Progressive is a preferred name in the ICT domain, features as Mature vendor under IT Outsourcing category in GARTNER Hype Cycle report 2013.
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Content
Helping enterprises overcome
today’s multi-fold challenges
Dynamic Business
Environment
Underperforming
IT Assets
Rapid Technology
Disruptions
Changing Business Environment
The impact on your business
• New Business Models
Are you flexible enough to change?
Change quickly?
• Outsourcing
Are you able to create significant value, or just cut
costs?
• Changing workforce
Are old ways of working clashing with the
new generation?
Underperforming IT assets
The impact on your business
• You have made sustained IT investments to improve
processes and productivity
Improved topline and bottom line. For a while.
• Over time, the bottom line starts slipping
Expensive hardware refreshes
Costly legacy application fixes
Escalating IT Team costs
System and app downtimes become frequent
Productivity nosedives
Rapid Technology Changes
• Client – Myriad of
technologies , forms and sizes
• Application Frame works
• Obsolete hardware
• Exploding data volumes
– Structured is only 15%
– Unstructured is now 85%
• Delivery Models
– Cloud
– Hybrid
Mobile
telephony
Fragmented
Communications
Unified
Communications
Proprietary,
on-site software
delivery
‘Traditional’
Usage of
Server resources
Stand-alone
productivity
In-house
processes
Cloud computing
SaaS
Virtualization
Collaboration
Outsourcing
New, disruptive technologies and processes
Fixed
telephony
Market evolution and disruption
‘Traditional’ technologies and processes
Disruptive Technology Changes
IT for business
What the future looks like
Social
Media
Mobile
Analytics
Cloud / IT
in a box
Path of enterprise 2.0
Big Data
Your priorities
Business
• Drive growth
• Attract and retain new
customers
• Cost efficiencies
• Build corporate brand
equity
IT
• Mitigate Risk
• Support business initiatives
• Reduce IT costs, enable
efficiencies
•Ensure compliance
Change the Traditional Equation - 75:25
Simplifying IT infrastructure, reducing running costs
and refocusing IT resources on projects that will help
the business grow.
Maintain Competitive Edge
Get high performance, cost efficiencies, sustained profits
Business challenges
• Complex IT infrastructures
• Hassle in managing IT
resources
• Increasing expenditure on
IT hardware and software
• Dynamic IT environments
Market Parameters
Increased cost
pressure
Customer focus &
Customer
Relationship
Business
transformation
Time to market
Reduced product
life cycle
Structural Market
changes
Globalization
Market
deregulation
Key Benefits
• Saves on funds invested in
gaining knowledge of
system operations
• Availability of technical skills
• Improves efficiency in core
processes
• Concurrent availability of 24x7 IT
services
• Increase profits
• Invigorate growth
• Innovate products
• Web conferencing
• VoIP
• Video conferencing
• Mobile phones
•Traditional phones, etc
Collaboration
&
Communication
Social
Collaboration Tools
Communications
&
Conferencing Tools
Back
• Creating applications to run
anywhere, accessing data sources
around the world like they were in
the next room
FoxPro
Delphi
Access/VBA
Tooling
Stage 5- Modernize
To-Be
To-Be System
Design
Stage 4- Refactor
As-is
Legacy System
Design
Platform
Database
Set-Up
Templates
Informix 4GL
Target System
Intermediate Object
Model
Java
Language
Progress 4GL
Stage 3- Transformation
Power Builder
Parser
Oracle Pro*C
Workbench
• Service Oriented Architecture
(SOA) that is fast and reliable
Oracle Forms
Stage 2-Preparation
• n-tier architecture can not only
run in the cloud, but can run in
multiple clouds (n-cloud).
Stage 1- Assessment
Legacy
System
Visual Basic
Transform
Application Modernization
C#
Target
Architecture
JEE
.NET
.ADF
Rational Design &
Development Tools
Eclipse Visual Studio
• Being able to generate and enhance
very rich user experiences
.SOA
RIA
Application Testing
Iterative
Business
Requirement Analysis
Determine business
objectives for
performance testing
Identify the critical
business processes
Tool Selection
Identify critical Key
Performance Indicators
(KPMs)
Develop performance
test strategy
Load Testing
Business Process
scripting Design &
Development
Execute Load
Scenarios
Analysis & Tuning
Reporting &
Recommendations
Validate the business
process
Execute performance
Measurement
Analyze interim results
and identify Bottlenecks
Fix Bottlenecks
Design/Develop/Build
the performance test
scripts
Profiling
Confirm Performance
Targets
Prepare & present final
report &
Recommendations
Unit test for any
parameterization & Data
correlation
Performance debugging
Monitor KPMs as
identified
Legacy / Mainframe system
Client-Server application
Web application
e-Commerce
ERP / CRM / HRMS application
Custom application
Legacy
Applications
E-Commerce
Applications
Advantages
• Real-time
• Integrate and Connect between systems
• Secure and Scalable
- Lower Total Cost of Ownership
- Lesser development and support cost
- Faster Build
Client/Server
Applications
Web Objects
Back
Application Management
Cloud
• Resource pooling
• Highly redundant
• Highly available
• Rapidly deploy new servers
• Easy to deploy
• Reconfigurable while services are running
Resilient Computing
Geographic Distribution
Service Orientation
Advanced Security
Our business model is moving up the value chain
L
e
v
e
r
a
g
e
S
a
v
I
n
g
s
Strategic Outsourcing
Total outsourcing of IT to benefit through
business outcome based costs.
Managed Services
24*7 IT environment management for High
Availability of Business Services through ITIL based
process driven service delivery
Business Risk
Management
Virtualization Security, Business
Continuity and Availability Enterprise
Management Solution
IT Infrastructure
Provisioning
LAN/WAN Datacenters/Servers
OS/Database Messaging
Improvements that lead to significant value
Operational Improvements
Technology
Alignment
Business
Alignment
Cost
Efficiency
Speed /
Agility
End User
Satisfaction
• Improve application reuse
• Increased Utilization of existing technologies and
• Consolidate technologies
• Integration with business goals and objectives
• Applies disparate technologies to specific business challenges and opportunities
• Saves resources for strategic activities.
• Predictable cost and visible control & management
• Ability to identify savings opportunities
• Adjust quickly to ever changing business priorities and needs
• Reduction in the proliferation of “Shadow IT”
• Improve end user productivity and satisfaction
• Continuity of Applications and information
A bird’s eye view of CIO’s landscape…
Strategy
& Innovation
IT Services
Operational and Being
Outsourced
Business Application
Infrastructure
Strategic and Remains with
Business Owners
A more granular view of the CIO landscape
IT Business
Management
O
Risk &
Compliance
Management
Governance
IT Solutions
Delivery
O
O
P
IT Services
Support
P
Outsourced
O
O
O
P
P
In sourced
Collaborative
P
P
O
P
P
P
P
O
P
P
Outsourcing
Management Framework
Application
V
A
L
U
E
C
H
A
I
N
Network
Datacenter
Workplace Management
Helpdesk
Leverage IT across Business Value Chain
Consulting
Business Operation
Procurement
Finance
Sales
Business Excellence Strategy
Customer
Management
Marketing
LOB1
LOB2
Technology
Integrated Business Applications
Robust Infrastructure and
Business Continuity
Outsourcing
IT Outsourcing
This methodology demonstrates a unique ability to
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Improve data accuracy leading to enhanced decision making
Improve individual and business productivity
Increase sales velocity and inventory turns
Reduce wastage and leakage, integrated service model
Continue to manage the required IT Need end-to-end during this
engagement
Business Transformation
Solutions
Outsourcing benefits
Value Innovations in
Business-ICT
TCO Structural ICT cost
reduction
Customer value
Growth path
Service Concept
Growth path
Relation
Growth path
Direct Cost immediate ICT Multiple service life-cycle
cost savings
management
Single service
management
Pro-active SLA’s Supply
Output driven
Demand/Supply
Efficiency driven
ROI Reduce business &
Process cost
Business Process
Innovations
BPR Service portfolio
Innovation
Joint venture and comakership Comp. edge
driven
Managed Innovation
process Business result
driven
IT Service Management
Process Model
Strategic Processes
Incident
Management
Financial
Management
Problem
Management
IT Service
Continuity
Management
Change
Management
Customer
Management
Capacity
Management
Configuration
Management
Security
Management
Vender
Management
Availability
Management
Release
Management
Database
Management
IT Strategic
Planning
IT Service
Support and
Delivery
System
Management
IT Service Report
Service
Management
IT Service Delivery
Business/IT
Alignment
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Operational Processes
Tactical Processes
Network
Management
Operations
Management
Service Excellence Is In Our DNA
From recruiting the best staff to pursuing total customer experience passionately, we follow
an outside in approach to delivering services.
THE FOUR PILLARS OF OUR SERVICE DELIVERY EXCELLENCE
Governance
•Executive oversight
•Explicit alignment of
business and IT strategy
•Project prioritization
•Budgeting and funding
•Enforcement and
adherence
•Proactive issue and risk
management
Organization
•Business Continuity
•Business Sustainability
•Business Alignment with
IT
•Staff competency
models
•Integration across
technology platforms
•Technology adoption
•Process automation
•Performance management
framework
•Cost and performance
transparency
•Common metrics/targets
definition
•Alignment of service
levels and business needs
•Corrective action
Our Comprehensive Quality Management Systems
CMM 3
Software
ITIL/Project Mgmt.
Security
ISO 9001:2008 ISO27001 ITIL/ISO20000 (In Progress)
Platform &
Application
Windows
Unix
Linux
Exchange
Lotus
SAP
Oracle
SharePoint
Dynamics
Databases
Middleware
Telecom
Security
Network
Oracle
SQL Server
MySQL
Sybase
Informix
DB2
Apache
WebLogic
JBoss
BizTalk
iPlanet
IIS
Avaya
Nortel
Cisco
Microsoft
Checkpoint
ISS
Cisco
Symantec
Juniper
RSA
Routers
Switches
Firewalls
QoS
IDS / IPS
Server &
Storage
HP
Dell
EMC
Netapps
Sun
Hitachi
Virtual / Cloud
Monitoring
Help Desk
Administration
Remediation
Performance
Optimization
Service Level Agreement
Consistent end-user satisfaction
Process based service delivery
Domain expertise on tap SLM
Reduced costs of operations
Single point of contact
NOC
Remote Infrastructure Management
Location – NOIDA (NCR)
• Seismic Activity Zone – 4
• Self Owned Earthquake
Resistant building
• Less Prone to Hurricanes,
Tornados, Flooding &
Landslides
High Availability
Architecture
• Fail Over Servers
• Redundant Network
Architecture
• Redundant Connectivity
Robust, Modular and
Flexible
• Centralized Reporting
Console
• Cream of the Crop
Technologies
• Structured Resolution
approach
Operations
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•
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30 seats
24 x 7
100% Power Backup to last 7 days
Food Court
Ease of Accessibility
In house Training and Conferencing
Facility
Safety Provisions
Secure infrastructure
• Smoke Detection
and Fire Suppression
• Access Control using
Swipe Card.
• 24 hours
Surveillance.
• Check Point Firewall
• Mature Information Security
Policies, ISO 27001
compliant
Expandable and Scalable
• Additional 10,000 sq feet of space
available for future growth
Service Delivery Landscape
Pan India
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Serving over 130 + locations
Serving 200,000 Users at 100 + clients.
Managing 60,000 incidents a Month.
Managing 10000+ Servers , 150000+
Desktops & 5,000+ Network Devices.
Integrated Service Delivery - Onsite and
Remote Infrastructure Monitoring &
Management.
Web Based Customer Dashboard.
Email & SMS based Alerts and Escalation.
Central Help Desk with call logging
through Email, Toll Free telephone and
Web.
Dedicated Service Excellence Team for
Transition and Service Audits.
Key Technology Partnership
Converged
Infrastructure
Cloud
Platform
Application
Key Customers
Domestic
Manufacturing
Services
Key Customers
Domestic
Govt. &
Education
Pharma &
Healthcare
BFSI
Key Customers
Global
UAE
UAE
Thailand / USA
UAE
UAE
Australia
UAE
Industry Recognition
CRN XCELLENCE AWARD 2011
FOR “SYSTEM INTEGRATOR
North Zone 2010 - 11”
ITPV AWARD FOR ‘EMERGING
SOLUTION PROVIDER (CLOUD)
2011”
FROST AND SULLIVAN AWARD
FOR
DOMESTIC REMOTE
INFRASTRUCTURE MANAGEMENT
SME CHANNELS ACHIEVERS
AWARD FOR ‘TOP SME SOLUTION
PROVIDER 2010 – 11”
AWARDS FROM
HEWLETT PACKARD
LARGEST ENTERPRISE
PARTNER IN INDIA
VAR INDIA AWARD FOR ‘TOP VAR
DELHI 2010 – 11”
TOP PERFORMING
PARTNER HP,INDUSTRY
STANDARD SERVERS
MACAU, 2008
POWER OF YOUNITY
GOLD – HP INDIA 2008
“AMITY HR EXCELLENCE
AWARD FOR TEAM
EFFORT - 2011”
AT THE 8tH ANNUAL
GLOBAL HR SUMMIT
Progressive
In Nutshell
Mission
Progressive is committed to, continuously build a
Customer Centric Service Delivery Organization,
through the integration of people, processes and
technologies, in order to, continuously move up
the Value Chain, while driving the costs down, so
as to maximize value delivered to our customers.
Who We Are
A trusted partner to our customers
who strive to improve business
performance by simplifying and
reducing IT costs.
• Number of Employees – 1000 +
• Established in 1998. Pan India presence today covering 130 +
locations country wide
• Over 13 year of success in business , experience in infrastructure
projects delivery , Outsourcing & consulting services
• Executive Management Team with a average experience of
over 20 years in the industry
• 24X7X365 Managed Service Delivery Capability
• HR practices modeled on PCMM Level3
• International Subsidiaries in The Middle East
An extension to our customers’ IT
departments solving their unique
technology challenges through superior
people, platforms, applications
expertise and a commitment to service
excellence.
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• Corporate Social Responsibility – Associated with Smile
Foundation and Chinmaya Mission for social welfare
Our Value Proposition
Large Enough to Deliver , small Enough to Care
• Value Canvas: Design , Build, Deploy, Manage &
Optimize.
• Specialized: Complete IT Outsourcing
• Right Size, Right Skills: Undivided Attention
• Passionate Service Delivery: Service Excellence is
in our DNA
• Incessant: Relationship Focus and Sustained Value
• Quality Assurance: Integrated Quality
Management Program
• Future Ready: Hybrid IT Delivery Models