Social Media Within Law Enforcement Agencies
Content
Social media within law enforcement agencies – A means of achieving higher efficiency?
1. Problem statement/ Problemstellung: Law enforcement agencies use social media to collect information from the outside or to communicate information to the outside - not many organisations use social media within their organisations. It is interesting to see if social media can help police organisations to work more efficiently - for example, the eight police forces in Scotland are going to be consolidated into one national police force; what role could social media help in building that unified organisation that the politicians want to see? Can social media create a higher collaboration not only within one entity, but also from a cross-departmental perspective?
2. Purpose of this documentation/ Zielsetzung: The purpose of this documentation is to analyze the current status of the use of social media within those agencies – if there is any, and if so, to what extent and content it is used. Theoretical foundations of social media and its tools will be given in order to see what possibilities and features they offer, and how one can be sure of the 'credibility' and 'reliability' of that content, which is crucial in such agencies. The question to be answered is if social media provides law enforcement agencies with a higher efficiency in communication and collaboration – while ensuring a certain level of 'credibility' and 'reliability'. Is social media a risk worth taking for such agencies? And from an IBM perspective, how can we integrate it in our existing portfolio and improve/extend it?
3. Approach/ Vorgehensweise Theoretical foundations about social media tools will be given as a start. For the current status, presentations and documentation will be analyzed. In order to interpret the current collaboration and also see what employees within the law enforcement agencies think about social media and its role at work, interviews will be conducted. Social media tools will then be rated according to their use for the agencies and a conclusion will show if the ‘risk’ of social media is worth taking.
Theoretical aspects:
1. Evolvement of Social Media 2.
1. Problem statement/ Problemstellung: Law enforcement agencies use social media to collect information from the outside or to communicate information to the outside - not many organisations use social media within their organisations. It is interesting to see if social media can help police organisations to work more efficiently - for example, the eight police forces in Scotland are going to be consolidated into one national police force; what role could social media help in building that unified organisation that the politicians want to see? Can social media create a higher collaboration not only within one entity, but also from a cross-departmental perspective?
2. Purpose of this documentation/ Zielsetzung: The purpose of this documentation is to analyze the current status of the use of social media within those agencies – if there is any, and if so, to what extent and content it is used. Theoretical foundations of social media and its tools will be given in order to see what possibilities and features they offer, and how one can be sure of the 'credibility' and 'reliability' of that content, which is crucial in such agencies. The question to be answered is if social media provides law enforcement agencies with a higher efficiency in communication and collaboration – while ensuring a certain level of 'credibility' and 'reliability'. Is social media a risk worth taking for such agencies? And from an IBM perspective, how can we integrate it in our existing portfolio and improve/extend it?
3. Approach/ Vorgehensweise Theoretical foundations about social media tools will be given as a start. For the current status, presentations and documentation will be analyzed. In order to interpret the current collaboration and also see what employees within the law enforcement agencies think about social media and its role at work, interviews will be conducted. Social media tools will then be rated according to their use for the agencies and a conclusion will show if the ‘risk’ of social media is worth taking.
Theoretical aspects:
1. Evolvement of Social Media 2.
