Team Assignment
Content
TEAM ASSIGNMENT 10
Team 18
Team 18 – K15T01 - Member List
No. 1. 2. Name Nguyễn Phước Thắng Châu Hồng Nhựt Student ID T093794 T095132 Roles Leader Member
3.
4. 5.
Lai Thanh Phong
Đoàn Thành Nghiêm Nguyễn Hồng Hải
T094971
T092497 T097060
Member
Member Member
Question Context
Team analyzes provided Viking customer satisfaction data (Viking Customer Satisfaction Survey Data.xls)
Customer satisfaction survey results
The age of customer that attend the survey
Customer age of survey
5
4
3 Number of answer 2
1
0 Below 18 18 - 24 25 - 30 31 - 40 Above 40
The distribution of satisfaction scores for question 1
How satisfied are you with your purchase experience?
5 4 3
2
1 0
Number of answer
The distribution of satisfaction scores for question 2
How satisfied are you with your installation experience?
5 4 3
2
1 0
Number of answer
The distribution of satisfaction scores for question 3
How satisfied are you with your user experience?
5 4 3 2
1
0
Number of answer
The distribution of satisfaction scores for question 4
How satisfied are you with your support experience?
5 4 3 2
1
0
Number of answer
The distribution of satisfaction scores for question 5
Overall, how satisfied are you with our software?
5 4 3 2
1
0
Number of answer
General satisfaction per question
100%
90% 80%
40%
60% 80% 80% 80%
70%
60% 50% 40% 30% 20% 10% 0%
20%
20%
40%
20% 20% 20% 20%
How satisfied are How satisfied are How satisfied are How satisfied are Overall, how you with your you with your you with your you with your satisfied are you purchase installation user experience? support with our experience? experience? experience? software?
1 - Very Satisfied 3 - Neither Satisfied nor Unsatisfied 5 - Very Unsatisfied 2 - Somewhat Satisfied 4 - Somewhat Unsatisfied
Customer summary of satisfaction from survey
Customer summary of satisfaction from survey
18 16 14 12 10 8 6 4 2 0
Number of answer
Customer rate of satisfaction
1 - Very Satisfied
4%
0% 8% 24%
2 - Somewhat Satisfied 3 - Neither Satisfied nor Unsatisfied 4 - Somewhat Unsatisfied 5 - Very Unsatisfied
64%
Analysis from customer comment
Comment show that high satisfaction Comment show problem for customer satisfaction
Problems have been resolved quickly. Many problems with installation. (Customer A) Clearly our unique environment offered plenty of challenges. (Customer A) Our teams use Viking all the time. Even though it was a bit hard to get used to, now they like it. (Customer C) Lots of problems but they are resolved quickly. (Customer C)
Project teams have adopted Viking quickly, however they wish they could modify/add to it. (Customer E)
Summary
Status: have a high customer satisfaction Problem:
Big
problem: from “installation aspect” => need to improve Other small problem: May be acceptable
Team 18
Team 18 – K15T01 - Member List
No. 1. 2. Name Nguyễn Phước Thắng Châu Hồng Nhựt Student ID T093794 T095132 Roles Leader Member
3.
4. 5.
Lai Thanh Phong
Đoàn Thành Nghiêm Nguyễn Hồng Hải
T094971
T092497 T097060
Member
Member Member
Question Context
Team analyzes provided Viking customer satisfaction data (Viking Customer Satisfaction Survey Data.xls)
Customer satisfaction survey results
The age of customer that attend the survey
Customer age of survey
5
4
3 Number of answer 2
1
0 Below 18 18 - 24 25 - 30 31 - 40 Above 40
The distribution of satisfaction scores for question 1
How satisfied are you with your purchase experience?
5 4 3
2
1 0
Number of answer
The distribution of satisfaction scores for question 2
How satisfied are you with your installation experience?
5 4 3
2
1 0
Number of answer
The distribution of satisfaction scores for question 3
How satisfied are you with your user experience?
5 4 3 2
1
0
Number of answer
The distribution of satisfaction scores for question 4
How satisfied are you with your support experience?
5 4 3 2
1
0
Number of answer
The distribution of satisfaction scores for question 5
Overall, how satisfied are you with our software?
5 4 3 2
1
0
Number of answer
General satisfaction per question
100%
90% 80%
40%
60% 80% 80% 80%
70%
60% 50% 40% 30% 20% 10% 0%
20%
20%
40%
20% 20% 20% 20%
How satisfied are How satisfied are How satisfied are How satisfied are Overall, how you with your you with your you with your you with your satisfied are you purchase installation user experience? support with our experience? experience? experience? software?
1 - Very Satisfied 3 - Neither Satisfied nor Unsatisfied 5 - Very Unsatisfied 2 - Somewhat Satisfied 4 - Somewhat Unsatisfied
Customer summary of satisfaction from survey
Customer summary of satisfaction from survey
18 16 14 12 10 8 6 4 2 0
Number of answer
Customer rate of satisfaction
1 - Very Satisfied
4%
0% 8% 24%
2 - Somewhat Satisfied 3 - Neither Satisfied nor Unsatisfied 4 - Somewhat Unsatisfied 5 - Very Unsatisfied
64%
Analysis from customer comment
Comment show that high satisfaction Comment show problem for customer satisfaction
Problems have been resolved quickly. Many problems with installation. (Customer A) Clearly our unique environment offered plenty of challenges. (Customer A) Our teams use Viking all the time. Even though it was a bit hard to get used to, now they like it. (Customer C) Lots of problems but they are resolved quickly. (Customer C)
Project teams have adopted Viking quickly, however they wish they could modify/add to it. (Customer E)
Summary
Status: have a high customer satisfaction Problem:
Big
problem: from “installation aspect” => need to improve Other small problem: May be acceptable
