9RI""#N #3%$(%"I'N R #SP'NS#S #SP'NS#S 3#RB%$ #3%$(%"I'N R#C'++#ND%"I'NS F'R II+PR'3#+#N"
7
APPENDIX A – GL GLOSSARY
AP APPE PEND NDIX IX B – RECO RECORD RD OF TEST TEST PLAN PLANNIN NING G MEE MEETI TING NG!S !S""
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)
<Client> – Document Name
&
P'r"o 'r"os se o off tt(i (is sD Do o)' )'* *en entt ";e urose o= t;is test ocument is to =acilitate test lannin?, test e@ecution, test revieA, an corrective action to lans eveloe =or <Client> locations-! ";is ocument can e consiere a aseline t;rou?;out t;e ;ases o= t;e e@ercisin? rocess, ineenent o= t;e tye o= e@ercisin? ein? er=orme!
+
Do)' Do)'*e *ent nt C C(a (an, n,e eC Con ontr tro o H His isto tory ry ";is ocument Aill e uate as necessary t;rou?;out t;e course o= re*test lannin?, test e@ecution, an ost*test revieA! #nter t;e version, issue, ate issue an escrition o= t;e ocument! ";e version numer le=t*most i?it- inicates t;e ;ase o= t;e test reort ocument 1EPre*"est )E"est, EPost*"est, .EFinal*Reort-! ";e issue numer ri?;t*most i?it- Aill e incremente y one A;ole A;o le i?it i= t;ere is a nee to re*issue t;is ocument ue to a maor c;an?e or uate Ait;in a ;ase! Version and Iss'e
0
Date Iss'ed -MM.DD.YYYY/
P(ase and Version Des)ri"tion
1*1
Pre*test version o= t;is ocument, =or use urin? re*test lannin? meetin?s-
)*1
"est version o= t;is ocument, =or use urin? e@ercisin?
*1
Post*test version o= t;is ocument, =or use at t;e ost*test revieA meetin?s-
.*1
Final version o= t;is ocument, Ait; a comlete corrective action lan
Pre1Test
02 02& &
Test Pan Panni nin, n, Ba)3, Ba)3,ro' ro'nd nd ";is test is in suort o= t;e <Client> <Plan name> test ro?ram =or )::8!
02 02+ +
Pre1T Pre1Te est Pa Pann nnin in, , Meeti Meetin, n,-s -s// Pre*test lannin? meetin?s- must e sc;eule su==iciently in avance o= t;e esire e@ercisin? ate =or t;e seci=ic BC lans- o= interest! Confidentia ! Pro"erty of #Cient$ All Rights Reserved, Reserved, 2009, TechT TechTarget arget
<Client> – Document Name
";e usiness continuity ro=essional Ait; overall resonsiility =or t;e content o= t;e ?iven lan s;oul c;air c;a ir t;e re*test lannin? meetin?s-! Select lanners e!?!, t;e "est "est Plannin? "eam- an any ot;er arties eeme necessary =or t;e construction o= t;e esire tye an scoe o= BCP test s;oul atten re*test lannin? meetin?s! ";e meetin?s- may e conucte =ace*to*=ace, y telecon=erence, or y ot;er electronic means e!?!, e*mail, net meetin?-!
4
Test
42 42& & 4#1#1
S)o"e of Test S$%&'()&' D*+& *,' T.& 0 T&+ T&+ Start Date.Ti*e
4#1#2
%inis( Date . Ti*e
T& 0 T&+ Hi,(i,(t Bo5 Indi)atin, Test Bein, Cond')ted
Control t;e irection o= t;e messa?es NarroA t;e scoe o= t;e test lan Kee t;e test an articiants on tracG %re use to evaluate t;e test 6el to ienti=y =olloA*u nees, imrovements an to*o lists
T&+ T& + B*$ B* $ P8&.& #Huiment, roceures, stanar oeratin? roceures or conitions neee to conuct t;e test ut e@ist only =or t;e urose o= t;e test nee to e e=ine ;ere! #@amles0 ";e Aeat;er is ;ot an ;umi an temeratures Aill e@cee 1:: e?rees! • C;an?e t;e ate, t;e time, an ut eole on vacation an maGe t;em not • availale! • ";e only vali ;one numers are t;ose liste in t;e communications irectory!
No2
Test Basi) Pre*ises
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2
<Client> – Document Name
. 4#2#2
T&+ E:&$(+, A(.+, T&+ Desi?n criteria t;at =urt;er e=ine t;e scoe o= t;e test y lacin? assume limits on t;e articiants are escrie ;ere! ";ese ansAers aress Huestions t;at o=ten ;ol ; ol u t;e test! #@amles0 • ";e city Aill e isolate =or ). ;ours! • ";e tele;one systems are oeratin? normally! %ll emloyees A;o are suose to come to AorG s;oA u! •
No2
Ass'*"tions
1 ) . T&+ S$&,*8
4#2#3
";e event or incient scenario =or t;is test can e as simle as a asic tec;nolo?y isrution or as comle@ as a simulate, maor crisis event! ";is section reares articiants =or t;e test • • ";is is t;e overvieA o= t;e event, t;e e?innin? o= t;e rocess • Descrie t;e environment at t;e time o= t;e test Provie necessary acG?roun in=ormation • $aunc; t;e event – is it realistic • Discovery – ;oA o you =in out • Details0 time, location, e@tent o= ama?e • • SeHuence o= events • Initial ama?e reort, i= ossile 9eat;er 9e at;er conitions • • • • • •
9;ere are Ae in t;e timeline o= resonse an recovery 9;o is missin? 9;o is t;ere %re t;ere inuries Fatalities 9;at communication ;as taGen lace $eave not;in? to assume – t;is ust creates c;aos Ait; t;e articiants
#@amle0 % maor eart;HuaGe strucG at 8am! ";e eicenter ;as not yet een etermine! #lectrical oAer an ;ones ;ones are out! our our emer?ency ?enerator i not turn on! ";e s;aGin? Aas severe, causin? ?lass ? lass reaGa?e an =urniture to tole! ou ou ;ear moans an screams o= =elloA emloyees! ou ou o not GnoA t;e status o= your uilin? or t;e city! city!
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<Client> – Document Name
Panned Date 9 Ti*e
Se,
A)t'a Date 9 Ti*e
Messa,e Content
Deivery Met(od
Deivered By
% B C D # F & 6 I J K $ + N ' P R S " ( 3 9 / L
42 420 0
In Inst str') r')ti tion ons s to to Parti Parti)i )i"a "ant nts s
Descrie ;ere A;at you e@ect o= t;e test articiants! #@lain ecisions an actions to simulators as i= t;ey Aere t;e real eole! Simulators are reality e!?!, Ima?ine i= you AillM-! #@lain t;at t;e test is not a =ault*=inin? activity! #@lain time outs – an ;oA t;at Aoul AorG! %lso iscuss t;e t;e =act t;at t;ere Aill e mistaGes! Be sure to note t;at t;e more mistaGes, t;e etter, as learnin? comes =rom maGin? mistaGes! #@amle0 ";is is a trainin? test esi?ne to assess e@istin? lans an roceures as a • tool to mana?e a cororate ;eaHuarters resonse! It is unerstoo t;at lans are alAays evolvin? an are not er=ect! uestions re?arin? t;e test s;oul e irecte to t;e test =acilitator! =acilitator! ";e test esi?n team ;as esi?ne t;e situations to e as realistic as ossile! • I= Ae ;ave misse t;e marG, AorG t;rou?; t;e rolem to t;e est o= your aility!! ";e value is in t;e rocess, t;e ialo?ue, an t;e e@erience! aility Confidentia ! Pro"erty of #Cient$ All Rights Reserved, Reserved, 2009, TechT TechTarget arget
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<Client> – Document Name
• •
424 424
%ctions an ecisions s;oul e consistent Ait; your e@istin? lans! Stay in t;e role t;e entire time! Dont ?et into t;e =utureO stay in t;e moment!
Co** Co**'n 'ni) i)at atio ions ns Dire Dire)t )tor ory y ";e irectory s;oul e ulis;e searately, an inclue ;ere! It s;oul contain c ontain t;e ;one numers, =a@ numers, anor a nor email aresses o= t;ose Ait; A;om t;e articiants are liGely to ;ave to call! ";ese numers, o= course, Aill e =or ;ones in t;e Simulation Room! ";is closes t;e communication loo! Dont =or?et to assi?n t;e JacG an Jill o= all traes! ";e irectory is t;e last iece to e one rior to t;e test! Na*e
Consieration – iscussion, consultation Confidentia ! Pro"erty of #Cient$ All Rights Reserved, Reserved, 2009, TechT TechTarget arget
7
<Client> – Document Name
• •
4#5#2
De=erral – lace on a riority list Decision – eloy or eny resources
M&*9& $.,&,+ &:*.)& • "ime – A;at time is it to e elivere Ait;in t;e test • 9;o – A;o is t;e source o= o = t;e messa?e • • • •
+oe – ;oA Aas t;e messa?e transmitte "o 9;om 9;om – A;o is t;e reciient 9;at – is t;e content o= t;e messa?e %ctin? tis – ;el=ul to note e@ecte actionreaction an actin? tis
4#5#3
M&*9& (8$& Pre*scrite messa?es rovie t;e story line o= t;e testO t;ey also • eliver or announce imortant in=ormation • Incient resonse team memers Simulators in an e==ort to stress a articular issue •
4#5#4
M&*9& '&)&8 • • • • • • • •
P;one "Ao*Aay raio Fa@ #mail Raio roacast 3ieo Runner %ctor layin? a role
4#5#5
M&*9& &:*.)& • ";is is t;e security ?uar at t;e main esG! ";ere is a stron? smell o= ?as in t;e loy! 9;at s;oul I o ";is is t;e =loor Aaren on t;e )) n =loor! #mloyees are asGin? i= • t;ey s;oul ?o ;ome or stay! stay! Is t;ere any =oo or Aater ;ere at AorG i= Ae ;ave to sen t;e ni?;t
4#5#6
M&*9& +8*$<,9 • Kee messa?es an relate test in=ormation on a sreas;eet so t;at you can sort t;em y location, ate, time, or tye o= event 6ave .*2 Gey messa?es t;at seaG irectly to t;e oectives t;at you • Aill ;ave asse y t;e evaluators an simulation room =or resolution I= messa?es are not aeHuately or roerly resolve, Gee t;e messa?e • alive Note Gey messa?es on t;e sreas;eet y usin? ol =ont! •
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8
<Client> – Document Name
:
Parti)i"ants
:2& :2&
Test fa) fa)iiita itato torr ";e test =acilitator must e =amiliar Ait; t;e BC lan ein? teste, ieally ineenent o= ot; t;e BC lan eveloers an stanin? team memers! ";e =acilitator coorinates t;e tests e@ecution e@ecution scenario an rovies sontaneous inut to t;e test! ";is ;els lan e@ecution e@ecution t;rou?;out t;e test scoe! " ";e ;e =acilitator is in in c;ar?e o= all test elements, rovies oversi?;t to t;e rocess, an is t;e =inal ariter! Test %a)iitator Na*e
5#1#1
:2+ :2+
O, T&+ D* RevieA all t;e maor oints – timelines, Gey messa?es, contact in=ormation at • all =acilities 6ave an assistant i= ossile • • Cell, a?er an lanline numers s;oul e availale to reac; you • Facilitators s;oul not ?et into active rolem solvin?O t;eir o is to ele?ate an encoura?e t;e articiants
Test Assi ssist stan antt % test assistant suorts t;e =acilitator, esecially urin? lar?e an comle@ tests! Test Assistant Na*e
5#2#1
O, T&+ D* • Name cars nee to e istriute to t;ose A;o cannot articiate until later • Raio announcements an ot;er auiovieo meia- nee to e lanne an recore in avance an cue =or layacG 6ave lunc; availale at 110: am an rou?;t into t;e room e=ore 110.2 • C;ecG in Ait; t;e =acilitator =reHuently • • Play any meia as reHuire in t;e test lan, e!?!, vieo, raio roacast! • 6an out t;e articiant evaluations %ssist Ait; t;e erie=in? •
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1:
<Client> – Document Name
:20 :20
Test Desi Desi,n ,n Tea* ";e =olloAin? iniviuals are involve in esi?nin? an lannin? t;e test0 Desi,n Tea* Me*7ers
:2 :24 4
Si*' Si*'a ati tion on Tea* Me*7 Me*7ers ers Desi?n team memers maGe ?reat simulation team memers! In*et; GnoAle?e o= t;e or?aniQation an eartments ein? teste is a Gey reHuirement! S"+s s;oul ;ave a ositive ?oo attitue an ?oo actin? sGills! ";ey nee to e ale to rouce creile scenarios an yet stay on course Ait; t;e test lan! +ost o= all t;ey nee to e team layers! Si*'ation Tea* Me*7ers
5#4#1
S.()*+, T&*. G('&),& • KnoA t;e test lan an t;e messa?es KnoA A;ere t;e test is ?oin? • KnoA your resources • KnoA your messa?es • • • • • • • •
• • • • •
FolloA instructions =rom t;e simulation coorinator Provie realistic time =rames to callers (se sontaneous yet realistic messa?es Deliver messa?es at t;e state time React convincin?ly to t;e messa?e reciients comments #nsure t;at Gey messa?es are Get active until t;ey ;ave een aresse ";e simulation coorinator monitors messa?es an Gees t;e simulation team on tracG Reson to articiants a rticiants reHuests an actions Reeat in=ormation i= asGe Stay on tracG Ait; t;e scrit an oectives Kee t;e simulation room scrie in=orme on imromtu stories Reort issues to t;e simulation room coorinator Confidentia ! Pro"erty of #Cient$ All Rights Reserved, Reserved, 2009, TechT TechTarget arget
11
<Client> – Document Name
• •
• • •
I= a ;one is use, ansAer it Ait;, +ay I ;el you Kee t;e test lan an messa?es in a iner, an ;i?;li?;t your assi?ne messa?es Kee notes on A;at you sai to everyone Be at t;e test early Dont o==er to call anyone acGO lace t;e resonsiility on test articiants!
ou o u Aill e too usy Ait; ot;er calls to Gee callin? t;em acG! Rememer you are in control o= calls! Dont let t;e caller etermine ;oA it is ;anle! • "ry an avoi eliverin? somet;in? in Aritin? • 9;en =olloAin? u on a messa?e t;e team i not comlete, an t;ey state it Aas =i@e, c;allen?e t;em to valiate va liate t;eir claims 9;en callers into t;e simulation room eman more in=ormation t;an is • necessary or availale, state t;at you ont ;ave any more in=ormation S.()*+, R. ";e simulation room s;oul e locate near t;e test room, ut =ar enou?; • aAay A;ere occuants cannot e ;ear • 6ave a su==icient numer o= ;ones
•
5#4#2
•
6ave A;ite oars or =li c;arts =or scries to note t;e current status Key messa?es nee to e note =or tracGin? ";e room nees to ;ave aeHuate room an Aall sace • S.()*+, T&*. O8&,+*+, • RevieA test lan an Gey messa?es • Plot t;e strate?y =or escalation Provie any necessary acG?roun in=ormation t;at t;e layers Aill nee • Provie a names list • Facilitate roles suc; as scries an messa?e runners • O, T&+ D* • 'nce t;e test is unerAay, stay in your assi?ne role as muc; as ossile •
5#4#3
5#4#4
•
C;ecG Ait; t;e simulation team coorinator i= you ;ave any Huestions
:2: :2:
Test Eva Eva'a 'ato tors rs #valuators nee to unerstan t;e lan an test! ";ey must unerstan t;e usiness an rocesses ein? teste, an e oservant an oective! ";ey s;oul atten re* test rie=in?, test an ost*test ost*test revieA meetin?s! Test Eva'ator Na*e
5#5#1
T&+ T& ++onitor E*)(*+8 E*)( *+8 test R)& lay • Confidentia ! Pro"erty of #Cient$ All Rights Reserved, Reserved, 2009, TechT TechTarget arget
1)
<Client> – Document Name
#valuate actions, not layers • Determine i= t;e oectives an relate actions are ein? met Ienti=y rolems to t;e =acilitator • "racG Gey messa?es an reort =inin?s to =acilitator • %*+ + E*)(*+& • "e "est st oectives – t;e evaluation =orm s;oul ;ave ; ave eac; oective Aritten on •
5#5#2
5#5#3
5#5#4
one a?e Ait; t;e evaluator commentin? on ;is;er oservations relate to t;at oective! #valuate e@ecte layer outcomes • • "racG Gey messa?es • Provie oective comments an recommenations E*)(*+8 A$++& %tten t;e re*test rie=in? • %ssist in t;e eveloment o= evaluation =orm • • RevieA an GnoA t;e test lan • KnoA t;e oectives, narrative an messa?es KnoA t;e test or?aniQation • Reort early to t;e test • Be ositione near intaGe ;ones so you Aill see A;ere messa?es ?o an ;oA • t;ey are ;anle • I= messa?es are not aresse, noti=y t;e simulation team so t;ey t;e y can remin t;e test team! I= Gey messa?es are lost, avise t;e simulation team coorinator so t;e • messa?e can e resent • %ssi?n certain messa?es to seci=ic evaluators so t;ey can tracG t;eir ro?ress! Note messa?e rocessin? on evaluator =orms • #valuators s;oul e assessin? comman, control, coorination, an • communication activities O, T&+ D* • • • • • •
:2; :2;
'serve articiants in Gey roles c;airs an irectors#@amine situation oars an =orms #@amine reorts Discuss issues Ait; articiants %tten rie=in?s FolloA Gey messa?es into crisis comman center =or ;anlin?
Test Part Parti) i)i" i"an ants ts "est "est articiants must e =amiliar Ait; t;e BC lan ein? teste, an s;oul seci=ically e name team memers memers o= t;e BC ro?ram! Iniviuals involve in e@ecutin? lan sections an roceures are t;e =olloAin?0 Test Parti)i"ant Na*e
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I= ossile, use auio*visuals to a realism %t t;e rie=in? conclusion, ?ive articiants a =eA minutes to ?et reay
T(e T(e Test De7r De7rie iefi fin, n, ";e urose o= t;e erie=in? is0 "o revieA an evaluate t;e test o "o rovie =eeacG o "o revieA lessons learne =rom t;e test o 'tain =eeacG =rom all articiants on A;at AorGe an A;at int AorG Note issues o= comman, control, coorination, an communication 6ave eac; =unction c;air reort on t;eir ?rou #valuators an simulation team memers s;are t;eir oservations "e "est st =acilitator =acilitates t;e session ";e est time =or a erie=in? is immeiately a=ter t;e test %sG tAo Gey Huestions0 9;at AorGe 9;at int AorG Simulation team memers an evaluators s;oul also erie= erie= to cature t;eir oservations an lessons learne =or s;arin? Ait; t;e test team •
• • • •
•
•
•
•
:2> :2>
?rit ?ritte ten n Eva Eva'a 'ati tion ons s "e "est st articiants s;oul evaluate t;e erceive value o= t;e test an t;eir overall reaction to t;e e@erience ";ey s;oul evaluate t;e e@istin? lan ";ey s;oul evaluate t;e test ";ey s;oul ienti=y t;e nee =or =urt;er trainin? an tests ";ey s;oul maGe su??estions =or imrovement •
• • •
•
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1.
<Client> – Document Name
:2 :2&@ &@ ?rit ?ritten ten Re"o Re"ort rt ";e test =acilitator s;oul incororate erie=in? comments, evaluator oservations an articiant evaluations into a concise reort o= t;e event incluin? lessons learne, issues t;at nee correction, ne@t stes an aitional trainin? neee Comlete t;e reort Ait;in =ive AorGin? ays o= t;e test an istriute it to all articiants •
•
:2&& :2& & eys to a S'))essf' S'))essf' Test Test "o level suort an involvement "e "est st esi?n team an a n volunteers Realistic test lan ";orou?; rearation an attention to etail Clear introuction an instructions Particiant =eeacG at erie=in? FolloA*u •
•
•
• • • •
:2&+ S',,ested S',,ested Test Test S)(ed'e S)(ed'e Consier t;e =olloAin? sc;eule i= tAo tests are conucte on t;e same ay0 . AeeGs rior to test0 Desi?n team meets one ;our er AeeG 1 ay rior to test0 1 ;our meetin? – Simulation team orientation 1 ;our meetin? – %ssistant %ssistant orientation 1 ;our meetin? – #valuator orientation Day o= test0 80:: am "est articiant orientation 80: am Conuct test 1:0: am BreaG as neee110.2 am $unc; an erie=in? 10:: m
;
"est comlete
Test st.D .De7 e7ri rief ef S S'* '** *ar ary y ";e test tooG lace on <ate>! % total o= <numer> articiants tooG art in t;e test! 'ut o= <numer> articiants, <numer> eole resone to t;e Aritten evaluation! 'ut o= <numer> articiants, <numer> eole ?ave veral =eeacG!
;2 ;2& & 6#1#1
?rit ?ritten ten Eva Eva'a 'ati tion on Res" Res"on onse ses s Do you =eel t;e test ?oal Aas ac;ieve es – No – Comments0
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12
<Client> – Document Name
6#1#2
Do you =eel t;at you ;a t;e oortunity urin? t;e test to articiate articiate in at least one o= t;e oectives es – No – No resonse –
9;at i you liGe est aout articiatin? in t;is test •
6#1#5
9;en i you =eel most uncom=ortale an A;y •
6#1#6
Please re=lect on t;e test an rovie an ;onest oinion aout A;at you ;ave learne toay! •
6#1#7
I= you ;ave a Aritten eartmental or =acility lan, o you =eel your lan, aass Aritten toay, Aill e aeHuate to recover your usiness =unctions es – No – No resonse –
6#1#
%itional comments •
6#1#=
9;at AorGe roerly •
6#1#1> 9;at int AorG roerly •
;2+ ;2+ 6#2#1
Ver7a r7a Ev Eva a' 'at atiion 9;at AorGe •
6#2#2
9;at int AorG •
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14
<Client> – Document Name
;2 ;20 0
No2
Re)o Re)o** **en enda dati tion ons s for I*" I*"rov rove* e*en entt %ssistance =or all t;e =olloAin? items is rovie t;rou?; t;e <Client> usiness continuity ro?ram o==ice! o==ice! #@amles, samles an ot;er ocumentation t;at ot;er usiness units ;ave rouce Aill e s;are uon reHuest! Des)ri"tion of I*"rove*ent
Res"onsi7e Party
D'e Date
Co*"etion Date
1 ) . 2 4 5 7 8 1: 11 1)
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15
<Client> – Document Name
<
A"" ""en endi di5 5A! 6 6o oss ssar ary y Ter*
Definition
D&9, T&*.
";e esi?n team evelos t;e test =rom start to =inis;! +emers s;oul ;ave stron? GnoAle?e o= t;e overall usiness! ";ey s;oul also ;ave etaile GnoAle?e in t;eir area or eartment! ";e team usually ;as *5 memers, more i= neee! ";e esi?n esi?n team is0 Creative • Functional uner ressure • %le to stay on sc;eule • Detail*oriente • 9illin? to c;allen?e • &oo at Geein? secrets • Not articiatin? articiatin? in t;e test •
T&+
%n activity esi?ne to romote emer?ency reareness! ";e test test e@amines t;e er=ormance o= uties, tasGs an oerations in a Aay similar to t;e Aay t;ey Aoul e er=orme in a real emer?ency!
O8&,+*+, T&+
•
• • • • •
D8))
•
• • • • • •
T*)& T T&+
•
•
•
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18
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