Answerin
(Name of the company)
Good morning.
(Name of the company)
Can I help you?
InIroclucing
This is (name).
(Name) speaking.
This is (name) speaking.
This is (name) from
(name of the company).
Asking to speak to
someone
I'd like to speak to
(name / department),
please. Can you put
me through to
(name / department)?
Can / Could I speak to
(name / department),
please?
eConnecting the caller
Hold on a minute, I'll
put you through.
The line is engaged /
busy. Do you want to
hold? Will you hold
or will you call back
later?
Could you hold on?
Offering to take a
message
Can I take a message?
Would you like to leave
a message?
Asking to leave a
message
Could I leave a message?
Could you take a
message?
0 Saying reason for
calling
I'm calling / phoning
about...
Making an
appointment
When could we meet?
When would be
convenient /
possible for you?
Would Monday
suit you / be OK
o Closing
Nice talking to you.
I'll check and let you
know.
Thanks for your help.
Fine / Great / OK.
Goodbye (then / for
now). (Nome della ditta)
Buon giorno. (Nome
de//a ditta) Desidera?
Sono (nome della
persona).
Sono (nome della
persona). Sono
(nome della
persona). Sono (nome
della persona) della
(nome della ditta).
Vorrei parlare con (nome
della persona / reparto),
per favore. Mi puo
passare (nome della
persona / reparto)?
Posso / Potrei
parlare con (nome
della persona /
reparto), per
favore?
Lin attimo prego. Glielo
passo.
La linea
e
occupat
a. Vuole
attender
e? Vuole
attender
e o
chiama
piu
tardi?
Potrebb
e
attender
e?
P
o
ss
o
pr
e
n
d
er
e
u
n
m
e
ss
a
g
gi
o
?
V
u
ol
e
la
s
ci
ar
e
u
n
m
e
s
s
a
g
gi
o
?
Qu
an
do
pot
re
m
mo
inc
ont
rar
ci?
Qu
an
do
le
an
d re
bb
e
be
ne
?
Lu
ne
di
le
an
dre
bb
e
be
ne?
Si, lunedi andrebbe
bene.
No, temo di essere
impegnato.
Potrei
lascia
re un
mess
aggio
?
Potre
bbe
prend
ere
un
mess
aggio
?
Telefono per...
E
stato
un
piac
ere
parla
re
con
lei.
Cont
rollo
e le
faro
sape
re.
Grazie per l'aiuto.
Bene.
Arrivederci (allora / per
ora).
Complete these sentences with an appropriate
word.
1 I think we really
Department, please?
need to meet.
3 The line is ...................................
When would be
want to hold?
4 Could I ..........................................
...................for you?
Ms Stradford, please?
5 ................................. on a min
2 Can you put me....................................
Purchasing
you through
6 I'm...............................about our l
order.
at ten.
7 Swiftair Ltd. Can I ...................
9 This is Don Brown....................
8 Nice ..................................................
10 Mr Jeff erson is in a
you on Wednesday