Technician

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William C. Huff 7906 E. 91st St., Kansas City MO 64138 816.200.1364 a [email protected] Summary of Qualifications Resourceful Information Technology Professional with exceptional expertise in Sy stems Administration and Network Management. Highly skilled in effectively resea rching and resolving complex technical issues with advanced hardware and softwar e troubleshooting and support skills. Excellent project management capabilities with the skill to manage multiple tasks in environments demanding uninterrupted operations. Enthusiastic team member who willingly takes initiative and accepts additional responsibilities. Strong work ethic and positive attitude. Honorable Discharge from US Navy Veteran of Desert Storm. Technical Expertise Synopsis Operating Systems Skilled in installation, support and use: Windows (7, 2000, 2003 Server & Profes sional, XP and older versions of Server and Workstation), Linux, Free BSD. Productivity Software Skilled in installation, support or use: MS Office (2000, XP & 2003, 2007), Micr osoft Internet Explorer, Microsoft IIS, Microsoft DNS Manager, I-mail, MySQ, Apa che, BIND, Agilent, Hummingbird (SSH), Doc-Share Microsoft Sys., UNIX, Hardware Skilled in installation, set-up and support: Wireless Modems, Modems, Network In terface Cards, Cisco Routers, Hubs, Switches, Desktop Systems, Virtual Servers ( VM Ware), Laptops, , Access and Intrusion Controllers, CCTV equipment, DVRas, SA N and NAS storage, SIP Phones hardware and software, Networks Skilled in access, printing and connectivity: Microsoft NT, TCP/IP, Remote Acces s, Intranet, Internet. Career Overview and Highlighted Accomplishments NETWORK OPERATIONS TECH II Ericsson, Access Operations Overland Park, KS (September 2009 a" September 2010) Moving to Ericsson was a managed services contract between Sprint and Ericsson. Sprint giving control of all network processing, monitoring, and design to Erics son, I continued to perform the same duties as at sprint NETWORK OPERATIONS TECH II Sprint, Access Operations, Overland Park, KS (September 2008 a" September 2009) Conducted Project Management, for internal and external groups, for the purpose of migrating voice and data traffic, ordering and planning voice and data lines across multiply LECas, working with leasing agreements on dark fiber lines, deco mmissioning voice and data pipes to varies LECas and alternate carriers in a cos t savings initiative totaling 867 million over a 5 year period. a Designed and planned circuit moves with LECas and alternate carriers managed t he end to end process for completion of all traffic with a 99.96% success rate f or traffic uptime. a Conducted and managed cost savings projects that netted Sprint a savings of 18 3 Million in the first 6 months for access cost with other carriers. 911, CDMA and SS7 Test Engineer

 

Sprint, Cable Network Infrastructure, Overland Park, KS (November 2006 a" September 2008) Tested and trouble shot call routing across; SIP, TDM, IMT, OPDA, E911 Trunking; Wrote standards, testing plans, and Methods and Procedures for the development of the VoIP network. Delivered projects on time and eliminated cost overages by working closely with Project Managers, Planners, Translations, and 911 Design Te ams. a Call Through Testing for the Cable Network Infrastructure used for the Sprint Cable Partners for VoIP traffic. a Trouble Shot Call Failures in the Nortel Next Generation Voice Network (CS2000 Switch) by identifying incorrect builds in translations. a Conducted SS7, MEGACO and SIP call traps to verify correct call and switch rou ting across Sprints network. a Troubleshoot T1/DS3 issues with call quality quality at forPSAPas. E911 Routing Making recommend ations on settings in CSU/DSU for call a Conducted basic and enhanced 911s call testing complying with all Federal Stat e and local PSAP regulations. a Knowledge and understanding of trunk plans, dial plans and calling scopes, FMS and CIS as used on the Sprint network. a Lead Process management team for all E911 testing, traffic routing, and design . YOH (Contractor for Sprint) Sprint, Core Network Delivery in Transport Service Delivery Group, Overland Park, KS (April 2006 a" November 2006) a While assigned to Transport Service Delivery Group I assisted in the installat ion of Sprints Next Generation EVDO Service offering. The group installed severa l hundred key circuits to building out the third phase of the EVDO project for P CS cellular network.. a Provisioned and troubleshot DS3, and OC3 transport systems as well as switch a nd router end devices. a Worked with local exchange carriers to resolve issues hindering circuit test a nd turn-up including equipment trouble resolution, cross connects and faulty tra nsport mediums. a Experience in troubleshooting the following equipment: a DACS, Alcatel IMTN, Alcatel 1630, Alcatel 1631, Tellabs 532L, Titan 5500, Tita n 6500. a ROUTERS Cisco, Nortel Sales and Service Engineer TSN, Inc., Kansas City, MO (July 2005 a" April 2006) Service and installation of Access Control, Surveillance, and Alarm systems. Ins tallation, Setup and Support of office equipment; Routers, Hubs, Switches, Deskt op Systems, Enterprise Servers, Printers, PBX a Administration of Windows and Novell Servers. a Installed and Maintained, Telephony equipment and VoIP systems. a Work with Office Managers to create track and manage trouble tickets with time ly resolutions. a Installed and Maintained Access Control System, for Interior and Exterior Buil ding Access. a Design and Installation of Intrusion Alarm systems and Surveillance Camera sys tems a Skilled in the integration of voice, data, access control, intrusion, and surv eillance systems systems into a cohesive platform platform for management from any network locat ion System Service Technician Trillium Industries, Kansas Kansas City, Mo (April 2003 a" July 2005) Installation, Setup and Support of office equipment; Routers, Hubs, Switches, De sktop Systems, Enterprise Servers, Printers, PBX, Developed core operations for Web Hosting platforms and integrated administration, billing and support softwar e and work flow management

 

a Administration of Windows and Novell Servers. a Work with Office Managers to create track and manage trouble tickets with time ly resolutions. Tested and ensured a timely and accurate ticket tracking system assisting with all help desk functions for several small companies. a Setup and maintained Cisco, Netgear, and Linksys; switches, routers and networ k connectivity to multiple network providers. a Developed systems and network monitoring. a Extensive use of Unix and Linux systems for monitoring and application managem ent Tier III Systems Engineer Communitech.net, Interland Company, Kansas City, MO (November 2000 a" May 2003) Assisted Systems Engineering Department by providing Tier 3 support to employees and customers in web hosting environment where responsibilities vary on a daily abasis. Ensure timely and accurate resolution to issues via ticket systems and phone c alls documenting all problems and resolution. a Built and upgraded servers and provide ongoing management and maintenance for 3000 dedicated servers in data center. a Manage switches and routers and overseen network connectivity to multiple netw ork providers monitoring all DS3as and OC connections from several providers. a Instrumental in completing the migration of 45,000+ virtual and dedicated web servers from a Data Center in Kansas City to Atlanta in less than 6 days. a Started at Tier I helpdesk support for webhosting accounts working way up to S ystems Engineer.

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