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JUSTIN COUCH 1157 Mews Lane, West Chester, PA 19382 Cell: 610-416-1933 * E-mail: [email protected] CAREER OBJECTIVE Accomplished, versatile, and perceptive Project Manager seeking an opportunity t o leverage strong leadership abilities, superior communication and organizationa l skills, and a proven commitment to driving continuous improvements in supporti ng an organization to achieve its established goals and objectives. VALUE OFFERED * Relationship Building - merges solid interpersonal and communication skills to forge, nurture and maintain strong business and customer relationships. Enthusi astically collaborates with internal colleagues to achieve established goals and expectations. * Knowledge and Expertise - demonstrates expertise in project management, busine ss development, sales and marketing, Six Sigma, DMAIC, process streamlining, wor kflow management, organizational development, waste elimination, cost control, r evenue and profit growth, and business analysis. * Team Building and Motivation - effectively communicates with and motivates tea m members, fostering an atmosphere of teamwork and collaboration with an emphasi s on goal attainment. * Customer Service - blends integrity, innovative thinking, and leadership attri butes to ensure internal and external customer satisfaction. Optimizes service d elivery using sound decision-making talents, critical thinking skills, and an un wavering drive to excel. * Competitive Drive & Strategic Thinking - personable, persuasive, and highly re spected for business acumen, displaying a positive leadership approach, and cons istently surpassing goals. PROFESSIONAL EXPERIENCE Russian Trading Systems Stock Exchange, Moscow, 2009 to 2010 Project Manager / Contractor * Directly contributed to organizational performance by offering expertise, reli ability, and continuity in all areas of the project management function, leading to optimized levels of business performance. * Played a pivotal role in establishing a new office in England and securing a v iable market presence, collecting and correlating data between Moscow HQ and Lon don to support business growth. * Worked directly with the executive management team to develop and implement a 10-year business strategy, designed to improve market share in both the Russian and UK markets. * Earned senior management recognition for acquiring ten new corporate accounts within a 6-month timeframe, successfully establishing the brand in London and im proving market awareness. * Planned and executed marketing activities at the Chicago 2010 Vendor Fair, eff ectively representing the company and marketing the RTS to potential clients fro m diverse industries and business sectors. * Evaluated stock exchange performance, identified areas for improvement, and ro lled out streamlined enrollment procedures that generated annual savings of $1,0 00,000. * Collaborated with project teams to improve internal processes, implement execu tive management goals, and coordinate a highly successful overseas vendor event that improved brand visibility. Your Best Interest Financial Services, Boothwyn, PA, 2006 to 2009 Project Coordinator / Client Coordinator
* Managed a complex daily workload with responsibility for project coordination, business development, sales, marketing, market penetration, relationship manage ment, and client relations. * Developed and implemented innovative sales and marketing strategies and promot ional campaigns that successfully expanded the client and asset base by 20%, imp roving monthly revenue growth. * Devised and delivered education workshops and retirement seminars that effecti vely marketed company products and services to an expanded client base, improvin g bottom line annual profitability. * Forged, nurtured, and maintained strong relationships with clients, promotions wholesalers, colleagues, and managers, skillfully revitalizing formerly straine d client relationships. * Co-authored and implemented the company's sales and marketing charter, impleme nted a 401(k) plan, and standardized departmental responsibilities, improving ov erall efficiency and productivity. Continued ... Justin Couch ~ Page 2 of 2 * Leveraged strong critical thinking skills to evaluate organizational performan ce, improve workflow, and eliminate waste by 32% within the investment, payroll, tax, and business operations departments. * Displayed an innate ability to build loyal client relationships through effect ive account and relationship management, achieving positive asset and sales grow th over a highly successful 30-month period. * Functioned as a strategic business partner to the executive management team in the development and implementation of a long-term business strategy that genera ted 100% recurring revenue annually. * Facilitated Strategic Business associate meetings to enhance the flow of inter nal communication and provided leadership and direction to team members in the e xecution of daily roles and responsibilities. * Served as the business coach and information resource for the SBAN network, im plemented an innovative Referrals Rewards Program, and wrote and directed creati ve TV advertisements. * Created sales literature that generated a 10% increase in response rates on ne wly qualified prospects and guaranteed a 90% response rate for existing clients while identifying +$10,000,000 in new assets. * Led a successful project that developed a standardized sales pipeline process, identifying $30 million in new business potential that generated $300,000 in sa les revenue on a monthly basis. * Project managed each project phase, providing leadership and direction to all team members to ensure the achievement of project goals, successfully eliminatin g waste and increasing revenue. Everybody Needs Ink.com, Wilmington, DE, 2004 to 2006 Sales and Marketing Representative * Functioned as a Sales and Marketing Representative with responsibility for the development and implementation of sales and marketing strategies that expanded an existing customer base. * Employed demonstrated consultative sales skills and marketing talents to creat e effective marketing collateral that increased sales of inkjet and toner in the Tri-State area and on a national level. * Earned recognition for growing the customer base from 100 monthly orders to 1, 000 within a six-month period, through effective direct sales campaigns and succ essful Internet promotions. * Developed and maintained loyal client relationships and provided exemplary sta ndards of professional and courteous customer service and support, improving cli ent satisfaction, retention, and referrals. * Formed solid working relationships with wholesalers and distributors, negotiat ing supplies of ink and toner products at cost-effective prices, consistently be ating competitor prices and delivery timelines. * Utilized marketing expertise to create PPC promotions and use SEO techniques t
o improve an online market presence, establishing market share for 5 keyword ter ms on Google, Yahoo, and MSN. * Joined the local Chamber of Commerce to develop community relationships and ex pand business contacts that combined with ongoing sales and marketing activities to increase profits by 17%. EDUCATION & TRAINING PMP Certification, Project Management Institute, Newtown Square, PA, Current Six Sigma Black Belt, Villanova University, Newtown Square, PA, Current Lean Six Sigma, Villanova University, Villanova, PA, 2010 B.A. Communications, Penn State University, University Park, PA, 2005 ADDITIONAL SKILLS Computer Skills: MS Word, MS Excel, MS PowerPoint, MS Publisher, QuickBooks, Ema il Applications, and Internet Applications Language Skills: Fluent English
* Managed a complex daily workload with responsibility for project coordination, business development, sales, marketing, market penetration, relationship manage ment, and client relations. * Developed and implemented innovative sales and marketing strategies and promot ional campaigns that successfully expanded the client and asset base by 20%, imp roving monthly revenue growth. * Devised and delivered education workshops and retirement seminars that effecti vely marketed company products and services to an expanded client base, improvin g bottom line annual profitability. * Forged, nurtured, and maintained strong relationships with clients, promotions wholesalers, colleagues, and managers, skillfully revitalizing formerly straine d client relationships. * Co-authored and implemented the company's sales and marketing charter, impleme nted a 401(k) plan, and standardized departmental responsibilities, improving ov erall efficiency and productivity. Continued ... Justin Couch ~ Page 2 of 2 * Leveraged strong critical thinking skills to evaluate organizational performan ce, improve workflow, and eliminate waste by 32% within the investment, payroll, tax, and business operations departments. * Displayed an innate ability to build loyal client relationships through effect ive account and relationship management, achieving positive asset and sales grow th over a highly successful 30-month period. * Functioned as a strategic business partner to the executive management team in the development and implementation of a long-term business strategy that genera ted 100% recurring revenue annually. * Facilitated Strategic Business associate meetings to enhance the flow of inter nal communication and provided leadership and direction to team members in the e xecution of daily roles and responsibilities. * Served as the business coach and information resource for the SBAN network, im plemented an innovative Referrals Rewards Program, and wrote and directed creati ve TV advertisements. * Created sales literature that generated a 10% increase in response rates on ne wly qualified prospects and guaranteed a 90% response rate for existing clients while identifying +$10,000,000 in new assets. * Led a successful project that developed a standardized sales pipeline process, identifying $30 million in new business potential that generated $300,000 in sa les revenue on a monthly basis. * Project managed each project phase, providing leadership and direction to all team members to ensure the achievement of project goals, successfully eliminatin g waste and increasing revenue. Everybody Needs Ink.com, Wilmington, DE, 2004 to 2006 Sales and Marketing Representative * Functioned as a Sales and Marketing Representative with responsibility for the development and implementation of sales and marketing strategies that expanded an existing customer base. * Employed demonstrated consultative sales skills and marketing talents to creat e effective marketing collateral that increased sales of inkjet and toner in the Tri-State area and on a national level. * Earned recognition for growing the customer base from 100 monthly orders to 1, 000 within a six-month period, through effective direct sales campaigns and succ essful Internet promotions. * Developed and maintained loyal client relationships and provided exemplary sta ndards of professional and courteous customer service and support, improving cli ent satisfaction, retention, and referrals. * Formed solid working relationships with wholesalers and distributors, negotiat ing supplies of ink and toner products at cost-effective prices, consistently be ating competitor prices and delivery timelines. * Utilized marketing expertise to create PPC promotions and use SEO techniques t
o improve an online market presence, establishing market share for 5 keyword ter ms on Google, Yahoo, and MSN. * Joined the local Chamber of Commerce to develop community relationships and ex pand business contacts that combined with ongoing sales and marketing activities to increase profits by 17%. EDUCATION & TRAINING PMP Certification, Project Management Institute, Newtown Square, PA, Current Six Sigma Black Belt, Villanova University, Newtown Square, PA, Current Lean Six Sigma, Villanova University, Villanova, PA, 2010 B.A. Communications, Penn State University, University Park, PA, 2005 ADDITIONAL SKILLS Computer Skills: MS Word, MS Excel, MS PowerPoint, MS Publisher, QuickBooks, Ema il Applications, and Internet Applications Language Skills: Fluent English
