Search Disaster Recovery Business Continuity Test Template

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<Client> – Document Name

BUSINESS CONTINUITY TEST TEMPLATE By Paul Kirvan, FBCI, CBCP, CISSP

BUSINESS CONTINUITY TEST TEMPLATE TEMPLATE Date ________  Revision __ 

Revision History REVISION

DATE

NAME

Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget

DESCRIPTION

1

 

<Client> – Document Name

TABLE O% CONTENTS 1

PURPOSE OF THIS DOCUMENT

2

DO DOCU CUME MENT NT CHAN CHANGE GE CONT CONTRO ROL L HIST HISTO ORY

3

PRE-TEST

!1 !) 4

"#S" P$%NNIN& B%CK&R'(ND PR#*"#S" P$%NNIN& +##"IN&S-

TEST

.!1 .!) .! .!.

SC'P# 'F "#S" #/#C("I'N SC#N%RI'0 I NS"R(C  NS"R(C"I'NS "I'NS "' P%R"ICIP%N"S C'++(NIC%"I'NS DIR#C"'R #SS%&#S

.!2 + 5 PARTICIPANTS

6

2!1 2!) 2! 2!. 2!2 2!4 2!5 2!7 2!8 2!1:

"#S" F%CI$I"%"'R  "#S" %SSIS"%N" "#S" D#SI&N "#%+ SI+($%"I'N  "#%+ +#+B#RS "#S" #3%$(%"'RS "#S" P%R"ICIP%N"S "6# "#S" BRI#FIN& "6# "#S" D#BRI#FIN& 9RI""#N  #3%$(%"I'NS 9RI""#N  R #P'R" #P'R"

2!11 2!1)

K#S    "' % S(CC#SSF($ "#S" S(&&#S"#D "#S" SC6#D($#

TEST/DEBRIEF SUMMARY

4!1 4!) 4!

9RI""#N  #3%$(%"I'N R #SP'NS#S #SP'NS#S 3#RB%$ #3%$(%"I'N R#C'++#ND%"I'NS    F'R   II+PR'3#+#N"

7

APPENDIX A – GL GLOSSARY



AP APPE PEND NDIX IX B – RECO RECORD RD OF TEST TEST PLAN PLANNIN NING G MEE MEETI TING NG!S !S""

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)

 

<Client> – Document Name

&

P'r"o 'r"os se o off tt(i (is sD Do o)' )'* *en entt ";e urose o= t;is test ocument is to =acilitate test lannin?, test e@ecution, test revieA, an corrective action to lans eveloe =or <Client> locations-! ";is ocument can e consiere a aseline t;rou?;out t;e ;ases o= t;e e@ercisin? rocess, ineenent o= t;e tye o= e@ercisin? ein? er=orme!

+

Do)' Do)'*e *ent nt C C(a (an, n,e eC Con ontr tro o H His isto tory ry ";is ocument Aill e uate as necessary t;rou?;out t;e course o= re*test  lannin?, test e@ecution, an ost*test revieA! #nter t;e version, issue, ate issue an escrition o= t;e ocument! ";e version numer le=t*most i?it- inicates t;e ;ase o= t;e test reort ocument 1EPre*"est )E"est, EPost*"est, .EFinal*Reort-! ";e issue numer ri?;t*most i?it- Aill e incremente y one A;ole A;o le i?it i= t;ere is a nee to re*issue t;is ocument ue to a maor c;an?e or uate Ait;in a ;ase! Version and Iss'e

0

Date Iss'ed -MM.DD.YYYY/

P(ase and Version Des)ri"tion

1*1

Pre*test version o= t;is ocument, =or use urin? re*test lannin? meetin?s-

)*1

"est version o= t;is ocument, =or use urin? e@ercisin?

*1

Post*test version o= t;is ocument, =or use at t;e ost*test revieA meetin?s-

.*1

Final version o= t;is ocument, Ait; a comlete corrective action lan

Pre1Test

02 02& &

Test Pan Panni nin, n, Ba)3, Ba)3,ro' ro'nd nd ";is test is in suort o= t;e <Client> <Plan name> test ro?ram =or )::8!

02 02+ +

Pre1T Pre1Te est Pa Pann nnin in, , Meeti Meetin, n,-s -s// Pre*test lannin? meetin?s- must e sc;eule su==iciently in avance o= t;e esire e@ercisin? ate =or t;e seci=ic BC lans- o= interest! Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget



 

<Client> – Document Name

";e usiness continuity ro=essional Ait; overall resonsiility =or t;e content o= t;e ?iven lan s;oul c;air c;a ir t;e re*test lannin? meetin?s-! Select lanners e!?!, t;e "est "est Plannin? "eam- an any ot;er arties eeme necessary =or t;e construction o= t;e esire tye an scoe o= BCP test s;oul atten re*test lannin? meetin?s! ";e meetin?s- may e conucte =ace*to*=ace, y telecon=erence, or y ot;er electronic means e!?!, e*mail, net meetin?-!

4

Test

42 42& & 4#1#1

S)o"e of Test S$%&'()&' D*+& *,' T.& 0 T&+ T&+ Start Date.Ti*e

4#1#2

%inis( Date . Ti*e

T& 0 T&+ Hi,(i,(t Bo5 Indi)atin, Test Bein, Cond')ted

'rientation "est  Drill "aleto "est Functional "est Full Scale "est 4#1#3

P)*, + & +&+&' BC Pan Na*e-s/

4#1#4

S)o"e of E5e)'tion

T&+ G*) #nter a rie= an clearly state ?oal o= A;at you Aant t;e test to accomlis;! "est "est ?oals an oectives rive t;e test an Gee t;e rocess on tracG! 6oa-s/

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.

 

<Client> – Document Name

T&+ T& + O&$+&

4#1#5

Clear, measurale oectives s;oul e e=ine ;ere! 9rite at least *2 overall oectives! ";ere may e aitional oectives =or a seci=ic =unction o= t;e $ocal Incient Resonse "eam, a eartment or location! 4#1#5#1

O&$+& D&0,&' #stalis; t;e irection o= t;e test • • • • • •

4#1#5#2

Control t;e irection o= t;e messa?es  NarroA t;e scoe o= t;e test lan Kee t;e test an articiants on tracG  %re use to evaluate t;e test 6el to ienti=y =olloA*u nees, imrovements an to*o lists

8+,9 O&$+& • Simle • Concise +easurale • %c;ievale • Realistic an c;allen?in? • "asG*oriente "asG*oriente oriente to seci=ic usiness =unctions• O78e)tives

42+ 42+

E5e) E5e)'t 'tiion S)e S)ena nari rio o

4#2#1

T&+ T& + B*$ B* $ P8&.& #Huiment, roceures, stanar oeratin? roceures or conitions neee to conuct t;e test ut e@ist only =or t;e urose o= t;e test nee to e e=ine ;ere! #@amles0 ";e Aeat;er is ;ot an ;umi an temeratures Aill e@cee 1:: e?rees! • C;an?e t;e ate, t;e time, an ut eole on vacation an maGe t;em not • availale! • ";e only vali ;one numers are t;ose liste in t;e communications irectory!

No2

Test Basi) Pre*ises

1 )  Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget

2

 

<Client> – Document Name

. 4#2#2

T&+ E:&$(+, A(.+, T&+ Desi?n criteria t;at =urt;er e=ine t;e scoe o= t;e test y lacin? assume limits on t;e articiants are escrie ;ere! ";ese ansAers aress Huestions t;at o=ten ;ol ; ol u t;e test! #@amles0 • ";e city Aill e isolate =or ). ;ours! • ";e tele;one systems are oeratin? normally! %ll emloyees A;o are suose to come to AorG s;oA u! •

No2

Ass'*"tions

1 )  . T&+ S$&,*8

4#2#3

";e event or incient scenario =or t;is test can e as simle as a asic tec;nolo?y isrution or as comle@ as a simulate, maor crisis event! ";is section reares articiants =or t;e test • • ";is is t;e overvieA o= t;e event, t;e e?innin? o= t;e rocess • Descrie t;e environment at t;e time o= t;e test Provie necessary acG?roun in=ormation • $aunc; t;e event – is it realistic • Discovery – ;oA o you =in out • Details0 time, location, e@tent o= ama?e • • SeHuence o= events • Initial ama?e reort, i= ossile 9eat;er 9e at;er conitions • • • • • •

9;ere are Ae in t;e timeline o= resonse an recovery 9;o is missin? 9;o is t;ere %re t;ere inuries Fatalities 9;at communication ;as taGen lace $eave not;in? to assume – t;is ust creates c;aos Ait; t;e articiants

#@amle0 % maor eart;HuaGe strucG at 8am! ";e eicenter ;as not yet een etermine! #lectrical oAer an ;ones  ;ones are out! our our emer?ency ?enerator i not turn on! ";e s;aGin? Aas severe, causin? ?lass ? lass reaGa?e an =urniture to tole! ou ou ;ear moans an screams o= =elloA emloyees! ou ou o not GnoA t;e status o= your  uilin? or t;e city! city!

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<Client> – Document Name

Panned Date 9 Ti*e

Se,

A)t'a Date 9 Ti*e

Messa,e Content

Deivery Met(od

Deivered By

% B C D # F & 6 I J K  $ +  N ' P  R  S " ( 3 9 /  L

42 420 0

In Inst str') r')ti tion ons s to to Parti Parti)i )i"a "ant nts s

Descrie ;ere A;at you e@ect o= t;e test articiants! #@lain ecisions an actions to simulators as i= t;ey Aere t;e real eole! Simulators are reality e!?!, Ima?ine i= you AillM-! #@lain t;at t;e test is not a =ault*=inin? activity! #@lain time outs – an ;oA t;at Aoul AorG! %lso iscuss t;e t;e =act t;at t;ere Aill e mistaGes! Be sure to note t;at t;e more mistaGes, t;e etter, as learnin? comes =rom maGin? mistaGes! #@amle0 ";is is a trainin? test esi?ne to assess e@istin? lans an roceures as a • tool to mana?e a cororate ;eaHuarters resonse! It is unerstoo t;at lans are alAays evolvin? an are not er=ect! uestions re?arin? t;e test s;oul  e irecte to t;e test =acilitator! =acilitator! ";e test esi?n team ;as esi?ne t;e situations to e as realistic as ossile! • I= Ae ;ave misse t;e marG, AorG t;rou?; t;e rolem to t;e est o= your aility!! ";e value is in t;e rocess, t;e ialo?ue, an t;e e@erience! aility Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget

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<Client> – Document Name

• •

424 424

%ctions an ecisions s;oul e consistent Ait; your e@istin? lans! Stay in t;e role t;e entire time! Dont ?et into t;e =utureO stay in t;e moment!

Co** Co**'n 'ni) i)at atio ions ns Dire Dire)t )tor ory y ";e irectory s;oul e ulis;e searately, an inclue ;ere! It s;oul contain c ontain t;e ;one numers, =a@ numers, anor a nor email aresses o= t;ose Ait; A;om t;e  articiants are liGely to ;ave to call! ";ese numers, o= course, Aill e =or ;ones in t;e Simulation Room! ";is closes t;e communication loo! Dont =or?et to assi?n t;e JacG an Jill o= all traes! ";e irectory is t;e last iece to e one rior to t;e test! Na*e

Ce P(one N'*7er  

"eam memers

Call "rees

3enors

't;ers

42:

Messa,es +essa?es rive t;e test, e@ose unresolve issues, an aress a ress t;e oectives! ";ey a in=ormation to escrie t;e isaster environment anor situation! +essa?es stimulate action y t;e articiants! +essa?es can escalate an initial rimary rolem an create seconary or tertiary rolems! #@amle0 Primary event – eart;HuaGe Secon event – uilin? collase "ertiary "ertiary event – uilin? =ire • • •

4#5#1

M&*9& %()' ,0)(&,$& *$+, *+ )&*+ ,& 0 0(8 ;* • 3eri=ication 3e ri=ication – in=ormation ?at;erin? •

Consieration – iscussion, consultation Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget

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<Client> – Document Name

• •

4#5#2

De=erral – lace on a riority list Decision – eloy or eny resources

M&*9& $.,&,+ &:*.)& • "ime – A;at time is it to e elivere Ait;in t;e test • 9;o – A;o is t;e source o= o = t;e messa?e • • • •

+oe – ;oA Aas t;e messa?e transmitte "o 9;om 9;om – A;o is t;e reciient 9;at – is t;e content o= t;e messa?e %ctin? tis – ;el=ul to note e@ecte actionreaction an actin? tis

4#5#3

M&*9& (8$& Pre*scrite messa?es rovie t;e story line o= t;e testO t;ey also • eliver or announce imortant in=ormation • Incient resonse team memers Simulators in an e==ort to stress a articular issue •

4#5#4

M&*9& '&)&8 • • • • • • • •

P;one "Ao*Aay raio Fa@ #mail Raio roacast 3ieo Runner  %ctor layin? a role

4#5#5

M&*9& &:*.)& • ";is is t;e security ?uar at t;e main esG! ";ere is a stron? smell o= ?as in t;e loy! 9;at s;oul I o ";is is t;e =loor Aaren on t;e )) n =loor! #mloyees are asGin? i= • t;ey s;oul ?o ;ome or stay! stay! Is t;ere any =oo or Aater ;ere at AorG i=  Ae ;ave to sen t;e ni?;t

4#5#6

M&*9& +8*$<,9 • Kee messa?es an relate test in=ormation on a sreas;eet so t;at you can sort t;em y location, ate, time, or tye o= event 6ave .*2 Gey messa?es t;at seaG irectly to t;e oectives t;at you • Aill ;ave asse y t;e evaluators an simulation room =or resolution I= messa?es are not aeHuately or roerly resolve, Gee t;e messa?e • alive  Note Gey messa?es on t;e sreas;eet y usin? ol =ont! •

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<Client> – Document Name

:

Parti)i"ants

:2& :2&

Test fa) fa)iiita itato torr ";e test =acilitator must e =amiliar Ait; t;e BC lan ein? teste, ieally ineenent o= ot; t;e BC lan eveloers an stanin? team memers! ";e =acilitator coorinates t;e tests e@ecution e@ecution scenario an rovies sontaneous inut to t;e test! ";is ;els lan e@ecution e@ecution t;rou?;out t;e test scoe! " ";e ;e =acilitator is in in c;ar?e o= all test elements, rovies oversi?;t to t;e rocess, an is t;e =inal ariter! Test %a)iitator Na*e

5#1#1

:2+ :2+

O, T&+ D* RevieA all t;e maor oints – timelines, Gey messa?es, contact in=ormation at • all =acilities 6ave an assistant i= ossile • • Cell, a?er an lanline numers s;oul e availale to reac; you • Facilitators s;oul not ?et into active rolem solvin?O t;eir o is to ele?ate an encoura?e t;e articiants

Test Assi ssist stan antt % test assistant suorts t;e =acilitator, esecially urin? lar?e an comle@ tests! Test Assistant Na*e

5#2#1

O, T&+ D* •  Name cars nee to e istriute to t;ose A;o cannot articiate until later  • Raio announcements an ot;er auiovieo meia- nee to e lanne an recore in avance an cue =or layacG  6ave lunc; availale at 110: am an rou?;t into t;e room e=ore 110.2 • C;ecG in Ait; t;e =acilitator =reHuently • • Play any meia as reHuire in t;e test lan, e!?!, vieo, raio roacast! • 6an out t;e articiant evaluations %ssist Ait; t;e erie=in? •

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1:

 

<Client> – Document Name

:20 :20

Test Desi Desi,n ,n Tea* ";e =olloAin? iniviuals are involve in esi?nin? an lannin? t;e test0 Desi,n Tea* Me*7ers

:2 :24 4

Si*' Si*'a ati tion on Tea* Me*7 Me*7ers ers Desi?n team memers maGe ?reat simulation team memers! In*et; GnoAle?e o= t;e or?aniQation an eartments ein? teste is a Gey reHuirement! S"+s s;oul ;ave a ositive ?oo attitue an ?oo actin? sGills! ";ey nee to e ale to  rouce creile scenarios an yet stay on course Ait; t;e test lan! +ost o= all t;ey nee to e team layers! Si*'ation Tea* Me*7ers

5#4#1

S.()*+, T&*. G('&),& • KnoA t;e test lan an t;e messa?es KnoA A;ere t;e test is ?oin? • KnoA your resources • KnoA your messa?es • • • • • • • •

• • • • •

FolloA instructions =rom t;e simulation coorinator  Provie realistic time =rames to callers (se sontaneous yet realistic messa?es Deliver messa?es at t;e state time React convincin?ly to t;e messa?e reciients comments #nsure t;at Gey messa?es are Get active until t;ey ;ave een aresse ";e simulation coorinator monitors messa?es an Gees t;e simulation team on tracG  Reson to articiants a rticiants reHuests an actions Reeat in=ormation i= asGe Stay on tracG Ait; t;e scrit an oectives Kee t;e simulation room scrie in=orme on imromtu stories Reort issues to t;e simulation room coorinator  Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget

11

 

<Client> – Document Name

• •

• • •

I= a ;one is use, ansAer it Ait;, +ay I ;el you Kee t;e test lan an messa?es in a iner, an ;i?;li?;t your assi?ne messa?es Kee notes on A;at you sai to everyone Be at t;e test early Dont o==er to call anyone acGO lace t;e resonsiility on test articiants!

ou o u Aill e too usy Ait; ot;er calls to Gee callin? t;em acG! Rememer you are in control o= calls! Dont let t;e caller etermine ;oA it is ;anle! • "ry an avoi eliverin? somet;in? in Aritin? • 9;en =olloAin? u on a messa?e t;e team i not comlete, an t;ey state it Aas =i@e, c;allen?e t;em to valiate va liate t;eir claims 9;en callers into t;e simulation room eman more in=ormation t;an is • necessary or availale, state t;at you ont ;ave any more in=ormation S.()*+, R. ";e simulation room s;oul e locate near t;e test room, ut =ar enou?; • aAay A;ere occuants cannot e ;ear • 6ave a su==icient numer o= ;ones



5#4#2



6ave A;ite oars or =li c;arts =or scries to note t;e current status Key messa?es nee to e note =or tracGin? ";e room nees to ;ave aeHuate room an Aall sace • S.()*+, T&*. O8&,+*+, • RevieA test lan an Gey messa?es • Plot t;e strate?y =or escalation Provie any necessary acG?roun in=ormation t;at t;e layers Aill nee • Provie a names list • Facilitate roles suc; as scries an messa?e runners • O, T&+ D* • 'nce t;e test is unerAay, stay in your assi?ne role as muc; as ossile •

5#4#3

5#4#4



C;ecG Ait; t;e simulation team coorinator i= you ;ave any Huestions

:2: :2:

Test Eva Eva'a 'ato tors rs #valuators nee to unerstan t;e lan an test! ";ey must unerstan t;e usiness an rocesses ein? teste, an e oservant an oective! ";ey s;oul atten re* test rie=in?, test an ost*test  ost*test revieA meetin?s! Test Eva'ator Na*e

5#5#1

T&+ T& ++onitor E*)(*+8 E*)( *+8 test R)& lay • Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget

1)

 

<Client> – Document Name

#valuate actions, not layers • Determine i= t;e oectives an relate actions are ein? met Ienti=y rolems to t;e =acilitator  • "racG Gey messa?es an reort =inin?s to =acilitator  • %*+ + E*)(*+& • "e "est st oectives – t;e evaluation =orm s;oul ;ave ; ave eac; oective Aritten on •

5#5#2

5#5#3

5#5#4

one a?e Ait; t;e evaluator commentin? on ;is;er oservations relate to t;at oective! #valuate e@ecte layer outcomes • • "racG Gey messa?es • Provie oective comments an recommenations E*)(*+8 A$++& %tten t;e re*test rie=in? • %ssist in t;e eveloment o= evaluation =orm • • RevieA an GnoA t;e test lan • KnoA t;e oectives, narrative an messa?es KnoA t;e test or?aniQation • Reort early to t;e test • Be ositione near intaGe ;ones so you Aill see A;ere messa?es ?o an ;oA • t;ey are ;anle • I= messa?es are not aresse, noti=y t;e simulation team so t;ey t;e y can remin t;e test team! I= Gey messa?es are lost, avise t;e simulation team coorinator so t;e • messa?e can e resent • %ssi?n certain messa?es to seci=ic evaluators so t;ey can tracG t;eir ro?ress!  Note messa?e rocessin? on evaluator =orms • #valuators s;oul e assessin? comman, control, coorination, an • communication activities O, T&+ D* • • • • • •

:2; :2;

'serve articiants in Gey roles c;airs an irectors#@amine situation oars an =orms #@amine reorts Discuss issues Ait; articiants %tten rie=in?s FolloA Gey messa?es into crisis comman center =or ;anlin?

Test Part Parti) i)i" i"an ants ts "est "est articiants must e =amiliar Ait; t;e BC lan ein? teste, an s;oul seci=ically e name team memers memers o= t;e BC ro?ram! Iniviuals involve in e@ecutin? lan sections an roceures are t;e =olloAin?0 Test Parti)i"ant Na*e

Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget

Co**ents

1

 

<Client> – Document Name

Test Parti)i"ant Na*e

:2< :2<

Co**ents

T(e Test Bri Brief efiin, FolloAin? comletion o= t;e test, t;e =acilitator revieAs t;e test lan Ait; t;e  articiants an ansAers Huestions •

• •

:2= :2=

I= ossile, use auio*visuals to a realism %t t;e rie=in? conclusion, ?ive articiants a =eA minutes to ?et reay

T(e T(e Test De7r De7rie iefi fin, n, ";e urose o= t;e erie=in? is0 "o revieA an evaluate t;e test o "o rovie =eeacG  o "o revieA lessons learne =rom t;e test o 'tain =eeacG =rom all articiants on A;at AorGe an A;at int AorG   Note issues o= comman, control, coorination, an communication 6ave eac; =unction c;air reort on t;eir ?rou #valuators an simulation team memers s;are t;eir oservations "e "est st =acilitator =acilitates t;e session ";e est time =or a erie=in? is immeiately a=ter t;e test %sG tAo Gey Huestions0 9;at AorGe 9;at int AorG Simulation team memers an evaluators s;oul also erie=  erie= to cature t;eir oservations an lessons learne =or s;arin? Ait; t;e test team •

• • • •









:2> :2>

?rit ?ritte ten n Eva Eva'a 'ati tion ons s "e "est st articiants s;oul evaluate t;e erceive value o= t;e test an t;eir overall reaction to t;e e@erience ";ey s;oul evaluate t;e e@istin? lan ";ey s;oul evaluate t;e test ";ey s;oul ienti=y t;e nee =or =urt;er trainin? an tests ";ey s;oul maGe su??estions =or imrovement •

• • •



Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget

1.

 

<Client> – Document Name

:2 :2&@ &@ ?rit ?ritten ten Re"o Re"ort rt ";e test =acilitator s;oul incororate erie=in? comments, evaluator oservations an articiant evaluations into a concise reort o= t;e event incluin? lessons learne, issues t;at nee correction, ne@t stes an aitional trainin? neee Comlete t;e reort Ait;in =ive AorGin? ays o= t;e test an istriute it to all  articiants •



:2&& :2& & eys to a S'))essf' S'))essf' Test Test "o level suort an involvement "e "est st esi?n team an a n volunteers Realistic test lan ";orou?; rearation an attention to etail Clear introuction an instructions Particiant =eeacG at erie=in? FolloA*u •





• • • •

:2&+ S',,ested S',,ested Test Test S)(ed'e S)(ed'e Consier t;e =olloAin? sc;eule i= tAo tests are conucte on t;e same ay0 . AeeGs rior to test0 Desi?n team meets one ;our er AeeG  1 ay rior to test0 1 ;our meetin? – Simulation team orientation 1 ;our meetin? – %ssistant %ssistant orientation 1 ;our meetin? – #valuator orientation Day o= test0 80:: am "est articiant orientation 80: am Conuct test 1:0: am BreaG as neee110.2 am $unc; an erie=in? 10:: m

;

"est comlete

Test st.D .De7 e7ri rief ef S S'* '** *ar ary y ";e test tooG lace on <ate>! % total o= <numer> articiants tooG art in t;e test! 'ut o= <numer> articiants, <numer> eole resone to t;e Aritten evaluation! 'ut o= <numer> articiants, <numer> eole ?ave veral =eeacG!

;2 ;2& & 6#1#1

?rit ?ritten ten Eva Eva'a 'ati tion on Res" Res"on onse ses s Do you =eel t;e test ?oal Aas ac;ieve es –  No – Comments0

Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget

12

 

<Client> – Document Name

6#1#2

Do you =eel t;at you ;a t;e oortunity urin? t;e test to  articiate articiate in at least one o= t;e oectives es –  No –  No resonse –

6#1#3

I= you ansAere #S, t;en A;ic; oectives- i you articiate in 'ective 1 –  'ective ) –  'ective  –  'ective . –  None –

6#1#4

9;at i you liGe est aout articiatin? in t;is test •

6#1#5

9;en i you =eel most uncom=ortale an A;y •

6#1#6

Please re=lect on t;e test an rovie an ;onest oinion aout A;at you ;ave learne toay! •

6#1#7

I= you ;ave a Aritten eartmental or =acility lan, o you =eel your lan, aass Aritten toay, Aill e aeHuate to recover your usiness =unctions es –   No –   No resonse –

6#1#

%itional comments •

6#1#=

9;at AorGe roerly   •

6#1#1> 9;at int AorG roerly •

;2+ ;2+ 6#2#1

 

Ver7a r7a Ev Eva a' 'at atiion 9;at AorGe •

6#2#2

9;at int AorG •

Confidentia ! Pro"erty of #Cient$  All Rights Reserved, Reserved, 2009, TechT TechTarget arget

14

 

<Client> – Document Name

;2 ;20 0

No2

Re)o Re)o** **en enda dati tion ons s for I*" I*"rov rove* e*en entt %ssistance =or all t;e =olloAin? items is rovie t;rou?; t;e <Client> usiness continuity ro?ram o==ice! o==ice! #@amles, samles an ot;er ocumentation t;at ot;er  usiness units ;ave rouce Aill e s;are uon reHuest! Des)ri"tion of I*"rove*ent

Res"onsi7e Party

D'e Date

Co*"etion Date

1 )  . 2 4 5 7 8 1: 11 1)

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15

 

<Client> – Document Name

<

A"" ""en endi di5 5A! 6 6o oss ssar ary y Ter*

Definition

D&9, T&*.

";e esi?n team evelos t;e test =rom start to =inis;! +emers s;oul ;ave stron? GnoAle?e o= t;e overall usiness! ";ey s;oul also ;ave etaile GnoAle?e in t;eir area or eartment! ";e team usually ;as *5 memers, more i= neee! ";e esi?n esi?n team is0 Creative • Functional uner ressure • %le to stay on sc;eule • Detail*oriente • 9illin? to c;allen?e • &oo at Geein? secrets •  Not articiatin? articiatin? in t;e test •

T&+

%n activity esi?ne to romote emer?ency  reareness! ";e test test e@amines t;e  er=ormance o= uties, tasGs an oerations in a Aay similar to t;e Aay t;ey Aoul e er=orme in a real emer?ency!  

O8&,+*+, T&+



• • • • •

D8))

 



• • • • • •

T*)& T T&+

 







Introuces articiants to t;e lans an  roceures Introuce neA lans or revise ol lans ReHuires no revious e@erience 6els orient neA sta== or leaers;i Plannin? cycle0 one mont; "est time0 4:*8: minutes "est o= iniviual emer?ency resonse =unctions Involves actual =iel resonse Practice or test uner realistic conitions Involve all levels o= resoners Plannin? cycle0 one mont; "est time0 1:*4: minutes #@amles0 o Fire rill Raio test o "ornao test o #art;HuaGe test o ";e asic version seeGs to solve rolems in a ?rou settin? via rainstormin? rainstormin? %vance tale tos Aill introuce messa?es an test assistants A;o can ansAer  Huestions % more reality*ase e@erience

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17

 

<Client> – Document Name

Ter*

Definition • • •  

F(,$+,*) T&+







• •



• •

F())-S$*)& T&+

 









• •

Plannin? cycle0 )* mont;s "est time0 8:*1): minutes Derie=in? time0 : minutes %ssesses t;e allocation o= resources an manoAer  #valuates communication across t;e i==erent ?rous %ssesses t;e aeHuacy o= current roceures an olicies Particiants er=orm actual activities Involves more articiants0 simulators, evaluators, lar?er esi?n team Introuces more avance messa?es an ot;er meia "est time0 8: min – . ;ours Plannin? cycle0 *4 mont;s #valuates t;e oerational caaility o= systems in an interactive manner over a sustantial erio o= time Presents comle@ an etaile events in real*time +oiliQes ersonnel an resources an movement o= emer?ency resonse teams, eHuiment an resources Can e e@ensiveO may e isrutive to normal oerations "est time0 )*7 ;ours Plannin? cycle0 . mont;s minimum

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18

 

<Client> – Document Name

=

A""en ""endi5 di5 B ! Re) Re)ord ord of Test est P Pan annin nin, , Me Meeti etin,s n,s Date of Meetin,

Meetin, S'**ary -Atta)( *eetin, *in'tes (ere/

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