Technical Support

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DAVID H. JONES 3807 Wolcott Court, Florissant, Missouri 63034 (314) 323.6735 [email protected]

Experienced IT professional with demonstrated experience in leading full spectru m of project development and implementation. Highly analytical with expertise in providing comprehensive network and system analysis, detail design, as well as development and integration of operating policies and short or long-term plans. Exposed in diverse areas related to system development, including requirement de finition / evaluation, design, architecture, full system construction, testing, and support. Exceptional project leader with the ability to coordinate and admin ister all facets of project-based efforts while motivating teams. Exemplified re sults-driven performance in environments where functional responsibilities are a ligned to business strategies.

AREAS OF EXPERTISE Engineering Management Business Continuity Planning Systems Migrations Network Infrastructure Budget Administration Project Management Internal Business Support Team Leadership

PROFESSIONAL EXPERIENCE Project Manager, Sanibel Unlimited ~ St. Louis, MO May 2005-Present

Assume general project management duties, including administering cost, quality, and schedule of home restoration projects in excess of $120K and on-si te restoration process Manage project request for information and proposal as well as contracto r selection Control corporate finances, particularly development budget, to ensure r ational allocation of funds and successful project completion Oversee project schedules to ensure compliance with critical-path and ti mely completion of restoration project Midrange Implementation Manager, AT&T ~ St. Louis, MO Jul 2002-Aug 2007

Functioned as team leader for the Mid-Range Regional Operations Control Center Offered 24/7 centralized midrange system monitoring services to IT and n on-IT organizations throughout a 13-state region, as well as surveillance assist ance on system hardware, operating systems, databases, applications, and network s through utilizing company software tools Administered Tier 1.5 troubleshooting, problem-solving, and recovery of all Unix, Tandem, and NT systems Provided solutions and responded to server issues that were beyond the k nowledge of technical support staff Demonstrated expertise in identifying technical problems and providing a

ccurate resolutions on existing issues Network Engineer, Sprint ~ Overland Park, KS ~ Reston, VA 2 Jun 2001-Jul 200

Developed and assessed established route to ensure uninterrupted connect ion through utilizing company software Actively involved on high-level network related responsibilities, such a s network architecture, design, device selection, and policies Presented innovative designed routes through utilizing MS Project and Vi sio Directed maintenance of existing routes to ensure quality by using in-ho use software tools Managed all network management duties for Long Distance Division of Spri nt, from design through implementation and troubleshooting Served as member of the Associate Engineer Program Technical Intern, Ford Motor Company ~ Allen Park, MI Summer 2000 Facilitated cost analysis of project equipment needed for the Adv. Elect ronics and Telematics Division website Investigated and evaluated similar competitor product performance for or ganizational website Engaged in implementing and launching an organizational website utilizin g FrontPage 2000, Microsoft Project, Access 2000, and Macromedia Fireworks 3.0 Technical Intern, Ford Motor Company ~ Dearborn, MI dures Summer 1999

Administered testing and documentation of climate control module results Conducted software validation based from pre-established method of proce Developed user interface screens (UIR) in performing tests Supported the climate control engineering staff in wiring of modules

EDUCATION Bachelor of Science in Management Information Systems, Minor in Computer Science , 2001 Missouri Science and Technology (Formerly: University of Missouri) ~ Rolla, MO Associate of Arts in General Transfer Studies, Minor in Engineering, 1997 St. Louis Community College ~ Florissant Valley, MA

PROFESSIONAL DEVELOPMENT HP Systems Administrator Training SUN Systems Administrator Training IBM Systems Administrator Training Nortel Networks Passport Carrier-IP Program (Certificate of Completion) Associate Engineer Program Specialized Trainings: Telephony and Data Communications X.25/Frame Relay LANs and Bridging Evolving Internet Protocol and DSL Technologies

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HP Analyzer, Routing, TCP/IP and Remote Access SONET and ATM Protocols Packet Data Network Management Troubleshooting Data Networks ION and Data Network Design

AFFILIATIONS National Society of Black Engineers (NSBE), Treasurer Florissant Valley Basketball Team, Team Captain

AWARDS / RECOGNITIONS Emerson Electric Engineering Scholarship UMR Alumni Scholarship UMR MEP Engineering Scholarship UMR Transfer Scholar

TECHNICAL ACUMEN Operating Systems Software ndows based C programming Applications mbly IBM and Macintosh C++, C, Turbo Pascal, Fortran 77, COBOL, SAS, Wi Microsoft Office, WordPerfect, MathCAD, and Asse

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