Receptionist or secretary or call center

RESUME Heidi M. Dorn 639 Grubert Avenue Staunton, VA 24401 540-886-2492 (home) 540-908-5694 (cellular) [email protected] Education: Penn Foster Online School. 2010- Career diploma in Medical Transcript ion. Online classes in Office Procedures, including use of Word and Excel progra ms. Geneva College, Beaver Falls, Pennsylvania. 1997- Bachelor of Arts in Speech Pat hology with a minor in Audiology. Completed a semester-long internship in a medi cal/educational setting, performing speech/language therapy with children and ad ults. Won the Forensics/Debate Team Communication Award at Commencement. Blackhawk High School, Beaver Falls, Pennsylvania. 1992- College preparatory dip loma. Employment: MAC Tools, Staunton, Virginia. June 2006-Present. Part-time office w ork. Duties include payment of taxes, collection of payments, and other computer work. Staunton City Schools, Staunton, Virginia. August 2002-June 2006, and November 2 007-May 2008. Provided speech/language/hearing services and evaluations to eleme ntary, middle, and high school students in the public school system. Served on t he Preschool Child Study Team, in addition to the Middle School Curriculum Plann ing Committee. Taught weekly anti-bullying classes as part of the Character Coun ts Program. Utilized numerous office skills including the use of computer (Word, Accel, Excel, e-mail, etc.), fax machine, telephone, and copier. Bears and Blankets Academy of Early Learning, Staunton, Virginia. June 2007-Octo ber 2007. Served as the lead teacher for two-year-olds in a child-development se tting. Served as the closing supervisor of the program. Supervised students from the Woodrow Wilson Rehabilitation Center's job-training program. Had frequent c ontact with parents and the public concerning the program. Spotsylvania County Schools, Spotsylvania, Virginia. 2001-2002. Provided speech/ language services and evaluations to elementary and middle school students. Speech Pathology and Audiology Services of Robeson County, Lumberton, North Caro lina. 2000-2001. Provided speech/language/hearing services to infants-geriatrics in a medically-based office setting.