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Programme Quality Management Strategy

Published on November 2016 | Categories: Documents | Downloads: 9 | Comments: 0




Programme XXX Quality Management Strategy
Project/Programme Name SRO Project/Programme Manager Date


Quality Management Strategy
Purpose: To define and establish activities for managing quality across the XYZ Programme. 1. Programme success criteria Specific measurable criteria agreed by the Sponsoring Group and Programme Board

2. Which aspects of the programme will be subject to quality assurance and control and the quality criteria that will apply E.g. It might be appropriate to formally address the quality management of some or all of the following: • • • • • • • • • • • • • Business Case development and maintenance Programme planning and control Specific project outputs Transition management and culture change Benefits Management Stakeholder engagement and communication Supplier/Partner contract management Risk management Issues resolution Change control Compliance with corporate standards (e.g. project management standards, use of PRINCE2) Compliance with external standards (E.g. ISO 9000) Other programme-specific aspects

Programme XXX Quality Management Strategy
3. Roles and Responsibilities for Quality Management Responsibilities within and beyond the Programme should be covered. E.g. the involvement of any corporate Quality Assurance function should be defined

4. Quality management activities, their triggers and guidance on their use E.g. Depending on the purpose and context of the programme some of the following may be appropriate: • • • • • • • • Programme Audits Project Audits Supplier Audits Compliance Audits OGC Gateway Reviews Healthchecks Quality Reviews of specific project outputs Readiness reviews prior to transition being approved

Some triggers will be time-based (e.g. perhaps half-yearly programme audits to ensure compliance with corporate Programme Management standards). Others will be linked to events and milestones in the Programme: e.g. the SRO/Sponsoring Group might wish for a Healthcheck or Gateway to be carried out prior to any decision concerning a financial commitment above a threshold value.

5. Thresholds and mechanisms for escalation of quality issues From operational management and project management to programme management From programme management to the SRO/Sponsoring Group From Programme to Corporate body

6. Adherence to Standards (Corporate and external) Which standards and tools will apply for such things as: • Project management

Programme XXX Quality Management Strategy
• • • • • • • • Programme management Design of/change to operational processes and procedures (particularly where they are accredited by an external body such as ISO, UKAS, IIP etc. Infrastructure (e.g Desktop, IT, Networking) Presentation of corporate image Communication with external bodies Web site content management Information Management Configuration management

The strategy should also specify which subject matter experts will be required to support quality management in these areas.

7. Information Management How will the programme maintain, control and make accessible programme information: • • • • • • • • Scope (what information will be covered) Standards that will apply to programme information Systems and tools that will be used (e.g. Data repository, Matrix, Intranet, Extranet site, Internet site Responsibilities for management and maintenance of programme information Information security, integrity, levels of confidentiality, availability, accessibility Change control procedures and authorities Information audit arrangements Links to corporate configuration management

8. Resources required for Quality Management Staff skills and effort £ Facilities Tools and technology

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