Releasing Complaints

Blocking or Releasing Complaints
Prerequisites
If the complaint is not automatically blocked by the settings in Customizing, you can set a
delivery or billing block manually.
Procedure
1. In the initial screen, choose Logistics Sales and distribution Sales.
2. Choose Order Change.
3. Enter the number of the sales document, or use a matchcode to search for it.
4. Choose Enter.
5. If all the items have been blocked, choose Select all.
If only some items should be blocked, select the corresponding items.
6. Choose Edit Fast change of... Delivery block or Billing block.
7. Enter the delivery or billing block for the header or individual items.
8. Choose Copy.
The system copies (or deletes) the delivery or billing block in all the selected items.
9. Save your document.