Technical Support
Content
Hard Working Gentleman Justin Rivera [email protected] Categories Customer Service, Technical Support, Administrative Support Salary $30,000/yr Status Full Time Language English My Skills: * Organization is the key. I always pay attention to detail. I am a dependable person. * I am teachable as well a teacher and I will perform my duties to the best of m y abilities. * Computers are my strong point, using operating systems from Windows 98 to Vist a. * I am somewhat advanced in computer hardware and software. * I have skills in network configuration with LAN and WLAN networks. * My knowledge of using Microsoft Word, Excel, PowerPoint, and Outlook are above average. * I can type between 30-40wpm and excellent using 10-key * I perform administrative responsibilities, data entry, and reception duties ex ceptionally well. * I always have a positive attitude and will always be optimistic. * The quality of my work will always be at satisfactory and more. (Cell) (954) 643 - 4153
Education American Intercontinental University Presently Attending with a 3.0 GPA Major: Pursuing Information Technology (specializing in computer forensics), B.A . graduation 2012 Comments: I am very passionate about computers, networking, device usage, and an y other kind of technology. I plan to use my education and start as a Tech Suppo rter. From here I will see what new challenges are out there for me and hopeful ly I will take on my dream of becoming a Computer Forensics Specialist. Coral Glades High School Graduated: Yes 2.8 GPA Comments: I always took challenging high school courses like Honors Physics, Geo metry & Trigonometry, English Honors, and Honors Social Studies classes. I becam e the first Band Captain of this school. When it opened up in 2004, I helped to start the music program with a great name. Using my music skills, I traveled wit h Drum Corps International's "Phantom Regiment" and The Sound of America Honor B and, learning about excellence, achievement, setting goals higher than my own st andard, and pushing yourself to your limits in order to reach those high goals. Work Experience Examiner.com Fort Lauderdale Technology Examiner Ft. Lauderdale, FL September 2010 - Present Comments: I write articles to inform people about today's technologies and gadge
ts. I tell people about updated software and hardware, strategies to keep your computer safe and upcoming new technology that may improve our everyday life. Convergys Floor Assistant/Workforce Tamarac, FL October 2009 - July 2010 Comments: I arrange schedules according to specific requests or instructions. I helped keep all regulations and rules in line. Put together reports on excel f or the managers to statistically analyze and use towards everyday performances. Multitasking is a key essential to this job because you had to keep track of al l agents' progress on the phone, keep track of schedules, constantly update the reports, and inform the managers and/or command center of any problems. Ark TeleServices IT Assistant/ Customer Service Rep. Boca Raton, FL March 2009 - April 2009 Comments: I set up computers to the networks, connecting the Windows 2000 and XP to the Sundialer program linked to the buildings network. I also learned how t o use a T1 dialer for a 24 connection setup. And following my practice, I conti nued to go on the phones to provide customer service and help customers with the ir renewals and requests. Cherry Hill Photo Assistant Manager Plantation, FL November 2008 - December 2008 Comments: Taking pictures of families with Santa; Financial Balancing, Training other employees, filling out reports for corporate office, and Customer Service. CVS/Pharmacy Shift Supervisor Coral Springs, FL January 2007 - August 2008 Comments: Cash-out registers and deposit money to the bank; provided Customer Se rvice and Help or Train Employees on store operations and needs; Stock; Maintena nce; Plano-grams; be ready to come in if someone is sick, or injured. I was in charge of inventory counting and database. I added new products and replaced th em for discontinued products through-out the database. I also was responsible f or the financial balancing of the registers and safe, and trained and added new employees to the store system. Gap Inc. (Old Navy) Sales Associate June 2005 - January 2007 Coral Springs, FL Comments: Provided Customer Service, Maintenance on anything in the store; helpe d lifting heavy objects; Cashier; Plano-grams; coming in on off days if needed; and if my boss needed help with the computer or a machine or tool, I fixed it.
Education American Intercontinental University Presently Attending with a 3.0 GPA Major: Pursuing Information Technology (specializing in computer forensics), B.A . graduation 2012 Comments: I am very passionate about computers, networking, device usage, and an y other kind of technology. I plan to use my education and start as a Tech Suppo rter. From here I will see what new challenges are out there for me and hopeful ly I will take on my dream of becoming a Computer Forensics Specialist. Coral Glades High School Graduated: Yes 2.8 GPA Comments: I always took challenging high school courses like Honors Physics, Geo metry & Trigonometry, English Honors, and Honors Social Studies classes. I becam e the first Band Captain of this school. When it opened up in 2004, I helped to start the music program with a great name. Using my music skills, I traveled wit h Drum Corps International's "Phantom Regiment" and The Sound of America Honor B and, learning about excellence, achievement, setting goals higher than my own st andard, and pushing yourself to your limits in order to reach those high goals. Work Experience Examiner.com Fort Lauderdale Technology Examiner Ft. Lauderdale, FL September 2010 - Present Comments: I write articles to inform people about today's technologies and gadge
ts. I tell people about updated software and hardware, strategies to keep your computer safe and upcoming new technology that may improve our everyday life. Convergys Floor Assistant/Workforce Tamarac, FL October 2009 - July 2010 Comments: I arrange schedules according to specific requests or instructions. I helped keep all regulations and rules in line. Put together reports on excel f or the managers to statistically analyze and use towards everyday performances. Multitasking is a key essential to this job because you had to keep track of al l agents' progress on the phone, keep track of schedules, constantly update the reports, and inform the managers and/or command center of any problems. Ark TeleServices IT Assistant/ Customer Service Rep. Boca Raton, FL March 2009 - April 2009 Comments: I set up computers to the networks, connecting the Windows 2000 and XP to the Sundialer program linked to the buildings network. I also learned how t o use a T1 dialer for a 24 connection setup. And following my practice, I conti nued to go on the phones to provide customer service and help customers with the ir renewals and requests. Cherry Hill Photo Assistant Manager Plantation, FL November 2008 - December 2008 Comments: Taking pictures of families with Santa; Financial Balancing, Training other employees, filling out reports for corporate office, and Customer Service. CVS/Pharmacy Shift Supervisor Coral Springs, FL January 2007 - August 2008 Comments: Cash-out registers and deposit money to the bank; provided Customer Se rvice and Help or Train Employees on store operations and needs; Stock; Maintena nce; Plano-grams; be ready to come in if someone is sick, or injured. I was in charge of inventory counting and database. I added new products and replaced th em for discontinued products through-out the database. I also was responsible f or the financial balancing of the registers and safe, and trained and added new employees to the store system. Gap Inc. (Old Navy) Sales Associate June 2005 - January 2007 Coral Springs, FL Comments: Provided Customer Service, Maintenance on anything in the store; helpe d lifting heavy objects; Cashier; Plano-grams; coming in on off days if needed; and if my boss needed help with the computer or a machine or tool, I fixed it.
