RedLine - Course Directory
Content
bright ideas for SUCCESS
Stelica Gheorghita
Managing Partner, Senior Trainer Tineretului Bdv, 41 Bucharest T: +40732420732 [email protected] www.redlinesuccess.com
Redline Training Directory
Hello
and welcome to our latest training directory packed full of courses designed to help you transform your communication and relationship skills. RedLine is all about your SUCCSS whether it be business or personal.
Our commitment to you
You are important‐ we put your needs first We care‐ about you, your business and your success You’re not a number‐ we take the time to really understand you and your business We exceed your expectations‐ there is no such thing as too much trouble when it comes to meeting your needs We continue to deliver‐ we’ll be there for you and your business every step of the way We’re happy to help‐ we don’t just want to know when you’re buying, we will assist you anytime and will be happy to share our expertise
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Reasons to choose Redline Success
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contact us on +40732 420 732 or [email protected] for our training programs
TRUST – because our clients trust us they always come back for more, the majority of our clients are repeat business, and we hold that trust with the highest respect. If you are considering using Redline Success for the first time this means that you can join the ranks of our already satisfied clientele, and discover how friendly, reliable and professional our service really is. RELIABILITY – Our staff members are not only experts in their field with relevant experience, they’re also passionate about the topics they cover. What does this mean for our clients? You won’t get someone who just goes that turns up and goes through the motions. Enthusiasm is contagious and all involved get caught up in that energy‐ this makes learning easy, fun and ensures participants the best experience and therefor dramatically improve productivity in their new/ existing positions. INTEGRITY – Redline Success has over a decade of industry experience both personal and professional, so your guaranteed to experience proven courses that have been tried and tested with a successful outcome. We also pride ourselves on keeping up‐to‐date and incorporate new and innovative ideas and thinking in everything we do. The result? You get the best of both worlds. PARTNERSHIP – Our friendly client service team are there to make sure your course administration runs smoothly and efficiently, and they’re flexible to change and adapt to the changing need of your business. This means that we have the ability to build lasting and mutually beneficial partnerships with our clients. GUARANTEE – We focus on you and your business needs and work hard to make sure your getting the best possible service we have to offer. We are so confident of our ability to deliver this level of service to our clients that we have a satisfaction guarantee – (as part of our agreement) where we have you completely covered. WE CARE – We care about making a difference to people and to companies, it is what drives us, as grandiose as that may sound, but it’s true. We care about getting under the skin of your business and finding out what makes it tick, and working with you to achieve mutual success. In the training room each person gets individual support and attention to be the best they can be.
Contents
Presentation Skills
Presenting with Confidence
Personal Skills
Creative Leadership Program
Business Development
Negotiation Skills & Techniques
Communication Skills
Effective Communication
Business Effectiveness
Soft Skills for Leaders Managing Meetings Conflict Management Emotional Intelligence
Project Management
Project Management Fundamentals Project Management Advanced
Professional Development
Customer Relationship Management Mind Mapping Skills Risk Management Time Management
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PRESENTATION
SKILLS
ost people think of presenting as standing up in front of a group using PowerPoint. But in business every conversation is a presentation. Every meeting, every one‐to‐one, every time you speak to others, whether the setting’s formal or informal, you’re presenting. That’s why being skilled at public speaking is now an essential professional skill, and you can’t afford to mumble in a monotone or simply read from your slides. To be successful, you need to able to present your ideas with confidence and conviction. Only a small number of people find this easy, but everyone can learn not only how to endure presenting but even how to enjoy it.
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PRESENTATION SKILLS
Number of participants: 6 Duration: 1 or 2 days Available as: In‐company and public course Why attend? Confident presenting is an essential business skill. Whether you’re delivering a client presentation, or speaking internally, presentation skills are crucial – and many people have a real fear of public speaking. You can feel self‐conscious, often showing this in your body language or a wavering voice. This highly practical course, with extensive use of video, will help you develop confidence, give you some great personal tips to improve your skills and show you how to come across clearly and with enthusiasm. Who is it for? Anyonewho speaks to individuals or groups, or makes presentations to colleagues or clients. This course is most suitable for those who have had no formal training in presentation skills and want to become better speakers. Benefits Feel confident to present in any situation Enhance the clarity and power of your voice Have an easy‐to‐use checklist for fast preparation Maintain audience attention throughout your session Connect with your audience through eye contact Know how to use visual aids effectively and avoid ‘Death by PowerPoint’ Create a convincing and memorable outcome Focus attention on key points you want to get across Anticipate and prepare for questions effectively Win more business and get buy‐in to your ideas Essential steps of preparation Handling logistics, being clear about your objective and understanding your audience Learn to use a step‐by‐step process that guarantees a successful presentation How to structure your presentation and keep your audience on track Developing an interesting and powerful voice Practical exercises for adding variety and interest The power of the pause and how to avoid coming across as monotonous Managing attention span Why attention can quickly dip and how to maintain it through a longer presentation Transforming a potentially dull transfer of data into an engaging presentation Presenting with passion and conviction to achieve powerful results Key messages Differentiate between key messages (what you say) and subject areas (what you talk about) Communicate your key messages clearly and effectively How to make important points stick PowerPoint and other visual aids Avoid ‘Death by PowerPoint’ and turn it into an asset Using flipcharts and other kinds of visual aid How to use notes and visual aids effectively Handling questions effectively The importance of anticipating questions and preparing for them What to do when you don’t know the answer to a question or someone interrupts you mid‐flow The ability to handle hostile questions, or questions that may go against your topic Posture, body language and movement Know the best way to stand and what to do with your arms and hands How maintaining good eye contact can help you connect with your audience Eliminating distracting mannerisms
What you will learn
Getting off to a good start How to get off to the best possible start Build rapport and connect with the group easily How to be more confident and say goodbye to nerves Many people have a fear of speaking in public, but you can learn to enjoy it rather than endure it The power of visualisation, breathing techniques, and other ways for managing your emotional state How thoughts affect your emotional state
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PERSONAL IMPACT
Y
ou’re always making an impact.
Other people observe you, listen to you and make judgements about you, whether you like it or not. The important question is this: are you making the right impact? Do you set out to shape the impressions people have of you? Do you even know how you would like them to perceive you? Personal impact is far too important to be left to chance. Learning the skills, attitudes and secrets of those with presence and charisma will enable you to make heads turn as you enter a room and have people listen attentively when you speak. The good news is that everyone can enhance their personal impact – and reap the rewards of the success that follows.
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Creative Leadership Program
Number of participants: 8 Duration: 1 day Available as: In‐company and public course Why attend? Every organisation needs to differentiate itself from the competition. There are many ways to achieve this most of which other companies can quickly emulate. The one thing that cannot be copied easily is the attitude and mindset of the people who work for them. To maximise the most out of your most valuable asset – your staff – every leader needs to make a positive impact and be a role model for others. This Master‐class is tailored to meet the specific needs of each and every participant. Who is it for? Leaders who want to influence, motivate, and convince others using a range of techniques in various situations will benefit enormously from attending. Benefits Gain valuable insights into the impact you have on others Understand the crucial factors that create the Wow Factor Appreciate the importance of building trust Increase your ability to be an impactful leader Use powerful body language and voice to create impact Be aware of your personal style and know how to flex it for maximum impact Recognise the value of authentic leadership
What you will learn
What is impact? What does it mean to have impact as a leader? The skills, knowledge and attitudes of senior people with impact, presence and charisma Why you? The relationship between the leader and the led – why should anyone follow you? Your personal brand – how you want to be perceived as a leader Developing the Wow Factor Redline Success’s Wow Factor model The importance of inner factors such as self belief, vision and authenticity Voice, body language and developing a feeling of ease The language of leadership Saying the right things in the right kind of way Voice resonance and the four voices of leadership
The Extended DISC model and leadership Understanding your style using the Extended DISC model The strengths and weaknesses of the four different styles Authentic leadership The importance of being yourself and not wearing a mask What’s important to you – your values and beliefs Trust and impact Why trust is crucial in building lasting relationships The importance of credibility, reliability, intimacy and self‐ orientation Likeability and Emotional Intelligence Why likeability and Emotional Intelligence are key factors in leadership success Techniques for enhancing self‐awareness and management of self and others Individual ‘spotlight’ time You will be given individual time to explore a specific scenario where you want more impact
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Hints and tips for greater impact
✔Be yourself‐ rather than wearing a professional mask. People want authenticity before they will trust you enough to want to do business with you ✔ Observe‐ how others behave differently from you, and adjust your approach to match their style ✔Be present‐ with people by paying attention to them and demonstrating you care about what they say and do ✔Portray Confidence‐walk into a room with a confident, even pace – take your time and cultivate a feeling of ease. Project confidence with eye contact, a relaxed facial expression and open gestures ✔Behaviour‐ monitor the impact your behaviour has on others. If it’s not working do something different until you achieve the result you want ✔Control‐ managing your emotional state by thinking of a time when you felt positive and good about life
✔Adapt ‐ start using your voice as a tool – ‘variety is the secret ingredient’. There are times when you’ll have impact by being quiet and times when it’s better to be loud. It’s the same with pace, tone and pitch. Be adaptable
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BUSINESS
DEVELOPMENT
O
ne of the most inspiring business books of
the last couple of years was Stephen Bayley’s‘Life’s a Pitch’ in which he argues that how you pitch your ideas and how you pitch yourself will determine the course of your life. It’s the same in business. To be successful you need to be able to sell, pitch and negotiate – and that’s true even if you’re not officially involved in sales, pitching or negotiation. Those who want to succeed need to be sure their skills are as sharp as possible. It’s a competitive world, and keeping up with the latest thinking and practising new techniques will give you the edge. Ways of selling and pitching have changed dramatically in recent times, and those who fail to update their skills are in danger of getting left behind.
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NEGOTIATION
Skills& Techniques
Number of participants: 8 Duration: 1 or 2 days Available as: In‐company and public course
Why attend? Like it or not, in today’s increasingly competitive markets negotiation is part of everyday life. It can be difficult to maintain a balance between the relationship and forging a good deal. Our negotiation techniques have been tried and tested and can be used in a wide variety of business situations and are aimed at ensuring you increase your profits and achieve a win‐win result. We will show you how to become a better negotiator and achieve great results. Who is it for? This course is designed for buyers and purchasers, sales people, relationship managers – in fact anyone who negotiates will benefit from attending. Benefits Learn how to use our systematic approach to negotiating and achieve a win‐win Acquire a solid set of planning skills and understand the negotiable range Enhance your communication and influencing skills to achieve successful results Learn new strategies and tactics for overcoming conflict and handling objections Obtain an inventory of tactics to draw upon and a toolbox of things that can be traded Receive detailed feedback on your negotiation style Increase your confidence to negotiate more often in any situation
Core negotiation skills Building rapport and getting off to a good start How to keep going when the going gets tough Drawing out needs and identifying tradeables’ Conducting the negotiation Reading the other party and adapting accordingly How to control the process and analyse strengths and weaknesses Closing a negotiation The value of concessions and when to make them Closing successfully & putting the outcome in writing Dealing with objections – and what to do if the negotiation breaks down Identify and deal with potential stumbling blocks Why negotiations sometimes break down and how to avoid it happening Personal insight, practice and working in teams How personal attitudes negatively impact success Practice and receive feedback on your skills Team negotiations
What you will learn
What is negotiation Defining effective negotiation – it’s about dialogue A five‐stage systematic approach to negotiation The seven principles of negotiation and understanding the negotiable range Preparing for a negotiation What to consider when planning strategies from an individual and team perspective Being clear about objectives, researching the other party and their likely position Developing bargaining parameters and identifying a fall‐ back position
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COMMUNICATION SKILLS
M
any business problems both internal and
external arise from poor communication. People don’t speak or write as clearly, concisely or coherently as they could, and the result that messages are often muddled or don’t get through at all. Reports are too long, tend to waffle and sometimes never get to the point. Proposals don’t really sell. Emails with punctuation and spelling errors get dashed off and sent with little or no thought. And people communicate in writing when a phone call or face‐to‐face meeting would be more effective, such as when there’s conflict or tension that needs cooling. Business problems of this kind can easily be avoided when people understand how to communicate more successfully and efficiently.
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EFFECTIVE COMMUNICATION
Number of participants: 12‐14 Duration: 1 day Available as: In‐company course Why attend? Good communication is vital in every organisation. It’s even more important in global companies with employees who work flexible hours and at a distance. Yet this basic skill is all too often taken for granted. To be successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. You can’t afford to miss out on this practical course that covers the fundamentals of good communication required by every business today. Who is it for? People who want to improve their communication skills and get more from their business relationships with customers, suppliers and colleagues. Benefits Choose the method of communication that achieves the right result Learn how to communicate professionally using telephone and email Acquire techniques for connecting with people quickly and easily Gain insight into your communication style and how this affects others Respond and adapt to others’ needs in a professional and timely manner Understand why sharing information and collaboration leads to success Obtain strategies for dealing with difficult situations
What you will learn
Communicating in a professional way Select the appropriate medium for your message Use best practice for face‐to‐face, telephone and email communication Developing rapport Create a positive impression and connect easily Actively listening to yourself and to others Use body language and voice to build rapport Developing behavioural flexibility Being aware of your style of working and how others perceive you Recognising other people’s styles and flexing your approach to communicate more effectively Influencing and persuading others Getting your message across with clarity and impact Gaining buy‐in to your ideas
Sharing information Know what stops people from sharing information with others and what to do about it How best to share information, and create a sense of team spirit around data Making team briefings and meetings useful, effective and enjoyable Managing difficult situations Why clashes or misunderstandings occur How to handle difficult people and situations Considering the recipient Know your stakeholders and what they need Asking questions to clarify needs and your understanding of a situation
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BUSINESS EFFECTIVENESS
W
hether you call yourself a ‘manager’ or
not, success in business depends on how well you manage, not only other people but also meetings, time and yourself. You need to be effective as well as industrious, working smarter and getting more done with less effort and stress. What’s most important is how you manage your relationships, and this is particularly true when you have others reporting to you. Technical ability is no longer enough. Interpersonal skills are required if you’re to get the best from people, especially if you operate in a multi‐cultural environment. Appraisals, coaching and performance management skills are easier once you know how, and quickly picked up on a course.
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Soft Skills for Leaders
Number of participants: 12‐14 Duration: 3 days over three modules Available as: In‐company course Why attend? Your success as a manager depends on how you get the best from all the resources available to you, your team, your time and your colleagues. Managing others and doing it well is one of the most challenging roles anyone can undertake. With the pressure to stay ahead of the game, and provide value to internal and external customers, you owe it to yourself and your organisation to invest time in getting it right. This course provides hands‐on experience of the essential skills to be successful as a manager. Who is it for? Newly appointed first‐line managers who want a flying start, or those with experience who want a good grounding in best practice for managing people. Benefits Create SMART objectives and communicate expectations clearly to your team Understand your management style and get the most out of people by flexing your approach Develop your team’s potential through coaching Manage the competing demands on your time effectively Prepare a realistic agenda and chair meetings well Acquire strategies for encouraging contribution and commitment in meetings Create a development plan for your team using structured development tools Handle performance appraisals effectively Deliver tough messages & handle conflict sensitively Delegate in a way that makes the most of available resources and motivates your team Gain buy‐in to your ideas through a range of influencing and persuasion techniques Create an environment that motivates others to perform to the best of their ability Communicate effectively at a distance when managing a remote team Leave with increased confidence in managing an effective and motivated team
What you will learn
This overview provides an example of what can be included in a typical programme
Module 1 – Setting direction & managing
performance Identifying management styles Four management styles and when to use them Impact of each style if you don’t adapt to others Understanding different perspectives Managing performance The Performance Management Cycle – managing per‐ formance every day What gets in the way of staff performing effectively SMART objectives and monitoring progress effectively Core skills – powerful questions and active listening Powerful questions and when to ask them Using listening skills to attend to what is and isn’t said How to make sure your feedback is effective Management VS leadership The differences between these roles and the activities that underpin them Overview of different management styles Delegating effectively What to delegate and why How to delegate and to whom The difference between delegating and dumping Coaching for results What coaching is and isn’t Coaching ‘on the fly’ – in everyday situations Going beyond behaviour to work on beliefs and values Module 2 – Managing competing/conflicting demands and communicating effectively Dealing with competing managerial demands Stop wasting time on destructive or unproductive tasks Focusing on what’s important and knowing what’s not Managing upwards, sideways, the team and yourself Making decisions in an effective and timely way
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The ‘Before’ stage of a meeting The importance of planning, preparation and purpose Drawing up and distributing the agenda Cascading difficult messages and managing change How to manage change and keep your team motivated What to do when you disagree with the message you’re asked to convey to your team Managing the meeting process – the ‘During’ phase Why it’s crucial to establish realistic time‐frames and pri‐ oritise the items under discussion Being an effective chairman – managing the ‘talkers’, bringing out the quiet ones, and keeping things on track How to gain consensus, maintain group energy and motivation over longer meetings Making things happen in the ‘After’ phase Why you need to distribute minutes within 72 hours How to ensure participants follow through on actions Communicating at a distance How to motivate a team when they work in remote locations – at home or in a different location from you Managing the boundaries to remove problems Module 3 – Dealing with difficult situations and building high performing teams Developing staff Assessing where to put energy in developing others Different ways to develop staff Supporting your team Giving praise, encouragement and constructive criticism What it’s like to be on the receiving end Getting the balance right and empowering people Preparing for an appraisal meeting Preparing to make it a motivational experience Diagnostic Map to establish the root cause of problems Documenting evidence and seeking feedback Managing a performance discussion How to open and structure the meeting Skills to keep discussions on‐track & build commitment Giving tough messages and rewarding successes Monitoring progress against plans Gaining commitment Use persuasion techniques to gain buy‐in to your ideas Influencing and persuading people over whom you have no authority – including your boss and peers Dealing with difficult situations and how to adapt your style to meet their needs Creating a high performing team Motivating a team and how to create an environment that encourages it Understanding team dynamics and how this affects per‐ formance over time Why you? The relationship between the leader and the led – why should anyone follow you? Actions that motivate, deeds that demotivate Language that motivates and inspires Saying the right things in the right kind of way Voice and how it can be used for increased impact ‘Power talk’ VS ‘wimp talk’
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MANAGING MEETINGS
Number of participants: 8 Duration: 1 day Available as: In‐company course Why attend? Many managers are spending more than 50% of their working life in meetings – and consider much of this time to be wasted. Good chairing skills are crucial, yet everyone who attends a meeting has a stake in its success and can influence its outcome. This course shows how careful preparation and effective chairing and communication skills can steer a meeting to a successful conclusion, saving considerable time. Who is it for? Those who want to be able to chair a meeting effectively, or anyone who is tired of attending ineffectual meetings and wants to create productive meetings. Benefits Clearly define the purpose of a meeting, and prepare a realistic agenda Brief participants in a way that ensures maximum involvement and commitment to the process Improve your ability to chair meetings effectively Stimulate and control discussion with ease Be able to handle negative, time‐wasting and disruptive behaviours effectively Manage telephone meetings in a way that keeps people’s attention Know how to make the most of every meeting
What you will learn
Planning for a meeting Planning ahead of time and setting things up to succeed How to draw up an agenda that works Essential preparation to ensure success Chairing and managing meetings The role of the chair and qualities that lead to success Achieving objectives and clarifying action points Bringing the meeting to a successful close Managing the meeting process Getting off to a good start by setting the scene How to keep the meeting on track and to time Encouraging and controlling the discussion The power of summaries to clarify understanding Taking personal responsibility for making it a success Get your message across and make an impact How to make sure your points are taken on board The role of body language and voice in making a positive impact in meetings The importance of behaving assertively Taking minutes How to make minute‐taking simple and effective Recording actions to be taken and agreements made Achieving best practice in meetings How and why a meeting can go wrong Benchmarking good and bad practice Key factors that lead to shorter, productive meetings such as starting on time and managing the human element Handling difficult people and situations Managing group dynamics Dealing with people who waste time, are negative and hold side conversations Teleconference meetings What to consider in telephone meetings How to make sure everyone is paying attention
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CONFLICT MANAGEMENT
Number of participants: 12 Duration: 2 days Available as: In‐company course Why attend? We can’t avoid conflict. It happens because we all have different perceptions, values and beliefs. Yet if we don’t handle it well, we risk jeopardising the results we want to achieve and losing the benefit of productive, positive working relationships. This course will help you waste less time on sorting out people problems and enable you to enjoy work more. Who is it for? Anyone who wants to be better equipped to deal with people they have a difficult relationship with or handle those who have different ways of working. Benefits Avoid wasting precious energy on feeling negative about a person or situation Learn new strategies for handling disagreements and misunderstandings constructively Help yourself and others move on and be productive Minimise departmental/team/client politics Get to the root cause of difficult behaviour Acquire influencing strategies that smooth the path to resolution Be able to use four styles of persuasion – asserting, attracting, bridging and proposing Know what to do when faced with ‘difficult’ behaviour and how to overcome resistance Leave having practised a step‐by‐step process for successfully managing conflict Discover what’s important to you and others Working out what’s important to you at work Identifying and checking what’s important to others Why the most challenging conflicts involve values Developing behavioural flexibility Understanding your, and other people’s, styles Why differences in styles can create misunderstandings Be aware of how non‐verbal behaviour and voice tone affects your approach Willingness to resolve Why people over‐react and are sometimes unwilling to resolve a problem Managing people who resist or don’t want to come to a resolution Roadmap to resolution An easy‐to‐use and effective step‐by‐step process for resolving any conflict Building trust and respect to keep relations positive Managing emotions Dealing with anger and other emotions Keeping your emotions at bay when others are upset Strategies to minimise hostility and defensiveness Effective questioning techniques Why asking questions is a key element in the process of making high quality selection decisions Asking questions that ensure you gather hard evidence against your predetermined criteria Control interviews with the Question Funnel Model The art of listening and the STAR Model Developing listening and observation skills The STAR Model – situation, task, action, result Observing, recording, classifying and evaluating How to observe and record performance effectively Classifying and evaluating evidence promptly and accurately against predetermined characteristics What to do in the absence of evidence Setting the right climate for interviews What to do and what to avoid How to position your company’s values and culture How to comply with employment laws and value diversity during interviews
What you will learn
What is conflict? From discomfort to crisis – how conflicts escalate Exploration of typical work conflict situations Recognising conflict and potential triggers Approaches to conflict Ways of handling conflict Why problems don’t go away when we ignore them Identifying your preferred style and adapting your approach to suit the situation Mapping the conflict How different people perceive conflict situations Recognising the positive intention behind behaviour Mapping tool for defining the problem and understanding what people want and need How to identify the root cause(s) of a situation Conflict and power Games people play and how they respond to power How to deal with people who play these games Managing conflict with your boss, senior managers or other authority figures Influencing in conflict situations Selling ideas and getting buy‐in Techniques that help you to achieve a win‐win
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EMOTIONAL INTELLIGENCE
Number of participants: 8 Duration: 1 day Available as: In‐company course Why attend? Rational, problem‐solving intelligence is not enough in the working and personal environment today. While IQ may get you hired, it’s EQ that will get you promoted. Emotional Intelligence is defined as ‘the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions’. Learn how to harness your emotions, and how to bringout the best in others. This course offers a comprehensive introduction into one of the most important business developments in recent times. Who is it for? All levels of staff have to be as emotionally intelligent as possible to give your company its competitive edge. This course will benefit anyone who wants to get ahead in their career. Benefits Know what Emotional Intelligence is and why it matters Be aware how your emotions affect your performance Become more aware of your EQ ‘blind spots’ Use EQ to bring out the best in others Deal with disappointments, challenges and obstacles Demonstrate empathy in a wide range of situations ‘Read’ and interpret ‘silent messages’ people send Give Emotionally Intelligent feedback that people can take on‐board easily Use Emotional Intelligence in difficult conversations
What you will learn
Why Emotional Intelligence matters The origins of Emotional Intelligence and the personal and business case for EQ The relationship between EQ and IQ Where do emotions come from? The physiology of emotion – what makes us think, feel and act the way we do The value of thinking of emotions as ‘messages’ – and responding to them appropriately Test your own EQ Personal strengths and development areas when it comes to Emotional Intelligence The EQ model Factors that make up Emotional Intelligence Getting to know the four‐quadrant EQ model: self‐awareness, self‐management, social awareness and relationship management
Exploring self‐awareness Self‐awareness is the key to the door of self‐control Replace limiting beliefs with empowering ones Taking personal responsibility for the way we feel Managing your emotions Choose your response rather than reacting automatically Harnessing the power of positive emotions Changing our self‐talk from ‘critic’ to ‘coach’ Developing social awareness Recognising other people’s emotions Developing sensory acuity – reading non‐verbal cues Show sensitivity and understand the needs of others Enhancing relationships Why trust, reliability, compassion and empathy are absolutely essential Practical techniques for using EQ effectively in a range of business situations, including meetings, negotiations, appraisals and presentations Dealing with difficult people and difficult situations Think clearly and stay focused under pressure
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Project Management
Our project management workshops and qualification courses are targeted at a wide variety of professionals in project organisations and environments. This includes project managers, project directors, program managers, team members, project administrators and coordinators, schedulers and planners. With these courses you will learn the essentials and fundamentals of all levels within Project Management and how to use those skills effectively and efficiently, benefiting both business and personnel.
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Project Management Fundamentals
Number of participants: 14‐16 Duration: 2 day Available as: In‐company course Why attend? Project Management Fundamentals is a twoday course that provides participants withessential concepts needed in project‐driven environments. It covers the five key project management processes required for all projects including: initiating, planning, executing, monitoring & controlling and closing.It provides participants with an understanding of how the project management processes are used to plan for more effective project delivery and more consistent project outcomes.The course is aligned with the Project Management Body of Knowledge (PMBOK). Who is it for? This course is designed for those new to projects and project management such as: Project team members, Executives and Administrators. Benefits Create a project roadmap Monitor time, cost and quality Control change and scope Minimise risks and issues Manage staff and suppliers
What you will learn
Fundamental Concepts of Project Management An Introduction to Project Management (PMBOK‐4th Edition aligned) Introduction to Project Management Definition of Project — What is a Project? Definition of Project Management The importance of Project Management rolls and responsibilities Fundamental constraints — time, cost and performance Projects vsOperations Project and project management performance—how does it measure up? Characteristics of projects – personal experiences Project Management methodologies/frameworks Project Management Lifecycle What needs to happen by when, to effectively manage a project? Project Lifecycles and Stakeholders Establishing Governance Roles, Mechanisms and Context Key decisions Strategic frame/context for projects Overall constraints Key Reporting requirements
Initiating Projects Stakeholder analysis: Defining Requirements and Success Measures Specifying the Project: Defining Scope and Boundaries; Defining Results, Deliverables, and Outcomes (and the Business Case) Defining Tasks and the Work Breakdown Structure (WBS) Planning Projects Budgets and Cost Management: Detailing costs/budgets and procurement strategies; Identifying resource requirements; Establishing budgets, resource schedules and S–curves; Scheduling and Time Management: Activity sequencing; Duration estimating; Schedule development; Critical Path; Setting milestones; Using software Establishing project teams and assigning responsibilities: Identifying roles and responsibilities; Team development tasks Generating and creating certainty: Quality planning and management; Risk planning and management; Communication planning and management Base‐lining Executing and Controlling Projects Progress Tracking and Reporting Stakeholder/Relationship Management Change Management Managing Meetings Closing Projects Administrative Closure Finalisation Reporting Learning Lessons/Continuous Improvement
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Project Management Advanced
Number of participants: 10‐12 Duration: 2 day Available as: In‐company course Why attend? Learn the knowledge and skills required to manage complex projects often involving substantial budgets, strategic risks and business‐ critical timescales. The course covers in detail the nine functions or knowledge areas of project management: scope, time, cost, quality, human resources, communications, risk, procurement and integration management.
Who is it for? This course is designed for project managers with experience working in project environments or organisations. The Project Management I: The Fundamentals course is a recommended prerequisite to ensure participants have an understanding of the fundamental concepts of project management. Benefits Create a project roadmap Monitor time, cost and quality Control change and scope Minimise risks and issues Manage staff and suppliers
What you will learn
Concepts of Project Management Advanced Identifying project stakeholders; their roles, interest in and influence over the project. The project lifecycle and project management processes. Applying scope management techniques to the work required to complete the project. Time and cost management techniques including activity identification and estimation, managing the critical path, developing and controlling project budgets. Earned Value and Earned Schedule reports and charts. Organising and managing project teams and managing communications with project stakeholders. Ensuring that project outcomes meet the needs for which the project was undertaken. Identifying and managing risks and opportunities presented by the project. Managing the process of procuring the products, services, or results needed from outside the project team. Project Management Lifecycle Advanced What needs to happen by when, to effectively manage a project? Project Lifecycles and Stakeholders Establishing Governance Advanced Roles, Mechanisms and Context Key decisions Strategic frame/context for projects Overall constraints Key Reporting requirements Initiating Projects Advanced Stakeholder analysis: Defining Requirements and Success Measures Specifying the Project: Defining Scope and Boundaries; Defining Results, Deliverables, and Outcomes (and the Business Case) Defining Tasks and the Work Breakdown Structure (WBS) Planning Projects Advanced Budgets and Cost Management: Detailing costs/budgets and procurement strategies; Identifying resource requirements; Establishing budgets, resource schedules and S–curves; Scheduling and Time Management: Activity sequencing; Duration estimating; Schedule development; Critical Path; Setting milestones; Using software Establishing project teams and assigning responsibilities: Identifying roles and responsibilities; Team development tasks Generating and creating certainty: Quality planning and management; Risk planning and management; Communication planning and management Base‐lining Executing and Controlling Projects Advanced Progress Tracking and Reporting Stakeholder/Relationship Management Change Management Managing Meetings Closing Projects Advanced Administrative Closure Finalisation Reporting Learning Lessons/Continuous Improvement
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Customer Relationship Management
T
o develop the skills required of an effective Customer Relationship Manager.
Understand the benefits of high level CRM and the part it plays in client retention. Build excellent customer relationships. The course is particularly relevant for people who are the key internal contacts for major customers.
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Customer Relationship Management
Number of participants: 10‐12 Duration: 3 days Available as: In‐company course Why attend? This course is designed for people who wish to gain an understanding of principles and practice of Customer Relations. The course will help you understand the need for customer care skills and identify weaknesses in your firm`s current approaches to customer relations. You will then move on to learn how to deal effectively with anger, aggression and customer complaints followed by understanding the importance of safety and security. Finally you will learn how to deal with visitors and guests in the best possible way and develop fantastic customer care skills on the telephone and in person. You don’t need to know anything about the subject before you start, but by the end of the course you will know enough to think like a professional! Who is it for? This course is designed for managers, senior staff and for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. This course will help provide those with the skills to understand the link between their own organisation's sales operation and their clients. What you will learn Benefits Exceptional customer relations skills Customer retention skills Module 1: Customer Care Effective customer communication skills Increased sales through better timing by Why your firm needs customer care anticipating needs based on historic trends Why you need to do something about it Identifying needs more effectively by understanding Your plan of campaign specific customer requirements Customer care skills Cross‐selling of other products by highlighting and Handling complaints suggesting alternatives or enhancements Identifying which of your customers are profitable Module 2: Customer Care on the Telephone and which are not Telephones – problems and opportunities Telephone skills
Telephone Reception Skills Do`s and Don`ts on the telephone Handling problems and objections Controlling anger Dealing with criticism Communicating on the telephone Handling complaints Module 3: Reception Skills The role of the receptionist Being a ambassador Receiving visitors & guests Administration in reception Telephone Skills The difference between delegating and dumping
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Mind Mapping Skills
I
n this course, you will be introduced to the wonderful world of Mind Mapping and also learn the principles and steps to createa Mind Map. You will also be provided with examples, templates and quiz to test your knowledge. You will also learn via modern, pedagogically sound interactive methods, placing you at the centre of the of the learning process.
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Mind Mapping Skills
Number of participants: 12‐16 Duration: 2 days Available as: In‐company course Why attend? Mind Maps encourage creative problem solving, and they hold information in a format that your mind finds easy to remember and quick to review. By using Mind Maps, you can quickly identify and understand the structure of a subject, and the way that pieces of information fit together, as well as recording the raw facts contained in normal notes. Who is it for? This course is designed for managers, senior staff and for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. This course will help provide those with the skills to understand the link between their own organisation's sales operation and their clients. Benefits Summarizing information. Module 2: Time Management Consolidating information from different Control and manage your time more efficiently research sources. Proper Time Management= Productivity Thinking through complex problems. Build confidence by having the ability to control when you do Presenting information in a format that shows things, to what importance and how you follow through the overall structure of your subject. Having proper Time Management allows you to have more leisure time
What you will learn
Introduction to Mind Mapping What is Mind Mapping The importance of Mind Mapping Mind Mapping basics Advantages of using Mind Mapping Module 1: Motivation & Goal Setting What are your motivates What are your de‐motivators Make it visual What are your goals How to set out a goal plan Steps to achieve your goals Module 3: Reading Summarizing information read Effectively read your own Mind Map Ability to retain things read and learnt Ability to link things that are unknown to the known Module 4: Note Taking Using Mind Maps you learn structure note taking Note taking with Mind Mapping allows you easily add on ideas to your own Mind Map Ability to reference using Mind Mapping Module 5: Study Methods Structure your studying with Mind Mapping Mind Mapping allows you to utilise your study time better and more efficiently Module 6: Memory Improve your memory skills with Mind Mapping Retain new information and information thought to be forgotten Enhance self‐esteem and confidence Module 7: Sound Mind, Sound Body Feel more confident with Mind Mapping Improved work and personal life due to efficiency and productivity from using Mind Mapping Proven results in lowered stress and fatigue levels due to effective use of Mind Mapping Keeping your Mind Map visual and it’s benefits The secrets of using your Mind Map for personal and professional success
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Risk Management
R
isk management can help you to assess these risks and decide what actions to take to minimize disruptions to your plans. They will also help you to decide whether the strategies you could use to control risk are cost‐effective.
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Risk Management Training
Number of participants: 10‐12 Duration: 1‐ 2 days Available as: In‐company and public course Why attend? This module contains all of the information you will need to achieve the competency to apply skills in Risk Management. The effectiveness of the learning process depends on you – how enthusiastic you are about examining your own organisation and the challenges that it faces. Your real learning takes place when you carry out the various activities, which are described on the next page. The more effort you put into these activities, the better prepared you will be to meet the challenges of undertaking research activities. Who is it for? This course is designed for all levels of management – in fact anyone who deals either directly or indirectly with any type of risk will benefit from attending. Benefits Learn how to use Risk Management to your advantage to benefit you personally and professionally Contribute to the identification of project risk events Conduct risk control activities Contribute to assessing risk management outcomes
What you will learn
What is Risk Management Introduction to Risk Management Why is Risk Management important Understanding Risks What to consider when managing risk Understanding the context Plan risk identification and assessment Close the loop with actions and monitoring Quantitative Modelling Using quantitative methods Risk modelling Model the risk rather than add risk to existing models Keeping it simple Process Integration How to use top down support Common language: using the correct language and terminology associated with Risk Management Objections Dealing with objections Formalising Risk Management, not introducing it Clarifying the requirement and the outcomes Using external forces
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Time Management
I
n this course, You will learn how to examine the way your day goes and how to eliminate all the
unnecessary activities that consume your time in a malicious manner. This way you can manage your time in a productive way so that you can yield results in a quick manner and you will enter a better rhythm than before.
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Time Management Training
Number of participants: 8 Duration: 1 day Available as: In‐company and public course Why attend? One of the best features of time management seminar is that we teach you how to make some time for yourself and not bring your work home with you. We all know how nasty it is to leave the office after a hard day's work and then to still have the job on your mind and even work some more from home. By time management you will reach your targets effectively on a daily basis. Who is it for? This Time Management program is for individuals who need, and want to improve their overall efficiency and effectiveness. You may have a wide variety of time management issues, or you may have specific time management problems that you want to focus on. Tackling Procrastination Benefits Recognise the effect of poor organisation and its relationship to Why we Procrastinate Nine Ways to Overcome Procrastination stress Analyse your time utilisation Eat that Frog! Identify and control major time wasters Apply the 80/20 rule to leverage your time Crisis Management Achieve a balance between work and external commitments When the Storm Hits Set up and use a personalised time management system Creating a Plan Set long‐term and short‐term goals and commit to a personal Executing the Plan action plan Lessons Learned Organisation What you will learn De‐Clutter Managing Workflow What is TimeManagement Dealing with E‐mail Introduction to Time Management Using Calendars Why is Time Management so important Delegating made easy Gain practical skills and knowledge When to Delegate Time management preferences To whom should you Delegate Analysis of current workload to determine what is relevant How should you Delegate Prioritising workload and planning tasks The Importance of Full Acceptance Analysis of personal time management strengths and challenges Energy levels and concentration Routine Everyday time ‘shaving’ techniques What is a Routine? Overcoming procrastination, time wasting and perfectionism Ritualising Sleep, Meals, Exercise Examples of Routines Goal Setting Using Routines to Maximise Time The Three P's S.M.A.R.T Goals Meeting Management Prioritising your Goals Deciding if a Meeting is Necessary Visualisation Building the Agenda Keeping things on Track Prioritising your time Making sure the Meeting was Worthwhile the 80/20 Rule The Urgent Versus Important Matrix Assertiveness Alternatives to meetings Instant Messaging and Chat Rooms Smart Planning Teleconferencing Creating your Productivity Journal E‐mail Lists and Online Groups Maximising the Power of your Productivity Journal Collaborating Application
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Stelica Gheorghita
Managing Partner, Senior Trainer Tineretului Bdv, 41 Bucharest T: +40732420732 [email protected] www.redlinesuccess.com
Redline Training Directory
Hello
and welcome to our latest training directory packed full of courses designed to help you transform your communication and relationship skills. RedLine is all about your SUCCSS whether it be business or personal.
Our commitment to you
You are important‐ we put your needs first We care‐ about you, your business and your success You’re not a number‐ we take the time to really understand you and your business We exceed your expectations‐ there is no such thing as too much trouble when it comes to meeting your needs We continue to deliver‐ we’ll be there for you and your business every step of the way We’re happy to help‐ we don’t just want to know when you’re buying, we will assist you anytime and will be happy to share our expertise
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Reasons to choose Redline Success
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TRUST – because our clients trust us they always come back for more, the majority of our clients are repeat business, and we hold that trust with the highest respect. If you are considering using Redline Success for the first time this means that you can join the ranks of our already satisfied clientele, and discover how friendly, reliable and professional our service really is. RELIABILITY – Our staff members are not only experts in their field with relevant experience, they’re also passionate about the topics they cover. What does this mean for our clients? You won’t get someone who just goes that turns up and goes through the motions. Enthusiasm is contagious and all involved get caught up in that energy‐ this makes learning easy, fun and ensures participants the best experience and therefor dramatically improve productivity in their new/ existing positions. INTEGRITY – Redline Success has over a decade of industry experience both personal and professional, so your guaranteed to experience proven courses that have been tried and tested with a successful outcome. We also pride ourselves on keeping up‐to‐date and incorporate new and innovative ideas and thinking in everything we do. The result? You get the best of both worlds. PARTNERSHIP – Our friendly client service team are there to make sure your course administration runs smoothly and efficiently, and they’re flexible to change and adapt to the changing need of your business. This means that we have the ability to build lasting and mutually beneficial partnerships with our clients. GUARANTEE – We focus on you and your business needs and work hard to make sure your getting the best possible service we have to offer. We are so confident of our ability to deliver this level of service to our clients that we have a satisfaction guarantee – (as part of our agreement) where we have you completely covered. WE CARE – We care about making a difference to people and to companies, it is what drives us, as grandiose as that may sound, but it’s true. We care about getting under the skin of your business and finding out what makes it tick, and working with you to achieve mutual success. In the training room each person gets individual support and attention to be the best they can be.
Contents
Presentation Skills
Presenting with Confidence
Personal Skills
Creative Leadership Program
Business Development
Negotiation Skills & Techniques
Communication Skills
Effective Communication
Business Effectiveness
Soft Skills for Leaders Managing Meetings Conflict Management Emotional Intelligence
Project Management
Project Management Fundamentals Project Management Advanced
Professional Development
Customer Relationship Management Mind Mapping Skills Risk Management Time Management
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PRESENTATION
SKILLS
ost people think of presenting as standing up in front of a group using PowerPoint. But in business every conversation is a presentation. Every meeting, every one‐to‐one, every time you speak to others, whether the setting’s formal or informal, you’re presenting. That’s why being skilled at public speaking is now an essential professional skill, and you can’t afford to mumble in a monotone or simply read from your slides. To be successful, you need to able to present your ideas with confidence and conviction. Only a small number of people find this easy, but everyone can learn not only how to endure presenting but even how to enjoy it.
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PRESENTATION SKILLS
Number of participants: 6 Duration: 1 or 2 days Available as: In‐company and public course Why attend? Confident presenting is an essential business skill. Whether you’re delivering a client presentation, or speaking internally, presentation skills are crucial – and many people have a real fear of public speaking. You can feel self‐conscious, often showing this in your body language or a wavering voice. This highly practical course, with extensive use of video, will help you develop confidence, give you some great personal tips to improve your skills and show you how to come across clearly and with enthusiasm. Who is it for? Anyonewho speaks to individuals or groups, or makes presentations to colleagues or clients. This course is most suitable for those who have had no formal training in presentation skills and want to become better speakers. Benefits Feel confident to present in any situation Enhance the clarity and power of your voice Have an easy‐to‐use checklist for fast preparation Maintain audience attention throughout your session Connect with your audience through eye contact Know how to use visual aids effectively and avoid ‘Death by PowerPoint’ Create a convincing and memorable outcome Focus attention on key points you want to get across Anticipate and prepare for questions effectively Win more business and get buy‐in to your ideas Essential steps of preparation Handling logistics, being clear about your objective and understanding your audience Learn to use a step‐by‐step process that guarantees a successful presentation How to structure your presentation and keep your audience on track Developing an interesting and powerful voice Practical exercises for adding variety and interest The power of the pause and how to avoid coming across as monotonous Managing attention span Why attention can quickly dip and how to maintain it through a longer presentation Transforming a potentially dull transfer of data into an engaging presentation Presenting with passion and conviction to achieve powerful results Key messages Differentiate between key messages (what you say) and subject areas (what you talk about) Communicate your key messages clearly and effectively How to make important points stick PowerPoint and other visual aids Avoid ‘Death by PowerPoint’ and turn it into an asset Using flipcharts and other kinds of visual aid How to use notes and visual aids effectively Handling questions effectively The importance of anticipating questions and preparing for them What to do when you don’t know the answer to a question or someone interrupts you mid‐flow The ability to handle hostile questions, or questions that may go against your topic Posture, body language and movement Know the best way to stand and what to do with your arms and hands How maintaining good eye contact can help you connect with your audience Eliminating distracting mannerisms
What you will learn
Getting off to a good start How to get off to the best possible start Build rapport and connect with the group easily How to be more confident and say goodbye to nerves Many people have a fear of speaking in public, but you can learn to enjoy it rather than endure it The power of visualisation, breathing techniques, and other ways for managing your emotional state How thoughts affect your emotional state
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PERSONAL IMPACT
Y
ou’re always making an impact.
Other people observe you, listen to you and make judgements about you, whether you like it or not. The important question is this: are you making the right impact? Do you set out to shape the impressions people have of you? Do you even know how you would like them to perceive you? Personal impact is far too important to be left to chance. Learning the skills, attitudes and secrets of those with presence and charisma will enable you to make heads turn as you enter a room and have people listen attentively when you speak. The good news is that everyone can enhance their personal impact – and reap the rewards of the success that follows.
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Creative Leadership Program
Number of participants: 8 Duration: 1 day Available as: In‐company and public course Why attend? Every organisation needs to differentiate itself from the competition. There are many ways to achieve this most of which other companies can quickly emulate. The one thing that cannot be copied easily is the attitude and mindset of the people who work for them. To maximise the most out of your most valuable asset – your staff – every leader needs to make a positive impact and be a role model for others. This Master‐class is tailored to meet the specific needs of each and every participant. Who is it for? Leaders who want to influence, motivate, and convince others using a range of techniques in various situations will benefit enormously from attending. Benefits Gain valuable insights into the impact you have on others Understand the crucial factors that create the Wow Factor Appreciate the importance of building trust Increase your ability to be an impactful leader Use powerful body language and voice to create impact Be aware of your personal style and know how to flex it for maximum impact Recognise the value of authentic leadership
What you will learn
What is impact? What does it mean to have impact as a leader? The skills, knowledge and attitudes of senior people with impact, presence and charisma Why you? The relationship between the leader and the led – why should anyone follow you? Your personal brand – how you want to be perceived as a leader Developing the Wow Factor Redline Success’s Wow Factor model The importance of inner factors such as self belief, vision and authenticity Voice, body language and developing a feeling of ease The language of leadership Saying the right things in the right kind of way Voice resonance and the four voices of leadership
The Extended DISC model and leadership Understanding your style using the Extended DISC model The strengths and weaknesses of the four different styles Authentic leadership The importance of being yourself and not wearing a mask What’s important to you – your values and beliefs Trust and impact Why trust is crucial in building lasting relationships The importance of credibility, reliability, intimacy and self‐ orientation Likeability and Emotional Intelligence Why likeability and Emotional Intelligence are key factors in leadership success Techniques for enhancing self‐awareness and management of self and others Individual ‘spotlight’ time You will be given individual time to explore a specific scenario where you want more impact
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Hints and tips for greater impact
✔Be yourself‐ rather than wearing a professional mask. People want authenticity before they will trust you enough to want to do business with you ✔ Observe‐ how others behave differently from you, and adjust your approach to match their style ✔Be present‐ with people by paying attention to them and demonstrating you care about what they say and do ✔Portray Confidence‐walk into a room with a confident, even pace – take your time and cultivate a feeling of ease. Project confidence with eye contact, a relaxed facial expression and open gestures ✔Behaviour‐ monitor the impact your behaviour has on others. If it’s not working do something different until you achieve the result you want ✔Control‐ managing your emotional state by thinking of a time when you felt positive and good about life
✔Adapt ‐ start using your voice as a tool – ‘variety is the secret ingredient’. There are times when you’ll have impact by being quiet and times when it’s better to be loud. It’s the same with pace, tone and pitch. Be adaptable
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BUSINESS
DEVELOPMENT
O
ne of the most inspiring business books of
the last couple of years was Stephen Bayley’s‘Life’s a Pitch’ in which he argues that how you pitch your ideas and how you pitch yourself will determine the course of your life. It’s the same in business. To be successful you need to be able to sell, pitch and negotiate – and that’s true even if you’re not officially involved in sales, pitching or negotiation. Those who want to succeed need to be sure their skills are as sharp as possible. It’s a competitive world, and keeping up with the latest thinking and practising new techniques will give you the edge. Ways of selling and pitching have changed dramatically in recent times, and those who fail to update their skills are in danger of getting left behind.
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NEGOTIATION
Skills& Techniques
Number of participants: 8 Duration: 1 or 2 days Available as: In‐company and public course
Why attend? Like it or not, in today’s increasingly competitive markets negotiation is part of everyday life. It can be difficult to maintain a balance between the relationship and forging a good deal. Our negotiation techniques have been tried and tested and can be used in a wide variety of business situations and are aimed at ensuring you increase your profits and achieve a win‐win result. We will show you how to become a better negotiator and achieve great results. Who is it for? This course is designed for buyers and purchasers, sales people, relationship managers – in fact anyone who negotiates will benefit from attending. Benefits Learn how to use our systematic approach to negotiating and achieve a win‐win Acquire a solid set of planning skills and understand the negotiable range Enhance your communication and influencing skills to achieve successful results Learn new strategies and tactics for overcoming conflict and handling objections Obtain an inventory of tactics to draw upon and a toolbox of things that can be traded Receive detailed feedback on your negotiation style Increase your confidence to negotiate more often in any situation
Core negotiation skills Building rapport and getting off to a good start How to keep going when the going gets tough Drawing out needs and identifying tradeables’ Conducting the negotiation Reading the other party and adapting accordingly How to control the process and analyse strengths and weaknesses Closing a negotiation The value of concessions and when to make them Closing successfully & putting the outcome in writing Dealing with objections – and what to do if the negotiation breaks down Identify and deal with potential stumbling blocks Why negotiations sometimes break down and how to avoid it happening Personal insight, practice and working in teams How personal attitudes negatively impact success Practice and receive feedback on your skills Team negotiations
What you will learn
What is negotiation Defining effective negotiation – it’s about dialogue A five‐stage systematic approach to negotiation The seven principles of negotiation and understanding the negotiable range Preparing for a negotiation What to consider when planning strategies from an individual and team perspective Being clear about objectives, researching the other party and their likely position Developing bargaining parameters and identifying a fall‐ back position
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COMMUNICATION SKILLS
M
any business problems both internal and
external arise from poor communication. People don’t speak or write as clearly, concisely or coherently as they could, and the result that messages are often muddled or don’t get through at all. Reports are too long, tend to waffle and sometimes never get to the point. Proposals don’t really sell. Emails with punctuation and spelling errors get dashed off and sent with little or no thought. And people communicate in writing when a phone call or face‐to‐face meeting would be more effective, such as when there’s conflict or tension that needs cooling. Business problems of this kind can easily be avoided when people understand how to communicate more successfully and efficiently.
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EFFECTIVE COMMUNICATION
Number of participants: 12‐14 Duration: 1 day Available as: In‐company course Why attend? Good communication is vital in every organisation. It’s even more important in global companies with employees who work flexible hours and at a distance. Yet this basic skill is all too often taken for granted. To be successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. You can’t afford to miss out on this practical course that covers the fundamentals of good communication required by every business today. Who is it for? People who want to improve their communication skills and get more from their business relationships with customers, suppliers and colleagues. Benefits Choose the method of communication that achieves the right result Learn how to communicate professionally using telephone and email Acquire techniques for connecting with people quickly and easily Gain insight into your communication style and how this affects others Respond and adapt to others’ needs in a professional and timely manner Understand why sharing information and collaboration leads to success Obtain strategies for dealing with difficult situations
What you will learn
Communicating in a professional way Select the appropriate medium for your message Use best practice for face‐to‐face, telephone and email communication Developing rapport Create a positive impression and connect easily Actively listening to yourself and to others Use body language and voice to build rapport Developing behavioural flexibility Being aware of your style of working and how others perceive you Recognising other people’s styles and flexing your approach to communicate more effectively Influencing and persuading others Getting your message across with clarity and impact Gaining buy‐in to your ideas
Sharing information Know what stops people from sharing information with others and what to do about it How best to share information, and create a sense of team spirit around data Making team briefings and meetings useful, effective and enjoyable Managing difficult situations Why clashes or misunderstandings occur How to handle difficult people and situations Considering the recipient Know your stakeholders and what they need Asking questions to clarify needs and your understanding of a situation
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BUSINESS EFFECTIVENESS
W
hether you call yourself a ‘manager’ or
not, success in business depends on how well you manage, not only other people but also meetings, time and yourself. You need to be effective as well as industrious, working smarter and getting more done with less effort and stress. What’s most important is how you manage your relationships, and this is particularly true when you have others reporting to you. Technical ability is no longer enough. Interpersonal skills are required if you’re to get the best from people, especially if you operate in a multi‐cultural environment. Appraisals, coaching and performance management skills are easier once you know how, and quickly picked up on a course.
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Soft Skills for Leaders
Number of participants: 12‐14 Duration: 3 days over three modules Available as: In‐company course Why attend? Your success as a manager depends on how you get the best from all the resources available to you, your team, your time and your colleagues. Managing others and doing it well is one of the most challenging roles anyone can undertake. With the pressure to stay ahead of the game, and provide value to internal and external customers, you owe it to yourself and your organisation to invest time in getting it right. This course provides hands‐on experience of the essential skills to be successful as a manager. Who is it for? Newly appointed first‐line managers who want a flying start, or those with experience who want a good grounding in best practice for managing people. Benefits Create SMART objectives and communicate expectations clearly to your team Understand your management style and get the most out of people by flexing your approach Develop your team’s potential through coaching Manage the competing demands on your time effectively Prepare a realistic agenda and chair meetings well Acquire strategies for encouraging contribution and commitment in meetings Create a development plan for your team using structured development tools Handle performance appraisals effectively Deliver tough messages & handle conflict sensitively Delegate in a way that makes the most of available resources and motivates your team Gain buy‐in to your ideas through a range of influencing and persuasion techniques Create an environment that motivates others to perform to the best of their ability Communicate effectively at a distance when managing a remote team Leave with increased confidence in managing an effective and motivated team
What you will learn
This overview provides an example of what can be included in a typical programme
Module 1 – Setting direction & managing
performance Identifying management styles Four management styles and when to use them Impact of each style if you don’t adapt to others Understanding different perspectives Managing performance The Performance Management Cycle – managing per‐ formance every day What gets in the way of staff performing effectively SMART objectives and monitoring progress effectively Core skills – powerful questions and active listening Powerful questions and when to ask them Using listening skills to attend to what is and isn’t said How to make sure your feedback is effective Management VS leadership The differences between these roles and the activities that underpin them Overview of different management styles Delegating effectively What to delegate and why How to delegate and to whom The difference between delegating and dumping Coaching for results What coaching is and isn’t Coaching ‘on the fly’ – in everyday situations Going beyond behaviour to work on beliefs and values Module 2 – Managing competing/conflicting demands and communicating effectively Dealing with competing managerial demands Stop wasting time on destructive or unproductive tasks Focusing on what’s important and knowing what’s not Managing upwards, sideways, the team and yourself Making decisions in an effective and timely way
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The ‘Before’ stage of a meeting The importance of planning, preparation and purpose Drawing up and distributing the agenda Cascading difficult messages and managing change How to manage change and keep your team motivated What to do when you disagree with the message you’re asked to convey to your team Managing the meeting process – the ‘During’ phase Why it’s crucial to establish realistic time‐frames and pri‐ oritise the items under discussion Being an effective chairman – managing the ‘talkers’, bringing out the quiet ones, and keeping things on track How to gain consensus, maintain group energy and motivation over longer meetings Making things happen in the ‘After’ phase Why you need to distribute minutes within 72 hours How to ensure participants follow through on actions Communicating at a distance How to motivate a team when they work in remote locations – at home or in a different location from you Managing the boundaries to remove problems Module 3 – Dealing with difficult situations and building high performing teams Developing staff Assessing where to put energy in developing others Different ways to develop staff Supporting your team Giving praise, encouragement and constructive criticism What it’s like to be on the receiving end Getting the balance right and empowering people Preparing for an appraisal meeting Preparing to make it a motivational experience Diagnostic Map to establish the root cause of problems Documenting evidence and seeking feedback Managing a performance discussion How to open and structure the meeting Skills to keep discussions on‐track & build commitment Giving tough messages and rewarding successes Monitoring progress against plans Gaining commitment Use persuasion techniques to gain buy‐in to your ideas Influencing and persuading people over whom you have no authority – including your boss and peers Dealing with difficult situations and how to adapt your style to meet their needs Creating a high performing team Motivating a team and how to create an environment that encourages it Understanding team dynamics and how this affects per‐ formance over time Why you? The relationship between the leader and the led – why should anyone follow you? Actions that motivate, deeds that demotivate Language that motivates and inspires Saying the right things in the right kind of way Voice and how it can be used for increased impact ‘Power talk’ VS ‘wimp talk’
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MANAGING MEETINGS
Number of participants: 8 Duration: 1 day Available as: In‐company course Why attend? Many managers are spending more than 50% of their working life in meetings – and consider much of this time to be wasted. Good chairing skills are crucial, yet everyone who attends a meeting has a stake in its success and can influence its outcome. This course shows how careful preparation and effective chairing and communication skills can steer a meeting to a successful conclusion, saving considerable time. Who is it for? Those who want to be able to chair a meeting effectively, or anyone who is tired of attending ineffectual meetings and wants to create productive meetings. Benefits Clearly define the purpose of a meeting, and prepare a realistic agenda Brief participants in a way that ensures maximum involvement and commitment to the process Improve your ability to chair meetings effectively Stimulate and control discussion with ease Be able to handle negative, time‐wasting and disruptive behaviours effectively Manage telephone meetings in a way that keeps people’s attention Know how to make the most of every meeting
What you will learn
Planning for a meeting Planning ahead of time and setting things up to succeed How to draw up an agenda that works Essential preparation to ensure success Chairing and managing meetings The role of the chair and qualities that lead to success Achieving objectives and clarifying action points Bringing the meeting to a successful close Managing the meeting process Getting off to a good start by setting the scene How to keep the meeting on track and to time Encouraging and controlling the discussion The power of summaries to clarify understanding Taking personal responsibility for making it a success Get your message across and make an impact How to make sure your points are taken on board The role of body language and voice in making a positive impact in meetings The importance of behaving assertively Taking minutes How to make minute‐taking simple and effective Recording actions to be taken and agreements made Achieving best practice in meetings How and why a meeting can go wrong Benchmarking good and bad practice Key factors that lead to shorter, productive meetings such as starting on time and managing the human element Handling difficult people and situations Managing group dynamics Dealing with people who waste time, are negative and hold side conversations Teleconference meetings What to consider in telephone meetings How to make sure everyone is paying attention
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CONFLICT MANAGEMENT
Number of participants: 12 Duration: 2 days Available as: In‐company course Why attend? We can’t avoid conflict. It happens because we all have different perceptions, values and beliefs. Yet if we don’t handle it well, we risk jeopardising the results we want to achieve and losing the benefit of productive, positive working relationships. This course will help you waste less time on sorting out people problems and enable you to enjoy work more. Who is it for? Anyone who wants to be better equipped to deal with people they have a difficult relationship with or handle those who have different ways of working. Benefits Avoid wasting precious energy on feeling negative about a person or situation Learn new strategies for handling disagreements and misunderstandings constructively Help yourself and others move on and be productive Minimise departmental/team/client politics Get to the root cause of difficult behaviour Acquire influencing strategies that smooth the path to resolution Be able to use four styles of persuasion – asserting, attracting, bridging and proposing Know what to do when faced with ‘difficult’ behaviour and how to overcome resistance Leave having practised a step‐by‐step process for successfully managing conflict Discover what’s important to you and others Working out what’s important to you at work Identifying and checking what’s important to others Why the most challenging conflicts involve values Developing behavioural flexibility Understanding your, and other people’s, styles Why differences in styles can create misunderstandings Be aware of how non‐verbal behaviour and voice tone affects your approach Willingness to resolve Why people over‐react and are sometimes unwilling to resolve a problem Managing people who resist or don’t want to come to a resolution Roadmap to resolution An easy‐to‐use and effective step‐by‐step process for resolving any conflict Building trust and respect to keep relations positive Managing emotions Dealing with anger and other emotions Keeping your emotions at bay when others are upset Strategies to minimise hostility and defensiveness Effective questioning techniques Why asking questions is a key element in the process of making high quality selection decisions Asking questions that ensure you gather hard evidence against your predetermined criteria Control interviews with the Question Funnel Model The art of listening and the STAR Model Developing listening and observation skills The STAR Model – situation, task, action, result Observing, recording, classifying and evaluating How to observe and record performance effectively Classifying and evaluating evidence promptly and accurately against predetermined characteristics What to do in the absence of evidence Setting the right climate for interviews What to do and what to avoid How to position your company’s values and culture How to comply with employment laws and value diversity during interviews
What you will learn
What is conflict? From discomfort to crisis – how conflicts escalate Exploration of typical work conflict situations Recognising conflict and potential triggers Approaches to conflict Ways of handling conflict Why problems don’t go away when we ignore them Identifying your preferred style and adapting your approach to suit the situation Mapping the conflict How different people perceive conflict situations Recognising the positive intention behind behaviour Mapping tool for defining the problem and understanding what people want and need How to identify the root cause(s) of a situation Conflict and power Games people play and how they respond to power How to deal with people who play these games Managing conflict with your boss, senior managers or other authority figures Influencing in conflict situations Selling ideas and getting buy‐in Techniques that help you to achieve a win‐win
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EMOTIONAL INTELLIGENCE
Number of participants: 8 Duration: 1 day Available as: In‐company course Why attend? Rational, problem‐solving intelligence is not enough in the working and personal environment today. While IQ may get you hired, it’s EQ that will get you promoted. Emotional Intelligence is defined as ‘the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions’. Learn how to harness your emotions, and how to bringout the best in others. This course offers a comprehensive introduction into one of the most important business developments in recent times. Who is it for? All levels of staff have to be as emotionally intelligent as possible to give your company its competitive edge. This course will benefit anyone who wants to get ahead in their career. Benefits Know what Emotional Intelligence is and why it matters Be aware how your emotions affect your performance Become more aware of your EQ ‘blind spots’ Use EQ to bring out the best in others Deal with disappointments, challenges and obstacles Demonstrate empathy in a wide range of situations ‘Read’ and interpret ‘silent messages’ people send Give Emotionally Intelligent feedback that people can take on‐board easily Use Emotional Intelligence in difficult conversations
What you will learn
Why Emotional Intelligence matters The origins of Emotional Intelligence and the personal and business case for EQ The relationship between EQ and IQ Where do emotions come from? The physiology of emotion – what makes us think, feel and act the way we do The value of thinking of emotions as ‘messages’ – and responding to them appropriately Test your own EQ Personal strengths and development areas when it comes to Emotional Intelligence The EQ model Factors that make up Emotional Intelligence Getting to know the four‐quadrant EQ model: self‐awareness, self‐management, social awareness and relationship management
Exploring self‐awareness Self‐awareness is the key to the door of self‐control Replace limiting beliefs with empowering ones Taking personal responsibility for the way we feel Managing your emotions Choose your response rather than reacting automatically Harnessing the power of positive emotions Changing our self‐talk from ‘critic’ to ‘coach’ Developing social awareness Recognising other people’s emotions Developing sensory acuity – reading non‐verbal cues Show sensitivity and understand the needs of others Enhancing relationships Why trust, reliability, compassion and empathy are absolutely essential Practical techniques for using EQ effectively in a range of business situations, including meetings, negotiations, appraisals and presentations Dealing with difficult people and difficult situations Think clearly and stay focused under pressure
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Project Management
Our project management workshops and qualification courses are targeted at a wide variety of professionals in project organisations and environments. This includes project managers, project directors, program managers, team members, project administrators and coordinators, schedulers and planners. With these courses you will learn the essentials and fundamentals of all levels within Project Management and how to use those skills effectively and efficiently, benefiting both business and personnel.
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Project Management Fundamentals
Number of participants: 14‐16 Duration: 2 day Available as: In‐company course Why attend? Project Management Fundamentals is a twoday course that provides participants withessential concepts needed in project‐driven environments. It covers the five key project management processes required for all projects including: initiating, planning, executing, monitoring & controlling and closing.It provides participants with an understanding of how the project management processes are used to plan for more effective project delivery and more consistent project outcomes.The course is aligned with the Project Management Body of Knowledge (PMBOK). Who is it for? This course is designed for those new to projects and project management such as: Project team members, Executives and Administrators. Benefits Create a project roadmap Monitor time, cost and quality Control change and scope Minimise risks and issues Manage staff and suppliers
What you will learn
Fundamental Concepts of Project Management An Introduction to Project Management (PMBOK‐4th Edition aligned) Introduction to Project Management Definition of Project — What is a Project? Definition of Project Management The importance of Project Management rolls and responsibilities Fundamental constraints — time, cost and performance Projects vsOperations Project and project management performance—how does it measure up? Characteristics of projects – personal experiences Project Management methodologies/frameworks Project Management Lifecycle What needs to happen by when, to effectively manage a project? Project Lifecycles and Stakeholders Establishing Governance Roles, Mechanisms and Context Key decisions Strategic frame/context for projects Overall constraints Key Reporting requirements
Initiating Projects Stakeholder analysis: Defining Requirements and Success Measures Specifying the Project: Defining Scope and Boundaries; Defining Results, Deliverables, and Outcomes (and the Business Case) Defining Tasks and the Work Breakdown Structure (WBS) Planning Projects Budgets and Cost Management: Detailing costs/budgets and procurement strategies; Identifying resource requirements; Establishing budgets, resource schedules and S–curves; Scheduling and Time Management: Activity sequencing; Duration estimating; Schedule development; Critical Path; Setting milestones; Using software Establishing project teams and assigning responsibilities: Identifying roles and responsibilities; Team development tasks Generating and creating certainty: Quality planning and management; Risk planning and management; Communication planning and management Base‐lining Executing and Controlling Projects Progress Tracking and Reporting Stakeholder/Relationship Management Change Management Managing Meetings Closing Projects Administrative Closure Finalisation Reporting Learning Lessons/Continuous Improvement
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Project Management Advanced
Number of participants: 10‐12 Duration: 2 day Available as: In‐company course Why attend? Learn the knowledge and skills required to manage complex projects often involving substantial budgets, strategic risks and business‐ critical timescales. The course covers in detail the nine functions or knowledge areas of project management: scope, time, cost, quality, human resources, communications, risk, procurement and integration management.
Who is it for? This course is designed for project managers with experience working in project environments or organisations. The Project Management I: The Fundamentals course is a recommended prerequisite to ensure participants have an understanding of the fundamental concepts of project management. Benefits Create a project roadmap Monitor time, cost and quality Control change and scope Minimise risks and issues Manage staff and suppliers
What you will learn
Concepts of Project Management Advanced Identifying project stakeholders; their roles, interest in and influence over the project. The project lifecycle and project management processes. Applying scope management techniques to the work required to complete the project. Time and cost management techniques including activity identification and estimation, managing the critical path, developing and controlling project budgets. Earned Value and Earned Schedule reports and charts. Organising and managing project teams and managing communications with project stakeholders. Ensuring that project outcomes meet the needs for which the project was undertaken. Identifying and managing risks and opportunities presented by the project. Managing the process of procuring the products, services, or results needed from outside the project team. Project Management Lifecycle Advanced What needs to happen by when, to effectively manage a project? Project Lifecycles and Stakeholders Establishing Governance Advanced Roles, Mechanisms and Context Key decisions Strategic frame/context for projects Overall constraints Key Reporting requirements Initiating Projects Advanced Stakeholder analysis: Defining Requirements and Success Measures Specifying the Project: Defining Scope and Boundaries; Defining Results, Deliverables, and Outcomes (and the Business Case) Defining Tasks and the Work Breakdown Structure (WBS) Planning Projects Advanced Budgets and Cost Management: Detailing costs/budgets and procurement strategies; Identifying resource requirements; Establishing budgets, resource schedules and S–curves; Scheduling and Time Management: Activity sequencing; Duration estimating; Schedule development; Critical Path; Setting milestones; Using software Establishing project teams and assigning responsibilities: Identifying roles and responsibilities; Team development tasks Generating and creating certainty: Quality planning and management; Risk planning and management; Communication planning and management Base‐lining Executing and Controlling Projects Advanced Progress Tracking and Reporting Stakeholder/Relationship Management Change Management Managing Meetings Closing Projects Advanced Administrative Closure Finalisation Reporting Learning Lessons/Continuous Improvement
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Customer Relationship Management
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o develop the skills required of an effective Customer Relationship Manager.
Understand the benefits of high level CRM and the part it plays in client retention. Build excellent customer relationships. The course is particularly relevant for people who are the key internal contacts for major customers.
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Customer Relationship Management
Number of participants: 10‐12 Duration: 3 days Available as: In‐company course Why attend? This course is designed for people who wish to gain an understanding of principles and practice of Customer Relations. The course will help you understand the need for customer care skills and identify weaknesses in your firm`s current approaches to customer relations. You will then move on to learn how to deal effectively with anger, aggression and customer complaints followed by understanding the importance of safety and security. Finally you will learn how to deal with visitors and guests in the best possible way and develop fantastic customer care skills on the telephone and in person. You don’t need to know anything about the subject before you start, but by the end of the course you will know enough to think like a professional! Who is it for? This course is designed for managers, senior staff and for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. This course will help provide those with the skills to understand the link between their own organisation's sales operation and their clients. What you will learn Benefits Exceptional customer relations skills Customer retention skills Module 1: Customer Care Effective customer communication skills Increased sales through better timing by Why your firm needs customer care anticipating needs based on historic trends Why you need to do something about it Identifying needs more effectively by understanding Your plan of campaign specific customer requirements Customer care skills Cross‐selling of other products by highlighting and Handling complaints suggesting alternatives or enhancements Identifying which of your customers are profitable Module 2: Customer Care on the Telephone and which are not Telephones – problems and opportunities Telephone skills
Telephone Reception Skills Do`s and Don`ts on the telephone Handling problems and objections Controlling anger Dealing with criticism Communicating on the telephone Handling complaints Module 3: Reception Skills The role of the receptionist Being a ambassador Receiving visitors & guests Administration in reception Telephone Skills The difference between delegating and dumping
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Mind Mapping Skills
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n this course, you will be introduced to the wonderful world of Mind Mapping and also learn the principles and steps to createa Mind Map. You will also be provided with examples, templates and quiz to test your knowledge. You will also learn via modern, pedagogically sound interactive methods, placing you at the centre of the of the learning process.
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Mind Mapping Skills
Number of participants: 12‐16 Duration: 2 days Available as: In‐company course Why attend? Mind Maps encourage creative problem solving, and they hold information in a format that your mind finds easy to remember and quick to review. By using Mind Maps, you can quickly identify and understand the structure of a subject, and the way that pieces of information fit together, as well as recording the raw facts contained in normal notes. Who is it for? This course is designed for managers, senior staff and for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. This course will help provide those with the skills to understand the link between their own organisation's sales operation and their clients. Benefits Summarizing information. Module 2: Time Management Consolidating information from different Control and manage your time more efficiently research sources. Proper Time Management= Productivity Thinking through complex problems. Build confidence by having the ability to control when you do Presenting information in a format that shows things, to what importance and how you follow through the overall structure of your subject. Having proper Time Management allows you to have more leisure time
What you will learn
Introduction to Mind Mapping What is Mind Mapping The importance of Mind Mapping Mind Mapping basics Advantages of using Mind Mapping Module 1: Motivation & Goal Setting What are your motivates What are your de‐motivators Make it visual What are your goals How to set out a goal plan Steps to achieve your goals Module 3: Reading Summarizing information read Effectively read your own Mind Map Ability to retain things read and learnt Ability to link things that are unknown to the known Module 4: Note Taking Using Mind Maps you learn structure note taking Note taking with Mind Mapping allows you easily add on ideas to your own Mind Map Ability to reference using Mind Mapping Module 5: Study Methods Structure your studying with Mind Mapping Mind Mapping allows you to utilise your study time better and more efficiently Module 6: Memory Improve your memory skills with Mind Mapping Retain new information and information thought to be forgotten Enhance self‐esteem and confidence Module 7: Sound Mind, Sound Body Feel more confident with Mind Mapping Improved work and personal life due to efficiency and productivity from using Mind Mapping Proven results in lowered stress and fatigue levels due to effective use of Mind Mapping Keeping your Mind Map visual and it’s benefits The secrets of using your Mind Map for personal and professional success
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Risk Management
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isk management can help you to assess these risks and decide what actions to take to minimize disruptions to your plans. They will also help you to decide whether the strategies you could use to control risk are cost‐effective.
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Risk Management Training
Number of participants: 10‐12 Duration: 1‐ 2 days Available as: In‐company and public course Why attend? This module contains all of the information you will need to achieve the competency to apply skills in Risk Management. The effectiveness of the learning process depends on you – how enthusiastic you are about examining your own organisation and the challenges that it faces. Your real learning takes place when you carry out the various activities, which are described on the next page. The more effort you put into these activities, the better prepared you will be to meet the challenges of undertaking research activities. Who is it for? This course is designed for all levels of management – in fact anyone who deals either directly or indirectly with any type of risk will benefit from attending. Benefits Learn how to use Risk Management to your advantage to benefit you personally and professionally Contribute to the identification of project risk events Conduct risk control activities Contribute to assessing risk management outcomes
What you will learn
What is Risk Management Introduction to Risk Management Why is Risk Management important Understanding Risks What to consider when managing risk Understanding the context Plan risk identification and assessment Close the loop with actions and monitoring Quantitative Modelling Using quantitative methods Risk modelling Model the risk rather than add risk to existing models Keeping it simple Process Integration How to use top down support Common language: using the correct language and terminology associated with Risk Management Objections Dealing with objections Formalising Risk Management, not introducing it Clarifying the requirement and the outcomes Using external forces
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Time Management
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n this course, You will learn how to examine the way your day goes and how to eliminate all the
unnecessary activities that consume your time in a malicious manner. This way you can manage your time in a productive way so that you can yield results in a quick manner and you will enter a better rhythm than before.
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Time Management Training
Number of participants: 8 Duration: 1 day Available as: In‐company and public course Why attend? One of the best features of time management seminar is that we teach you how to make some time for yourself and not bring your work home with you. We all know how nasty it is to leave the office after a hard day's work and then to still have the job on your mind and even work some more from home. By time management you will reach your targets effectively on a daily basis. Who is it for? This Time Management program is for individuals who need, and want to improve their overall efficiency and effectiveness. You may have a wide variety of time management issues, or you may have specific time management problems that you want to focus on. Tackling Procrastination Benefits Recognise the effect of poor organisation and its relationship to Why we Procrastinate Nine Ways to Overcome Procrastination stress Analyse your time utilisation Eat that Frog! Identify and control major time wasters Apply the 80/20 rule to leverage your time Crisis Management Achieve a balance between work and external commitments When the Storm Hits Set up and use a personalised time management system Creating a Plan Set long‐term and short‐term goals and commit to a personal Executing the Plan action plan Lessons Learned Organisation What you will learn De‐Clutter Managing Workflow What is TimeManagement Dealing with E‐mail Introduction to Time Management Using Calendars Why is Time Management so important Delegating made easy Gain practical skills and knowledge When to Delegate Time management preferences To whom should you Delegate Analysis of current workload to determine what is relevant How should you Delegate Prioritising workload and planning tasks The Importance of Full Acceptance Analysis of personal time management strengths and challenges Energy levels and concentration Routine Everyday time ‘shaving’ techniques What is a Routine? Overcoming procrastination, time wasting and perfectionism Ritualising Sleep, Meals, Exercise Examples of Routines Goal Setting Using Routines to Maximise Time The Three P's S.M.A.R.T Goals Meeting Management Prioritising your Goals Deciding if a Meeting is Necessary Visualisation Building the Agenda Keeping things on Track Prioritising your time Making sure the Meeting was Worthwhile the 80/20 Rule The Urgent Versus Important Matrix Assertiveness Alternatives to meetings Instant Messaging and Chat Rooms Smart Planning Teleconferencing Creating your Productivity Journal E‐mail Lists and Online Groups Maximising the Power of your Productivity Journal Collaborating Application
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