM Card) is a “smartcard” that houses personal information, such as your mobile phone number, calling plan, account information, and content, such as contacts, text messages, and call history. The Verizon Wireless 4G SIM Card is compatible with any Verizon Wireless 4G certified device. You can move the 4G SIM Card from one device to another and your wireless service will work seamlessly as long as you have a compatible device and service plan. To see which devices are compatible with the Verizon Wireless 4G SIM Card, visit verizonwireless.com/certifieddevice.
2. Put the SIM in the tray, contact area face up. 3. With the SIM in place, slide the tray back into place until it is fully inserted. This device is designed to be used with a mini-UICC SIM card, also known as a micro-SIM card only. A micro-SIM card is smaller than the standard SIM card. Use of incompatible SIM cards, or use of SIM card adapters, may damage the card or the device, and may corrupt data stored on the card.
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Nokia Lumia 928: Get started
Antenna locations
Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the communication quality and may reduce battery life due to higher power level during operation. The antenna areas are highlighted.
change the settings of all apps.
Charge the battery
Your battery has been partially charged at the factory, but you may need to recharge it before you can switch on your phone for the first time. If your phone is off when you start to charge the phone, it automatically switches on. Make sure you use a compatible USB charger to charge your phone. If the phone indicates a low charge , do the following: 1. Connect the USB cable to the power adapter. 2. Connect the power adapter to an electrical outlet. 3. Connect the small end of the USB cable to the Micro-USB Charging Port on your phone.
About the battery
Your phone has an internal, non-removable, rechargeable battery. Use only approved chargers designated for this phone. You can also use a compatible USB cable to charge your phone. You can set your phone to automatically save power when the battery charge level is low. From the start screen, swipe left and tap . > On Settings > battery saver If the battery is completely discharged, it may take several minutes before the charging indicator is displayed or before any calls can be made.
When your phone goes into battery saver mode, you may not be able to
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Nokia Lumia 928: Get started When the battery is full, disconnect the USB cable from the phone, then from the electrical outlet. To avoid breaking the charger connector, be careful when connecting or disconnecting the USB cable. When the battery is fully charged, the battery indicator in the top right corner of the screen shows the charge is complete . is compatible with any Qi wireless charger. The charging areas on the phone and the charger need to touch, so all phone models may not fit all chargers. In order to charge wirelessly, NFC must be enabled on your phone, and a compatible wireless charging pad (sold separately) is needed. The charging area is highlighted.
Charge from a computer
You can use USB charging when an electrical outlet is not available. Data can be transferred while charging the device. The efficiency of USB charging power varies significantly, and it may take a long time for charging to start and the device to start functioning. 1. First connect the USB cable to the computer, then to your phone. 2. When the battery is full, first unplug the USB cable from your phone, then from the computer.
For more information on wireless charging, see the user guide of your wireless charger.
Prolong battery life
If it seems you’re always looking for a charger, there are steps you can take to reduce the power consumption of your phone. The key is to find the balance between getting the most out of your phone while getting the battery life you need. • • • • Always charge the battery fully. Close the apps you’re not using. Switch battery saver mode on. Mute unnecessary tones, such as key tones.
Charge with a wireless charger
Your phone supports Qi, the global standard for wireless charging, and
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Nokia Lumia 928: Get started • • Use wired headphones, rather than the speakerphone. Change the length of the time-out period after which the phone display powers off.
Power the phone on or off
To power the phone on, press and hold the power/lock key until the phone lights up.
Tip: To check the battery status and switch battery saver mode on, from the start screen, swipe left, and tap battery saver.
Settings >
Lower the screen brightness
From the start screen, swipe left, and tap Settings > brightness, switch Automatically adjust to Off , and select the level you want.
Stop apps from running in the background
1. From the start screen, swipe left, and tap Settings. 2. Swipe to applications, and tap background tasks > advanced. 3. Tap the app you want to block, and tap block.
Use network connections selectively
• • • • • If you are listening to music or otherwise using your phone, but do not want to make or receive calls, switch airplane mode on. Set your phone to check for new mail less frequently. Switch Bluetooth and NFC on only when needed. Use a Wi-Fi connection to connect to the internet, rather than a mobile data (GPRS /Edge/3G/4G) connection. Stop your phone scanning for available Wi-Fi networks. On the start screen, swipe left, tap Settings, and set Wi-Fi to Off .
Important: To make an emergency call during the initial setup, select emergency call.
To power the phone off, press and hold the power/lock key, and swipe the lock screen down. If your phone isn’t responding, press and hold the volume down key and power key at the same time until the phone vibrates. Make sure that the battery is charged and/or the charging cable is plugged in.
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Nokia Lumia 928: Get started
Lock and unlock the keys and screen
To avoid accidentally making a call when your phone is in your pocket or bag, lock the keys and screen of your phone. To lock the keys and screen, press the power/lock key. To unlock the keys and screen, press the power/lock key, and swipe the lock screen up.
Set your phone to lock automatically
Want to protect your phone against unauthorized use? Define a security code, and set your phone to lock itself automatically when you’re not using it. From the start screen, swipe left, and tap Settings > lock screen. , and enter a security code (at least 4 2. Switch password to On digits). 3. Tap Require a password after, and define the length of time after which the phone is locked automatically. Keep the security code secret and in a safe place, separate from your phone. 1. If you forget the security code, and cannot recover it, or you enter the wrong code too many times, your phone will require service. Additional charges may apply, and all the personal data in your phone may be deleted. For more information, contact a Nokia Care point or your phone dealer.
Connect a headset
You can connect a compatible headset or accessories to your phone.
Set the keys and screen to lock automatically
From the start screen, swipe left, and tap Settings > lock screen > Screen times out after, tap the box, and select the length of time after which the keys and screen are locked automatically.
Unlock your phone
1. Press the power key, and swipe the lock screen up. 2. Enter the security code if prompted. Do not connect products that create an output signal, as this may dam-
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Nokia Lumia 928: Get started age the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to volume levels.
Tip: For more examples, say “help”.
Change the volume
Use the volume keys. They control all sounds, including the volume of alarms and reminders.
Change the language and region of your phone
From the start screen, swipe left, and tap region. Settings > language +
Back, Start, and Search keys
The Back, Start, and Search keys help you to navigate your phone. To return to the previous screen, press screen. To go to the start screen, press To search the web, press at the bottom of the
Microsoft account
With a Microsoft Account, you can access all Microsoft services with a single user name and password on your computer or phone. • Download content from the store • Back up your contacts in your Microsoft account • Keep track of and lock your lost phone with Find My Phone To learn more about a Microsoft account and its services, go to www.windowsphone.com.
at the bottom of the screen.
at the bottom of the screen.
Switch between open apps
Press and hold , swipe left or right, and tap the app you want. Your phone remembers all the apps and websites you have visited since the last time your screen was locked.
Create a Microsoft account
Your phone guides you through the initial setup when you put your SIM card in your phone and switch your phone on for the first time. To access all Microsoft services, create your Microsoft account. To create a Microsoft account, you need an internet connection. For information about possible data costs, contact your network service provider. If you can’t connect to the internet, you can create the account later. If you already have a Microsoft account, sign in with your existing username and password.
Use voice commands
Press and hold , and say a voice command.
To call someone in your contact list, you can say “call Gina Harris, mobile”. To open an app such as Calendar, say “open calendar” To search for something on the web, such as pizza parlors, you can say “find pizza parlors”.
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Nokia Lumia 928: Get started
Tip: Forgotten your password? You can have it sent to you in an email or text message.
To create a Microsoft account later, open a Microsoft app or service on your phone. Settings > Or, from the start screen, swipe left, and tap email+accounts > add an account. To create your account on the internet, go to www.live.com.
Access codes PIN or PIN2 code
(4-8 digits) These codes protect your SIM card against unauthorized use. You can set your phone to ask for the PIN code when you switch it on. If you type in the code incorrectly three times in a row, you need to unblock the code with the PUK or PUK2 code.
PUK or PUK2 code
(8 digits) These codes are required to unblock a PIN or PIN2 code. For more information, contact Verizon.
Find your lost phone
Misplaced your phone, or afraid it’s been stolen? Use Find My Phone to locate your phone, and lock or delete all data from it remotely. From the start screen, swipe left, and tap phone. Settings > Find my
Tip: If you need to find out your phone’s IMEI code or other information about your phone, on the start screen, swipe left, and tap
Settings > about or extras+info.
If your phone is lost, go to www.windowsphone.com, sign in with the same Microsoft account as on your phone, and select Find My Phone. You can: • • • Locate your phone on a map Make your phone ring, even if silent mode is powered on Lock your phone, and set it to show a message, so it can be returned to you • Delete all data from your phone remotely The available options may vary.
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Nokia Lumia 928: Basics
Basics
Use the touch screen
Explore your phone with a tap, swipe, or drag. To use your phone, simply tap, or touch and hold the touch screen. To open further options, place your finger on an item until the menu opens.
Tip: To quickly open the apps menu, swipe left on the start screen.
You can use your phone even with gloves on, or with the touch of a fingernail. On the start screen, swipe left, and tap Settings > display+touch, and switch touch sensitivity to High .
Important: Avoid scratching the touch screen. Never use an actual pen, pencil, or other sharp object on the touch screen.
Open an app or other screen element
Tap the app or element. The Basics includes how to: • • • • • use the touch screen open an app use your phone when it’s locked personalize your phone write text Touch and hold to open a menu with further options. Place your finger on an item, until the menu opens. Example: To edit or delete a calendar appointment, touch and hold the appointment, and select the appropriate option.
Drag
Touch and hold your finger to the screen before you start to drag. While dragging, do not release your finger until you have reached the target position.
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Nokia Lumia 928: Basics
Swipe
Quickly slide your finger horizontally or vertically across the screen. Example: Swipe left or right between the start screen and the apps menu, or between different views in the hubs. To quickly scroll through a long list or menu, slide your finger quickly in a flicking motion up or down the screen, then lift your finger. To stop the scrolling, tap the screen.
Switch between open apps
You can see which apps and tasks are open in the background, and switch between them. Press and hold , swipe left or right, and select the desired app.
Personalize your phone About the start screen
Arrange your start screen how you want it and make it easy to see everything that’s going on with the people and passions in your life, realtime. You can size your Live Tiles however you like, making your phone as unique as you are.
Zoom in or out
Place two fingers on an item, such as a map, picture, or web page, and slide your fingers together or apart in a pinch and spread motion.
Use your phone when it’s locked
You can use certain features of your phone when it is locked, without having to enter the security code. You can, for example: • Switch between vibrate or ring and vibrate • Answer or reject an incoming call • Pause or resume playing music, or skip to another song To wake your phone up, press the Power/Lock Key.
Switch between vibrate and ring/vibrate
Press the volume key to see the current selection displayed at the top right of the screen. For example, if your phone is set to vibrate vibrate to switch to ring + vibrate . , tap
Pause or resume music, or skip to another song
Use the music player controls displayed at the top of the screen. You can also see: • • • The date and time Your next calendar event Missed calls or messages
Add tiles to the start screen
From the Start Screen, swipe left to view the apps menu. Touch and hold the application you want to add, and tap pin to start.
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Nokia Lumia 928: Basics
Move tiles on the start screen
To move, remove, or resize a tile, just tap and hold it, then arrange it however you’d like. For example, drag the tile to the desired position and lift your finger from the screen. Tap the tile to set it in place.
Customize your lock screen
Select Settings > lock screen You can select which apps show their status on your lock screen.
Change the lock screen wallpaper
1. Tap Settings > lock screen > Background. 1. Tap photo. 2. Tap change photo 3. Select a photo, and tap .
Resize tiles from the start screen.
From the start screen, touch and hold the tile you want to resize. Tap where the arrow appears to resize.
Remove tiles from the start screen
From the Start Screen, touch and hold the tile you want to remove. Tap to remove the tile.
Tip: You can adjust the photo by zooming in and out, or by sliding the photo up or down, and left or right before selecting .
Pin items to the start screen
You can pin just about anything you want to the start screen: apps, websites, map locations, pictures, songs, shortcuts, and even contacts. To pin something, simply press and hold it until a menu appears, and then tap pin to start.
Change the background in Photos and the live tile
1. From the Start Screen, swipe left, tap Photos, and tap choose background. >
Change your theme
You can change the colors, to match your taste and mood. On the start screen, swipe left and tap Background or Accent color. Settings > theme > and
2. Select a photo, adjust it to get the best possible fit, and select . You can also tap shuffle background to scroll through all your photos.
Personalize your ringtone and other tones
On the start screen, swipe left and tap ringtones+sounds. Settings >
Tip: You can save battery power if you use a darker background.
Select the type of ringtone or alert you want to change, and select the sound.
Set your phone to silent
When you switch silent mode on, all ringtones and alert tones are muted.
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Nokia Lumia 928: Basics On the start screen, swipe left and tap Settings > ringtones+sounds, and switch Ringer and Vibrate to Off 2. Shift key 3. Numbers and symbols key 4. Language key. Only available when more than one writing language has been selected. 5. Space key 6. Enter key 7. Backspace key
.
Once Vibrate is off, you can use the volume key to switch between ring and silent.
Create a safe, fun start screen for kids
You can let your kids use your phone without having to worry about them accidentally deleting your work mail, making online purchases, or doing anything else they shouldn’t. Put selected apps, games, and other favorites for kids to enjoy in their own start screen. 1. On the start screen, swipe left, and tap 2. Tap kid’s corner. 3. Choose which content your kids can use. You can also set a password to keep your kids from accessing your own start screen. Settings.
Go to your own start screen
Press the Power/Lock Key twice, and swipe up on your own lock screen. If you’ve set a password, type it in.
Go back to the kid’s start screen
From your own lock screen, swipe left, and on the kid’s lock screen, swipe up.
The keyboard layout can vary in different apps.
Switch between upper and lower case characters
Tap the key before inserting the character. To switch caps lock mode on, tap the key twice. To return to normal mode, tap the key again.
Switch the kid’s start screen off
From the start screen, swipe left, and tap > Off . Settings > kid’s corner
Write text Use the virtual keyboard
To open the virtual keyboard, select a text input field. You can use the virtual keyboard when holding your phone upright or on its side. 1. Character keys
Insert a number or a special character
Tap the numbers and symbols key. Some of the special character keys can bring up more symbols.
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Nokia Lumia 928: Basics
Tip: To quickly insert a number or a commonly used special character, tap the numbers and symbols key, and slide your finger to the character without lifting.
Search your phone and the web Bing search
No matter where you are on the phone, you can always search with Bing by pressing .
Add an accent to a character
Touch and hold the character, and select the accented character.
Just type whatever you’re looking for in the search box, then tap on the on-screen keyboard. Bing will show you not only the web results, but also local results (including maps, ratings, and directions) and images.
Delete a character
Tap the backspace key.
Move the cursor
Touch and hold the screen near the text, until a cursor is displayed. Without lifting your finger, drag the cursor to the desired location. To move the cursor to the next row or text input field, tap the enter key. The function of the enter key can change in different apps. For example, in the web address field of the web browser, it acts as the Go icon.
Tip: To see related search results, swipe left or right to local or images.
Use voice search
1. Press .
Add more writing languages
You can add several writing languages for your keyboard and switch between the languages when writing. On the start screen, swipe left and tap Settings > keyboard > add keyboards, and select the languages you want to write in.
2. Tap . 3. Say your search word, and select from the list of matches. Not all languages are supported.
Search inside an app
1. In an app, press . to begin the search,
Switch between the writing languages
Tap the language key.
Tip: To clear all the words that have been added to the suggestion list, on the start screen, swipe left and tap
board > advanced, and tap reset suggestions. Settings > key-
2. Enter a search word in the search field, tap and select from the list of matches. 3. Press to return to the list of matches.
Visual search with scan
1. Press .
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Nokia Lumia 928: Basics 2. Tap . 3. To scan text, QR codes, or barcodes, line up the box that appears on the screen over the code. Your phone is roaming and not on your home network. Silent mode is switched on. Airplane mode is switched on. Vibrate mode is switched on.
Tip: To translate or search for text on the web, select scan text.
Battery power level Battery saver mode is switched on. The battery is charging.
Status bar icons
The icons may vary depending on your region or network service provider. For a complete list of icons, see http://www.windowsphone. com/. Your phone is connected to an LTE network. Your phone is connected to a EVDO, TD-SCDMA, or UMTS network (network service).
Use your phone offline
In places where you do not want to make or receive calls, you may still access your music, videos, and offline games if you switch airplane mode on. On the start screen, swipe left and tap > On . Settings > airplane mode
1X
Your phone is connected to a 1X network (network service). An EDGE data connection (network service) is open. An HSDPA/HSUPA data connection (network service) is open. A Wi-Fi connection is available. A Wi-Fi connection is active. A Bluetooth device is connected to your phone. Your calls are forwarded to another number or your voice mailbox There is no SIM card in your phone. Your SIM card is locked.
When airplane mode is switched on, your connection to the mobile network is closed and all radio frequency signals between the phone and the mobile network are prevented. You need to manually set wireless, bluetooth, and NFC back to On to use them after selecting airplane mode. Switch the phone off when mobile phone use is not allowed or when it may cause interference or danger. Comply with the instructions and safety requirements given by, for example, an airline, and any applicable laws and regulations. Where allowed, you can connect to a Wi-Fi network to, for example, browse the internet or switch Bluetooth on in airplane mode.
Accessibility features
You can make it easier to use your phone by increasing text size and screen contrast, and turning on text to speech and the screen magni-
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Nokia Lumia 928: Basics fier. On the start screen, swipe left and tap Settings > ease of access.
Update your phone
By default, updates are downloaded to your phone automatically, depending on your data settings. 1. To check for available updates, on the start screen, swipe left and tap Settings > phone update > check for updates. 2. Tap the update, and then install. You can also turn off the automatic downloads.
Sync your phone with your computer
Do you have media on your PC that you want to listen to or watch on your phone? Use a USB cable to sync music and videos between your phone and PC. If you have a Windows 8 PC, plug your phone into your computer with the cable, and the Windows Phone app will install automatically. If you have a Windows 7 PC, plug your phone into your computer with the cable. A link will appear to install the Windows Phone app. If you have a Mac, get the Windows Phone app from the Mac App Store.
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Nokia Lumia 928: Make Calls
Make Calls
Call a contact
On the start screen, tap ber. > , then tap the contact and the num-
Note: The + character may not work in all regions. In this case, enter the international access code directly.
Call the last dialed number
In the call history, you can view incoming, outgoing, and missed calls. To call the last dialed number, on the start screen, tap Tap next to the name or phone number. .
Set Up Voice Mail
On the start Screen, tap Tap . . .
Dial * 86 and tap Call or This section covers how to: • call contacts • use your call log • check voicemail • make conference calls • silence calls
If you hear a greeting, tap # to interrupt, and follow the setup tutorial.
Access Voice Mail
From you phone, on the start Screen, tap Tap . . .
Dial * 86 and tap Call or
When you hear the greeting, tap # to interrupt, and follow the prompts. From any phone, dial your wireless number.
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Nokia Lumia 928: Make Calls When you hear the greeting, tap # to interrupt, and follow the prompts. Voice mailboxes not set up within 45 days will be canceled. Your voice mailbox is not password protected until you create a password by following the setup tutorial.
Visual voice mail
With Visual Voice Mail, you can view a list of messages without dialling into a mailbox, and listen and erase them at the touch of a button. To subscribe, tap and follow instructions on screen.
Make a conference call
Your phone supports conference calls between two or more people. The maximum number of participants varies by the network service provider. Conference calling is a network service. 1. Call the first participant. , and call the number. .
2. To add another participant, tap
3. When the new call is answered, to start the conference call, tap
Add a new participant to a conference call
To add another person after the conference call has started, tap .
End an active conference call
Tap end call.
Silence an incoming call
Press the volume key to silence an incoming call.
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Nokia Lumia 928: Bluetooth and NFC
Bluetooth and NFC
About Bluetooth connectivity
From the start screen, swipe left and tap tooth to On . Settings, and set Blue-
You can connect wirelessly to other compatible devices, such as phones, computers, headsets, and car kits. Since devices with Bluetooth wireless technology communicate using radio waves, they do not need to be in direct line-of-sight. However, they must be within 33 feet (10 meters) of each other, although the connection may be subject to interference from obstructions such as walls or from other electronic devices. Paired devices can connect to your phone when Bluetooth is switched on. Other devices can detect your phone only if the Bluetooth settings view is open. Do not pair with or accept connection requests from an unknown device. This helps to protect your phone from harmful content.
Connect to a wireless headset
With a wireless headset, you can answer a call even if your phone is not directly at hand, and you can have your hands free, for example, to continue working at your computer during a call. Wireless headsets are sold separately. This section covers: • • • Uses of Bluetooth and NFC technologies How to connect to a wireless headset and other accessories How to read NFC tags 1. 2. 3. 4. From the start screen, swipe left and tap Settings > Bluetooth. Switch Status to On . Make sure that the accessory you want to pair with is on. From the list, tap the device you would like to pair with. Depending on the device you’re pairing with, you may be asked to enter a passkey or to confirm matching passkeys. For details, see the user guide of the headset. Tap done.
5.
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Nokia Lumia 928: Bluetooth and NFC
About NFC
Near Field Communication (NFC) makes connecting easy and fun. You can pair your phone with NFC-enabled devices, such as a Bluetooth headset, without having to go deep into the phone menus. With NFC, you can: Connect to compatible Bluetooth accessories that support NFC, such as a headset or a wireless loudspeaker. Send things, such as contacts or your own pictures, to your friend’s phone with tap+send. The NFC area is on the back of your phone, near the camera. Tap other phones, accessories, tags, or readers with the NFC area. Before using NFC, make sure the screen and keys are unlocked.
Turn NFC on or off
From the start screen, swipe left and tap send. . 2. Switch NFC sharing to On 1. Settings > tap +
Connect to a Bluetooth accessory with NFC
Hands busy? Use a headset. Or why not listen to music using wireless speakers? You only need to tap the compatible accessory with your phone. Tap the NFC area of the accessory with the NFC area of your phone, and follow the instructions on the screen.
Disconnect the accessory
Tap the NFC area of the accessory again. For more information, see the accessory user guide.
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Nokia Lumia 928: People hub
People hub
About the People hub
You can save and organize your friends’ phone numbers, addresses, and other contact information in the People hub. You can also get in touch with your friends through social networking services. When you set up your email or Facebook account on your phone, your contacts are imported automatically into your People Hub. Social networking services are third party services and are not provided by Nokia. Check privacy settings of any social networking service you are using, since you may share information with a large groups of people. The terms of use of social networking services apply to sharing information on that service. Familiarize yourself with the terms of use and privacy practices of each service. Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs.
Create, edit, or delete a contact
You can save your friends’ phone numbers, addresses, and other information to the People hub. On the start screen, tap People, and swipe to all.
Add a new contact
The People’s hub section includes how to: • • • • manage contacts search for contacts use voice commands create groups 1. Tap > new contact. 2. If you have signed in to several accounts, tap the account to which you want the contact linked. 3. Tap each item (such as name, email, phone) and then enter the information. When finished, tap to save the new contact.
Edit a contact
1. Tap a contact and . 2. If a contact has several linked accounts, select one account.
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Nokia Lumia 928: People hub 3. Tap a contact detail, edit the fields, and tap . 3. Tap the phone number and 4. Tap .
Delete a contact
1. Tap the contact and > delete. 2. If a contact has several linked accounts, tap an account and delete. The contact is deleted both from your phone and, with some exceptions such as Facebook, Twitter and LinkedIn, from the online service where it’s stored.
, edit the phone number and phone number type. .
5. Edit other contact details, including the name, and tap
Search for a contact
Is the People hub overflowing? Rather than scrolling through your entire contacts list, you can search, or jump to a letter of the alphabet. You can also use a voice command to call or send a message to a contact. On the start screen, tap Tap People, and swipe to all.
Backing up your contacts
You can backup your contact data using Backup Assistant Plus. 1. From the start screen, swipe left, and tap Settings >Backup Assistant Plus. 2. Tap sync now to sync and backup your contacts immediately. 3. Tap settings to set the sync feature on or off.
, and start writing a name. The list filters as you write.
Jump to a letter of the alphabet
Tap any letter in the contacts list on the left, and in the alphabet menu, tap the first letter for the name you want. You jump directly to that point in your contacts list.
Save a number from a call or message
When you receive a call or message from a person whose phone number you have not yet saved, you can easily save the number in a new or existing contact list entry.
Reduce the number of visible contacts
Tap > settings > filter my contact list, and select or clear the appropriate check boxes.
Save a number from a received call
1. On the start screen, tap . . 2. In the call history list, tap a phone number and 3. Tap
Use a voice command
1. In any view, press and hold . 2. Say call or text, and the contact’s name. For more information on voice commands, see “Use voice commands” on page 13
, edit the phone number and phone number type. .
4. Edit other contact details, including the name, and tap
Save a number from a message
1. On the start screen, tap . 2. In the conversations list, tap a conversation.
Tip: Pin your most important contacts or contact groups to the start screen. Touch and hold a contact, then tap pin to Start.
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Nokia Lumia 928: People hub
Create, edit, or delete a contact group
When you have created contact groups, you can send a message to several people at the same time. For example, you can assign the members of your family to one group and reach them more easily with a single message. On the start screen, tap People, and swipe to together.
single contact card. On the start screen, tap People, and swipe to all.
Link two or more contacts
1. Tap the main contact you want to link to, and tap . 2. Tap choose a contact and the contact to be linked.
Add a new contact group
1. Tap > Group. .
Unlink a contact
1. Tap the main contact and tap . 2. Tap the contact to be unlinked and unlink.
2. Write a name for the group, and tap 3. Tap 1. and a contact, and tap .
Copy contacts from a SIM card to your phone
If you have contacts stored on your SIM card, you can copy them to your phone. You can add more details to contacts that are stored on your phone, such as alternative phone numbers, addresses, or a picture. On the start screen, tap Tap People.
Rename a group
Tap the group name. > rename, and enter the new name. . 2. Tap 3. Tap
Add a new contact
Tap and , and then a contact.
> settings > import SIM contacts.
Share your plans with your family and friends
Want to gather with people, but find it difficult to set a date and time convenient for everybody? You can invite others to chat, and privately share a calendar, photos, or notes. To use this feature, you need to sign in to your Microsoft account. To create a room for sharing, on the start screen, tap swipe to together. 1. Tap > Room. . People, and
Remove a contact
1. Touch and hold the group name. 2. Tap members and the contact, and then remove from group.
Delete a contact group
Tap the group and > delete.
Link contacts
Do you have contact information for the same person from different social networking services or mail accounts as separate contact entries? You can link multiple contacts so that their information is in a
2. Write a name for the room, and tap 3. To invite others to join, tap > Send.
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Nokia Lumia 928: People hub 4. To switch between a group chat, calendar, note, or photo album, swipe left or right. On the start screen, tap People, and swipe to what’s new.
Set up your social networking service accounts
The social networking services are third-party services and not provided by Nokia. Check the privacy settings of the social networking service you are using, as you may share information with a large group of people. The terms of use of the social networking service apply to sharing information on that service. Familiarize yourself with the terms of use and the privacy practices of that service. From the start screen, swipe left and tap Settings > email+accounts. 2. Tap add an account and the name of the service, and follow the displayed instructions. 1.
Post your status
If you feel like reaching out to your friends, let them know what’s on your mind. Post your status to the social networking services that you use. On the start screen, tap People, and swipe to all.
1. Tap your own contact card and post an update. 2. Write your message. 3. In the Post to field, check the box next to each account to post to, and tap 4. Tap . .
Tip: When you sign in to an account, contacts in the account are automatically imported.
Write on your friend’s wall
You can contact your friends by writing on their Facebook wall. 1. On the start screen, tap People, and swipe to all. 2. Tap a Facebook friend’s profile and write on wall. 3. Write your message, and tap .
Change your profile picture
On the start screen, tap People, and swipe to all. 1. Tap your own contact card and your picture. 2. Tap your picture again, and in the Photos hub, select a new picture. 3. Drag the picture around to adjust the cropping, and tap . To set where to update your picture, tap Post to, select or clear the check boxes, and tap 4. Tap . .
Comment on a friend’s status update
In Facebook, you can contact your friends by commenting on their status updates. 1. On the start screen, tap . . People, and swipe to what’s new.
2. On the post, tap
3. Write your comment, and tap
See your friends’ status updates
After you set up social networking services on your phone, you can follow your friends’ status updates in the People hub.
Upload a photo to a service
After you take a photo, upload it to the web so all your friends can see what you’re up to. You can also set up your phone to automatically up-
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Nokia Lumia 928: People hub load photos to social networking services.
Select photos
1. Browse your photo albums for the photo you want to share. 2. Tap and hold the photo, and tap share.... 3. Select a sharing method. You can send it in a text message or email, or upload it to social networking services.
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Nokia Lumia 928: Messaging
Messaging
On the start screen, tap
Messaging.
You can send and receive text messages, multimedia messages with photos, and instant messages (network service). Text, multimedia, and IM (instant messages) messages between you and a particular contact are arranged in conversations. If a contact is signed in to an IM service, you can send an instant message. If you have contact groups such as family or colleagues, you can send messages to a group. You can send text messages that are longer than the character limit for a single message. Longer messages are sent as two or more messages. Your network service provider may charge accordingly. Characters with accents, other marks, or some language options, take more space, limiting the number of characters that can be sent in a single message. Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs.
Send a message
With text and multimedia messages, you can quickly contact your friends and family. The messaging section includes how to: • • • send a message reply to a message view a conversation In a multimedia message, you can attach photos, videos, your location, voice notes, and contact information for another person. 1. On the start screen, tap . Messaging.
2. Tap
3. To add a recipient from your contacts list, tap , or start writing a name. You can also type in a phone number. 4. Tap the message box, and enter your message.
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Nokia Lumia 928: Messaging 5. To add an attachment, tap and the file. text, and tap .
6. To send the message, tap .. Sending a message with an attachment may be more expensive than sending a normal text message. For more information, contact your service provider If the item you insert in a multimedia message is too large for the network, the device may automatically reduce the size. Only compatible devices can receive and display multimedia messages. Messages may look different in different devices.
Send a message to a group of people
Need to send a message to a group of people? Create a group in the People hub, and you can reach them all with a single message or email. On the start screen, tap People.
Tap the group and text or send email, and write and send your message. For more information on how to create a group, see “Add a new contact group” on page 28.
Tip:
Chat with your friends
If you start writing a message, and switch to another app On the start screen, tap Messaging. before sending it, you can continue your message when you You need a Microsoft account to use instant messaging. return to Messaging. Tap > drafts. The draft message Before using IM, you must set up an IM service. Swipe left to online, is deleted when sent.
and follow the instructions shown on the phone.
Receive a delivery confirmation
You can set a delivery confirmation that your message was sent. 1. 1. 1. > settings. Tap Switch delivery confirmation to On .
1. Sign in to a chat service, if not signed in already. 2. In the People hub, tap the contact you want to chat with. You can also chat with a group of people. 3. Write your message, and tap .
Reply to a message
Tap the conversation containing the message. . 2. Tap the message field, enter your reply, and tap
View a conversation
You can see the messages you have sent to and received from a particular contact in a single conversation thread, and continue the conversation from that thread. The thread can contain text messages, multimedia messages, and instant messages. When you send a new message, it is added to the current conversation. If no conversation exists, a new conversation is started. When you open a received message from the start screen, the message opens in the conversation.
Forward a message
1. 2. 3. 4. Tap the conversation containing the message. Touch and hold the message, and tap forward. Select the recipients. Tap the message field, enter your message before the forwarded
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Nokia Lumia 928: Messaging On the start screen, tap Messaging and the conversation.
Delete a conversation
Tap threads, touch and hold the conversation, and tap delete.
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Nokia Lumia 928: Email
About email
You can use your phone to read and reply to email when you are on the go. You can also combine mailboxes, so you can see all your email in a unified inbox. Emails are organized into conversations.
Add a mailbox
You can add several mailboxes to your phone. From the start screen, swipe left and tap email+accounts. 2. Enter your username and password. 3. Tap sign in. Settings >
1. Tap add an account and the name of the account.
Delete a mailbox
Touch and hold the mailbox, and tap delete.
View several mailboxes in a unified inbox
If you have more than one email account, you can choose which inboxes you want to link together in a unified inbox. The unified inbox lets you see all your email at a glance. The Email section covers how to: • • • add mailboxes access email linking email accounts
Link inboxes
1. On the start screen, tap a mailbox. > link inboxes. 2. Tap 3. In the other inboxes list, select the inboxes you want to link to the first one. The new unified inbox is pinned to the start screen.
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Nokia Lumia 928: Email
Tip: To rename the inbox, tap rename linked inbox, enter a new name, and tap .
To reply to the sender only, tap reply. To reply to the sender and all other recipients, tap reply all.
Forward email
Open the mail and tap >forward.
Unlink inboxes
1. On the start screen, tap a unified inbox. > linked inboxes. 2. Tap 3. In the inbox list, tap the inboxes you want to unlink and then unlink.
Delete email
Open the email, and tap . To delete multiple emails at the same time, tap to the left of an email. Check the boxes that appear on the left and tap To delete one email at a time, open the email, and tap
Read received email
You can use your phone to read and reply to email. On the start screen, tap a mailbox. In your mailbox, tap the email. Unread mail is marked in a different colour.
Tip: If an email contains a web address, to open the address in the phone web browser, tap the address.
Tip: To zoom in or out, place two fingers on the screen, and slide them apart or together.
Send email
You can use your phone to write and send email, and attach files to your email. On the start screen, tap a mailbox. 1. Tap . in the To: field.
Open or save an attachment
With the mail open, tap the attachment, such as a photo, and it downloads to your phone. To save an attachment, tap the attachment again, then tap save to phone. Not all file formats can be saved. >
2. To add a recipient from People, tap 3. Write a subject in the Subject: field. 4. Write your email. 5. To attach a file, tap .
Reply to email
Tap .
6. To send the email, tap . If you have a linked inbox, you will be asked to choose the account where you want to send it from.
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Nokia Lumia 928: Camera
Camera
Note: Before using the camera, remove the protective tape from the lens.
Take a photo
To open the camera, press and hold the Camera Key. To zoom in and out, place two fingers on the screen, and slide your fingers together or apart. To focus, press the camera key halfway down. The focus is locked when the white rectangle stops blinking. To take the photo, press the Camera Key. To view the photo you just took, swipe right. Photos are saved to the camera roll in the Photos hub.
Take a photo without using the Camera Key
1. From the start screen, swipe left, and tap Settings. 2. Swipe to applications, and tap photos+camera > Tap screen to take pictures and videos.
The Camera section includes how to: • • • • • • • • • take a photo view photos take close-ups take night-time photos increase the sharpness of photos record videos send a photo copy photos to your PC download lenses
Take a close-up
Tap > photo settings... > Scenes > Close-up.
Take photos in the dark
Want to take better photos even in dim light? Use the night mode. Tap > photo settings... > Scenes > Night or Night Portrait.
Take a photo of a moving object
To capture the action with your phone, use the sports mode to take a sharper photo of moving people.
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Nokia Lumia 928: Camera Tap > photo settings... > Scenes > Sports. 1. Tap To open the camera, press and hold the camera key. > Find lenses, and follow the instructions.
Take a photo in bright light
To take better photos when there’s bright light coming from behind your subject, use the backlight mode. Tap > photo settings... > Scenes > Backlight.
Camera tips
Here are some tips to help you get the most out of your phone camera. • • Use both hands to keep the camera steady. After about a minute of inactivity, battery saving mode switches on. To use the camera again, press the Power Key, and drag the lock screen up. To switch between taking photos and videos, tap or .
Take a self portrait
To take a self-portrait easily, use the front camera of your phone. Tap .
• • • >
Tip: You can also take a photo when you write a message or email. Tap .
To switch between front facing camera and rear camera, tap . Keep a safe distance when using the flash. Do not use the flash on people or animals at close range. Do not cover the flash while taking a photo.
Share a photo
To open the camera, press and hold the Camera Key. 1. Take a photo. 2. Swipe right, touch and hold the photo, and tap share.... 3. Select the sharing service, enter a caption if you like, and tap .
Photo settings
You can adjust the following photo settings: • • • • • • Scenes: Auto (default)/Close-up/Night/Night Portrait/Sports/Backlight ISO: Auto (default)/100/200/400/800 Exposure Value: 0 (default), 1/3 steps between -2 and 2 White Balance: Auto (default)/Cloudy/Daylight/Fluorescent/Incandescent Aspect Ratio: 16:9 (default)/4.3 Focus Assist Light: On (default)/Off
Record a video
Besides taking photos with your phone, you can also capture special moments as videos. To open, press and hold the Camera Key. 1. To switch from image mode to video mode, tap . 2. To start recording, press the Camera Key. The timer starts to run. 3. To stop recording, press the Camera Key. The timer stops. To view the video, swipe right. The video is automatically saved to the camera roll in the Photos hub.
Download lenses
Would you like to make your camera even better and find new fun ways to take great photos? Download Nokia Lenses apps from Store.
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Nokia Lumia 928: Camera
Video settings
You can adjust the following video settings: • • • White Balance: Auto (default)/Cloudy/Daylight/Fluorescent/Incandescent Continuous Focus: On (default)/Off Video Mode: Standard Quality 720p (default)/High Quality1080p
Tip: To quickly zoom in or zoom back out, tap the photo twice.
View the available options
Touch and hold a photo. Photos can be sent to you in an email or multimedia message. To view these photos later, save them to the Photos hub.
Share your video
To open the camera, press and hold the Camera Key. 1. Record a video. 2. Swipe right, touch and hold the video, and tap share.... 3. Select the sharing service, enter a caption if you like, and tap Not all sharing services support all file formats or videos recorded in high quality. .
Save a photo to the Photos hub
In an email or multimedia message, tap the photo and save to phone. You can view saved photos in the Photos hub. Tap albums > Saved Pictures.
Mark a photo as a favorite
Would you like to find your best shots quickly and easily? Mark them as favorites, and you can see them all in the favorites view in the Photos hub. On the start screen, tap Photos. 1. Tap albums, and browse to a photo. 2. Touch and hold the photo, and tap add to favorites.
Your photos and videos
The photos you have taken or videos you have recorded with your phone are saved to the Photos hub, where you can browse and view them. To manage your media files more effectively, mark your favorites, or organize them into albums.
Browse and view photos
On the start screen, tap Photos > camera roll. Tap a photo to view it. To view the next photo, swipe left. To view the previous photo, swipe right.
Tip: You can also mark a photo as a favorite right after taking it. Just swipe right, touch and hold the photo, and tap add to favorites.
Zoom in or out
Place two fingers on the screen, and slide your fingers together or apart.
View your favorites
On the start screen, tap Photos, and swipe to favorites.
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Nokia Lumia 928: Camera
Upload photos and videos to the web
Want to upload your photos and videos to a social networking service for your friends and family to see? On the start screen, tap Photos. 1. Select a photo or video to upload. 2. Touch and hold the photo or video, tap share... and the service. 3. Enter a caption if you like, and tap .
Change the background in the Photos hub
Set a favorite photo as the background of the Photos hub. On the start screen, tap Photos. 1. Tap > choose background. .
2. Tap the photo and
Tip: You can also set your phone to periodically change the photo automatically. Tap > shuffle background.
Copy your photos and videos to your PC
1. Use a compatible USB data cable to connect your phone to a compatible computer. 2. On your computer, open the Windows phone app. For more information, go to www.WindowsPhone.com.
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Nokia Lumia 928: Internet
Internet
Define how your phone connects to the internet
Does your network service provider charge you a fixed fee for data transfer, or on a pay as you use basis? To use the optimal connection method, change the Wi-Fi and mobile data settings. From the start screen, swipe left and tap Settings.
About Wi-Fi connections
Connecting to a Wi-Fi network is a handy way of accessing the internet. When out and about, you can connect to Wi-Fi networks in public places, such as a library or internet café. From the start screen, swipe left and tap Settings > WiFi.
Note: Using Wi-Fi may be restricted in some countries. For example, in the USA and Canada, you are only allowed to use 5.15 -5.25 GHz Wi-Fi indoors. For more information, contact your local authorities.
Connect to a Wi-Fi network
The Internet section covers how to: • • • • • • • • Set up Wi-Fi Browse the web Set up bookmarks Empty the cache Switch to cellular data connection Edit an internet access point Add a multimedia message access point Close all network connections 1. Tap Wi-Fi and switch Wi-Fi networking to On . 2. Select the desired connection. Using a Wi-Fi connection is generally faster and less expensive than using a cellular data connection.
Tip: Your phone periodically checks for and notifies of available connections. The notification appears briefly at the top of the screen. To manage your Wi-Fi connections, tap the notification.
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Nokia Lumia 928: Internet
Connect to a hidden Wi-Fi
1. Make sure WiFi networking is switched to On . 2. Tap advanced > . 3. Enter the network name, and tap add.
Close all network connections
From the start screen, swipe left and tap mode. 2. Switch Status to On . 1. Settings > airplane
Use a cellular data connection when roaming
1. From the start screen, swipe left and tap Settings > cellular. 2. Tap Data connection, and on. 3. Tap Data roaming options > roam. Data roaming means using your phone to receive data over networks that your network service provider doesn’t own or operate. Connecting to the internet when roaming, especially when abroad, can raise data costs substantially. Mobile data access points are usually sent to you by your network service provider. You can manually add access points.
Share your mobile data connection
Want to use the internet on your laptop but don’t have access? You can make your phone the hotspot for your laptop or other devices. A Wi-Fi connection is then created. 1. Swipe left, and tap Settings > internet sharing. 2. Switch Sharing to On . 3. To change the name of your connection, tap setup > broadcast name, and write a name.
Close a network connection
If an application in the background is using an internet connection, you can close the connection without closing the application. From the start screen, swipe left and tap Settings.
Close all Wi-Fi connections
1. From the start screen, swipe left and tap 2. Switch WiFi networking to Off . Settings > WiFi.
Close all cellular data connections
1. From the start screen, swipe left and tap 2. Tap Data connection, and tap off. 3. Tap Data roaming options > don’t roam. Settings > cellular.
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Nokia Lumia 928: Internet
Tip: You can also type in a password for the connection.
4. Tap the connection on the other device. The other device uses data from your data plan, which may result in data traffic costs. For information on availability and costs, contact your network service provider.
Tip: To quickly zoom in on a section of a web page, double-tap the screen. To zoom out, double-tap the screen again.
You can open up to six browser tabs at the same time and switch between them.
About the web browser
On the homescreen, tap . Catch up on the news, and visit your favorite websites. You can use Internet Explorer 10 Mobile in your phone to view web pages on the internet. To browse the web, you must be connected to the internet.
Open a new tab
Tap > tabs > .
Switch between tabs
Tap > tabs, and tap a tab.
Close a tab
Tap > tabs > .
Tip: If you do not have a flat-rate data plan from your network service provider, to save data costs in your phone bill, you can use a Wi-Fi network to connect to the internet.
Send a web link
Tap > share page, and select a method of sending a web link, such as messaging, email, or a social network.
Empty the cache
A cache is a memory location that is used to store data temporarily. If you have, or have tried to, access confidential information or a secure service requiring passwords, clear the cache after each use. Tap > settings > delete history.
Go to a website
Tap the address bar, enter a web address, and tap .
Search the internet
Tap the address bar, enter a search word, and tap .
Delete an individual item in your browsing history
Tap . > recent > , check the item you want to delete, and tap
Zoom in or out
Place two fingers on the screen, and slide your fingers apart or together.
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Nokia Lumia 928: Internet
Add a website to your favorites
If you visit the same websites all the time, add them to your favorites, so you can easily access them. On the homescreen, tap While browsing, tap . > add to favorites, and then .
Data Sense
Use Data Sense to set limits and keep track of your cellular data usage. From the start screen, swipe left and select Data Sense, and then yes to set it up. 2. Under set limit, tap Limit type > One time, Monthly, or Unlimited. 3. If you select Monthly, select the Monthly reset date and choose a day of the month. Enter a Monthly data limit, select the type 1. of Units (MB or GB), and tap . 4. If you select One time, enter a value in Days until data expires, enter a balance in Available data, enter the type of Units, and select . 5. To change values, dates, or types of limits, tap > set limit, and make changes. You can also select the option Restrict background data when I’m near my limit for additional limitations
Go to a favorite website
Tap > favorites, and a website.
Tip: You can also pin your favorite websites to the start screen. While browsing the website, tap > pin to start.
Other available browser settings
Tap • • >Settings. Website preference: Switch browser view between mobile version and desktop version. Use address bar button for: Switch available feature on address bar to showing favorite list, to stop or refresh browser, or to switch between tabs. Advanced settings: Adjust privacy settings such as location access, and cookies.
•
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Nokia Lumia 928: Maps and Navigation
Maps and Navigation
Positioning and location services About positioning methods
Your phone shows your location on the map using GPS, A-GPS, Wi-Fi, or network (Cell ID) based positioning. A-GPS and other enhancements to GPS may require transferring small amounts of data over the cellular network. If you want to avoid data costs, for example when travelling, you can switch the mobile data connection off in your phone settings. Wi-Fi positioning improves positioning accuracy when satellite signals are not available, especially when you are indoors or between tall buildings. If you’re in a place where the use of Wi-Fi is restricted, you can switch Wi-Fi off in your phone settings. Depending on the available positioning methods, the accuracy of positioning may vary from a few meters to several kilometers. The availability, accuracy and completeness of the location information depend on, for example, your location, surroundings, and third party sources, and may be limited. Location information may not be available, for example, inside buildings or underground. For privacy information related to positioning methods, see the Nokia Privacy Policy.
Switch location services on
This sections explains how to: • • • use location services use HERE maps save favorite locations Find out where you are using Maps, and save your location to the photos you take – let apps use your location information to offer you a wider variety of services. 1. From the start screen, swipe left, and tap Settings. On.
2. Tap location, and switch Location services to
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Nokia Lumia 928: Maps and Navigation
HERE Maps
HERE Maps shows you what is nearby, and directs you where you want to go. You can: • • • • Find cities, streets, and services Find your way with turn-by-turn directions Share your location Save your favorite places to your phone as favorites, and pin places to the start screen for quick access • Sync your favorites with maps.nokia.com • Write a review for a place, or take a photo and upload it for everyone to see, either on their phone or at the HERE Maps website Some services may not be available in all countries, and may be provided only in selected languages. The services may be network dependent. For more information, contact your network service provider. Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs. Contents of digital maps may sometimes be inaccurate and incomplete. Never rely solely on the content or the service for essential communications, such as in emergencies. Some content is generated by third parties and not Nokia. The content may be inaccurate and is subject to availability.
1.
From the start screen, swipe left, and tap
HERE Maps.
shows where you are. If HERE Maps can’t find your location, shows your last known location. If accurate positioning is not possible, a green halo around the location icon shows the general area you might be in. In densely populated areas, the accuracy of the estimate is better, and the green halo is not as wide. 2. To see your current or last known location, tap Map coverage varies by country and region. .
Browse the map
Drag the map with your finger. By default, the map is oriented north.
Zoom in or out
Place two fingers on the map, and slide your fingers apart to zoom in or together to zoom out.
Tip: To add zoom controls to the map view, tap and switch Zoom controls to On . > settings,
Find a location
HERE Maps helps you find specific locations and businesses. You must be online to search for places and locations. 1. From the start screen, swipe left, and tap HERE Maps.
Important: If you do a factory reset, HERE Maps is removed and must be downloaded again.
See where you are on a map
If you need to get your bearings, check where you are on a map. You can also explore different cities and countries.
, and write search words, such as a street address or place 2. Tap name, in the search box. 3. Select an item from the list of proposed matches. The location is shown on the map.
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Nokia Lumia 928: Maps and Navigation
Tip: Want to see more information about a place? The place details view contains general information, photos, reviews, links to guides, and suggestions for nearby places. When the location is shown on the map, to see the place details view, tap the information bubble.
If no search results are found, check the spelling of your search words.
1.
From the start screen, swipe left, and tap
HERE Maps.
> directions. 2. Tap 3. If you don’t want the start point to be your current location, tap from, and search for a starting point. 4. Tap to, and search for a destination. The route is shown on the map, along with an estimation of how long it takes to get there. Tap to see the detailed directions.
Discover nearby places
Looking for a new restaurant, hotel, or store? HERE Maps suggests nearby places for you. From the start screen, swipe left, and tap 1. HERE Maps.
Tip: To get directions to a place, you can also tap the place on the map, or tap and hold a point on the map, and tap the information bubble. Tap directions to here or directions from here. Tip: You can also pin a place to the start screen for easy access. When the place is shown on the map, tap the information bubble and .
Tap to find suggested places nearest to you, or browse to a point on the map.
. 2. Tap You can see all types of suggested places on the map. 3. To find certain types of nearby places, tap , swipe to explore, and tap a category tile. The nearby places in the category are shown on the map.
Switch between walking, driving, and public transport
In the detailed directions view, tap , , or . Public transport routes are shown if a valid connection is found between your location and your destination. Public transport directions are available for selected regions around the world.
Tip: Tap and hold a category tile to pin it to the start screen. This way you can quickly discover new places wherever you are.
Get directions to a place
You can get directions for walking, driving, or using public transportation using your current location or any other place as a starting point.
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Nokia Lumia 928: Maps and Navigation
Tip: Use turn-by-turn walk navigation to help you navigate to your destination on foot. Tap , and at the top of the view, tap start navigation. To switch between your location, next turn, and route overview, swipe left or right.
world around you? With Local Scout, you can check for nearby restaurants and bars, events and attractions, and shops. Local Scout service is available in the United States, Australia, France, Canada, and the United Kingdom. 1. From the start screen, swipe left, and tap Local Scout. 2. Swipe to a category. For example, to see restaurants and bars, swipe to eat+drink. To sort or filter the results, select the link below the category title.
Download and update maps
Save new maps to your phone before a journey, so you can browse the maps without an internet connection when traveling. From the start screen, swipe left, and tap 1. HERE Maps.
Share the address of a place or event
Tap the item on the list, and tap .
To download and update maps, switch Wi-Fi networking on. > download To download new maps to your phone, tap maps > download new maps. 2. To update existing maps on your phone, tap update current maps.
HERE City Lens
Discover places and interesting things to do nearby you with HERE City Lens. The service is free of charge. You can: • • • Find places of interest Search for specific places such as restaurants or shops Get contact information and walking or driving directions to the places that interest you • Share places with your friends Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs. Some services may not be available in all countries, and may be provided only in selected languages.
Delete a map
Tap > download maps > download new maps. Tap and hold the map, and tap delete.
Change the look of the map
View the map in different modes, to highlight certain details and to help you find your way more easily. 1. From the start screen, swipe left, and tap HERE Maps.
2. Tap , and select a map view, for example, satellite. The available options and features may vary by region. The unavailable options are dimmed.
Find places
Never miss an interesting place again. You can see what’s around you through your camera viewfinder. 1. From the start screen, swipe left, and tap HERE City Lens. 2. Tap a category such as hotels or shopping.
Check nearby events and places with Local Scout
Want to see what’s going on in a given neighborhood, and explore the
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Show places on your surroundings
Hold your phone in landscape mode, and pan around you as if taking a photo. The radar in the top right corner helps you quickly see where there are places near you.
Tip: If there are many places in the same location, to view them, tap .
View places in a list
Hold your phone in portrait mode.
Search for a place
In the main view, tap , and write your search word. Your searches are saved for future use.
Get contact information and directions to a place
Found a nice restaurant? Get directions to the place, and call them right away to make a reservation. If you’re meeting friends, it’s easy to send the information to them. From the start screen, swipe left, and tap HERE City Lens and a place. To call the place, tap phone. To get walking or driving directions, tap get directions. To send the contact information to a friend, tap method to send the information. and choose a
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Nokia Lumia 928: Entertainment
Entertainment
Music + Videos
You can use your phone to watch videos and listen to music and podcasts while on the move.
Play music, podcasts, and videos
1. 2. 3. 4. From the start screen, swipe left and tap Music+Videos. Tap music, videos, or podcasts. To browse by category, swipe left or right. Tap the song, podcast, or video you want to play.
Tip: You can improve the quality of the sound by changing the equalizer settings. From the start screen, swipe left, and tap Settings > audio.
Pause and resume playback
To pause playback, tap ; to resume, tap .
Fast-forward or rewind
Tap and hold The Entertainment section includes: • • • • how to watch videos and listen to music shopping at the Store downloading games writing reviews or .
Tip: To play songs and videos in a random order, tap .
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Nokia Lumia 928: Entertainment
About Nokia Music
With Nokia Music on Windows phone, you can download songs on your phone and compatible computer. From the start screen, swipe left, and tap Nokia Music.
loaded as part of an album. 4. If asked, sign in to your Nokia account. 5. Select a payment method. Songs are saved to your phone and automatically added to your music collection. If you run out of battery during download, the downloaded data may be lost.
For more information, go to music.nokia.com. You may need a Nokia account to use some Nokia Music features. To create a Nokia account or edit your account details, on the start screen swipe left, and tap Settings > Nokia account. This service is not available in all countries or regions.
Listen to Mix radio
The easiest way to check out new artists and songs in different genres is to stream music from Mix radio. You can stream hand-picked mixes from different artists and genres and save them on your phone to listen to offline. From the start screen, swipe left, and tap Nokia Music > mix radio. 2. Select what kind of music you want to listen to. You can listen to music while using your phone, except when making or receiving a call, or using voice commands. 1. Use the volume keys to control playback and to skil to the next song.
Tip: Where available, use a Wi-Fi connection to download and stream music from Nokia Music.
All intellectual property and other rights in and to the songs belong and are expressly reserved to third party licensors, such as the relevant record label or artist, author, composer, or publisher. You will only be entitled to use music downloaded from Nokia Music in accordance with the restrictions on use that apply to that particular piece of music as set out under ‘Rights’ on the product pages of Nokia Music. Music that you purchased from other sources must be used in accordance with the terms of such purchase. You are responsible for your compliance with the applicable intellectual property and other rights in the music you use. Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs.
Tip:
Tap and hold the mix to make it available offline. You can only have a limited number of mixes offline at a time.
Skip to the next song
1. Tap skip. . There may be some limitation on how many songs you can
Download music from Nokia Music
1. From the start screen, swipe left, and tap Nokia Music 2. Browse to the song or album you want to download. 3. Tap the price of the song or album. Some songs can only be down-
Tip:
To buy the current song, tap .
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Nokia Lumia 928: Entertainment
Sync music and videos between your phone and PC
Do you have media on your PC that you want to listen to or watch on your phone? Use a USB cable to sync music and videos between your phone and PC. If you are using a Mac or an older version of Windows, you may need to install Windows Phone App to connect your phone to your computer. For more information, go to www.windowsphone.com. 1. Connect your phone to a compatible computer with a USB cable. 2. In your computer’s file manager, such as Windows Explorer or Finder, drag and drop your songs and videos to your phone.
Tip: You can search and download content directly on your phone, or browse the Store on your computer and send links to your phone in a text message.
Some items are free of charge; others can be paid for with a credit card or charged to your phone bill. The availability of payment methods depends on your country of residence and your network service provider.
Browse or search the Store
Check out the latest and most downloaded apps or games, and items recommended for you and your phone. You can browse different categories, or search for specific apps or games. From the start screen, swipe left and tap Store.
Shop at the Windows Phone Store
From the start screen, swipe left and tap Store.
Do you want to personalize your phone with more applications? Or download games, also free of charge? Browse the Store to find the latest content that is designed specifically for your phone. You can download: • apps • games • music • podcasts The selection of items available for download depends on your region. The Store is not available in all areas. You can also find content relevant to your tastes and location, and share recommendations with friends. To download from the Store, you need to sign in to your phone with your Microsoft account. When you sign in, you are offered content compatible with your phone.
View top, new, or featured items, or browse categories
Tap applications or games, and swipe left or right.
Search the Store
Tap . When you view an item, related items are also displayed.
Tip: To see what others have to say about an item, tap the item. You can also see a description, the price, and the size of the download. Tip: Did you find something in the Store that you know your
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Nokia Lumia 928: Entertainment
friends would be interested in? You can send them a link by tapping the item and share.
While an item is downloading, you can continue to browse for other content and add items to your download list. From the start screen, swipe left and tap .
Download a game, application, or other item
Download free games, apps, or videos, or buy more content for your phone. From the Store, you can find content designed specifically for your phone. From the start screen, swipe left and tap 1. 2. 3. 4. Store.
The download notification at the bottom of the main view indicates the number of items being downloaded. To view your download list, tap the notification. One item is downloaded at a time, and pending items are shown in your download list.
Make sure your battery is fully charged before starting a download. Tap the item. If the item has a price, tap buy. If the item is free, tap install. If you’re not signed in to your Microsoft account, sign in now. By default, purchases are added to your phone bill, if available. To pay with your credit card, on the Confirm purchase screen, tap Change payment method > Add a credit card. 5. Follow the instructions shown on the phone. 6. When the download is complete, you can open or view the item, or continue browsing for more content. The content type determines where the item is stored in your phone: music, videos, and podcasts can be found in the Music+Videos hub, games can be found in the Games hub, and apps can be found in the apps menu. If you run out of battery during download, the downloaded data may be lost.
Tip: If you need to, for example, temporarily close your Wi-Fi connection, tap and hold the downloading item, and tap pause. To resume downloading, tap resume. Pause pending items individually.
If a download fails, you can re-download the item.
Write a review for an app
Do you want to share your opinion on an app with other Store users? Review and rate the app. You can post one review per app that you download. 1. In the apps menu, tap and hold the app, and tap rate and review. 2. Write your review, and rate the app.
Tip: Use a Wi-Fi connection to download larger files, such as games, apps, or videos.
For more information on an item, contact the publisher of the item.
Tip: You can rate and review your games in the same way. Tap Games.
Pin an app to the start screen
In the apps menu, tap and hold the app you want to pin, and tap pin to
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Nokia Lumia 928: Entertainment start. • • Update an app • To see if there is an update available for your app, from the start screen, • swipe left and tap Store. Available updates are shown on the bottom left of your screen. To update an app, tap update and then the app. Text, multimedia, and mail messages Contact entries and details Apps Music, photos, or videos
SkyDrive
Store your stuff in the clouds. You don’t need to worry about freeing memory for your favorites or new apps.
Tip: To update all apps, tap update all.
SkyDrive is cloud storage for all your documents and photos, and the place to back up your phone, so you can always restore it if need be. You can also set it to back up your stuff automatically, so when you take a photo or a video, it’s copied to your cloud album. With SkyDrive, you can access your photos, documents, and more from your phone, tablet, or computer. Depending on the app, you can even continue working on a document right from where you left it earlier.
Delete an app from your phone
You can remove installed apps that you no longer want to keep or use, to increase the amount of available memory. 1. From the start screen, swipe left to the apps menu. 2. Tap and hold the app, and tap uninstall. You may not be able to remove some apps. If you remove an app, you may be able to reinstall without buying again, as long as the app is available in the Store. If an installed app depends on a removed app, the installed app may stop working. For details, see the user guidance of the installed app.
Tip: To make backing up your files even easier, you can download the SkyDrive app from the Store.
Memory and storage
Learn how to manage your photos, apps and other stuff on your phone.
Check and increase available memory on your phone
From the start screen, swipe left, and tap age. Settings > phone stor-
To check the details of your phone memory, tap phone. If you’re running out of space, first check for things you no longer need:
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Nokia Lumia 928: Clock, calendar, and calculator
Clock, Calendar, and Calculator
Set an alarm
You can use your phone as an alarm clock. 1. From the start screen, swipe left and tap . . Alarms.
2. Tap
3. Fill in the fields, and tap
For the alarm to sound, your phone must be switched on, and the phone volume needs to be loud enough.
Temporarily switch an alarm off
Switch the alarm to Off .
Snooze an alarm
When the alarm sounds, tap snooze. This pauses the alarm for a predefined length of time.
Set the time and date
Swipe left and select automatically to Off 2. Edit the time and date. 1. Settings > date+time, and switch Set .
Update the time and date automatically
This sections explains how to: • • • use the clock as an alarm create calendar entries make a to-do list You can set your phone to update the time, date, and time zone automatically. From the start screen, swipe left, and tap Switch Set automatically to On . Settings > date+time.
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Nokia Lumia 928: Clock, calendar, and calculator
Tip: Do you want to update the time, date, and time zone manually when travelling abroad? Make sure Set automatically is , and tap Time zone and a location. switched to Off
Use multiple calendars
When you set up mail accounts on your phone, you can see the calendars from all your services in one place. From the start screen, swipe left and tap Calendar.
Add an appointment
From the start screen, swipe left, and tap Calendar.
Show or hide a calendar
Tap Off . > settings, and switch the calendar to On or
1. Swipe to day or agenda, and tap . 2. Fill in the fields. 3. To add a reminder, tap more details > Reminder. 4. Tap .
When a calendar is hidden, the calendar events and reminders are not displayed in different calendar views.
Tip: You can change the color for each calendar. Tap > settings, and select the current color and then the new color.
Edit or delete an appointment
Tap and hold the appointment, and tap > edit or delete.
View your schedule
You can browse your calendar events in different views. From the start screen, swipe left, and tap Calendar.
Add a task to your to-do list
Do you have important tasks to handle at work, library books to return, or maybe an event you want to attend? You can add tasks (to-dos) to your calendar. If you have a particular deadline, set a reminder. From the start screen, swipe left and tap to-do. Calendar, and swipe to
To switch between the calendar views, swipe left or right.
View a whole month
In the day or agenda view, tap . To go to the next or previous month, use a short swiping motion up or down on the calendar. To jump to a specific month, tap the month at the top of the screen.
1. Tap , and fill in the fields. 2. To add a reminder, switch Reminder to On 3. Tap .
.
View a specific day
In the day or agenda view, tap and the day.
Mark a task as completed
Tap and hold the task, and tap complete.
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Nokia Lumia 928: Clock, calendar, and calculator
Edit or delete a task
Tap and hold the task, and tap edit or delete.
Use the calculator
From the start screen, swipe left, and tap Calculator. To use the basic calculator, hold your phone upright. To use the scientific calculator, turn your phone on its side. This feature is designed for personal use and its accuracy may be limited.
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Nokia Lumia 928: Office
Office
About Microsoft Office Mobile
From the start screen, swipe left, and tap Office. Microsoft Office is your office away from the office. Wherever you are, you can create and edit Word documents and Excel workbooks, open and view PowerPoint slideshows, create notes with OneNote, and share documents with SharePoint. Microsoft Office Mobile consists of the following: • • • • Microsoft Word Mobile Microsoft Excel Mobile Microsoft PowerPoint Mobile Microsoft SharePoint Workspace Mobile
Read Microsoft Office documents
In the Office hub, you can view Microsoft Office documents, such as Word documents, Excel workbooks, or PowerPoint presentations. From the start screen, swipe left, and tap Word, Excel, or PowerPoint file. Office, and select a
Create and edit a Word document
Polish your documents on the road with Microsoft Word Mobile. You can create new documents, edit existing ones, and share your work on a Sharepoint site. From the start screen, swipe left, and tap Office.
The Office section covers how to: • • • use Microsoft Office Mobile create and edit Office documents use the calculator
Create a new document
1. Tap . 2. Select a blank Word file or a template. 3. Write your text. 4. To save your document, tap > save.
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Nokia Lumia 928: Office 5. Give your document a name and select the saving locations, and tap save. soft Excel Mobile, you can create new workbooks, edit existing ones, and share your work on a Sharepoint site. From the start screen, swipe left, and tap documents. . > save. Office, and swipe to
Edit a document
1. Select the Word file. 2. To edit the text, tap
Create a new workbook
1. Tap . 2. Select a blank Excel file or a template. 3. Tap a cell, and enter values or text. > save. 4. To save your workbook, tap 5. Give your document a name and select the saving locations, and tap save.
3. To save your document, tap
Change the text format and color
1. Tap . 2. Tap a word. To select several words, drag the arrows at each end to expand the selection. 3. Tap , and select the formatting you want to use.
Add a comment
Tap >
Edit a workbook
1. Tap the Excel file. and a worksheet. > save. 2. To move to another worksheet, tap 3. To save your workbook, tap
.
Search for text in a document
Tap the Word file and .
Apply a filter to cells
Tap > apply filter.
Send a document in a mail
Tap the Word file and > share....
Change the cell and text format
Tap > format cell....
Tip: To access an important document quickly, you can pin it to the start screen. In the Office hub, tap and hold the document, and tap pin to start.
Find data from a workbook
Tap the Excel file and .
Send a workbook in a mail
Tap the Excel file and > share....
Create and edit an Excel workbook
No need to travel to the office to check the latest figures. With Micro-
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View and edit a PowerPoint presentation
Add the finishing touches to your presentation en route to your meeting, with Microsoft PowerPoint Mobile. From the start screen, swipe left, and tap documents. Office, and swipe to
1. Tap a PowerPoint file. 2. To browse between slides, swipe left or right. 3. To go to a specific slide, tap 4. To edit a slide, tap . > save. and the name of the slide.
5. To save your presentation, tap
Send a presentation in a mail
Tap the PowerPoint file and > share....
Tip: If your company has apps or certificates that help you connect you to your business, you can add a company account to your phone. On the start screen, swipe left, and tap
Settings > company apps.
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Nokia Lumia 928: Safety and Warranty
Safety and Warranty
The Safety and Warranty section covers: • • • • • • • • • • Support Taking care of your device Digital Rights Management Batteries and chargers Additional safety information Certification information FDA messages Warranty information Privacy Policy Declaration of Conformity
Help and support
When you want to learn more about how to use your product or you are unsure how your phone should function, go to www.nokia.com/support. If your phone isn’t responding, do the following: • Make sure that the battery is charged and/or the charging cable is plugged in. • Press and hold the volume down key and power key at the same time until the phone vibrates. The phone restarts. • Update your phone software. • Reset your phone. This restores the factory settings, and erases all your personal content, including apps you’ve purchased and downloaded. On the start screen, swipe left, and tap Settings > about > reset your phone. If your issue remains unsolved, contact Nokia for repair options. Before sending your phone for repair, always back up your data, as all personal data in your phone may be deleted. For additional product support information, see the Verizon Start Here Guide included with your Nokia device. The full list of Terms and Conditions and the user guide are available at www.nokia.com/support.
Nokia Care
For questions regarding your plans, billing, or network issues, please contact your operator. For questions regarding your product and warranty information, please visit the support pages for your country at www.nokia.com/support.
Nokia authorized repair centers
Find the answers to technical questions related to your phone, and the nearest authorized repair center addresses at www.nokia.com/support.
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Nokia Lumia 928: Safety and Warranty
Feature-specific information
This device is able to communicate with Microsoft Exchange ActiveSync enabled servers. The provision of this device to you does not grant you, and you do not receive, any rights under any Microsoft intellectual property with respect to any server software, or server device, that is accessed using this device or with respect to use of Microsoft Exchange ActiveSync apart from this device. The personal unblocking key (PUK) code and the universal personal unblocking key (UPUK) code (8 digits) are required to change a blocked PIN code and UPIN code, respectively. The PUK2 code (8 digits) is required to change a blocked PIN2 code. These codes are not supplied with the SIM card. Contact your local service provider for the codes. Your service provider may have requested that certain features be disabled or not activated in your device. If so, these features will not appear on your device menu. Your device may also have customized items such as menu names, menu order, and icons. The availability of some features may vary by region. Please contact your operator for more details. This device may contain commodities, technology or software subject to export laws and regulations from the US and other countries. Diversion contrary to law is prohibited. The availability of Nokia services may vary by region.
GSM/EDGE 850, 900, 1800, 1900 MHz networks. To use the device, you need a subscription with a service provider. Using some features and downloading content require a network connection and may result in data costs. You may also need to subscribe to some features.
Take care of your device
Handle your device, battery, charger and accessories with care. The following suggestions help you to protect your warranty coverage. Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that corrode electronic circuits. If your device gets wet, let the device dry. • Do not use or store the device in dusty or dirty areas. • Do not store the device in high temperatures. High temperatures may damage the device or battery. • Do not store the device in cold temperatures. When the device warms to its normal temperature, moisture can form inside the device and damage it. • Do not open the device other than as instructed in the user guide. • Unauthorized modifications may damage the device and violate regulations governing radio devices. • Do not drop, knock, or shake the device. Rough handling can break it. • Only use a soft, clean, dry cloth to clean the surface of the device. • Do not paint the device. Paint can prevent proper operation. • Keep the device away from magnets or magnetic fields. • To keep your important data safe, store it in at least two separate places, such as your device or computer, or write down important information. During extended operation, the device may feel warm. In most cases, this is normal. To avoid getting too warm, the device may automatically slow down, close apps, switch off charging, and if necessary, switch itself off. If the device is not working properly,take it to the nearest •
Note: Your phone automatically collects phone usage feedback to help improve Microsoft and partner products and services. To change the settings, from the start screen, swipe left, and tap Settings > Feedback.
Network services and costs
Your device is approved for use on the CDMA 800, 1900; WCDMA 850, 900, 1900, 2100; LTE band 13 (700Mhz) and band 4 (1700Mhz); and
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Nokia Lumia 928: Safety and Warranty authorized service facility. replace the battery, take the device to the nearest authorized service facility. This device is intended for use when supplied with power from the following chargers: AC-50. The exact Nokia charger model number may vary depending on the plug type, identified by E, X, AR, U, A, C, K, B, or N. In addition, third-party chargers that comply with the IEC/EN 62684 standard, and that an connect to your device micro USB connector, may be compatible. The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the talk and standby times are noticeably shorter than normal, to replace the battery, take the device to the nearest authorized service facility. If the battery is completely discharged, it may take several minutes before the charging indicator is displayed or before any calls can be made.
About Digital Rights Management
When using this device, obey all laws and respect local customs, privacy and legitimate rights of others, including copyrights. Copyright protection may prevent you from copying, modifying, or transferring photos, music, and other content. Digital rights management (DRM) protected content comes with an associated licence that defines your rights to use the content. With this device you can access content protected with WMDRM 10. If certain DRM software fails to protect the content, content owners may ask that such DRM software’s ability to access new DRM-protected content be revoked. Revocation may also prevent renewal of such DRM-protected content already in your device. Revocation of such DRM software does not affect the use of content protected with other types of DRM or the use of non-DRM-protected content. If your device has WMDRM-protected content, both the licences and the content are lost if the device memory is formatted. You may also lose the licences and the content if the files on your device become corrupted. Losing the licences or the content may limit your ability to use the same content on your device again. For more information, contact your service provider.
Battery safety
Important: The battery in your device is non-removable, so refer to the battery-related statements as applicable to your device.
To unplug a charger or an accessory, hold and pull the plug, not the cord. When your charger is not in use, unplug it. Do not leave a fully charged battery connected to a charger, as overcharging may shorten the battery’s lifetime. If left unused, a fully charged battery will lose its charge over time. Always keep the battery between 15°C and 25°C (59°F and 77°F). Extreme temperatures reduce the capacity and lifetime of the battery. A device with a hot or cold battery may not work temporarily. Do not dispose of batteries in a fire as they may explode. Obey local regulations. Recycle when possible. Do not dispose as household waste.
First time use
To help you take maximum advantage of your phone and services, you may receive messages from Nokia. The messages may contain tips and tricks and support. To provide the service described above, your mobile phone number, the serial number of your phone, and some identifi ers of the mobile subscription may be sent to Nokia when you use the phone for the first time. This information may be used as specified in the privacy policy, available at www.nokia.com.
Battery and charger information
Your device has an internal, non-removable, rechargeable battery. Do not attempt to remove the battery, as you may damage the device. To
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Nokia Lumia 928: Safety and Warranty Do not dismantle, cut, crush, bend, puncture, or otherwise damage the battery in any way. If a battery leaks, do not let liquid touch skin or eyes. If this happens, immediately flush the affected areas with water, or seek medical help. Do not modify, attempt to insert foreign objects into the battery, or immerse or expose it to water or other liquids. Batteries may explode if damaged. Use the battery and charger for their intended purposes only. Improper use, or use of unapproved or incompatible batteries or chargers may present a risk of fire, explosion, or other hazard, and may invalidate any approval or warranty. If you believe the battery or charger is damaged, take it to a service centre before continuing to use it. Never use a damaged battery or charger. Only use the charger indoors.
Important: Activate both cellular and internet calls, if your phone supports internet calls. The phone may attempt to make emergency calls both through cellular networks and through your internet call service provider. Connections in all conditions cannot be guaranteed. Never rely solely on any wireless phone for essential communications like medical emergencies.
Small children
Your device and its accessories are not toys. They may contain small parts. Keep them out of the reach of small children.
Additional safety information Make an emergency call
1. Make sure the phone is switched on. 2. Check for adequate signal strength. You may also need to do the following: • Insert a SIM card. • Deactivate call restrictions you have activated for your phone, such as call barring, fixed dialling, or closed user group. • Make sure airplane mode is not switched on. • If the phone screen and keys are locked, unlock them. 3. Press . 4. Tap . 5. Tap Enter the official emergency number for your present location. Emergency call numbers vary by location. 6. Tap call. Give the necessary information as accurately as possible. Do not end the call until given permission to do so.
Medical devices
Operation of radio transmitting equipment, including wireless phones, may interfere with the function of inadequately protected medical devices. Consult a physician or the manufacturer of the medical device to determine whether they are adequately shielded from external radio frequency energy.
Implanted medical devices
Manufacturers of medical devices recommend a minimum separation of 15.3 centimeters (6 inches) between a wireless device and an implanted medical device, such as a pacemaker or implanted cardioverter defibrillator, to avoid potential interference with the medical device. Persons who have such devices should: • • • • Always keep the wireless device more than 15.3 centimeters (6 inches) from the medical device. Not carry the wireless device in a breast pocket. Hold the wireless device to the ear opposite the medical device. Turn the wireless device off if there is any reason to suspect that interference is taking place.
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Nokia Lumia 928: Safety and Warranty • Follow the manufacturer directions for the implanted medical device. If you have any questions about using your wireless device with an implanted medical device, consult your health care provider.
Warning: For hearing aid compatibility, you must turn off the Bluetooth connectivity.
This device has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this device that have not been tested yet for use with hearing aids. It is important to try the different features of this device thoroughly and in different locations, using your hearing aid or cochlear implant, to determine whether you hear any interfering noise. Consult your network service provider about its return and exchange policies and for information on hearing aid compatibility.
Nickel
The surface of this device does not contain nickel in the platings. The surface of this device contains stainless steel. Part of the device are magnetic. Metallic materials may be attracted to the device. Do not place credit cards or other magnetic storage media near the device, because information stored on them may be erased.
Accessibility solutions
Nokia is committed to making mobile phones easy to use for all individuals, including those with disabilities. For more information, visit the Nokia website at www.nokiaaccessibility.com.
Operating environment
This device meets radio frequency exposure guidelines in the normal use position at the ear or at least 1.5 centimeter (5/8 inch) away from the body. Any carry case, belt clip, or holder for body-worn operation should not contain metal and should position the device the abovestated distance from your body. To send data files or messages requires a quality connection to the network. Data files or messages may be delayed until such a connection is available. Follow the separation distance instructions until the transmission is completed.
Hearing
Some wireless devices may interfere with some hearing aids.
Warning: When you use the headset, your ability to hear outside sounds may be affected. Do not use the headset where it can endanger your safety.
Your mobile device complies with FCC rules on hearing aid compatibility. These rules require an M3 microphone or higher. The M value of your device microphone is marked on the device sales package. To determine the M-rating of your hearing aid and compatibility with this device, consult your hearing health professional. For more information about accessibility, see www.nokiaaccessibility.com. To use a telecoilequipped hearing aid with this device, activate the hearing aid (T switch) and the device telecoil. The sound quality depends on the type of your hearing aid.
Vehicles
Radio signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles such as electronic fuel injection, electronic anti lock braking, electronic speed control, and air bag systems. For more information, check with the manufacturer of your vehicle or its equipment. Only qualified personnel should install the device in a vehicle. Only qualified personnel should install the device in a vehicle. Faulty installation may be dangerous and invalidate your warranty. Check regularly that all wireless device equipment in your vehicle is mounted and
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Nokia Lumia 928: Safety and Warranty operating properly. Do not store or carry flammable or explosive materials in the same compartment as the device, its parts, or accessories. Do not place your device or accessories in the air bag deployment area. The highest SAR value under the ICNIRP guidelines for use of the device at the ear is 0.88 W/kg. Use of device accessories may result in different SAR values. SAR values may vary depending on national reporting and testing requirements and the network band. Additional SAR information may be provided under product information at www.nokia.com. Your mobile device is also designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA) and Industry Canada. These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use at the ear is 1.44 W/kg and when properly worn on the body is 1.38 W/kg.
Potentially explosive environments
Switch off your device in any area with a potentially explosive atmosphere, for example near gas pumps at service stations. Sparks in such areas could cause an explosion or fire resulting in bodily injury or death. Observe restrictions in fuel service stations, storage, and distribution areas; chemical plants; or where blasting operations are in progress. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include areas where you would be advised to turn off your vehicle engine, below deck on boats, chemical transfer or storage facilities and where the air contains chemicals or particles such as grain, dust, or metal powders. You should check with the manufacturers of vehicles using liquefied petroleum gas (such as propane or butane) to determine if this device can be safely used in their vicinity.
Information on health
The U.S. Food and Drug Administration (FDA) and the U.S. Federal Communications Commission (FCC) published statements and questions and answers concerning cellular telephones and health. Nokia encourages you to visit these websites for updated information. You can access the FDA website a, http://www.fda.gov/Radiation-EmittingProducts/RadiationEmittingProductsandProcedures/HomeBusinessandEntertainment/ CellPhones/default.htm and the FCC website at http://transition.fcc. gov/oet/rfsafety/rf-faqs.html. Additional health-related information is available from the World Health Organization (WHO) at http://www.who.int/mediacentre/factsheets/ fs193/en/ and The National Cancer Institute (“NCI”) at http://www. cancer.gov/ncicancerbulletin/NCI_Cancer_Bulletin_092308/page7. In the event that you are concerned about possible health effects, the FDA suggests that you limit your own or your children’s radio frequency (RF) exposure by limiting the length of calls or by using handsfree devices.
Certification information (SAR)
This mobile device meets guidelines for exposure to radio waves. Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health. The exposure guidelines for mobile devices employ a unit of measurement known as the Specific Absorption Rate or SAR. The SAR limit stated in the ICNIRP guidelines is 2.0 watts/kilogram (W/kg) averaged over 10 grams of tissue. Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The actual SAR level of an operating device can be below the maximum value because the device is designed to use only the power required to reach the network. That amount changes depending on a number of factors such as how close you are to a network base station.
Safety and texting while driving
Safety should be every driver’s first priority. Drivers must obey all local laws that may include restrictions on the use of cellular telephones or accessories while driving. If use is legal, always keep your hands free
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Nokia Lumia 928: Safety and Warranty to operate the vehicle while driving and use a handsfree device whenever possible. Suspend calls in heavy traffic or hazardous weather. Get to know your cellular phone and its features and make any necessary information inputs prior to driving. Do not input data or engage in text messaging while driving. Cellular telephones should not be used when use may be a distraction to the driver. The Cellular Telecommunications & Internet Association (CTIA) has published further info and tips on safe use of cellular telephones at HTTP:// WWW.CTIA.ORG/CONSUMER_INFO/SAFETY, which we encourage you to review. user for the first time. This can be evidenced either by (i) the proof of purchase issued by the first retailer or (ii) the date your Product has first been registered by Nokia. Nokia provides the Warranty for the Products in the sales pack as follows: 1. Twelve (12) months for the main device; 2. Twelve (12) months for the main device battery and accessories; 3. Six (6) months for the charger. No repair or replacement will renew or extend the warranty periods. However, original or replacement parts or replacement Products provided under this Warranty will be covered by this Warranty for the remainder of the original warranty period or for sixty (60) days from the date of repair or replacement, whichever is longer.
NOKIA MANUFACTURER’S LIMITED WARRANTY FOR NOKIA WITH WINDOWS PHONE
This Manufacturer’s Limited Warranty (“Warranty”) is applicable only for authentic Nokia products with Windows Phone sold through Nokia authorized channels in the United States of America.
3. HOW TO OBTAIN YOUR WARRANTY SERVICE
For questions regarding your plans, billing, or network issues, please contact your operator. If you reside in the United States of America and 1. GENERAL want more information on how to obtain your warranty service, please Nokia Inc. (“Nokia”) provides this Warranty for the Nokia product(s) visit www.nokia.com/us-en/. included in the original sales package (“Product”). When contacting Nokia for a warranty service, please have the followYour Product is a sophisticated electronic device. Nokia strongly encour- ing information readily available: ages you to read and follow its user guide. Please also note that your • Your name, address, telephone number, Nokia user account details, Product may contain parts, which can be damaged if not handled very and other contact information; carefully. • Your Product type, name, model number, product code, and serial During the warranty period, Nokia or a Nokia authorized service center number, which are available from the sales package of your Prodwill remedy defects in materials and workmanship that result in Product uct; failure during normal usage free of charge and in a commercially rea• Date and place of purchase, as well as the name of the retailer from sonable time by either repairing or replacing your Product at its option. whom your Product was first purchased; and If Nokia replaces the Product, the replacement Product will be subject to your rights set forth in this Warranty for the remaining warranty period • A short description of the issue affecting your Product. of the original product. If you visit a Nokia authorized service center for assistance under this Warranty, please remember to bring along a copy of the original proof 2. WARRANTY PERIOD of purchase. The warranty period starts when the Product is sold to the first end-
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Nokia Lumia 928: Safety and Warranty You must inform Nokia or a Nokia authorized service center of the issue affecting your Product within a reasonable time from noticing it and always before the applicable warranty period expires (see section 2 above). • The software your Product runs on has been modified. For the purposes of this Warranty, all software that Nokia has preinstalled on the Product and which is necessary for its normal operation is considered Nokia software. Nokia does not warrant that any Nokia software (including updates and upgrades) provided with, in, or for your Product will meet your requirements, work in combination with any hardware or software not provided by Nokia, that the operation of Nokia software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected. For Nokia software related defects, Nokia or a Nokia authorized service centre will make available the latest version of the Nokia software for reinstallation on your Product. Some Nokia software may be subject to separate licence terms. Please refer to local Nokia web pages (where available) or the license terms, which apply to the Nokia software, for information on support that may be available for it.
4. WHAT THIS WARRANTY DOES NOT COVER
Nokia does not provide this Warranty for the following: User guides; Any third party software, settings, content, data, or links installed or downloaded onto your Product at any time; • Nokia and third party services or enabling clients (please read the terms and conditions that may accompany the services to review your applicable rights and obligations); • Normal wear and tear; • Reduced charging capacity of the battery, which is a result of the natural end of life process of batteries; • Defects or damage caused by: (a) misuse, (b) not using your Product in accordance with the user guide, (c) using your Product with, or connecting it to, any product, accessory, software, or service not manufactured or supplied by Nokia, (d) any products combined with your Product by a third party, or (e) other acts beyond Nokia’s reasonable control; • Pixel defects in your Product’s display that are within the scope of industry standards. For more information on pixel defects and industry standards, please visit www.nokia.com. • Damage caused by hacking, cracking, viruses, or other malware, or by unauthorized access to services, accounts, computer systems or networks; This Warranty is not valid if: • • Your Product has been (a) opened, modified, or repaired without Nokia’s authorisation, or (b) repaired with unauthorized spare parts; Your Product’s serial number, the mobile accessory date code, or the IMEI number has been removed, erased, defaced, altered or if these are illegible in any way. • •
5. OTHER IMPORTANT NOTICES
An independent operator provides the SIM card and the cellular or other network or system on which your Product operates. Therefore, Nokia does not assume any responsibility for the operation, availability, coverage, services, or range of the cellular or other networks or systems. Before Nokia or a Nokia authorized service center can repair or replace your Product, the operator may need to unlock the SIM-lock or other lock that may lock your Product to a specific network or operator. In these situations, please first contact your operator and request it to unlock your Product. All parts of your Product that Nokia has replaced become Nokia’s property. When repairing or replacing your Product, Nokia may use new or re-conditioned parts or products. If this Warranty does not cover your Product or the issue based on which it requires service, Nokia and its authorized service centers reserve the right to charge for the repair or replacement of your Product, as well as a handling fee. Your Product may contain country specific elements, including soft-
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Nokia Lumia 928: Safety and Warranty ware. The warranty services available in a particular country may be limited to the Products and country specific elements available in that country. Also, if your Product has been re-exported from its original destination to another country, your Product may contain country specific elements that are not considered a defect under this Warranty even if they would not be operational. Nokia Inc. 200 South Mathilda Sunnyvale, California 94086
NOKIA SERVICE TERMS Terms of Use
1. Acceptance These Nokia Service Terms together with the Privacy Policy and all other additional terms and information that may be provided within the Service (collectively “Terms”) govern your use of the service, site, content and software (collectively the “Service”). By registering for or using the Service or any portion of it you accept the Terms. The Terms constitute an agreement between you and Nokia Corporation, Keilalahdentie 2-4, 02150 Espoo, Finland including its affiliates and suppliers (collectively “Nokia”), defining your and Nokia’s rights and responsibilities with respect to the Service. 2. Eligibility To use the Service, you must be at least thirteen (13) years of age. If you are under thirteen (13) years of age, or at least thirteen (13) years of age but a minor where you live, you must have your parent or legal guardian accept your registration on your behalf and approve your use of the Service. Anyone completing the registration must be legally competent. 3. Registration and Termination To use a Service you may need to register and create a Nokia account with username and a password. You may need to provide us with certain personal and other information. Nokia may verify your email address before account can be used. Upon first use of your device and each time you update the Nokia device software, a text message will be sent to Nokia. The creation of a Nokia account will require data transmission. Data transmission costs may apply. You agree to provide truthful and complete information when you register for the Service and to keep that information updated. You must take due care to protect your username and password against misuse
6. LIMITATION OF NOKIA’S LIABILITY
This Warranty is your sole and exclusive remedy against Nokia and Nokia’s sole and exclusive liability with respect to defect and damage in your Product. This Warranty replaces all other Nokia warranties and liabilities, whether oral, written, (non-mandatory) statutory, contractual, in tort, or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties, or other terms as to satisfactory quality or fitness for a particular purpose. However, this Warranty shall neither exclude nor limit i) any of your legal (statutory) rights under the applicable laws or ii) any of your rights against the seller of the Product. TO THE EXTENT PERMITTED BY APPLICABLE LAW(S), NOKIA SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE, EITHER EXPRESSLY OR IMPLICITLY, FOR ANY DAMAGES OR LOSSES OF ANY KIND WHATSOEVER RESULTING FROM LOSS OF, DAMAGE TO, OR CORRUPTION OF, CONTENT OR DATA OR THE RECREATION OR TRANSFER THEREOF EVEN IF SUCH LOSS, DAMAGE, OR CORRUPTION WAS A RESULT OF A DEFECT IN YOUR PRODUCT AND FOR ANY LOSS OF PROFIT, PRODUCTS OR FUNCTIONALITY, BUSINESS, CONTRACTS, REVENUES OR ANTICIPATED SAVINGS, INCREASED COSTS OR EXPENSES, OR FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL LOSS OR DAMAGE. NOKIA’S LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF YOUR PRODUCT. The limitations in this clause 6 shall not apply in case of Nokia’s gross negligence or intentional misconduct or in case of death or personal injury resulting from Nokia’s proven negligence. Please note that you should always back up all data and content (including, without limitation, any licence numbers and activation codes) stored on your Product before taking your Product in for service since service activities will erase all data from your Product.
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Nokia Lumia 928: Safety and Warranty by others and promptly notify Nokia about any misuse. You, and your parent or legal guardian if you are a minor, are personally responsible for any use of the Service. You may terminate your registration if you no longer wish to use the Service. After termination, you will no longer have access to the Service. Nokia may terminate your registration or restrict your access to certain parts of the Service if Nokia reasonably believes that you have breached the Terms or with prior notice if you have not signed into the Service with your username in the past six (6) months. Except as set forth in the Privacy Policy, Nokia is not responsible for any removal or loss of the information or content you have submitted to the Service. When information or content is removed from the Service by either you or Nokia, traces or copies may still remain elsewhere. clusive, non-transferable right to install and use the Software on your computer and/or mobile device. You may not copy the Software, except to make a single archival backup copy. You may not distribute, transfer the right to use, modify, translate, reproduce, resell, sublicense, rent, lease, reverse engineer, or otherwise attempt to discover the source code of or make derivative works of the Software. For open source licensed software, applicable open source license terms apply. The Software may be subject to export controls under the U.S. Export Administration Regulations and other import or export control regulations. You agree to strictly comply with all applicable import and exportregulations and acknowledge that you have the responsibility to obtain licenses to export, re-export, transfer, or import such Software. You may be able to submit information or content (“Material”) to the Service. Nokia does not claim ownership in your Material. Your submission of Material does not transfer ownership of rights of the Material to Nokia. Nokia is only transmitting the Material and is not responsible for editorial control over it.
4. Licenses Nokia grants you a non-exclusive, nontransferable license, revocable at any time at Nokia’s sole discretion, to access and use the Service strictly in accordance with the Terms. Use of the Service does not grant you any By submitting Material to the Service you grant Nokia a worldwide, intellectual property rights in or to any information or content in the non-exclusive, sub-licensable, assignable, fully paid-up, royalty-free, Service. perpetual and irrevocable license to use, copy, publicly perform, disAs part of the Service, Nokia may provide you with content developed play, distribute in any media and modify the Material to incorporate the by Nokia or its licensors (“Content”). Nokia grants you a non-exclusive Material into other works, and to grant similar sublicenses to the extent and perpetual license to use Content for the purpose it is intended, necessary for Nokia to provide the Service. You may be able to adjust unless otherwise defined in the applicable Terms or the purchase order. this grant in the privacy and other settings of the Service. Some Content may only be available to residents of certain geographiYou are solely responsible for taking backup copies of the data you cal areas. You are bound by any restrictions applicable to specific Content you obtain through the Service. Any license acquired to third-party store on the Service, including Content you upload. Content is a binding agreement between you and the third-party Content provider. You have only the rights to the Content which are expressly granted here. As part of the Service, Nokia may provide you with certain software developed by Nokia or, its licensors (“Software”). Your use of Software may be subject to separate terms and conditions that you must accept before using the Software. If there are no separate terms and conditions applicable to such Software, the following terms apply: Nokia grants to you limited, non-exIf the Service is discontinued or canceled, Nokia may permanently delete your data. Nokia has no obligation to return data to you after the Service is discontinued or canceled.
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Nokia Lumia 928: Safety and Warranty 5. Using the Service You agree to: Comply with applicable laws, the Terms and good manners; Use the Service only for your personal, non-commercial purposes; Not submit unlawful, offensive, inaccurate, misleading, abusive, pornographic, harassing, libelous or otherwise inappropriate Material; • Obtain any consents, permission or licenses that may be legally required for you to submit any Material; • Respect the privacy of others; • Not distribute or post spam, unreasonably large files, chain letters, pyramid schemes, viruses; or • Not use any other technologies or initiate other activities that may harm the Service, or the interest or property of the Service users; • Not use any automated systems or means to access, acquire, copy or monitor any part of the service; • Be responsible for the consequences related to the Material that you post. Nokia may but has no obligation to: • • • Monitor or moderate any Content or Material; Remove any Material from the Service; and Restrict access to any part of the Service at any time in its sole discretion. 6. Content Before downloading or accessing any Content, please check whether the Content which you wish to access is restricted by age or marked as potentially ‘offensive’ or ‘explicit’. Nokia shall not be responsible for any claims or offense caused or suffered by you accessing such Content. You agree: • • To use the Content only for your personal, noncommercial purposes; To use the Content in accordance with the restrictions set out in the • • applicable laws, additional terms, guidelines and policies or on the product pages that apply to that particular piece of the Content; • Not to make copies, give, sell, resell, loan, rent, offer, broadcast, send distribute, transfer, communicate to the public, reproduce, modify, display, perform, commercially exploit or make the Content available unless otherwise authorized in the applicable Terms and to advise Nokia promptly of any such unauthorized use; • Not to remove, circumvent, reverse engineer, decrypt, or otherwise alter or interfere with any applicable usage rules or attempt to circumvent digital rights management or copy protection features associated with the Content or any other technologies used to control the access to or use of the Content or its identifying information; • Not to use any automated systems or means, except for those provided by us, for the selection or downloading of the Content; • Not to give out your password or otherwise allow other people to access the Content. The restrictions on copying that apply to applicable media also apply to the Content accessed as part of this Service. The Content is owned and/or controlled by Nokia and/or its respective licensors and is protected by intellectual property laws. The third party Content provider is solely responsible for any Content it provides, any warranties to the extent that such warranties have not been disclaimed and for any claims you may have relating to that Content or your use of that Content. However, Nokia may enforce the third party Content license terms against you as a third party beneficiary of those terms. The third party Content providers are third-party beneficiaries underthese Terms and may enforce the provisions that directly concern the Content in which they have rights. Nokia may be acting as an agent for third party Content provider in providing the Content to you. Nokia is not a party to the transaction between you and the third party Content provider for such Content.
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Nokia Lumia 928: Safety and Warranty 7. Allegations of Copyright Infringement You may notify Nokia of copyright infringement on the Service by providing notice (a) by email with “Copyright Notification” in the subject line to copyright.notices@nokia. com, (b) by a document titled “Copyright Notification” mailed to Nokia, Attn: Copyright Agent, 102 Corporate Park Drive, White Plains, NY 10604, USA or (c) via the online form, if available. Your notice must: Identify the original copyrighted work you claim is infringed; Identify the content on the Service that you claim is infringing the copyrighted work. • Please provide enough detail for Nokia to locate the allegedly infringing content on the Service; provide your contact information, including your full name, mailing address, telephone number, and email address, if available; • Provide a statement that you have a good faith belief that the use of the content in the manner complained of is not authorized by the copyright owner, its agent, or the law; • Provide this statement: “I swear, under penalty of perjury, that the information in this notification and complaint is accurate and that I am the copyright owner, am authorized to act on behalf of the copyright owner of an exclusive right that is infringed.”; and provide your signature, as applicable. 8. Notices Nokia may post notices within the Service. Nokia may also send you notices about products and Services to the email address or telephone number you have provided to us. You are deemed to have received such notices at the latest within seven (7) days from Nokia sending or posting those. Your continued use of the Services constitutes your receipt of all notices regardless of delivery method. 9. Fees • • Your use of the Service may be or may become subject to charges. Any fees charged by Nokia will be announced separately in connection with the Service. Use of the Service may involve transmission of data through your service provider’s network. Prices listed within the Service do not include possible data transmission, text message, voice or other service provision charges by your network service provider. Nokia assumes no responsibility for the payment of any charges of your service providers. 10. Order and Payment Terms “Order” shall mean the selection of payable Content and/or subscription to Content offered by Nokia and available in the Service and submission of payment method, as well as submitting the order by selecting the “buy”, “ok”, “I accept” or other similar confirmation of acceptance in the order flow or providing other indication of acceptance terms that are presented to you in the order flow. To place an Order within the Service, you must have reached the age of legal competence according to the applicable legislation. If you have not reached the age of legal competence, you may place Orders only with the prior consent of your parent or legal guardian. You agree that all Orders shall be legally valid and binding. All Orders are subject to acceptance by Nokia. You may pay by credit or debit card, network service provider billing, or other payment methods if available. Your credit or debit card must have a billing address in the country where the Content is offered by the Service. Nokia will charge your credit card or debit your bank account within a reasonable time after you have made your Order. All credit card payments are subject to validation checks and authorization by the card issuer. If you choose network service provider billing, charges will appear on your mobile phone bill or be deducted from your prepaid account if it is a prepaid account. Some network service providers may subject your usage of the Service to additional terms and conditions including placing limits on the amount of charges possible with network service provider billing. Charges in excess of network service provider limits or account balance may be rejected. You agree to pay the charges related
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Nokia Lumia 928: Safety and Warranty to your Order, to ensure that the instrument of payment is valid at the time of the Order, that you are the rightful holder of the instrument and that the instrument is used within its credit limits. The Content that is delivered is licensed to you. You agree to use such Content solely as permitted in these Terms and in any additional terms that you may be presented in the order flow. The Service may offer subscriptions. You authorize the Service to place a periodical charge during the period of the subscription. The Service may also offer a trial period. If your Order involves a trial period (also known as try-and-buy), you may be charged when the trial period expires, unless you cancel in accordance with the subscription/trial terms. The prices in the Service may change from time to time. Prices include applicable taxes in effect at the time of your transaction, unless otherwise stated. There may be instances where you incur additional charges from your bank or credit card provider based on currency conversion rates used and/ or additional fees assessed. Nokia assumes no responsibility for the payment of bank or any other third party service fees or charges. 11. Cancellations and Refunds You agree to the electronic delivery of content being initiated concurrently with the placement of your Order. You will not be able to cancel your Order once it has been processed. The nature of the Content is such that it cannot be returned. In the event that after your Order you discover and promptly inform Nokia within 48 hours that (a) the Content you have ordered is faulty; (b) the Content Nokia delivers to you does not match the description of the Content you ordered via the Service; or (c) technical problems delayed or prevented delivery of your Content or accidental multiple orders caused by such technical problems, your sole and exclusive remedy with respect to such Content will be either replacement of such Content, or refund of the price paid for such Content, as determined solely by Nokia. Otherwise, no refunds are available. If you encounter any of the above issues, please contact Nokia Customer Support. Please note that Nokia may not be able to process your customer support request if you are unable to provide your transaction ID, which is provided to you by Nokia following your Order from the Service. Nokia may only process refunds for Content where the total price is above the monetary limit stipulated in applicable local legislation. 12. Feedback to Nokia By submitting any ideas, feedback and/or proposals (“Feedback”) to Nokia through the Service or other means, you acknowledge and agree that: (1) Nokia may have similar development ideas to the Feedback; (2) your Feedback does not contain confidential or proprietary information of you or any third party; (3) Nokia is not under any obligation of confidentiality with respect to the Feedback; (4) Nokia may freely use, distribute, exploit and further develop and modify Feedback for any purpose; and (5) you are not entitled to any compensation of any kind from Nokia. 13. Social Activities and Location Sharing You may use features in the Service to share your location, status, content, Materials or personal information or to interact with other users, sites and services. By using these features you agree that Nokia may use and provide that information to other services and persons with whom you choose to interact or share this information. Users of these services and persons, such as your contacts, may see your location, status and/or personal information. In using these features you agree not to share information, Content or Material or to link to any service or site that: (a) contains content or other material that is illegal or inappropriate; or (b) exploits intellectual property rights without authorization or encourages users to piracy. Any interaction does not involve Nokia and is solely between you and the other user(s). 14. Availability and Technical Requirements The availability of Content and the Service may vary and is subject to Nokia’s sole discretion. Nokia expressly disclaims any representation or warranty that any particular Content or Service will be available. The Service may not be available in all countries and may be provided only in selected languages. The Service, operations and some features
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Nokia Lumia 928: Safety and Warranty may also be dependent on the network, compatibility of the devices used and the content formats supported. To access the Service, you may need to download a specific piece of software developed by Nokia or by another party. Nokia may, in its sole discretion, change, correct or discontinue the Service in whole or in part. The Service may not be available during maintenance breaks and other times. To ensure you have the latest Nokia device software and applications, your device may automatically check for the availability of software updates from Nokia. If any are detected you will be prompted to approve the installation. You may disable automatic checking for updates through settings in your device. You may also install software through available software update channels. If Nokia considers a Software update to be important or critical you may not be able to continue using the previous version of the Software or Service until you install the update. Nokia may disable any Content or Software contained in your Service account for any reason and remove any Content or Software and/or disable copies of any application on your device in order to protect the Service, application providers, wireless carriers over whose network you access the service or any other aff ected or potentially aff ected parties. A particular service may be a pre-release version, for example a beta release, and may not work in the way a final version works. Nokia may significantly change any version of Service or Software or decide not to release a final version. 15. Links to Third Party Sites and Content Nokia may include access to sites and services on the Internet or preloaded clients that enable you to interact with sites and services that are owned or operated by third parties and that are not part of the Service. You must review and agree to the terms and conditions of these sites or services before using these sites or services. Nokia has no control over the third party content, sites or services and assumes no responsibility for services provided or material created or published on these third-party sites or services. A link to a third-party site does not imply that Nokia endorses the site or the products or services referenced in the site. In addition, you and other users may create content and links to content within the Service that has not otherwise been submitted to the Service. Nokia is not responsible for this type of content or links. 16. Advertisements Service may include advertisements. Advertisements may be targeted to the content or information stored on the Service, queries made through the Service, or other information. 17. Personal Data The Privacy Policy and any additional privacy information made available to you govern the use of your personal data. 18. Limitation of Liability The Service is provided on “AS IS” and “AS AVAILABLE” basis. Nokia does not warrant that the Service will be uninterrupted or error or virus-free. No warranty of any kind, either express or implied, including but not limited to warranties of title, non-infringement, merchantability, or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content of the Service. You expressly agree and acknowledge that the use of the Service is at your sole risk and that you may be exposed to content from various sources. Except for liability for death or personal injury caused by its gross negligence or intentional misconduct, Nokia is not liable for any direct damages caused by your use or inability to use the Service. In no case will Nokia be liable for any indirect, incidental, punitive or consequential damages resulting from your use or inability to use the Service. 19. Indemnification You agree to defend and indemnify Nokia from and against all third party claims and all liabilities, assessments, losses, costs or damages resulting from or arising out of (i) your breach of the Terms, (ii) your infringement or violation of any intellectual property rights, other rights or privacy of a third party, or (iii) misuse of the Service by a third party where the misuse was made possible by your failure to take reasonable measures to protect your username and password against misuse.
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Nokia Lumia 928: Safety and Warranty 20. Miscellaneous 20.1 Choice of Law The Terms are governed by the laws of Finland without regard to its conflicts of law provisions. 20.2 Validity The Terms neither exclude nor limit any of your mandatory rights in your country of residence that cannot by law be waived. If a provision of the Terms is found to be invalid, the remaining provisions will not be affected and the invalid provision will be replaced with a valid provision that comes closest to the result and purpose of the Terms. In the event one or more provisions of these Terms are not relevant to your use of the Service, it shall not impact the validity or enforceability of any other provision of the Terms or the Terms as a whole. If there is any conflict between these Nokia Service Terms and the Privacy Policy, the provisions of these Nokia Service Terms prevail. The provisions of the Terms that are intended to survive termination of your registration remain valid after termination. 20.3 Changes in Terms Nokia may modify the Terms at any time without prior notice. If the Terms are changed in a material, adverse way, Nokia will provide a separate notice advising of the change. You are responsible for regularly reviewing the Terms. Your continued use of the Service constitutes your consent to any changes and modification. 21. Intellectual Property The Service, Content and Software are protected under international copyright laws. Nokia claims copyrights in its Service, Content, and Software to the maximum extent of the law. Subject to the Terms, Nokia retains all right, title and interest in the Service, its Content, the Software and in all other Nokia products, software and other properties provided to you or used by you through the Service. 22. Assignment Nokia may assign its rights and obligations under these Terms to its corporate parent, its subsidiaries, or to any company under common control with Nokia. Additionally, Nokia may assign its rights and obligations under these Terms to a third party in connection with a merger, acquisition, sale of assets, by operation of law or otherwise.
WE CARE ABOUT YOUR PRIVACY
Nokia is committed to protecting your privacy and to complying with applicable data protection and privacy laws. This Privacy Policy (“Policy”) explains how we process personal data. Throughout this Policy the term “personal data” means informationrelating to an identified or identifiable individual (i.e. a natural person). “Nokia” refers to Nokia Corporation, including its affiliates (also referred to as “we”, “us”, or “our”). This Policy applies for processing of your personal data where Nokia is the data controller or where we refer to the applicability of this Policy. We may provide additional privacy information in connection with our products and services through service descriptions and other notices. Such information prevails over this Policy to the extent of any conflict. Third party services installed on your device may allow access to information available on your device. Our products or services may contain links to other companies’ websites and services that have privacy policies of their own. We recommend that you read the privacy policies of such third party services. Nokia is not responsible for the privacy practices or contents of any such third party services. By using this website and/or by submitting personal data to Nokia, you agree to the processing of your personal data as explained in this Policy. If you do not agree with this Policy, please do not use this website or provide Nokia with your personal data.
What Data Do We Collect?
We collect your personal data typically when you make a purchase, use or register into our products and services, take part in a campaign or otherwise interact with us. Below are examples of the categories of data we collect. • Your use of our products and services. When you use our products
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Nokia Lumia 928: Safety and Warranty and services your IP address, access times, the website you linked from, pages you visit, the links you use, the content you viewed and other such information your browser provides us with is automatically collected by Nokia. Some of our mobile services may collect your unique mobile device identifi ers, subscriber identity information, network service provider specific identifi ers, network settings and other such information. When you use our products and services or otherwise interact with us over telecommunications networks, certain additional information, such as your mobile subscription number, may be transmitted to us by your mobile network provider. Information you provide us with. We may ask you to provide us with information such as your name, email address, street address, user names and passwords, your consents, preferences and feedback, information relating to your devices, age, gender, postal code and language preferences. Please note that certain nonidentifiable information collected from you may become personally identifiable when you provide us with your personal data. We may also obtain, in accordance with applicable law, some personal data from list-rental companies and other such publicly available sources. Some of our services may allow you to submit information about other people, for example, if you make an order for a product that you wish us to send directly to another recipient. Your transactions with us. We collect information relating to your purchase and use of our products and services and your other interactions with us. Such information may include details of the queries or requests you have made, the products and services provided, delivery details, bank account number, credit card details, billing address, credit checks and other such financial information, details of agreements between you and Nokia, records of contacts and communications, information and details relating to the content you have provided us with and other such transactional information. We may, in accordance with applicable law, record your communication with our customer care or with other such contact points. Location data. Nokia’s location based services and features may use satellite, Wi-Fi or other network based location data, for example your IP address. Assisted positioning methods of the device, for example Assisted GPS, provide you with faster and more accurate location data. Use of assisted positioning methods may involve exchanging your location data, wireless network identifiers along with your unique device or network service provider identifiers with a location server. Nokia processes this information anonymously. Depending on your positioning settings and your use of location services of other service providers your device may connect to other service providers’ servers, which are not controlled or operated by Nokia. We recommend you to check the privacy policies of such service providers to understand how they process your location data. You can modify the positioning settings of your device from the device settings, for example change or disable positioning methods or location servers or modify the accuracy of your location data. Nokia off ers various location based services and features that may require the use of your location data. For example when you make a location based search, use location enhanced weather features or request for map data, your location data may be sent to Nokia to serve you with the right content. This may also include location based advertising. Some location based services may allow you to associate your personal data with your location. To learn more about available location based services and features, please refer to instructions and other support material for our products and services.
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Why Do We Process Personal Data?
Nokia may process your personal data for the following purposes. Please note that one or more purposes may apply simultaneously. • Providing products and services. We may use your personal data to provide you with our products and services, to process your order or as otherwise may be necessary to perform the contract between you and Nokia, to ensure the functionality and security of our products and services, to identify you as well as to prevent and investigate fraud and other misuses. Developing products and services. We may use your personal data
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Nokia Lumia 928: Safety and Warranty to develop our products and services. However, for the most part we only use aggregate and statistical information for such purposes. We may combine personal data collected in connection with your use of a particular Nokia product and/or service with other personal data we may hold about you, unless such personal data was collected for a different purpose. • Communicating with you. We may use your personal data to communicate with you, for example to send you critical alerts and other such notices relating to our products and/or services and to contact you for consumer care related purposes. • Marketing and making recommendations. We may use your personal data to personalize our offering and to provide you with more relevant services, for example, to make recommendations and to display customized content and advertising in our services. This may include displaying Nokia and third party content. We may use your personal data for direct marketing or research purposes, for example, to conduct market research and we may, in accordance with applicable law, contact you to inform you of new products,services or promotions we may offer. • First use of your Nokia. device. Depending on your device, a Nokia account may be created for you or you may need to sign in with your existing Nokia account when you first use your device. In the activation process your username, email address, mobile number, unique mobile device identifier and subscriber identity information will be sent to Nokia and we may associate this information with your Nokia account. This combined information may be used to activate your warranty and certain software licenses and to send you personalized messages, for example emails, text and other messages. These messages may include information about Nokia’s products and services, such as tips and commercial offers. You may unsubscribe from these messages at any time for example by following the information in the message you receive after taking your device into use, instructions in the device or in the messages, through available profile management tools or contacting Nokia customer care. The collected information may also be used to display personalized content as well as to improve Nokia’s products and services. The above information may also apply in case you update the software of your device.
Do We Share Personal Data?
We do not sell, lease, rent or otherwise disclose your personal data to third parties unless otherwise stated below. • Your consent and social sharing services. We may share your personal data if we have your consent to do so. Some services may allow you to share your personal data with other users of the service or with other services and their users. Please consider carefully before disclosing any personal data or other information that might be accessible to other users. Nokia companies and authorized third parties. We may share your personal data with other Nokia companies or authorized third parties who process personal data for Nokia for the purposes described in this Policy. This may include for example billing through your network service provider or otherwise, delivery of your purchases, providing services including customer service, managing and analyzing consumer data, credit checks, conducting market research and managing marketing and other such campaigns. When you purchase a Nokia product from us with a network service provider plan, we may need to exchange information with your network service provider to provide you with such service. We may conduct joint marketing and other communications with our partners, for example your mobile operator. To avoid duplicate or unnecessary communications and to tailor the message to you we may need to match information that Nokia has collected with information that the partner has collected where this is permitted by law. These authorized third parties are not permitted to use your personal data for any other purposes. We require them to act consistently with this Policy and to use appropriate security measures to protect your personal data. International transfers of personal data. Our products and services may be provided using resources and servers located in various
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Nokia Lumia 928: Safety and Warranty countries around the world. Therefore your personal data may be transferred across international borders outside the country where you use our services. In such cases we take steps to ensure that there is a legal basis for such a transfer and that adequate protection for your personal data is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities (where necessary) and by requiring the use of other appropriate technical and organizational information security measures. Mandatory disclosures. We may be obligated by mandatory law to disclose your personal data to certain authorities or other third parties, for example, to law enforcement agencies in the countries where we or third parties acting on our behalf operate. We may also disclose and otherwise process your personal data in accordance with applicable law to defend Nokia’s legitimate interests, for example, in civil or criminal legal proceedings. Mergers and Acquisitions. If we decide to sell, buy, merge or otherwise reorganize our businesses in certain countries, this may involve us dclosing personal data to prospective or actual purchasers and their advisers, or receiving personal data from sellers and their advisers.
What Steps Are Taken To Safeguard Personal Data?
Privacy and security are key considerations in the creation and delivery of our products and services. We have assigned specific responsibilities to address privacy and security related matters. We enforce our internal policies and guidelines through an appropriate selection of activities, including proactive and reactive risk management, security engineering, training and assessments. We take appropriate steps to address online security, physical security, risk of data loss and other such risks taking into consideration the risk represented by the processing and the nature of the data being protected. Also, we limit access to our databases containing personal data to authorized persons having a justified need to access such information.
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How Do We Use Cookies and Web Beacons?
Cookies are small text files that are sent to your computer by a web server. We use cookies to provide benefits to you. Session cookies remember the previous activity performed by you, for example an item you placed in a shopping cart. Persistent cookies are used to save your preferences over multiple sessions, for example personalization of settings on our websites. Cookies may be used to display targeted ads and recommendations, for example to eliminate showing the same ads to you multiple times or showing ads that we think are of interest to you based on your past actions on our website. Cookies are also used to determine the effectiveness of our promotions and advertising campaigns and to improve our products and services. Nokia may use web beacons (or “pixel tags”) in connection with some of our websites. However, we do not use them to identify individual users personally. Web beacons are typically graphic images that are placed on a website and they are used to count visitors to a website and/or to access certain cookies. This information is used to improve our services. Web beacons do not typically collect any other information than what your browser provides us with as a standard part of any internet communication. If you turn off cookies, the web beacon will no longer be able to track your specific activity. The web beacon may, however,
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How Do We Address The Privacy of Children?
Nokia products and services are typically intended for general audiences. Nokia does not knowingly collect information of children without the consent of their parents or guardians. Nokia publishes safety guidelines for using internet services in our websites.
How Do We Address Data Quality?
We take reasonable steps to keep the personal data we possess accurate and to delete incorrect or unnecessary personal data. As certain Nokia products and services may allow you to manage your profile, we encourage you to access your personal data from time to time to ensure that it is correct. Please remember that in case of any changes it is your responsibility to update the personal data you have provided us with.
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Nokia Lumia 928: Safety and Warranty continue to collect information about visits from your IP address. Some Nokia websites or applications may utilize so called locally stored objects, such as Flash local shared objects (“Flash cookies”) or HTML5 Web Storage. Locally stored objects are used for similar purposes as cookies but typically may contain a greater amount and different types of data than browser cookies. For example, in Flash you can use the Flash Player Settings Manager to control the storage of local shared objects, including disabling the local shared object for certain websites only or disabling the storage of local shared objects completely for all websites. Some Nokia websites use third party advertising technologies, such as DoubleClick, to serve ads. DoubleClick uses a cookie to collect information about your visits to Nokia and third party websites. This information will be used to serve ads on Nokia and third party websites. The collected information will not be directly personally identifi able nor will DoubleClick share the information with third parties. You may choose to disable the DoubleClick cookie at any time by using DoubleClick opt-out cookie. You may also go to networkadvertising.org to install an opt-out cookie. Most browsers allow you to disable or allow the use of cookies. You may also delete the cookies on your computer if your browser so permits. If you disable cookies, you may not be able to use certain parts of our services and you may need to re-install the opt-out cookie. lete or stop processing your personal data, this may also mean that we may not be able to continue to provide the services to you. Please note that Nokia may need to identify you and to ask for additional information in order to be able to fulfill your request. Please also note that applicable law may contain restrictions and other provisions that relate to your rights. We encourage you to use available profile management tools, for example Nokia account for the above purposes as such tools often provide you with direct access to your personal data and allow you to eff ectively manage it.
Who Is The Controller of Your Personal Data?
Nokia Corporation of Keilalahdentie 4, 02150 Espoo, Finland is the controller of your personal data. In addition, the Nokia affiliate providing the product or service may be a controller of your personal data. You may find the identity of the controller and its contact details by reviewing the terms and conditions of such a product or service or by using contact information provided in the applicable Nokia websites. In matters pertaining to Nokia’s privacy practices you may also contact us at: Nokia Corporation c/o Privacy Keilalahdentie 4 02150 Espoo, Finland US Safe Harbor Privacy Framework Nokia Inc., 102 Corporate Park Drive White Plains, NY 10604 USA. USA adheres to the EU-US/Swiss-US Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, and is registered with the U.S. Department of Commerce’s Safe Harbor Program. If you have questions or concerns about Nokia’s participation in the Safe Harbor Framework, please contact:
What Are Your Rights?
You have a right to know what personal data we hold about you. You have a right to have incomplete, incorrect, unnecessary or outdated personal data deleted or updated. You have a right to request that we stop processing your personal data for direct marketing or market research purposes. However, if you opt-out from marketing and other communications from Nokia, we may still send you critical alerts pertaining to our products and services or contact you for these purposes. You may exercise your rights by contacting us through the contact points referred to below. In some cases, especially if you wish us to de-
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Nokia Lumia 928: Safety and Warranty Nokia Inc., 102 Corporate Park Drive, White Plains, NY 10604 USA. Attention: Legal Director, North America. If you believe Nokia Inc. has not satisfactorily addressed your data privacy concerns, you may contact the EU Data Protection Panel at: Data Protection Panel Secretariat, Rue de Luxembourg 46 (01/126) B-1000 Brussels, BELGIUM or by visiting circa.europa.eu/Public/irc/secureida/safeharbor/home. Inc. and any use of such marks by Nokia is under license. This product is licensed under the MPEG-4 Visual Patent Portfolio License (i) for personal and noncommercial use in connection with information which has been encoded in compliance with the MPEG-4 Visual Standard by a consumer engaged in a personal and noncommercial activity and (ii) for use in connection with MPEG-4 video provided by a licensed video provider. No license is granted or shall be implied for any other use. Additional information, including that related to promotional, internal, and commercial uses, may be obtained from MPEG LA, LLC. See: www.mpegla.com. Downloading of maps, games, music and videos and uploading of images and videos may involve transferring large amounts of data. Your service provider may charge for the data transmission. The availability of particular products, services and features may vary by region. Please check with your local Nokia dealer for further details and availability of language options. © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, the Windows logo, Xbox LIVE, Bing, and Microsoft Office are trademarks of the Microsoft group of companies. Reverse engineering of software in the device is prohibited to the extent permitted by applicable law. Insofar as this user guide contains any limitations on Nokia’s representations, warranties, damages and liabilities, such limitations shall likewise limit any representations, warranties, damages and liabilities of Nokia’s licensors. The software in this device includes software licensed by Nokia from Microsoft Corporation or its affiliates. To access the Windows Phone software license terms, from the home screen, swipe left, and select about. Please read the terms. Please note that using the software, you accept the terms. If you do not accept the terms, do not use the device or software. Instead contact Nokia or the party from which you purchased the device to determine its return policy.
Changes to This Privacy Policy
Nokia may from time to time change this Policy or change, modify or withdraw access to this site at any time with or without notice. However, if this Policy is changed in a material, adverse way, Nokia will post a notice advising of such change at the beginning of this Policy and on this site’s home page for 30 days. We recommend that you revisit this Policy from time to time to learn of any such changes to this Policy.
DECLARATION OF CONFORMITY
Hereby, NOKIA CORPORATION declares that this RM-860 product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration of Conformity can be found at www.nokia.com/global/declaration. © 2013 Nokia. All rights reserved. Nokia, Nokia Care, and Nokia Connecting People are trademarks or registered trademarks of Nokia Corporation. Nokia tune is a sound mark of Nokia Corporation. Other product and company names mentioned herein may be trademarks or tradenames of their respective owners. Dolby and the double-D symbol are trademarks of Dolby Laboratories. Manufactured under license from Dolby Laboratories. The Bluetooth word mark and logos are owned by the Bluetooth SIG,
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Nokia Lumia 928: Safety and Warranty
FCC/MEXICO/INDUSTRY CANADA NOTICE
This device complies with part 15 of the FCC rules and Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by Nokia could void the user’s authority to operate this equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ï Reorient or relocate the receiving antenna. ï Increase the separation between the equipment and receiver. ï Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ï Consult the dealer or an experienced radio/TV technician for help. Reproduction, transfer, distribution, or storage of part or all of the contents in this document in any form without the prior written permission of Nokia is prohibited. Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice. To the maximum extent permitted by applicable law, under no circum-
stances shall Nokia or any of its licensors be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused. The contents of this document are provided ‘as is’. Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice. Issue 2.0/EN-US
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Index
A
Add writing languages ........................................................................................................ 19 Airplane mode ......................................................................................................................20 Alarms ................................................................................................................................... 54 Antenna locations .................................................................................................................. 9 Appointments ...................................................................................................................... 54 Automatic phone lock .......................................................................................................... 12
E
Edit Office documents ........................................................................................................ 57 Email ..................................................................................................................................... 34 Emergency call ..................................................................................................................... 63 Excel ................................................................................................................................58, 59
F
Family room .......................................................................................................................... 28 Feedback ............................................................................................................................... 61 Forward email ....................................................................................................................... 35
B
Backup Assistant Plus ......................................................................................................... 27 Barcodes ...............................................................................................................................20 Bing search ........................................................................................................................... 19 Bluetooth .............................................................................................................................. 24 Browser cache ...................................................................................................................... 42 Browser settings ................................................................................................................. 43
G
Gestures ................................................................................................................................ 15
H
Headset ..................................................................................................................... 13, 24, 25
C
Calculator .............................................................................................................................. 56 Calendar ................................................................................................................................ 55 Calls ..................................................................................................................................... 22 Camera .................................................................................................................................. 36 Charge the battery ................................................................................................................ 9 Clock .................................................................................................................................... 54 Codes .................................................................................................................................... 13 Company account ................................................................................................................ 59 Company apps ..................................................................................................................... 59 Conference calls ................................................................................................................... 23 Connections
Cellular data connections ............................................................................................. 41 Close network connections .......................................................................................... 41 Wi-Fi network ................................................................................................................ 40
I
Icons .....................................................................................................................................20 IMEI ..................................................................................................................................... 14 Internet ................................................................................................................................. 40
K
Keys and parts ....................................................................................................................... 7 Kid’s corner ........................................................................................................................... 18
L
Linking contacts .................................................................................................................. 28 Lock and unlock the keys and screen ............................................................................... 12
M
Memory 53 Microsoft account ................................................................................................................ 12 Microsoft Office ................................................................................................................... 57
Connectivity ......................................................................................................................... 24 Contact groups ....................................................................................................................28 Contacts ................................................................................................................................ 26 Copying contacts ................................................................................................................. 28
N
Near Field Communication ................................................................................................. 25 Nokia Lenses ........................................................................................................................ 37 Numbers ............................................................................................................................... 19
D
Data Sense ........................................................................................................................... 43
O
Offline use ............................................................................................................................20 Open an app .......................................................................................................................... 15
P
Password ............................................................................................................................... 12 People.................................................................................................................................... 26 Personalisation ..................................................................................................................... 18 Personalising ........................................................................................................................ 16 Photos
Download lenses ........................................................................................................... 37 Photo settings .............................................................................................................. 37 Share photos ................................................................................................................. 37 Take photos ................................................................................................................... 36 View photos .................................................................................................................. 38
Special characters ............................................................................................................... 19 Start Key ............................................................................................................................... 13 Start screen .......................................................................................................................... 16 Status updates ..................................................................................................................... 29 Syncing .................................................................................................................................. 27
T
Take a photo ......................................................................................................................... 36 Text input .............................................................................................................................. 18 Time and date ...................................................................................................................... 54 To-do list ............................................................................................................................... 55 Touch sensitivity .................................................................................................................. 15
U
Unlock the screen ................................................................................................................ 12 Unlock your phone .............................................................................................................. 12 Uploading photos ................................................................................................................ 29
Pin a contact ..........................................................................................................................17 PIN and PUK codes .............................................................................................................. 14 PIN or PIN2 code .................................................................................................................. 14 Powerpoint ...........................................................................................................................58 PUK or PUK2 code ............................................................................................................... 14
V
Videos
Record videos ............................................................................................................... 37 Settings ......................................................................................................................... 38 Share videos .................................................................................................................. 38
R
Read Office documents ...................................................................................................... 57 Reply to email ....................................................................................................................... 35 Reset your phone .......................................................................................................... 11, 60 Ringtones ........................................................................................................................ 16, 17
S
Save battery ................................................................................................................... 10, 21 Scanning ...............................................................................................................................20 Screen brightness ................................................................................................................11 Search .................................................................................................................................... 19 Search Key ............................................................................................................................ 13 Send email ............................................................................................................................ 35 Set an alarm ......................................................................................................................... 54 Share your mobile data connection .................................................................................. 41 SIM card ...................................................................................................................................8 SkyDrive ................................................................................................................................ 53 Social networking ................................................................................................................ 29 Software version ................................................................................................................. 14 Sounds ................................................................................................................................... 13
Virtual keyboard .................................................................................................................. 18 Visual search .........................................................................................................................20 Voice commands ................................................................................................................. 27 Voice mail .............................................................................................................................. 22 Voice search .......................................................................................................................... 19
W
Wallpaper ...............................................................................................................................17 Web browser ........................................................................................................................42 Wi-Fi ......................................................................................................................................40 Word ...................................................................................................................................... 57
