The Day After - A Post Deployment SharePoint Survival Guide

SharePointintersection
The Day After
A Post-Deployment SharePoint Survival Guide
Eric Shupps
[email protected]
Sponsored by:
Visit us on the web at www.binarywave.com
Real-time application monitoring, event
management, and operational health
metrics for Microsoft SharePoint
Reduce troubleshooting time by up to 30%
Increase efficiency and improve user satisfaction
Avoid downtime and costly outages
Meet or exceed service level agreements
Maximize investment in current infrastructure
Sponsored by:
Visit us on the web at www.binarywave.com
Real-time application monitoring, event
management, and operational health
metrics for Microsoft SharePoint
Reduce troubleshooting time by up to 30%
Increase efficiency and improve user satisfaction
Avoid downtime and costly outages
Meet or exceed service level agreements
Maximize investment in current infrastructure
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About Me
CKS:DEV
The
SharePoint
Cowboy
Patterns
&
Practices
Eric Shupps
www.sharepointcowboy.com www.slideshare.net/eshupps facebook.com/sharepointcowboy @eshupps
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Agenda
Planning
Adoption
Publication
Operations
Support
Education
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Planning
Planning
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Implementation
Day One
We have SharePoint!
Day Two
We have SharePoint!
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It’s Never too Late for a Good Plan
Branding Apps
Search Taxonomy Navigation
Social
Security Content Features
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Planning Tools
 Vision document
 Design and planning sessions
 Technical
 Executive
 Business
 Support
 Governance plan
 Functional specifications
 Physical and logical architecture
 Information architecture
 Development and customization
strategy
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Adoption
Adoption
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Reasons for Failure
Vision, Goals and Objectives
Poor Communication
Barriers Without Benefits
Inadequate Education
Rules and Restrictions
Resistance to Change
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Drivers for Success
Plan to Succeed
Create Excitement
Demonstrate Clear Value
Win Quickly and Often
Listen, Accept and Adapt
Solve Core Problems
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Adoption Tools
 Home page and file location defaults
 Implementation of key applications
 Contests, prizes and giveaways
 Recognition
 Newsletters
 Posters
 Executive engagement
 Sandbox “playground”
 VIP Groups
 Departmental champions
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Education
Education
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Assume to Fail
Different doesn’t always mean better
More capabilities often results in a
longer learning curve
The current process may be poor but
it’s familiar
Just because you understand the
technology doesn’t mean users will
What you want may not be what the business
wants (or needs)
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Training Options
Formal Informal
Contextual On Demand
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Education Tools
 Classroom Training
 Computer-based Training
 Video
 Self-paced Tutorials
 Task-based Tutorials
 Step by step walkthroughs
 Rich media (audio/video)
 Wiki Pages
 Workshops
 Contests
 Lunch and Learn sessions
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Publication
Publication
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Cultivate Contribution
Guidelines
Roles
&
Responsibilities
Ownership Empowerment
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Publication Tools
 Education
 How To’s and Tutorials
 Publishing Guidelines
 Wiki
 Acceptable Use Policy
 Working Groups
 Champions
 Demonstrate -> Transition ->
Support
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Operations
Operations
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Value
Mission Critical Service
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Platform
Operational Stability
Incidents Performance
Event
Velocity
Availability Uptime
Error
Rate
Disaster
Prevention
Disaster
Recovery
Data
Protection
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Monitoring
Hardware
Network
Server Applications
Dependent Applications
Systems
Software
Operating System
Database
Services
Delivery
Response & Resolution Time/Rate
User Satisfaction
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Provisioning
Service Applications
Web Applications
Site Collections
Sites
Archiving
Permissions
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Security
Authorized Access
Unauthorized Access
Auditing
Response Plan
Breach Detection
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Delivery
Features
Components
Enhancements
Applications
Utilities
Customizations
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Maintenance
Infrastructure
Platform
Applications
3
rd
Party
Service Packs
Updates
Version to Version Upgrades
OS and Hardware
Request Review and Approval
Change Management
Impact Assessment and Scheduling
Fallback/Rollback Procedures
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Operations Tools
 Business continuity plan
 Disaster recovery infrastructure,
procedures and frequent drills
 Backup/Recovery scripts and/or 3
rd
party products
 Comprehensive monitoring tools
 Log analysis and intelligence tools
 Security risk assessments and
regular/automated auditing
 Provisioning policies & automation
 Maintenance plan
 Change management procedures
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Support
Support
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Service Operations
Event Management
Incident Management
Request Fulfillment
Access Management
Problem Management
IT Operations Control
Facilities Management
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Did you know?
The average SharePoint farm generates
more than 5,000 critical events each day
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Event Management
Monitoring
Investigation
Assignment Escalation
Review
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Event Velocity
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Event Categories
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Incident Management
Ticketing Triage Routing Tracking Resolution Reporting
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Support Tools
 Service delivery plan
 Well-defined policies & procedures
 Incident management system
 Event management system
 Post-mortem reviews
 Internal performance measurement
 User satisfaction surveys
 User feedback mechanism
 User engagement opportunities
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Review
Planning
Adoption
Content
Operations
Support
Education
Sponsored by:
Visit us on the web at www.binarywave.com
Real-time application monitoring, event
management, and operational health
metrics for Microsoft SharePoint
Reduce troubleshooting time by up to 30%
Increase efficiency and improve user satisfaction
Avoid downtime and costly outages
Meet or exceed service level agreements
Maximize investment in current infrastructure
Questions?
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