Property Management
Content
Rocky Flora Objective: ***To obtain position within real estate management company that will further de velop my strong leadership and organizational skills.,along with the utilizati on of knowledge experience and professional expertise..Seeking full time employ ment with the growth oriented firm that allows me to contribute my positive atti tude and hardworking ability. Career profile/Experience: *Promptly researched, resolve or developed and coordinate action plans to addres s issues identified in internal and external customer contacts including but not limited to tenants, vendors etc. Issues may include :building access, insurance issues and vendor issues, including directing Tenant Services Administrator and Tenant Services Coordinator to address these issues, promptly developing and co ordinating action plans to address issues, clearly communicating with tenants an d vendors, following through to ensure resolution, and making well thought out r ecommendations for resolution of more complex issues. *Monitored and directed the work of Tenant Services Administrator and Tenant Ser vices Coordinator staff including providing thorough information and training, p romptly responding to questions, resolving issues and ensuring accurate completi on of tasks within established timeframes. *Monitored and coordinated the accounts receivable and accounts payable processe s to meet established goals for accuracy and timeliness including directing the work of Tenant Services Administrator and Tenant Services Coordinator staff, and resolving non-routine issues with tenants and vendors. *Ensure an average of 98% of base rent and escalation Income is collected and ac curately posted from the 5 th to 7th of each month and that all Other Income re ceivables are collected and accurately posted within 45-60 days of invoicing, ex cepting those receivables that have been escalated to Asset Management for actio n. Ensure accurate and timely billing of all other income that the property is enti tled to leases and management agreements. *Identified and made well thought out recommendations for opportunities to redu ce operating expenses and/or generate additional income. *Ensured complete compliance with escalation requirements of all tenants and ens ured timely and accurate billing of all true-up billings. Actively participated in the accurate, complete and timely preparation of the mo nthly reports; included thoroughly researching and writing clear and complete va riance explanations, preparing explanations of aged receivables and collections efforts, explanations of capital expenditure variances and project updates, annu al financial reforecast, providing clear and concise information on project upda tes, annual financial reforecast and issues that may affect the overall financia l or operational performance of the property and preparing clear and complete na rratives addressing other issues that may affect the overall financial or operat ional performance of the property. *Participated in the preparation of the annual budget and accurately and thoroug hly complete assigned deliverables within established timeframes demonstrating a good understanding of the analysis with consideration for the goals of the asse t, as well as market conditions. *Supported implementation and maintenance of a formal documented tenant relation s plan to ensure tenant satisfaction as measured by formal and informal feedback , annual survey results and controllable tenant retention. Completed assigned t asks in an accurate, thorough and timely manner. Effectively coordinated assigned vendor relationships, janitorial, landscaping, including regular contact to promptly identify and resolve issues, managing serv ice levels to meet contract specifications, and participating in and documenting
walk-throughs. *Communicated and followed through with vendors and tenants in a timely manner t o ensure compliance with insurance requirements including interpretation of requ irements as needed, providing oversight to staff tracking insurance compliance, monitoring tracking, and timely surfacing of issues and exceptions . *Ensured janitorial, engineering, security vendors conduct, completed and timely staffing analyses so their staffing levels are consistent with ownership object ives . Effectively coordinated the contract bidding, vendor selection and contract nego tiation process for assigned vendors by gathering and researching data, coordina ting activities, participating in the bid qualification process and preparing an d editing documents using established templates within the established timelines . Accurately and thoroughly complete assigned tasks within established timeframe s. Completed and/or participated in formal and informal property inspections and co mpliance audits. Ensured that issues and deficiencies identified in formal and i nformal property inspections are accurately documented and corrected within. Ef fectively coordinated vendor relationships to ensure service expectations and co ntract obligations are met and costs are within budget and/or opportunities for expense savings are achieved. *Promptly responded to and resolve, or coordinate resolution of, questions and i ssues . Actively participate in any upgrades and/or training *Demonstrated to measure property performance; effectively coordinate office sta ff to submit accurate, complete and timely reports. Developed and implemented programs to ensure audit results meet the companys hig h standards. Distribute accurate and complete security and life safety plans to all tenants and ensure training and fire drills are conducted according to prevailing code. *Managed smaller construction and special projects to the Tenants satisfaction i ncluding ensuring all deliverables are met within established timeframes and bud get, coordinating with tenants, vendors, construction management staff and setti ng up construction jobs, budgets and contracts. *Coordinated larger or more complex construction and special projects under the direction of the Construction Manager. Complete or ensure completion of assigned tasks in an accurate, thorough and timely manner. Coordinated the tenant move-in process and move-out process in a timely and coo rdinated manner including orienting new tenants to property management office st aff, services and procedures, meeting and coordinating with vendors, arranging f or building access, and ensuring compliance with insurance requirements. Identified and made opportunities to reduce operating expense and/or generate ad ditional income. *Actively participated in meetings, promptly and thoroughly respond to informati on requests and perform routine Property Manager functions. Complete assigned ta sks in an accurate, thorough and timely manner. *Participated in business group project teams or taskforces. Completed assigned tasks in an accurate, thorough and timely manner. Actively participate annually in a minimum of one class at the Institute of Re al Estate Management and apply learning to job and/or share with colleagues. *Provided excellent customer service to both external and internal customers by: o Building positive relationships with customers o Taking initiative to identify customer needs and provide service that meets or exceeds customer expectations o Communicating effectively in person as well as via telephone and email. o Resolving difficult situations through the use of effective problem-solving sk ills
Skills and Qualifications:
*General knowledge of insurance, risk management, environmental codes, mechanica l, electrical, plumbing, vertical transportation systems, building automation an d life safety systems as well as other systems pertaining to the management res idential real estate as evidenced by years of experience in a related function. General knowledge of cash and accrual accounting principles and processes as the y apply to budget preparation, financial statement analysis, building account ma nagement. Working knowledge of customer service principles and practices as evidenced by 2 Strong oral and written communication skills. Demonstrated ability to read, to analyze, and interpret technical procedures, leases, regulations or documents wi th a similar degree of complexity. Demonstrated ability to write routine and no n-routine reports and correspondence. Demonstrated ability to effectively address and resolve sensitive tenant and ven dor issues. Demonstrated ability to apply common sense understanding to carry out instructio ns furnished in written, oral or diagram form. Demonstrated ability to deal with problems involving several concrete variables in standardized situations. Demonstrated ability to identify and raise issues and propose solutions. Proven initiative in analyzing property management issues and developing and pre senting recommendations. Demonstrated ability to manage multiple tasks and priorities to conclusion. Demonstrated ability to respond to changing and sometimes ambiguous situations. Demonstrated ability to display sound and accurate judgment. Intermediate proficiency in Microsoft Word, Excel and proficiency in or the abil ity to develop proficiency in accounting software (CTI), reporting applications (Crystal) and property management software (Workspeed or Angus). Demonstrated ability to choose among alternatives when completing work. Administer all areas of management of multiple building locations (maintenance, tenant complaints, leasing, violations removal, construction liaison, building and apartment inspections, supervision & coordination of contractors & vendors, implementation of a preventive maintenance program, purchasing supplies, superv ision & training building staff, and hands-on maintenance of the property, etc. Overseeing rent collections, including representation in Housing Court (represen ted and litigated in housing court of Queens and Brooklyn, on behalf of manageme nt company) Hands-on in all areas of managing the properties from the central office (and fi eld) frequent visit to propertys, I have both property & office supervisory expe rience. Fluent in Spanish, some German and Italian Licensed New York State real estate agent, license id.# 10401206392 , and certif ied home inspector - id.# 1182 Employment: 1990-1996 G.T. Management, RE.-42-15 34th av Lic. NY. 1997-present Suffolk Properties Management, 354 Neighborhood rd. Mastic Beach NY. Education: Bachelor of arts, Theology, GPA 3,1 Reference: Available upon request
walk-throughs. *Communicated and followed through with vendors and tenants in a timely manner t o ensure compliance with insurance requirements including interpretation of requ irements as needed, providing oversight to staff tracking insurance compliance, monitoring tracking, and timely surfacing of issues and exceptions . *Ensured janitorial, engineering, security vendors conduct, completed and timely staffing analyses so their staffing levels are consistent with ownership object ives . Effectively coordinated the contract bidding, vendor selection and contract nego tiation process for assigned vendors by gathering and researching data, coordina ting activities, participating in the bid qualification process and preparing an d editing documents using established templates within the established timelines . Accurately and thoroughly complete assigned tasks within established timeframe s. Completed and/or participated in formal and informal property inspections and co mpliance audits. Ensured that issues and deficiencies identified in formal and i nformal property inspections are accurately documented and corrected within. Ef fectively coordinated vendor relationships to ensure service expectations and co ntract obligations are met and costs are within budget and/or opportunities for expense savings are achieved. *Promptly responded to and resolve, or coordinate resolution of, questions and i ssues . Actively participate in any upgrades and/or training *Demonstrated to measure property performance; effectively coordinate office sta ff to submit accurate, complete and timely reports. Developed and implemented programs to ensure audit results meet the companys hig h standards. Distribute accurate and complete security and life safety plans to all tenants and ensure training and fire drills are conducted according to prevailing code. *Managed smaller construction and special projects to the Tenants satisfaction i ncluding ensuring all deliverables are met within established timeframes and bud get, coordinating with tenants, vendors, construction management staff and setti ng up construction jobs, budgets and contracts. *Coordinated larger or more complex construction and special projects under the direction of the Construction Manager. Complete or ensure completion of assigned tasks in an accurate, thorough and timely manner. Coordinated the tenant move-in process and move-out process in a timely and coo rdinated manner including orienting new tenants to property management office st aff, services and procedures, meeting and coordinating with vendors, arranging f or building access, and ensuring compliance with insurance requirements. Identified and made opportunities to reduce operating expense and/or generate ad ditional income. *Actively participated in meetings, promptly and thoroughly respond to informati on requests and perform routine Property Manager functions. Complete assigned ta sks in an accurate, thorough and timely manner. *Participated in business group project teams or taskforces. Completed assigned tasks in an accurate, thorough and timely manner. Actively participate annually in a minimum of one class at the Institute of Re al Estate Management and apply learning to job and/or share with colleagues. *Provided excellent customer service to both external and internal customers by: o Building positive relationships with customers o Taking initiative to identify customer needs and provide service that meets or exceeds customer expectations o Communicating effectively in person as well as via telephone and email. o Resolving difficult situations through the use of effective problem-solving sk ills
Skills and Qualifications:
*General knowledge of insurance, risk management, environmental codes, mechanica l, electrical, plumbing, vertical transportation systems, building automation an d life safety systems as well as other systems pertaining to the management res idential real estate as evidenced by years of experience in a related function. General knowledge of cash and accrual accounting principles and processes as the y apply to budget preparation, financial statement analysis, building account ma nagement. Working knowledge of customer service principles and practices as evidenced by 2 Strong oral and written communication skills. Demonstrated ability to read, to analyze, and interpret technical procedures, leases, regulations or documents wi th a similar degree of complexity. Demonstrated ability to write routine and no n-routine reports and correspondence. Demonstrated ability to effectively address and resolve sensitive tenant and ven dor issues. Demonstrated ability to apply common sense understanding to carry out instructio ns furnished in written, oral or diagram form. Demonstrated ability to deal with problems involving several concrete variables in standardized situations. Demonstrated ability to identify and raise issues and propose solutions. Proven initiative in analyzing property management issues and developing and pre senting recommendations. Demonstrated ability to manage multiple tasks and priorities to conclusion. Demonstrated ability to respond to changing and sometimes ambiguous situations. Demonstrated ability to display sound and accurate judgment. Intermediate proficiency in Microsoft Word, Excel and proficiency in or the abil ity to develop proficiency in accounting software (CTI), reporting applications (Crystal) and property management software (Workspeed or Angus). Demonstrated ability to choose among alternatives when completing work. Administer all areas of management of multiple building locations (maintenance, tenant complaints, leasing, violations removal, construction liaison, building and apartment inspections, supervision & coordination of contractors & vendors, implementation of a preventive maintenance program, purchasing supplies, superv ision & training building staff, and hands-on maintenance of the property, etc. Overseeing rent collections, including representation in Housing Court (represen ted and litigated in housing court of Queens and Brooklyn, on behalf of manageme nt company) Hands-on in all areas of managing the properties from the central office (and fi eld) frequent visit to propertys, I have both property & office supervisory expe rience. Fluent in Spanish, some German and Italian Licensed New York State real estate agent, license id.# 10401206392 , and certif ied home inspector - id.# 1182 Employment: 1990-1996 G.T. Management, RE.-42-15 34th av Lic. NY. 1997-present Suffolk Properties Management, 354 Neighborhood rd. Mastic Beach NY. Education: Bachelor of arts, Theology, GPA 3,1 Reference: Available upon request
