Telephone
Content
Telephone
VOCABULARY: Hold on / Hang on: wait Hang up/ ring off : Ring up: make a call (ring somebody up): Pick up the phone/ pick the phone up: Hang on a second: Put through/ put you through/: Call back: return a phone call: The line: Dial: Operator: người trực tổng đài
Introducing yourself Hello, This is Ken./ I’m Ken. Hello, Ken speaking. Asking for Someone Could/ May I speak to (Mr Smith), please...? Is (Mr Smith) there, please ? Is (Mr Smith) in? –Yes, Mr Smith speaking. "May I ask who's calling?" "Could I have your name, please?" - "Yes, this is Tom Thompson speaking." Connecting Someone I'll put you through. Can you hold on a moment?/Can you hold the line? I'll put you through. How to reply when someone is not available I'm afraid Mr Jackson is not available at the moment. Mr Jackson isn't in/ Mr Jackson is out at the moment. I'm afraid Mr Smith is…… out of the office today." I’m sorry ………………….. off sick today." … in a meeting." … on holiday."
Taking a Message “Could I take a message? “Would you like to leave a message?" Yes, Could you ask him to call me back? Yes, of course. Could you ask him to return my call?
“Does he have your number ?” “What's your number, please” Others: I'm off to a conference. - no problem, bye! Hang on a moment and I'll put you through. 'Could you repeat that, please?' 'Could you speak a little more slowly, please?' 'Would you mind spelling that for me please?' PRACTISE LISTENING Conversation 1 Ring…ring… R: C: R: C: R: C: R: C: R: C: Hello. Hello. ______ Steve ________? I'm sorry. He's not here right now. What time will he be _________? Around five thirty. This afternoon? Yes. May I ask _______ _____________? ________ _________ his friend, Greg. Okay. I'll tell him you called. Thanks. Conversation 2 Ring…ring… R: C: R: C: R: C: R: Tyler residence. ______ _______ Naomi? No, this is her sister, Nancy. You sure sound like Naomi. Oh. Can I ________ a message? Sure. Please tell her that Andy called. Okay. I'll _________ her the message.
C: R:
Thanks. Bye.
VOCABULARY: Hold on / Hang on: wait Hang up/ ring off : Ring up: make a call (ring somebody up): Pick up the phone/ pick the phone up: Hang on a second: Put through/ put you through/: Call back: return a phone call: The line: Dial: Operator: người trực tổng đài
Introducing yourself Hello, This is Ken./ I’m Ken. Hello, Ken speaking. Asking for Someone Could/ May I speak to (Mr Smith), please...? Is (Mr Smith) there, please ? Is (Mr Smith) in? –Yes, Mr Smith speaking. "May I ask who's calling?" "Could I have your name, please?" - "Yes, this is Tom Thompson speaking." Connecting Someone I'll put you through. Can you hold on a moment?/Can you hold the line? I'll put you through. How to reply when someone is not available I'm afraid Mr Jackson is not available at the moment. Mr Jackson isn't in/ Mr Jackson is out at the moment. I'm afraid Mr Smith is…… out of the office today." I’m sorry ………………….. off sick today." … in a meeting." … on holiday."
Taking a Message “Could I take a message? “Would you like to leave a message?" Yes, Could you ask him to call me back? Yes, of course. Could you ask him to return my call?
“Does he have your number ?” “What's your number, please” Others: I'm off to a conference. - no problem, bye! Hang on a moment and I'll put you through. 'Could you repeat that, please?' 'Could you speak a little more slowly, please?' 'Would you mind spelling that for me please?' PRACTISE LISTENING Conversation 1 Ring…ring… R: C: R: C: R: C: R: C: R: C: Hello. Hello. ______ Steve ________? I'm sorry. He's not here right now. What time will he be _________? Around five thirty. This afternoon? Yes. May I ask _______ _____________? ________ _________ his friend, Greg. Okay. I'll tell him you called. Thanks. Conversation 2 Ring…ring… R: C: R: C: R: C: R: Tyler residence. ______ _______ Naomi? No, this is her sister, Nancy. You sure sound like Naomi. Oh. Can I ________ a message? Sure. Please tell her that Andy called. Okay. I'll _________ her the message.
C: R:
Thanks. Bye.
