WWII 1942 Women's Army Corps Guide
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BILL G. ROSS 121 N. Wynridge Way * 1367
Goodlettsville, Tennessee
37072
*
* 314-374-
Executive radiology administrator with more than 20 years' experience directing operations in for-profit and nonprofit multi-facility and large medical center r adiology/digital imaging centers, including long-term contract/interim director assignments in hospitals and free-standing imaging centers in five states. SUMMARY OF QUALIFICATIONS * M.S.A., M.B.A., B.S. * AREAS OF EXPERTISE * Strategic planning * Operational consulting * Revenue enhancement * Business process reengineering * Organizational change * Medical equipment procurement * Infrastructure development * Diagnostic imaging * Project management * Contract negotiation * Regulatory compliance * JCAHO survey preparation * PACS implementation * Key skills in visionary leadership, developing high-performance teams, analyz ing and solving problems, aligning business initiatives with corporate strategic goals. * Proven results in turning around departmental performance to exceed operation al and financial goals while concurrently improving quality, processes, and phys ician relations. * Demonstrated ability to contribute to organizational effectiveness through co nsulting and interim positions at major medical facilities in several states; co nsistently requested to remain beyond original contract requirements. * PROFESSIONAL MEMBERSHIPS: American Registry of Radiology Technologists (ARRT ), American Society of Radiology Technologists, and American Healthcare Radiolog y Administrators. CAREER HIGHLIGHTS * Led operational and financial improvements in 226-employee radiology departme nt/GI lab that performed 300,000+ procedures annually - within one year, exceede d revenue budget by $2 million and under-spent expense budget by $1 million in a department that had previously not met budget. * Undertook turnaround of full service imaging services department (eight freestanding imaging centers, digital breast center, PET CT) performing 315,000 proc edures annually: * Increased outpatient revenue by 26%. * Implemented filmless/paperless PACS. * Eliminated turnover and need for contract services. * Improved patient satisfaction scores from 10th percentile to 90th. * Reduced radiology report turnaround time from 48-72 hours to 4-6 hours. * Improved nuclear medicine cardiac throughput by 80% over previous year and pa tient throughput efficiency by 100%. PROFESSIONAL EXPERIENCE PROCESS IMPROVEMENT * Succeeded in initiating and leading projects to achieve filmless and paperles s PACS environments. * Achieved significant departmental improvements in quality, patient satisfacti
on, and employee satisfaction, as measured by Gallup and numerous internal surve ys - departmental employee satisfaction scored higher than overall hospital. LEADERSHIP/SUPERVISION * Took measures to establish employee accountability, cross-functional collabor ation, and participative leadership - resulted in improved staff morale and prod uctivity, increased outpatient revenue, higher evaluation scores, and zero JCAHO recommendations or citations. * Led teams of up to 200 employees, including first line supervisors and middle managers; trained and coached managers/supervisors to effectively operate their respective cost centers; evaluated their performance in operational matters as well as supervision/leadership. ADMINISTRATION * Consistently completed JCAHO survey with no citations or recommendations. * Oversaw regulatory compliance and reporting activities with state, FDA, and N RC agencies; handled employment issues. * Managed 20-30 cost centers, including capital expenditures, expenses, and sta ffing; consistently out-performed budgetary goals. PROCUREMENT * Negotiated the procurement of two new 64-slice CT scanners and the constructi on contract for remodeling the entire radiology department. * Coordinated construction of new GI lab, breast center, and remodeling of Imag ing Services Department - brought project in on-time and within budget. * Procured PACS, five CT scanners, three MRIs, four diagnostic digital radiolog y units, PET CT, and four digital mammography units. EMPLOYMENT HISTORY A.T. RADIOLOGY / Winter Haven/Davenport/Lake Wales, FL November 2008-Pr esent Chief Operating Officer/Executive Director of Imaging Services (contract) LAKELAND REGIONAL MEDICAL CENTER (900 beds) / Lakeland, FL April 2007-Novem ber 2008 Director of Radiology & GI Lab GADSDEN REGIONAL MEDICAL CENTER (440 beds) / Gadsden, AL October 2006-Apr il 2007 Director of Diagnostic Imaging (hospit al sold) BAY, DOCTORS, and HEART HOSPITALS (590 beds) / Corpus Christi, TX March-S eptember 2006 Interim Director of Imaging Services (for three hospitals concurrently) ST. JOHN'S MEDICAL CENTER (992 beds) / St. Louis, MO May 2002-Februar y 2006 Interim Executive Director-Imaging Services/GI Lab/Radiology Oncology FRYE REGIONAL MEDICAL CENTER (315 beds) / Hickory, NC January 2000-May 2002 Administrative Director of Diagnostic Services (position relocated outof-state) HEART OF FLORIDA MEDICAL CENTER (200 beds)/Davenport, FL May 1999-January 2000 Interim Director of Diagnostic Imaging EDUCATION MASTER OF SCIENCE - ADMINISTRATION (HEALTHCARE) Central Michigan University Mount Pleasant, Michigan MASTER OF BUSINESS ADMINISTRATION Century University Albuquerque, New Mexico BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION Sienna Heights University Adrian, Michigan
Goodlettsville, Tennessee
37072
*
* 314-374-
Executive radiology administrator with more than 20 years' experience directing operations in for-profit and nonprofit multi-facility and large medical center r adiology/digital imaging centers, including long-term contract/interim director assignments in hospitals and free-standing imaging centers in five states. SUMMARY OF QUALIFICATIONS * M.S.A., M.B.A., B.S. * AREAS OF EXPERTISE * Strategic planning * Operational consulting * Revenue enhancement * Business process reengineering * Organizational change * Medical equipment procurement * Infrastructure development * Diagnostic imaging * Project management * Contract negotiation * Regulatory compliance * JCAHO survey preparation * PACS implementation * Key skills in visionary leadership, developing high-performance teams, analyz ing and solving problems, aligning business initiatives with corporate strategic goals. * Proven results in turning around departmental performance to exceed operation al and financial goals while concurrently improving quality, processes, and phys ician relations. * Demonstrated ability to contribute to organizational effectiveness through co nsulting and interim positions at major medical facilities in several states; co nsistently requested to remain beyond original contract requirements. * PROFESSIONAL MEMBERSHIPS: American Registry of Radiology Technologists (ARRT ), American Society of Radiology Technologists, and American Healthcare Radiolog y Administrators. CAREER HIGHLIGHTS * Led operational and financial improvements in 226-employee radiology departme nt/GI lab that performed 300,000+ procedures annually - within one year, exceede d revenue budget by $2 million and under-spent expense budget by $1 million in a department that had previously not met budget. * Undertook turnaround of full service imaging services department (eight freestanding imaging centers, digital breast center, PET CT) performing 315,000 proc edures annually: * Increased outpatient revenue by 26%. * Implemented filmless/paperless PACS. * Eliminated turnover and need for contract services. * Improved patient satisfaction scores from 10th percentile to 90th. * Reduced radiology report turnaround time from 48-72 hours to 4-6 hours. * Improved nuclear medicine cardiac throughput by 80% over previous year and pa tient throughput efficiency by 100%. PROFESSIONAL EXPERIENCE PROCESS IMPROVEMENT * Succeeded in initiating and leading projects to achieve filmless and paperles s PACS environments. * Achieved significant departmental improvements in quality, patient satisfacti
on, and employee satisfaction, as measured by Gallup and numerous internal surve ys - departmental employee satisfaction scored higher than overall hospital. LEADERSHIP/SUPERVISION * Took measures to establish employee accountability, cross-functional collabor ation, and participative leadership - resulted in improved staff morale and prod uctivity, increased outpatient revenue, higher evaluation scores, and zero JCAHO recommendations or citations. * Led teams of up to 200 employees, including first line supervisors and middle managers; trained and coached managers/supervisors to effectively operate their respective cost centers; evaluated their performance in operational matters as well as supervision/leadership. ADMINISTRATION * Consistently completed JCAHO survey with no citations or recommendations. * Oversaw regulatory compliance and reporting activities with state, FDA, and N RC agencies; handled employment issues. * Managed 20-30 cost centers, including capital expenditures, expenses, and sta ffing; consistently out-performed budgetary goals. PROCUREMENT * Negotiated the procurement of two new 64-slice CT scanners and the constructi on contract for remodeling the entire radiology department. * Coordinated construction of new GI lab, breast center, and remodeling of Imag ing Services Department - brought project in on-time and within budget. * Procured PACS, five CT scanners, three MRIs, four diagnostic digital radiolog y units, PET CT, and four digital mammography units. EMPLOYMENT HISTORY A.T. RADIOLOGY / Winter Haven/Davenport/Lake Wales, FL November 2008-Pr esent Chief Operating Officer/Executive Director of Imaging Services (contract) LAKELAND REGIONAL MEDICAL CENTER (900 beds) / Lakeland, FL April 2007-Novem ber 2008 Director of Radiology & GI Lab GADSDEN REGIONAL MEDICAL CENTER (440 beds) / Gadsden, AL October 2006-Apr il 2007 Director of Diagnostic Imaging (hospit al sold) BAY, DOCTORS, and HEART HOSPITALS (590 beds) / Corpus Christi, TX March-S eptember 2006 Interim Director of Imaging Services (for three hospitals concurrently) ST. JOHN'S MEDICAL CENTER (992 beds) / St. Louis, MO May 2002-Februar y 2006 Interim Executive Director-Imaging Services/GI Lab/Radiology Oncology FRYE REGIONAL MEDICAL CENTER (315 beds) / Hickory, NC January 2000-May 2002 Administrative Director of Diagnostic Services (position relocated outof-state) HEART OF FLORIDA MEDICAL CENTER (200 beds)/Davenport, FL May 1999-January 2000 Interim Director of Diagnostic Imaging EDUCATION MASTER OF SCIENCE - ADMINISTRATION (HEALTHCARE) Central Michigan University Mount Pleasant, Michigan MASTER OF BUSINESS ADMINISTRATION Century University Albuquerque, New Mexico BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION Sienna Heights University Adrian, Michigan
