SAP CRM Online Training

SAP CRM Online Training
CRM 4.0 Industry Solutions
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Overview of my SAP CRM 4.0 Features and Functionalities Demonstration of CRM 4.0 Features and Industry Solutions Demonstration of CRM 4.0 with different Industry Verticals

CRM 4.0 Architecture
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Technical View Business View Component Landscape Development Landscape System Landscape

Start Up
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Adapters Plug-ins Master data & Transactional data IMG - importance & necessity EASY ACCESS - importance & necessity

Business Partner
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What is a Business Partner (BP) Roles Groups Relationships BP Classifications Comparison of Classification with R/3 Account Groups BP Enhancements CRM groupings Assignment of groupings and number ranges Mapping of CRM classification with R/3 account groupsB BP field groupings BP address types BP address formats

Tools for BP Management
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Business Data Tool Set (BDT) Visual Configuration Tool (VCT)

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Easy Enhancement Workbench (EEWB) Secrets in the successful fulfillment of Customer Business Partner requirements Tips for a Successful Blueprinting of Customer Business Processes involving the BP

Organizational Management
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Basics of CRM Organizational Management Differences between CRM & R/3 Organizational Management Configuration of Organizational Management Determination of Org. elements based on client's Business process Automatic downloads of Organizational elements from R/3 Workflow setup for automated Organizational determination

Product Master
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Concept of Hierarchies and Categories Product Sets Product Attributes Product Relationships Product Structures Product Org. Determination Mapping of CRM Products to R/3 Products

Solution Composer and Solution Manager
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What is a Solution Composer? Benefits of Solution Composer Building a Solution Composer based on Client's Project Requirements What is a Solution Manager? Benefits of using Solution Manager Using Solution Manager for a successful project implementation

Web Application Server
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Highlights of WAS 6.30 How to Manage Functional Upgrades

CRM Middleware
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Overview of CRM Middleware Configuration of CRM Middleware Admin Console (SMOEAC) Middleware Portal (SMWP) Error Handling in CRM Middleware Download and upload of Master and Transaction data

Internet Pricing Configurator
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Installation and configuration of IPC server Configuration of connections between IPC and CRM server Sales Pricing Engine Sales Configuration Engin

Transactions Design Concepts
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One Order Management SERM (Structure Entity Relationship Modeling) Concept

Lead Management
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What is Lead Management? Configure Lead Management Configure Lead Survey Install and Configure CAT server Web Interface for Lead Management

Marketing Management
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Configuration of Marketing Management BP Target Groups HTML template configuration Mass Email Campaigning

Activity Management
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Configuration of Activity Management types Activity Categories Dates Management Catalogs and Codes Appointments and Priorities Activity Monitor

Opportunity Management
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Features of Opportunity Management Configuration of Opportunity Management Concepts of Pipeline Analysis The Standard BW Business Content for Pipeline analysis Discussion on SEM

Installed Base

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Working with Installed Base Customizing the Installed Base based on Organizational Model

Transactions
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Configuration of Transaction types for Sales and Service Configuration of Item Categories

Manage Transaction Usability
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Screen Sequence Control Transaction Variant Business Server Pages (BSP's) Easy Enhancement Workbench (EEWB) Business Add Ins (BAD!)

Mobile Sales and Mobile Service
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Overview of Mobile Sales and Service Demo of Mobile Sales and Mobile Service

CRM Billing
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Concepts of CRM Billing E-sales and E-service in different verticals In depth coverage of Sales and Service Scenarios in mySAP

Best Practices of SAP CRM
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How to Use Best Practices for rapid Implementation of SAP CRM suite of Enterprise CRM applications SAP ALL In One Building Blocks Concepts