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MARK A. SMITH 1010 Court Drive Apt. K tpost.net
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Duluth, GA 30096
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(678) 852-2591
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ms6834ce@wes
MANAGEMENT/OPERATIONS PROFESSIONAL Accomplished and highly motivated MANAGEMENT/OPERATIONS professional with a prov en record of success. Experience in Sales, Management, Management, Customer Service and Bus iness Operations. Accustomed to working in fast paced environments with a niche for multi-tasking. Skilled in strategic planning and implementation; able to pri oritize effectively, multi-task and achieve objectives within time and budget. K nown for building strong relationships with internal and external partners. CORE COMPETENCIES * Merchandising * Attention to Detail * Rapport Building * Presentation Skills * Workforce Supervision * Performance Management * Organizational Skills * Leadership * Accounting * Risk Management PROFESSIONAL EXPERIENCE SAM'S CLUB DULUTH, GA Team Leader, 2004-present * Manages day to day store operations, while training and developing a team of 8 employees. * Responsible for managing and maintaining low debt in order to optimize overall profit. * Analyzes profit and loss statements and implement strategies in order to align with corporate goals and objectives. * Compared pricing between competition in order to stay competitive and profitab le in the marketplace. * Expertise in dissolving customer disputes and ensuring every customer was comp letely satisfied with their service. * Processes and verifies documentation relating to personnel activities such as staffing, recruitment, training, grievances and performance evaluations. * Implemented new product lines and created strategies to introduce and promote them to customers. * Enforced loss prevention policy and awareness on the floor in order to control external shrinkage. * Established sales goals, managed budgets and devised sales forecasts. * Maximized sales and profitability of assigned areas through execution of compa ny programs. * Worked directly with vendors to confirm and verify shipments. * Developed and sustained strong business relationships with preferred customers which lead to increase revenue month over month. * Analyzed sales trends and monitored stock levels on all inventory items. * Develops staff member succession plans emphasizing skill assessment, training and performance management. * Maintains brand standards ensure compliance with all policies and procedures. * Motivated staff to meet store goals and comply with policies and procedures. * Builds network of candidates, interviews and hires staff members while adherin g to budgetary goals. FOOT LOCKER KALAMAZOO, MI Assistant Manager, 2002- 2004 * Responsible for preparing bank deposits, employee payroll, conducting sales go als meetings.
* Supervised, trained and managed a five-member sales team. * Tracked all store shipping and receiving reports, documented inventory and dev eloped tracking system. * Achieved store's sales plans and operating profits while maintaining expenses. * Supervised product inventory; verified quantity and quality of products receiv ed. * Handled full and part time shift scheduling of employees as well as other pers onnel issues. * Managed front cashiers in areas of money handling, voids, shift breaks and cus tomer service. * Prepared bank deposits and daily sales reports. EDUCATION WESTERN MICHIGAN UNIVERSITY - Kalamazoo, IL Bachelor of Arts
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Duluth, GA 30096
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(678) 852-2591
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ms6834ce@wes
MANAGEMENT/OPERATIONS PROFESSIONAL Accomplished and highly motivated MANAGEMENT/OPERATIONS professional with a prov en record of success. Experience in Sales, Management, Management, Customer Service and Bus iness Operations. Accustomed to working in fast paced environments with a niche for multi-tasking. Skilled in strategic planning and implementation; able to pri oritize effectively, multi-task and achieve objectives within time and budget. K nown for building strong relationships with internal and external partners. CORE COMPETENCIES * Merchandising * Attention to Detail * Rapport Building * Presentation Skills * Workforce Supervision * Performance Management * Organizational Skills * Leadership * Accounting * Risk Management PROFESSIONAL EXPERIENCE SAM'S CLUB DULUTH, GA Team Leader, 2004-present * Manages day to day store operations, while training and developing a team of 8 employees. * Responsible for managing and maintaining low debt in order to optimize overall profit. * Analyzes profit and loss statements and implement strategies in order to align with corporate goals and objectives. * Compared pricing between competition in order to stay competitive and profitab le in the marketplace. * Expertise in dissolving customer disputes and ensuring every customer was comp letely satisfied with their service. * Processes and verifies documentation relating to personnel activities such as staffing, recruitment, training, grievances and performance evaluations. * Implemented new product lines and created strategies to introduce and promote them to customers. * Enforced loss prevention policy and awareness on the floor in order to control external shrinkage. * Established sales goals, managed budgets and devised sales forecasts. * Maximized sales and profitability of assigned areas through execution of compa ny programs. * Worked directly with vendors to confirm and verify shipments. * Developed and sustained strong business relationships with preferred customers which lead to increase revenue month over month. * Analyzed sales trends and monitored stock levels on all inventory items. * Develops staff member succession plans emphasizing skill assessment, training and performance management. * Maintains brand standards ensure compliance with all policies and procedures. * Motivated staff to meet store goals and comply with policies and procedures. * Builds network of candidates, interviews and hires staff members while adherin g to budgetary goals. FOOT LOCKER KALAMAZOO, MI Assistant Manager, 2002- 2004 * Responsible for preparing bank deposits, employee payroll, conducting sales go als meetings.
* Supervised, trained and managed a five-member sales team. * Tracked all store shipping and receiving reports, documented inventory and dev eloped tracking system. * Achieved store's sales plans and operating profits while maintaining expenses. * Supervised product inventory; verified quantity and quality of products receiv ed. * Handled full and part time shift scheduling of employees as well as other pers onnel issues. * Managed front cashiers in areas of money handling, voids, shift breaks and cus tomer service. * Prepared bank deposits and daily sales reports. EDUCATION WESTERN MICHIGAN UNIVERSITY - Kalamazoo, IL Bachelor of Arts
