SaaS Swiss Army Knife

Published on January 2017 | Categories: Documents | Downloads: 47 | Comments: 0 | Views: 297
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Peter Oh 1447 Sacramento St., #5 San Francisco, CA 94109 415.816.8953 [email protected] Employment: Product Trainer and Documentation Specialist 9/2007–9/2009 Acteva–San Francisco, CA •Manage, schedule, and conduct daily group and one-on-one trainings via phone, WebEx , and in-person of Acteva’s enterprise platform SaaS products that include online re gistration, table seating, e-mail, and physical ticketing •Create dynamic, colorful and easy-to-understand primary and ancillary training mate rials in multiple formats: online tutorials, PowerPoint presentations, user guid es, tips and tricks, Welcome Aboard e-mail (for new clients) and live action vid eo tutorials using Adobe Captivate •Implement adult learning theory principles (e.g. practical, relevant) when training and creating learning materials •Proactively and regularly coordinate with product, marketing, and support to ensure accuracy of information, consistency of branding, and the collection of custome r feedback when creating training materials •Vigilantly stay up-to-date on new features and provide suggestions to product in th e creation of new/improved functionality •Actively respond to general questions beyond the scope of product line, including H TML, image resizing, linking to websites, etc. •Scope, ensure deliverables, and time manage special custom work (PBA) projects and serve as point of contact between clients and engineering Project Manager 8/2004–4/2007 Kintera (now owned by Blackbaud)–San Diego/San Francisco, CA •Client-facing, dedicated project manager of top-tier national and international non profit accounts including International Rescue Committee and thirty Susan G. Kom en for the Cure affiliates, including the national chapter •Scope, ensure deliverables, and time manage client projects that include website de sign, data migration, fundraising, and e-mail campaigns •Train clients on use of company’s robust, enterprise platform SaaS products that includ e CRM, CMS, event registration, e-mail platform, etc. •Collaborate with clients regarding online marketing strategy, communicate best prac tices and ensure success of client projects •Conceive and create T.E.N., a monthly e-newsletter delivered to 500 event clients a nd featuring articles such as: 10 Secrets for Great Reg. Forms •Author numerous online and hard copy training documents including user guides, tips and tricks, and one-sheets Project Manager 3/2003–8/2004 Apptomix–San Diego, CA •Client-facing, dedicated project manager of e-commerce business accounts •Scope, ensure deliverables, and time manage client projects (website design) •Train clients on use of company’s robust, SaaS enterprise CMS platform •Consult with clients regarding online marketing strategy, communicate best practice s and ensure success of client projects •Write: GE Online Mexican Insurance Manual and Apptomix User Manual List of previous, unrelated positions available upon request Computer and Office Skills: •Microsoft Office, Typing (70 words/minute), Adobe Captivate, Salesforce

•HTML, Photoshop, Internet, CSS, CRM, CMS, Dreamweaver, Genesys, WebEx Education: •Wheaton College: English Literature

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