COURSE DESIGN
COURSE TITLE : BEAUTY CARE
NOMINAL DURATION : 500 hours
QUALIFICATION LEVEL : NC III
COURSE DESCRIPTION : This course is design to enhance the knowledge,
skills, and attitudes of an individual in beauty care
servicing. It involves performing temporary hair
removal activity, performing body bleach and
performing creative nail design
ENTRY REQUIREMENTS:
Before entering this course, the learner must:
Be able to communicate effectively both orally and in
written form
Be physically, emotionally, psychologically and
mentally fit
Be able to perform basic mathematical computation
Be at least ! years old
Competency Based Curriculum " B#$%T& C$'# NC III
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COURSE STRUCTURE
A. BASIC COMPETENCIES
UNIT OF
COMPETENCY
MODULE TITLE LEARNING OUTCOME
NOMINAL
DURATION
. (ead )orkplace
Communication
. (eading )orkplace
Communication
• Communicate information about
workplace processes
• (ead workplace discussions
• Identify and communicate
issues arising in the workplace
* +ours
,. (ead -mall Teams ,. (eading -mall
Team
• .rovide team leadership
• $ssign responsibilities among
members
• -et performance e/pectation for
team members
• -upervise team performance
* +ours
0. 1evelop $nd
.ractice
Negotiation -kills
0. 1eveloping $nd
.racticing
Negotiation -kills
• .lan negotiations
• .articipate in negotiations
, hours
*. -olve .roblems
'elated To )ork
$ctivities
*. Identifying2
1etermining
3undamental Cause
4f .roblem
• #/plain the analytical
techni5ues
• Identify the problem
• 1etermine the possible cause 2s
of the problem
, hours
6. %se 7athematical
Concepts $nd
Techni5ues
6. %sing 7athematical
Concepts $nd
Techni5ues
• Identify mathematical tools and
techni5ues to solve problems
• $pply mathematical
procedure2solution
• $naly8e results
* hours
9. %se 'elevant
Technologies
9. %sing 'elevant
Technologies
• -tudy2 select appropriate
technology
• $pply relevant technology
• 7aintain 2 enhance relevant
technology
* hours
Competency Based Curriculum " B#$%T& C$'# NC III
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B. COMMON COMPETENCIES
UNIT OF
COMPETENCY
MODULE TITLE LEARNING OUTCOME NOMINAL
DURATION
. 7aintain an
effective
relationship with
clients2customers
. 7aintaining Client
'elations
• 7aintain a professional image
• 7eet client2customer
re5uirements
• Build credibility with
customers2clients
• -tore manuals
* hours
,. 7anage own
performance
,. 7anaging 4wn
.erformance
• .lan own workload
• 7aintain 5uality of own
performance
• #stablish credibility with
customers2clients
6 hours
0. $pply 5uality
standards
0. $pplying :uality
-tandards
• $ssess client service needs
• $ssess own work
• #ngage in 5uality improvement
6 hours
*. 7aintain a safe,
clean, and efficient
environment
*. )orkplace +ygiene
.rocedures $nd
$pplications
• 3ollow hygiene procedures
• Identify and prevent hygiene
risks
9 hours
Competency Based Curriculum " B#$%T& C$'# NC III
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C. CORE COMPETENCIES
UNIT OF
COMPETENCY
MODULE TITLE LEARNING OUTCOME
NOMINAL
DURATION
. .erform Body
Bleach
. Body Bleach • .repare client prior to body
bleach
• .repare mi/ture of bleaching
product
• $pply bleaching product
• .erform checking and apply
retouch
,; hours
,. .erform
Temporary +air
'emoval $ctivity
,. Temporary +air
'emoval $ctivity
• .repare clients prior to
temporary hair removal activity
• .erform -having and Twee8ing
• .erform cold wa/ing
• .erform hot wa/ing
;; hours
*. .erform Creative
Nail 1esign
*. Creative Nail 1esign • .repare client prior to creative
nail design
• .erform cleaning and cutting of
nails
• $pply various creative designs
,; hours
4<T
,; hours
COURSE DELIVERY (METHODOLOGY)
• (ecture
• =roup 1iscussion
• 1emonstration
• +ands 4n
• 7odular instruction
• .ractical application
• 4n>the>?ob>training
QUALIFICATION OF INSTRUCTORS/TRAINERS:
• 7ust have undergone training on Training 7ethodology Course
• 7ust be a holder of National Certificate for Beauty Care NC I@
• A7ust have at least two B,C years ?ob2industry e/perience
*Optional: Only when required by the hiring institution
'eference: T#-1$ Board 'esolution No. ,;;*>;0
Competency Based Curriculum " B#$%T& C$'# NC III
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Competency Based Curriculum " B#$%T& C$'# NC III
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BASIC COMPETENCIES
%NIT 43 C47.#T#NC& : (#$1 )4'D.($C# C47%NIC$TI4N
741%(# TIT(# : LEADING WORKPLACE COMMUNICATION
741%(# 1#-C'I.T4' : This module covers the knowledge, skills and
attitudes re5uired to prepare different reports
re5uired in the workplace
-%==#-T#1 1%'$TI4N: * hours
.'#'#:%I-IT# : Before entering this module the student2trainee must
be able to participate in workplace communication
SUMMARY OF LEARNING OUTCOMES:
%pon completion of this module the students2trainees will be able to:
(4. Communicate information about workplace processes
(4,. (ead workplace discussions
(40. Identify and communicate issues arising in the workplace
Competency Based Curriculum " B#$%T& C$'# NC III
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LO. COMMUNICATE INFORMATION ABOUT WORKPLACE PROCESSES
ASSESSMENT CRITERIA
• $ppropriate communication method is selected
• 7ultiple operations involving several topic areas are communicated
• :uestion are used to gain e/tra information
• Correct sources of information are identified
• Information is selected and se5uenced correctly when re5uired
• @erbal and written reporting are maintained in both familiar and unfamiliar
situations
CONTENTS
• 7ethod of communication
• Communication skills
• Communication tools
• :uestioning techni5ues
CONDITIONS: The students2trainees must be provided with the following:
• -imulated workplace environment
• Communication tools
• @ariety of informationEs
METHODOLOGIES
• 1iscussion
• 'ole play
• Brainstorming
ASSESSMENT METHOD
• 1irect observation
• Interview
Competency Based Curriculum " B#$%T& C$'# NC III
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LO!. LEAD WORKPLACE DISCUSSIONS
ASSESSMENT CRITERIA
• 'esponse to workplace issues are sought
• 'esponse to workplace issues are provided when sought
• Constructive contributions are made to workplace discussion on such issues as
production, 5uality and safety
• =oals and aims of actions under taken in the workplace are communicated
CONTENTS
• 7ethod2techni5ues of discussion
• +ow to lead discussion
• +ow to solicit response
CONDITIONS: The students2trainees must be provided with the following:
• -imulated workplace environment
• Communication tools
• @ariety of informationEs
METHODOLOGIES
• 1iscussion
• 'ole play
• Brainstorming
ASSESSMENT METHOD
• 1irect observation
• Interview
Competency Based Curriculum " B#$%T& C$'# NC III
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LO". IDENTIFY AND COMMUNICATE ISSUES ARISING IN THE WORKPLACE.
ASSESSMENT CRITERIA
• Issues and problems are identified as they arise
• Information regarding problems and issues are organi8ed coherently to ensure
clear and effective communication
• 1ialog is initiated with appropriate personnel
• Communication problems and issues are addressed as they arises
CONTENTS
• Identify problems and issues
• 4rgani8ing information on problem and issues
• 'elating problems and issues
• Communication barriers affecting workplace discussions
CONDITIONS: The students2trainees must be provided with the following:
• -imulated workplace environment
• Communication tools
• @ariety of informationEs
METHODOLOGIES
• 1iscussion
• 'ole play
• Brainstorming
Competency Based Curriculum " B#$%T& C$'# NC III
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%NIT 43 C47.#T#NC& : (#$1 -7$(( T#$7
741%(# TIT(# : LEADING SMALL TEAM
741%(# 1#-C'I.T4' : This module covers the knowledge, skills and
attitudes re5uired to lead small team including
setting and maintaining team and individual
performance standard.
-%==#-T#1 1%'$TI4N: * hours
.'#'#:%I-IT# : Before entering this module, the student2learner must
be able to demonstrate competency in working in a
team environment
SUMMARY OF LEARNING OUTCOMES:
%pon completion of this module the students2trainees will be able to:
(4. .rovide team leadership
(4,. $ssign responsibilities among members
(40. -et performance e/pectation for team members
(4*. -upervise team performance
Competency Based Curriculum " B#$%T& C$'# NC III
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LO. PROVIDE TEAM LEADERSHIP
ASSESSMENT CRITERIA
• )ork re5uirements are identified and prescribed to members
• 'easons for instructions and re5uirements are properly disseminated to team
members
• Team members 5uestions, problems, concerns are recogni8ed, discussed and
dealt accordingly
CONTENTS
• Communication skills re5uired for leading small team
• -kills and techni5ues in promoting team building
• Negotiating skills
• %p to date dissemination of instruction and re5uirements to members
• $rt of listening and treating individual team members concern
CONDITIONS: The students2trainees must be provided with the following:
. (earning materials
- team building manual
- catalogs
- brochures
,. -imulated team
METHODOLOGIES
• Traditional 2lecture
• 1emonstration
• Case studies
ASSESSMENT METHOD
• 1irect observation
• Interview
Competency Based Curriculum " B#$%T& C$'# NC III
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LO!. ASSIGN RESPONSIBILITIES AMONG MEMBERS.
ASSESSMENT CRITERIA
• 1uties and responsibilities are allocated in respect to the skills, knowledge and
attitudes of every team member
• 1uties are allocated having regard to individual preference, domestic and
personal considerations
• 1uties and responsibilities of each member are properly identified and defined
CONTENTS
• 1uties and responsibilities of each team member
• -kills in identifying individual skills, knowledge and attitude as basis for
allocating responsibilities
• Dnowledge in identifying each team member duties and responsibilities
CONDITIONS: The students2trainees must be provided with the following:
. (earning materials
- relevant legal re5uirements
- manuals
METHODOLOGIES
• Traditional 2lecture
• 1emonstration
ASSESSMENT METHOD
• 1irect observation
• Interview
Competency Based Curriculum " B#$%T& C$'# NC III
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LO". SET PERFORMANCE E#PECTATION FOR TEAM MEMBERS
ASSESSMENT CRITERIA
• .erformance e/pectations are established based on client needs and according
to assigned re5uirements
• .erformance e/pectations are based on individual team memberEs duties and
responsibilities
• .erformance e/pectations are discussed and disseminated to individual team
member
CONTENTS
• Dnowledge and skills in setting individual performance target2e/pectation
• Team members duties and responsibilities
• #mployee policies and procedures
• 1efining performance e/pectations criteria
CONDITIONS: The students2trainees must be provided with the following:
• .erformance e/pectation worksheet
• 'elevant legal re5uirements
METHODOLOGIES
• Traditional 2lecture
• 1emonstration
• Case studies
ASSESSMENT METHOD
• 1irect observation
• Interview
Competency Based Curriculum " B#$%T& C$'# NC III
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LO$. SUPERVISE TEAM PERFORMANCE
ASSESSMENT CRITERIA
• 7onitor team memberEs performance in respect to the defined performance
criteria
• .rovide team members with feedback, positive support and advice on
strategies to overcome any difficulties
• Inform team members of any changes in the priority allocated to assignment or
task
• .rovide communication follow>up on all issues affecting the team
CONTENTS
• Dnowledge and skills in monitoring team member performance
• 7onitoring team operation to ensure client needs and satisfaction
• 7ethods of monitoring performance
• Informal2formal counseling skills
CONDITIONS: The students2trainees must be provided with the following:
. .erformance e/pectation worksheet
,. 'elevant legal re5uirements
741%(# TIT(# : IDENTIFYING / DETERMINING
FUNDAMENTAL CAUSE OF PROBLEM
741%(# 1#-C'I.T4' : This module e/presses the competency re5uired to
apply problem solving techni5ues to
identify2determine fundamental cause problem
-%==#-T#1 1%'$TI4N: , hours
.'#'#:%I-IT# : N4N#
SUMMARY OF LEARNING OUTCOMES:
%pon completion of this module the students2trainees will be able to:
(4. #/plain the analytical techni5ues
(4,. Identify the problem
(40. 1etermine the possible cause 2s of the problem
Competency Based Curriculum " B#$%T& C$'# NC III
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LO. E#PLAIN THE ANALYTICAL TECHNIQUES
ASSESSMENT CRITERIA
• Importance and application of analytical techni5ues are e/plained
• $nalytical techni5ues such as brainstorming, cause and effects diagrams,
.$'#T4 analysis, -)4T analysis, =$NT chart, .#'T C.7 F graphs, and
scatter grams are defined
CONTENTS
• 4bservation, investigation F analytical techni5ues
• Brainstorming
• Cause and effect diagrams
• .$'#T4 analysis
• -)4T analysis
• =$NT chart
• .#'T C.7 F graph
• -C$TT#'='$7-
CONDITIONS: The students2trainees must be provided with the following:
• Courseware
• (earning materials2guides
• Computer
• 4+.
METHODOLOGIES
• 1irect observation
• -imulation 2role playing
• Case studies
ASSESSMENT METHOD
• )ritten
• .ractical2performance test
Competency Based Curriculum " B#$%T& C$'# NC III
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LO!. IDENTIFY THE PROBLEM
ASSESSMENT CRITERIA
• @ariances are identified from normal operating parameters and product 5uality
• #/tent, cause, and nature of the problem are defined based on observation,
investigation and analytical techni5ues
• .roblems are clearly stated and specified
CONTENTS
• Normal operating parameters F product 5uality
• Identifying F clarifying the nature of problem
• $pplication of analytical techni5ues
CONDITIONS: The students2trainees must be provided with the following:
• Courseware
• (earning materials2guides
• Computer
• 4+.
METHODOLOGIES
• 1irect observation
• -imulation 2role playing
• Case studies
ASSESSMENT METHOD
• )ritten
• .ractical2performance test
Competency Based Curriculum " B#$%T& C$'# NC III
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LO". DETERMINE THE POSSIBLE CAUSE/S OF THE PROBLEM
ASSESSMENT CRITERIA
• .ossible cause2s of problem are identified based on e/perience F the use of
problem solving tools2analytical techni5ues
• .ossible cause statements are developed
• 3undamental causes are e/plained
CONTENTS
• Non>routine process and 5uality problems
• Teamwork and work allocation problem
• -afety and emergency situations and incidents
CONDITIONS: The students2trainees must be provided with the following:
• Courseware
• (earning materials2guides
• Computer
• 4+.
METHODOLOGIES
• 1irect observation
• -imulation 2role playing
• Case studies
ASSESSMENT METHOD
• )ritten
• .ractical2performance test
Competency Based Curriculum " B#$%T& C$'# NC III
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%NIT 43 C47.#T#NC& : %-# 7$T+#7$TIC$( C4NC#.T- $N1
T#C+NI:%#-
741%(# TIT(# : USING MATHEMATICAL CONCEPTS AND
TECHNIQUES
741%(# 1#-C'I.T4' : This module covers the knowledge, skills and
attitudes re5uired in the application of
mathematical concepts and techni5ues
N47IN$( 1%'$TI4N : * hours
.'#'#:%I-IT# : N4N#
SUMMARY OF LEARNING OUTCOMES:
%pon completion of the module, the learner2students must be able to:
(4. Identify mathematical tools and techni5ues to solve problems
(4,. $pply mathematical procedure2solution
(40. $naly8e results
Competency Based Curriculum " B#$%T& C$'# NC III
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LO. IDENTIFY MATHEMATICAL TOOLS AND TECHNIQUES TO SOLVE
PROBLEMS
ASSESSMENT CRITERIA
• .roblem areas based on given condition are identified
• 7athematical techni5ues based on the given problem are selected
CONTENTS
• 3our 3undamental 4perations
• -teps in solving a problem
• -tandard formulas
• Conversion
• 7easurement
CONDITION: The students2learners must be provided with the following:
• 7anuals
• +and>outs
• .roblem set
• Conversion table
• Table of formulas
• 7easuring tools
METHODOLOGIES
• (ecturette
• -elf>pace
• =roup discussion
ASSESSMENT METHODS
• )ritten
• 1emonstration
Competency Based Curriculum " B#$%T& C$'# NC III
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LO!. APPLY MATHEMATICAL PROCEDURE/SOLUTION
ASSESSMENT CRITERIA
• 7athematical techni5ues based on the problem identified are applied
• 7athematical computations are performed to the level of accuracy re5uired for
the problem
• 'esults of mathematical computation based on ?ob re5uirements is determined
and verified
CONTENTS
• .roblem>based 5uestions
• #stimation
• %se of mathematical tools and standard formulas
• 7athematical techni5ues
CONDITION: The students2learners must be provided with the following:
• 7anuals
• +and>outs
• Calculator
• 7easuring tools2devices
• Case problems
METHODOLOGIES
• (ecturette
• -elf>pace
• =roup discussion
• .ractical )ork $pproach
ASSESSMENT METHODS
• )ritten
• 4ral Interview
Competency Based Curriculum " B#$%T& C$'# NC III
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LO". ANALY%E RESULTS
ASSESSMENT CRITERIA
• 'esults of application based on e/pected and re5uired specifications and
outcome is reviewed
• $ppropriate action in case of error is applied
CONTENTS
• 3our 3undamental 4perations
• -teps in solving a problem
• -tandard formulas
• Conversion
• 7easurement
CONDITION: The students2learners must be provided with the following:
• 7anuals
• +and>outs
• .roblem set
• Conversion table
• Table of formulas
• 7easuring tools
METHODOLOGIES
• (ecturette
• -elf>pace
• =roup discussion
• 'esearch study
ASSESSMENT METHODS
• )ritten
• 4ral
Competency Based Curriculum " B#$%T& C$'# NC III
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%NIT 43 C47.#T#NC& : %-# '#(#@$NT T#C+N4(4=I#-
741%(# TIT(# : USING RELEVANT TECHNOLOGIES
741%(# 1#-C'I.T4' : This module covers the knowledge, skills and attitudes
re5uired in selecting, sourcing and applying appropriate
and affordable technologies in the workplace.
N47IN$( 1%'$TI4N : * hours
.'#'#:%I-IT# : N4N#
SUMMARY OF LEARNING OUTCOMES:
%pon completion of the module, the learner2students must be able to:
(4. -tudy2 select appropriate technology
(4,. $pply relevant technology
(40. 7aintain 2 enhance relevant technology
Competency Based Curriculum " B#$%T& C$'# NC III
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LO. STUDY/ SELECT APPROPRIATE TECHNOLOGY
ASSESSMENT CRITERIA
• $ppropriate technology are studied based on work re5uirements
• $ppropriate technology are identified and selected based on work re5uirements
CONTENTS
• 7achineries2 e5uipment and their application
• -oftware2 programs
CONDITION: The students2learners must be provided with the following:
• 7anuals
• +and>outs
• 7ultimedia
• @ideo tape
• Brochures
• C1Es
• Internet access
• Computer
METHODOLOGIES
• (ecturette
• -elf>pace
• =roup discussion
• 3ilm showing
ASSESSMENT METHODS
• )ritten
• Interview
Competency Based Curriculum " B#$%T& C$'# NC III
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LO!. APPLY RELEVANT TECHNOLOGY
ASSESSMENT CRITERIA
• 'elevant technology is used in carrying out function based on work
re5uirements
• $pplicable software and hardware is used as per ?ob re5uirement
• 7anagement concept are observed as per established industry practices
CONTENTS
• 4ffice technology
• Iceplant technology
• -ystem technology
• Information technology
• Training technology
• 1ifferent software 2 +ardware
• 6- B.roper +ouse DeepingC
CONDITION: The students2learners must be provided with the following:
• 7anuals
• +and>outs
• 7ultimedia
• @ideo tape
• Brochures
• C1Es
• Internet access
• Computer
METHODOLOGIES
• (ecturette
• -elf>pace
• =roup discussion
• 3ilm showing
ASSESSMENT METHODS
• )ritten
• Interview
Competency Based Curriculum " B#$%T& C$'# NC III
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LO". MAINTAIN / ENHANCE RELEVANT TECHNOLOGY
ASSESSMENT CRITERIA
• 7aintenance of technology is applied in accordance with the industry standard
operating procedure, manufacturerEs operating guidelines and occupational
health and safety procedure
• %pdating of technology is maintained through continuing education or training in
accordance with ?ob re5uirement
• $ppropriate action for technology failure2 defect is immediately reported to the
concerned2 responsible person or section
CONTENTS
• Corrective and preventive maintenance
• %pgrading of technology
• Communication -kills
• 4rgani8ational set " up 2 work flow
CONDITION: The students2learners must be provided with the following:
• 7anuals
• +and>outs
• 7ultimedia
• @ideo tape
• Brochures
• C1Es
• Internet access
• Computer
METHODOLOGIES
• (ecturette
• -elf>pace
• =roup discussion
• 3ilm showing
ASSESSMENT METHODS
• )ritten
• Interview
Competency Based Curriculum " B#$%T& C$'# NC III
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%NIT 43 C47.#T#NC& : 1#@#(4. $N1 .'$CTIC# N#=4TI$TI4N -DI((-
741%(# TIT(# : DEVELOPING AND PRACTICING NEGOTIATION
SKILLS
741%(# 1#-C'I.T4' : This module covers the skills, knowledge and attitudes
re5uired to collect information in order to negotiate to a
desired outcome and participate in the negotiation
N47IN$( 1%'$TI4N : , +rs.
.'#'#:%I-IT# : N4N#
SUMMARY OF LEARNING OUTCOMES:
%pon completion of the module, the learner2students must be able to:
(4. .lan negotiations
(4,. .articipate in negotiations
Competency Based Curriculum " B#$%T& C$'# NC III
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LO. PLAN NEGOTIATIONS
ASSESSMENT CRITERIA
• Information on preparing for negotiation is identified and included in the plan
• Information on creating non verbal environments for positive negotiating is
identified and included in the plan
• Information on active listening is identified and included in the plan
• Information on different 5uestioning techni5ues is identified and included in the
plan
• Information is checked to ensure it is correct and up>to> date
CONTENTS
• Collecting information
• .reparing for negotiation
• .ositive negotiating
• Creating non verbal environments
• $ctive listening
• 1ifferent 5uestioning techni5ues
• #nsure correctness and up to date information
• .ersonal attributes
• Interpersonal skills
• $nalytic skills
CONDITION: The students2learners must be provided with the following:
• 'oom with facilities necessary for the negotiation process
• +uman resources BnegotiatorsC
METHODOLOGIES
• (ecturette
• =roup discussion
• .ractical application
ASSESSMENT METHODS
• )ritten
• Interview
• demonstration
Competency Based Curriculum " B#$%T& C$'# NC III
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LO!. PARTICIPATE IN NEGOTIATIONS
ASSESSMENT CRITERIA
• Criteria for successful outcome are agreed upon by all parties
• 1esired outcome of all parties are considered
• $ppropriate language is used throughout the negotiation
• $ variety of 5uestioning techni5ues are used
• The issues and processes are documented and agreed upon by all parties
• .ossible solutions are discussed and their viability assessed
• $reas for agreement are confirmed and recorded
• 3ollow>up action is agreed upon by all parties
CONTENTS:
• :uestioning techni5ues
• Codes of practice and guidelines for the organi8ation
• 4rgani8ations policy and procedures for negotiations
• 1ecision making and conflict resolution strategies procedures
• .roblem solving strategies on how to deal with une/pected 5uestions and
attitudes during negotiation
• 3le/ibility
• #mpathy
• Interpersonal skills to develop rapport with other parties
• Communication skills Bverbal and listeningC
• 4bservation skills
• Negotiation skills
CONDITION The students2learners must be provided with the following:
• 'oom with facilities necessary for the negotiation process
• +uman resources BnegotiatorsC
METHODOLOGIES
• (ecturette
• =roup discussion
• 3ilm showing
ASSESSMENT METHODS
• )ritten
• Interview
• demonstration
Competency Based Curriculum " B#$%T& C$'# NC III
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Competency Based Curriculum " B#$%T& C$'# NC III
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COMMON COMPETENCIES
%NIT 43 C47.#T#NC& : 7$INT$IN $N #33#CTI@# '#($TI4N-+I. )IT+
C(I#NT-2C%-T47#'-
741%(# TIT(# : MAINTAINING CLIENT RELATIONS
741%(# 1#-C'I.T4' : This module covers the knowledge, skills and
attitudes re5uired in building and maintaining an
effective relationship with clients, customers and the
public. It involves maintaining professional image,
meeting clientEs re5uirements, and building credibility
with customers
%pon completion of the module the trainees2students should be able to:
(4 . 7aintain a professional image
(4 ,. 7eet client2customer re5uirements
(40. Build credibility with customers2clients
Competency Based Curriculum " B#$%T& C$'# NC III
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LO . MAINTAIN A PROFESSIONAL IMAGE
ASSESSMENT CRITERIA
• %niform and personal grooming is maintained in accordance with established
policies and procedures
• -tance, posture, body language, and other personal presence is maintained
according to re5uired standards
• @isible work area is kept tidy and uncluttered
• #5uipment are stored according to assignment re5uirements
CONTENTS
• -tance
• .osture
• Body language
• =rooming
• -tanding orders
• Company policy and procedures
CONDITIONS
-tudents2trainees must be provided with the following:
• $ccess to workplace location or simulated workplace environment
• 7aterials relevant to the unit
• Company policy and procedures
METHODOLOGY
(ecture
1iscussion
=roup work
ASSESSMENT METHOD:
Interview
1emonstration with :uestioning
Competency Based Curriculum " B#$%T& C$'# NC III
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LO !. MEET CLIENT/CUSTOMER REQUIREMENTS
ASSESSMENT CRITERIA
• $ssignment instructions and post orders are identified and understood according
to standard procedures
• -cope to modify instructions2orders is accomplished in light of changed
situations
• Client re5uirements are met according to the assignment instructions
• Changes to clientEs needs and re5uirements are monitored and appropriate
action is taken
• $ll communication with the client or customer is cleared and complied with
assignment re5uirements
CONTENTS
• $ssignment instructions
• .ost orders
• 'eviewing assignment instructions
• 1iscussion techni5ues with client2customer
• Implementing re5uired changes
• 'eferral to appropriate employer2personnel
• Clarification of client needs and instructions
CONDITION
-tudents2trainees must be provided with the following:
• $ccess to workplace location or simulated workplace environment
• 7aterials relevant to the unit
• Company policy and procedures
• $ssignment instruction
METHODOLOGY
• (ecture
• 1iscussion
• =roup work
ASSESSMENT METHOD:
• 1emonstration with 5uestioning
Competency Based Curriculum " B#$%T& C$'# NC III
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LO": BUILD CREDIBILITY WITH CUSTOMERS/CLIENTS
ASSESSMENT CRITERIA
• Client e/pectations for reliability, punctuality and appearance are adhered to
• .ossible causes of client2customer dissatisfaction is identified, dealt with and
recorded according to employer policy
• Client is fully informed of all relevant security matters in a timely manner and
according to agreed reporting procedures
CONTENTS
• Interpersonal skills
• Customer service skills
• Telephone eti5uette
• 7aintaining records
CONDITION
-tudents2trainees must be provided with the following:
• Company policy and procedures manual
• $ppropriate tools and materials relevant to the unit
• $ccess to workplace location or simulated workplace environment
METHODOLOGY
• (ecture
• 1iscussion
• =roup work
ASSESSMENT METHOD
• Interview
1emonstration with :uestioning
Competency Based Curriculum " B#$%T& C$'# NC III
34
%NIT 43 C47.#T#NC& : 7$N$=# 4)N .#'34'7$NC#
741%(# TIT(# : MANAGING OWN PERFORMANCE
741%(# 1#-C'I.T4' : This unit covers the knowledge, skills and attitudes
re5uired in effectively managing own workload and
5uality of work
N47IN$( 1%'$TI4N : 6 hours
.'#'#:%I-IT# : N4N#
SUMMARY OF LEARNING OUTCOMES:
%pon completion of the module the trainees2students should be able to:
(.4. . .lan own workload
(.4. ,. 7aintain 5uality of own performance
(. 4.0 #stablish credibility with customers2clients
Competency Based Curriculum " B#$%T& C$'# NC III
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LO . PLAN OWN WORKLOAD
ASSESSMENT CRITERIA
• Tasks are accurately identified according to instructions
• )ork plans are developed according to assignment re5uirements and employer
policy
• .riority and timelines are allocated to each task
• Tasks deadlines are known and complied with whenever possible
• )ork schedules are known and completed according to agreed time frames
CONTENT
• $ssignment instructions
• @erbal instructions
• .olicy documents
• 1uty statements
• -elf assessment
• 1aily tasks
• )eekly tasks
• 'egularly or irregularly occurring tasks
• $llocating priority and timelines
CONDITIONS: -tudent 2 trainees must be provided with the following:
• Task list
• )ork schedules
• $ssignment instructions
METHODOLOGY
• (ecture
• 1iscussion
• 'ole play
ASSESSMENT METHOD
• Interview
• 1emonstration with 5uestioning
• )ritten report
Competency Based Curriculum " B#$%T& C$'# NC III
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LO!: MAINTAIN QUALITY OF OWN PERFORMANCE
ASSESSMENT CRITERIA
• .ersonal performance continually monitored against agreed performance
standards
• $dvice and guidance sought when necessary to achieve or maintain agreed
standards
• =uidance from management applied to achieve or maintain agreed standards
• -tandard of work clarified and agreed according to employer policy and
procedures
CONTENT
• 7onitoring personal performance
• 1etermining performance standards
• Interpreting work standards
• :uality of work
CONDITIONS
• :uality procedures manual
• #valuation report forms
• (ogbooks
• 4perational manual
• $ssessment instruments
METHODOLOGY
• (ecture
• 1iscussion
• 'ole play
ASSESSMENT METHOD
• Interview
• )ritten report
Competency Based Curriculum " B#$%T& C$'# NC III
37
LO": ESTABLISH CREDIBILITY WITH CUSTOMERS/CLIENTS
ASSESSMENT CRITERIA
• Client e/pectations for reliability, punctuality and appearance are adhered to
• .ossible causes of client2customer dissatisfaction is identified, dealt with and
recorded according to employer policy
• Client is fully informed of all relevant security matters in a timely manner and
according to agreed reporting procedures
CONTENTS
• Interpersonal skills
• Customer service skills
• Telephone eti5uette
• 7aintaining records
CONDITION
-tudents2trainees must be provided with the following:
• Company policy and procedures manual
• $ppropriate tools and materials relevant to the unit
• $ccess to workplace location or simulated workplace environment
METHODOLOGY
• (ecture
• 1iscussion
• =roup work
ASSESSMENT METHOD
• Interview
• 1emonstration with :uestioning
Competency Based Curriculum " B#$%T& C$'# NC III
38
%NIT 43 C47.#T#NC& : $pply :uality -tandards
741%(# TIT(# : APPLYING QUALITY STANDARDS
741%(# 1#-C'I.T4' : This module covers the knowledge, skills, and
attitudes needed to apply 5uality standards in the
workplace. It includes application of relevant
procedures and other client re5uirements
N47IN$( 1%'$TI4N : 6 hours
.'#'#:%I-IT# : N4N#
SUMMARY OF LEARNING OUTCOMES:
%pon completion of the module the trainees2students should be able to:
(.4. . $ssess client service needs
(.4. ,. $ssess own work
(. 4.0 #ngage in 5uality improvement
Competency Based Curriculum " B#$%T& C$'# NC III
39
LO . ASSESS CLIENT SERVICE NEEDS
ASSESSMENT CRITERIA
• )ork instruction is obtained and work is carried out in accordance with standard
operating procedures
• Client needs are evaluated base on workplace standards and specifications
• -alon services is analy8ed against clients needs
• -alon services are e/plained and consulted with the client
• 3aults on clients and any identified causes are recorded and2or reported to the
supervisor concerned in accordance with workplace procedures
• ClientEs profile and service e/tended to them are documented in accordance
with workplace procedures
CONTENT
• Communication skills
• Client relation
• -alon services
• 1ocumentation procedures
• +andling of complaints
CONDITIONS: -tudent 2 trainees must be provided with the following:
• 4ffice supplies
• 3orms
• (og book
METHODOLOGY
• (ecture
• 1iscussion
• +ands on
• 'ole play
ASSESSMENT METHOD
• Interview
• )ritten
• 1emonstration with 5uestioning
Competency Based Curriculum " B#$%T& C$'# NC III
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LO!: ASSESS OWN WORK
ASSESSMENT CRITERIA
• 1ocumentation relative to 5uality within the company is identified and use
• Completed work is checked against workplace standards relevant to the tasks
undertaken
• #rrors are identified and improved on
• Information on the 5uality and other indicators of individual performance is
recorded in accordance with workplace procedures
• In cases of deviations from specific 5uality standards, causes are documented
and reported in accordance with the workplace standards operating procedures
• 3eedback is collected and analy8ed base on re5uired 5uality standards
CONTENT
• 1ocumentation
• )orkplace 5uality standards
• 3eedback
• -elf assessment procedures
• <ob analysis
CONDITION
• 4ffice supplies
• 3orms
• (og book
METHODOLOGY
• (ecture
• 1iscussion
• +ands on
ASSESSMENT METHOD
• Interview
• )ritten report
Competency Based Curriculum " B#$%T& C$'# NC III
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LO": ENGAGE IN QUALITY IMPROVEMENT
ASSESSMENT CRITERIA
• .rocess improvement procedures are participated in relative to workplace
assignment
• )ork is carried out in accordance with process improvement procedures
• .erformance of operation or 5uality of product of service to ensure client
satisfaction is monitored
CONTENT
• -ervice processes and procedures
• Client service
• #nvironmental regulations
• New trends and technology awareness
• Transparent management
• )ork values
CONDITIONS: -tudent 2 trainees must be provided with the following:
• 4ffice supplies
• 3orms
• (og book
• :uality standard manual
METHODOLOGY
• (ecture
• 1iscussion
ASSESSMENT METHOD
• Interview
• )ritten report
Competency Based Curriculum " B#$%T& C$'# NC III
42
%NIT 43 C47.#T#NC& : 7$INT$IN $ -$3#, C(#$N $N1 #33ICI#NT
)4'D #N@I'4N7#NT
741%(# TIT(# : WORKPLACE HYGIENE PROCEDURES AND
APPLICATIONS
741%(# 1#-C'I.T4' : This module deals with the skills and knowledge
re5uired to follow key hygiene procedures which
apply in salon establishments.
.
N47IN$( 1%'$TI4N : 9 hours
.'#'#:%I-IT# : N4N#
SUMMARY OF LEARNING OUTCOMES
%pon completion of the module the trainees2students must be able to:
(4 . 3ollow hygiene procedures
(4 ,. Identify and prevent hygiene risks
Competency Based Curriculum " B#$%T& C$'# NC III
43
LO . FOLLOW HYGIENE PROCEDURES
ASSESSMENT CRITERIA
• 3ollow workplace hygiene procedures in accordance with salon standards and
legal re5uirements
• +andle and store all items according to salon re5uirements
CONTENT
• (aundry
• 'egular hand washing
• $ppropriate and clean clothing
• -afe handling disposal of linen and laundry
• $ppropriate handling and disposal of garbage
• Cleaning and saniti8ing procedures
• .ersonal hygiene
CONDITIONS: -tudents 2 trainees must be provided with the followingG
• 'elevant products, materials and e5uipment
METHODOLOGY
• (ecture
• 1iscussion
• +ands on
ASSESSMENT METHOD
• Interview
• )ritten
• 1emonstration with 5uestioning
Competency Based Curriculum " B#$%T& C$'# NC III
44
LO!: IDENTIFY AND PREVENT HYGIENE RISKS
ASSESSMENT CRITERIA
• Identify potential hygiene risks promptly
• Take action to minimi8e or remove the risk within the scope of individual
responsibility and in accordance with salon and legal re5uirements
• 'eport hygiene risks beyond the control of individual staff members immediately
to the appropriate person for follow up
CONTENT
• Bacterial and other contamination arising from poor handling of salon products
• -torage at incorrect temperature
• .oor personal hygiene practices
• .oor work practice
• Inappropriate cleaning practices
• Contaminated wastes
• $uditing staff skills and providing training
• #nsuring policies and procedures
• $uditing of incidents
• 3ollowing up of actions
CONDITION: -tudents 2 trainees must be provided with the following&
• 'elevant products, materials and e5uipment
METHODOLOGY
• (ecture
• 1iscussion
• +ands on
ASSESSMENT METHOD
• Interview
• )ritten report
• demonstration with 5uestioning
Competency Based Curriculum " B#$%T& C$'# NC III
45
Competency Based Curriculum " B#$%T& C$'# NC III
46