051208CS53528 588606

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SANDIP CHOWDHURY A-53, Kendrya Vihar, Vihar, Sector-56, Gurgaon Phone: 0987313003, !"ai#: $ind%andi&'c(yahoo)co)in  ''''''''''''''''''''''''''''''''''''''''''''''''''''  '''''''''''''''''''''''' ''''''''''''''''''''''''''''''''''''''''''''''''  ''''''''''''''''''''  PROFILE *or+ing *o r+ing a% an Account anager re%&on%i#e $or Au%tra#ian Au%tra#ian .oan &roce%% %et u& and Proce%% igration) Around %i/ year% o$ e/&erience in the P) 2er $our year% o$ e/&erience in S ortgage 4and% on e/&erience in &eration% anage"ent, e ea" a" anage"ent and Proce%% de&#oy"ent) ua#i$ied the nter"ediate e/a"ination e/a"ination o$ the n%titute o$ o"&any Secretarie% Secretarie% o$ ndia, &ur%uing cour%e on erti$ied nternationa# n2e%t"ent Ana#y%t $ro" A)

EXPERIENCE Gnome Business Solutions

(Oct !!" # P$esent%

Gnome Business Solutions is an outsourcing company with global footprints and cutting edge business operations The Company is headquartered in Sydney, Australia with fulfillment centers across Australia and Asia.

Account &'n'e$ • • • •

e%&on%i#e $or .oan Proce%% %etu& at out%ourced &artner #ocation%) Proce%% docu"entation and &roce%% "igration) "&arting &roce%% training on #oan %er2iceai#ity %er2iceai#ity and credit under;riting) onitoring the ;or+$#o; to en%ure %"ooth tran%ition)

P'$sec )ec*noloies )ec*noloies Limite+, P'$sec Inte$'ct Inc )

(Mar 2003 – Aug 2007)

 Parsec nteract !".B.A Parsec #oans$ is part of the Parsec Group of companies. t is an end%to%end  residential mortgage company headquartered at &ountain 'iew, California, which wor(s with lenders across the )S helping them, identify prospecti*e borrowers that would meet their loan program portfolio. t  is a member of +ational Association of &ortgage Bro(ers and is financially bac(ed by Barings Pri*ate  quity Partners Partners !www.bpep.c !www.bpep.com$. om$. Growth path A%%i%tant Product anager A%%i%tant anager - GS Senior Progra" !/ecuti2e Progra" !/ecuti2e

<ay 007 = Aug 007> <A&ri# 006 = ay 007> <ct 00? - arch 006> <arch 003 - Se&t 00?>

  Assist'nt &'n'e$ anage a tea" o$ "ortgage e/ecuti2e%@%r)e/ecuti2e% engaged in &ricing, &roce%%ing and origination o$ S "ortgage #oan a&&#ication%) Key re%u#t area%: •

rdering credit re&ort% and &ro&erty a&&rai%a#%)

1

 

• • • •





rdering Pre#i"inary tit#e re&ort and o&ening o$ e%cro; account%) o"&i#ing #oan %u"i%%ion &ac+age and re2ie;ing the %a"e $or co"&#etene%% and accuracy) Su"i%%ion o$ the #oan a&&#ication &ac+age a% &er the %tac+ing order $or #ender% a&&ro2a#) *or+ing *o r+ing on ondition% <Prior to  and Prior to unding condition%> recei2ed $ro" the #enderB% under;riting tea") eciding on intere%t rate to e charged on a #oan &rogra", co%t in2o#2ed on intere%t rate uy do;n%, the CSP on the #oan etc) e%&on%i#e $or c#ient re#ation%hi& "anage"ent)

Senio$ P$o$'m E-ecuti.e • •







e%&on%i#e $or "anaging ca## center $or achie2ing c#ient %er2ice de#i2ery "etric%) ntroduction o$ ne; incenti2e %che"e% and "oti2ationa# &rogra"% $or the a%%ociate% $ro" ti"e to ti"e to achie2e oo%t in %a#e%) Ana#y%i% o$ the &roducti2ity indicator% #i+e SP4, ata on2er%ion atio, ia#%@ hr etc on regu#ar   a%i% to identi$y identi$y &roducti2ity ga&% and reco"" reco""end end correcti2e ac action% tion% e%&on%i#e $or conducting do"ain and &roduct training $or "anager% and %u&er2i%or% at 2endor  #ocation%) e%&on%i#e $or re&ort% ana#y%i% and &re&aration o$ da%hoard% re$#ecting re2enue &o%ition%,  $or &roce%%e% etc)

Ac*ie.ements • • •

a%te%t gro;ing A%%t) anager ;ithin Par%ec grou&) .o;ered and "aintained o2era## attrition rate e#o; 0D #e2e# in Product di2i%ion and in GS GS)) Succe%%$u##y %et u& a ne; unit ;ithin the de&art"ent <G#oa# ortgage So#ution% ea"> ea"> ai"ed at #aunching ne; 2a#ue added &roduct% $or S ortgage c#ient%)

Wi/$o S/ect$'min+ Se$.ices P.t0 Lt+0 

(Feb’2002-Mar'2003)

)ec*nic'l Su//o$t Associ'te !$$icie !$$icient nt ca## "anage" "anage"ent ent $or achie2ing achie2ing cu%to"er cu%to"er %er2ice turnaround turnaround ;ithin ;ithin %et ti"e $ra"e%) 4and#e e%ca#ated and %u&er2i%ory ca##% and &ro2ide $ir%t #ine cu%to"er %u&&ort to the cu%to"er% y trou#e%hooting, an%;ering an%; ering technica# technica# Euerie% Euerie% and re%o#2ing re%o#2ing their i%%ue) i%%ue) Ac Acti2e ti2e#y #y in2o in2o#2ed #2ed in trai training ning,, "ent "entorin oring g and "onitoring $re%h hire%@agent% on the $#oor)

Ac*ie.ement ecei2ed the Ferti$icate o$ !/ce##ence A;ard $or out%tanding &er$or"ance)

EDUCA)ION )o" $ro" e#hi ni2er%ity, 1997)

 Professiona  ua#i$ied nter"ediate !/a"ination !/a"ination o$ the n%titute o$ o"&any Secretari Secretarie% e% o$ ndia, archB 001)

!ertifi"ations# Progra$s atten%e%  *or+%ho& on FA rea+through in !$$ecti2ene%% *or+%ho& !$$ecti2ene%% conducted y reno;ned cor&orate trainer FSu+hdee&a+ a#2ai)



 

DA)E OF BIR)H:

16th Se&te"er 1975

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