Useful Template

Quiting is when you put a permanent solution to a temporary problem. OTSL - one time subsidy lock MSL - Master Subsidy Lock IMEI - International Mobile Equipment Identity ESN - Electronic Serial Number RMA - Return Merchandise Authorization [email protected] Samsung Telecommunications of America ensures complete confidentiality concernin g sensitive information. SPH-A120CABDYN rd: password) SPH-A110ZWADYN 21012 IPSWITCH: [email protected] (passwo 14011 24002 35255 02110 03230 03223

================================================== 4908 back cover employee number -informed BP that it's a default setting on the phone and there is no configurab le option to change it at the moment. However we are currently trying to find a fix or an update to solve the issue and we will post it in our website samsung.c om. Advised BP to log on to our website fromn time to time for any update. ================================================== 109715636 / 115694669 Generic Ticket -advised BP to send in the phone for repair or if the phone is insured take it t o her insurance company for they may be able to replace the phone. -BP said if she is going to send in the phone she will be without a ed BP to call AT&T and ask them for a loaner phone but BP said AT&T call Samsung because we can replace her phone or provide her with a . Informed BP that we do not provide loaner phone but we can repair P said it's ridiculous then hanged up. ================================================== SAMSUNG EPIX BP cannot connect through wifi using the phone. -helped Bp with the steps below: 1. Click Start and Click Settings. 2. In Settings, select the Connections tab and tap Proxy Manager 3. By default Do not use a proxy server is unchecked. 4. Check Do not use proxy and it will disable Internet explorer from using proxy address. 5. Click OK to save changes made to this window. ++++++++++++++++++++++++++++++++++++++++++++++++++ (1-866-304-4980 jitterbug war m transfer) -there was no information as to the status of repair on BP's phone except for th e expected date of repair (04/24/2009) but didn't inform BP about this. ++++++++++++++++++++++++++++++++++++++++++++++++++ phone. Advis told her to loaner phone her phone. B

-informed BP that SMS is a network dependent feature. Advised BP to call AT&T an d talk to a Level 2 technician and ask the technician to reconfigure his/her SMS settings. BP agreed. ++++++++++++++++++++++++++++++++++++++++++++++++++ -Transferred BP to Level 2 for further help because agent was not able to find a ny resource to help BP either from Behind the Blue or samsung.com -Transferred BP to Level 2 for further help because agent had run out of options to help BP with his/her concerns. -Transferred BP to Level 2 for further help because agent had no training with r egards to BP's concern. -Transferred BP to Level 2 for further help because agent was not able to find t he support code from microsoft.com error and support code troubleshooting site. -Transferred BP to Level 2 for further help because Behind the Blue and samsung. com is not working in our end. sergeo extension 111317 ================================================== -advised BP that after he downloaded the software try to sync again and call bac k for any issue. BP agreed to do as instructed. -advised BP that after she downloaded the software try to sync again and call ba ck for any issue. BP agreed to do as instructed. ++++++++++++++++++++++++++++++++++++++++++++++++++ -BP was transferred to L2 without any transaction ticket for the day. -BP was transferred to L2 without any transaction ticket for the day. There was no profile either. -BP was transferred to L2 without a profile. -BP was transferred by an AT&T rep directly to L2 queue without any profile or t icket for the day. -BP was transferred to L2 even when he is using the phone concerned. -instructed BP to call back at an earlier time tomorrow so we can transfer him t o Level 3 for further help because it's already closed at the time of this call. Gave BP the office hours of Level 3. BP agreed to call back. -instructed BP to call back at an earlier time on Monday so we can transfer him/ her to Level 3 for further help because it's closed at the time of this call. Ga ve BP the office hours of Level 3. BP agreed to call back. ++++++++++++++++++++++++++++++++++++++++++++++++++ -BP said that the file format of the songs are WMA and informed BP that her phon e supports MP3s so she needs to convert those songs to MP3. BP asked for a samsu ng s/w and informed BP that we don't have that s/w but she can try yahoo or goog le. BP agreed.

++++++++++++++++++++++++++++++++++++++++++++++++++ HERE'S THE DST LINK FOR THE BLACKJACK http://www.microsoft.com/windowsmobile/daylightsaving/default.mspx Informed Bp that this link will lead them to microsoft.com and will be guided by an instructional wizzard for the steps. ================================================== Helped BP with the steps below: 3953381 _______ http://www.melissadata.com/lookups/zipstreet.asp ================================================== Informed BP that he/she cannot set 3rd party ringtones on his/her phone. The onl y ringtone that he/she can only set ringtones that came with the phone or the ri ngtones from the service provider. ================================================== HOW TO GET THE HARDWARE AND SOFTWARE FOR THE SCH-I760 KEY SEQUENCE : START > SETTINGS > SYSTEM TAB > VERSION PLEASE CHECK 200 ________________

================================================== HOW TO RESET THE i760 TO FACTORY DEFAULT SETTING ________________________________________________ Factory Defaults: Start. Settings, Phone, Security, Select Clear All Data, (Pass word), OK ======================= hard RESET on the SCH-i760 Caution!: Before Resetting the handset, contact your Wireless Carrier. Invoking this Reset may erase settings made by your Wireless Carrier from the handset, re sulting in loss of service. Verizon Wireless Contact Information: Online: http://www.verizonwireless.com By Phone: 888-466-4646 You can reset your phone s settings and clear all data/applications from handset s i nternal memory by using the Reset button in conjunction with the Action key. Thi s action resets the handset to its factory default settings, ends all applicatio ns currently running, and deletes all data (pics/video/contacts/etc.) from the h andset. To hard reset the SCH-i760 handset follow the steps below: Slide open the Qwerty keyboard then rotate the handset into landscape mode Simultaneously while pressing the Action key insert a thin blunt object (such as

the stylus) into the red reset hole for a few seconds ========================== SCH-i760 SW/HW/PRL================== SW/HW/PRL Key Sequence: Start> Settings> System Tab> Version =============================================================== Verizon SCH-i760 Programming TTY: Start>Settings>Personal Tab> Phone>Services Tab> Services > TTY > Change Se tting ================================================== HOW TO GET THE ESN OF THE SPH-M620 or the UPSTAGE 1. ##ESN# or ##376# 2. Menu >> Settings >> Phone Info >> Phone Label ================================================== 3000 E Plano Parkway Plano, Texas 75074 ============================ BP# for AIRAVE 109568953 -there was no information except for the expected date of repair on BP's phone 0 8/07/2009 but didn't inform BP about this. -transfer BP to PRS for further help. ================================================== BATTERY ISSUES ______________ 1. Battery Provides Over 1 hour of Talk Time. 2. Battery Provides Over 24 Hours of Stand-By Time. 4. Phone and battery have no physical damage. 5. BP has not used third party charger or battery with the phone. 6. The charger indicator light does remain constant while plugged in. 7. Advised BP that proof of purchase must be included in the box with the batter y and that battery cannot be sent first. 8. Advised BP that battery will be tested and returned if no problems are found. Advised BP to send in the battery for repair or replacement, verified BP's shipp ing address, created accessory RMA, informed BP of 5-7 business days TAT but not including shipping and provided BP with the RMA NUMBER then transfer BP to ACC ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf ormed BP he can press 9 if he missed anything on the IVR instructions for him to hear the recording again. BP agreed. Advised BP to send in the battery for repair or replacement, verified BP's shipp ing address, created accessory RMA, informed BP of 5-7 business days TAT but not including shipping and provided BP with the RMA NUMBER then transfer BP to ACC ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf

ormed BP she can press 9 if she missed anything on the IVR instructions for her to hear the recording again. BP agreed. ================================================== CHARGER ISSUE _____________ 1. Has the phone or charger been exposed to liquid? No 2. Is there any physical damage to the phone or charger? No 3. What color is the light on the charger? No Lights 4. Does the BP use a 3rd party charger? No 5. Are the wires exposed on the cord? No 6. Does the charger get hot when charging? No 7. Has the BP tried another outlet? Yes 8. What happened when they tried the other oulet? It still does not work 9. Has BP tried another battery? Yes 10. Has BP tried reseating the charger/cradle? Yes Advised BP to send in the charger for repair or replacement, verified BP's shipp ing address, created accessory RMA, informed BP of 5-7 business days TAT but not including shipping and provided BP with the RMA NUMBER then transfer BP to ACC ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf ormed BP he can press 9 if he missed anything on the IVR instructions for him to hear the recording again. BP agreed. Advised BP to send in the charger for repair or replacement, verified BP's shipp ing address, created accessory RMA, informed BP of 5-7 business days TAT but not including shipping and provided BP with the RMA NUMBER then transfer BP to ACC ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf ormed BP she can press 9 if she missed anything on the IVR instructions for her to hear the recording again. BP agreed. ================================================== Advised BP to send in the phone for a "REFLASH", verified BP's shipping address, created RMA, informed BP of 5-7 business days TAT but not including shipping an d provided BP with the RMA NUMBER then transfer BP to IVR (103090 / 106001) for instructions on how to send in the phone. Informed BP he/she can press 9 if he/s he missed anything on the IVR instructions for him/her to hear the recording aga in. SAMSUNG RMA c/o RSI 1000 Klein Road Ste 200 Plano, Texas 75074 Informed BP of 5-10 business days TAT. Informed BP to send the phone only. No accessories, batteries or SIM. Told BP to write RMA number on at least 3 sides of the box. Advised BP to use a shipping service that will provide tracking number and insur ance because Samsung will not be responsible for shipping loss. Advised BP that the phone will be reset to the original factory settings after t he repair. Confirmed the best contact info that we can call back and the best address where we can send back the phone. ================================================== 1. Has the phone been exposed to liquid? No 2. Is there any phsyical damage to the phone? No

6. What carrier does the EU subscribe to? AT&T 9. Does the EU use 3rd party equipment? No Advised BP to send in the phone for a repair, verified BP's shipping address, cr eated RMA and provided BP with the RMA NUMBER then transfer BP to IVR (103090 / 106000) for instructions on how to send in the phone. Informed BP he can press 9 if he missed anything on the IVR instructions for him to hear the recording aga in. Informed BP of the 5 to 10 business days turn around time time for the repai r. Informed BP that the E-label will only be valid for 10 days. Advised BP to send in the phone for a repair, verified BP's shipping address, cr eated RMA and provided BP with the RMA NUMBER then transfer BP to IVR (103090 / 106000) for instructions on how to send in the phone. Informed BP she can press 9 if she missed anything on the IVR instructions for her to hear the recording a gain. Informed BP of the 5 to 10 business days turn around time time for the rep air. Informed BP that the E-label will only be valid for 10 days. Advised BP to send in the phone for a repair and informed BP that his phone is a lready OOW and there will be an initial charge of $70.36 and if there will be ad ditional charges our repair center will give him a call, informed him of the cha rges before proceeding with the repair. Informed BP of the 5 to 10 business days turn around time for the repair. Informed BP that the E-label will only be vali d for 10 days. Advised BP to send in the phone for a repair and informed BP that her phone is a lready OOW and there will be an initial charge of $70.36 and if there will be ad ditional charges our repair center will give her a call, informed her of the cha rges before proceeding with the repair. Informed BP of the 5 to 10 business days turn around time for the repair. Informed BP that the E-label will only be vali d for 10 days. BP has no email so informed BP that he will shoulder the one way shipping of his phone to our repair center. BP understood and agreed to send it in at his own e xpense. BP has no email so informed BP that she will shoulder the one way shipping of he r phone to our repair center. BP understood and agreed to send it in at her own expense. ==============================================================================56 22286962 LCD/SCREEN ISSUES ----------------- 5490353751476622 836

1. Is the BPs screen cracked? no 2. Has the BP dropped the phone? NO 3. Does the back light come on? yes 4. Is there a ink spot on the screen? no 5. Which LCD is not working? Outside LCD 6. Is the screen discolored? No 7. Does the Carrier LOGO appear when you turn on the phone? Yes 8. Is there lines on the screen? No 9. Is the screen issue intermittent? Yes 10. If you close and open the flip does the screen come back on? Yes 428 Advised BP to send in the phone for a repair, verified BP's shipping address, cr eated RMA and provided BP with the RMA NUMBER then transfer BP to IVR (103090) f or instructions on how to send in the phone. Informed BP he/she can press 9 if h e/she missed anything on the IVR instructions for him/her to hear the recording

again. Gave BP the address of the service center: SAMSUNG RMA c/o RSI 1000 Klein Road Ste 200 Plano, Texas 75074 Informed BP of 5-10 business days TAT. Informed BP to send the phone only. No accessories, batteries or SIM. Told BP to write RMA number on at least 3 sides of the box. Advised BP to use a shipping service that will provide tracking number and insur ance because Samsung will not be responsible for shipping loss. Advised BP that the phone will be reset to the original factory settings after t he repair. Confirmed the best contact info that we can call back and the best address where we can send back the phone. ==============================================================================ab 553446gz Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred CANADIAN Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred Referred BP BP BP BP BP BP BP BP BP BP BP BP BP BP BP BP BP to to to to to to to to to to to to to to to to to Sprint (1-888-788-4727) Verizon (800-922-0204) AT&T (1-800-331-0500) or (1-800-888-7600) T-mobile (1-800-937-8997) Great Call (1-800-733-6632) MCI (1-800-254-8991) Excel (1-877-392-3500) Cellular One (1-800-934-3996) Cenetennial Wireless 1-972-392-600 Cricket (1-800-274-2538) or 1-800-CRICKET Alltel (1-800-635-0304) Liberty (1-888-919-7692) Quest wireless (1-800-223-3131) Cincinnati Bell (1-888-391-3925) Suncom (1-800-786-7378) Pocket Communication (1-800-781-19-85) UK support (1-0870-726-7864)

SERVICE PROVIDERS: BP to Canada Support 1-905-542-3837 BP to Bell Mobility 1-800-667-0123 BP to Rogers 1-800-565-6009 BP to TELUS 1-877-253-2763 BP BP BP BP BP BP BP BP BP BP to to to to to to to to to to Hong Kong Support Number (852-2862-6001) Korean Support 1-8202-1588-3366 US Cellular (1-888-944-9402) Great Call (1-800-733-6632) for Jitterbug 108374 Motorola (1-888-863-8768) Cool Wireless Inc (7183047673) METRO PCS (1-888-863-8768) NOKIA (1-888-668-4228) Revol Wireless (1-866-678-0266) China Customer Support (010-951-6900)

Referred BP to MCI (1-800-254-8991)

Referred BP to DISNEY MOBILE CUSTOMER CARE NUMBER (1-888-879-0611) Referred BP to HELIO (1-800-435-4675) Referred BP to UPS (1-800-742-5877) Referred BP to MOJO Wireless (1-866-678-0266) Referred BP to Plantronics (JABRA) 1-800-544-4660 Referred BP to Sony Erickson 1-866-837-7290 Referred BP to Sanyo 1-800-726-9670 Referred BP to LG Mobile 1-800-793-8896 Referred BP to Microsoft 1-800-642-7676 Referred BP to PALM 1-800-881-7256 Referred BP to Nextel Mobile 1-888-226-7212 Referred BP to STI Mobile 1-800-784-6099 Referred BP to SHARP 1-800-237-4277 / 1-800-BE-SHARP (237-4277) Referred BP to Page Plus 1-800-550-2436 Referred BP to TELENAV 1-888-353-6284 Referred BP to Blackberry 1-888-519-7465 Refer BP to Hewlett Packard 1-800-474-6836 Referred to Virgin Mobile (1-800-209-4444) Page plus (800) 550-2436 Referred to FEDEX (1.800.GoFedEx or 1.800.463.3339) Informed BP of Samsung Customer Care Number (1-888-987-4357) or (1-800-726-7864) Transferred BP to Phone Repair Status 122460 Transferred BP to Level 2 (9-1-888-480-5670) OPEN only until 9:45am Manila on weekdays & 5:45am Manila on Saturdays. Transferred BP to RMA Payment Dept. (122463) Transferred BP to Accessory Sales Dept. 1-800-757-0280 Transferred BP to Accessory RMA Dept. 122464 Transferred BP to Escalation Dept. (9-1-888-480-5672) Transferred BP to Spanish Queue 122459 Transferred BP to ECR (1-888-444-7949) Transferred BP to Level 3 (1-888-614-0897) -advised BP to fax the POP to FAX Number 469-241-4774 Rebate customer care # 1-888-709-7079

Samsung Public Relations Dept. 108375 Product Liability (ECR) 108374 MONDI call transfer to L3 1-877-741-9955 >>> Technical - WiMax - (BP's concern) Referred Referred Referred Referred Referred BP BP BP BP to to page plus (800) 550-2436 to TracFone 1-800-867-7183 to Straight Talk 1-877-430-CELL (2355) to Intellus 1-877-974-1500 Viaero Wireless 1-877-484-2376

Referred BP to -NTELOS = 1-877-468-3567

Referred to UPS Support

1-800-333-7400 / 1-800-PICK-UPS (742-5877)

Accessory Rebate Link https://securetrack.rebatetrack.com/promocenter/sta/track.html -transfer BP to Headset Rebate Dept. (1-888-709-7079) IT Dept. 315911 ==============================================================================11 0363072 TC Vince save ko daw PHONE / BATTERY / CHARGER ISSUE _______________________________ -instructed BP to go to his/her service provider and ask them to try another bat tery and charger for his/her phone just to isolate that the issue is either the phone, the battery, or the charger and call us back so we can further help him/h er. BP agreed to do as instructed. =================================================== Informed BP that it is a power saving feature of the phone and there is no confi gurable option to change it. The issue is solved. =================================================== Advised BP to call back, if at all possible using another phone, and provide us with the IMEI/ESN number of the phone so we can further help her/him. Instructed BP how to get the IMEI/ESN number of the phone. BP agreed to call back. Advised BP to call back and provide us with the IMEI/ESN number of the phone so we can further help her/him. Instructed BP how to get the IMEI/ESN number of the phone. BP agreed to call back. Advised BP to call back, if at all possible using another phone, so we can furth er help her/him. BP agreed to call back. =================================================== 117630107 Mkulet na BP with Angge NON-SUPPORTED PRODUCT _____________________ Advised BP to contact his/her service provider or the place of purchase for furt her help with his/her phone because it's not in our database or the IMEI/ESN is invalid. =================================================== HEADSET Is there any physical damage to the headset? No Is the headset exposed to any type of liquid? No Has the headset been dropped accidentally? No Advised BP to send in the headset for repair or replacement, verified BP's shipp ing address, created accessory RMA and provided BP with the RMA NUMBER then tran sfer BP to ACCESSORY IVR (103095) for instructions on how to send in the headset . Informed BP he/she can press 9 if he/she missed anything on the IVR instructio ns for him/her to hear the recording again. Advised BP to send in a copy of the POP and everything that came in the box with the headset. BP agreed. 9737424747

====================================================== BLUETOOTH CONNECTION: ____________________ Inform BP that there is always an issue of compatibility, that means his/her Sam sung phone may or may not be compatible with the motorola phone but assured BP t hat we will try to connect or pair the two. =================================================== C417 cannot connect to other phones through BLUETOOTH: Informed BP that his/her phone does not have the "object push profile" capabilit y and it cannot be connected or paired with other phones through bluetooth. The bluetooth feature of the phone can only be used with the hands free purposes or the car kit. BP understood. =================================================== BP will not provide agent with any personal information even if agent offered th e creation of profile twice. BP refused to provide agent with any personal information even if agent offered the creation of profile twice. BP cannot provide agent with the phone model even if agent asked for it. ===================================================RMA000281515 Phone Lock/Device LOck Issue Instructed BP to press "00000000" but it didn"t solve the issue. -Advised BP we can do a Custom Reset on the phone and informed BP that it will r eset the phone to the original factory default settings and all user data will b e permanently erased including pictures, video, music, messages, contacts, and d ownloaded applications stored on the phone s memory only. BP agreed to do the rese t. Instructed BP to remove the SIM card from the phone, put back the battery in then turn on the phone. BP said there is a message "Insert SIM." Advised BP to i gnore it. Instructed BP to press *2767*2878# but it didn't solve the issue. and BP got the message "Unsupported Characters" -Advised BP we can do a Full Reset on the phone and informed BP that it will res et the phone to the original factory default settings and all user data will be permanently erased including pictures, video, music, messages, contacts, and dow nloaded applications stored on the phone s memory only. BP agreed to do the reset. Instructed BP to remove the SIM card from the phone, put back the battery in th en turn on the phone. BP said there is a message "Insert SIM." Advised BP to ign ore it. Instructed BP to press *2767*3855# but it didn't solve the issue. -Advised BP to send in the phone for a reflash or go to his/her service provider to have a reflash on the phone. BP agreed.

=============================== CAMERA RESET -advised BP we can try a camera reset. Instructed BP to press *2767*226372# ============================================================= Phone Lock/Device LOck Issue for CDMA PHONES Advised BP to try 0000 but it didn't work. Advised BP to try the last 4-digits of his/her phone number but it also didn't w ork. Advised BP to try and the issue is solved. Advised BP to try but also it didn't work. Advised BP to send in the phone for a reflash or take the phone to the service provider and have it reflashed. Also a dvised BP that if the phone is insured take it to the insurance company and tehy will also replaced the phone. BP said he will take it to the service provider. ============================================================= Offered BP a HARD RESET for the BLACKJACK phone and informed BP that it will res et the phone to the original factory default settings and all user data will be permanently erased including pictures, video, music, messages, contacts, and dow nloaded applications stored on the phone s memory only. BP agreed to do the reset. -Instructed BP to turn off the phone and remove the SIM card, and attached the b attery again but don't turn on the phone -instructed BP to press and hold the power button together with the "up" navigat ional button -the phone asked if BP wants to continue with the reboot, if yes press 1 -instructed BP to press 1 -phone ask if BP wants to lose all data saved on the phone, press "Y" for yes or "N" for no. BP said yes. -Instructed BP to press "Y" -the phone reboots by itself -when the screen shows invalid SIM or Missing SIM, instructed BP to turn off the phone, insert the SIM card and the battery then turn the phone on -the phone is reset -the issue is solved ============================================================= MANUAL -informed BP that Samsung supports the Going Green Project and the Save the Eart h Movement that's why we don't provide a hard copy of the manual since we are tr ying to minimize the cuting down of trees. Advised BP to download the manual fro m samsung.com. BP understood. ============================================================= NCK SPIEL -informed BP that we don't have the NCK (Network Control Key)for his phone and o nly AT&T can give it to him and they don't share that even with Samsung. BP aske d why did AT&T refer him to Samsung? Agent advised BP to put agent on hold then

call AT&T and have a conference call so agent can inform AT&T that we don't have the NCK for his phone.BP did as instructed, placed agent on hold then called up AT&T. -when BP got back on the line ============================================================= SGH-I907 - EPIX Notification Fix Installation Help Guide The Samsung SGH-I907, known as the EPIX, supports multiple methods of notificati ons for events through visual and audio alerts. By implementing power saving tec hniques, a side effect that disables audio alerts was noticed. Samsung has devel oped a software patch which will now enable the EPIX to provide audible notifica tions alerts for your emails when the device enters an unattended power saving m ode. Note: A previously established PC connection is required to apply the update to the mobile phone using the below instructions. * * * * Downloading the Patch For ActiveSync For Windows Mobile Device Center On The EPIX

Downloading the Patch Click here to be taken to the Software download page. If the link does not work, it may be obtained through the below process. * * * * * To obtain the fix, please visit www.samsung.com/download Click search by model number and enter EPIX Click on the Software tab When downloading the file from the website choose "Save as". Save the file to your Desktop for easy navigation.

For ActiveSync 1. Start an ActiveSync session and click on Explore 2. Find the file EPIX_Notification_Patch.cab saved to your Desktop 3. Click and drag the cab file into the Mobile Device / My Documents folder For Windows Mobile Device Center 1. Start a Windows Mobile Device Center session, go to File Management and cl ick on Browse the content of your device. 2. Find the file EPIX_Notification_Patch.cab saved to your Desktop 3. Click and drag the cab file into the Mobile Device / My Documents folder On The EPIX 1. 2. 3. 4. 5. 6. On the Select Select Select Select Locate EPIX, select Start Programs Applications File Explorer Applications the file named EPIX_Notification_Patch.cab and select it.

7. Select Ok to restart your device.

Note: This patch will need to be re-installed whenever completing a hard reset. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ How Do I Delete Previously Rejected Phone Numbers On My SGH-a707? _________________________________________________________________ To delete previously rejected phone numbers follow the steps below: While in standby mode, press the left soft key for Menu Select Settings Select Call Settings (5) Select All Calls (1) Select Auto Reject (3) Highlight Auto Reject List, using the navigation keys Press the center navigation key to view the Auto Reject List Highlight the phone number to delete, using the navigation keys Press the left soft key for Options Select Delete (4) to delete the phone number from the Auto Reject List ============================================================= How Do Pair My SGH-a707 WIth A Bluetooth Device? To pair the SGH-a707 handset with your Bluetooth Device, follow the steps below: Instructed BP to press and hold the multi-function button of the headset for 8-1 0seconds until the light was a solid blue. While in standby mode, press the left soft key for Menu Select Settings (9) Select Connectivity (6) Select Bluetooth (1) Select My Devices (2) Search for the Bluetooth device by pressing the left soft key for Select Press the left soft key for Yes to Activate Bluetooth & start the search Highlight, using the navigation keys, the desired Bluetooth Device and press the left soft key for Select Enter Pin "0000" press left soft key for OK, you will get a brief message statin g connecting followed by connected After being connected you will return to the "My Devices" screen ============================================================= Informed BP that Samsung has certified and highly trained technicians who perfor m the following process for every device that enters our repair facility regardl ess of the repair: 1) 2) 3) 4) phone phone phone phone is evaluated by technician is triaged is evaluated by a technical supervisor goes through quality assurance check

============================================================= Here are the instructions on how to fine the user manuals. Go to www.samsung.com Click on SKIP Click on CONSUMER( TOP of the Page)

Click on MOBILE PHONE Click on PRODUCT FINDER (on the LEFT side of the page) Click on FAQ's/ KNOWLEDGE BASE ( on the RIGHT side of the page) *** If you get a POP-UP BLOCKER, please allow the TEMP Block*** Click on USER MANUAL (all the manuals for that SP will pull up) ============================================================ RMA / ACCESSORY 1. In regards to Verification: Obtain and Verify the Business Partner Informa tion, you are now also required to ask if you are speaking with an actual custom er, service provider, or dealer. (15 points) 2. If dealer request to create an RMA, please make sure that you are referring them to the appropriate website: service.samsungwireless.com If the dealer is needing to place an accessory order, please make sure that you are referring them to: samsungwireless.com/dealer ============================================================= Advised BP that there is always the issue of compatibility and his/her Samsung p hone may or may not work with his/her motorola bluetooth headset but assured BP that we will try to connect or pair the two. Bluetooth WEP 200 Help BP with the steps below: How Do I Set The WEP200 To Discoverable Mode? -Ensure that the headset is off. -Press and hold the Multi-Function button until the indicator light turns on sol id blue (approximately 8 seconds). -On the phone go to menu then settings then bluetooth. -Turn on the Bluetooth feature of the phone. -Go to search for my devices or other devices. -Search for new device by pressing the left soft key for Select -Highlight, using navigation keys, the desired Bluetooth device and press the le ft soft key for Select -Enter Pin "0000" press left soft key for OK, you will get a brief message stati ng connecting -After being connected you will return to the "My Device" screen -The light on the bluetooth headset will blink as it is discovered by the phone. -The headset is now paired or bonded with the phone. ================================================================================ ====== BATTERRY / CHARGER ISSUES Advised BP to go to the nearest service provider store and ask them to try anoth er battery/charger for his/her phone. If the battery/charger does not work, then the problem is the battery/charger. If it works, then the problem is the phone itself. Advised BP to call back once the problem is established so we can provid e him/her with further help. BP agreed. ========================================================================= ACTIVE SYNCH

BP has admin rights to his pc. BP has downloaded the PC Studio software from sam sung website/ the cd that came in with the phone. BP has the Windows XP operating system on his pc. BP has connected his phone to the pc with a USB data cable. BP has security/anti-virus on his pc and has disabled it. Helped BP to synch again. BP still encountered the same issue. Transferred BP to Level 2 for further help. -agent 321466 _____________________________________ BP has not downloaded the PC Studio software. Helped BP to download the software from samsung.com. Instructed BP to run the program after installing it and he will be given some i nstructions including when to connect the phone to the pc using the USB data cab le and after that he/she can transfer whatever it is that he/she wants from the pc to the phone or vice-versa. The issue is solved. ============================================================= VOICEMAIL For assistance with voice mail,referred BP to Service Provider, to request for v oicemail settings and activation. ============================================================= NON-US PHONES/HANDSET Informed BP that we only support US-made phones/handsets and gave BP the support contact number of the country where his/her phone is manufactured for further h elp. ============================================================= Connecting the USB data cable AFTER installing the drivers. You have to enable the USB Mass Storage profile on the phone in order for the co mputer to recognize the device. In order to do so, you would: From the stand-by screen, go to Menu Select Tools (9) Select Mass Storage (1) Select Connect to PC (1) Now you are free to browse your phones file manager from your My Computer window that should display as "Removable Disk" ================================================================= How to transfer Pictures to my phone? Select Menu

Select Tools (9) Select Mass Storage (1) Select Connect to PC (1) Once connection is established Open My Computer and browse into removable storage drive Copy .jpg files from PC to the DCIM\100SSMED folder ================================================================= To transfer pictures from my phone to PC: While in standby mode, press the Menu/OK button Select Tools (9) Select Mass Storage (1) Select Connect to PC (1) Connect the USB cable to both the PC & handset The handset display will show "Connected to PC Calls Disabled" Either select "Open folder to view files" on the Removable Disk pop-up window or Open My Computer and browse in the removable storage drive Copy .jpg files from the DCIM\100SSMED folder, on the handset Paste the .jpg files into desired location on the PC Disconnect the USB cable from both the handset & PC ================================================================ To transfer MUSIC files from my PC to my phone: While in standby mode, connect the Samsung USB cable, included with the phone, t o both the phone and the PC Press the Menu / OK button Select Tools (9) Select Mass Storage (1) Select Connect to PC (1). The phone display will now show Connected to PC and Calls Disabled . Select the new phone removable media drive, located on the PC taskbar Cut or Copy the music files from the PC Paste the music files into the phone Media folder Disconnect the Samsung USB cable from both the phone and the PC The handset will only support the audio playback of MP3, AAC or AACplus file typ es. The video formats that are compatible are 3GP, 3GPPI, and AVI. These files s hould be placed in to the Media folder using the USB Mass Storage browsing capab ility. If you get a call regarding this please consult your mentors for help. ================================================================================ == If you encounter a BP asking what a "whisper mode" is, particularly for the A707 , it increases the microphone sensitivity, so that bp does not have to speak lou der just to be heard by the person on the other line. How to turn this on-During a call, press OPTIONS key and select WHISPER MODE on. ================================================================================ = BP's Phone was LOST:

Advised BP to file a report to the local police. Advised BP to contact SP to suspend or stop the service of the phone to protect himself / herself against unauthorized use of the phone. ================================================================================ = PHONES FOR THE BLINDS --------------------1. Cingular - SGH-p207 2. Sprint - SPH-a660 -a740 -a760 -a800 with speech dictation for SMS -a840 3. Verizon - SCH-a650 ================================================================================ = This feature is part of the operating system of the phone and there are no confi gurable options to disable it. ================================================================================ ======= Gave BP website for DST update http://www.microsoft.com/windowsmobile/downloads/ eula_daylightsavings_1033.mspx =============================================================== BP cannot Transfer MP3 from PC to phone. has pc studio from web. bought originally from cingular. win xp. has phone hooked up to PC. open pc studio. it's not connected. changed usb connectivity to PC Studio. bluetooth is off. get back to idle scre en. it's "connected". click "transfer files'. bp found files. they're mp4. MP3, WAV, MMF. SMAF, AAC, MIDI and WMA will work on the phone. after getting the right format, click on it, click "to phone", click "music", cl ick "ok". could also use windows media player. =========================================================== what to download for synching phone to PC. samsungusa.com- click on 5th option for sw. click to download 3.1. finish downlo ad and then restart computer. informed bp that he should restart the computer a nd finish extraction of the sw. informed bp that he should run the program. bp may call back for further assistance if neccessary. ============================================================

BP wants to synch with Exchange Server. BP cannot install Roots Certificate. Informed BP he would need to use File Explorer. BP installed Certificate. ================================================================================ === BP called in because any files in the memory card cannot be added in the playlis t. When BP tried to add a particular song on the playlist the song was grayed ou t, when BP goes to My Stuff BP can't go directly to folder. Resolution:Told bp that he/she has to transfer the files to music folder to be r econized by phone ================================================================================ ============================================================================= BP is trying to do the roaming update and does not have the companion CD with th e modem drivers. Resolution:We do not have those drivers, they are on the companion CD, referred BP to SP ================================================================================ ================================ To format a memory card, using a PC, follow the steps below: 1. 2. 3. 4. 5. 6. 7. ard 8. 9. 10. 11. Right click the mouse on the new Removable Disk drive Left click the mouse on Format Left click the mouse on Start Left click OK to start formatting the memory card Make sure both the PC and monitor are turned on Right click the mouse on Start Left click the mouse on Explore Insert the memory card into the memory card adaptor Insert the memory card adaptor into the memory card reader Connect the memory card reader to the PC s USB port You will see a new Removable Disk drive appear, this would be the memory c

To format a memory card using the phone: 1. click on Menu 2. click on My Stuff/My Files (or MEMORY STATUS, DOWNLOADED MEDIA, memor y card) 3. click on Storage Card 4. click on Format Memory Card -folders will appear on memory card after the format -My Music folder -My Video folder -My Pictures folder ================================================================================ TO TRANSFER MP3 FILES FROM PC TO MICRO SD OR MEMORY CARD To transfer music to a microSD Memory Card follow the steps below:

1. Insert the microSD memory card into the microSD memory card adapter, if nece ssary 2. Insert the microSD memory card or microSD memory card adapter into an SD car d reader. Card readers may vary. Follow the installation instructions included w ith your card reader. 3. Open the My Computer folder and double click the icon for the microSD memor y card reader drive to open that folder. 4. Create a folder called "My Music" inside the MicroSD memory card folder and drag or download music files into that folder. Handset will play mp3, aac or aa c+ file types. 5. Remove the microSD memory card from the microSD memory card read ================================================================================ ================================================================== BP trying to connect to PC Studio VIA BT. Setting phone to PC Studio. Trying to connect to desktop. Windows XP. Says its connecting. "Phone did not respond." "Ask on connection" is set on the other phone and that works. Setting phone to "Ask on connection." Says its connecting. New hardware found, standard serial over bluetooth link. Asking on phone BP selected yes. Phone connects via BT. ================================================================================ ============ How to format SD CARD on a930 phone. Press menu using navigation keys,highlight tools and settings Pressmemory,then press card memory Press right soft key for Options Format Card is highlighted,press Ok Highlight yes and press Ok to format micro sd card. Card was formatted. ================================================================================ How to activate underscore option to A707? Go to CREATE MESSAGES, then scroll it down press left soft key for OPTIONS, then select TEXT INPUT METHOD, select SYMBOLS, and number 8 for underscore. ================================================================================

Here are some tips on how to use PC STUDIO ... IF THE BP WANTS TO: 1. Use phone as a modem - click on NETWORKING WIZZARD icon, right click mouse and select MANAGE INTERNET CONNECTION. 2. To create ringtones (mp3)- shorten or edit -click on SOUND EDITOR icon. 3. To transfer files - click on PHONE EXPLORER icon. 4. To manage contacts ( back up phonebook)- click on PHONE EDITOR icon. 5. To edit pictures - click on IMAGE EDITOR icon. 6. To create MMS or picture messages - click on MMS COMPOSER icon. ================================================================================ Answers to FAQs PRL (Preferred Roaming List) General Information 1. Why do I need to perform this update on my wireless phone? 2. What are the steps I need to take to complete this update? 3. What if the update fails to complete successfully? 4. What benefits will this update provide? 5. How often do I need to perform this update? 6. How much will this *228 call cost me? 7. When can I perform this update? General Information 1. Why do I need to perform this update on my wireless phone? By performing this update your phone will stay on the Verizon Wireless network a nd/or digital service whenever possible. Also, for most price plans after 2/1/20 02 the phone roam indicator will turn off/on in accordance to the price plan you have chosen. 2. What are the steps I need to take to complete this update? The following are the steps you need to take to complete the update: 1. Power on your Verizon Wireless phone. 2. Dial *228 from your home digital coverage area, followed by the SEND key. 3. When prompted, press option #2, to update your phones roaming capabil ities (This process may take up to 2 minutes). 4. Once completed, a confirmation message will be played, and a message will display on the phone screen. 3. What if the update fails to complete successfully? If for some reason the update does not complete successfully, please try again a t a later time. If the problem persists, your phone may not be capable of this u pdate process. 4. What benefits will this update provide? Benefits of this update may include: Roaming indicator will reflect the price plan you have chosen (available on most price plans after 2/1/2002). 5. How often do I need to perform this update?

This update should be performed every three months, and/or after changing price plans. 6. How much will this *228 call cost me? This call is offered FREE of airtime charges from Verizon Wireless. 7. When can I perform this update? You may perform this update at your convenience. This FREE software update is av ailable to you 24 hours a day, seven days a week! ================================================================================ === Bluetooth Device for SGH-T429 Hands Free Car Kit HKT100BDEG/XAR SBH100 WEP150 WEP170 WEP180 WEP200 WEP410 Scala500 =================================================="There's no point in living if you can't feel alive!" Mizpah, Daddy "A" Ariel A. Barcarlos Level 2 Agent / Samsung STA Harte-Hanks l TELUS International Phils. 4F Market! Market! Fort Bonifacio, Taguig City Mobile: +63(906)5216930 E-Mail: Ariel Barcarlos/MAN/HarteHanksInc E-Mail: [email protected] =================================================How Do I Delete Previously Rejected Phone Numbers On My SGH-a707? To delete previously rejected phone numbers follow the steps below: While in standby mode, press the left soft key for Menu Select Settings Select Call Settings (5) Select All Calls (1) Select Auto Reject (3)

Highlight Auto Reject List, using the navigation keys Press the center navigation key to view the Auto Reject List Highlight the phone number to delete, using the navigation keys Press the left soft key for Options Select Delete (4) to delete the phone number from the Auto Reject List =================================================T-MOBILE ADDRESS BOOK ACCESS: TAB supported handsets: SGH-t629 Software version T629UVFL2 SGH-t409 SGH-t429 SGH-t219s SGH-t729 All handsets moving forward will support TAB T-Mobile Address Book troubleshooting and support is handled by T-Mobile. The T-Mobile Address Book is a service being offered free of charge to T-Mobile customers for them to be able to upload their contacts to the network server. Al so known as Network Address Book, however T-Mobile is branding the service as TMobile Address Book. The T-Mobile Address Book, or TAB, allows the customer to change contacts online , or choose which contacts are downloaded to the phone, or which contacts are on ly stored on the T-Mobile server. The service also allows the ability to import Outlook contacts after exporting them in CSV (Comma Separated Values) and upload ing them to the server. ==================================================HOW TO GET THE MAC ADDRESS AND OTHER INFO FROM THE SCH-I760 PHONE: With the slider open: At the home screen press #4357* With the slider closed: At the home screen press the talk button Press #4357* This will bring you to the Device Information screen. Here you will be able to f ind the following information: PDA Version: Browser Info: Language: Battery: Bluetooth: S/W Version: MAC Address: Wi-Fi S/W Version: MAC Address: Phone Version: Phone Number: System ID: Channel:

ESN: PRL / ERI: Technology: Network: Device Capabilities: ========================================================================== BP can use mp3 as ringtone that he downloaded on the phone provided: it has to be under 60secs under 600kb and at 128kbps only ========================================================================== Verizon SCH-u740 No Wallpaper On Front LCD The front LCD on the SCH-u740 phone will not show the selected wallpaper when se t to display the clock in analog mode. In order to resolve this issue, please ha ve the customer follow these steps: Press 'Menu (OK)' Choose 'Settings & Tools' Choose 'Display Settings' (5) Choose 'Clock Format' (7) Choose 'Front Clock' (2) Choose either 'Off', or 'Digital' ==================================================== To use SIM or PHONE MEMORY on a707, a717, a727 ______________________________________________ >menu > setting > application > address book > view contacts from phone or sim m emory > click left soft key to save the changes ==================================================== BP called in asking to be transferred to Level 3. ==================================================== How Do I Access My Verizon Wireless Voice Mail From An Alternate Phone? To access the voicemail for your Verizon Wireless account from an alternate tele phone, Dial your cellphone's number DURING your greeting to callers, press the pound (#) key. Enter your passcode and press # again. ============================= How Do I Access My T-Mobile Voice Mail From An Alternate Phone? To access the voicemail for your T-Mobile account from an alternate telephone, Dial your cellphone's number DURING your greeting to callers, press the Star (*) key. Enter your passcode and press # again. ============================= How Do I Access My Sprint Voice Mail From An Alternate Phone? To access the voicemail for your Sprint account from an alternate telephone, Dial your cellphone's number DURING the greeting to callers, press the pound (#) key. Enter your 10 digit cellular phone number and press #

Enter your passcode and press # again. ============================= How Do I Access My at&t Voice Mail From An Alternate Phone? To access the voicemail for your at&t account from an alternate telephone, Dial your cellphone's number DURING your greeting to callers, press the Star (*) key. Enter your passcode and press # again. ===================================================== The calendar on the phone is showing March 4 but the day is Monday and it's not the correct day. BP is asking how to fix the problem. -informed BP that the problem is being looked into and as of right now there is no current resolution. Advised BP to visit samsung.com from time to time for any update with regards to his concerns. BP agreed. ===================================================== Dear SIR: I had a BP yesterday, 10 March 2008, with problems setting hisher calendar on th e SGH-i607. His personal informations are below: BP's name: Ronald Nass BP Number: 109937921 Phone Number:6193414618 Phone Model:SGH-i607 email:[email protected] Concern: BP called in because of problem with setting the date on his phone. Thank you for your assisstance. Respecfully yours, Ariel Barcarlos Level 2 Agent, Samsung STA Manila Ariel Barcarlos/MAN/HarteHanksInc, IM [email protected] ====================== Michele Fitzpatrick Vice President Marketing Strategy and Product Development Harte-Hanks, Inc. 777 Township Line Road, Yardley, PA 19067 Direct Line: 215-944-9688 Main Telephone Number: 215-750-6600 Cell: 215-595-3157 Fax: 215-944-9520 ====================== Offered BP a HARD RESET for the BLACKJACK phone and informed BP that it will res et the phone to the original factory default settings and all user data will be permanently erased, including pictures, video, music, messages, contacts, and do

wnloaded applications stored on the phone memory. BP agreed to do the reset. -Instructed BP to turn off the phone and remove the SIM card, and attached the b attery again but don't turn on the phone -instructed BP to press and hold the power button together with the "up" navigat ional button -the phone asked if BP wants to continue with the rebooth, if yes press 1 -instructed BP to press 1 -phone ask if BP wants to lose all data saved on the phone, press "Y" for yes or "N" for no. BP said yes. -Instructed BP to press "Y" -the phone reboots by itself -when the screen shows invalid SIM or Missing SIM, instructed BP to insert the S IM card -instructed BP to press DONE -instructed BP to turn off the phone, insert the SIM card then turn the phone on -the phone is reset -the issue is solved ====================== Agent was not able to process RMA due to error ___________, submitted informatio n to supervisor to be transmitted to Samsung. Advised BP to check e-mail within 2-3 days for the e-label. ====================== SGH-A867 ETERNITY the phone has a volume issue. the ringtones and mp3 files are too loud when the phone was adjusted using the code *#197328640#8 1 3 3 which would change the decibels of the volume. the code was obtained online, it's from a forum of people using a867 or people w orking for AT&T and Samsung. ====================== SCH M810 "FINESSE SYNCING CALENDARS WITH OUTLOOK -BP is ASKING HOW TO SYNCHRONIZE CALENDARS WITH HIS OUTLOOK PC , REFERRED BP TO SPRINT FOR " SPRINT BUSINESS MANAGER SOFWARE" . 1. Under Settings > Mobile Sync 2. Refer to SP for Sprint Business Manager software. ====================== 2006342356 2006336484 2006334672 2006326043 2006320322 2006315761 +++++++++++++++++++++++ ACCESSORY RMA PROCESS REMINDER by Mary Conde last modified May 21, 2009 03:53 AM ALL AGENTS PLEASE READ

When creating an accessory RMA please ensure to inform the customer of the follo wing : All accessories must have a POP in the box when they are sent in. ( Note: if accessory came in with the handset we will need a photocopy of phone POP.) POP must have: o Name and address of business o Date of purchase o POP should be machine generated. POP s must be mailed in with accessory, if they do not have the POP go ahead and s et up the RMA and inform the BP they have 30 days to mail the product in with the POP included in the box . No Exceptions. If the accessory was purchased directly from the Samsung Accessory Department an d the item is not more than 30 days old, transfer the BP to the Accessory Sales Department to handle it directl y. For accessories, specially bluetooth headsets purchased separately. We require t he BP to send in all the contents of the box. (original box is optional ) like charger cord,cradles and instructional guide. T his is because we will be replacing it, if accessory cannot be repaired. (Note: This should be verbally relayed to the customer, since automated IVR does not give this information.) ================================== -verified what BP has done: > downloader tool already instaled > Step 1: Microsoft ActiveSync V4.5 already installed > Step 2: Samsung Modem Drivers was installed and verified under Device Manager > Step 3: Verifying Modem Driver Build (BP has 4.40.7.0) > Step 4: back up data was created > Step 5: Begin Software Update Process (the window with the ID and KEY prompt a ppeared and BP entered 5174 and 4678 respectively but the START button was graye d out ================================== T-Mobile SGH-t739 (Katalyst) Programming Command String Resets Command String resets are only to be used in circumstances where normal troubles hooting steps do not appear to resolve the customer's issues. Please note that w hen a reset code is used on a consumer's handset, they must be provided with the

proper script for the reset as well as the explanation of the reset function be fore attempting the procedure. In the event that power is cycled during the reset process, do not interrupt pow er to the phone by removing the battery or powering off the phone during the res et process. All resets are performed from the phone's idle screen. * Full Reset: *2767*3855# (FULL) o Erases Information, MS Contacts, Organizer, etc.. Removes Phone Lock , Bluetooth (if available) o Please be advised that the use of this reset will cause the loss of all personal information entered into the phone's memory. Are you sure you want to continue? * Media Reset: *2767*63342# (Media) o Erases Downloaded Ringers & Images o Please be advised that the use of this reset will result in the loss of any downloaded ringtones or images on your handset. Are you sure you want to continue? * Custom Reset: *2767*2878 (CUST) o Removes Media Privacy Lock, Removes Phone Lock, Erases Bluetooth Inf ormation (if available), MS Contacts, Organizer Info o Please be advised that the use of this reset will cause the loss of all personal information entered into the phone's memory. Are you sure you want to continue? * WAP Browser Reset *2767*927# (WAP) o Removes Media Privacy Lock, Removes Phone Lock, Erases Bluetooth Inf ormation (if available), MS Contacts, Organizer Info o Please be advised that the use of this reset will cause the loss of any internet favorites or history saved on your handset. Are you sure you want t o continue? * MMS Reset *2767*667# (MMS) o Resets MMS Profile, Erases MMS Messages saved to handset. o Please be advised that the use of this reset could result in the pos sible loss of MMS messages that are stored in your phone's memory. Are you sure you want to continue? * Camera Reset *2767*226372# (Camera) o Resets Camera Application, Erases Photos o Please be advised that the use of this reset will result in the loss of any photos taken with your phone's camera. Are you sure you want to continue ? * NCK Removal Command (Unlock Code) #7465625*638*NCK# o "Personalization Cancelled" displayed when successful. This will all ow use of secondary provider's SIM. "NCK" is a random eight digit numeric number based off of IMEI. This code is only to be provided to a service provider repre sentative. "NCK" Will not, under any circumstances, be provided to a caller. o This command is being provided in order to allow the customer the us e of the phone with another provider. Please be advised that this can result in a limit to the support available from Samsung as the phone's manufacturer. Are y ou sure you want to continue? ===================================== RNDIS Remote Network Driver Interface Specification

===================================== SPRINT loaner phone - no reflash - corporate store only

ATT loaner phone - no reflash - no VERIZON loaner phone - provides loaner but depends on location reflash - yes (all store) TMOBILE loaner phone - yes on a retail store but has a$50 fee. reflash - no ALLTEL loaner phone - provides loaner but depends on location reflash - yes (all store) METRO PCS loaner phone - no reflash - yes (all store through metroflash) US CELLULAR loaner phone - yes through a corporate only reflash - yes through a corporate only HELIO by VIRGIN MOBILE loaner phone - no reflash - no CRICKET loaner phone - no reflash - doesn't provide reflash but some retail store does. TRUMPET MOBILE loaner phone - no reflash - no (trumpet has their own service center a customer can send phone in for repair.) =============================================== Bluetooth Profile for the ANDROID PHONE: GAP - Generic Access Profile. It defines the parameter and it decreases the risk of interoperability problems between different manufacturer's products. SDAP - Service Discovery Application Profile. It describes how an application sh ould use SDP to discover services on a remote device. Ex: pc, laptop, mobile pho nes, pda, fax, printers, headsets. >>> Basically, GAP identifies the profile of the bluetooth and SDAP identifies w hich profile is available for the service to be recognized and be used for the b luetooth. =============================================== Sprint : How Do I Reset My SPH-M540 (Rant) Phone? How Do I Reset My SPH-M540 (Rant) Phone?

1. 2. 3. 4. 5. 6. 7. 8.

From standby press the Menu/OK key Select Settings (*) Select More (7) Select Security (12) Enter User Lock Code Select Erase/Reset (3) Select Default Settings (0) Select Yes (1) to confirm