rp

rp

joined the chat

12:18

Good Afternoon r parmeswasi, welcome to TataSky Chat support.
Tata Sky
12:18

Please stay online as all our agents are busy assisting other customers, Your Estimated
wait time is - 2 Minutes andMeanwhile, kindly key in what we can help you with in
brief (1000 characters), And your queue position is - 3

rp

Hello

12:18

rp

Good Noon

12:19

rp

Please note my problem

12:19

rp

We are not getting most of the channel

12:19

Khushbu
Sawant

You are now chatting with Khushbu Sawant and your chat reference ID is
0000BaAY4SA4WVP9. How may I help you today?

12:20

Khushbu
Sawant

I regret for the inconvenience caused to you.

12:20

rp

It showning message of weather is not clear and its raining

12:20

Khushbu
Sawant

Sure, I will assist you with this regard Mr. Parmeswasi.

12:20

Khushbu
Sawant

May I know are you in front of the Television?

12:20

rp

but the weather are clear in sourring area

12:21

rp

Currently I am not in the front of the TV

12:21

rp

We register this complete to your service more than three

12:22

Khushbu
Sawant

In that case I would request you to contact us when you are in front of TV so that I
can inform you few technical steps to resolve your issue.

12:22

rp

Can you tell this problem occur last 3 weeks

12:23

rp

what is reason

12:23

Khushbu
Sawant
12:24

I regret I will unable to confirm without the exact error message.

Khushbu
Sawant

Please tell me the exact message been displayed on TV screen, or if you want we will
arrange installer visit.

12:24

rp

ok

12:24

Khushbu
Sawant

shall I go ahead and raise the complaint for the installer’s visit?

12:25

Khushbu
Sawant

*Shall I go ahead and raise the complaint for the installer’s visit?

12:25

rp
12:27

Khushbu
Sawant

send me the contact number of customer care.
Please avoid the step by step method
You can contact : 1860 208 6633,1860 120 6633 and 1860 500 6633.

12:27

Khushbu
Sawant

Shall I go ahead and raise the complaint for the installer’s visit?

12:27

rp

one min please

12:29

Khushbu
Sawant

Sure.

12:29

rp

please arrange the visit

12:30

Khushbu
Sawant

I would like to inform that as the Set Top Box is not in warranty so this will be a paid
visit.

12:30

Khushbu
Sawant

It will be charged Rs. 170/- for the service visit and if any replacement is done it will
be charged separately.

12:30

Khushbu
Sawant

Final charges will be informed by the installer.

12:30

Khushbu
Sawant

I would like to confirm your current address.

12:30

rp

see the problem from your end

12:30

Khushbu
Sawant

nursing officer mess command hospital southen command, wanowarid pune 411040.

12:31

rp
12:32

last I made with your service they said " currently we are under techanical problem".

rp

so please wait, it will resolve soon

12:32

Khushbu
Sawant

I regret to inform that there is no problem or technical issue

12:32

Khushbu
Sawant

* I regret to inform that there is no problem or technical issue

12:32

rp

I am not going to pay any of it.\

12:33

Khushbu
Sawant

I regret to inform that as your Set Top Box is not in warranty the service visit charges
are applicable.

12:33

rp

Please note the last called your center person name is Ravithi

12:33

rp
12:34

If your saying to pay in option, that mean your service purposfull putting us into the
trouble.

Khushbu
Sawant

As I mentioned there is no issue currently , if you wish I will arrange the installer visit
and service visit charges will be applicable.

12:36

rp

Please dont make us fool

12:36

Khushbu
Sawant

I would request to contact us back when you are in front of the TV.

12:36

Khushbu
Sawant

So that you will be able to follow the technical steps from your end.

12:37

rp
12:37

I am saying " We are visible some of the channel"
But we are unable to visible other

rp

this is my compliane

12:37

rp

there is not proble in the hardward

12:38

Khushbu
Sawant

I understood the same.

12:38

Khushbu
Sawant

Shall I go ahead and raise the complaint for the installer’s visit?

12:38

rp

Please check you system service once again

12:38

rp
12:39

if your sending visit I am not going to pay him.

Khushbu
Sawant

I regret to inform I will be unable to arrange installer visit if you do not pay for
installer visit.

12:41

rp
12:41

Please note I am going to file our discussion, as a proof.