Quality Policy Deployment
Quality policy deployment is mechanism used for deploying corporate goals at all levels and to manage quality strategically. Quality policy deployment is translation of Japanese words “HOSHIN KANRI”. HOSHIN means “direction” and KANRI means “deployment or administration
Quality Policy Deployment
Rank Xerox defines Quality policy as follows : A key process by which Rank Xerox can articulate and communicate the Vision , Mission , Goals and vital few programs to all employees. It provides the answers to the two questions: What do we need to do ? and
How are we going to do it.?
Quality Policy Deployment
Quality Policy Deployment is the necessary trigger for processes to perform well and for goals to be achieved. It is the mechanism by which the quality effort is cascaded down throughout the organization.
Essential steps...
1. Issue of Corporate Quality Policy for the year laying down quantified targets and milestones for monitoring the progress. 2. Formulation of sub-policies of different departments and identification of critical processes and activities for achievement of departmental objectives. 3.Interfacing with other departments and functional groups and agreement on inputs required from them along with time schedule
Essential steps...
4. Preparation of departmental plans for identified activities, with well defined targets, methods and allocation of responsibilities down to the lowest operating level.
5. Implementation of plan after providing necessary resources including training and requisite information.
Essential steps...
6. Periodic monitoring of policy deployment progress by departments along with co-ordination meetings with other related departments to sort out operational problems in achieving departmental targets 7. Top management reviews at regular intervals to ascertain the progress of policy deployment and taking mid course corrective action for attainment of organizational goals