Technician

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Garry J. Knowles 16 William Street Summit, NJ 07901 (908) 277-1758 [email protected] SUMMARY and SKILLS: Over 30 years experience. Trained with a strong electro-mechanical background to repair systems at the component level using VOM and Oscilloscope. Completed structured and self-study courses to continue certifications. I have over twelve years experience in Norstar Key and BCM systems and am proficient in installing cable and meeting codes. Excellent customer relationship skills. OBJECTIVE: To be employed at a company where I may utilize my technical expertise to meet customer needs. EXPERIENCE: Census Enumerator (April 2010 to September 2010) Worked at collecting data for the 2010 Census. One of thousands of citizens who went door-to- door to verify data and collect information from citizens who did not complete Census. Surveyor (July 2008 for to September 2008) Performed surveys commercial property Prince Telecom, subcontracted by for Comcast. Measurement and drawing of detailed diagrams of telephone pole locations and telephone pole identification numbers to provide the cable company with footage from tap to building. Telephone and Surveillance Technician (December 2007 to February 2008) Installed Lucent key phones and surveillance systems. Ran cable mounted video cameras and equipment and programmed surveillance and telephone systems. Data 100 a" Blackbox Voice Services (October 1978 to July 2007)* Resident Telephone Technician Serviced over 40 Norstar key, and BCM systems for Essex County, NJ, including but not limited to Prosecutor's Office, County Executives, Clerk's Department, Welfare, and other miscellaneous departments. Repairing and programming voice mail, phone additions, phone changes, moving systems to different rooms and floors in various buildings and providing on- demand service to all county employees. Field Telephone Technician Serviced Nortel Key Systems to Union and Hudson Counties. Installed new systems, cabled and programmed sets up to 60 systems. Performed MAC work. Project Manager Installed and maintained Key Systems, DV-1 a data voice system 10 years ahead of its time, ran miles of cat3, cat,5, cat6 for phone systems, networks, paging and large Conferencing Bridges, both T-1 and analog lines for national accounts for BJ Wholesalers and Staples. Intergraded all the systems and trained customers on setting up conferences, monitoring the meetings, using the paging, and all of the aspects of the phone system. Senior Field Engineer On special assignment, testing Nortel PBX voice, data, and alarms for N.Y. Transit Authority Subway System. Forcing alarms such as smoke, doors open, and channel bank alarms to the command center. Field Engineer Maintained 25 Keybatch customers in northern N.J. this included disk hard drives, high speed drum and, band printers, high speed card readers, card punch, modems, monitors, and magnetic tape drives. Travel sites in other states to serve as technical support to make adjustments on disk drives, such as cats-eyes and data burst, duration of hammer flight times on printers, pick pulses on card readers using the oscilloscope. Repaired hammer driver, buffering boards, and power supplies to component level. Bench Technician Repaired AM-FM 8-track, cassette, televisions both tube and solid state and C. B. radios to the component level. I set standing wave ratio for C.B. radios. I am proficient in repairing pre-amplifiers and high powered amplifiers, impedance matching transformers. EDUCATION: DeVry Technical Institute, Woodbridge, NJ Electronic Technician Diploma 4.00 GPA Valedictorian Union County Jr. College, Cranford, NJ Pre-Engineering (two semesters on Dean's List) *Data 100, purchased by Northern Telecommunications, then changed to Nortel; joint venture, then named Bell Atlantic Meridian, bought by WilTel, changed to Williams Communications, bought by another Holding Company, Platinum Equity,

 

again changed to Nexterra, Nexterra One, bought by Blackbox Voice Services.

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