Sales Engineer/Manager
Content
ORLANDO CHAVEZ 1520 DANUBE LANE PLANO, TX 75075 CELL E-mail
214-202-6060 [email protected]
Professional Profile: Project Manager/Engineer Optical Networks Voice over IP LAN, WANS, SONET, SDH, D WDM, ROADM.30+ years of telecommunications experience. Ability to analyze, desig n, test and manage large scale optical network applications. Recent experience c ommunicating with a variety of professionals of different genders, cultures and backgrounds in order to gain their confidence to improve communication and pass on information to get the job done on time the first time resulting in maximum profits for my employer and the client. Focus and goal includes collaborating wi th support personnel, decision makers and customers to find root cause of any tr ouble issues and to document "next actions" finding a conclusion and achieving 1 00% productivity. Technical background includes end-to-end optical network knowl edge including backbone design for distribution of OC-1, OC-3, OC12, OC-48, OC-1 92, OC-768, OC-3072 optical carrier levels. Integration/Deployment of FTTN/IPDSL AM and EMS SW. Experience with: - Sales activities and Interacting with Product Development & Marketing and othe r engineering / IT teams to gather requirements. - Very high level networking knowledge (IP, HSI, IPTV, VoIP, Multicast, IGMP, DH CP, RADIUS, QoS, telnet, ftp, TL1) - Very high Knowledge in Element Management Systems, Unix and Oracle. - Develop high level and low level design product documentation. - Interact with the lab and field support teams to ensure these designs are test ed and rolled to production - Very high knowledge of voice networks and specifically of Voice over IP and th e Session Initiation Protocol (SIP). - Experience documenting specific call flows using SIP protocol. - Worked in lab to aid in troubleshooting to re-create field trouble/issues. - Knowledge of Broadsoft including the system architecture and provisioning hier archy - Subject matter expert understanding of basic telephony, TCP/IP experience, kno wledge of routers, switches, Session Border Controllers, and Firewalls. Professional Expertise: Hewlet Packard (Contract) September, 2009 - July, 2 010 Project Manager Home Office Worked on world wide global project for Bank Of American SONET back boe deployme nt Also was assigned as point of contact in USA for trouble shootin technical probl ems. Alcatel/Lucent February, 2009 - August, 2009 Genesys Telecommunications Contract: Services Delivery Manager Latin America wireless sales support Telefonica S.A. of Spain, Telefonica de Argentina, Telefonica dele Peru, Brazili an companies: Telecomunicacoes de Sao Paulo and Telesudeste Participacoes
Location: Alcatel/Lucent Plano, TX facility * IVR - Interactive ACD call centers. * Evaluated call proccessing traffic and then designed E-1 paths into IVR call c enters. * Network Engineer for accounts in USA and Latin America. Interface with sales p ersonell to develop next actions in order to collaberate with customers and tech nical support personell to bring sale to final resoulotion. Used Siebel data bas e to facilitate work for next actions and clear trouble conditiions. ATS - Advanced Technology Solutions, Inc. November, 2008 - March, 2009 TELCORDIA Contract employee Location: Home office in Plano, TX Project Manager for ERICOM (Europe). * Sr. Network Architect for Cisco - Fujitsu - Alcatel optical products. * Customer advocate for SONET, DWDM, SDH, ROADM transport/access product deploym ent In EUROPE. Wrote several test documents for testing trouble TCP/IP, LAN/WAN and IP routing protocols (RIP, OSPF, BGP), IP addressing, subnets, VLAN, LAN/WAN (MPLS/VPN, Eth ernet, GigE, OC3-OC192, Integration/Deployment of FTTN/IPDSLAM.
Fujitsu Network Communications Inc. Project Manager - System Design Engineer
Nov, 1992 - April, 2008
Location: Richardson, TX facility * Project Manager for TCP/IP, LAN/WAN and IP routing protocols (RIP, OSPF, BGP). IP addressing, subnets, VLAN, LAN/WAN (MPLS/VPN, Ethernet, GigE, OC3-OC192.) * System Design for SONET, SDH, DWDM, ROADM * System Design Engineer (Sales) * Performed testing on cable and circuit cards and assemblies in a lab productio n environment for multiple platforms and technologies, including optical transpo rt, TDM transport, and Ethernet * NOC/TAC interface - wrote customer scripts for Tier-2, TECH - IV Support agent s. * Senior Technical Training Instructor/Curriculum Development.
Ericsson Telecommunications, Inc. March, 1990 - November, 1992 Network Engineer - System Design Engineer Location: Richardson, TX. International Ericsson Complex, Manager we Frank Gonzales they called him GONZO last I heard he was in Florida. * Network Engineer - System Design Engineer for Switching AXE Digital Switch * Performed testing on cable and circuit cards and assemblies in a lab environme nt multiple switching platforms class 4 and 5 using SS-7 configurations. Bell Communications Research June, 1966 - March, 1990 Location: TELCORDIA Lisle, Illinois facility Reason for leaving : Retired in 1990 full retirement 5+ 5 program * Network Engineer for SS7 - SONET - SDH - DWDM optical network configurations. * Operation Manager for LUCENT = ERICSSON class 4 Toll and class 5 local Digital Switches. * Member of Technical Staff - US West Territory - Quest. * Operation Manager - Engineering functions for SS7 - SONET - SDH - DWDM optical network configurations. * Network Engineer Implemented - Deployed TIRKS data base system for Quest Commu
nications, Inc. Attributes: * Stability and dependability. * Loyalty and enthusiasm. * Excellent organizational skills * Ability to adapt, improvises, and overcome roadblocks. * Ability to handle change, to cherish it and use it for growth. * Honest, ethical and hard working. * Sees obstacles as challenges rather than problems. * Team player and is aware that sharing information will create productivity wit hin the group. * Self driven and able to work as a part of a diverse team that includes diverse cultures, Engineers, Project Mangers, Sales Managers, Senior Technical Agents, Network Operations Centers (NOC) (TAC. * Strong task management and leadership qualities. * Self starter capable of motivating resources to complete tasks in a positive m anner. * Exceptional ability to provide vision, sense of direction, solutions for compl ex network/technology, establishing teamwork, creating sense of urgency, new bus iness opportunities, developing end-to-end (concept to implementation) technical and business solutions. * Successfully developed end-to-end technical and business solutions and proposa ls that helped in winning new generation OPTICAL SONET/DWDM/SDH markets Certifications (Hands ON) (Performed on the job): * System Design Engineer SONET, SDH, DWDM, ROADM * Sr. Network Architect Optical Systems * Master Instructor TELCORDIA certified * Project Manger Optical Access/Transport platforms - SONET/SDH/DWDM/LEGACY * In the role of Sr. Network Architect Optical Systems - traveled to numerous cu stomer locations in the USA, Mexico, Latin America, Europe, and Puerto Rico in o rder to meet with customer to evaluate requirements. Wrote RFI, RFP, and RFQ. De signed networks. Completed overviews to senior management personnel. Coordinated and participated in training sessions geared specifically to customer design. M ade arrangements for revisions - upgrades for customer. Worked on - understanding of: * Network Equipment such as Routers, Switches, CRS Cisco Carrier Routing System. * Optical networks - Curriculum development and design of SONET, SDH, DWDM, ROAD M Course material. Taught material to Sales System Design Engineers, Product Manag ers, and TAC- NOC support agents. * WiMAX wireless digital communications system, IEEE 802.16, for wireless "metro politan area networks". WiMAX providing broadband wireless access (BWA) up to 30 miles (50 km) for fixed stations, and 3 - 10 miles (5 - 15 km) for mobile stati ons. * Experience with TCP/IP, LAN/WAN and IP routing protocols (RIP, OSPF, BGP). * IP addressing, subnets, VLAN, LAN/WAN (MPLS/VPN, Ethernet, GigE, OC3-OC19 * Experience with Cisco infrastructure, Network Design and protocols (HSRP) and Cisco catalyst switches relating to EDN/WAN/WDN's. * Understanding of ATM networks (both Cisco and Nortel) and protocol layer. * Worked in Pre-Production Staging Area (Lab) Projects. * Conducted detailed analysis comparing Client multi-layer critical core network routing/configurations with Lab critical core network elements. * Identified points of non-congruence. * Created plans to repair non-congruence. * Performed plans utilizing the Client Processes (i.e. work orders, etc.) to mak e the changes as required.
* Provided and maintained quality documentation for data system designs. * Provided communication to Lab Staff about the projects being worked on. * Served as Subject Matter Expert on all data issues concerning core data elemen ts in the lab recommended system modifications or enhancements to improve the da ta network performance and quality. * Communicated and defined new data technology trails be configured in the lab a s required Aided in the information needed to purchase/request data equipment an d new products/services related to wireless data lab setting. * Aided teams in recreating data like network latency; packet transport problems , etc Understanding of the ways network operations personnel are experimenting w ith coping structures around the problems. * Worked with Client OTN teams to make sure the Lab environment changes in the s ame way as the production environment, i.e. router configuration changes, costin g settings across the network, etc. * Acquired and managed IP addressing for wireless data network elements and IP a ddress pools for data network elements within the lab. * Provided MTCE, IAN, and HQ Planning with completed work order detail when a re medy ticket is issued for new IP assignments; re-configurations for IP's in netw ork elements or re-configuration of LAN/WAN OSP's, VLANs, DMZones. * Represented the Lab in technical discussions about Core Network Element Change s to accommodate lab projects and/or production projects. EDUCATION AND SKILLS Telecommunications Technologies/Engineering 1986 TELCORDIA College of Engineering (BSEE)
TELCORDIA
Business and Computer Science Certificate Computer Science Major in Data Communications Collin County Community College Criterion Referenced Instruction (certified) MAGER Associates, Inc. 1987 Adult Learning/Course Development Project Management Certification Program International Institute for Learning
1998
Master Instructor/Course Development TELCORDIA Flash Wave SONET, DWDM, SDH Telecommunications System Design Fujitsu Communications, Inc
1998
Project Management Certification Ericsson Telecommunications 1990 Recent use of: * Frame maker 5.5 * Knowledge of Broadsoft * IP/IPV6 and QoE. * MS Office, Visio, and CAD tools * Windows 7 * Visio 5.0 * PowerPoint 97 * Enterprise Software Solutions * ITL- Information Technology Infrastructure Library
2002
OPERATING SYSTEMS: Windows 95, Windows NT/2000, MS2007 Outlook e-mail, scheduli ng etc. MS Windows Server OS architecture and licensing model ORACLE, UNIX, SIEBEL NETWORKS: FUJITSU, LUCENT, ERICSSON, CISCO, ALCATEL, TELLABS, AVAYA PBX Contact Center network products, Alcatel 7670 ATM network elements, Network architectur e (LAN/WAN) and in-depth Layer 2 switching experience in the Layer 2 switching, Nortel Passport Layer 2 ATM network elements. APPLICATIONS:SONET, SDH, DWDM, ATM, Ethernet 10G, 100G, 1000G, Frame Relay, arch itecture, LAN/WAN, GENESYS GVP VOICE CALL CENTERS FAMILIAR WITH PROTOCOLS: APPLICATION LAYER BGP * DHCP * DNS * FTP * HTTP * IMAP * IRC *MGCP * NNTP * NTP * POP * RIP * RPC * RTP * RTSP * SDP * SIP * SMTP * SNMP * SOAP * SSH * Telnet * TLS/SSL TRANSPORT LAYER TCP * UDP * DCCP * SCTP * RSVP * ECN INTERNET LAYER IP (IPv4, IPv6) * ICMP * ICMPv6 * IGMP LINK LAYER NDP * OSPF * Tunnels (L2TP) * PPP * Media Access Control (Ethernet, M PLS, DSL, ISDN, FDDI), Device Drivers Used Remedy Central Tracking system. * Notifies the customer via e-mail when a new trouble ticket is created, and whe n that ticket is placed in various states such as "Work in Progress, Pending, Re solved, and Closed." * Enables distributed support staff to quickly escalate problems to central comp uting staff where appropriate, while maintaining continuous feedback to the cust omer. * Provided follow-up and escalation actions for problems that are not being reso lved in a timely manner. * Empowered the customer to decide whether or not the problem was resolved, and if not, allows them to easily reopen the ticket which automatically notifies the support staff of that fact. * Stores solutions to problems in a database that can be searched directly from the trouble ticket screen, and will ultimately be available to all customers as well. * Enables customers to enter their own trouble tickets into interactive web form s that are forwarded directly to their primary computer support staff (either th e distributed area or the central helpdesk). * Ability to write "next steps" when a ticket is placed in various states such a s "Work in Progress, Pending, Resolved, and Closed." Used in design of customers optical network - Cisco Carrier Routing System Model Slot Capacity Aggregate Switching Capacity Dimensions (H x W x D) Cisco CRS-1 4-Slot Single-Shelf System 4 slots 320 Gbps 30 x 18.55 x 30.28 in. (76.2 x 47.12 x 76.91 cm) with front cover Cisco CRS-1 8-Slot Single-Shelf System 8 slots 640 Gbps 38.5 x 17.5 x 36.6 in. (99.06 x 44.45 x 93.0 cm) Cisco CRS-1 16-Slot Single-Shelf System 16 slots 1.2 Tbps 84 x 23.6 x 36 in. (213.36 x 59.94 x 91.44 cm) Cisco CRS-1 Multi-shelf System 1152 slots 92 Tbps Cisco CRS-3 4-Slot Single-Shelf System 4 slots 1.12 Tbps 30 x 18.55 x 30.28 in. (76.2 x 47.12 x 76.91 cm) with front cover
Cisco CRS-3 8-Slot Single-Shelf System 8 slots 2.24 Tbps 38.5 x 17.5 x 36.6 in. (99.06 x 44.45 x 93.0 cm) Cisco CRS-3 16-Slot Single-Shelf System 16 slots 4.48 Tbps 84 x 23.6 x 36 in. (213.36 x 59.94 x 91.44 cm) Cisco CRS-3 Multi-shelf System 1152 slots 322 Tbps -
Very familiar with - have written curriculum, designed networks, taught several courses using the following optical technology. SONET/SDH data rates SONET Optical Carrier Level SONET Frame Format SDH level and Frame Format Payloa d bandwidth (kbps) Line Rate (kbps) OC-1 STS-1 STM-0 50,112 51,840 OC-3 STS-3 STM-1 150,336 155,520 OC-12 STS-12 STM-4 601,344 622,080 OC-24 STS-24 - 1,202,688 1,244,160 OC-48 STS-48 STM-16 2,405,376 2,488,320 OC-192 STS-192 STM-64 9,621,504 9,953,280 OC-768 STS-768 STM-256 38,486,016 39,813,120 OC-3072 STS-3072 STM-1024 153,944,064 159,252,
To understand how the speed (in Mbps) is accomplished, you must understand the f rame structure of SONET. Each frame contains a number of control bits plus the p ayload. For example, STS-1 supports 8000 frames per second. Each frame is broken into 6480 bits (810 bytes). SONET BACKBONES Channel Channel Speed (Mbps) VT-1.5 1.7 OC-1 STS-1 51.84 (28 DS1s or 1 DS3) OC-3 STS-3 155.52 (3 STS-1s) OC-3c STS-3c 155.52 (concatenated) OC-12 STS-12 622.08 (12 STS-1, 4 STS-3) OC-12c STS-12c 622.08 (12 STS-1, 4 STS-3c) OC-48 STS-48 2488.32 (48 STS-1, 16 STS-3) OC-192 STS-192 9953.28 (192 STS-1, 64 STS-3) OC-768 STS-768 39813,12 (768 STS-1, 256 STS-3) OC = Optical Carrier STS = Synchronous Transport Signal SONET self-healing rings. Generic names: UPSR, BLSR, TERMINAL * Bidirectional SHR with 4 fibers (B-SHR/4). * Bidirectional SHR with 2 fibers (B-SHR/2). * Unidirectional SHR (U-SHR) Senior Technical Instructor / Curriculum Developcr for SONET Access/Transports
214-202-6060 [email protected]
Professional Profile: Project Manager/Engineer Optical Networks Voice over IP LAN, WANS, SONET, SDH, D WDM, ROADM.30+ years of telecommunications experience. Ability to analyze, desig n, test and manage large scale optical network applications. Recent experience c ommunicating with a variety of professionals of different genders, cultures and backgrounds in order to gain their confidence to improve communication and pass on information to get the job done on time the first time resulting in maximum profits for my employer and the client. Focus and goal includes collaborating wi th support personnel, decision makers and customers to find root cause of any tr ouble issues and to document "next actions" finding a conclusion and achieving 1 00% productivity. Technical background includes end-to-end optical network knowl edge including backbone design for distribution of OC-1, OC-3, OC12, OC-48, OC-1 92, OC-768, OC-3072 optical carrier levels. Integration/Deployment of FTTN/IPDSL AM and EMS SW. Experience with: - Sales activities and Interacting with Product Development & Marketing and othe r engineering / IT teams to gather requirements. - Very high level networking knowledge (IP, HSI, IPTV, VoIP, Multicast, IGMP, DH CP, RADIUS, QoS, telnet, ftp, TL1) - Very high Knowledge in Element Management Systems, Unix and Oracle. - Develop high level and low level design product documentation. - Interact with the lab and field support teams to ensure these designs are test ed and rolled to production - Very high knowledge of voice networks and specifically of Voice over IP and th e Session Initiation Protocol (SIP). - Experience documenting specific call flows using SIP protocol. - Worked in lab to aid in troubleshooting to re-create field trouble/issues. - Knowledge of Broadsoft including the system architecture and provisioning hier archy - Subject matter expert understanding of basic telephony, TCP/IP experience, kno wledge of routers, switches, Session Border Controllers, and Firewalls. Professional Expertise: Hewlet Packard (Contract) September, 2009 - July, 2 010 Project Manager Home Office Worked on world wide global project for Bank Of American SONET back boe deployme nt Also was assigned as point of contact in USA for trouble shootin technical probl ems. Alcatel/Lucent February, 2009 - August, 2009 Genesys Telecommunications Contract: Services Delivery Manager Latin America wireless sales support Telefonica S.A. of Spain, Telefonica de Argentina, Telefonica dele Peru, Brazili an companies: Telecomunicacoes de Sao Paulo and Telesudeste Participacoes
Location: Alcatel/Lucent Plano, TX facility * IVR - Interactive ACD call centers. * Evaluated call proccessing traffic and then designed E-1 paths into IVR call c enters. * Network Engineer for accounts in USA and Latin America. Interface with sales p ersonell to develop next actions in order to collaberate with customers and tech nical support personell to bring sale to final resoulotion. Used Siebel data bas e to facilitate work for next actions and clear trouble conditiions. ATS - Advanced Technology Solutions, Inc. November, 2008 - March, 2009 TELCORDIA Contract employee Location: Home office in Plano, TX Project Manager for ERICOM (Europe). * Sr. Network Architect for Cisco - Fujitsu - Alcatel optical products. * Customer advocate for SONET, DWDM, SDH, ROADM transport/access product deploym ent In EUROPE. Wrote several test documents for testing trouble TCP/IP, LAN/WAN and IP routing protocols (RIP, OSPF, BGP), IP addressing, subnets, VLAN, LAN/WAN (MPLS/VPN, Eth ernet, GigE, OC3-OC192, Integration/Deployment of FTTN/IPDSLAM.
Fujitsu Network Communications Inc. Project Manager - System Design Engineer
Nov, 1992 - April, 2008
Location: Richardson, TX facility * Project Manager for TCP/IP, LAN/WAN and IP routing protocols (RIP, OSPF, BGP). IP addressing, subnets, VLAN, LAN/WAN (MPLS/VPN, Ethernet, GigE, OC3-OC192.) * System Design for SONET, SDH, DWDM, ROADM * System Design Engineer (Sales) * Performed testing on cable and circuit cards and assemblies in a lab productio n environment for multiple platforms and technologies, including optical transpo rt, TDM transport, and Ethernet * NOC/TAC interface - wrote customer scripts for Tier-2, TECH - IV Support agent s. * Senior Technical Training Instructor/Curriculum Development.
Ericsson Telecommunications, Inc. March, 1990 - November, 1992 Network Engineer - System Design Engineer Location: Richardson, TX. International Ericsson Complex, Manager we Frank Gonzales they called him GONZO last I heard he was in Florida. * Network Engineer - System Design Engineer for Switching AXE Digital Switch * Performed testing on cable and circuit cards and assemblies in a lab environme nt multiple switching platforms class 4 and 5 using SS-7 configurations. Bell Communications Research June, 1966 - March, 1990 Location: TELCORDIA Lisle, Illinois facility Reason for leaving : Retired in 1990 full retirement 5+ 5 program * Network Engineer for SS7 - SONET - SDH - DWDM optical network configurations. * Operation Manager for LUCENT = ERICSSON class 4 Toll and class 5 local Digital Switches. * Member of Technical Staff - US West Territory - Quest. * Operation Manager - Engineering functions for SS7 - SONET - SDH - DWDM optical network configurations. * Network Engineer Implemented - Deployed TIRKS data base system for Quest Commu
nications, Inc. Attributes: * Stability and dependability. * Loyalty and enthusiasm. * Excellent organizational skills * Ability to adapt, improvises, and overcome roadblocks. * Ability to handle change, to cherish it and use it for growth. * Honest, ethical and hard working. * Sees obstacles as challenges rather than problems. * Team player and is aware that sharing information will create productivity wit hin the group. * Self driven and able to work as a part of a diverse team that includes diverse cultures, Engineers, Project Mangers, Sales Managers, Senior Technical Agents, Network Operations Centers (NOC) (TAC. * Strong task management and leadership qualities. * Self starter capable of motivating resources to complete tasks in a positive m anner. * Exceptional ability to provide vision, sense of direction, solutions for compl ex network/technology, establishing teamwork, creating sense of urgency, new bus iness opportunities, developing end-to-end (concept to implementation) technical and business solutions. * Successfully developed end-to-end technical and business solutions and proposa ls that helped in winning new generation OPTICAL SONET/DWDM/SDH markets Certifications (Hands ON) (Performed on the job): * System Design Engineer SONET, SDH, DWDM, ROADM * Sr. Network Architect Optical Systems * Master Instructor TELCORDIA certified * Project Manger Optical Access/Transport platforms - SONET/SDH/DWDM/LEGACY * In the role of Sr. Network Architect Optical Systems - traveled to numerous cu stomer locations in the USA, Mexico, Latin America, Europe, and Puerto Rico in o rder to meet with customer to evaluate requirements. Wrote RFI, RFP, and RFQ. De signed networks. Completed overviews to senior management personnel. Coordinated and participated in training sessions geared specifically to customer design. M ade arrangements for revisions - upgrades for customer. Worked on - understanding of: * Network Equipment such as Routers, Switches, CRS Cisco Carrier Routing System. * Optical networks - Curriculum development and design of SONET, SDH, DWDM, ROAD M Course material. Taught material to Sales System Design Engineers, Product Manag ers, and TAC- NOC support agents. * WiMAX wireless digital communications system, IEEE 802.16, for wireless "metro politan area networks". WiMAX providing broadband wireless access (BWA) up to 30 miles (50 km) for fixed stations, and 3 - 10 miles (5 - 15 km) for mobile stati ons. * Experience with TCP/IP, LAN/WAN and IP routing protocols (RIP, OSPF, BGP). * IP addressing, subnets, VLAN, LAN/WAN (MPLS/VPN, Ethernet, GigE, OC3-OC19 * Experience with Cisco infrastructure, Network Design and protocols (HSRP) and Cisco catalyst switches relating to EDN/WAN/WDN's. * Understanding of ATM networks (both Cisco and Nortel) and protocol layer. * Worked in Pre-Production Staging Area (Lab) Projects. * Conducted detailed analysis comparing Client multi-layer critical core network routing/configurations with Lab critical core network elements. * Identified points of non-congruence. * Created plans to repair non-congruence. * Performed plans utilizing the Client Processes (i.e. work orders, etc.) to mak e the changes as required.
* Provided and maintained quality documentation for data system designs. * Provided communication to Lab Staff about the projects being worked on. * Served as Subject Matter Expert on all data issues concerning core data elemen ts in the lab recommended system modifications or enhancements to improve the da ta network performance and quality. * Communicated and defined new data technology trails be configured in the lab a s required Aided in the information needed to purchase/request data equipment an d new products/services related to wireless data lab setting. * Aided teams in recreating data like network latency; packet transport problems , etc Understanding of the ways network operations personnel are experimenting w ith coping structures around the problems. * Worked with Client OTN teams to make sure the Lab environment changes in the s ame way as the production environment, i.e. router configuration changes, costin g settings across the network, etc. * Acquired and managed IP addressing for wireless data network elements and IP a ddress pools for data network elements within the lab. * Provided MTCE, IAN, and HQ Planning with completed work order detail when a re medy ticket is issued for new IP assignments; re-configurations for IP's in netw ork elements or re-configuration of LAN/WAN OSP's, VLANs, DMZones. * Represented the Lab in technical discussions about Core Network Element Change s to accommodate lab projects and/or production projects. EDUCATION AND SKILLS Telecommunications Technologies/Engineering 1986 TELCORDIA College of Engineering (BSEE)
TELCORDIA
Business and Computer Science Certificate Computer Science Major in Data Communications Collin County Community College Criterion Referenced Instruction (certified) MAGER Associates, Inc. 1987 Adult Learning/Course Development Project Management Certification Program International Institute for Learning
1998
Master Instructor/Course Development TELCORDIA Flash Wave SONET, DWDM, SDH Telecommunications System Design Fujitsu Communications, Inc
1998
Project Management Certification Ericsson Telecommunications 1990 Recent use of: * Frame maker 5.5 * Knowledge of Broadsoft * IP/IPV6 and QoE. * MS Office, Visio, and CAD tools * Windows 7 * Visio 5.0 * PowerPoint 97 * Enterprise Software Solutions * ITL- Information Technology Infrastructure Library
2002
OPERATING SYSTEMS: Windows 95, Windows NT/2000, MS2007 Outlook e-mail, scheduli ng etc. MS Windows Server OS architecture and licensing model ORACLE, UNIX, SIEBEL NETWORKS: FUJITSU, LUCENT, ERICSSON, CISCO, ALCATEL, TELLABS, AVAYA PBX Contact Center network products, Alcatel 7670 ATM network elements, Network architectur e (LAN/WAN) and in-depth Layer 2 switching experience in the Layer 2 switching, Nortel Passport Layer 2 ATM network elements. APPLICATIONS:SONET, SDH, DWDM, ATM, Ethernet 10G, 100G, 1000G, Frame Relay, arch itecture, LAN/WAN, GENESYS GVP VOICE CALL CENTERS FAMILIAR WITH PROTOCOLS: APPLICATION LAYER BGP * DHCP * DNS * FTP * HTTP * IMAP * IRC *MGCP * NNTP * NTP * POP * RIP * RPC * RTP * RTSP * SDP * SIP * SMTP * SNMP * SOAP * SSH * Telnet * TLS/SSL TRANSPORT LAYER TCP * UDP * DCCP * SCTP * RSVP * ECN INTERNET LAYER IP (IPv4, IPv6) * ICMP * ICMPv6 * IGMP LINK LAYER NDP * OSPF * Tunnels (L2TP) * PPP * Media Access Control (Ethernet, M PLS, DSL, ISDN, FDDI), Device Drivers Used Remedy Central Tracking system. * Notifies the customer via e-mail when a new trouble ticket is created, and whe n that ticket is placed in various states such as "Work in Progress, Pending, Re solved, and Closed." * Enables distributed support staff to quickly escalate problems to central comp uting staff where appropriate, while maintaining continuous feedback to the cust omer. * Provided follow-up and escalation actions for problems that are not being reso lved in a timely manner. * Empowered the customer to decide whether or not the problem was resolved, and if not, allows them to easily reopen the ticket which automatically notifies the support staff of that fact. * Stores solutions to problems in a database that can be searched directly from the trouble ticket screen, and will ultimately be available to all customers as well. * Enables customers to enter their own trouble tickets into interactive web form s that are forwarded directly to their primary computer support staff (either th e distributed area or the central helpdesk). * Ability to write "next steps" when a ticket is placed in various states such a s "Work in Progress, Pending, Resolved, and Closed." Used in design of customers optical network - Cisco Carrier Routing System Model Slot Capacity Aggregate Switching Capacity Dimensions (H x W x D) Cisco CRS-1 4-Slot Single-Shelf System 4 slots 320 Gbps 30 x 18.55 x 30.28 in. (76.2 x 47.12 x 76.91 cm) with front cover Cisco CRS-1 8-Slot Single-Shelf System 8 slots 640 Gbps 38.5 x 17.5 x 36.6 in. (99.06 x 44.45 x 93.0 cm) Cisco CRS-1 16-Slot Single-Shelf System 16 slots 1.2 Tbps 84 x 23.6 x 36 in. (213.36 x 59.94 x 91.44 cm) Cisco CRS-1 Multi-shelf System 1152 slots 92 Tbps Cisco CRS-3 4-Slot Single-Shelf System 4 slots 1.12 Tbps 30 x 18.55 x 30.28 in. (76.2 x 47.12 x 76.91 cm) with front cover
Cisco CRS-3 8-Slot Single-Shelf System 8 slots 2.24 Tbps 38.5 x 17.5 x 36.6 in. (99.06 x 44.45 x 93.0 cm) Cisco CRS-3 16-Slot Single-Shelf System 16 slots 4.48 Tbps 84 x 23.6 x 36 in. (213.36 x 59.94 x 91.44 cm) Cisco CRS-3 Multi-shelf System 1152 slots 322 Tbps -
Very familiar with - have written curriculum, designed networks, taught several courses using the following optical technology. SONET/SDH data rates SONET Optical Carrier Level SONET Frame Format SDH level and Frame Format Payloa d bandwidth (kbps) Line Rate (kbps) OC-1 STS-1 STM-0 50,112 51,840 OC-3 STS-3 STM-1 150,336 155,520 OC-12 STS-12 STM-4 601,344 622,080 OC-24 STS-24 - 1,202,688 1,244,160 OC-48 STS-48 STM-16 2,405,376 2,488,320 OC-192 STS-192 STM-64 9,621,504 9,953,280 OC-768 STS-768 STM-256 38,486,016 39,813,120 OC-3072 STS-3072 STM-1024 153,944,064 159,252,
To understand how the speed (in Mbps) is accomplished, you must understand the f rame structure of SONET. Each frame contains a number of control bits plus the p ayload. For example, STS-1 supports 8000 frames per second. Each frame is broken into 6480 bits (810 bytes). SONET BACKBONES Channel Channel Speed (Mbps) VT-1.5 1.7 OC-1 STS-1 51.84 (28 DS1s or 1 DS3) OC-3 STS-3 155.52 (3 STS-1s) OC-3c STS-3c 155.52 (concatenated) OC-12 STS-12 622.08 (12 STS-1, 4 STS-3) OC-12c STS-12c 622.08 (12 STS-1, 4 STS-3c) OC-48 STS-48 2488.32 (48 STS-1, 16 STS-3) OC-192 STS-192 9953.28 (192 STS-1, 64 STS-3) OC-768 STS-768 39813,12 (768 STS-1, 256 STS-3) OC = Optical Carrier STS = Synchronous Transport Signal SONET self-healing rings. Generic names: UPSR, BLSR, TERMINAL * Bidirectional SHR with 4 fibers (B-SHR/4). * Bidirectional SHR with 2 fibers (B-SHR/2). * Unidirectional SHR (U-SHR) Senior Technical Instructor / Curriculum Developcr for SONET Access/Transports
