Unified Communication

Published on March 2017 | Categories: Documents | Downloads: 36 | Comments: 0 | Views: 334
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Unselected TOPIC Unified communication
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB's or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. In its broadest sense UC can encompass all forms of communications that are exchanged via the medium of the TCP/IP network to include other forms of communications such as Internet Protocol Television (IPTV) and Digital Signage Communications as they become an integrated part of the network communications deployment and may be directed as one to one communications or broadcast communications from one to many. The essence of communication is breaking down barriers. In its simplest form, the telephone breaks distance and time barriers so that people can communicate in real time or near real time when they are not together. There are now many other barriers to be overcome. People can use many different devices to communicate (wireless phones, personal digital assistants [PDA], personal computers [PC], thin clients, etc.), and there are now new forms of communication as well, such as instant messaging. The goal of unified communications involves breaking down these barriers so that people using different modes of communication, different media, and different devices can still communicate to anyone, anywhere, at any time. Unified communications (UC) encompasses several communication systems or models including unified messaging, collaboration, and interaction systems; real-time and near real-time communications; and transactional applications. Unified messaging focuses on allowing users to access voice, e-mail, fax and other mixed media from a single mailbox independent of the access device. Multimedia services include messages of mixed media types such as video, sound clips, and pictures, and include communication via short message services (SMS). Collaboration and interaction systems focus on applications such as calendaring, scheduling, workflow, integrated voice response (IVR), and other enterprise applications that help individuals and workgroups communicate efficiently.

Real-time and near real-time communications systems focus on fundamental communication between individuals using applications or systems such as conferencing, instant messaging, traditional and nextgeneration private branch exchanges (PBX), and paging. Transactional and informational systems focus on providing access to m-commerce, e-commerce, voice Web-browsing, weather, stock-information, and other enterprise applications.

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