Revenue Receivables Key Controls
Content
Telecom/Cable Audit
Cycle
Transaction
Test Plan 1.1 Examine truck roll work orders to validate that each contain a signature of the customer and technician's number.
Date Tested
Tested by
Test Type Examination
Results
Revenue 1. Select a sample of work and orders from billing system Receivables that were completed during the testing month period (the sample should include work orders from all service offerings; i.e. video, HSD, phone etc.)
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test Plan
Date Tested
Tested by
Test Type Examination
Results
Revenue 1. Select a sample of work 1.2 Examine Billing System to validate that the and orders from billing system customer's subsequent billing record accurately Receivables that were completed during reflects the completed work order. the testing month period (the sample should include work orders from all service offerings; i.e. video, HSD, phone etc.)
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test Plan
Date Tested
Tested by
Test Type Examination
Results
Revenue 1. Select a sample of work 1.3 Examine work order entry and work order completion and orders from billing system dates to validate timely provisioning of the work order Receivables that were completed during the testing month period (the sample should include work orders from all service offerings; i.e. video, HSD, phone etc.)
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test Plan 1.4 Verify through examination that for the Technicians who completed the work orders that all work orders assigned for that day are hard closed (entered into system to start billing), reassigned, or marked for rescheduling on the same day or next day.
Date Tested
Tested by
Test Type Examination
Results
Revenue 1. Select a sample of work and orders from billing system Receivables that were completed during the testing month period (the sample should include work orders from all service offerings; i.e. video, HSD, phone etc.)
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test #
Executed Test Plan
Determine through examination of the billing system that the delinquency is being managed by the collections department. Examine entries in the billing system detailing customer contact and status. Verify that the collections department is following company policy in managing the
Test Date
Tested By
Test Type
Results
Revenue 2. Select a sample of and customer accounts Receivables aged greater than 60 days from the A/R aging report *
2.1
Examination
Test Plan
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test #
Executed Test Plan
Examine evidence that a valid reason code was applied to the adjustment/credit on a timely basis and it was not above the service reps limit. To validate that all adjustments can only be posted by the Support group review copies of adjustment/credit reports maintained by the Support group to validate that the adjustment was posted by a Support group rep.
Test Date
Tested By
Test Type
Revenue 3.Obtain a sample of and adjustments/credits Receivables applied to customer accounts *
3.1
Examination
3.2
Examination and Inquiry
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test #
Executed Test Plan
If a build-out/construction project, validate that an NPV analysis exists, appropriate approvals, and a customer signature are contained in the supporting backup details. Examine truck roll work orders to validate that each contain a signature of the customer and technician's number. Verify that the work order was processed using the billing system. Request screen print of sales management system (if different from billing system) showing customer information is current. Inquire that the customer was contacted after installation to verify services and customer satisfaction.
Test Date
Tested By
Test Type
Results
Revenue 4. Select a sample of and closed commercial Receivables work orders from billing system (and supporting details) completed during the audit period *
4.1
Examination
4.2 4.3
Examination Examination
4.4
Examination
4.5
Inquiry
148563577.xls.ms_office
Telecom/Cable Audit
Cycle Transaction Test Plan Revenue and 10 Select a sample of 6 10.1 Examine support to validate that the Receivables monthly bad debt reserve monthly bad debt calculation agrees with calculations * bad debt reserve guidelines provided by Corporate and discuss with the Controller the nature and reasonableness of any further adjustments made at the division level. 10.2 Verify through examination that the bad debt calculations agrees to what was posted in GL system. 10.3 Examine evidence that the calculation was reviewed and posted to the GL by the Controller in a timely manner.
Date Tested
Tested by
Test Type
Results
Examination
Examination
Examination
Test Plan
Attachments:
Results
148563577.xls.ms_office
Telecom/Cable Audit
Cycle Transaction Revenue and 11.Obtain a sample of Receivables monthly deferred revenue calculations from the General Accounting Manager
Test Plan 11.1 Verify through examination, evidence that the calculations were verified and posted by the General Accounting Manager (GAM). 11.2 Examine evidence that the Staff Accountant performs a monthly reconciliation between the billing system and the GL (monthly standardized A/R spreadsheet) as part of the monthly closing process. Examine evidence that the Controller reviews it for reasonableness and accuracy
Date Tested
Tested by
Test Type Results Examination
Examination
Test Plan
Attachments:
Results
148563577.xls.ms_office
Cycle
Transaction
Test Plan 1.1 Examine truck roll work orders to validate that each contain a signature of the customer and technician's number.
Date Tested
Tested by
Test Type Examination
Results
Revenue 1. Select a sample of work and orders from billing system Receivables that were completed during the testing month period (the sample should include work orders from all service offerings; i.e. video, HSD, phone etc.)
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test Plan
Date Tested
Tested by
Test Type Examination
Results
Revenue 1. Select a sample of work 1.2 Examine Billing System to validate that the and orders from billing system customer's subsequent billing record accurately Receivables that were completed during reflects the completed work order. the testing month period (the sample should include work orders from all service offerings; i.e. video, HSD, phone etc.)
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test Plan
Date Tested
Tested by
Test Type Examination
Results
Revenue 1. Select a sample of work 1.3 Examine work order entry and work order completion and orders from billing system dates to validate timely provisioning of the work order Receivables that were completed during the testing month period (the sample should include work orders from all service offerings; i.e. video, HSD, phone etc.)
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test Plan 1.4 Verify through examination that for the Technicians who completed the work orders that all work orders assigned for that day are hard closed (entered into system to start billing), reassigned, or marked for rescheduling on the same day or next day.
Date Tested
Tested by
Test Type Examination
Results
Revenue 1. Select a sample of work and orders from billing system Receivables that were completed during the testing month period (the sample should include work orders from all service offerings; i.e. video, HSD, phone etc.)
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test #
Executed Test Plan
Determine through examination of the billing system that the delinquency is being managed by the collections department. Examine entries in the billing system detailing customer contact and status. Verify that the collections department is following company policy in managing the
Test Date
Tested By
Test Type
Results
Revenue 2. Select a sample of and customer accounts Receivables aged greater than 60 days from the A/R aging report *
2.1
Examination
Test Plan
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test #
Executed Test Plan
Examine evidence that a valid reason code was applied to the adjustment/credit on a timely basis and it was not above the service reps limit. To validate that all adjustments can only be posted by the Support group review copies of adjustment/credit reports maintained by the Support group to validate that the adjustment was posted by a Support group rep.
Test Date
Tested By
Test Type
Revenue 3.Obtain a sample of and adjustments/credits Receivables applied to customer accounts *
3.1
Examination
3.2
Examination and Inquiry
148563577.xls.ms_office
Telecom/Cable Audit
Cycle
Transaction
Test #
Executed Test Plan
If a build-out/construction project, validate that an NPV analysis exists, appropriate approvals, and a customer signature are contained in the supporting backup details. Examine truck roll work orders to validate that each contain a signature of the customer and technician's number. Verify that the work order was processed using the billing system. Request screen print of sales management system (if different from billing system) showing customer information is current. Inquire that the customer was contacted after installation to verify services and customer satisfaction.
Test Date
Tested By
Test Type
Results
Revenue 4. Select a sample of and closed commercial Receivables work orders from billing system (and supporting details) completed during the audit period *
4.1
Examination
4.2 4.3
Examination Examination
4.4
Examination
4.5
Inquiry
148563577.xls.ms_office
Telecom/Cable Audit
Cycle Transaction Test Plan Revenue and 10 Select a sample of 6 10.1 Examine support to validate that the Receivables monthly bad debt reserve monthly bad debt calculation agrees with calculations * bad debt reserve guidelines provided by Corporate and discuss with the Controller the nature and reasonableness of any further adjustments made at the division level. 10.2 Verify through examination that the bad debt calculations agrees to what was posted in GL system. 10.3 Examine evidence that the calculation was reviewed and posted to the GL by the Controller in a timely manner.
Date Tested
Tested by
Test Type
Results
Examination
Examination
Examination
Test Plan
Attachments:
Results
148563577.xls.ms_office
Telecom/Cable Audit
Cycle Transaction Revenue and 11.Obtain a sample of Receivables monthly deferred revenue calculations from the General Accounting Manager
Test Plan 11.1 Verify through examination, evidence that the calculations were verified and posted by the General Accounting Manager (GAM). 11.2 Examine evidence that the Staff Accountant performs a monthly reconciliation between the billing system and the GL (monthly standardized A/R spreadsheet) as part of the monthly closing process. Examine evidence that the Controller reviews it for reasonableness and accuracy
Date Tested
Tested by
Test Type Results Examination
Examination
Test Plan
Attachments:
Results
148563577.xls.ms_office
