zoho crm
Content
Pricing
FREE₹ 0/agent/m
₹ 720/agent/month
onth
Most Popular Plan
₹ 1500/agent/month
An Enterprise-Class
Helpdesk
Unlimited Agents
Plan
Everything in Free+
Everything in
Professional+
E-mail Inbox &
Web-form
Multi-channel Support
Scheduled Reports
Knowledge Base
Helpdesk Automations
Cross Department Reports
Community Forums
Multi-department
Management
Contract Management
Customizable Web
Portal
Advanced SLAs w/ Business
Custom Ticket Templates
Hours
Re-Branding
Zoho CRM Integration
Role Based Access Control
Domain Mapping
Customer Happiness
Ratings
Zoho BugTracker
Integration
Priority SLAs w/
Escalation
Cloud Telephony
Cloud Telephony w/ IVR
Basic Reports w/
Advanced Reports &
Competitor Analysis
By Software
• Scope Zoho offers a broad software as a service (SaaS) CRM
suite which includes marketing, sales and service along with
optional accounting system integration via its Zoho Books and
Zoho Invoice products. The Professional edition also includes
inventory and workflow management. The Enterprise edition
add Web tabs, auto-responders, case escalation rules, group
chat and data management tools.
Other comparable SMB SaaS CRM solutions include Microsoft
Dynamics CRM, NetSuite CRM+, SageCRM.com,
Salesforce.com Team or Professional Editions, and SugarCRM.
Other on-demand solutions with a comparable enterprise-wide
software scope include NetSuite, Sage CRM and SAP's Business
ByDesign.
By Customer Size
• Zoho CRM retains a diversified global customer base
but the company's CRM solutions cater in largest part
to the SMB and Small Office/Home Office (SOHO)
markets.
• Zoho's sweet spot is the small business market with
less than 50 users. In reality, the majority of existing
Zoho customers are less than 3 users, using the free
product, however, with Zoho Enterprise the product
and the customer base are clearly moving upstream.
Primary SMB competitors in this space include Sage
CRM, Salesforce.com's Team Edition and SugarCRM.
By Vertical Market
• Zoho is a horizontal CRM product without vertical market editions. The company has
introduced a 'Zoho CRM for Verticals' program, however, at this early point it is more
limited to user interface and presentation layer modifications using a 'Copy
Customization' process to tailor the CRM software for industry specific terminology
and presentation. Zoho also offers its Zoho Creator Tool to customize or build new
database applications, and while the tool offers both a graphical presentation and the
creation of custom scripts using its scripting language, Deluge, many developers are
likely to revert to building custom front-ends in their development language of choice
and using the Zoho API to integrate to Zoho.
There is also a Zoho Marketplace—an online ecosystem of integrated third party
applications which may offer increased industry specific CRM solutions over time.
However, a combination of tools and channel program have left this marketplace not
keeping pace with similar online marketplace programs such as Microsoft's
Dynamics Marketplace, NetSuite's SuiteApp.com, Salesforce.com's AppExchange,
SAP's ecosystem and SugarCRM's SugarExchange.
As the Zoho API matures and additional enterprise level development tools become
available, we expect that Zoho partners will in the future develop CRM vertical
market extensions.
By Delivery Model
• Zoho CRM is only available in the
Software as a Service (SaaS) delivery
model. There is no option for a
private cloud or on-premises
installation.
Primary SaaS-only CRM competitors
who include NetSuite CRM+ and
Salesforce.com.
By Geography
• About 55% of Zoho customers reside in the U.S., with the other 45%
globally distributed although more heavily concentrated among English
speaking countries. The company may show market share gains in
China due to its joint venture partnership with Baihui, a subsidiary of PC
Stars, and a large Chinese online distributor with more than 2300
resellers and over 1000 system integrators. In China, Zoho CRM is
distributed as Baihui CRM, and the product is locally hosted in China.
Zoho CRM supports multi-currency, multiple time zones and multiple
languages sets, including Chinese, Dutch, English (US), English (UK),
French, German, Italian, Japanese, Polish, Portuguese (Brazil),
Portuguese (Portugal), Spanish, Swedish, Vietnamese, Turkish.
Other global CRM solutions include Microsoft Dynamics CRM, NetSuite
CRM+, Oracle CRM on Demand, RightNow, SageCRM.com,
Salesforce.com and SAP Sales on Demand and Business By Design.
By Price Point
• Zoho CRM is free for the first three users,
and then priced at $12 per user per month
for the professional version or $25 per user
for the enterprise version. Zoho Mail, Outlook
and Office plug-ins are an additional $3 to $5
per user per month. The entire suite is one of
the most affordable CRM solutions available.
Zoho's primary competitor at this price point
is open source maker SugarCRM.
FREE₹ 0/agent/m
₹ 720/agent/month
onth
Most Popular Plan
₹ 1500/agent/month
An Enterprise-Class
Helpdesk
Unlimited Agents
Plan
Everything in Free+
Everything in
Professional+
E-mail Inbox &
Web-form
Multi-channel Support
Scheduled Reports
Knowledge Base
Helpdesk Automations
Cross Department Reports
Community Forums
Multi-department
Management
Contract Management
Customizable Web
Portal
Advanced SLAs w/ Business
Custom Ticket Templates
Hours
Re-Branding
Zoho CRM Integration
Role Based Access Control
Domain Mapping
Customer Happiness
Ratings
Zoho BugTracker
Integration
Priority SLAs w/
Escalation
Cloud Telephony
Cloud Telephony w/ IVR
Basic Reports w/
Advanced Reports &
Competitor Analysis
By Software
• Scope Zoho offers a broad software as a service (SaaS) CRM
suite which includes marketing, sales and service along with
optional accounting system integration via its Zoho Books and
Zoho Invoice products. The Professional edition also includes
inventory and workflow management. The Enterprise edition
add Web tabs, auto-responders, case escalation rules, group
chat and data management tools.
Other comparable SMB SaaS CRM solutions include Microsoft
Dynamics CRM, NetSuite CRM+, SageCRM.com,
Salesforce.com Team or Professional Editions, and SugarCRM.
Other on-demand solutions with a comparable enterprise-wide
software scope include NetSuite, Sage CRM and SAP's Business
ByDesign.
By Customer Size
• Zoho CRM retains a diversified global customer base
but the company's CRM solutions cater in largest part
to the SMB and Small Office/Home Office (SOHO)
markets.
• Zoho's sweet spot is the small business market with
less than 50 users. In reality, the majority of existing
Zoho customers are less than 3 users, using the free
product, however, with Zoho Enterprise the product
and the customer base are clearly moving upstream.
Primary SMB competitors in this space include Sage
CRM, Salesforce.com's Team Edition and SugarCRM.
By Vertical Market
• Zoho is a horizontal CRM product without vertical market editions. The company has
introduced a 'Zoho CRM for Verticals' program, however, at this early point it is more
limited to user interface and presentation layer modifications using a 'Copy
Customization' process to tailor the CRM software for industry specific terminology
and presentation. Zoho also offers its Zoho Creator Tool to customize or build new
database applications, and while the tool offers both a graphical presentation and the
creation of custom scripts using its scripting language, Deluge, many developers are
likely to revert to building custom front-ends in their development language of choice
and using the Zoho API to integrate to Zoho.
There is also a Zoho Marketplace—an online ecosystem of integrated third party
applications which may offer increased industry specific CRM solutions over time.
However, a combination of tools and channel program have left this marketplace not
keeping pace with similar online marketplace programs such as Microsoft's
Dynamics Marketplace, NetSuite's SuiteApp.com, Salesforce.com's AppExchange,
SAP's ecosystem and SugarCRM's SugarExchange.
As the Zoho API matures and additional enterprise level development tools become
available, we expect that Zoho partners will in the future develop CRM vertical
market extensions.
By Delivery Model
• Zoho CRM is only available in the
Software as a Service (SaaS) delivery
model. There is no option for a
private cloud or on-premises
installation.
Primary SaaS-only CRM competitors
who include NetSuite CRM+ and
Salesforce.com.
By Geography
• About 55% of Zoho customers reside in the U.S., with the other 45%
globally distributed although more heavily concentrated among English
speaking countries. The company may show market share gains in
China due to its joint venture partnership with Baihui, a subsidiary of PC
Stars, and a large Chinese online distributor with more than 2300
resellers and over 1000 system integrators. In China, Zoho CRM is
distributed as Baihui CRM, and the product is locally hosted in China.
Zoho CRM supports multi-currency, multiple time zones and multiple
languages sets, including Chinese, Dutch, English (US), English (UK),
French, German, Italian, Japanese, Polish, Portuguese (Brazil),
Portuguese (Portugal), Spanish, Swedish, Vietnamese, Turkish.
Other global CRM solutions include Microsoft Dynamics CRM, NetSuite
CRM+, Oracle CRM on Demand, RightNow, SageCRM.com,
Salesforce.com and SAP Sales on Demand and Business By Design.
By Price Point
• Zoho CRM is free for the first three users,
and then priced at $12 per user per month
for the professional version or $25 per user
for the enterprise version. Zoho Mail, Outlook
and Office plug-ins are an additional $3 to $5
per user per month. The entire suite is one of
the most affordable CRM solutions available.
Zoho's primary competitor at this price point
is open source maker SugarCRM.
