Provide an introduction that explains the scenario you have selected. Make some statement about the important role of a frontline manager in having to deal with workplace issues/problems that impact upon productivity and workplace performance. Address the Task specifications as noted in the IBSA text.
Review Section 4 of IBSA – Theory Select a suitable problem-solving technique that can be applied to this situation dealing with staff absenteeism. Explain it / reference the source of this informationIBSA (as discussed).
Then… apply it to the scenario you’ve selected by doing the following…
Problem Definition Statement Discussing the issues identified in the case-study… refer to the table and data provided to develop your discussion. (here, you are telling the story about what is going on)
Strategies for dealing with problem
What KPIs would you suggest for measuring reductions in staff absenteeism? Identify strategies for dealing with the problem. Explain what could be done to address absenteeism in this workplace Use your understanding of relevant theory from the IBSA workbook, and the url links provided (additional resources on how to deal with absenteeism). Identify/explain ways Alexandra could monitor progress
_________________________________________________________________________________ Section 2 & 3 of the workbook may be useful in considering ways of dealing with the issue, communicating standards, establishing KPIs, communicating with your team and stakeholders, etc.